Delivery
Yes
Chapman Ford Sales, Inc. in Philadelphia
Categories
Location on the map
Philadelphia, Philadelphia County, Pennsylvania, US
Service options
In-store shopping
Yes
Accessibility
Wheelchair-accessible entrance
Yes
Offerings
Car hire
Yes
Oil change
Yes
Repair services
Yes
Payments
Debit cards
Yes
Phone: +1 215-698-7000
Site: https://www.chapmanfordsales.com/
Site: https://www.chapmanfordsales.com/
Opening hours
- Monday:9AM–8PM
- Tuesday:9AM–8PM
- Wednesday:9AM–8PM
- Thursday:9AM–8PM
- Friday:9AM–8PM
- Saturday:9AM–5PM
- Sunday:Closed
Comments (199)
Ordered and purchased the new 2022 Ford Maverick Hybrid from Chapman. We searched several Ford dealers across the country, they offered the best price. In addition, they offered price protection since the production was delayed several months (not Chapman’s fault). We were also able to have it courtesy shipped to Crossroads Ford in Apex, NC for pick up. Chapman FedEx’ed all of the necessary paperwork to our home for signature. That was an easy process. We dealt with Ed and Melissa. They were very responsive to calls and texts. This is the first time we purchased from an out of state dealership. I was not sure how that was going to work, but it was fine. The key is to find a local dealership that will accept a courtesy shipment. Overall, I would use Chapman again if the pricing is good.
Recently bought a Ford Maverick I ordered with Ed Simpson at Chapman in August 2021 that just arrived the end of December 2021. Simply put, best car buying experience ever I had! The price was exactly what was agreed to in August, which was below MSRP, everything was done extremely efficient with no extra sales pitches or gimmicks and I was in and out within less than an hour with the majority of the time spent checking over the truck! Ed, Mellisa, Henry and James are a great team and we’re wonderful to work with throughout the whole buying experience! Very down to earth group and you won’t be disappointed with Chapman in Philly if you go to them! Also, the truck is amazing as well but that was a given to me, the buying experience was just icing on the cake! Thanks again Chapman Ford in Philly and have a great 2022!
Just purchased a Ford Expedition and it was so easy at Chapman. David was excellent to work with and knowledgeable. He listened to what I needed in a car and pricing, and we achieved both! Definitely recommend this dealership and David G! I love my car!
I had a great experience with a salesman named Aaron Conway, he made the process a breeze which is really appreciated nowadays. He was very patient and accommodating with all of my requests, I was able to order a new 2022 Ford Escape at a great price! I would definitely return when im ready for a new car solely because it was such a positive experience. Ive bought several cars and this was by far the smoothest process and with impeccable customer service you dont get everywhere!
My experience with Chapman Ford, I will rate the customer service high they were very polite.But my review for their service department, I will rate it low. I have an 2003 Ford Expedition that I have been investing in rebuilding. I had a lot of major repairs and replacing of parts to revive my what I consider a classic. They refused to do the work I requested because in their mind it wasnt worth doing because it was a older model vehicle. Instead they continued to insist that I purchase a newer vehicle. Im a paying customer that did not care about the cost for the repair.
I purchased a 2022 Ford Maverick XL though Chapman Ford and I had a very pleasant experience. They got my order at 4% under MSRP and were able to apply the Ford Rebates. They did fantastic with pricing, honesty, experience and friendliness. Jim Allan was awesome. Made it a quick in and out no stress either. They have made me a loyal customer at Chapman Ford.
This location was EXCELLENT! Working with Don Biddle to purchase a car was made so easy. He really took the time to show me different cars -as I went in to the car buying experience undecided on a specific vehicle. He showed an amazing amount of patience and knowledge that went above and beyond! I appreciate the time Don took to help me! A HUGE THANK YOU
David Greenberg was absolutely amazing! From the moment we walked in the door he took his time to ensure all of our questions were answered. He made the whole process smooth, easy, and stress free. David was great to work with, was very responsive, and went above and beyond with any questions or special requests I had. I would recommend him to anyone.We are so happy with our 2021 Ford Escape!!!! Thank you, David.
We bought a 2019 Explorer at Chapman today. We must say that this was the best experience weve ever had buying a car. Mike Moyer was knowledgeable and positive. He made us feel comfortable and conducted the negotiations with transparency and humor. We did not feel pressured at all. If the car is as good as the sale, weve made a great purchase!
I had a great experience wit the purchase of a certified used car. Don Biddle is very knowledgeable and was able to address all my questions. The dealership was very fair in terms of the pay-out they offered for my trade-in. Overall, I would recommend Chapman Ford - fair, knowledgeable and very friendly atmosphere.
My salesman Johnel Bethea hooked it up! Highly recommend working with a car salesman who is to the point, doesn’t play games, and goes above and beyond! Johnel was extremely professional, as were all of the employees at Chapman Ford. Great dealership to do business with!
Took my 2017 in for warranty repair. I dropped my vehicle off the night before my appointment. The next day at 7:10 am the tech sends me a video showing me the parts that needed to be replaced. I received a call an hour later telling me that the parts were covered under my warranty but the parts were not available for 2 days. They said cone pick the vehicle up and bring it back in 3 days. So, 3 days later, I drop the vehicle off at 7;30 am and by 11;00 am it was ready for pickup! Hassle free and very courteous to me.
Excellent Customer Service. John and Jay were both very informative about the work that needed to be done on our car after it was hit. They continually contacted us with updates on the status of the repairs. Friendly and courteous. Would definately recommend them to my friends and family!
Recently purchased my first car from here and it was used i did not mind the scratches on it.. since i’m a new driver and i’m young. The fact that this place took advantage of me and failed to tell me there was a huge hole under their “chapman auto stores” front plate which would cost a lot of money to repair.. the only thing they offered was “a couple oil changes and one free gas tank” is ridiculous.. this place knew about the hole on my front bumper!!! they covered it up with their plate. AND DID NOT MENTION IT AT ALL. i’m furious i would not have purchased this vehicle especially for the price that it was with that type of damage on it..
LOVE my new 2022 Ford Bronco sport! Donald Reed and Brian Brooks were awesome at helping get the perfect car for me. The knowledge and attention to detail displayed far exceeded my expectations as a first time new car buyer. The Chapman team as a whole had me set up in my new car in no time! Thank you!
I bought a used 2019 Explorer Sport with very low miles. The car is in absolutely incredible condition. The sales and finance team at Chapman are the best . Don Biddle was the sales person and he made this experience very enjoyable . I will send anyone I know to Chapman in the future . Great job guys !!!
My husband and I had a great experience purchasing our 2019 Escape. Mike Moyer was patient, helpful and worked with us and our needs in such a way that the buying process felt low stress and enjoyable. Everyone that we interacted with was friendly and we were able to find the right vehicle for our family with ease. Highly recommend this place
I came in there to view a car and Brian brooks took care of me. He made sure I was comfortable. He also helped make the process smooth and easy. He even gave me insight on other things I didn’t know. He is definitely someone to ask for if you ever visit this location.
