Kerbside pickup
Yes
AT&T Store in Bensalem
Categories
Location on the map
Bensalem, Bucks County, Pennsylvania, US
Service options
Delivery
Yes
In-store pick-up
Yes
In-store shopping
Yes
Health and safety
Staff required to disinfect surfaces between visits
Yes
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Payments
Debit cards
Yes
Phone: +1 445-444-8441
Site: https://www.att.com/stores/penns...
Site: https://www.att.com/stores/penns...
Opening hours
- Monday:10AM–8PM
- Tuesday:10AM–8PM
- Wednesday:10AM–8PM
- Thursday:10AM–8PM
- Friday:10AM–8PM
- Saturday:10AM–8PM
- Sunday:11AM–6PM
AT&T Store in other cities:
Comments (136)
Made my stressful day, seamless and painless. The process of getting a new phone/replacing a phone is usually always the worst, but Savannah truly made the experience wonderful and relaxing...highly recommend, and I love my local AT&T Store! Thanks again!!!!!
I went into this store last night to look at options for upgrading my iPhone 7. I feel so fortunate to have got Christina! She was incredibly friendly, helpful, and patient with us. She helped me determine the best phone upgrade and plan for me, went through why and what else to take into consideration, and she was a real person-someone relatable and very easy and comfortable to talk to. I can honestly say this was the BEST phone buying experience I have ever had with AT&T in my entire time with their service-she is truly an asset. Ive been in sales for almost 20 years, and I find her to have an innate ability to work with people that is really unique and special, and very welcomed. I will actively go back and ask for and recommend her. With the help of her knowledge and expertise, we found the best phone for my needs, and I happily walked out with a new iPhone 11 in mint green, smiling and more satisfied with this interaction than I ever have before. Thank you Christina and to AT&T for having such a fantastic member on your team!
We had an awesome experience at this AT&T location at Bensalem. We went to another store, and we did not had a good experience, but here Christina gave us a way better experience, she is a magnificent person, she possess a very good customer service skills, and makes you smile...I really like how she makes us feel, a very good and nice environment where you can feel like home. Thanks to the manager also!!!
Jasmine was awesome. Walked out with a brand new iPhone and a cheaper monthly bill than before! She was very patient with me in helping me obtain my iPhone back up as well. 10/10 recommended! Thanks jasmine!
Savannah was the best! She made getting a new phone during a pandemic enjoyable, quick and easy! Was very professional and had a great personality! We will deff see her in the future if we have any other issues!
Came in to pick up an order and staff were extremely helpful in getting the phones set up and also options to help lower our bill. They explained the discounts available and we were able to take advantage and save money in the process. Thank you Ian and Edwin.
I needed a new phone & the wife needed a new iPad so we decided to go to a certified AT&T location. The minute we walked into the location we were greeted by (I believe her name was Christina). It only took about twenty five minutes to purchase the two devices. Christina was Pleasant, informative and helpful. I would recommend this location for any AT&T customers or anyone who would like to switch their services to AT&T.
My store rep was Savannah she was very patient & funny as well. I was in the AT&T Store in Bensalem over and hour trying to cancel AT&T TV. Savanna was helping me with my service Not 1 time she huff or puff. she was very patient through out the whole long of calls and on hold forever . I would like to say thank you Savanna for hanging in there with me & not giving up. Your the Best Rep Eva.
Tyler was a great! He was very polite and nice! He gave us great service! Much appreciated! Highly recommend!!
Needed upgrades, an explanation of my bill, and a new iPad! Matt and Lou at the AT&T store on street rd, AMAZING!!!! I had my kids with me, and of course didn’t want to do any of it, but they were awesome and got me in and out in a reasonable amount of time! They are open, the place was CDC ‘clean’ and they went out of their way to help me! Go see them!!!! Thanks guys!! ~the peacock family!!!
Very pleasant and helpful experience with Savannah today with a few requests between 2 different accounts. In and out quickly and pleased with the customer service as well as our phone service over all. Thanks Savannah!
