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Ashley in Erie
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Location on the map
Erie, Erie County, Pennsylvania, US
Payments
Phone: +1 814-868-7126
Site: https://stores.ashleyfurniture.c...
Site: https://stores.ashleyfurniture.c...
Opening hours
- Monday:10AM–8PM
- Tuesday:10AM–8PM
- Wednesday:10AM–8PM
- Thursday:10AM–8PM
- Friday:10AM–8PM
- Saturday:10AM–8PM
- Sunday:11AM–6PM
Ashley in other cities:
Comments (192)
Another wonderful experience. We bought our couches here last year and just purchased a new bed today.
Very courteous and polite. Had no problems answering my questions. And gave us enough time to shop and not hover over use. Lots of breathing room felt like a customer not a sale! Great Job!
The experience was overall ok, I’ve had better before. I was in search of a new bed, I found one I like and they had started there Labor Day sale. The financing part was annoying, they had a 17 year old talking how she didn’t know finances and how it worked and kept rolling her eyes. I went back up today because I wasn’t told of getting the additional money off, then come to find out my sales person ordered the wrong bed that I wanted,’so they had to switch it out, today the customer service was top notch and I appreciate the one woman at the customer service and the guy for getting everything taken care of for me. When I told them who did my sale they weren’t surprised it was all messed up. I would still come back because the product is great but definitely will make sure it’s not the older woman that did my sale she was sweet but definitely need to double check to make sure you’re getting the right product and told the right details
Loved the price and color. And the personal attention I got. Very nice sales person.
Very fast, thorough and good experience. Paul Newlin was great to work with.Thank you.
Unfortunately, I must give an honest review. We made our first living room purchase. We were so excited to get a sectional and we loved the options we had to choose from. We found the perfect sectional! We purchased it in August and were told to expect it the first week of October. The end of September rolls around and it is pushed back 6 or so weeks. No big deal, we totally understood. We call again to check up on it and get a delivery scheduled for Dec. 1st. FINALLY! We pay off the rest of the sectional to find out that we are looking towards the middle of January-End of January for delivery. They told me husband, We dont know why you were told it was going to be delivered Dec. 1st, we arent telling people dates We would have been willing it wait it out if we hadnt felt like we were lied to and had out hopes up three separate occasions. We are just so disappointed. 2 starts because we liked the style of the sectional a lot and the person who helped up cancel our order was nice and willing to listen.
Went in to look around and find a couch. Actually found one for a good deal. Julie came over after a few minutes and she made it super easy. Wasnt pushy or anything too, and advised on the better delivery option. I wont have the couch for like 8 weeks, which sucks. But hey Julie was cool!
The sales person promised that the items were in stock and would be delivered in 30-45days which was fine. We are now three months in on the wait and I called today and they are now expecting a February delivery. Very unimpressed with the sales staff.
I was in the store two different times within one hour. Each time, not one person walked up to me. Very disappointed. If I didn’t already have my couch that I wanted picked out I would of went to another store and spent my money else where. Finally some one asked me if they could help me. He answered my questions and I purchased my sectional. Not a place I would really recommend for costumer service. Like I said if I didn’t have the couch I wanted in mind already I would of went somewhere else.
Trudy was very helpful, first time purchasing any furniture on my own and explained everything I needed without including any extra and unnecessary stuff. Thank youuuu! I’m sure I’ll be back.
The Ashley Home Store was no pressure sales. Jamie Arnold helped us look up a bedroom set we wanted to ensure the pieces we wanted were In Stock, so we could take them home same day. Frustrated that the same Armoire was across the lot at their Discount store for +$300 MORE!! They sell damaged pieces there for 1/2 off… of Marked Up Prices!! Really made my husband mad. It was the same price UNdamaged with the Black Friday Sale. Ugh Glad we got the nice pieces though.
I’m a patient person, I work in customer service and know how to speak kindly to everyone. Ordered a couch in June, was told End of July, called end of July and was told first week of Sept, called first week of September told middle of Oct, called first week of oct to make sure and was told end of November. Each time I called, I was kind, understanding especially since I know everyone is short staffed and backed up on orders due to Covid. Called to cancel my order and get a refund today, and they told me my couch was in and they could get it from another location ASAP. No refund me for the couch. THIS IS NOT OKAY. If thats a possibility then why didn’t you do this already? Come on guys… should have told me over the phone when you called you mishandled my order straight up. I’m a big girl and can handle it. Lesson: if you aren’t getting your order, call and cancel, your couch with magically appear! Also a side point. I NEVER leave reviews, I’ve never left a written review until today. So you know I’m mad.
