Wheelchair-accessible entrance
Yes
Comments (199)
This bus terminal needs an upgrade. Considering the number of years it’s been up and running; someone needs to give it a facelift.
It is very small and had closed a hour early thats just wrong
Dont go unless..the sun is shining..Plus..the attendant.is rude..for being a genius..smdh!! What gives?
There is an inside portion to sit, but when the rare bus comes its every man for himself.
Terrible , a guy opens the lobby for one hour , tells me he doesnt know if the bus is comeing or if its on time , kicks everybody out , locks doors an leaves , no star rating , wont return to allentown ,the one star is only because its required
My trip there was fine, but my trip back never happened because my bus left earlier than expected leaving me stranded. Unforgettable experience
The guy wasnt very pleasant. Saying no bathroom working on doors. Told everyone the greyhound bus ticket machine was. Down had go 30minites away to the 7 11 store then come back get tickets. I was walking like some others not from there. Then after that made all get out the station because closed up again. Sit waiting to 8pm bus from 430pm standing outside. Theres others longer to waiting outside for their buss. Told use the greyhound bus not taken cash and the machines been down over year and half. Like anyones to know that coming to the bus station to leave town not from the area. They need to have beter service as well getting the ticket machine fixed.
I dont think this is really a bus terminal, its more like an outhouse. It is rarely open so if you are in need of any type of help youre pretty much out of luck. When its freezing, raining, snowing ect there is no place to get away from the elements.
Stopped here on a Greyhound bus for a break. Quaint little bus terminal. Didnt go inside. No restroom for public use. Didnt see any restaurants nearby if you wanted food while waiting to board your bus. Small overhang to protect you from the elements, if needed.
I am not sure how they can call this bike in the wall a bus terminal. I was catching a bus to NYC to see friends, its crazy to drive there so I looked into buses. When I got to this terminal there was a gentleman there who was crying because he said that he had been there all day and the bus drivers would not give him change for the bus he didnt have exact change and he didnt have a credit card to book it on the phone which is what the drivers kept telling him to do. I finally took him to the store got changed from him and then I booked the bus trip on my debit card so that he wouldnt have any problems getting on the next bus. It was actually quite heartbreaking and this bus terminal was only open for 2 hours that day who can you help in 2 hours. its dark and dingy and unsafe.
I have very mixed opinions about this place. The ticket agent was great though.
Awesome its was an very nice comfortable ride from Port Authority N.Y. to Allentown Pa....hope it be like that going back to Bronx N.Y......Port Authority N.Y.
Absolutely horrible place for a passenger. The station is officially locked up until 4:30 pm BUT the agent for the Trans Bridge bus shows up 20minutes late (at 4:50 pm) blaming Covid-19!The bathrooms inside this station are locked with the sign indicating “Not for customers.”The ATM machine inside this station has a sign attached to it - “Out of order.”This station is from the nightmare!Avoid if you can help it.
Always on time , needs some renovation, friendly place across the street shopping center. Also city busses going to the ATC center bus terminal.
Very Quiet Nobody Knows Notin Place:( Almost No Advertising...DONT GET STOCK THERE!!!
The location itself is only staff a couple hours during the day and close during the night.Luckily for me I was traveling with Greyhound and using their mobile app which allowed me to have E-tickets and also track my particular bus.
It’s 6:06 nobody here so I can buy my ticket
Was there today at 930 am. Attendent at the window was unpleasant, not helpful and rude. I was confused about what he said and when i asked he had an attitude. I noticed a shift change happened at 10, I asked the new attendent and he kindly gave me the info I needed. If youve never taken a bus before, this isnt a good place to start. I had a friend call for me and the guy was rude to them on the phone and he was still as confused as I was. Not good!
This review is for the Greyhound Bus Company. Bus supposed to arrived at 3:10pm. Its now 5:11pm and no bus!Called and the person on the line could not give me a reason why this bus is over 2 hours late, saying its not on the system. Bye Greyhound, thank you Transbridge! Always reliable!
