Outdoor seating
Yes
Chipotle Mexican Grill in Greensburg
Categories
Location on the map
Greensburg, Westmoreland County, Pennsylvania, US
Service options
Delivery
Yes
Takeaway
Yes
Dine-in
Yes
Health and safety
Staff required to disinfect surfaces between visits
Yes
Highlights
Fast service
Yes
Popular for
Lunch
Yes
Dinner
Yes
Solo dining
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Wheelchair-accessible seating
Yes
Wheelchair-accessible toilet
Yes
Offerings
Comfort food
Yes
Healthy options
Yes
Kids' menu
Yes
Quick bite
Yes
Vegetarian options
Yes
Dining options
Lunch
Yes
Dinner
Yes
Catering
Yes
Amenities
Good for kids
Yes
High chairs
Yes
Toilets
Yes
Atmosphere
Casual
Yes
Crowd
Groups
Yes
LGBTQ+ friendly
Yes
Tourists
Yes
University students
Yes
Planning
Usually a wait
Yes
Payments
Debit cards
Yes
NFC mobile payments
Yes
Phone: +1 724-838-7591
Site: https://locations.chipotle.com/p...
Site: https://locations.chipotle.com/p...
Opening hours
- Monday:10:45AM–10PM
- Tuesday:10:45AM–10PM
- Wednesday:10:45AM–10PM
- Thursday:10:45AM–10PM
- Friday:10:45AM–10PM
- Saturday:10:45AM–10PM
- Sunday:10:45AM–10PM
Chipotle Mexican Grill in other cities:
Comments (199)
Literally a terrible experience. Chipotle is usually pretty decent but oh my gosh these workers were so miserable and soooo rude acting like I was such a burden
This used to be the best chipotle around. Lately, not so much. I feel bad for the staff, they always seem overwhelmed and it’s always an absolute mess in there
I rarely feel the need to leave reviews but this evening I had one of the worst experiences I have ever had at a restaurant and likely will not be returning. Tonight I ordered dinner for my family and upon arriving, saw that my order was nowhere to be found. I spoke to the woman at the pickup counter and she told me that the order never came through and because they were so backed up, I’d have to wait in a very long line to order at the counter. After telling her that there was a reason we set a specific time and we couldn’t stay, she offered to make it for me as long as I could show her a receipt. I did but she didn’t mark which one was which so I picked up a marker to try and do it myself and was yelled at by the employee and ordered not to use their marker. Obviously I was very put off by this but decided to let it go. That is until we got home. The ENTIRE order was wrong. Every single item was missing different things. Guac, RICE, fajita veggies, and more than 1 meat were missing in different amounts from the orders. I realize they were backed up but this level of error is horrendous and will cause me to not return to this location ever again. I strongly recommend any of their customers to go to a different location or eat elsewhere. I’m shocked that this place has gotten so bad.
We love Murrysville Chipotle, stopped at this one because we were in the area. The first girl serving the beans, Rice & meat had her mask below her nose barely covering her mouth. They also didnt have the grilled veggies for the veggie bowl. Very disappointed.
I love Chipotle but the place looks like a garbage dump. Seriously there is trash all over the floor, the tables are always dirty, the napkins always empty, trash under the front counter, garbage cans overflowing and stale chips. I gave it two stars because I still like the food for the most part and it’s one of the only somewhat healthy non gmo places to eat around the Greensburg area.
My wife is a vegetarian.There was meat in the queso,they scraped the pans to pull out rice ,vegetables were out. Chipotle is usually one of are favorite meals. I know there are shortages but this was unacceptable.
Their food is always made fresh right in front of you, price is a little high, but honestly your getting your food for your money
Over charged me for chicken quesadilla because I walked in with no line and didn’t place order on app.. didn’t tell me til I went to pay ridiculous spending $15 on it when you’re out of black beans! Poor service
The food was good except no tortilla chips whenever I went and the workers were not very nice or friendly.
Delayed pick up time than promised. Food quality is the worst. Hope it is one time thing. Since it’s my first time at that location.