We have been waiting since the beginning of July for our furniture. The sales guy lied to our face! The day of sale our estimate date of delivery was middle of September now mid October due to manufacturing. WHAT?!?! The sales guy sat down with his hand held computer and said everything we ordered was in the warehouse that it was the delivery that would be a challenge!?!? These people lie!!! Never would i recommend this place!!!
I entered the store where I was met by Jeff Marthers. I explained what I was interested in purchasing. He professionally showed me the sofa and recliner. He explained to me how the furniture needed to be ordered. I paid a down payment and was extremely happy.Jeff was helpful and professional.
My previous experiences with this store were actually very positive. My wife ordered a bed online and it was delivered to our house a month and a half later. We set up the bed and it broke within 5 minutes of us sitting on it. After many calls to corporate I finally got to talk to a human being who said they would send out a replacement but would not offer any time range on when we received it. I offered to keep the bed and repair it for a discount and they offered me 10% of the original purchase price. Meanwhile we have a broken bed and are out the money we used to pay for it. This happened about a month ago and I have not heard a thing from the company. I’m very disappointed in the quality and the customer service.Months later I still have not heard anything from corporate and have not received my new bed. Absolutely zero contact from anyone updating me or offering information. Very dissatisfied with the customer service and the product. I contacted customer service and they said they couldn’t do anything. They said they could send me the broken part of the bed. But the entire bed is broken.
The sales associate took the time to figure out why the couch I ordered was taking so long to be delivered and even took the time to look up other couches to see if they would be delivered any earlier. She was very patient and helpful.
The experience was outstanding. I wasn’t exactly sure what I wanted. My salesperson Mike let me wander around without hovering and checked in with me frequently. I wasn’t pressured to purchase anything. Great experience and can’t wait until my furniture comes in!
First time buying from here. My experience was great! Frank Iacovetta helped me and he was friendly and didn’t persuade me to get a better mattress like some salesman do. I told him what I wanted and he put the order in for it. Would definitely come back when we need other furniture in the future.
When we entered the store it took about 10 minutes to get help and the salesman said to look for him when we needed him. We couldn’t find him or anyone else to help us for over an hour. We finally talked to another salesman who called our salesman to us. He then showed up 20 minutes later and said he was helping someone else and he would be back in 5 minutes. An hour later we found him helping someone else. It took over 2 hours for us to purchase a rug and a fake plant. We would have check out ourselves but there is no place to checkout on your own. We were told our rug would be delivered in 7-14 days tomorrow is day 14 and still no rug. I called on day 8 to see when it will be delivered and it hadn’t shipped yet. The lady said she would call us with an update and still haven’t heard anything. I will not be shopping at Ashley again.
The service was terrible. Our salesperson was rude. She kept making snide comments under her breath and didnt know what she was doing while ringing us up. She basically acted like we were wasting her time by being there. I am being generous giving her two stars. I dont know if I would shop in your store again because of her.
Jeffrey O’Connell was wonderful to work with. We wanted a new mattress and knew very little about what all was out there. He was patient and explained the differences between each type of mattress. Not only did we purchase a mattress, we got a bed and nightstands too.
Lloyd was our salesman and he was great! He listened to what we wanted and found choices for us and made our purchase smooth! It was a pleasant experience!!!
Be careful i order sofa sets and they send me wrong sofa legs so I went to store to exchange sofa legs they said they have to order it and they said it should be in 1week but it’s been 2 and half months I have not got yet and worse customer service
Lloyd S was a fantastic salesman, he truly helped me and was so very patient while I was deciding. The prices, quality and options at Ashley/John V is wonderful!!
Trudy Newlin was an amazing help! She made sure we got everything we needed and wanted and the discounts made everything so much cheaper! Thank you Ashleys for your great service. The only thing is that everything is so backed up right now we will be waiting until November to get all our new furniture. That is not their fault though.
Employees were great to work with! I couldnt give 5 stars because the online system for generating availability dates for furniture did not have information for some pieces I wanted to order. Covid is causing significant delays with furniture among other things which is understandable. My need for furniture is immediate so knowing when it will arrive is the most important factor in my purchase. The items I did purchase have dates of arrival; however, I was told that delays are possible, even likely. I was also disappointed to find that my Ashley CC account was closed due to inactivity. I do not recall getting any notice from Synchrony. How often do people buy furniture?! Overall a great experience and prices are fair.