I had an amazing purchasing experience with Chapman Ford. Enjoyed working with Joseph Cleary, Ed Simpson, and Melissa Hamill! They made the Bronco order process super easy and straightforward, they honored the price that was agreed upon when placing the order, and the whole purchasing process only took ~20-30min when I went to pick up the car!Highly recommend purchasing from these guys.
By far one of the best sales experiences of my life. I was warmly greeted at the door and worked with Mike M. for my transaction. It couldn’t have been smoother or more pleasurable. We were able to laugh and make it a personable time. Mike was able to explain everything about the entire process and made it a complete stress-free environment. I couldn’t have asked for a better car buying establishment, salesperson, and friend. Thanks a million Mike!
This guys at Chapman Ford are awesome, they make everything easy, they are very friendly and give the best advises not just to sell you a car but whats best for you as a client. Brian Brooks help me decide what was best to build my bronco and get it built and delivered the fastest way possibleJuts got my Ford Bronco after only 4 months of ordering and Im loving it!!. Thanks guys
I had a really great experience purchasing my vehicle.Mike Moyer took really good care of me, walked me through the process step by step and made it an easy, pleasant experience.Would highly recommend utilizing Mike and Chapman ford any of your auto purchases needs.
I confirmed with Ed Simpson and Alex that the 2022 Ford Transit Connect was available. I drove over an hour to purchase it. 35 minutes before arrival they call me to verify that I was coming. I told them I was on my away and that the key for the car was on his desk waiting for me to purchase the vehicle. 5 minutes before my designated appointment as I was pulling into their parking lot they call me and tell me that somebody else just came in and was purchasing the vehicle. No decency at all. Likely sold it to another person for an even higher mark-up price. Not a reputable dealership to deal with. Nobody was even looking me at the eye because they knew they screwed me over. Think twice before driving there and purchasing anything from them. I ended up buying a Ram Promaster City that same day from another dealership.
Every time I come here I never have an issue. Staff is Always friendly. Waiting room has vending machines. Bathrooms always cleaned. Today waiting to get an oil change, I was texted a video of my vehicle. They showed me my breaks & pads. They didn’t do unnecessary things on my car to make me pay more. I’m very pleased with Chapman & will continue to support.
Chapman in Philly is a top notch dealership with friendly knowledgeable staff. They do everything they can to make the experience convenient for you. Jim Stevenson is a down to earth no BS guy. He and Kirsty a super easy to work with. I live two hour away and this will now be my go to dealership.
Honest dealer, which is getting rare these days. Price was exactly what we discussed with no markups, add ons or high pressure additions. Salesman (Alex) was knowledgeable and kept me informed throughout the process. The best experience Ive ever had buying a new vehicle.
My husband and I had a great experience today at Chapman Ford and we owe that to our sales rep Brian Burnley! He listened to exactly what we were looking for and made everything a smooth process from start to finish. Everyone was so nice and knowledgeable at each step of our search and purchase and we especially appreciate Blake in Finance who was able to answer any and all of our questions. We are very happy with our Ford Escape and highly recommend Chapman Ford and most specifically Brian!
Bought a new Ford maverick from Chapman this year. In November I came in to test drive one. After months of waiting my truck arrived. Don was helpful and gave me updates the whole time. They were great and sold me the truck at the MSRP without any mark ups or back and forth.
My experience with Chapmans Collision Center was superb. John S, mgr. pointed out repairs overlooked by the insurance adjuster and covered the labor and costs even before receiving the adjusters approval. In these difficult times with uncertain delivery and tech unavailability, he met the promised schedule exactly. BTW, the paint was perfection!With an aluminum truck body and components, I would not think of taking my vehicle anywhere else.
Thank you David, it truly does bring a smile to my face, I love the truck! I will pass your name along if I hear of anyone looking, I had a great experience with you and your dealership, thank you again.David Greenberg and the Chapman dealership were a pleasure to do business with, they never pressured me into anything, were polite, professional, and are a well run and smooth operation. I did not feel rushed by David, and he made sure everything was handled and there was minimal delay. There were absolutely no surprises, other than the used Ford F150 that I purchased at an extremely fair price coming out to me immaculately washed and cleaned straight out of their detailing shop(!) I highly recommend David and the Chapman team! (Btw, this is 100% authentic, they did not pay or offer me anything for this, lol!)John S
Brian burnley sales rep was very professional and understanding with my situation buy house which cause them to hold the truck for 2 months till I finalize my mortgage
Got a lemon and no on at Chapman cares. Bad brakes noise coming from them. In and out for service they do NOTHING. Roy FernandesService Director emails me I told him NOTHING was fixed. I guess he was acting like he CARED AND NEVER HEARD BACK FROM HIM! Worst customer service around stay far away I still have the same issue and now they are issuing a recall for the brakes but no date to fix them that just wonderful. Well I documented everything so if something happens according to our familys lawyer I will have a massive law suite. STAY FAR AWAY.
Aaron Conway took such great care of me when I came in. Frim greeting me at the door to making sure every detail of my maverick was spectacular. He knew is stuff and made the process go as smooth as possible. Great experience overall!
Chapman Ford is a rare breed among dealers today. When Ford announced the Maverick I thought it would be a perfect vehicle for myself and was excited to get one ordered. I followed along on online forums to keep up to date with news and whatever gossip people found regarding the Maverick. I live in Georgia and found that a lot of the dealers were not wanting to work with me and requesting money down right away. While I am an avid car fan I hate dealing with slimly dealerships and car sales men. I found that Chapman was taking orders and saw that they were a high volume dealer so it was more likely that Id get my order sooner. From day one, reaching out to Ed and the Chapman team they were straight forward and I didnt feel as if I was purely a profit to them. Once my truck finally arrived (9 months from order date, Fords problem not Chapmans) I was able to complete most of the purchase paperwork online. I decided to pick my truck up at Chapman instead of shipping it and Im glad I did. the purchasing process was extremally quick and they didnt try to upsell me or add any bogus mark ups. Its good to know there are still honest dealerships out there. Even though Im far away from Chapman I wouldnt hesitate to order from them again. If you live in Philly this should be your go to dealer!
Mike Moyer made it happen! We now have the car weve always wanted. We had looked all over trying to find the right one and the price and overall customer service from Mike and everyone at Chapman was through the roof! It could not have gone any better than it did.
I purchased a vehicle the same morning of my appt. Needed a recall done for rear suspension and a multi point inspection. I forgot the gentleman’s name that attended me but he was very professional informative and helpful with all my needs. He sits in the second chair next to the woman next to the glass. Lol if someone knows his name shout him out! He said my car will take 2-3 hours to be done. Car was ready in 1:20 mins. The place is clean professional. I’m from NYC and Brought the car hear. Says a lot. Would recommend to anyone ! I would even take the drive to come back to get it serviced.
David Greenberg was everything you need in a car salesmen. He was honest, to the point, and willing to work with my budget. I had been to many car dealers looking for a small SUV and was put off by slick, dishonest dealers who were pushy and just wanted to make a quick sale. Thank you to David for his patience and honesty.