I went into the store to upgrade my phone. I was told that if I set up an appointment for direct TV to come out to my house I would receive a 20% discount off the new phone. I told him I use Verizon and he said we can get your bill to $120. I said no thank you! He continued to pitch me and said if you let me set up the appointment you can cancel the appointment when you get the text from them. I found out today that this location pulled my credit without my permission! I would never ever give permission to have my credit pulled for direct TV! I am very very upset and I expect this to e removed ASAP from my credit report! We have been with AT&T for over 15yrs! This is not right to do to your customers!
Went here numerous times, the employees dont really want to be bothered or at least it seems that way. Went they one day to check out phones and possibly get new ones since there was a promo. The rep wasnt informative or helpful. Went to the store in oxford valley the next day and recieved exceptional service.
Benny is a great rep. Very professional gentleman, answered all my questions promptly and saved me money! He made my experience stressfree and welcoming. He wore a mask and wiped down the table with clorox wipes before seating us which made us feel safe.
Went to upgrade my phone to the XS because I received a text that said I could and my phone is very old and am sure Apple will send out the signal to slow it down even more soon. I was told I didnt qualify unless I changed my plan to unlimited so I upgraded that, that took 30 minutes now shes looking at my phone the entire time and mentions a small crack on the screen and doesnt say anything else. She starts scanning the new phone for the upgrade and 15 minutes goes by and now my phone doesnt qualify for the upgrade because of the crack! Well why the hell didnt you say this 45 minutes ago and you literally wasted my time! My phone only appraised for $30 instead of the $35 it needed to be to get the upgrade. Absolutely ridiculous.
LIARS. THIEVES. BEAWARE FROM THIS STOREI took at&t service & had issues with their service at my home I was hardly getting 1 signal bar I contacted the store the manager told ne took contact customer service for network issue if they cant resolve your issue bring back the devices and we will return them for free. I took it back and the manager simply denied that he never said that and have to charge the re in-stock fees. He also said he cant do it att customer service will. Call them too & theyre saying they cant do it only the store manager can. At the end they both lied took my money and never resolve my issue. Stay away from At&t or atleast from this store.
The store manager helped me reluctantly. Not the customer service I would expect. I bought a new phone but don’t know what I received what I’m paying monthly or what it cost. Everything was vague.Just needed a new battery but was told I would need to drive 4 hours to get a new battery. That was the closest place to go. Terrible, terrible response after caring insurance for over 20 years and never using it. Very disappointing. Wish I could change phone carriers.
We worked with Lou to purchase two new phones. He was very thorough, efficient and knowledgeable. Couldn’t have been happier with my experience!
I needed a replacement phone and Jessica promptly processed my order and then set up the new phone for my ease of use. She did mention DirectTV, but did not push the issue when we mentioned we had another carrier. We were apprehensive going to this store because of the horrible reviews, but apparently we lucked out by having Jessica as our representative.
Initially, when my fiancée and I went to AT&T in bensalem in July to get iphone 11s. We ended up getting talked into buying watches as well, which was fine because ultimately we decided we did want the watches. We were told my Edwin that we would be getting AT&T tv free for a year. He explained that our free subscriptions hbo, showtime, and starz would need to be cancelled after 3 months, but said nothing about the cost of the tv subscription. We didn’t even need tv as we just opened another account with Comcast. After a month I found out, I was being billed separately from our phone bill by checking my debit card statement. I was billed 59.99. I understand that they want to make sales, but lying to customers is not the way to go.
Ed Ramos helped us today. My daughter needed a new phone. He was very knowledgeable and extremely friendly and helpful!! If you need to go to AT&T, go to this location and ask for Ed!!
Eddie helped with hooking me up with new buisness line and helped save me a ton of money was very Thorough on everything and kind as well he helped me not only this time but also another time and fixed the confusion on my bill and new devices I bought Christmas time he really is a good rep. And with A+ service everytime thx eddie
Great experience today at this store. Savannah was awesome! She was so helpful and knowledgeable. Definitely the store to go to when you need help with phone services!!!!
Savannah was a great help! She explained everything very clearly and even helped to change our plan so that we could save more money!
I was in the store on Sat Oct 1, 2016 and must have gotten the same Jeff the post from over a year ago he must still be there! He was rude, dismissive, arrogant! He tries to sell you warrantys you dont want and when you refuse them he gets an attitude! I was about to go to another location but this was closer to my home. So today i called because im not happy with my iphone 7 and spoke with Moses and he was such a better experience!
