Wheelchair-accessible entrance
Yes
Child Care Information Services of Philadelphia in Philadelphia
Categories
Location on the map
Philadelphia, Philadelphia County, Pennsylvania, US
Accessibility
Phone: +1 215-382-4762
Site: http://www.philadelphiachildcare...
Site: http://www.philadelphiachildcare...
Opening hours
- Monday:8AM–5PM
- Tuesday:8AM–5PM
- Wednesday:8AM–5PM
- Thursday:8AM–5PM
- Friday:8AM–5PM
- Saturday:Closed
- Sunday:Closed
Comments (24)
Staff are very rude and highly disrespectful. They act like they pay for the childcare out of their own pocket. One unfortunate looking young woman looked at me as I was standing in line, rolled her eyes and asked the other girl to take me. Like no hello, no greeting, nothing but an unnecessary nasty attitude. The other one, as she was filling out my change form, made an unnecessary comment regarding the times I needed care. The unprofessional attitudes are rampant and this place needs a SERIOUS customer service overhaul!
I went to visit this location because I had an interview and I must state that this office staff was professional and pleasant. I have never seen such excellence as I did when I walked into that building.I am certain that it is the norm to reflect negative comments and complaints but I must share that I have only positive things to say about this location. Even the security guard was on task and helpful to the clients that came into the door.Please keep up the good work in demonstrating that you all have a passion for what you do for a living....helping people.
This place is terrible they dont call u back if call them or leave a voice mail and also they keep asking the same documents over and over that u already sent in i dont know what wrong with this place
Really the worser you never get a call back from your case work , nor do you ever get notified when your kids gets a start date or anything unless you call or go up there and its very fustrating because it never looks like your doing your part on your end when it really is them .
Something seriously needs to be done about this location. I dont even know where to start here. Its so hard to get in touch with someone. They dont pick up phones and when they do they pick up and hang up ir they pick up dont speak and just go about their buisness. No one returns phone calls.
Staff here are so pleasant. They dont get smart , arent rude and treat you with respect. My worker Ms. Roper is very helpful and courteous .
Ive been calling this place for 2 days and feel like they have my phone number on a rejection list smh now my case worker put that Im ineligible adult because I didnt turn in everything which is completely a lie then when you try to appeal before the dead line her or the supervisor doesnt even get back in contact with you
I am highly disappointed that they combined the centers together because no one answers the phone!! At least when they were smaller they answered the phones. Trying to get a hold of someone is like getting gold from the end of the rainbow it’s ridiculous. Terrible customer service
This place is horrible …. no respect
Every time I call this place to see the status of my application I can never get a hold of anybody and it’s been months
Staff is extremely rude. I understand everyone has a bad day but everyday?!
I like them very nice peaceful staff
Voicemail is full and no one answers the phone.
Staff was very nice
Total reviews rating 2.4
24 Reviews for Child Care Information Services of Philadelphia 2023:
Review №1
2022-06-17The worst agency for child care. Cant talk to no one. Called and left several messages on case worker phone. No call back. They have attitudes when answering the phone. No one seems to know anything. Just a waste of time if you dont have Tanf. I filled out app on 5/2. Everytime I call they cant find me, or my case is still closed. City of Philadelphia’s CCIs is not for working people.
Review №2
2022-04-18I have been trying to get incontact with my caseworker for 3 weeks now, I even called and left multiple messages on her supervisor’s voice mail. No one contacted me back. Unprofessional
Review №3
2021-12-13This place is here to help and I cannot get anyone on the phone ever they are constantly messing up cases and accidentally cutting off child care and everything who can. I report this too if anyone know please leave a comment the whole company needs to be cleared and new staff need to be hired !! They are rude when you get through after 2 hours it’s just trash the whole system
Review №4
2021-03-09Rude staff, ms.johnson cut me off as she transferred my call to another staff member. Once i spoke with the women i was transferred to and she ensured me that my Ms.Torres was going to pick up her phone because she works in the same building and could hear her once again my call for Ms.Torres was not answered therefore i called back again. This time i spoke with once of the same staff mebers and when i was addred by name i could hear her co-worker rudely say thats her again. Even if i called back 4 times today to ask any questions the customer service that i recive should be nothing but professional. Its 11am and for someone to be annoyed of concering themselves with someone who is calling multiple times needs to change her outlook on her job or life.
Review №5
2019-10-17This place is the worst. They never answer the darn phone and when you try to reach your caseworker they never answer let alone return phone calls, but will be quick to say you didn’t hand in your paperwork. In the office, don’t get me wrong sometimes they staff are pleasant, but I can’t help but to say to myself , “ this why they not answering the phones, they’re too busy holding personal conversations”. I feel they need some serious customer service training.
Review №6
2020-03-16Worse place ever. Took them three months to return my call after leaving multiple messages. They definitely do what they feel like doing. How is one child in the same program getting ft kindergarten paid but mines can’t. They basically said cut my work hours to get my child.
Review №7
2019-09-13I never have an issue when I go in, but you can forget about ever getting your case worker on the phone. Don’t answer. Don’t call back. It’s frustrating as a working mom with two kids that I need to go into the office anytime I want to see what’s going on with my case. I understand they probably have heavy case loads and are most likely understaffed, but there has to be some solution to the lack of response when calling in.
Review №8
2021-09-24I fixed my paperwork, emailed it and drop it in the mail box at the location they said they never got it. Now my ccis supposed to end Tuesday I had to email them again and call them to check the email for my paperwork now I have to wait to see if they will fix it and I ain’t the one who cause this problem
Review №9
2020-01-15They keep changing shxt. I keep getting caseworkers that I never have the pleasure of meeting or speaking to on the phone. Ive gotten cut off and not reinstated even when I submitted my paperwork on time. They dont do ANYTHING until you come to the office and offer your firstborn as a sacrifice for some care. They get 2 stars because when I do go, the staff usually fixes everything on the spot and they are open late on Tuesdays.
Review №10
2019-05-04I was there recently to drop of documents for my son to start daycare. I went around 5pm and it was empty. I approached the front desk and waited for someone to call me up and none of the 3 ladies did. So I walked up and said excuse me to one of the ladies and she didnt reply nor did she even look at me. So I stared at her and she huffed and said, Will somebody take her please. I told her she should fix her damn attitude and she said girl bye. I was ready to wait for her a** outside. The next lady did assist me and we chatted for a while. Later that evening I checked MyCompass account and saw that my application went from pending to cancelled. I called today and the lady did not understand why it was closed when everything was turned in on time. She transferred me to Veronica but I got her voicemail with no call back. For all I know the girl who answered could have been the same girl that was rude. I will be up there next week to find put whats going on.