I had the pleasure of working with David Greenberg when purchasing my 2020 Ford Explorer. He was great! Very polite and informative. He answered all of our questions with a knowledgeable manner. We are very happy with our purchase.
Took my car in for service for the 4th time with the same issue. The part wasn’t in so I asked for a rental after the 2nd week. Took another 6 days to get rental authorized. Got to rental company to pick up the car and they didn’t have my reservation. Got it resolved in about 30 minutes. When you call and are on hold their recording says you will never have to wait to speak with a representative however nothing of the sort could be further from the truth. The guy that was assisting me was courteous and did his best but I would have gone elsewhere if it wasn’t under warranty.
Sales manager is a sleeze.Service is the worst. Every time I brought my truck in, they need to keep it for days. Never have the parts and if they order the parts. You better start on them. Months later they still dont have them. Its always someone dropped the ball. Never deal with them again.
Mike Moyer is the best! Experienced, patient, knowlegeable and sensitive to your needs. Hes an A1 salesman and truly a credit to Ford Chapman. I unconditionally recommend him to anyone who wants superb service with a human touch
I have bought more than a half dozen vehicles From Chapman over the past 15 years ( Business and personal use) Wouldn’t consider any other Dealerships in the Deleware Valley. Great salesman and service department!!John Shuttleworth from the service department has helped me out several times .
Had a great experience with Aaron buying our Ford Explorer. He helped us every step of the way! Definitely will recommend to family and friends! Thank you so much Aaron!
Aaron Conway was great. He helped my family purchase a car and was very knowledgable the entire time. He was nice and professional. I was very happy with my experience with him.
Purchased a 2022 F150 from Chapman Ford NE. JohnelBethea was my excellent sales consultant. His understanding of the vehicle, professionalism and overall service was exceptional. I highly recommend him for all your needs at Ford Chapman.
Big thanks to whole sales group and particularly to David Greenberg for being professional, patient, kind and thorough in helping us getting our dream car!
I had the upmost confidence in Chapman Ford to fix my Lincoln Navigator until I spent thousands of dollars at the recommendation of their Mechanic for repairs done on my engine in the year 2021. Each repair and call received to pick up my vehicle the check engine light alerted again. I finally thought my car was fixed after being serviced within the previous seven months the check engine light alerts again. I basically had my engine rebuilt and now the Mechanic is telling me I need a new engine. He could have state this in 2021 when he first worked on my vehicle. It’s been a Wasted Time, Wasted Materials and Wasted Money.
Mr. Moyer was very helpful and considerate of my requests. He was very efficient and mindful of my time. He ensured I was satisfied with the deal. I will absolutely recommend Mike and hope to use him in the future as well.
Purchased a pre-owned 2018 Ford Explorer Sport from Chapman. Brian Brooks took care of me from start to finish. I got a vehicle that I could not be happier with and got the lower car payments I was after. This is my first Ford I have ever owned!
Finally found the Bronco Sport I’ve been searching for at Chapman Ford and had an awesome experience. Don Reed and Mike Moyer took care of everything and were great to work with. Highly recommend!
Ed Simpson, Melissa Hammill, and James Allen provided an amazing out of state purchasing experience for my Ford Maverick order. They were extremely professional and courteous. Thanks again!
Johnel provided wonderful customer service and definitely made my father and I feel comfortable with our Ford car buying experience. He gives great detail and will steer you in the right direction. I appreciate the service and make sure to ask for this guy. Thanks again.
I was never really a Ford guy but I needed a work truck and from the moment I walk in, it was a family atmosphere and I was taken well care of.They were reasonable with my trade-in and made sure I got what I wanted.So? To make a long story short I am now a Ford guy. LolThank you Mike and the Team.Jeff
My husband and I had a pleasant experience buying his new truck. The name of the person who assisted us during the process is David Greenberg, he is very nice, kind and patient, I recommend him.
They do not get any better then Johnel at Chapman! He has been a godsend for me! I have worked with him twice now. I drive almost 2 hours one way just to have the pleasure to work with him. I will surely return and recommend him to others!
Brian burnley was absolutely fantastic! My first day out looking for a new car, I was unsure and a little uneasy. Brian came outside to greet me, no pressure at all and kinda walked me through everything and BOOM a few hours later I’m driving out in my new vehicle! Thanks again Brian! I still owe you that dinner!
I had an appointment for an oil change and an inspection/emissions. After an hour and a half, I noticed that the technician brought my keys up to the service desk and my car was pulled around to the front. However, the person who checked me in wasnt at his desk so my keys (and me) sat there for another 20 minutes. I went up to another worker and asked if he could just check me out because clearly Mike wasnt returning to his desk anytime soon (I hadnt seen him there since I checked in.) The other guy paged Mike. Mike never came. I waited another ten minutes and finally had to ask again, loudly, if someone else could check me out because I had just waited an extra thirty minutes that I shouldnt have had to wait just because they wanted Mike to check me out. Finally, another man, Bob, checked me out. It is ridiculous that it took two hours for my services to be completed, but even more ridiculous that I had to wait an extra thirty minutes unnecessarily because Mike wasnt at his desk, or seemingly anywhere to be found. That is very poor customer service and I wish I had never bought my car at Chapman.
Purchasing my new Bronco Sport 2022 was made easy by Brian Brooks who took special care to make sure all the details (programming my phone to sync with the car, license plate, and accessories) were in place. All in all an excellent experience.
Mike Moyer was a HUGE help when it came to buying out my lease. Always followed up with an immediate response every time I needed assistance and made the process as simple as possible. Can’t say thank you enough!
Had appointment with Mike Moyer for 11:00. He was waiting for me when I arrived. I was buying out my lease. He was extremely professional and courteous. I will be back to do business with him again.
Mike Moyer was absolutely wonderful. He made my husband and I very comfortable. He was personable, explained everything throughly and just made the car buying process so easy. I will recommend Mike to anyone!!!!
BUYERS BEWARE OF GUY FIERIWent in to buy a used car and things were going well until we started talking about pricing. The sales guy Don (Guy Fieri) tried to immediately upsell me and jacked the price up to include a bunch of services I didnt ask for. When I asked to change the pricing and remove the additional items I didnt want he had a bi-polar change and freaked out, calling me the most difficult customer. I asked for the manager and when he came out he just wanted to make jokes and he literally just told me to buy a new car and then tried to sell me a new car instead..... Terrible experience, very poor customer service skills. I cant believe I made the trip out to them just to be yelled at and belittled by a sales rep that didnt get his way. #stealership
I had a very good experience here. The salesman are not pushy and breathing down your back. I personally had Johnel as a salesman and could not have asked for anyone better. He was very professional and tried to keep my kids entertained. Thanks again.
Great experience working with Bernardo Reyes! Very knowledgeable, understanding, and helpful. He worked with us to meet our needs and went above and beyond to help us get our car!
