Delivery
Yes
Ambler Fireplace & Patio in Colmar
Categories
Location on the map
Colmar, Montgomery County, Pennsylvania, US
Service options
In-store pick-up
Yes
In-store shopping
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Offerings
Assembly service
Yes
Repair services
Yes
Payments
Cheques
Yes
Debit cards
Yes
Credit cards
Yes
Phone: +1 215-997-7300
Site: http://www.amblerfireplace.com/
Site: http://www.amblerfireplace.com/
Opening hours
- Monday:9AM–6PM
- Tuesday:9AM–6PM
- Wednesday:9AM–6PM
- Thursday:9AM–6PM
- Friday:9AM–6PM
- Saturday:9AM–5PM
- Sunday:Closed
Ambler Fireplace & Patio in other cities:
Comments (36)
Thanks to Jerry for assistance in helping us work through an issue with the fireplace in our new home. Couldnt ask for better customer service!
I had a problem with my fireplace and up being that the remote has melted from the fireplace. We had only had it for a year-and-a-half. I received excellent service from Susan train and from the rest of the Ambler fireplace company. If you ever want to have a gas fireplace done at your house. You go to Ambler fireplace you will receive excellent service and you are treated as if you are the only customer. They have over 50 years experience and I show it and the customer service is excellent. A+ with me and I only wish they could be the best for the nother 50 years. You receive service like this with other companies that much. So come and see Ambler fireplace. And also another thing the sales people are not pushy in any way shape or form. Specially Susan shes not pushing.
We were considering getting a wood stove but had no clue what to tell look for. The sales team was very knowledgeable and patient, and there was no sales pressure. Truly an enjoyable experience. A good stove is an expensive but worthy investment, and the sales process did not sour the experience as it often can.
Lacking customer service. Like the other customer, I found it hard to be served when walking in the door. I was not greeted, and the customer that came in after me was helped after waiting for 20 minutes. Dont even try to call, rarely get someone to answer the phone. If asked to leave a voicemail dont, because it will probably go into ether like mine, and with no cal lback (3 messages left to call back; 2 difference stores). This is the experience I have had with 2 of the 3 locations. Not sure if the customer service is going to be any better once purchasing a product. This business needs to get the customer service in line because definitely rated with the worst experiences. Maybe get some back office people and train them to answer calls, follow-up and keep things moving because the way its going now, you are putting off new and potential customers before walking in the door. UPDATE - purchasing online as they dont seem very friendly or inclined to make a sale. I had to call back since I knew I was getting a call back, the guy seemed as if I was wasting time. The receptionist actually told me wrong info, instead of looking up to see if in inventory (physically) she was going to let me go but I kept inquiring that I was told they had it. Very disappointing service!!! Please do you due diligence because I now DO NOT trust your company. I would most likely shop elsewhere for a fireplace because that is a big purchase and if you have issues selling a grill well then....
Despite their pre-inspection process this unit has never worked as it should and all we continuously get from them is hot air without any real help. They sold us something they knew would not perform and that they dont fully understand. Not a trustworthy organization. Save yourself and avoid this place altogether. Update 2 months later: after having it serviced 2 months ago it has stopped working, the fan no longer works.
We went to the Ambler location looking for a Natural Gas Weber Grill and a gas insert for the winter. The salesperson was very knowledgable and was able to help us find the perfect grill. We ordered it and we were called by a friendly and professional young lady. We scheduled delivery for a Friday because we were having a graduation party and wanted to use it. They were unloading the grill and one of the ropes that held the grill came loose and the grill was damaged. I was afraid our party would be ruined. The delivery person called the store and they were able to get a brand new unit out the same day. Customer service was the best! We will be going back for an insert for sure.
I needed a new way to heat my house so we went here for a pellet stove. The salesmans are kind of off and will tell you about their life. I am buying the top if the line stove ($4300) but in total I need 3 of them.The store/company is NOT A VETERAN friendly business. They do not offer a military discount. What you get is $100 off which is what they give to senior citizens. LEOs, pool boys, etc.
Excellent service, selection, prices. Staff very knowledgeable, professional, and friendly. We highly recommend. This is our 3rd fireplace insert from Ambler and we also have our yearly maintenance performed by them.
