In-store pick-up
Yes
Auto Parts Outlet in Philadelphia
Categories
Location on the map
Philadelphia, Philadelphia County, Pennsylvania, US
Service options
In-store shopping
Yes
Health and safety
Staff required to disinfect surfaces between visits
Yes
Accessibility
Wheelchair-accessible entrance
No
Planning
Quick visit
Yes
Payments
Debit cards
Yes
Credit cards
Yes
Phone: +1 800-772-5558
Site: https://go-apo.com/
Site: https://go-apo.com/
Opening hours
- Monday:8AM–5PM
- Tuesday:8AM–5PM
- Wednesday:8AM–5PM
- Thursday:8AM–5PM
- Friday:8AM–5PM
- Saturday:9AM–12PM
- Sunday:Closed
Auto Parts Outlet in other cities:
Comments (182)
Customer service was phenomenal.
Very good place 2 shop
Auto Parts outlet sold me the exact right parts at a great price. Their service on the phone was excellent; the representative I spoke to knew what she was talking about and helped me quickly. The customer service on site was great too! They got me my parts and on my way. Their price beat anything else i could find. I would definitely use them again.
This place is a mess! Waite in a hr and a half line to pick up parts that were pre-ordered and paid for! Waited another hr and a half in the actual warehouse with 20 other ppl some who have been waiting three to four hrs just to leave with a refund bc the staff could not find their parts! I ended up leaving with a refund on one of the parts I ordered and the wrong part bc the staff could not identify the actual part I needed! Mind you two of the parts I ordered were right and left front bumper mounts. So essentially I recieved neither mount bc although theyre system said it was in stock it wasnt and the one they sent me on my way with was the wrong part. I didnt bother going back for the refund. I dread going to stand in line for the refund
Said my order would be ready monday. (Today)went it wasnt there. . So I called around 3. Man said it was there and to go about 3:45 . So I go back around 4. And nope not there. Smh
Very long line, was waiting roughly 30-40 minutes. Finally wad our turn and we got our parts, we got to the shop to have our car fixed and turns out they didnt give us the right parts! They were not very organized at all, kinda all over the place.
I went to go get my parts it was a long line because they give good quality parts but they are attending me fast and had good prices for the parts of my vehicle I would recommend this place to anybody.
The worst customer service! My boyfriend called to see if they had a mirror for my car on 5/13/19, he was told it would be in on Thursday 5/16/19 at G and Erie location. I called Thursday morning to see if I could pick it up on my way home from work. I was put on hold for 10 minutes so I called from my work phone and what do you know THEY ANSWERED THE PHONE! I was sitting on hold for NO REASON! So the part was never ordered... The guy on the phone said he would place the order for me and I could pick it up on Friday (5/17/19) well I now been on hold for 5 minutes! Never going to APO again and I do NOT recommend them to anyone!
Very quick and very helpful.
Horrible service, miscommunication within staff, POOR CUSTOMER SERVICE!!! VERY POOR WITH TIME consuming just an over all horrible, redundant, displeased experience for my first time soing business with the company
After being on hold over three minutes, a Lady will just say that answers and say, WHAT LOCATION... I never told her why I was calling and then she disconnected the call... Thats 👎🏿👎🏿👎🏿 service
The crew were nice enough tbh, but as usual they didnt have any of the parts I need. The store is little more than a dingy waiting line, roped off and essentially nondescript
I was on hold for more than 10 min. They asked me for my location and placed me back on hold with out even saying anything for another 5 min. Took my business somewhere else.
Shantashi is wonderful! She knows her stuff and shes very sweet! The outlet is perfect for consumers who want to work on their own vehicles. The prices are great!
Prepare to stand in line... then stand again and wait for the whse. bols to pick your order eventually so ya can finally actually have, ordered a part, have it in your hand, and see how much if any of your day is left to do anything else haha
The young man who gives you the parts was very nasty and rude. I had paid for my part already but when I went to get the parts is where they were the worst
I am completely satisfied with the service theyve provided to meet my needs and concerns for my vehicle. Will and his supervisor was a great help. Will definitely be a returning customer. #RentACenterGirl 😊
THIS PLACE CAN GET YOU ANY CAR PART NEEDED. ALWAYS PRETTY FULL WITH CUSTOMERS BECAUSE THEY ARE MORE THEN EXCELLENT. THIS PLACE IS HELPING ME REHAB MY PROMOTION VAN.
