Delivery
Yes
Cartel Used Auto Parts in Philadelphia
Categories
Location on the map
Philadelphia, Philadelphia County, Pennsylvania, US
Service options
In-store pick-up
Yes
In-store shopping
Yes
Same-day delivery
Yes
Health and safety
Mask required
Yes
Staff wear masks
Yes
Accessibility
Wheelchair-accessible entrance
No
Payments
Debit cards
Yes
Phone: +1 215-492-0600
Site: http://cartelautoparts.com/
Site: http://cartelautoparts.com/
Opening hours
- Monday:8:30AM–5PM
- Tuesday:8:30AM–5PM
- Wednesday:8:30AM–5PM
- Thursday:8:30AM–5PM
- Friday:8:30AM–5PM
- Saturday:8:30AM–3:30PM
- Sunday:8:30AM–3:30PM
Comments (199)
Had me drive back and forth to both shops for nothing, after I already paid for the part on the phone. Then I came back in to get the part and no one acknowledged that I was standing there.
Came in for a mirror for my beemer they got right on it for a reasonable price. Come check them out
Yes they may have your parts but the customer service is poor and rude and disrespectful I waiting my van for an hour no one came to van to get me and then told staff that I was not there and then when I went in to find out what was happening the Lady at the front desk was rude and I feel if I was White I would have been treated better. They have no regard to black and brown people they service I can take money somewhere else
I recently purchased a motor from them on Monday, for 1100 dollars! Was told that it would be pulled Tuesday/Wednesday. No call by Thursday of the same week an desired day of pick up from a whole state away, I was told waiting for the yard guy will get a call back. After 3.5 hrs and three calls later I’m told the motor was no good. However they were very respectful and effortlessly sending the money back into the account I just wish I was notified sooner. They stood by not allowing pick up from a second party due to payment an theft concerns which made me happy and willing to do continuous business due to Shops location of installation. The ball was dropped and I was left very dissatisfied I truly hope for future buyers this problem is rectified.
By far the worst company Ive ever dealt with they dont get back to you they dont put parts on time they lie to you and that specifically to JT talks back curses you out and acts all tough and gangster over the phone please try to avoid this company and dont get or order any parts from this compa.
Do not go here to spend your money! Rude Caucasian lady with no manners works the desk and appears to be upset that she does. There were three people just standing there. Hello I need some assistance!! I will NEVER spend my money here. If you do I hope your experience is better. There are at least 20 more junk yards in the area with more pleasant people. Do yourself a favor and spend your money where it is appreciated. Good luck!
Great people the got it everything you can ask for thats for sure
Biggest waste of timeI called before I came he said they had the part I need. Once I got there they said I had to wait for somebody to take me back to where the car was, I waited one hour for someone to tell me I had to go through the other entrance. They then told me on the other entrance that I had to go back to the other side. Pretty much an hour and a half of back-and-forth and they didn’t even have the part. You’d be better off just ordering the used part off at eBay then to deal with these people .
Poor customer service. The staff was rude. The part I ordered was not ready for several days. Beware of the sign that states no refunds or arguments. SMH
BUYER BEWARE! PLEASE READ. First off, I don’t leave bad reviews; so please understand the extent to how much it matters that you read this. Just know that the good reviews on this site are bogus. They give a small discount to anyone who leaves a 5-star review and shows them at the counter. ONLY THE 1-STAR REVIEWS ARE LIKELY REAL.I drove 3 hours from NYC, verifying multiple times before taking off work and paying the $60 in tolls and $20 in gas for the 6 hour round trip to find that the items I had come for did not exist.The employees had no remorse, not even willing to look at me when I came in to complain, and I was told separately by another worker that over HALF of the people that come in have the same experience, some of these coming from all over the US (I was told some as far as Ohio and Florida). I should’ve known something was wrong when I called and heard the employee who answered screaming and cussing at a customer in their lobby, probably over the same thing that happened to me.After, the owner gave me a sticky note and told me to go to another shop where they would have my car part. Another lie. The shop wasn’t open, and there was no part.This place is the stuff of nightmares, and after frantically going from shop to shop around all the other part stores in the area, they all knew them by name.They should be closed and sued for damages for all the money, time, and fraudulent advertising they conduct. Me? I’m out $80 and disappointed that a place like this exists.