Buyer beware!!!! This place is terrible. They have screwed up my online order 3 times IN A ROW!!! This last time, when I opened up my bag at home, it was a Doordash order! Ugh. They don’t check and it is very very frustrating. I will go to the Murrysville store which is much much further away from me just to avoid this Greensburg location. Hopefully the new location near Westmoreland Mall will be better than this one.
Terrible , front line worker so slow and only one worker on the line . Other 4 employees standing behind cashier doing nothing and can clearly see 20 people standing in line and no one came to help the lady on the line . Dirty dish pans stacked up behind her on the meat cutting table . A male employee I seen cutting tips of his rubber gloves off on the cutting board . A container of corn was almost empty the lady put the rest of that into a fresh container witch changes the use by date / cross contamination. And there was absolutely no heat in the building it was so cold and uncomfortable trying to eat and music was so loud you couldn’t even have a conversation . The steak I got was nothing but grisly every bite I took of that meat I had to spit into a napkin. So disappointed will not go back .
Dont order online through the app unless you like waiting an average of 15-20 minutes past your pickup time. The workers move as slow as humanly possible, and get an attitude like youre personally offending them by asking what the status of your order is. Pick up times are just a suggestion at this establishment! Finally after standing by the pick up rack for 10 minutes, an employee asks what im doing and if I had an online order. I showed my email and app confirmation, and she unapologetically said oh haha there was a glitch in our system, youll have to get in line and refused to issue a refund in site when I asked. I left there irate that the only solution was for them to make my food A HALF HOUR AFTER MY PICKUP TIME and to have to call corporate in the morning about my refund since opening a cash drawer and voiding an order is beyond their comprehension. Ignorant, incompetent, and slow must be the Chipotle Way!
All the tables were dirty. The emo angry girl seemed to be annoyed she was working.
99% of the time . This location is always great. Fast service and good food
Quick and easy with online ordering. Wish they had an option for the vinaigrette for all foods
The food was good and it is a lot cleaner than the Monroeville or Oakland locations.
Like everywhere, the price has gone up for getting less.Especially the small amount of guac you get for $2.45
Why even order online when u can get ur food faster in the store? Not one person was in line and I had to wait 20 mins in store for my order that I placed 40 mins ago
First time there. Staff member helpful and knowledgeable about menu. My meal was comp. Really appreciated and the food was good.
I know its hard to get help these days, but this formerly excellent location has struggled a bit of late (07/21). See photo of my quesadilla 😂
The credit card machines were down. It took,no joke 30 minutes standing in line. When we got there we were 3rd in line. The woman making the food would disappear for 5 minutes at a time. My husband and I had our food made and it sat there for 20 minutes on the counter for us to stare at before they could even check us out. They added up our total with their cell phones. No receipt and no discount or anything. We paid for cold food and sat outside grumbling with other customers who experienced the same. I tried to go on the app to report my experience and the bot couldnt understand it. No person there either. Right now I know places are understaffed but we werent told about the hold up and no apology was even offered and I didnt want to cause any scene or anything. Worst experience Ive ever had at a restaurant.
The person on line was absolutely horrible. I was unable to understand her because she was so quite, she didnt seem to care about what she was doing, and couldnt wrap a burrito to save her life. The only reason Im giving 2 stars is the cashier who was incredibly pleasant and happy to help.
My very first time today, Now I understand what all of the hype is aboutLoved it
Never have complaints other than sometimes very slow moving line when its not very busy
Would avoid this location if you can or be ready for a headache with wrong order and long wait time
I love chipotle but the service here always seems to be a mess. Always busy and workers can’t control it. So busy that one time we had to cancel our order because we waited for over a hour to get it. Employees seem to be stressed/overwhelmed. Staff at least tries to accommodate. Food is good but the atmosphere/service need some work.
They only let you order digitally. I didn’t have great service and they don’t offer WiFi to download the app. The lady told me the food would be at least 25 minutes after ordering. After waiting almost 10 minutes for the app to download we left and went somewhere else.