Mike Moyer & Bernardo Rayes ~ Both Great salesmen, Friendly, Gave me all the information I needed. Grateful for all their time & effort and all their help and excellent service. Purchased the 2019 Honda Hr-v ex. ⭐️⭐️⭐️⭐️⭐️
I just purchased a 2022 Bronco Sport . Mike Moyer was a great salesman. This is the second time I have worked with him. Thanks Mike, you have done an awesome job!
Johnel was very hospitable and very explanatory with this purchase I was making. This is my first time doing business with Chapman. I definitely felt and feel less nervous than I did when I came in.
Process was smooth and easy. Very pleasant people to work with. No hassles or games. Just one small mistake stopped me from giving them 5 stars but that was isolated to my purchase.
Mike Moyer is the best salesman at Chapman Ford. He is always accommodating and makes sure you leave satisfied. I highly recommend you ask for Mike. 😊
I ordered my 2022 Ford F-150 STX. Mike Foster was great, usually sales people are annoying but these guys act like normal human beings. Dherren Tercier was also really cool and helpful! I can’t wait to get my f-150! Thank you!
Chapman Ford Sales was very helpful with our purchase of our 2020 Ford Explorer. They were very polite and informative. We are very happy with our purchase.
Johnel was very helpful and patient I had all my kids running around ford while there . He was great with them as well . Also ask him if ur looking for something. Johnel is the man thanks for all the discount’s too .
I went in for an alignment and 2 recalls, i left the car at 10 and by 3 it was ready.They was polite and courteous, I only have one concern, my moonroof was not working, I ask if they could check it, they said the Diagnostic would be $190, will that be included if the fix of the problem, and is that separate from labor charges. Other than that I will take my vehicle back to Champman.
I have bought cars from straight used car dealers and they never lied and told half truths like Mike Moyer and his colleagues. Sad state when a dealer ship as Chapman has to go and fool old ladies. I guess they are that hard up for sales. Absolute disgrace.
I recently bought my new car at Chapman. Mile Motet was my salesman and he was excellent. I recommend you ask for Mile.
Great staff and sales team. They kept me well informed on the status of my Bronco. This is the second truck I bought from them and couldn’t be happier.
Johnel was great and patient with us! He helped and guide us with the right decision for a car and also layout all of our financial options. Thank you!
My experience at Chapman Ford was amazing. Michael Moyer did an amazing job and made the process easy! Great hospitality!
Guys the experience couldnt be any better. Ed and his team had me in and out of there. NO BS. Most importantly what he quoted was to the cent!!When I got there Charles Corbett had all the paperwork ready to go and made it his mission to get me out of there as I had an appointment I couldnt miss.No one can touch there price, but most importantly Customer Service was amazing.Im a Chapman customer for life because of Ed and Charles.UpdateIf you ever need any work in the body shop go see John Nicole and Jay at Chapman on the Blvd. Customer service and quality of work is a 100 out of 10. Hopefully I dont but if I need body work in the future I know where to go!
Mike Moyer has been a great person to deal with. He is the best, I know I will be back and have Mike be my associate on my next car.
Hello good afternoon Im coming here to express the satisfaction of mi ha and my family with chapman ford from philadelphia.we are grateful to the entire chapman team, especially to Mr. Bernardo Reys who provided us with a beautiful F250 limited without him it would be impossible to make this dream come true, everyone collaborates to make this dream come true and I leave here my recommendation for those looking for a vehicle with quality service .thank you Ford chapman and thank you Bernardo Reys.
JohnelHe is so amazing I love him he made my dream come true thank you so much my Angel 😇 may god keep blessings you on your journey love ❤️ Ms. Lassiter . I am sending my family members to you I told them how wonderful you were to me keep up the good work you the bomb😘
I bought my first car from Chapman. Mike Moyer was my salesman.He was the best. I highly recommend him.
Went to Chapman Ford and had the pleasure work with Johnel Bethea and let me tell you it was like sitting here with a friend. He made me feel at home the whole time. He went thru everything i need to know. Would definitely be back to upgrade later. Also was able get my son a few bucks for referring me.
Johnel bethea was very pleasant and informative about lease buy out option. Very professional and would recommend to any buyer of future vehicle.
Mike Moyer was an excellent salesperson. Took care of me to the fullest extent. Made our experience great.
Process was made super easy most everything was done over the phone just showed up to sign papers and out the door! Excellent service! Definitely recommend!
Brian Burnley was very polite he took his time and patience with us he help us and gave us the best service. I recommend him to everyone.
Chapman is our one and only car dealership. Mike Moyer has served my family for 7 years, he is very knowledgeable about the products, exhibits excellent customer service skills and always very friendly. The Chapman family knows how to provide great customer service, satisfaction and family friendly atmosphere. They always take excellent care of our children (providing them with popcorn and searching for kid friendly shows for them to watch) while we are searching for our new family vehicle.Love you guys
David Greenberg salesman at Chapman Ford was extremely helpful in my purchase of 2022 Escape Hybrid. He took his time explaining everything to me.I highly recommend him.
If you go to this dealership ask for Tom Brown he gets the job done with you in mind. Forged green Ford Explorer with the sport package
Joined give me a good deal on my car. Communicate very well. Great service. I come and see him every 3 years.
Service was good. Still having issue with my brand new F150. With 3k miles my battery was bad and left my family and I stranded in the Poconos. Had to get towed to Philly which cost be almost $800. Found out that the tow company only charged $525 and Ford roadside charged me $275.00 for making the call to the tow truck company. What a scam!!!! Two days after picking up my truck I get a warning sign on my dash saying battery issue 12V charging fault. I have not drove the truck for 2 weeks and really dont fell safe driving it. So at this point I am waiting to find time to take it back too Chapman Ford too see why now this fault message is appearing. So disappointed with this truck.
The sales team took great care of me when I visited the dealership. They understood and worked to meet my financial constraints to make the deal happen.
Dharren plays no games. Straight and informative. Go see him for your next Ford vehicle. Amazing customer service!!Thanks again!
Worked with Aaron Conway at this dealership to sell my 2019 F150. Aaron was able to get me the highest price out of the local Ford dealers. Aaron maintained good communication, and was responsive to all my questions throughout the entire process. I would highly recommend Aaron and the dealership to buy and sell/trade vehicles.
Hi, I brought a Ford Edge last Saturday with Donald Biddle, A very knowledgeable and attentive Salesperson. It took me 20 years to replace mydependable Mazda. I really enjoy the car we purchased and also the experience. Thanks to all at Chapman Ford and their professionalism. I would not hesitate to buy another in the future.Be safe this Christmas season!!!
Thanking Chapman Ford sales department especially to Lamont Coker for helping us in finding the right vehicle to upgrade our 2017 Ford Explorer limited to 2022 Ford Explorer limited 4WD. He was so helpful enough in explaining to us about the new vehicle the options and amenities that goes with it. Help us in facilitating the loan and other paper works necessary for the approval of the sale of the vehicle. Special mention to the General Sales Manager Donald Reed who took his time in talking to us and keeping us company while the approval process is going on. To you guys we are thanking you all for the good service you have extended to us and very well pleased the we were able to buy a reliable and classy looking vehicle.