This Place is a scam.. They are liars. They will take your money and then feed you lies about when your parts will be ready.. And then 3 weeks later tell you that the part is unavailable. DO NOT PAY THEM UNTIL YOU GET YOUR PART. They will not issue you a full refund and tell you some stories about how these charges are transaction fees that they wont refund.
So they have a sit in your car waiting till someone takes you back to look at parts you are interested in is well worth the wait!
My first time at Cartel was today. The Employees are knowledgeable, work at a fast pace and very helpful. If they dont have the part you need, they will let you know who does at the best price. I highly recommend that you try them, you will not be disappointed. Staci delivered awesome service.
I drove 90 minutes to get a part that didnt exist. I had to wait 1 hour to get bad service. Of the 5 parts I ordered, 1 was missing and one was wrong item. Luckily I put it on credit card and was protected from being ripped off. Avoid them if possible.
Nice place well organized escort to see your needed parts and kind of descent prices
The worst service ever, bad customer service, no ethical at all.
I had a great experience at Cartel Auto parts they have a great costumer service. Had a wonderful costume experience with Scottie
They had the Jeep I was looking for and walked me to the car to get all the parts I needed. Fast and Great costumer service I’ve got on a yard.
Always have what I need they are great people thank you Stacy who works in the office she’s great and Freddy the owner is a wonderful person
I wish I could give zero stars! This was the worst customer service I have ever experienced. Stacy is rude, sarcastic, aggressive and ignorant! She must really be a miserable person because no way someone who was happy with themselves would speak to customers the way she does. READ ALL THE REVIEWS, do not be fooled by the overall star rating. There are so many people who wrote that they had the same experience. First, they sent the wrong transmission to my mechanic. Then to top it off, Stacy was nasty about HER MISTAKE. Buyer beware. Not worth the aggravation.
They are awesome!!!!! My father uses them all the time and he recommended them to me. I surely was satisfied!! Lamont was my sales person. He was very nice and took care of me. Stacy was also great!!
My nephew was looking for a part for his truck, they didnt have a later model part and that was ok nothing bad to say. Its all good!
I called before coming , asked if they had a silver Scion tC door for sale and they said yeah. Drove 45 minutes there to pick it up and when I got there they said wait out front we will bring it out. After an hour of waiting, they told me they junked the car and don’t have it anymore. This place is awful and the employees are ignorant
Always make you wait a long time. Been there 3-4 times and I always call before I go, they assure me that the part is there and in great shape, when I get there the part is damage, different color, always something and i have to sit there for at least 30 mins. The lady inside super rude. They dont care about people’s business. Never again with these clowns
I own a mobile mechanic business. Sometimes my customers would like to explore the idea of procuring used parts. I have tried to go to Cartels on several occasions. I have had many bad experiences from one of there employees trying to fight me to the dirty little girl in the fron carrying on about how they don’t sell hoses and small accessories. However the do if you are buying a larger Item like a radiator. The truth is that they like to insult there customers especially the Girl upfront. They like to insult there customers and make fun and pick fights more then they like to help there customers. The only reason why I even went back is because of one employee named Jose. Even the manager is a joke. Please if you are the owner and you see this. Please I promise you from one business owner to the next you should fire the lot of them. If you don’t I can see you going out of business in the not so distant future. There are just too many choices out there and with social media today the way it is. These people have no respect for anyone not even themselves just look at how they dress for work.
I needed a rim for my sons car, and was able to check Cartels inventory on-line before I made the trip from West Chester. I also called and confirmed they had the right wheel with Joe C. When I got there, they were busy despite the rain, but still I was able to get my order in with Joe after a reasonable time. Pete then drove me through the lot looking for a Ford Focus with the right style and size rim. One was found and Pete then called for a huge forklift to pick the car up to remove the wheel and tire. All told the visit was about 40 minutes, but for $81 including tax, I got a perfect wheel AND a good tire, since that was needed also. I easily saved over $150 if I had gone to a retailer. It was a neat experience and the Cartel staff were very helpful. No complaints here!
Not a great experience. They have two locations( one where you pull your own part and the second where you get the part already pulled out). My experience at their location where you get the part already pulled was not so great. Stacy the lady was kind of rude with most of the customers and made everyone filling uncomfortable. There is a heavy smell of cigaret in the office, so if you are a nonsmoker be aware. Kids under 18 are not allowed.