Awesome place. Staff is right there for you always to help you on the best coarse of action. Whatever your looking for more than likely your walking out with it or if mail within days. Service is phenominal in and out of store here. Responses are all quickly and accuratley handled
Came to get my phone fixed and Savannah hooked me up with a new iPhone and iPad. Her customer service is outstanding . Somebody give this girl a raise
I just had a wonderful experience buying a phone. Lou was incredibly helpful, knowledgeable, and patient. Would recommend any of my friends or family to go to him!!
Poorly trained staff with attitude problems. Ive been in this location maybe 8 times in my 2 years living in the area. They are by far the most annoying staff Ive ever had to deal with. I used to work in retail - even sold phones for Verizon and Sprint. I get the frustrations that come with the job; but these guys act like know-it-alls and time and time again I have to find my solutions elsewhere. And when I do find my answers I tell them how to solve similar issues so they can be of better service to the next customer. The girl who works(ed) there was very helpful but the guys Ive dealt with have added to my frustrations. They make it clear that unless you are buying a phone they do not want to help you. They are detrimental to ATTs brand. Id rather use kiosks in the mall.
Jasmine was great and will definitely be coming back to this store just for her! Helped me out a lot with my phone issue and seeing how I could save money
Matt was awesome! Very kind, patient & explains everything easily. We traded in our iPhones & got new ones.
I was calling to ask to buy note 8 & the woman was very nasty to me on the phone she got mad at me because she was trying to dial out. Then she said o well hangup on me. I have been buying phones from their for 12 years never seen so much disrespect in my life.
Had a great experience at this store. Savannah was friendly and very knowledgeable. If you need phone service thats who you should see.
Cold reception from employee Benito, who looked at me like I was practically invisible and seemed bored and annoyed that I was interrupting his personal time playing on his phone. Went there to transfer data from my old phone to my new one. Although Id carefully opened the new box that AT&T shipped my replacement phone in so that I could reuse the box to return my old phone (per AT&Ts instructions), he ripped open the box to get at my old phone, so now I cant use it to mail my return.Went on a Friday afternoon around 3pm and received an overall very icy reception from all the employees, who, as soon as the only other customer in the store left, immediately began talking and about her and complaining right in front of me, as if I werent even there. Will not return here.
I had a very good experience at this AT& T Store today. The representative, Matt R. was so friendly & helpful with my purchase.Im glad I stopped in this AT&T store at 2737 Street Rd.Bensalem, PA 19020
I lost my phone and they didnt help me suspend my service and then lied convince me I needed a New line to get a phone to split of my parents as the only way. I called up the customer service line the next day and he was horrified to learn they didnt do anything about the lost phone and didnt go through the Many ways to get my old number up and running again.The woman threw out the case packaging while I was filling out forms so now I cant return it.Instead of being without a cell for a few week days, Im going to have to wait over Labor Day for the new one to come in.
I went to the at&t store to inquire about an upgrade. Had one of the most negative retail experiences in my life. Jeff, the salesman, was beyond rude. His attitude was constantly condescending, unhelpful, and dismissive. When I tried to talk to him he just talked over me and cut me off. Ended up just walking out of the store and will be going to another at&t store, or maybe even another carrier. Somebody needs to tell this guy how to deal with customers, he does not belong in a retail setting
Purchased phones during a BOGO deal on June 20, 2018 because I was told the BOGO covers up to $1000. Turns out the BOGO for up to $1000 was only until June 19, 2018 but the rep was still marketing it as if the deal was on through the week. Whether unknowingly or through deceit, ATT and the reps at this store have a way of costing the consumers extra with no acknowledgement of wrongdoing or accepting responsibilities.
Happy customer because they’re open during this pandemic while I really need to go and get my new phone. And Jasmin was really nice!
I am happy with a service provided. I encounted no wait time and the employee was courteous and helpful. I like this place better than the one in Feasterville on Bustleton Pike.
Savannah was the best she was very nice and great with her sales. I would always come back and ask for her!!!!