I’m not really sure why I’m putting a review at all since I can see by the other reviews they don’t respond they don’t really care what you have to say about your experience! I’m a VERY GOOD CUSTOMER HERE! My son and I came here today and spent $26 the guy behind the counter was afraid to put anything in our bowls. We got Home to eat and I paid $26 for rice guacamole and sour cream my entire bowl was filled with it wasn’t even filled to the top six pieces of meat won’t be back.
I love Chipotle and this place always delivers. Highly recommend
This store agreed to be part of a charity Dine to Donate event for us, which was greatly appreciated. Then we had approximately 25 orders submitted for a single pickup time, and everything was ready, labeled, and perfectly delivered, right on time. Tremendous service! The food is always fresh and tasty, and pandemic sanitation practices are followed as needed.
Overpriced, bland tasting food in a pretentious, cold and stark setting. The food was as colorless, as it was flavorless.
We had lunch there today. The dining room was a total mess! It was filthy! They were out of white and cauliflower rice. Out of steak! Out of bottled water! Out of ice tea! And the service was awful. People were leaving instead of waiting in line.
Super slow and it’s like they don’t care about you or your time while being there
Over all this place went downhill, last 3-4 times that I went it takes about 25-30 minutes just for me to get to the front of the line with only like 5 customers in front of me. The tables are always dirty even when you come in right at opening time so it makes you wonder if they even clean anything there.The food also went downhill the steak is always over cooked and really dry. Next the portions went down as well, I dont tend to ever finish my food but now its crazy how little of everything they are giving.There is a new cashier and I asked her to use my reward and she told me Im new I dont know how to do that hold on she left and came back and never used my reward. So what is the point of the reward system if your cashiers dont know how to use them?Anyways this place went down hill really excited for the new one to open up soon.
Always great food...typically friendly service...occasionally small-ish portions.
Nothing like waiting 30 minutes after your pickup time and getting brown looking white queso.Terrible, not the Chipotle I know.
Placed an online order and there were 15 people waiting outside. After waiting 5minutes not seeing an employee one of the customers said they been waiting for 40minutes for their order. I left and disputed the charge on my cc and the charge was removed.Not sure why this place went downhill so fast. I was able to go into the restaurant in May and July to pick up an online order. Customers were allowed to go in and order. Covid was around then so not sure what the excuse is now for this horrible setup they have.
Chipotle was really good but it sometimes has portion issues. Other than that it has great environment and decent staff that actually interact with you.
They got a large group of 17 of us through the line very quickly, but definitely rushed me when I was ordering more than necessary. A couple of times they asked me something so fast I couldnt understand them, or they tried to ask what I wanted next before the line had even moved forward. I appreciate the efficiency, but not if it costs them the ability to serve each person individually. Overall a good experience, the food was good, and I would recommend.
Sad small portion s $9 for a bowl of rice and 5 pieces of meat. THE RESTAURANT WAS FILTHY!!!.All the tables were dirty, garbage cans filled, and debris on the floor. Could be a Covid spreader if you are eating inside
Really really good. Great customer service. I would say they really need to keep up on cleaning the lobby. The prices are expensive. But I will admit the food is amazing.
The young guy on the line had stuff slopped every! Then he barely puts any barbacoa in the bowl. I shouldve turned around & left! He didnt even layer the ingredients in the bowl. He just slapped it all together. I just about lost my appetite looking at how sloppy the whole area was. I shouldve just gone to a Mexican restaurant.
Chipotle is delicious... more food then I could imagine eating in one meal. The food was made quickly, and the staff was very considerate.The group behind us was not considerate of social distancing, but that was a reflection of those people, and not on the establishment.
Have been here several times; chicken is always over seasoned and as dry as jerky, rice is hard, veggies are so salty you need to drink 3 gallons of water after, and employees are very standoffish. This location used to be good, but seems like it’s going downhill.