I would not even put one star for this junk yard!!!! the worst service you can ever get!!! ordered parts from them not a first time, every time they give you hard time. They will send you bad part then the will tell you either you can not get your money back, or they dont want to pick it up! they will promise you one thing and they will just lie to you! Please never order any parts from them, they not good people to work with!!!! because you will stuck with this bad part for forever, waste your time and money!!!!! especially lady that works there she is so rude, that i never heard anyone more rude then her, and their boss is the same way, not trying to keep customers happy!!!!
I called prior to going to see if they had my part in stock. Only to get there and it wasnt 😡😡. The girl who answers the phone is rude as she will hang up on you! While there I observed other customers upset because they were given misinformation as well. One man said I can buy it brand new for cheaper than that!. The only good thing I have to say is the guys who work in the yard are patient and knowledgeable. He was apologetic and really tried to find my part. The wait wasnt bad for going out to look for the part.
Called over phone had my part and pulled. Spoke with Rj over phone and he was just as polite on phone as in person. I appreciate their service and professionalism. Even person working on a car outside offered to help once we walk toward trailer.
This place is prejudice. They don’t honor all races.
Good place to get part from just sign in and walk in free
THEYRE OPEN SUNDAYS!!!!! Very convenient hours, 7 days a week. The men who assisted me with purchasing and pulling my parts were very friendly, speedy, and extremely helpful. The prices were great for the items I needed. The pull yard was well put together also. Cars were organized and accessible from all angles. I will be back the next time I need any parts for my car. I HIGHLY RECOMMEND this yard to anyone who needs parts and youre close to Philly.
I called for a replacement radio that I saw they had listed on a 3rd party site. The guy tells me they have it, but wont mess with getting out a radio because Theyre nothin but a pain in the neck.Seriously?Why advertise it in the first place then?
So rude. I called to know if they have a part for my lexus that i saw they do online. The guy hang up rudely and when called again he said no and hang up
Let me start by saying... Staci has got it going on! From the second she answered my call she found the part I was looking for and has someone get it for me in a matter of minutes. She’s one of the nicest people I’ve had the pleasure of speaking with especially at a junk yard where they basically hang up on you after they say “hello”. She reminds me of wonder women, natural leader. I will now be strictly using Cartel for my Auto needs.
Always are polite and are helpful if they have the part and if not they will recommend a suggestion for someone who may have it
Before buying anything here please check eBay motors. Most of the parts here are overpriced sometimes twice.Besides prices, excellent service!
They are the great people and they do help a lotScott’s the nicest guy ever, helped me out with a lot. In and out! Great customer service. Go see my man Scottie !
Liars! Said they had a part to my car. Was very specific what it needed and make and model of vehicle. Waited 3 hrs they gave me the part of another vehicle which didnt fit mine. Said they had it from another car, waited another hour, didnt have it. They are extremely slow and liars- not a good combination!
Business is very rude. Purchased a part for my car that they assured me would fit and it does not fit. Went through a whole day of hassle with them and they would not let me return it. Lady on the phone was extremely rude and sarcastic. Very shady business to purchase from. A bunch of sloppy people. Very dissappointed
I wish you all stop lying talking about how great these people are, yall must work for them. The customer service is trash over the phone, this one guy answered the phone rude and hung up on me because I wanted to reassure that they had the part I needed. If you hate your job then QUIT! Dont be rude to the people thats helping your business stay afloat.
Very good experience always and the staff is always smiling and service is great, they take the time to ensure you are ok before you leave.
Excellent customer service!The young buck on 1 sct my man thx Im back on the road again.Fishtown Timmy A.All walk up customers BE PATIENT!Yard man to you the best pal!
R. J very polite on phone and in person. Lady on desk... would help to realize callers and in person customers are not the same. I read all their signs regarding tires and rims.Thank You
Great customer service, friendly staff. Works quickly and reasonable prices. Whatever parts you need Im positive they will have it.
Called to confirm they had the part and it was in good condition as pictured on CL. Drove an hour to get there, waited 45 minutes to be taken to the car (one runner, 3 people ahead of me), to find out was torn apart trash. BEWARE!
I called about a part they stated they had. Went to get it and they never find it.THE MAJOR PROBLEM: I waited and waited, was sent outside this winter to find it. They were then supposed to look it up and I kept having to wait between customers. Probably 45-hour later before they look the part up for me and send me away.THEN OTHER PEOPLES PROBLEM:Theres 2 guys there who both were complaining that they were giving them wrong prices or wrong parts.-One guy got half of what he paid for then wasnt able to get all his money back and already had half the part, so he was stuck. Meanwhile the sales clerk is saying sly comments about the guy being upset.-The other guy was getting higher price estimates on parts he requested and given the runaround about what he needed.I just say and listened to see if I wanted to continue business with them. Nope.They said they were family owned... hmm.