I just bought a couch from here. Mark Maruca served me with the best customer service i have ever gotten. He deserves a raise. He made the whole process effortless & not stressful. I will definitely be buying from here again.
I hate writing a review like this but it needs to be. My fiance and I made our 1st big living room purchase. Its a beautiful sectional that we will love (ONCE WE GET IT!!) We ordered back in the middle of October and were told we should have it middle of November early December. That did not happen. I do understand with the pandemic things are extremely delayed and what not but that is not what my complaint is. Got a call and a text to confirm delivery on 12th of January and it was supposed to be delivered on Friday the 15th. So in preparation for that we gave away our couches to make room for the sectional. Sectional arrived on Friday at a great time delivery guys were super friendly but they never pulled the couch out of the truck do to extreme damage to two of the 3 pieces. (Again I understand these things happen). Was told that new pieces would not arrive at the store until Monday and we would get scheduled for a delivery on Friday afternoon between the hours of 2pm and 5pm. So I call off work again and waited till 5:30pm to call for an update. Was told you are was the next stop and they were in my town so it shouldnt be much longer. Waited till 7:30pm to call and the offices are closed and no couch was delivered. Called and left a voice mail that night around 8pm or so. I waited for them to return my call until 10:30 am. Called and was told they had no clue what happened but the trucks are already out for delivery for the day and they would not be able to make a delivery till Friday the January 29th. So this will be almost three weeks without furniture and 2 days of worked miss and all they would do was waive my delivery fee. I got no explanation for why my couch was literally in my very small town at 5 but never received it. Very disappointed.
At first wonderful, my salesman was knowledgeable and attentive, we went through several different options on bedroom sets until I finally landed on one I loved, I called my wife and told her the price, she asked me to make an offer, so I did, I told this salesman ok, walked out and called my wife, just to ensure we are good spending the money. We were and my salesman, a fat man balding, was very disappointing and very disrespectful. I’m happy another salesman stepped up and If it weren’t for Bob, I would’ve never bought, and would’ve never set up an appointment to furnish my new house. I don’t know who he is, he’s fat and did not want to deal with me, he was defeated and that’s terrible in a commission based job, word of mouth in this town goes a long way, just ask for bob.
Bought a full set of Couches almost 3 months ago & still haven’t received them. I called today & apparently I gotta wait another month. Never again. & I paid in full!!! Smh. Every time I call it’s a different date for them to be delivered!! And when I called to complain all of sudden “it’s just an estimate” Very bad business!!! Very unprofessional!!!
Bought a dinning set tonight. I’m excited for it to arrive. I ordered 4 chairs, table, and the bench. The nicest sales associate to work with was Jacob. He was knowledgeable and honest.
This was my first time in this store. Very well-stocked and tasteful. Good lighting. Staff was pleasant, helpful and knowledgeable. Salesperson was very nice, knew the stock on hand very well, was thorough, and made the process very easy. Very reasonable price on the chair. She walked fast going from one area to the next. Im a senior citizen, but fortunately in good shape, so I could keep up. Lol! Thank you for a positive experience.
We were searching for our first couch for our home. We went to the Erie location and they had a very large variety of sectionals however, none of them were in stock. We went decided we could wait for a couch we liked, 3/4 pieces were in stock and could get us by. When looking on delivery options our items could be delivered December 17th. The salesmen said that the last piece will unfortunately not be able to be delivered until March 9th. We are reasonable and said we could wait. Fast forward to now, we still have not received a bill for the furniture, my credit score is down 50 pts because of this absent bill that I now have to call Wells Fargo to track down. I called the day before March 9th, they said it was on a slight delay for March 20th. I called today and they told me it won’t be in until the first week of May. They have never reached out or communicated any delays unless I called them to ask. Will never buy nor recommend this place to anyone ever again.
Mr. Moffet was so helpful and polite. I appreciated everything he did to accommodate my needs.
This is not the first time Robert Heck has been so helpful to us. He is knowledgeable, patient and gets the job done. We were so appreciative of his help and expertise. We will definitely ask for him again.
Stopped to purchase replacement part. Took time to write up $11 dollar sale and then was taken to customer service to pay and then told after all that I could pick up parts at warehouse a day later.Salesman said I was rude when I was upset I could not get part I was paying for. He mistook incredulous for rude. Had bought furniture here in past but never again. Not once was I told parts not in store.
I have been waiting for my furniture for 3 months. I have been promised multiple different dates.. Just found out it has been pushed back another month. Mind you it is all paid for. Then of course when i call and complain im told the date i was given was just a estimate. Extremely bad bad buisness done by these folks.