I bought a flexible fair ticket Which is refundable and it’s been more then 24 hours and still I have not gotten a refund or a call back either !
The guy wouldnt print my ticket. All because it almost closing time.
Very cool little bus terminal like something you would see you in a movie out in the country is really nice people in there definitely would we use it again especially going back up to see the in-laws and the bus driver. Whos driving the bus was extremely friendly really nice actually had a really good experience
If you want to scare your children, take them to the Allentown Bus Terminal!(I was afraid to get off the bus when we stopped for a break during a long trip). Dont go here if you dont have to.
Station attendant was rude and very standoff-ish, I got a strong feeling he hated his job. Station only opened twice a day for maybe 45-hour at a time
Sketchy as hell at night, they have a taco truck right nearby. They close early at night, so youll be left standing outside at 9 pm in the dark hoping you dont have a run-in with some druggie that wants a fix. They should expand and have a room for people that take the bus at night. Or better yet, drive your car if you have it.
Great car wash for cheap
Nice place to go to catch any bus going to any state in the United States
I love taking the bus is good 👍
It was kind of horrible the bar across the street the cars were parked all in front of the bus terminal there was people standing out they look like they were fighting they look like they were dealing drugs and everything and they didnt leave till about 20 minutes before the bus came and I stood there from 4:30 a.m. to 5:55 a.m.
Allentown Bus terminal is easily accessible off Hamilton Street but lacks sufficient parking and the parking lot is one way in and one way out, so that if you pull in to park, you have to back out. I suggest you be dropped off there or take an Uber.Not sure if this is a safe area either.On the positive side, Senior citizens can go to Manhattan round trip for $38.
It a small station with limited space to be enough for passengers , especially in cold days you need to be inside and you find no space. Also there no announcement of the buses coming so you need every time a bus come to go and ask the bus driver about the destination especially in the morning there is a bus every 10 minutes to different destinations. To enter the bath room you need to get the keys from the employee . Some times the bus is late and when ask the employee no answer . Location of the station in a crowded area
This place can be dirty, clean, scary, quiet, nice, or friendly. Just like any other place you visit it depends on the day. I been coming here to take there busses for a while now and I’ve experienced it all.Even at the fanciest most expensive place you won’t always experience a clean & friendly experience.Im my opinion this place could be way worse but it’s not. And for tht I give them 5 stars!!-only flaw is tht they don’t always pick up there phone.
Bus terminal not opened the times that Ive been there even tho the nites were cold
This terminal is in the worst part of town, if you absolutely have to go there be aware of your surroundings. Go during the day, dont leave your vehicle and be prepared to fight for your life if need be. Small office, enough for about 5 people to sit/stand.
They dont take credit/debit cards, which sucks. Other than that, its a bus terminal. The bus comes. The bus leaves. Not much more to it. Small, limited seating, but I always get there 5 minutes before my bus comes anyway. A couple of vending machines inside. Water, sodas, chips, candy, etc. The bathroom is not the cleanest, so Id wait to use the bathroom on the bus. There used to be cabs that would be there when the bus arrived. Not anymore. Im guessing because people use uber or lyft now, so get yours ahead of time if you dont want to wait long.
Always nice and polite to everyone.I Really appreciate their knowledge of what theyre asked to help with!! 5 STARS!! GREAT JOB!
Very small but had seats and outlets to plug phones in to charge ,and bathroom access in which u had to get key from person at desk who was very informative and nice might I add.
Very rude and nasty, rushed me off the phone and then blocked my number after calling several times. I asked for the guys name several times as well and he refused to give me his name. The first time I called it was an accident, I thought it was a door to door van service so I asked if they had any vans available he said with an attitude as if he was in a rush oh we dont have any vans. The very first time i called he did not say this is a bus terminal.When you ask for an employees name youre supposed to give it upon request, and he refused.But its okay because I did my research and I have it I will make sure he gets fired. Thats a promise, he is rude and nasty. He talks as if hes so high class when hes really not.