I wasnt going to write A review but after seeing how other people had the same experience as I did then Im here to write mine. I called in to ask for 5th Gen. Camaro parts and the lady said no and hung up on me. Like dayam not even a goodbye or Im sorry we dont have the part? Or hell even have a good day? And that was with a simple thing. I cant imagine with something more serious.
Great customer service, I purchased two parts for my vechile no issues. They try to help to assure you dont purchase the wrong item.Also, they give you a time frame to pick up and stay true to it.
I called them and asked if they have whole wheel for my vehicle, they said yes and when I got the location (30 mins ride) I came to the store they said no they don’t have. 😑😑
Nice and friendly staff, they went above and beyond to help me get the right part for my car!
Your income would be greatly increased if your customer service over the phone was decent. Sadly it is not. No one wants to drive over there to waste time if the part they are looking for isn’t there. Went somewhere else that answered over the phone and saved time.
They wont tell you color or info on the cars they have. So you have to wait in line outside for someone to drive you back to look. No info is given to you just wait. Turns out they have one person to take you out to the field of cars. Not a good way to run a business. You waste your time waiting when you could find your parts somewhere else.
It took over a month before they told me they didnt have my part after telling me it would be available after 5 business days. Eventually I got tired of waiting and demanded a refund which over another month to get to me! Mind you this is with me going back and forth with them about where my part was and then where my money was and lots of lies. Major waste of time and money
Worst junk yard I ever visited!Save yourself some time and go to more reputable place! Called in for parts, I was told they had it and will be removed from the car next day and I can pick it up tomorrow, I called them to make sure and they stated they need more time, so I came on third day and they said that they never had that car that I needed the parts of. So he sent me right across the street saying his neighbors got it, the answer was no we dont have it and the guy named Joe always sends his customers to us whenever he messes up.Avoid this place and the salesman Joe!
Always great service always got the parts and great prices
Called and they didnt even finish the conversation, just said no good and hung up the phone, very rude, will not call again, customer service is terrible
Cartel had the parts I need service was great and fast. The worker who helped me had great knowledge on cars and gave me advice to fix my car and it worked! Staci was AMAZING
Customer service is terrible. The management/ ownership dont know the first thing about really taking care of customers. They have no balance with there labor, the front staff should be crossed trained to help pull parts instead they would rather have customers wait an hour just to go see if the part is available. Today they had only 4 guys to pull parts and there were at least 10 other workers in/ out of the office area some doing nothing. The owner/ manager was eating while I and 6-10 other customers waited for help. After 30 mins of waiting just to get help I asked the owner how much longer it would be he replied what do you want me to do. I will never visit the location again!!! Unfortunately that wont cause them to change there customer service procedures, because they are a business of necessity. With some customer service changes they could really grow this business to even higher revenue.
I Love Cartel prompt and reasonable Service .the people are very friendly. And Lamar ,is great with making sure you feel satisfied. With the Company Service. Thank You Cartel Use Auto repairs.
Great customer service! Nice people. They are very good to customers. Their price was great too
I called in advance and asked if they had a specific part for my car. They said yes over the phone. When i got there i waited over a hour just for them to tell me they dont sell the piece. Horrible customer service. And highly rude also.
EXTREMELY helpful. Was looking everywhere for a rear Caliper bracket for a 2010 KIA Forte Koup(evidently a rare car in the junkyards).soI called Cartel and Linda picked up and assured me they had the part available when I get there Raul drove me to the vehicle and even pulled the part for me. Great selection of vehicles and great customer service definitely a place to check out.
My boyfriend spent 700 on a transmission first they delivered the wrong transmission to the shop then they came and got the transmission and didnt bring the one he payed for my mechanic and boyfriend called the number to see what was the problem the woman who answered the phone is very nasty and rude she hung up the phone because sge was mad that my mechanic just called her too. Very unprofessional we went to the one in CMD ... Never again
Great place, I drove really far for a headlight and they helped my find it and gave it to me at a deep discount. Thank you again for your service. Staci was very helpful.