Came in for an upgrade, ended up getting 3 new phones for a much cheaper price. Fantastic service and all of my questions were answered.
Matt was very helpful. I didnt get the right iPad with more memory but he ordered it for me and it came next day.
Just left this store and had the best experience with savannah, she was very helpful and knew what she was talking about , i been to several stores and i will never go back this my store for life
We had a great experience at this location. Matt was very professional and helped us every step of the way and I would definitely recommend this location and Matt.
I had the UNfortunate experience of visiting this store, just yesterday. There really should be signage somewhere on or around this store, visible from the outside to warn potential customers: Enter at your own risk! or something along those lines to convey a message to the public that if you do decide to enter this store please be aware of the cold reception of the employee(s) you are about to encounter & do not, under any circumstances, use terms of endearment whilst inside! Maybe something like: Hear ye! Hear ye! AT&T Disclaimer to customers of the Bensalem store: Any forms of excitement, gratitude, upbeatness and/or friendliness will not be tolerated at this location especially when Babe Wonder (Jeff) is working and please keep all and any forms of verbal pleasantries at the door. You now have been warned of the zero tolerance policy of the aforementioned offensible behaviors including any positive verbal sentiments and if exhibited whilst in the store be prepared to elicit this response from staff/Jeff/babe: (including but not limited to) rude behavior, no introductions, ZERO (thats nil for my European friends out there) customer service skills, dirty looks, ignoring the obvious, ignoring paper work that customer provides that matches paper work in AT&T employees (tiny) hands, shady conduct and altogether bad, bad, bad business. So before entering the store remember the golden rule when in the presence of AT&Ts finest Bensalem in-store phone technician, numero uno, customer service extraordinaire aka Babe Wonder/Babe in...Electronic Handheld Device...Toyland/Jeff-babe or plain JB: Do not! I repeat…Do not refer to this man as babe! Never ever, ever, ever, ever, ever use the word BABE towards, in reference to and around this man. Even when using the word babe in the context to describe him as: 1.) An inexperienced person with many infantile manners, characteristics & body parts… or to use the word as 2.) An accolade to pay homage to him, as the obvious muse & main source of inspiration for the protagonist in the critically acclaimed childrens cinema classic (everybody remembers that lil pig)... and NOT that of 3.) A friendly/endearing term of address. Aww, Jeff… you thought I was coming at you with #3... You poor thing! If you only knew at the time of our awkward exchange that when I referred to you as babe it was in the context of numbers 1 & 2 (see definitions above). You silly man! Such confusion... Anyway… as I was… No usage of the word babe is allowed! To be clear, in case there is any confusion, I will now clarify for all: Jeff is not my babe. I overstepped my boundary by calling him so the other day while at the store. As his soulless eyes gazed into me as he said, Im not your babe. It was then in that moment that I knew whose babe he actually was… I was in the presence of the one and only babe of Rosemary!!! Aka the spawn of Satan!! Mwhhhahaha… Well Jeff, thanks for the interesting exchange, exceptional service and one of the better laughs I have had in awhile, BABE! Nobody puts babe in a corner…by calling him… babe! If only you really were my babe, Jeff (sigh)… A girl can dream… See you in my dreams babe!Another disclaimer: The AT&T Bensalem store @ 2737 Street Rd has unofficially been renamed to Douchebags R Us with the slogan, A place to find toads with one thing on their minds: social awkwardness. Not the sale or service of phones (name change is indefinite until there is a revamping of the employees).
This store was open during COVID restriction and was super helpful throughout my phone purchase. The staff was super knowledgeable and courteous.
Matt gave me great service. He provided me with all the information I needed to switch from apple to android.
Savanna was AMAZING and a pleasure to work with. She was very helpful and friendly.
Just stopped in and they are open ! Christina helped a whole lot with everything we needed ! Super welcoming, safe and sanitary & nice!
Great staff, very good experience at this store! We got everything done in one visit... thanks Matt!
Worst employees ever,uneducated and zero manners. Besides all this, They literally HAVE NO CLUE OF WHAT THEY ARE DOING.One of them was playing some stupid game all loud while the other tried to press some buttons and repetitively telling me that he cant do it.Had enough and went to the next store and they got it done in 5 minutes.