This was by far the best experience I’ve had since I first bought a car back in 2003. The staff was extremely attentive to my needs, helped me and communicated with me throughout the entire process of finding me the best car that I would also love. David was extra nice, polite and extremely knowledgeable when introducing the new car and features to me. I will no longer look for deals elsewhere as I know and trust that Chapman Ford Philadelphia is trustworthy and work to best serve me as their loyal client.
The process was seamless, I didnt wait long to complete the purchase. My salesman Aaron was knowledgeable and up front about all aspects of the deal. My overall experience was very pleasant I have since referred Chapman Ford to friends who are currently in the market for new vehicles.Sincerely,Kevin Gray
My salesman (Aaron Conway) was wonderful to work with. I used Fords website to locate the vehicle I was interested in, so I walked in the door knowing exactly which truck I wanted. Aaron was quick to get me some numbers for both the car and the add-on services and warranties so I could finalize my purchase. He was polite and attentive the whole time, and was able to clearly explain everything that was confusing. If any of my friends or family are looking for a new Ford, I will be sure to point them to Aaron!
Had to get my Kia Soul towed to the dealership. They helped get a beautiful 2021 Ecosport. Aaron Conway was very helpful and patient with all my questions. He helped me understand all the technology in the car that I had difficulty with understanding since I’ve never had a new car. He was amazing with talking to the Insurace company’s for me because he could sense I was very shy. Overall a great experience!!
This is one of the best car buying experiences I’ve had! Johnel Bethea was super helpful and nice and just made this whole experience buying a newer car easier and stress free. I would recommend this dealer/salesman to my friends and family.
Thank you Brian Brooks for your amazing service- as always! We have been with Brian for 15 years now and wont go anywhere else! Brian and all the staff at Chapman go above and beyond! Even Hank from finance is awesome and always remembers us when we return! Thank you all!
We were looking to buy a good Ford pickup truck that we saw online on their website. We were lucky to meet Aaron Conway. With his quick and professional help, we got the car. The best experience ever! If you need to pick up go to this location and you will get what you want!
My routine service experience was extraordinary in that when the service technician opened the engine compartment he found that a large opossum had taken to nest. It was determined that the opossum had damaged some wires that was causing my engine light to come on intermittently. The repair was made and, at this time, no more engine light problems. Thank you Chapman!
My experience at Chapman ford.Mike Moyer is an experienced awesome guy.He knows how to meet customers expectation when it comes to buying a car.He got me nice deal when I bought my family car during the COVID-19 pendemic.I personally highly recommend him to anyone looking for a car at champman.
My mother went to trade in her current lease. The payoff with taxes… was just over 19. We have two offers from other dealers at 26k and 27k each. They said we would have to take it to ford first and have ford buy it from her or mom but the lease outright. Ford offered my mom 20k the first time and then not even 23k the second time. We presented the offers to them and they offered a reduced lease payment on a car she did not want and a net
David Greenberg was a delight to work with. I dont enjoy shopping for vehicles but David made this process a pleasant experience. He even delivered my new F-150 right to my house! I am 100% happy with the transaction with David and Chapman Ford of Philly!
Purchased a Ford maverick through Aaron Conway, he was excellent to work with. The only qualm I have is that they priced the maverick above MSRP by $6,000. But the experience was great overall
Johnel was amazing during my car buying process. I came in with a specific car in mind and even though I insisted on just signing the documents he hopped in the car to test drive the car with me around the parking lot. He was patient and explained all of the specifics of what my car includes and what was optional. I am very happy that I was able do business with him. He made this experience painless. Very happy.
Great experience purchasing our car with Chapman Ford. I highly recommend working with them for your car needs. Helpful, friendly, and efficient!
Great experience at Chapman ford! Mike Moyer was so helpful during the whole process!
The folks at Chapman Ford were very accommodating and professional. They helped me reserve the vehicle I wanted, and had it ready for pickup the day it arrived. Our agent Mike Moyer did a fantastic job showing us all the features of our new vehicle and walking us through the entire process. The buying process was extremely quick and easy, and we left satisfied and happy with out purchase and the experience.
Chapman Ford has the absolute worst customer service! In June I went in and ordered a Ford Bronco Sport. Was told there was a 8-10 week wait. I left excited and pretty happy with my initial interaction with the staff. That excitement quickly faded. I would check in periodically to get an update and would never get a response if i emailed the salesman. They only time I’d get a return call was if I called and spoke with the receptionist. About 4 weeks in I asked for a VIN number so I could track the car on the ford website and not feel like I was harassing the staff at Chapman Ford. As soon as I got the information and looked up the car, I was shocked to see that the order associated with the VIN was a different color. When I questioned my salesman I was told it was just a stock photo and not to worry. So on September 24, I went online I noticed that the car was delivered. After hearing nothing from Chapman I reached out and informed them that my car had arrived. The salesman informed me that it hadn’t arrived but that could mean it would arrive in a few days. On October 1, I called yet again and was told a mistake had been made and my car was never ordered. Needless to say I was upset. I spoke with a manger who promised to order a new car and give me a significant discount. I asked him to give me a call once he had information about the new car, to include ETA and cost. I never heard from him.Throughout the 3 month fiasco I kept giving them the benefit of the doubt considering the issues with supplies. However, there is no excuse for their lack of courtesy and professionalism.I subsequently went to Kennedy Ford and received excellent service and a new car.If your looking for a car with a side of customer service, don’t go to Chapman Ford. You will regret it!!!
What a wonderful experience I had at Chapman with salesman Mike Moyer. He went above and beyond to make sure I was comfortable with everything about my purchase. Would recommend Mike to anyone!
Johnel Bethea was a pleasure to deal with. Any questions I had he was able to answer them with his own knowledge or researched or spoke to a manager to get me the answer. I bought out my lease and ordered my new vehicle.
Johnel Bethea provided me with excellent service as I transitioned into my new Ford Bronco. Terrific all around experience by everyone at the dealership. Definitely recommend
My salesman, David Greenberg, helped me find exactly what I wanted--a new F-150 XLT with a 12 screen for SYNC4 and a console shifter. He was very patient and when one finally arrived on the lot, he and his sales manager were able to make it affordable for me. My experience was very good, and I recommend working with David at Chapman Ford on Philadelphia.
Working with Mike was an absolute pleasure! Mike is extremely patient, I never felt pressured to make a decision and most importantly, a professional who knows the car business inside and out. The buying process wasn’t long and drawn out. The finance manager was fast and efficient as well. I highly recommend you talk to Mike Moyer if you are considering buying a new or previously owned automobile. He is knowledgeable, professional, and very easy to work with. I would give him and this dealership my highest recommendation!
I went to Chapman to purchase a new Bronco Sport after having a not so good experience at Fred Beans. Mike Moyer was my sales consultant and he was able to get me in the one I wanted at the price I was looking for. I highly recommend Mike if you are in the market for a car or truck. Also Jim Casey went above and beyond to earn my business. Thanks guys.