Poor service..don’t waste ur time
Joe C. as always reliable, well informed. I Know almost all the other yard guys personally. But I come straight to Cartel. And thanks to Joe Im never disappointed 😁. Joe also takes great care of my daughter, that he doesnt know is related to me
I called and Inquired if I could pay for a driver side mirror for a Camry ($75). Was trying to reduce wait time because my husband had to be st work this afternoon. STACY said “we do not take payments over the phone”! She said “hold on, and left me on hold for 20 minutes”! Not only was she rude, she was very unprofessional and provided me wrong information. She could use training on phone etiquette as well as the company policies!
Cartel auto always has the part you need and at a great price. Folks that work there are top notch and always give you the best service. Staci is the one to ask for. She’s fast and efficient
Wasted a day here waiting for broken parts. Two days ago, I got the front strut assembly for my vehicle and the struts were bad. I figured I was taking my chances anyway but the springs were good. Today I went back for the rear springs. I was told I need to buy the spring and the strut even though they are seperate in the rear.I waited in the lobby for three hours! The guys who pull the parts kept telling the staff up front that they were pulled and just waiting to be driven up. Then they broke for lunch and still did not bring them up. Later they said my parts were next to be pulled. I was furious but they assured me they would be right out again. Eventually they brought out bad struts and no springs. The staff up front called back to get the springs. Another half hour later they brought up the springs and they were broken!I got my money back but not my three and a half hours. I asked about getting them from another vehicle and I was told they will probably be in the same condition and sent me away. Any other yard would have had it out quicker or offered me a set for free just for the hastle, instead I was turned away after wasting all that time. One employee told me this stuff happens all the time. Cartel needs to get their stuff together.
Was not a good experience i live in new jersey i called 1 hour before going there to see if they had the parts i needed they said yes i get there and after i waited for 20 minutes till someone took me there they say they didnt have the parts for my car.. they totally made me drive there for no reason waste of gas money and time cause i could of went somewhere else...
The parts cost the most they give you the wrong parts even after you tell them what you want you have to wait extremely long if you have to go here make sure it’s your last option & you have nothing to do that day
Cartel used AutopartsMain yard is terribleThey sell you anything and If you don’t check it and is bad like 75% of timeThey will not give your money backBeware of what you’re buying
My mind was blowing up every where to find back light for my 2011 sonata, but my cousin called Cartel Cuz his favourite place and simply we found my part. Great people, great service and affordable price. Thanks CARTEL AUTO PARTS
Great people to do business with, they gave my son a balloon. Ill never forget his smile, how lovely. Fantastic and affordable way to buy auto parts.
They had what I was looking for at a great price. Customer service was friendly and professional. I will continue to go here for my parts from now on.
Joe who runs this place stated he had my part for the car, not just 1 but 4 of them. Drove 1 hour and a half each way and He did not have it.I had to go online to order it myself. I will NOT be back at this place nor do I recommend this place at all!!! Trust me... go somewhere else!
They have mostly everything you need for car as far as parts are concerned
They didn’t even have what they said they have. A complete waste of time and gas. And the desk jockey didn’t even care. I waited for almost an hour just to ride through a yard of complete trash.
Very organized and precise!!!! Coming here for a while and they always have what I need!
They are extremely helpful and gave me great prices! They really hooked me up and the employees were so nice and accommodating! A+
Affordable used car parts with excellent customer service. Opens 7 days a week - from Monday to Sunday. Highly recommend A++++
They were polite and knowledgeable of the part I needed. Also the price of the parts are very low and the service was fast.
I called this morning!! RJ answered the phone told me they had what I needed I came right down everyone was nice and friendly!!! I Will definitely call them when I need another part!!
I called this place up and some dude (with a deep voice) got me on hold for 5 min just to hang up on me . Horrible service never bother to call back and apologise for poor Customer service smh. They dont deserved 1 star honestly..
Very disrespectful toward customersLongest wait time I ve ever experience for being in car business for over 12 years
Terrible maintenance of tow trucks! Just had my car damaged by a tow driver flying down 76 with a bed full of debris on 7/21/20 @ around 10:45am( flatbed was filled with dirt and rocks). Please check driver records and have this driver reprimanded immediately. If a motorcycle was behind this truck, somebody could have been seriously injured. Will have to file for a insurance windshield repair
Horrible! I call asking for a part and the lady at the office answered so rude and hung up😑. she said that they have the part I needed but, when I got there after driving 3 hours she told me I dont have it and turn her back on. She must be very miserable she treat people really bad. Never going back again.