We always have a good experience at this Chipotle. It can get busy at times, but dont let that deter you from going in. The employees here move quickly and keep the line moving. Even the longer lines here clear out fast. The food quality is always good and theyre accurate with your order.One word of advice for those new to Chipotle: they expect you to know what you want. Either look at the menu ahead of time or be prepared to ask questions. People will be happy to help you navigate the menu, but only if you ask.
Love the food and social responsibility of the company. This location is always really busy and seem understaffed. Garbage cans were overflowing and tables werent cleaned. We cleaned our own table and again when we were done for the next guests. Staff are really friendly and know about gluten free
Never ever gets the order right. I had missing items in my bag, and my bfs bowl had steak instead of chicken and white rice instead of brown. This is the third time they’ve done this. Don’t eat here. There’s not even an equal amount of things in the bowls all of my food was sour cream, barely any rice and any chicken. $9 for a literal bowl of sour cream. I will never recommend.
I love Chipotle, but this location is just terrible. Roughly 50% of my orders are messed up in some way when I order online. Last time I ordered chips and salsa and I didnt get any chips - and my wifes bowl did not have any sour cream/salsa as requested. Mistakes happen and I get that, but Chipotle wont even return my call to fix the error let alone apologize.
HORRIBLE service. I purposely used the app for a quick visit and it was nothing close to that. They also don’t announce names so that leaves everyone touching your bag, while looking for theirs. Save your time and skip this place.
Ordered food to be ready at 8:45 pm and it wasnt done until 9:25 pm. Got home to eat and my chicken bowl was mainly sour cream there was no chicken and bare minimum toppings. My boyfriend got a Steak bowl and he had maybe 5 pieces of steak in his bowl which was mainly lettuce. Very poor service and not worth the $16. Never going again was a waste of money! If you want chipotle I wouldnt go to this one! I am honestly ashamed in the poor quality of my food & service.
Repetitive rude service when ordering there, repeatedly messes up online orders, and puts orders on wrong shelves with wrong last name letters. So youre standing there, waiting for your food, assuming it would be put on the right shelf and you dont want to touch other bags because, you know, were in the middle of a global pandemic. Maybe get an actual adult to manage the place and they wont screw up as bad. Excited for the new chipotle at the mall to open because this one has horrible service and workers.
Usually I am very satisfied with Chipotle. This was an online take out order. I had to wait past the time. It seems that even when extra meat is ordered it is either not given or is not much extra. The staff at this particular location seems to be in a state of flux.The actual location is not good if you have special needs children that are sensitive to sound.
I came here for my lunch break to pick up an order and i was sitting there for nearly an hour to get a chicken bowl. If you are buying from Chipotle then don’t order online it is much slower than just walking through the line.
Ive visited this restaurant countless times to dine in and take out and have never had a bad experience. The food is always fresh and the staff are always casual and kind. The Its not real Mexican food argument people make against Chipotle is ridiculous... Its not supposed to be. Definitely my favorite place to pick up some well priced made to order food.
Went several times to learn that they are only accepting online orders. Placed my order. Took 20 minutes longer than pick up time and there was no extra steak, as ordered and charged for. Will not place an online order again and since u cant go in, I guess Im done eating here. Shame they cannot update their websites instead dont care to inconvenience their customers.
The Greensburg location was filthy when we went there this evening 8/29/2020. The counters they were preparing the food were gross and the gentleman preparing the food was touching everything he put in the burrito with his hands and then touching other things. Just completely grossed me out.
Although food was good, there were long lines and wait time was long also. Restaurant needed help. Dining room needed to be cleaned. Associates were kind and helpful.
I would recommend avoiding this place and going to another Chipotle restaurant. Online orders are never ready on time and often I have had to wait 30 to 45 minutes for my order. Many times once I get my order I find out that is incorrect I am sure the staff are trying their best, but it seems that the way this place has been managed recently has been going down hill.
Chipotle flavor used to be amazing and my wife and I had to have it once a week. Unfortunately they must have changed a recipe or supplier, its just not as tasty, and the meat can be fatty/chewy more than it used to be. The chips are still insanely good, the entrees just leave something to be desired now.