Johnel Bethea, was my salesman , and I would buy another vehicle from him . He was curtious, friendly, and very informative . I am very happy to be a owner of my 2022 Ford Maverick . He made it possible. Thanks Johnel ! And God bless.
Great experience! Had the opportunity to work with Aaron Conway. He was helpful and down to earth. Not pushy at all. Made the 90 min drive totally worthwhile. Thanks for your help Aaron!
Great first time buying experience I didn’t know anything before coming. My salesman was Aaron Conway. Charles Corbett also helped settle everything else since I stayed alittle later. But both a great conversationalist, very informative , very helpful and understanding with my budget and needs for me and my kids. Highly recommended coming here first time buyer or not. Expressing my gratitude to Aaron for all the help & Charles for being patient and helping me when I was finalizing the sale both phenomenal salesman.
My Experience with Johnel Bethea was AWESOME!! He made me feel very comfortable and he explained everything to me and answered any questions I had. He is a very Great salesman I will be back when I’m ready for my BRONCO😜🙏🏽
I purchased my 5th lease through ford Chapman this past week. Mike Moyer is the salesman that I have worked with this cure t time and in the past. He makes the entire process fast and comfortable. He is very honest and the reason we come back and continue to purchase cars through Ford.
I always loved and trusted this dealer but at my last visit a while back now they lied about doing work they didnt do and i was charged for it. Specifically a tire rotation... I had my wheels marked and left my wheel key out and the mechanic took the wheel key and moved it to make me think he did the job. He did not touch the wheels though and the work was said to be done on my final invoice. Makes me wonder if they even changed my oil and filter.. i took it to fred beans and they are now my trusted dealer.
Always see mike Moyer when I buy a car. He is the best. Highly recommend.
In n out quickly with no appointment. Needs were addressed n satisfied. B back soon for state inspection
Mike Moier was my salesman I highly recommend him to anyone looking into buying a new/used car. This was my second time buying and he made the process as easy as possible.
MIKE MOYER was my salesman. He is great. I recommend you ask for him
I recently was at Chapman and leased a Ford Explorer. I had the absolute pleasure of working with Aaron Conway who is not only made the process seamless, but is a genuinely great person. I highly recommend Chapman if you’re looking to buy/lease a car, everyone was pleasant and the whole process was the easiest I’ve encountered.
Everytime I Come to Chapman Ford I have the best experience. Michael Moyer and Dharren made my car buying experience very easy and comfortable. If you are in the market for a new or pre-owned please visit Chapman Ford in Philly, I promise you they will take very good care of you. 😀
Just got my 3rd lease through Chapman Ford. They make it so easy to do business with them. I highly recommend Chapman Ford when youre in the Market. My Sales contact Mike Moyer is the best and I highly recommend him as well.
Mike Moyer did a fantastic job in selling us our car! He cares about his customers and I highly recommend him if youre buying a car at chapman ford dealership.
Purchased a 2016 Honda Accord from Chapman and the salesman Mike Moyer was wonderful and professional. Will definitely recommend
If you need a car go to Chapman Ford. My salesman This will be my third car from Chapman. The staff is very friendly and are there to help you in any way. If you need a car dont hesitate to see them. I honestly didnt think I was going to walk out with a used car. I actually walked out with a new hybrid Fusion. This car is amazing. I highly recommended getting one. Thank you Don and the Chapman family.
Dave Greenberg helped us walk away with a great truck today. He was great with helping us navigate issues that we had during the test drive. Thanks Dave!
Johnel Bethea greeted us with a smile when entering into the ford dealership. He was kind, knowledgeable and patient. He gave me plenty of choices to consider while looking for a vehicle. We also did a quick test drive to see if it was a really a good fit. He was very accurate on the numbers that were discussed to move forward. We were able to settle on a new vehicle within my price range and budget. I was very pleased with the service, outcome and process. Thanks Chapman Ford NE! I recommend this dealership for options of vehicles, customer service and the processing time to drive away with a vehicle...phenomenal!
My sales rep Dharen T was the most helpful that a car dealer could be on several occasions cause he has put me in 2 new vehicles and each time it has been seamless
I have been working with Mike Moyer at Chapman Ford since 2015 and know I will continue to do so for years to come. Mike is truly a good guy who really does help you any way he can to get you the car you want at the best possible price. A lot of sales people look for quick sales, but Mike really does care about his customers and checks in with you and follows up and makes sure you’re happy and have what you need. I never hesitate to reach out to Mike and years go by before I reach out for the next car and he still remembers you! Great guy and great service-if you’re looking for someone that will really try to find the best deal for you and work hard to get what you want, then Mike’s definitely your guy! Thanks again Mike!!! My kids and I love the new explorer!!!
Mike Moyer was our salesman and he made the process very easy. This was the best car buying experience I ever had. I highly recommend Chapman Ford and ask for Mike Moyer.
Just purchased my first truck with Brian Burnley. Even though this is a difficult time to purchase a truck, he was able to find us a gorgeous F350 for our fifth wheel. Thanks Brian 😊
Great car buying experience. Our salesman was very knowledgeable. The process was quick and easy!
Had a great experience here. My salesman Johnel Bethea was very helpful and understanding. I like the fact that he let me check out the vehicle and was there if I had any questions. Would definitely do business here again. Everyone was great!
Brian Burnley was an awesome help and did everything in his power to make sure he was transparent, honest, and helpful in this car buying process, I will be back and refer all family and friends there.
Great experience purchasing my vehicle with lots of help and communication from my salesman David Greenberg as well as a beautiful paint protection application from the service center.
I’m new to Philadelphia, I brought my 21 GT in for a oil change, and had to make a appointment which I thought was a bit of a stretch for an oil change, but they were busy (I’m easy going). My appointment was set for the following day! When I arrived I was greeted by the service writer, who was very cool. My appointment was for later in the afternoon but I drop the car off very early due to a engagement I had that day. They jumped on my car and had me service and done before I even got back on the highway heading to my event. I was able to pay over the phone, which was good since I was already out of the area. When I picked my car up the following day it was cleaned and parked in the front of the dealership so I had no worries about safety. The entire staff were kind and professional. I will definitely recommend. Heck I want to work for them now.
I purchased my first new vehicle ever from Chapman. I had Mike Moyer as my sales rep and he was phenomenal. Made the process easy to understand and was a total professional. If you need a vehicle go to Chapman and ask for Mike Moyer.
Set up an appointment thru emails. We worked with Brian Burnley. He walked us thru the steps of setting up different apps on car. He is very patient. Thank you
Had a great experience buying a new suv. Mike Moyer was nothing but kind and helpful. I am totally satisfied and would recommend! He made my first new car buying experience great
Chapman Ford is the best place to come and buy your vehicle. They take care of you from the beginning til the end. They keep you updated when you are there for service or to add parts to your vehicle. The customer service is first class. The moment I walked into the car dealership to purchase my brand new Ford Bronco I was greeted right away. I have been to Chapman Ford to purchase a vehicle, add additional parts and service my vehicle and each time I came to visit, it has been a pleasant visit. Believe me, you will be in good hands. They are my new Ford family.