Went into cartel auto parts for a new headlight for my cobolt, everyone was extremely helpful, service was outstanding, price was cheap and I even had it installed! Will deffiently be going back!
Nothing but making me run in circles, not only the 1st time it’s now the 6th time In a row. Trash customer service. Wouldn’t recommend these people.
Super nice staff. Huge selection.
The service was excellent, they helped me get what I needed in a hurry. I recommend them over the others on the strip!
Very fast service, and reasonable rates, Lamont was very helpful, he even helped me get a discount. Great service! Ill definitely be back.
GREAT SERVICE, NICE & AWESOME FRONT COUNTER SERVICE. THEY WERE THE ONLY PLACE TO HAVE THE PARTS I NEEDED FOR A 2005 DODGE DAKOTA. I WILL BE COMING BACK HERE FOR ANY & ALL USED AUTO PARTS
My brother and I were looking for GMC envoy headlight assembly and the guy told us it was $100.00 each. Besides that we had to wait for at least 20 minutes. So disappointed from this place. (Brand new headlight assembly Is around 70dollars.
Great customer service. Very knowledgeable. Fair prices.
They helped out with my 2000 Mercedes Benz e320 when the radiator went my 2001 bmw when the O2 sensor went bad and my Chevy hhr 06..and now my sister 06 Avalon... #THEGOATS
My first visit was today, Great customer service nice people. Low prices & quality parts nbs💯
Very unprofessional answered the phone and said “yo”Not how you doing and then hung up on me I would not recommend this play to no one.!!!!!!!
Saw an add on craiglist for car parts my boyfriend was looking for. The dealership wanted so much money!! Cartel got it for me dirt cheap!! Very happy with my experience
John Moot is the man the has the right prices and Very professional, John keep up the good work Mr Brakes
Worst Service Ever!!! I just call to ask for a piece and I dint finish and he literally say NOOOO
I called to ask a general question about a car part and I couldn’t even get my question out entirely before the guy who answered the phone said NO and hung up. Very rude and unprofessional.
The best people working here. So helpful when I needed a battery for my car. Even installed it immediately.
Straight & to the point, honest & very knowledgeable. They treat you with the respect you treat them with
Friendly and knowledgeable staff. Third time here. Always have what I need. Highly recommended.
Wow what friendly experience, better then home lol. Very quick and easy in & out ....ill always come here to cartel for my car needsDb40129 2000 mustang gt owner
I got an part 2 weeks ago and I went there today again I forgot the part was in paper water glass under the glove because its a haed light shoud not touch anywhere when I was leaving he find that part I showed him receipt but he kept my part that I paid for it and 2 weeks ago they gave me receipt but that old guy never gave me receipt I will never go back there again .
😀Scott he really great and Peat was a big help 👏lol they get all my money 💰 I’m forever messing up my poor lil journey🚙 and they get the JOB DONE ✅#CARTEL
Sometimes you find cheap parts it depends on how the owner its feeling that day. One day he gives you a good price and the next day he gives you a higher price on the same item.
Horrible, its all an act they make people write good reviews for a discount do not shop here i warned you.. waste your money if you want
Professional Customer Service.....Mr. Joe C was very nice and informative, the driver who took me to find the parts was also nice...Overall, I had a very positive experience...
My experience at cartel used auto was like a well oiled machine and the customer service was sincere and helpful
Very organized! Great parts ! Great warranty! Been in business a long time so trustworthy!
Great place! Best service and prices around. Hundreds of cars. Late model, hard to find parts are their specialty!!
Great place! Fast service. Stacy was a pleasure to deal with. Will be back againThanks again guys. My car is back on the road.
Joe c is the best he is very helpful and funny. He went above and beyond to help me with what I needed . And he also answered the every phone call before I came in the parts center.
The workers are fast and pulse my friend works there and he always say good thlngs about the place my friend name is Albert he told me about your place and told me to come down so I did..
Been here twice for tires. Was lucky on both occasions. Well stocked and well orginized. Yard help was very friendly.
Awesome great place fast and easy to communicate with have huge selection of every part will do business again
Great environment, cheap prices, and fast customer service. BEST JUNK YARD AROUND.Joe C is the guy you need for the best service
Horribly customer service! Asked about the parts. They said that have. When I coming, they doesnt have it. Spoke about the one price on phone., gave me another (higher) . Sells men very not freandly.
Great service and family like people...if they dont have ur part they will point to where u can get it... And will work with you on price..