Worst Chipotle you can choose. Constantly mess up online orders, the wait is ridiculous. A very unprofessional & unpleasant location.
Excellent all in all. I only give 5 dates to the highest level of food cooked and presented to perfection in an atmosphere that is of equal calibur. So for a fast food joint. Id say you cant get much better!
Horrible and horrendous. NEVER get my orders correct. Its a shame. My daughter loves the food. It is impossible to get a pick up order correct. Sometimes we forget to add the chips. Most times an entree is missing entirely.
Different experience each time depending on who is serving. Ive paid extra for 2x meat, only received what I would in a normal order but have had the opposite happen,too.
I went in for a bowl 🥣 and over half of their toppings they had to pick up the bins to scrap out the last bits available. Never saw this ever before. 😔
Place was absolutely disgusting, floors were filthy trash cans were overflowing soda dispenser had wrong mix ice machine wasnt working and grossly overcrowded. Too many employees standing around when they couldve been cleaning the tables take trash out clean the floor. Anyone who gives this particular restaurant positive review either works there or knows someone who works there. Will Not be going back.
The food is okay not my cup of tea but not why Im giving it a 3. The line was slow and every time I have gone it was slow. The workers behind the counter were not helpful in understanding all my options for the meals they offer. Which I do state could be just they are swapped or new. But havent been there yet where they werent slow and packed. Thats all I have to say on them but over all nice idea cool themed restaurant.
Chipotle is one of my favorite restaurants so I may be a little biased. The quality here is uniform from my experience as a usual customer for a few years. The staff is also usually friendly regardless of whos working. The food is very fresh as is expected from Chipotle. The wait time can get long at times but as local Chic-Fil-A fans know, the wait is worth the food. Everything is always delicious here, its hard to tell that this would be classified as fast food just judging on quality. By far, this is one of my favorite local places to eat.
Wonderful food, fresh and tasty in timely manner..walk in and in less than 10 minutes a delicious fresh meal in your hand..clean unit and friendly service..
Everything was so good! Fresh with good portion sizes! The staff was really o too of a lunch rush it was so cool to watch! There was one employee and really tall gentleman who deserves a raise cause he is like the perfect employee!
I come here all the time, I’ve placed online orders and went through the line. I placed an online order and it said it would be ready for 2:30pm. I had the order confirmation on the app like always to show the employees that I did indeed have an order. They said they didn’t receive it. They said I have to show an email confirmation order which I have never received when placing an order before. Maybe it’s because I placed an order through the app, but I always do it that way? This isn’t the first time it happened and I noticed the first time and this time there were a lot of online orders going through. The first time they gave me my order but I had to wait for it. I still get charged, so I will be calling the manager of the store.
The service is fantastic here! The workers are quick to make your order but may occasionally forget to do something small. The food tastes good and a lot healthier than other fast food restaurants. The price is slightly higher than other places, however, its worth it!
Amazing! Chipoltle has always been my favorite fast food resturaunt. My family and I always have a great meal there. Totally would recommend if your looking to eat something fresh and healthier for dinner or lunch.
I watch more employees talking and hanging out instead of working when theres a line outside the door. Online order was 20 min late, not the first time. If you can find a diffrent Chipotle, go there.
Love the food, but I wish the chips were consistent! Sometimes they are very good but yet other times they appear stale. It probably just depends on how long theyve been out! The rest of the food is awesome!
Amazing service tonight - my first time there, and as soon as I told the server Im celiac, he changed his gloves and asked what I was going to have so he could change the serving spoons and get fresh cold ingredients! They were very busy, so i was happily surprised they were so willing to accommodate me. Very friendly staff as well.
Had an order for pick up they didnt have ready ,waited 20 mins for them to tell me they didnt have my order. then when the service I work for called to place the order again they didnt bother to answer the phone and my order was canceled. So I lost a 22 dollar order because they couldnt do there jobs and I will not take anymore of this stores orders
Horrible portions for the price. They only gave me half scoops of chicken and rice and by the end when it was made I basically paid 10 bucks for a taco sized burrito. I was also the only one in there and they rushed me out so fast that the person didn’t even listen to me saying I wanted my queso on the side (so they had to make a new one) and they didn’t even ask me if I wanted cheese or lettuce. Bad service.