Mark Maruca is the best thing since sliced bread! We have placed quite a few orders and he always seems to get it done!Thanks Mark
Sales associate asked me my name about 10 different times and he had a somewhat meltdown when his computer didnt work. He was pretty pushy and rude when it came to selecting a couch. Waited 2 weeks for delivery only to find out the sales guy ordered the wrong couch formation. Now I am waiting a month for the correct one. A MONTH!!!! Extremely disappointed. About the only good thing was the delivery team. They were polite and extremely efficient. Would not recommend buying furniture there.
Ordered a couch on June 13, 2020 and the salesman said that because they were behind the earliest delivery they would be able to do is July 24, 2020. In which I said that was fine and I understood the circumstances. However on July 21, 2020 I received a confirmation text, which was to confirm the delivery for July 24, 2020. I confirmed it and then the next day I get a call from the store saying that the couch is not in yet and the next available date for delivery would be August 14, 2020. I wouldnt be too upset if I received a call a week or two before the delivery date but two days before is just ridiculous. I have a house with no couch and now I have to go almost another whole month without one. If you want a couch from here and they say its going to be a month, what they really mean is that it will be 2 or 3 months. Very disappointed With Ashley.
If you want decent customer service do not go to this store! Apparently Ashley furniture and the Ashley website are completely different entities. I ordered 2 twin beds online and when they arrived they we’re both missing rails and slats. I went to the local store where I spoke with Dewitt who was completely rude and unhelpful. If Ashley furniture is going to use the same name as the online retailer they should probably back up the product in store. If you want to speak with customer service good luck! You stay on hold and they never call back. I will never order furniture online on in store through this company. Terrible experience!
We had Jeff and it was his first sale!! He was outstanding, professional, understanding, and listened to everything we wanted. He asked great questions and worked hard to find us every answer we were looking for. I commend you for great customer service skills and thank you for all your time!
***Posting for my father****When we went into Ashley Furniture in Erie, Pa the woman that helped was was great. She was nice and very helpful. My dad bough a bed that was supposed to have 1 drawer on each side of the bed and 4 at the bottom. We picked up the bed today and there is only 1 draw on 1 side and the 4 at the bottom. We were also told, because we picked up the bed ourselves, we could pick up at 7am at the warehouse. We were told this but not only the saleswoman but also the warehouse worker that called my father to let him know the items were there. We get there at 7:30am and we were told we could not pick up the bed until 10am. We finally get the bed and get it home only to find that the one side rail was broke. We drove into Ashleys so my father could talk with a manager. The manager would not leave his office to talk with my father. We live about 20 minutes away from the store. So ultimately my father got a broken bed that wasnt even what he ordered to begin with.
I was helped by Dewitt at this store and he did not disappoint. He helped me pick out a couch in store and when I called to place the order he was just as friendly over the phone. I love my new couch! I will definitely be returning and I’ll ask for Dewitt every time.
Sarah was an outstanding help while we were looking for the right couch. She was always near by in case we had questions but didn’t hover or crowd us. There wasn’t any uncomfortable pressure to make a decision or make a purchase. We had a great experience and are very happy
Cody was awesome in helping me pick out everything, I needed from a new bedroom set to a living room set. He never hovered around me, he just let me do my thing, and if I had any questions he answered them. He never pressured me into getting something I didnt think or thought wouldnt have looked right in the house. 10 stars to him for sure, for outstanding customer service.The only reason, I rated this a four star is because of the prices, still alittle on the high side. I Defiling could have went somewhere else and Purchased a lot more for what I paid for the living and bedroom set here.
Karolyn helped me today out in Erie. She couldnt have been more helpful if she tried. I told her what I was looking for and she helped to guide my sister and me in the right direction. She kept an eye on us if we had questions, but she was not intrusive or pushy. The prices were reasonable and I believe that I will have what I purchased for years to come! Well worth the trip!
Very friendly helpful sales lady
I went to buy a mattress, Dewitt took care of me. He was very helpful and knowledgeable. I bought a mattress, a protective cover, and a pillow. Only problem was i left with the cover and pillow but its gonna take a month for the mattress to come in?
Although everyone greets you with a big smile, customer service from Debbie and Julie were exceptional! They both were so nice and helpful. The store itself looks great. Definitely recommend them for all your furniture needs!
Jeff was amazing to work with. Very knowledgeable and patient. Price was right he got me 0 percent financing and the whole thing took less than an hour.