Bad experience....I had to wait in the cold until 7:05am when the place should have be open at 7:40. To add insult to injury,it was my first time using the service. That was Sunday gone
Rudest employee ever on 4/27/21 this man talked to me so horrible! Treated me like I was dirt! They were to open at 4:30 pm and didnt arrive until 4:50pm.There was a line waiting outside the door! His behavior and ignorance was very unprofessional! I was doing a good deed for a homeless man and was just there to purchase a ticket for this person. Shame on you for treating a woman this way who was going out of her way to do a random act of kindness to help a man in need!I will also be filing a complaint at City Hall..
Small place, but serves the purpose. Upside is the great attendant attitude. Word of advise: its better to purchase your tickets at the counter and also pay for extra baggage right there.
Not enough lighting no restrooms when closedUnsecure area
Good trip bus driver a lit rude
Martz, bolt bus and greyhound bus services. No ticket office, purchase online only for this stop.
Nothing special about this place. It certainly needs an upgrade to keep up with the times. Im also weary of the neighborhood at night, definitely stay inside in your car or around other people in the waiting area until the bus arrives.
Ppl was standing waiting on buses
It needs maintenance, very small,need to pick up phone when you call front desk lives in their own world on their phone no attention if not cause i went to buy tickets i wouldnt notice anyone.
Dirty and has weird hours.
Very easy to miss. Could use at least one sign for drivers looking for it. The trees around it block most of the view from one side. Other than that, the staff is very nice and friendly.
I was traveling to New York and I called for 3-4 hour and couldn’t get anyone on the phone and let not talk about the ridiculous fares to go to New York. I can beat that price of 4 by $70.00 taking N Uber to jfk for 120.00. Without all the stops.
Helpful service. A bit understaffed. Brought packages there to ship and we had to measure and with them ourselves. Received incorrect info about pricing that we later had to clarify with greying greyhound customer service
Shutdown...No entry to building, if you catch the Greyhound or other buses there, You will be waiting outside in the cold, with no bathroom, or concessions
Nobody ever picks the phone up if you have a question office closes before time
Nice enough bus terminal. Some of the customers are sketchy. Customer service associates are helpful but condescending and it’s a little off putting.
Throwback to fifty + years ago. Cant buy tickets with a credit/debit card & always looks dirty. Will have a bladder burst before I use their rest room.
Too many homeless people, tall white guy that works saturday nights puts up bathroom out of order around 7pm so people dont use it, and older woman had to use bathroom and he lied and said it was broken.
Ill it 1star because its there. Its the worst station ever. They need rebuild a new one and destroy this one. Its very updated and dirty. The customer service isnt very friendly or professional. They never say when your bus has arrived. Theres no seats or a place to sit outside. Youd think if they could rebuild Hamilton St and the hockey stadium they could rebuild a new station. It tells you where their priorities are.
Pass here on my way to philly. Place is usually dirty, looks really out dated . They would make a killing if they put a nice clean vending machine or two in there I never had to deal with the staff
Maybe the receptionist was having a bad day....idk. the poor customer service and unsanitary conditions were unacceptable
Nice clerks. Their sodas are shook up. Their Red Bull cans looked like it was dropped kicked around and placed in their refrigerator with out a care in the world...
No facilities at all. No consolidated waiting room if it close. Scarcely open
Quiet, clean, and not crowded. Great customer service. Bathroom out of order
Plain and simple they need to remodel this place
It gets the job done and beats driving to Bethlehem. The attendant is friendly and informative, but behind glass and you have to request a key for access to the bathroom, but really, this is a bus terminal. You dont spend much time here if you plan right.The one thing Id most like is for the attendant to take credit/debit cards. The ATM wasnt working and I had to run up 4 blocks to the nearest known ATM and back, just barely making my bus. So, take cash for your purchase.Parking is available, but this isnt the best part of town so Im not sure what the risk is in leaving a vehicle. If you arent real close in town and have a vehicle, Trans-Bridge also picks up at their location in Bethlehem. I dont know about the other bus services in the area.