This place was filthy! Looked like floor had not been swept in days, food on all tables, none were clean. When asked to clean one girl had an attitude. This place turned my stomach. Disinfecting is a joke
I have no understanding as to why they only let you order thru an app?? Humans work there, let them take the orders!! And as you can clearly see based on reviews their way isnt working! I refuse to give my money to a company that I cant order thru a person.
LOVE LOVE LOVE CHIPOTLE!! I order food from here just about every week. Friendly staff and great service.
I love it here and if the review was based on service it would be a 0/5. We came in not even an hour before close and got two burritos. They were very rude. Rushed us out and assumed we were getting it to go. To add the burritos were not even wrapped. This was by far the worst experience I have had.
Chipotle is always good. They did a fundraiser for our local high school swim team with 10 percent of sales between 4-8 pm going to the team. I can recommend chipotle.
Delicious food as always . Clean restaurant and friendly staff. Outdoor seating available . Other shops and pharmacy are within walking distance .You’ll have to turn in at the light and then come in behind the pharmacy to reach the parking lot.
This Chipotle gets you in and out pretty quick. The guy at the register is always super nice. I love being able to get a vegetarian meal that is hearty (sofritas and veggies) and delicious. Very popular at lunch time sometimes with very few tables to choose from.
Food dry also went on Job interview store mgr was happy with my interview and never heard back they are in need of help but l havent heard from them its called discrimination because of my age l have several interviews and had a manager tell me that probably not get the job because they were looking for someone younger wow so I look at it dont hire someone with experience they were looking for someone younger what the hell!!!!!!!!!!!!!
This location is not always the best. They employ a lot of teenagers who are not trained well. At 2 on a Saturday afternoon there were only teenagers on the line with a line if customers out the door. There were multiple orders before me there wrong and I paid for my entire order but only got part of it. I also watched an employee throw a container of corn salsa, yell i cant take this today and walk away from the line to the back. That caused a lot of confusion and unhappy customers.
Food is always fresh and delicious. I have never had anything there I didnt like. Gave 4 stars instead of 5 because every time I have ordered a bowl of some type I get guacamole on the side. My husband and I get an order of chips and guacamole. We get charged for the guac for the bowl AND the chips and guacamole, but we have NEVER gotten the guac!! We get home and there is only 1 order of guacamole, yet we paid for both. It just happened again today! So make sure all your items are in the bag!!
Good service, first time eating at chipotle, not overly impressed with the food, lets just say I tried it once
Good for vegetarians/vegans as well as meat eaters. Fast service, quality food. I get a bowl and ask for plain rice (no cilantro) and they can tell you what items dont contain cilantro if you dont like it.
Food was cold. Quesa had a crusty ring on restaurant pan. Could this be a sign of neglect. Fire the manager now.
The food was okay ,but the service was terrible . We had to clean our own tables
Perhaps the most over rated and over priced quick food restaurants in the history of restaurants. Giving one star is generous, and its given just for the local employment opportunity and tax revenue generation that is provided by its sheer existence and absurd popularity.
Great customer service. Food is absolutely wonderful, I mean come on its Mexican, with chips and salads. I would say its standard to all the other Chipotle I have been too.
I mentioned that I was torn between the burrito and the bowl. The young man working that station kindly suggested that we put the burrito shell in the bowl, one of his go to favorites. Friendly service and quality food keeps me coming back time and time again.
I have always enjoyed chipotle but today the bathrooms were filthy and there was no clean tables. They have tons of help behind the counter and they don’t look after the dining room or bathrooms. Management needs to look into this.
It was my wifes first time there. We both really liked it and they gave her some free things to welcome her. Thats great friendly service. Thanks for a great experience...well be back for sure!!!