The customer service is amazing they go out of there way too help you find the right party they are very friendly and knowledgeable
Customer service was horrible, like you needed them, after waiting in line for at least a hour. This was just the G St location, I dont know about the SW site.
Yanna is such a great person and has great customer service skills. Works very hard for her customers.
Paid for item that was supposed to be in stock. Just to be told they had to order it. Had to wait a few days for the part. Not sure why they didnt check the back for it first.
The female sales rep was very welcoming . Nice doing business.This is South Philly.
Parts and car things and experienced people who can help. I would definitely recommend this place to my friends and family.
Good prices but terrible customer service.. cashier had a unnecessary attitude.
Great customer service and got my mirror for a great reasonable price.
Ordering the parts no problem picking up the part is real terrible the wait is unbelievable i waited over a hour just for the part then tell me they dont have it
Fair price but expect delays when picking up parts specially when its busy and theyre backed up, other than that its ok.
They got the part or parts you need when you need them! Great price, easy returns, and a awesome team on the phones...
Great customer service, very friendly staff, variety of parts is superb at good price.
No good customer service. You call have to wait around 45 min to get assistance..call back and they hang on you...
Excellent service and they had my part on site no waiting what so ever.
Well more and more people are now knowing about this place so theres more waiting. But other than that its a great place to go for parts for your vehicle.
Long wait and I usually have to return parts because theyre damaged. But you can find what youre looking for.
Worse place to do business associates are ignorant.. under staffed just all around a horrible experience
They very polite and had everything I need it.
Total reviews rating 4.1
182 Reviews for Auto Parts Outlet 2023:
Review №1
2022-06-13Customer pick up service window is disgraceful I sat waiting for an hour for parts THEY CALLED ME and said were ready. When I entered the pick up area I was the only person in the room, 5 people left with there parts b4 me. Then someone comes out and tells me he cant find pieces from my order that THEY CALLED ME AND SAID WAS HERE. WORST BUYING EXPERIENCE OF MY LIFE. I would NEVER nor would I suggest doing business with this company.
Review №2
2022-01-16I like that they search around other outlets for parts if they dont have it but I could barely hear the employee servicing me because her coworker talked over everyone. She waited for her coworker to stop talking just so I could hear what she had to say. Unnecessary behavior. Very unprofessional.
Review №3
2020-11-21I ordered a part over the phone and requested pick up on Saturday 11/21. Went to pick my part up and was told I could NOT purchase my pickup because they were doing inventory today. Why weren’t I told this over the phone when placing my order? My car goes into the shop on Monday. I scheduled this appointment based on my Saturday pick up. Just felt like I should have been told this over the phone. I could have tried to make other arrangements. Better communication would have been nice.
Review №4
2022-04-28Great place with even better prices.
Review №5
2021-11-19Good affordable parts. Employees need some training in customer service but other than that I would’ve rated this place 5 stars.
Review №6
2021-03-09I’ve been looking for a fender for the past month and couldn’t find it anywhere near me. Checked every junk yard in the 40 mile radius. Then I found this hidden gem. I got the fender and the paint made to match the car! The customer service there is amazing! Very helping answering all my questions! I’ll definitely be back for future parts.
Review №7
2021-03-23Got all the body parts I needed for my 98 Camry. It was actually cheaper than going to junkyard. Junkyard wanted $580 for hood, fender,marker light,bumper and two hood hinges. I got everything for $260. They also carry all types of automotive parts. I will definitely come back.
Review №8
2021-04-04Great wholesaler. Saved thousands to fix my car. Observed social distancing guidelines. Only negative, there was only one cashier working and at least 12 customers waiting.
Review №9
2021-01-12Have some brand new part for older cars but they have great prices for new car parts. if you have a newer car they have some parts like fenders and thats all. I crashed my 2018 Kia a couple of months after I got her in2018 and came here and got the body parts I needed for under 100 but the lights and stuff I had to get somewhere else
Review №10
2021-06-08Amazing service, honest and reliable personnel at the service desk and warehouse workers are quick and efficient. Would recommend coming here for any and all parts needed in a rush.