Really helpful employees that go above and beyond constantly. Have never experienced anything that dissatisfied me. Always leave happy and helped.
Amazing service specially jasmine she was fast quick and easy and let me knew what was going on in the easiest way possible best service ever
Eddie was a huge help. Glad to see they were open for business with great customer service and great deals!
Such a great experience! Matt was very knowledgeable. Would highly recommend this store.
Savannah was fantastic to work with! Made everything so easy! Very knowledgeable!
The staff was very friendly, great service, and the store was clean. No problems with products and love the store.
Edwin was very nice and professional when I went to pay my phone bill very good customer service .Thank you
They are open, Matt was very helpful in assisting me with all my phone issues. Would give 10 stars if I could.
Matt really is great helped us out alot. Really explained your contract to us.
Spent less than 10 minutes bought a new S20 Ultra, no extra questions or annoying offers, fast and easy. Thank you
If you want a staff thatll misquote you, not sure if it was deliberate or just the lack of knowledge, to sell their products and services then this is the right location for you. Even AT&T customer service was dumbfounded by their ignorance.
Edwin was very helpful, answered all of my questions. Has a positive attitude and extremely professional!
Great customer service, Jasmine always helps me immensely!! She is the best
Jasmine was the best store representative! So nice and patient with me!
Great service Jasmine was fantastic really friendly and helpful. I would go see her again.
Marcos was very helpful..In and out.Thank you for getting my issues corrected quickly.
Jeff was very pleasant and walked us through the different tablets and made the purchase a comfortable experience.
Pretty good service but sometimes the workers don’t care but so far they have very good service👌
Savannah was amazing, I come all the way to Bensalem to see her !
Went to buy a phone. Bought one. Easy peasy lemon squeezy The greatest game ever played
They got us taken care of quickly.
Steve was extremely helpful and is a great asset to AT&T.
Bennie was immensely helpful. Great customer service. Thank you.
Fast and courteous service
Great Service, Quick and easy process. I’m very satisfied.
Ben was super super helpful. Took care of all my needs today!
Great place, great people. Have never got a run around here. People here are very knowledgeable.
Excellent care n understanding. Very knowledgeable and friendly.
Came in Matt took us right away, he is at the corporate store on street road.
Great curb side safe pick up ❤️ Thank you so much!
At&t is open in Bensalem . Eddie is amazon and very helpful
Savannah is wonderful, very professional, pleasant, and knowledgeable!
Great service. Thanks you so much. Stay safe
Very helpful to guide you to save money. Friendly group of people.
Matt was amazing !! Store was open! Greeters At the door 👍🏻
Its AT&T, they want your money, and what you to be just happy enough that you wont leave them.
The store is open and the service was great and informative
Great customer service, Jasmine was excellent
AT&T stores are open in Bensalem. Ask forMatt
Very bad customer service watch using salesman Jim lies to you just to get a sale!
These guys are great very helpful and professional
Another great experience thanks to Benito!
Yo these people here are the worst, I’ve been waiting a half hour and there’s no one in the store !
No problems they were very helpfull
Was extremely quick and helpful service.
The ppl that work here are very friendly and helpful!!!
Wonderful service and love the masks.
She was super sweet and helpful
Average at best. Staff isnt the greatest.
Friendly helpful
They are all lazy and no one wants to do anything.
Always great service.
Thanks you Eddie it was a pleasure
Awesome customer service.
Jessica was great to work with
Worst customer service experience ever
Eddie was great!
Thank uuu wonderful
Jasmine is fantastic!!’
Really great service
Ok good place to visit
Benny was awesome.
Eddie was excellent
Just paid a bill
Not very friendly
Jeff is great!!!
Awesome people
Dump
Awesome staff
Great service
Excellent service
Very helpful
Awful service
Great Store
Total reviews rating 4.3
136 Reviews for AT&T Store 2023:
Review №1
2022-07-08Dave was very helpful in every way. He answered every question I had, and was super friendly. He made the whole experience painless. He was very knowledgeable. He made sure we left satisfied. Highly recommend dealing with him for all your device needs 👍
Review №2
2022-01-26Abul gave me outstanding customer service. Always answers my questions quickly and effectively. Upgraded my phone, and continues to be my favorite manager! Hire more like him ….