I was not completely informed about mattress return policy...after a few days my matress was already making my back hurt. I couldnt return or replace it. Needed to pay extra 140$. At time of purchase...so saving up for a new mattress nd will definately buy one somewhere else😖😣
I went in to the store knowing I had a pretty tight time restraint. When I first walked in I was overwhelmed and didnt think I was ever going to find something. I was greeted immediately by Jeff. He was great! He respected the time crunch and listened to what I liked and didnt like. He only showed me options he thought Id like and he was so helpful! He didnt brush us away thinking he wouldnt make a sale because of the time frame. He was thorough and kind and helped me find the perfect set for what I needed! I would definitely recommend going in and seeing jeff! It was the best furniture buying experience Ive ever had!!
Lori and Frank are very helpful and I well gladly return tbere for other items I may want. They care and made me fell at home. I will also share my experience wth others.Dewitt was very helpful. He took very good care of my needs. Thank you
If you pick up your own furniture from the warehouse, either have them open it there to inspect it and then have them re-package it(which is a pain) for your trip home OR document everything and inspect it as soon as you get it home. I’ve received damaged goods twice now and the burden of proof was placed on me to prove it wasn’t me that damaged the furniture even though I informed them as soon as I got home. The customer service team is very skeptical and that is carried through into management.
Lloyd was our salesman. He was kind, knowledgeable and very patient. He made our shopping experience very enjoyable
Logan was very pleasant and knowledgeable. We did not feel any pressure to buy something we really did not want. We ended up with a lovely sofa that will look great in our living room.
Customer service was very pleasant and accommodating but after ordering a sofa off the floor early February I still dont have it. After my inquiry the rep cant schedule delivery for another 10 days🤔
Went in just to browse the couch selection, ended up purchasing and fabulous 3 piece sectional at a great price. Jeff was wonderful and very helpful. Ill definitely shop there again.
The staff are nice enoug . Heres the problem...the original price on the showroom floor and the online original are rarely the same. Also depending on how cooperative the sales person is the price can vary wildly. Im not a very confrontational person so I dont like having to debate a price. It feels very much like a car sales situation. Additionally I am color blind. I went in with the 3 piece occasional I wanted to buy that matched my sofa, chair and matching ottoman. I was taken to the set and was in luck because it was on sale. Got it home...was pleased...company came and informed me it was not the matching color. Was given gray/silver instead of the dark brown I showed the sales person when I got there. Will not buy from them again because I feel like unless Im willing to demand a lower price I wont get it. And will be sold a different color, perhaps in my mind the color on clearance needs sold first. Please remember not every one can see colors but rely on the representatives to sell me what I show them online which clearly said Mocha and not Silver.Update: whatever you do look all prices up. Id use this store only as a showroom to see what youd like to buy and have it bought and delivered through Amazo . Just today I encountered the 4th example of calling the store and finding a much higher price for the item . This store is not hones . At all.Update: Janice the general manager called and explained what happened and fixed my issue. Very thankful.
The service was fantastic. Shirley was amazing and made sure I was comfortable with my choice of bedroom set. And customer service the lady who took care of me was amazing. They both made this process GREAT.
I want there during their presidents day sale and was offered 25% off what I wanted to purchase. I was also told that there were 21 in stock at the warehouse. I was hoping for a little more of a sale, so I waited. I went back a week after their presidents day sale because they had a sign up that I thought said 30% (I guess it meant up to 30%, I didnt see the astrik). I asked the sales associate if my item would ever have a 30% off sale and he said it was 30% during the presidents day sale. I was not happy and bonus... I have to wait for my items because they did not have them in stock...but I made my purchase for 25% off because I doubt that a sales associate would ever be honest with me there.
Chris Siggia was great. He was patient while explored the many sofa and loveseat options, helping us find the one we decided on. Cant wait for it to be delivered. And he even helped my husband find a new pillow. Thanks Chris!
Delivery of my bed frame and mattress was scheduled a month out from date of purchase. They called a week prior to delivery date stating that there were 2 pieces of the frame that were delayed and had to reschedule for another 2 weeks out. I am satisfied with the mattress; however, the bed frame is a rickety piece of junk! The headboard is wobbly and the frame itself is just not stable. Will never purchase anything ever again from them.
We had bought our mattress there last month. And now we needed pillows for hubby and I. We went there and we got help right away. The employees are attentive and very nice. Not pushy at all. Which I loved.
The experience was comfortable. Customer service from staff was helpful , especially with choosing furniture. Prices wonderful/ affordable as well. Cant wait for my new sectional!