They have great customer service and great prices. Finding the part for my 03 Elantra was fast and easy.
Great place that ALWAYS has what you need. People are excellent. Not enough stars for rating this place. Your one stop shop
Stacy Is The Best!!! Cartel Is A Good Car Shop & Professional They Get The Job Done Me & My Spouse Are Pleased 😁 ........You Know Who It Is😂👍
Friendly helpful service. They were able to get me in and out quickly.
Lamont earned u the 5 stars!!!!!!👍 . He was helpful and very curtious on the phone.. told me to call when I 5 min out to help me navigate the maze of yards in that section of p.A.
This Place is , I would say, in the top 5 of obtaining used AUTO PARTS. & if they happen not to have what you need, theyll refer you somewhere close by that may have it. I recommend CARTEL as your first stop.
Awesome customers service great positive vibes and very reasonable prices.. I rate 5 stars.
Very helpful and courteous. Didnt take very long at all. Will come here for all used auto parts I need
Had the right part for a great price at a reasonable time!!soon as I needed it
Linda and staff are very helpful and knowledgeable. Never a dull moment they make you feel comfortable and appreciated.
Very professional very quick and fast service
This yard has newer model cars and trucks..a MUST go to if u cant find what ur looking for.btw they pull parts for you at NO COST!!!!!!.A+++++
They just transfer you back-and-forth and dont even help you leave you on hold never call anywheres near close to closing time terrible customer service.
This is my first time at there parts store and they seem to have everything that you can use for any car. They are very organized and very quick to serve there customers
Great place, Customer service was fast and hope to show up again 😊
Extremely rude customer service, I will update this review, I need a part for a car and that is all the business they might get from me. Terrible family business, if you ask me. Unprofessional.
Great place handles may order well thanks Staci for ur professionalism would recommend to all
Got the parts I needed for a good price
Very pleasant, Joe c, Stacey very pleasant and cheerful. Great prices. Fast response and many parts. Highly recommended!!!
They always take care of me! Love their customer service !!
Amazing Customer Service anytime I come inAlways polite even over the phone
Trash of the service ,We want to buy stuff and the workers do not help. Go to the dealer probably is little expensive but have guarantee!!
A bit disorganized, I waited 1 hour and 30 minutes. On the upside they had the parts I was looking for
My battery was totally done for and I was having a difficult time finding it, especially at a good price. I found my car battery here for 1/3 of the price!
Quick and easy lookup for part
Always love to come here they always have my parts
Great service Took me to the park got it all good job guys
Great place to get good parts for a good price. Been using em for years.
Great service fair price nice people! Lots of repeat customers and RJ is the man!
Awesome service. And great used car and truck parts for reasonable prices.
Gave me the wrong alternator, then gave me a problem refunding the money, which they ended up giving me anyway. The receipt says 30 return policy, then the sign inside says no exchanges or returns. Which is it???
Went to this place for the first time and Joe and Lamont were very friendly and helpful to me!!
Customer service is nice. And they have nice prices for the parts that you need
This place is the worst, 3 times I been there calling ahead of time to make sure they have the part I needed and after waiting a long time to search for the part only to find out they dont even have it.
The only place to get reliable used parts!!! Always fast and friendly service and they know what theyre doing!!!!
Great customer service, great prices, and lets not forget they have warranty
Great experience. They had my transmission and it was affordable. Will definitely be coming back!
Great prices, fast service, helpful people. Staci was easy to deal with.
I spent about 45 minutes here. Was told they had BOTH tail lights in stock that I needed. After waiting turns out they only had ONE of the tail lights
They very nice and good prices be awesome. Never have you waiting long
Great place has what you need quick service in and out highly recommended
My number one location to get Car Parts. The whole staff knows me by first name. They really take care of you
Great establishment!!!! Workers help out a lot very polite and knowledgeable.
Lamont was very helpful, helped me take parts to my car also....great worker
The best! Car parts heaven. So worth my 45 minute drive.. highly recommended
Called for an item and the lady, I mean girl was ignorant... If Im willing to buy, treat people with respect...
Cartel auto parts OMG THIS IS THE BEST AND EASY FINDING PARTS VERY HELPFUL WORKERS SPECIALLY MR. JOE N and JOE C VERY PROFESSIONAL EMPLOYEE GUYS GREAT TO HAVE BUSINESS WITH YOU CARTEL AUTO PARTS IS THE BEST!!!!!💪💪💪💪💪💪💪💪💪
Great place for your used parts & reliable
They sell you engines and trans that’s don’t even work as they say they do. Buyer beware. You’ll have to pay to come out of pocket multiple times if they sell you junk.