Johnel he was a good salesmen and i would come back to him anytime. Awesome guy!
First scheduled maintenance visit. Oil change performed along with maintenance checks. All went smoothly.
Thank a lot to Brian Burnley very friendly and professional guy!!! He helped me buy a beautiful Ford F-550. Brian Burnley big thanks :)
Buying/leasing cars is notoriously such a hassle, but Chapman Ford Sales makes it as easy as can be! I spoke with them in the late afternoon and picked up my car within hours. The process was so fast, seamless, and pleasant. Everyone here is awesome and helpful. 10/10 recommend.
John Bethea of chapman Ford sales is a fantastic salesman of this company. Great service, all around good guy he is truly the michael jordan of car sales.
Excellent experience - I was late for my appointment and they got me squared away very quickly. Top notch service, no funny business!
Just got a car. Mike Moyer went above and beyond to help me find something that fit my budget. Friendly, fast and easy experience. Would highly recommend.
Johnel Bethea was very helpful, did not pull any punches and did not try to upsell, and got me exactly what I asked for in features.
I am so impressed with the integrity of this dealership. I bought a used car from them (that I love!) that broke down OUT OF NOWHERE about ten days after purchase. Chapman took care of it without a second thought! No pushback, no endless questions. Jimmy did everything he could to help us out and to fix the issue. Ive never encountered a dealership that was actually invested in its customers, but Chapman IS! I know exactly where Im buying my cars in the future.
I had a very great experience with this dealership everyone was very helpful and pleasant thank you will be coming back in a couple years.
We have leased several vehicles from Chapman Ford and have always had a great experience. Our salesman, Mike Moyer, was able to provide us with a great deal and made the entire process a pleasure. We are very happy with our purchase as well as the service provided during and after the purchase. I highly recommend Chapman Ford on the Boulevard and I highly recommend using Mike Moyer as your sales associate. You will not be disappointed.
Service rep never gets back to me when i call and leave my no plus i drop off my truck for the same problem they replace two things on it and its still making the same noise. truck is in the shop as we speak and they replace another part and its still making the same noise. please help
Ordered a new 2022 Escape Hybrid to replace ending lease. Due to ongoing supply issues our salesman, Brian Brooks, suggested we order early which we did. When the car was delivered Brian made the process simple and fast. Had a great experience and would recommend Chapman ford, and our salesman Brian Brooks, to anyone looking for a new vehicle.
On July 6, a falling object landed on my car, and on July 17, after extensive online checking narrowed the field to a couple of new car models, my daughter and I set out to test drive cars. The first dealership we stopped at didn’t have a car with the features I wanted, and had a manager who tried to pressure me into buying something I didn’t want. So, even though it was a hot day, we headed to our next stop, the Chapman Ford Dealership on the Roosevelt Boulevard. What a pleasant difference in ambience and approach! When we entered the dealership building, a very polite salesperson smilingly asked if we had an appointment to see someone, and when we answered, no, gave us an even bigger smile and said perhaps he could help. And that’s how my daughter and I met Dave Greenberg, salesman ‘par excellence’. We inquired about the Ford Edge. For the next couple of hours, Dave’s amiable, thoughtful, car-knowledgeable personality shown through. He fully answered every question that my daughter and I had (and we had plenty) about the Ford Edge’s performance, trim levels, warranties, prices, and more. And while he didn’t have the exact car we wanted on the lot, he offered us a test drive in an older model Edge that would give us the sense of how the car drove, and there was no doing the Limbo to get in and out of the car. Brilliant! It wasn’t long before I had made up my mind that the Ford Edge was the car for me, and of the alternatives that Dave suggested, I decided to order a custom car with the options and colors that I wanted. And for ladies over 65 (like me), it’s great to have someone (like Dave) appreciate that there are features we do not want to have in a car as much as there are features that we do want. As was his custom throughout this purchasing session, Dave always offered alternatives. If I wasn’t sure what something meant, he patiently explained it and if prompted by a ‘what do you think’ question, he would clearly explain what the option entailed. He was terrific! It was the best car buying experience of my life. And one other note: The atmosphere at Chapman Ford was convivial and relaxed among all the sales associates, unlike other dealerships where the atmosphere is almost funereal and you can hear a pin drop. Interested in a Ford? Go to Chapman! Seek out any of their friendly sales associates or managers (Yes! A friendly manager! Something I used to think was an oxymoron), or seek out, Dave Greenberg, my personal favorite!
Very small selection of trucks the sales person was nice but they dont have a lot of vehicles
I had a very pleasant experience at Chapman. The salesmen was very helpful allowed my wife and I plenty of time to view the options . When we did plan on proceeding multiple people worked as a team to make sure we were completely satisfied. Chapman Ford sales team is very much appreciated for their kind help in completing the sale.
The worst experience ever I want in with 700+ Credit score and then they try to offer me a 12% loan So a car that was $33,000 I will have to pay $50,000 for it beware of the tricks
Chapman Ford I will recommend to everyone… Brian Brooks is my salesman that sold me my 2021 F-150 which I absolutely love this truck… Brian took his time with me and showed me absolutely total respect and listen to my requests and Delivered the truck I was looking for… absolutely awesome Dealership and Sales staff
I Bought a new car from Ford Chapman and I would like to thank especially Mike moyer for his great customer service And helping me get into my new car thanks Mike moyer love ford Chapman
Ive dealt with many car dealerships...some pleasant, some not so much. Dealing with Chapman Ford, Mike Moyer, has been the most relaxed, easy experience. I will be sending as much business to Chapman Ford.
The overall buying experience was pleasant and quick. I went in to trade in my Fusion and purchase a new Escape. My sales rep, Aaron, was super friendly, patient and personable. He worked with me to find the perfect vehicle that I wanted in my price range. Would highly recommend Chapman on the Blvd if you are in the market for a new ride and ask for Aaron!
Thanks to Mike Moyer I got my dream car and its the second car purchased from him. Definitely check them out and ask for Mike.
Here at Chapman we were very well attended. Mike Moyer made everything look easy and fast, and we left with our new car without any difficulty.
I highly recommend mike Moyer guys look I’m being so honest. When I tell you my credit score was below average & I had a repo & he put me in the car of my choice idk how lol but he did. Go see mike tell him Wesley sent u I promise u won’t regret it
This deal was truly a great deal. I was very skeptical at first but the sales rep Lamont Coker explained in detail how Ford was able to give me this GREAT deal. Lamont was professional but also made you feel at ease. I would highly recommend Chapman Northeast Ford. I especially recommend you speak with Lamont Coker.