Overall, our experience purchasing patio furniture was good. The sales associates in the Colmar location were kind and helpful. The showroom has a decent selection and they have many other sets that you can order and/or customize to your preferences. There was a delay in receiving our patio table (backordered) and the store went out of their way and delivered us their floor model, which was the exact same, to use until our table came in. This was really helpful as we were able to use the floor model for most of the summer. The only negative I can see is the pricing. There was some sort of big sale early in the patio furniture season (Apr-May timeframe) as most furniture places do, but we checked prices at a nearby competitor (Neighbors in Hellertown) and the competitors normal prices were the same as Amblers big sale prices. So as long as you do your research and get a second quote for the set youre interested in, then youll know that youre getting a fair price. Dont let that discourage you, I still think Ambler fireplace and patio is on the level and definitely worth checking out.
Bought 2 pellet stoves from Ambler and also recommended to a friend who went on to buy one. Overall process was ok. However, I had a very bad taste in my mouth after trying to buy pellets here following my purchases. I tried to buy pellets a couple of times and they were out of stock. fair enough BUT...I assumed they would sell pellets primarily to customers whod had them install a stove rather than random customers that walk in off the street. Thats terrible customer service. Sell me a $5k stove and then tell me you dont have any pellets because you sold them to random people who hadnt even bought a stove. Going to E&E stoves in Fairless Hills now because they reserve pellets for customers whove bought stoves from them.
Recently purchased a home that had 2 gas fireplaces. Set up an annual service and the service technician Fred was top notch - presented himself well, very professional, explained everything clearly, and kept everything nice and tidy. Thank you!
I used Ambler Fireplace for service and they were GREAT! On time, clean and efficient. I would highly recommend this company for maintenance service, and installation on new products!!
Young rep, very knowledgeable. Gave us options, comparisons. Very helpful in picking out what we liked. Cant say enough about the rep. Next step is the site inspection.
Prompt service. Knowledgable staff. Good selection of products. Free assembly and delivery. Purchased a Green Mountain Grill product.
I guess I looked like I wasn’t their type of client. Friendly, but hesitant to fully engage with me. I will certainly look elsewhere.🤷🏻
Went on a search for gas logs or insert and they were extremely helpful in making our decision. Low pressure sales and give you all the info you need to make a qualified decision.
Tom and Phil are excellent
Great place. Brought our new patio set and fire ring! Couldnt be more pleased.
Did a very nice job cleaning my chimney. Very good customer service, will definitely use them again.
Great Job!!! Very through!!!
Fred is the best!
Very friendly and knowledgeable staff
Best shop for fireplaces, grills, and patio sets!
Nice selection and up to the times
Very friendly helpful staff
Incredible Service.
Total reviews rating 4.5
36 Reviews for Ambler Fireplace & Patio 2023:
Review №1
2022-06-30Andrew and his workers were a pleasure to have in my home! Feeling much more comfortable having a fireplace in my home knowing I can call Andrew and his team whenever we need something!
Review №2
2022-07-20Thought the Heat & Glo unit would deliver more heat. However, it does a great job in my great room without a secondary heat source on.Their staff are professional and courteous.When Fred arrived for my annual cleaning and tuneup, he put on a mask, removed his shoes, and covered the area in front of the fireplace. Before he left my house, he cleaned up.
Review №3
2022-07-29Tom, Phil and Dan were super efficient, clean and did a fantastic job in installing our stone wall and fireplace. Highly recommend Ambler Fireplace.
Review №4
2022-08-03Nice place, friendly staff. In the market for a wood burning stove and they had a few to choose from. Also installation available.
Review №5
2022-07-13Mike S is an excellent Service Technician who immediately identified and fixed a corrosion problem and had the unit running again. Thanks Mike S!
Review №6
2022-07-25The team did an awesome job with my installation. Highly recommend them.
Review №7
2022-07-05Arrived on time, tweaked installation miscommunication with office, cleaned up well. All good.
Review №8
2014-10-08We purchased a wood pellet fireplace insert from Ambler Fireplace four years ago. We had a excellent experiences with everyone there and we highly recommend them. The installation process was great, we use Ambler to service the stove and chimney every year and we now buy our pellets from them. Fair pricing, outstanding attention and the best service we could ask for. For the first couple of years, we used to buy our pellets elsewhere and have the stove and chimney serviced by another company. We werent dissatisfied with the other providers but did not realize how much better Ambler Fireplace is until we used them. We will be back year after year.
Review №9
2018-12-11We got a new fire place installed by Ambler. What a great job and a beautiful set. We are super pleased with the outcome.
Review №10
2019-06-08My gas fireplace in my new-ish construction house was acting up. Turns out it was not vented outside and I didnt like that at all.So Karl helped me pick out a replacement unit after a technician took measurements at my house.A few weeks later a nice new unit, better than before was installed and properly vented.Very happy with the help, service and consultant provided by Ambler team in the Colmar store.Would definitely recommend and use again if needed.