Joe C., Lynda and Omar gave superb customer service! Super fast! Highly recommended!
Good service!!parts people were very friendly.i would go back again
Great salvage yard. They pull it quick. Fair prices. Moots awesome.
Great customer service
Good service 👍 always has whatever u may need
My visit was not gud @ all, they keep me wait for almost 2 hours,was overlooked, dueling c other customers, that was not before me,needs improvement
Great yard, great prices. Staci was very helpful, Louie was a great part puller
Great place. Fast service. Everyone is so helpful.
I spoke to joe c. And the guy was amazing, he went above and beyound to help me on the phone and in store, thank you very much joe c
Good service an good parts for your money thanks a lot cartel auto parts
Staci was great. Thanks for the transmission. Best yard around.
Worst customer service ever. Zero work ethics
Great services, fast and professional staff.Highly recommended.
Incredible service, incredible people! Had everything I needed and were very quick and efficient.
Great service! Thank you.
Kind of a lil wait but employees are nice the prices are affordable and they work with you good place
Total reviews rating 4.1
199 Reviews for Cartel Used Auto Parts 2023:
Review №1
2022-08-18Great people great service reasonable prices good cars huge selection one of the best car parts yard passyunk !!
Review №2
2022-08-09Great employees and lots of cars. Employee Moot took care of me and was friendly and professional. They had the part I needed and pulled it for me. I recommend this place to anyone. Thanks Cartel, you helped make my trade in worth double!!
Review №3
2022-03-03Customer service was good before I got there. Once I arrived I waited an hour longest junk yard experience of my life Literally wasted so much time out of my day. Came back to edit with a lesser star because it went down hill with absolutely no parts after I made the review
Review №4
2022-04-30I thought they have a very strict system, like you just stepped foot in another country. The laws of the land are very definitive and policed per se. I thought them having a system made it simpler because you figured out what to do to get the part you want.It took a long time in waiting in the parking lot for my chance to survey the grounds with the company beater that the driver goes into some kind of bi-polar rage to get around the yard quickly to cars that are applicable. The dude is brilliant to remember all this, should put him on jeopardy.And the people inside that call the shots, the government of Cartel are super cool. They are all very unique in personality and they seem to have fun and get there work done.Id go back. I think the prices are fair. In my case I was looking for a taillight that showed available on the parts database, but when I got there it was for a different year. It was hours of waiting and running around like Fred Flintstone in what looked like a war zone but it was an experience.I thought they could really charge for these nutty crazy junkyard rides because thats what it felt like to me. A complete waste of time in my case, but it was an experience.
Review №5
2022-03-10Customer services wasnt bad but the prices is oxymoron and ridiculous. Ive called last week to see if they had an eninge 93,000 mileage and told me $1300. I called today March 10, 2022 to (a week later) double check if they still got the same engine. I asked for the price (to make sure) and the guy on the phone said $1700. Wow. $400 more than what previously told. Its sad, because you guys love ripping people off, especially during Covid-19. Im surprised you guys still in business in 2022...
Review №6
2022-03-24Wow. What a joke! How are these parts places even exist?! They advertise the part on car-parts.com website. You call them, tell the guy what you need and they put you on hold forever. Call next day, they ask what you need - a mirror assembly, they put you on hold. Call back the following week and they put you on hold saying they dont have the part. As soon as you hear that you looking for a mirror, they know they not making much money with it and either put you on hold or say parts not available. Its still listed online for sale. Come on man!!! You dont want to work? Or you get more commission to sell more expensive parts?
Review №7
2022-04-09I went there and the services was good and they will do everything in them to make sure you is satisfied customer services is good and they very respectful
Review №8
2022-04-25The people here are nice it didnt take that long when i got my service done to my car i would always come again
Review №9
2022-06-28Worst people youll probly ever meet working there. They say anything just to get you to come down there then waste a bunch of ya time
Review №10
2018-04-13Nice and pleasant experience. The Cartels database is excellent! So, whatever parts or any pre-owned cars youre looking for, the answer (availability) is informed to you is pretty quick. No wonder they have so many customers. One last thing, not only their service is fast, but they are also transparant.My thanks to Jim K., the Manager