I bought a mattres a few days ago and it was from memory fom and on Saturday I went to bring it and at night I came taking it out of the box we realize that this was not the one we bought, and we went the next day to say that the mattres was not that and they told us that they were going to call us the next day and nothing would solve the only thing I want. that they change the mattres for which we buy or that they return my money to a vat room to buy but after this. do not feel like buying
Had our sectional delivered 4/2. They were not allowed to bring in house due to Covid. It was dropped off on porch. Which I am ok with. They refunded full delivery fee. We bring the couch in the house and instantly we see strings coming out of every seam on the couch. Not small ones, large ones. Everywhere. Instantly reached out. Sent pictures. And here we are 5/5 with no resolution on how to fix this.
DeWitt was very professional, incredibly friendly and made us feel at home. He also helped my fiance and I pick out our dream bed. Everyone was very kind. Wonderful experience overall!
Everyone I talked to was really welcoming & sweet. Trudy was amazing! She was super patient & answered all my questions & was extremely helpful. I left with my dream bedroom, thank you so much! ❤️
Store is Huge many different styles an great selection to choose from . the biggest hats are to our salesperson . Thomas Elliot was Amazing Great asset to your company .He was very helpful an not pushy most of all extremely patient .
Had a Salesman named Mark he was casual he was smooth he really knew his craft and how to pitch a sale that was my first time ever and the best time ever really good furniture for reasonable price!! I will be back
They helped a lot. We already knew what we wanted when we came in and they didn’t try push anything else on us. They matched the online price and added setup! Can’t wait to get the new couch!
Karalyn did a fantastic job explaining everything to us so we could pick out the perfect matress for our needs. We left with three thanks to $300 back and slashed prices. Thank you Katalyn.
Great service! Everyone in the store was wonderful in assisting us in finding the right furniture for our new home.
Ken Morrison was very friendly and extremely helpful with my mom and I. We’d never bought a mattress before and he helped us figure out which was best and got us a great deal on a bed frame.
Our Spokespersons Trudy Newlin was just wonderful. She was very friendly, knowledgeable and patient with us.
DeWitt was very helpful and knew everything about materials and how to clean and care for fabrics and wood he knew of all the sales and discounts that were available great salesman I recommend him as well as John v shultz
Excellent Salesperson! No pressure!Perfect Couch & Love Seat for our needs!UNBELIEVABLY GREAT DEAL!Had to purchase because of price!
Laura was very patient and showed me around I have 4 kids and ik they can drive you crazy but she still took her.time and didnt rush she was great I would highly recommend her to everyone laura Kauffman
Excellent service from Ken Morrison. He is very knowledgeable in the products and created beautiful spaces in our home. He is a joy to work with!
Watch prices on bedding in store. Individual prices on mattresses and frames are cheaper than their combined price. Internet pricing was cheaper than in store. Manager said they are not held responsible for internet pricing through their site and she won’t honor pricing.
Ordered my mattress on 5/27 and finally got it 7/3. They told me 7-10 days. Not happy.
Damon was prompt, friendly, and very helpful. Did everything over the phone. I hope I’m just as happy with my furniture when it arrives.
Wish we didnt have to wait so long, beautiful furniture and a Great Salesperson in Mike.
Found a great deal on a very nice sectional couch. Jeffrey OConnell was an outstanding associate and very helpful.
Best experience ever! We gave the salesman a list of what we wanted and after a very pleasant shopping trip thru the store we found every thing on our list with one stop shopping awesomeCarol
Everyone on the staff was extremely helpful . Especially Julie. She made sure I was satisfied with my selection. I will definitely be going back.
Loved my purchases. Clock goes well in living room and vase looks great on table l bought a few months ago. Thank You.
Jeffrey was a great salesman. Kind considerate knowledgeable and showed us around for the right purchase.
Terrible bought a couch in February said it would get here till March 9th well thats tomorrow. Now its not going to be here till May. DONT EVEN WASTE YOUR TIME
First employee was a bit insulting for no reason, seemed new. Went back and saw Daria, she was excellent! Knew exactly what I was looking for.
My experience was excellent! The salesperson was polite and friendly, and I would recommend your store (and her) to anyone decent!
The salesman was very nice to us and help us choose the right furniture for us not something that was high-priced
We had an excellent sales woman in Trudy. She asked what we were looking for and directed us right away to the right area.
Customer service was very very bad... Probably will never shop there again. The only bright spot was the people we dealt with at the warehouse in Fairview PA.