Was not good on Sunday the both was closed and I can not get my tickets.
The bus stations the majority of them was nice for a bus terminal but I do think some of the bus them selves can be updated especially the seats and wifi also some of the terminals need to be expanded
The depot is always closed no where to sit no restroom facility. I thought I been in worse however IT TAKES THE PRIZE. ,,,,
Never open dirty I have to order my tickets online this place is useless
Teller behind window was really rude ans has the door locked a majority of the time smh
They are always closed and have no employees or lufhts on at night they are a piece of isss
The place is dingy and gray. The personnel is awesome. The manager should improve thecplace
Cant sit inside, bathroom is busted, snack and drink machines are busted.
The station is too small and under budget.Buy your bus tickets online because the stations hours are limited.
Try to buy the tickets in advance
OK bus terminal. There was a help desk. Chairs to sit and wait. An ATM and vending machine. It was my first time here on my way to my motel visiting Dorney Park.
Never really have any complaints is a stop on my way to another place LOL
Possibly the worst bus terminal in the country. Ive been to mosquito infested bus terminals in 3rd world countries that are more hospitable than this location.
Small terminal which was closed when I arrived mid day. On a day with bad weather I would hate to be sranding outside waiting for my ride.
Worse during this covid time. The station building is closed and its frizzing outside. Really terrible for passengers.
Someone was sizing me up for a robbery. No bathroom 🚻. Greyhound has sunk to new levels.
It was cold I had hoodie and flight jacket. Some of these females wearing next to nothing and warm where I need to be at !!
Knowledgeable staff -- specifically: Edwin.Nearby you will find the terminal for the city buses that can take you all over, for example: Catasauqua, Bethlehem, and even Dorney Park.Stop wasting money on Uber or taxi cabs once you get to the Allentown terminal.
Rather ride a horse long distance than take bus
I been traveling with transbridge bus service from Allentown pa since 2010 and to this day I never had no problem.zThe service is satisfied.
Sometimes the bus comes a little late or they delay the transportation of the bus. If you dont ask the person at the front desk where you pay for your tickets you will never know
You are subject to being asked for everything and anything, well not asked for but begged and at times depending on the mental state of the person doing the asking and again I use that word asking lightly.
If youre here, youre either on you way to a casino, or youre a Werner Enterprises new hire. If youre the latter, call the van before the bus gets there ahead of time, not the nicest spot to wait around at 2 am.
Doors were locked
The bus dropped us off, and I jumped into an Uber. It was super dark outside, so I have no idea what the bus terminal looked like, sorry.
Not a whole lot there and when you come in at night you have to stand outside until you ride comes it is not in the best neighborhood
I visite My family members alot the people are great and i clean place buses come on time it a good place
Needs to have a better police presence a lot of unsavory characters hiding behind the dumpster I caught one staring at my young daughter and her friend eyeing up their cell phones
Ok but the station is never open.Just stand and wait for your bus
Not really anywhere to sit while waiting for the bus.
Could be renovated I looks and smells funny however the ticket agents are very friendly
Buses always on time, just a little crowded depending on what time you get there. Drug addicts all over the place be aware
Very nice and clean and friendly
Its a place to catch a bus, the Inside area was nice if a bit bland and boring.
Never have a problem minding my business catching the bus and going.. service is good I take the bus from Port Authority to Allentown.
Too deserted. Find a location location in downtown. People will go.
Its a dirty place. Clean up the outside.
During COVID-19, and traveling. Allentown is in fact Equipped and Professional to help you with your needs.
Lounge sticks, cashier does not take any card but cash. Upgrade plz?