Review №3
2021-06-04I recently purchased a new phone at this store. I received excellent service from Mikol. The phone I wanted wasn’t in stock but Mikol went the extra mile to call other stores to check and see if they had it in stock. He arranged for the phone to be deliver to the store. When I got the phone he transferred all my info from the old phone to the new one. Mikol was wonderful. He was very patient with me, took the time to answer all my questions and showed me many functions of the new phone. He’s extremely knowledgeable, friendly and accommodating. I will definitely go back to that store for all future phone purchases.
Review №4
2020-07-24Savannah is absolutely wonderful! She made my upgrade experience painless and pleasant! She was helpful and patient when I had issues logging back in with my correct Apple ID. She helped set up my AT&T TV & got me all set up with HBO Max! Thank you so much for taking the time and taking care of me!!!
Review №5
2020-06-07Hi we just had the most wonderful experience with Savannah PattersonI have been to so many phone stores and Apple stores and this has honestly been the most pleasant and efficient experience I have ever had. Savannah was so patient and accommodating and we accomplished multiples tasks. I highly recommend her for any concerns anyone may have. She was polite and knowledgeable in all aspects.
Review №6
2020-10-27I’ve had AT&T wireless for a significantly long time. Literally just cancelled everything. We had dropped my wife’s Verizon account and added her number onto my account. The salesman at the store, Edwin, talked us into AT&T TV and said it would be included w my plan. It wasn’t. They have been billing my bank account monthly. So I try and cancel and they want to charge me and additional $260 cancellation fee. For something I didn’t want in the first place. On top of that, the salesman had added the wrong insurance on my wife’s phone and was billing me for insurance on devices I never had. Shame on me for always instantly paying my bill right away and never looking at it. I had called customer care and told them I should not have to pay this cancellation fee for this service I was signed up for under false I formation and upper management would not help me at all. The customer service rep on the phone was very pleasant and professional and it wasn’t fair to her that this upper management person would not even talk to me directly and kept giving snide responses. A good long-standing customer like myself deserved better. Goodbye AT&T!!!
Review №7
2020-06-13Store manger has the worst customer service ever.I have been with AT&T for 12 years. I have been to several location to buy equipment. The service here is horrible. Almost made me change providers.But At&T has been good to me over the years. I will never ever go back to this location and I suggest that no one else should either.I told the Afro America lady store manager how long I was a At&T customer and it did not mean anything.I bought a phone online from At&T and they sent me the wrong color. They told me I can go change it for the color I want at one of they stores.I was told to get out. I had the police called on me.I was told that she was tired of customers coming in here to change they phones for a different color after they ordered online.I am a Afro American my self so this is not a racial issue. She just have poor customer service and and company that let her work for them have to be just as bad.The hiring starts at the interview and it’s no way she should have got pass.I am a department manger myself and it’s our job to read the people at the interview process.Please do something about her. I can not be the only customer that had this experience.She did it to freely.
Review №8
2020-06-05Savannah was such a huge help! She patiently took the time to go through all of the features on my new phone with me, kindly explained the offers that we’re going on, yet didn’t keep pushing things on me, which I sincerely appreciated. Very great experience!!
Review №9
2020-05-31I came in for newSIM cards on a Sunday. Everyone was friendly and professional. Social distancing, hand hygiene and face masks were all utilized and reinforced. Matt R was my sales rep and he was extremely patient, knowledgeable and friendly. He was such a great help activating my SIMs and making sureI had the best data plan to meet my needs. He also informed me of first responder priority/discounts. I’ve been with AT&T since 2000! And there’s a reason I’ve been a customer for 21 years-always amazing customer service and EXCELLENT cell service no matter where in the WORLD I am! Thanks again for stellar care, especially during a pandemic! Keep up the great work! I hope the Street Road store stays around for a long time because they’re great!!!
Review №10
2020-06-02I had the pleasure of being helped by Edwin! He was extremely helpful with setting up our new prepaid account. We were a bit unprepared and he made this so easy and quick and helped us more than he even needed to. I highly recommend coming to Edwin for all of your needs!! Very friendly and professional as well :)