It’s always a great shopping experience here. Ken was amazing and made sure we got the best deal we could!
Very unhappy with the furniture. Poor quality for what we paid. Can’t wait to pay it off and get rid of it.... most uncomfortable sofa ever had.
Sales associate was very helpful and did not pressure us at all. Great prices
Service and selection was good. I found the delivery charge very high. Would look elsewhere for a better price. That is why only 3 stars.
The young lady who helped us, was present to answer our questions they gave us enough room so we can talk to one another comfortably about our potential decision.
Our sales person, JOCO, was very helpful, pleasant, organized, and thoughtful. Good service all around!
We love Ashley Home store bought a bed last fall and love it! Kim is wonderful!
I was greeted by the lady at the door and she was very helpful in making the right decision for my purchase she took time To explain the many options available that would work for me thank you
We enjoyed the service and atmosphere & salesmen was very helpful. We decided to buy here thank you
Guaranteed my stuff in a week thats what sold me on it called and only half came in spent alot of money and only thing they want to give me is free delivery that is worth $120.00 its going to be another week to two weeks I offered to go pick up out of town but they couldnt tell me where it was at
Lloyd was such a great help! I was in & out with a beautiful new couch!
DeWitt Moffat was super nice and made my purchase experience very easy.
Simone was great at answering all our questions. She was very patient with us.
I found my new bedframe fast with the help of sweet Daria. Now Im just waiting for it to come in! Cant wait
Please inspect your pieces when they are delivered I got very damaged merchandise and I dont know how it passed there quality.I have been treated rude and unprofessional by the staff.
Jeff gave us great service and showed attention to detail within our budget.
I found exactly what I wanted and it was on sale!!I’ll definitely shop here again!
The lady who took care of us was extremely nice and helpful. Love the furniture that Ashleys makes!
Very helpful service and the couch we wanted was luckily in stock.
We have had are living room set for 15 years it is an Ashley. We are ready for a new one so of course buy Ashley.
Ed was very informative and patient while we chose the perfect sectional for our home.
Nice n easy. Couch, couple night stands and mattress . Good price ,nice sales person.. Ill be back for more..
Very good sales woman ! Thank You ! Jim
Always a fantastic experience working with Cody at the Ashley Furniture store. Love the furniture and the service!
As long as Ashley Home Store has s associated with John V Schultz in Erie, shop somewhere else. I didn’t want to for be it even 1 star, but it required an least 1
Everyone was very patient and helpful it took me over 2 hours to decide on what i wanted
Great furniture shopping experience. No pressure. Ed was so nice and very helpful.
Covid prevents them from delivering in your house they will leave furniture on front lawn
Good service helped get what I needed and got me in and out in a timely manner
This is our second purchase from Damon. He is very pleasant and knowledgeable.
Great salesman, smooth transaction. I will be back for the chair.
Thank you for your good service and fair prices. Francis Miller
So far so good, waiting now until Feb for our sectional.
Easy and excellent service and help with our purchases. Sara was fantastic!
Hunter helped me very polite great customer service loved my experience
The sale girl was fantastic and found us a great deal
First time there great experience Thomas was a very great salesman
Very helpful in finding the correct match to my existing Ashley furniture.
Great experience the service was excellent the lady that helped us was very nicy an very helpfull
Everything went well. Helpful sales person.
Had Ken helping me from Erie store, really went above and beyond
Wonderful help and great selection with affordable prices. Something for everyone in the family
We found just the right sofa and chair with assistance of friendly associate.
Tristen our salesmen was very personable and helpful.
I want to thank them for helping out a Service stationed across seas! You guys rock thank you for the help Dewitt
Good customer service. Furniture quality is good.
Helpful sales people and nice guys at the pick up location.
Julie was awesome informative not pushy
Mark was a great salesperson easy to work with
DeWitt is the man! Very helpful and kind.
Ask for Mike. Big guy with bald head. He was great
Very good place to shop for furniture
Out trying mattress with my niece.
Very attentive salesman. Answered all of my questions.
Very informative salesman. Was not pressured in anyway
Mike was great! Very helpful!
Nice store good furniture and reasonable prices
Great service and knowledgeable caring staff.
The salesman Paul was great.
Every body was really nice with a lot of patience!!!!
Amazing Ken was great lisa amazing help.
Very poor sales experience at Arthur f Schultz Erie pa
Customer service was excellent!
Great salesman and very professional.
Very good and helpful service thanks very much.