We worked with Aaron Conway. He was so pleasant and took his time with our concerns and made sure we understood the whole process. Excellent service
I traveled from Connecticut to Philadelphia just to buy a car from here. Chapman Ford was very responsive and very efficient which was really important to me because of the long drive - everything that could have been done prior to actually buying the car was done through email/calls. When I got there, the car was already detailed and gas freshly topped off. All remaining paperwork/finance was done efficiently once there. We had a wonderful salesman - Mike Wyatt - that made it a great experience. Would definitely purchase a car here again. Highly recommend the dealership and Mike Wyatt!
I highly recommend this dealership when looking for your next new vehicle. My husband and I worked with Mike Moyer to get our 2021 Expedition Max. Mike answered all of our questions, he was prompt with communication, and he helped us get our purchase for an excellect price. The manager worked with us as well, and he was super friendly. He helped us get exactly what we were looking for. Thank you Philadelphia Chapman Ford!
Mike Moyer was a phenomenal help. Gave me all the information I needed, was super honest. There’s nothing more I could ask for making my first buy at a dealership. I highly recommend him.
Thank you Michael Moyer for your outstanding service to us on our 2nd new Ford car! Chapman Ford (Michael Moyer) made it possible for us!
Dealing with David Greenberg was a pleasant experience and we have reached a good deal and even after that he has helped me to reach my insurance company to make sure everything went smoothly, he is as helpful as it gets and I do recommend asking for him.
Johnel BetheaThank you Johnel for getting me in a new Ford F 150 Lariat. Excellent service, very professional you are the Michael Jordan of sales consultants.
Excellent service ..nice polite people. I have brought several cars from them over the years and as long as Im buying I will be going there Brian Brooks is the best!!!
My car was recently rear-ended, and as soon as the at-fault driver’s insurance company sent an estimate, Chapman Auto got right to work, setting up next steps almost immediately. Within hours, they sent a tow truck to pick up my car for safe transport to the dealership to begin repairs. I am so thrilled and grateful for all of their help and support throughout this process. Everyone that I have spoken with has been so nice and eager to help!Update: The repair work on my vehicle is now complete, and it is FLAWLESS. You would never know that the car was rear-ended. John S., the Body Shop Manager in the Collision Center, is the absolute best. He was so helpful, taught me a ton about the insurance claim process, he advocated on my behalf when dealing with the at-fault insurance company when negotiating parts to be used for the repairs. He was very consistent in his communications, I was kept in the loop throughout the entire process.All in all, the Collision Center team runs like a well-oiled machine, and I am incredibly impressed with the services provided from start to finish. If I am ever in need of body shop work in the future, I will be coming to Chapman Collision Center on Roosevelt Blvd.
Took over 1 year to fix my sister 2015 F350 disel truck, I picked it up & it was not fixed correctly, broke same day, same issues, Engine Idle Soon & engine lights ON, ran 5 mph🤯
I couldn’t have asked for a better experience. Everyone was very friendly and helpful from the moment I walked in the door. My salesman, Bob Kozub, was kind, patient, and kept me updated every step of the way. He helped to make my experience very smooth, which was a pleasant change from stressful experiences I’ve had in the past at other dealerships. I would highly recommend Chapman Ford to anyone looking for a vehicle!
We had a great experience today at Chapman Ford and left very happy with our new Ford Explorer!! David Greenberg was our salesman, he was very thorough with every detail and I would recommend him to anyone looking for a patient, detail oriented person!
Total reviews rating 4.4
199 Reviews for Chapman Ford Sales, Inc. 2023:
Review №1
2022-01-29I purchased a 21’ Platinum Ford Expedition on 1/27/22. My Salesman Aaron Conway was outstanding! He was polite, not pushy, and answered all my questions in a knowledgeable manner. He and his manager worked very hard to get me the most money for my trade. I was very pleased with my overall experience! I highly recommended Aaron Conway and Chapman Ford.
Review №2
2022-05-19Went to this dealership and had the opportunity to work with Brian Burnley. He was very informative and focused on my needs rather than trying to push me to buy a car. I had a great experience and highly recommend you use him. I will definitely be returning to Brian for my next vehicle, but for now I’m going to enjoy my new Bronco. Thanks!!
Review №3
2022-05-02I had a great experience buying my Ford Maverick at this dealership.I communicated with Ed and Melissa and both were very easy to work with. I encountered no pressure or last minute surprises.Great buying experience, I wish more dealership were like this
Review №4
2022-05-11These guys were excellent to work with for my Ford Maverick factory order from July 2021. Up-front price guarantee, no deposits, knew how the custom order process worked to avoid any mistakes or delays, and Ed Simpson was very responsive when I made a few changes to my original order. Final delivery was just as great, they had it all ready to go very quickly after it arrived on the transport truck. I flew in to Philadelphia first thing on a Saturday morning and they were ready to get the paperwork done quickly so I could start my road trip back to NC. The waiting period for Ford to actually manufacture the truck was well worth it in the end!
Review №5
2022-02-02Don was great! I work in sales and understand the stress and being pushy to customers. I had the opposite experience. He got to know me , made me feel comfortable and not pushed to sell a car to me that I didn’t want. I’m sending my mom to buy a car from him.
Review №6
2022-01-13Had a great experience buying a car from here for the second time. My salesman Don was fantastic to work with. I like that I didn’t feel pressured or pushed into anything I wasn’t interested in. Highly recommend.
Review №7
2022-03-24Best customer service hands down.. thank you Aaron Conway for helping me seal the deal on my Ford Edge from start to finish. Very professional, attentive and knowledgeable. I highly recommend!
Review №8
2022-04-28I had a WONDERFUL, STRESS FREE experience at Chapman Dealership on the Boulevard in the Northeast section of Philadelphia. When I arrived the SUV I wanted to test drive was already waiting out front for me. I was greeted right away by Brian, who was AMAZING from start to finish !!! I went for a test drive and told him I wanted to stay off the boulevard which he understood and took me on back roads which put me at ease so I could focus more on the drive of the vehicle . Brian along with the finance department was very helpful with staying within my budget and getting me the best deal possible. While I was waiting for all paperwork to be completed Brain was sure to check in on me and kept great conversation. When everything was completed Brian made sure the gas tank was on FULL, plates were on and handed me two sets of keys with a smile . He then walked me out to my new SUV . Brian Congratulated me again and also told me that I could call him anytime with any questions! I truly would recommend this dealership . They have a wonderful team of people, who are willing to work with you and make your car shopping and purchasing experience one to remember!!! I will forever be thankful!!!
Review №9
2022-01-13The sales rep I worked with was awesome. No hard sell, nothing like that. Very knowledgeable. I was mostly interested in the difference between different models of the Ford Edge. Brian knew everything and did not push for me to go with any certain model. I am extremely happy with my whole experience.
Review №10
2022-02-17I worked with David Greenberg to purchase my F150 he was very helpful on whole process. I loved that the dealership was open to negotiate and meet some of my requirements and David made sure that everything go smoothly. He was honest on everything and I really appreciated that. He also went above and beyond the next day to find online , some prices for accessories for my truck.Thanks David. Chapman Ford is lucky to have you there.