Very friendly staff with all the right answers. They only take cash and there’s an ATM on site.
Very handy in the middle of Allentown. Plenty of busses to go where ever you’d like in the Lehigh Valley.
Bus came 30 minutes late, poor location at a somewhat shady area but really the worst part was the rude information person who mocked me for speaking quietly (since I was tired for it being 630AM), so I had to yell at him just to get the information process to his brain.
There s no place to sit. It will tougher during winter. Those who plan to take late night bus service has to suffer a lot.
This place is just close bye everything, bar,club, foodz, itz surrounded by everything people would like while waiting for theyre bus..
Great service and timing on schedule
Female drivers are pretty rude most of themHeld up bus for each person pay going through purse buses come early as 10minLate at least 20min
This is a little bus station with a soda machine and along side it had a Mexican food trailer the food was good
Small and ghetto. Right next to the homeless shelter.
Its small but efficient for sure. Sketchy area though so eyes peeled...lol
Enjoy getting my ticket from there.
They dont take credit cards. They dont sell the multi tickets. Closes early and no parking. Did I mention the teller is rude too.
Small terminal and dirty. Dont even waste time calling just go up there
Bad service with a smile guy work behind the counter its always pleasant to me every time Im in there
Scary location, dont wait at night in this area. A dead body was found across the street around 3 yrs ago.
Worst customer service ever!The guy that works there has a disgusting attitude to people, specially those who dont have his skin color.
Run down DUMP,!! Sketchy People hanging around and this location is Closed!!👎👎👎
Scary keep to yourself hold on to your valuables dont show off your phone I know which terminal you need to be waiting at it is confusing a little bit
Good customer service. But closes to early. Maybe need security at night.
Office is rarely open, and does not open on time.
Creepy place. Especially if you have to meet someone at night.
The bus station is very quiet but its across from an abandoned warehouse and around the corner from a club.
This can really be called a bus building if it has to be called anything. It remains in its location to serve a purpose and thats pretty much about it.
It was fairly crowded no benches wait was long and all in all not bad
Very dirty, & homeless people hang inside...also it closes early they never answer the phone, & its ana very dark deserted street
Catch a bus to go anywhere in the United States
It’s so small terminal but same time their employers are very helpful! thanks a lot for your helping
Closed.Sit outsideNo benchesLitter freeShops across the street
Quick and easy to buy a ticket and much help to figure out best bus routes or time to get to your destination.
I like the service great experience especially when it taking me back to Brooklyn I like Pennsylvania but I love Brooklyn
All kinds of characters there, not cleanest or most appealing
Always picking up friends and family the bus drivers are pretty good with their ETA
Its a bus terminal with vending machines inside and an employee who I suspect could print tickets, tho I didnt need that.
They should have the bathroom open for paying customers
Clean and safe as far as Covid goes
I have to many words to say about them
Ridiculously good and friendly service! Did not expect this. GJ guys
People outside were singing and dancing
Delivered a package to be shipped. Place was clean and clerk was friendly and helpful..
Little terminal, some chairs basic rest room, good attention.
Wow.. just horrible service.
They need to expand with proper toilet facilities
Not the safest place at night. No indoor waiting area at certain times of day.
I like that its close by. They need to be able to accept credit cards.
Thanks for the orientation the guy in front desk very helpful and polite
Closed. No where to sit when waiting on busses.
It’s ok it’s just in a bad location but the service and people are great
They NEVER pick up their phones.
Rough place with barely acceptable service.
Customer service is always fast and super friendly and helpful.
Had certain hours it opened very dark at night
This site can not be worse. The smell is bad, very bad looking person in the surrondings.
Just wish they...the bus company...had AM BUSSES going into Allentown earlier in the day...
Its decent for the short wait time for the bus.
Clean, quiet little bus stop.
Great bus company, could use a new paint job
I love 2 travel
Not the best bus station location also there werent very many people who work there which made it difficult to know what bus routes were going where
The place is clean and service is good.