Very large selection
Cody was a big help with my purchase
Great stuff but really pricey
Love the customer service!! And my couch!
Sarah was so sweet and helpful!
Great people good price.
Never shopping here again
Great customer service!
Okay. Reasonable in price..
I was very disappointed ☹️
Simply love this place!
Thanks Frank for all your help.
Very nice staff
Mark was awesome!
Nice selection of furniture
Great experience
Great Experience!!
The sales individual, Daria, was extremely helpful and knowledgeable very thankful for her assistance
Very pleasant and helpful.
We recently moved to Erie and choose to buy our furniture from store, thinking the quality will be better than online and better customer service in case of issue. Ashley is a big name so we chose it. But it is the opposite. Our coffee table started peeling within a week. Store has 3 day return policy and high delivery fee. plus a super bad customer service. Dont waste your time, money and energy, just buy online. It is difficult to judge by looking at it, if it is real wood or fake/engineered wood.
I worked with Mark and he was great! Filled me in on all of the details, tips, suggestions. I was able to look around for as long as I needed and have help at any point. He completely took care of the order and I am very grateful. Entire store was nice and clean and clearly signed for pricing too.
Total reviews rating 4.5
192 Reviews for Ashley 2023:
Review №1
2022-08-05Couch was purchased in August and delivered in late January with loose threads in multiple places, which is fine and I took care of. Since then, there are seams ripped in 3 different places and cushions and ottoman are already deforming. Color has also faded drastically since it was delivered. When I bought the couch, I purchased the Platinum warranty, which apparently doesnt cover seams ripping of any kind. It is unlikely to even claim your warranty because the staff do not respond to email or reach out via calling or texting after emailing multiple times with photos and descriptions. Overall I have been very dissatisfied with the couch, and after only 7 months of light use I dont think I should have any of the issues Im having considering the amount of money Ive wasted on it. Wouldnt recommend Ashley or John V to anyone because of the quality and experience Ive had. Photos show when I first got the couch vs now.
Review №2
2022-03-23Kim M. was absolutely wonderful to work with! She was very helpful and I never felt pressured to buy anything. She never hovered but was always available to answer questions, check item availability, and run sale prices for me. I assumed buying a full bedroom set would be a stressful experience and yet Kim made it seamless and easy. Thank you so much!
Review №3
2022-08-08Absolutely horrible experience with Ashleys. First thing I will say the staff overall has been pretty good. That being said we waited well over 7 months for the furniture, and 2 of the 4 pieces came in bad. Noticeable bad to where you wonder how they passed quality checks. Got a return rocking chair and that is also bad. Communicating with customer service is pretty hit or miss, And on top of that replacement parts for our table are still another 3 to 4 months out. I know its not all Ashleys furniture fault. But it needs to be better. We were planning on getting a ton more stuff there that we wont be getting now.
Review №4
2022-06-16Worked with Kim. She was very good. Gave us our space to browse and checked in and answered questions. Not pushy. She was very helpful. We where happy with the choices, quality, and prices of their products.
Review №5
2022-07-15DeWitt was the single best furniture consultant we have ever had. Never have a met a man so willing and able to help someone out. He asked great questions, got us thinking about our needs, wants, and actually got us to reevaluate our initial thoughts. He never pushed us towards a product, and I never felt that he was trying to upsell us in any way. I cannot thank him enough for his help, and we will definitely be back to buy from him in the future.
Review №6
2022-07-13We came into the store looking for a specific item.had to be a certain size and we had a definite budget. The size of the back had to fiit my tall husband. We appreciate the person guiding through the purchasing process was patient and knowledgeable, within 30 to 45 minutes we made a comfortable decision., and are excited to have our sofa delivered by your employees
Review №7
2022-06-05Robert Heck was our Sales Rep. Was very helpful in searching and finding what we were looking for. No pushy sales pitches, so go and ask for Robert Heck.
Review №8
2022-08-15I had an excellent experience shopping for a mattress for my son and Lloyd, our salesman, was very helpful and knowledgeable.
Review №9
2022-02-13Trudy was so great with us! She gave us helpful information in regards to sectionals, fabrics, rearrangement and financial options. We were there for about an hour couch hoping and she caught up with us when we found the one. We didnt even have to go find her. She was so nice and informative.
Review №10
2022-02-22Do not spend your money on the junk that they sell. Very poor quality and extremely poor customer service. They do not stand behind their products. They are in a hurry to sell you the junk furniture but refuse to help their customers with issues that they have with the garbage that they sell. Spend a little bit more and buy from a reputable company.