Always packed they never pick up their phone
Small conjugated place, I dont think it is designed to accumulate much crowd.
Nothing to brag about. The plaza behind is nice
Good place to commute to and from places, it just smells a little
Before you get on the bus go to Subways or the other Bodega to get cigarettes and coffee and whatever you want.
The agents there are so rude and are of no help! They need etiquette classes if you ask me!
Very helpful individuals.
They never pick the phone. They should never list there phone number online if they are not going to pick it up.
Dingy lighting, desolate locale and had a very inconvenient and hard to notice entrance and exit.
A small but welcomimg terminal, however not the easiest place to get a taxi from
Only cash place. It is a small station with few chairs, cashier and restroom inside.
Its just a bus waiting area. Its clean . Its ok.
Always great service
Secluded street. Needs paint and a good cleaning
Need place to sit
My favorite bus station ever in Lehigh Valley area;)
Easy, clean facility, friendly staff
Nowhere to sit or protect yourself from weather
Very small but nice people
It is small and crowed but works for what needs to get done.
Modest place to hop onto a bus to new jersey/new york
Need plants to be planted around there
Needs a bigger facility has parking lots on either side for no reason
The staff here is very friendly and helpful.
Good pace
The office is never open
Check out the food trucks! Really good food and cheap
Total reviews rating 3.4
199 Reviews for Allentown Bus Terminal 2023:
Review №1
2022-05-20Unfortunately Covid-19 has changed many things. Allentown Bus Terminal was a quaint bus station, open all day now it hours have shorten greatly. From 4:20 am to 8:30 am Mon to Fri. 11:20 am to 11:45 am and 4:30 to 5:10 pm Sat 7 to 7:20 and 11 to 11:20 am on Sun 7 to 7:20 am and 5 to 5:20 pm buy you tickets way in advance or your not traveling on the bus.
Review №2
2022-02-05If your traveling early in the morning or after 9pm be very careful. The station is closed and the area feels very unsafe. Panhandlers approach and are very demanding. During the day when the station is open, the teller is very rude and condescending. I personally recommend catching the transbridge bus. Much better experience.
Review №3
2022-03-15An ok bus terminal. But just to let everyone know, the terminal is not actually open. You have to wait outside. And if you have your ticket on your phone, you may be told to go across the street to the Yurconic agency to get a printed ticket. This costs $3. And is not the quickest process but it turned out ok and no one missed the bus🙂.
Review №4
2022-02-16See the review I left for Pittsburgh greyhound station. TLDR: this station wasnt even open so when the bus broke down we had to wait outside in the winter weather for 4 hours while being harrased by locals for cigarettes and money. One even had the cops called and was arrested for trying to steal from passengers and assaulting passengers with slaps as well as throwing her hot food on them.
Review №5
2022-05-29This bus terminal has a ticket booking counter. Most of the time it is closed even though there are sitting facilities available inside it. Riders are always stranded outside the booking counter having on option to get inside. The restroom inside it is not allowed to use for the riders and most of the time it is out of order.
Review №6
2022-05-27Terrible the guy that sells the tickets is very disrespectful and rude shows up late every day Im told from other people that take the Trans-Bridge bus he shows up 5 minutes before the bus comes.. it says 4:30 it opens he doesnt show up until 5: 10pm he needs to be fired ASAP
Review №7
2022-02-17Bathroom has been inaccessible to public for at least 6 months. Only open 6 hours a day (week day); mainly 4:30-8:30am. Havent been inside in a few months clerk is the 2nd rudest person Ive met. No seats outside.
Review №8
2022-05-13The only thing good about this place is theres a crate to sit on outside if you come her by mistake and are tired . Im getting an Uber to a more execrable place.
Review №9
2022-06-20The terminal is very empty and has no security. If you go be aware of your surroundings.
Review №10
2022-06-23The bus station building always close so if youre there and need to use the restroom theres none