Great experience friendly staff. Had salad steak was seasoned perfectly lettuce was fresh and I added blanco queso on top together it was delicious. Clean restaurant. Wish I lived closer
They are always rockstars with service. They were trying so hard to make sure they stayed in the occupancy guidelines by making people stay outside till the line cleared and I even witnessed an online order lady yelling at them that it was taking too long and they handled it like champs. Never any issues here.
I will Have to say very impressed on my first visit to this restaurant. Great food great people can see the food being made in front of you. The only thing I might change is the prices but other than that its great.
This Chipotle is the best Chipotle. I really liked the staff and the customer service. Really great service and really fresh food. Totally loved my experience.
This is a very busy Chipotle! But boy do they know how to handle it! Every time I come to this location they are fast, friendly, and the store is always clean! Definitely stop by if you are looking for a good meal!
Its all good just wished they had some scallions and for a place called chipotle youd think they would ask you if you want any chipotle sauce
Usually love Chipotle but holy God get someone at this location that wants to work at some sort of a pace. At least know how to fold the damn burrito in less than 5 damn minutes. Ive seriously been in likeness for 30 mins now
Love it, but for a bowl and drink its like 10 dollars you can go to a sit down for the same money its always fast and the people are nice. Place gets crazy busy for lunch dont let the line turn you away the wait isnt long and you can order online.
The food is very good only the place was too messy and dirty. but the food is very good.
Online order took 15 minutes with no one in the store. Every time I order online it’s like this whether it’s busy or not. Employees are also very rude.
Might have to wait a minute (never more than 5) but the food is well worth it.
This place always serves amazing food at insanely fast rates. Staff is friendly as can be, too. Theres a reason why Chipotle has such a huge following of loyal eaters.
Love it here this is one of my top three favorite places to eat usually a little crowded but always worth the wait. They have the freshest ingredients and some of the coolest work staff ever
I had an online order and had lettuce as a side and got no lettuce. Was very disappointed. ........shame
This location consistently comes through for me. Good staff that keeps the line moving like a well-oiled machine. Other Pittsburgh area Chipotles seem to fall short when compared to this location.
We love Chipotle! The burrito bowls are incredible and the online ordering is fast and easy! I just wish there was one closer to us!
Employees are rude morons who cant do their job. He was cleaning the countertop and didnt change gloves when starting to make food for people. Then he had the audacity to say he cant roll my burrito, and did a half assed job at it. Calling the health department tomorrow.
The door says they are open from 11am to 10pm daily. I arrived at 8:10pm and they were closed. In the time I checked the door and walked back to my car, 2 separate people attempted to walk into the store. Im sure they were just as disappointed as me. I got Sheetz instead and even got a loyalty discount there.
Great food and great atmosphere
Not that good. Fair at best.
Poor and slow service. I waited 12 minutes in line and i was the 4th person back. Dining room was very messy. Food was average, bland and not very warm. Crew was to busy joking with each other than taking care of the customers.
Thank you for rude management and food poisoning.
I go there allot 98% of the time perfect...on a few occasions the chips are really greasy and chewy.
Love Chipotle!! Fresh ingredients always. *Special note though if you want lettuce, you cant get it right now because of the recall on romaine. Didntvbother me.
Fast service, good price, made right in front of u. I just wish u could choose a smaller portion, because its too much to eat in one sitting for me and its not as good rewarmed
Chips was not fresh again very stale seems like that always an issue no matter what time mid day or night.... the steak was also dry the queso tasted like a powdered mix not impressed usually are service is better last two times was horrible!!
Workers need to put more meat in the bowls. You pay enough for the food, which is good but, many times there are more veggies than meat in the bowl.
Venerally good though the amount of ingredients they slop on can be really inconsistant. A lot of times i get two bowls for takeout, one with half rice and double in another, and they almost always put the same amount in each
Excellent customer service very attentive to your needs to make your meal what you want.
I was here as a doordasher to pick up an order. The employees were great, the food smelled wonderful and I was in and out so quick I forgot I even stopped.
The food was alittle bland but the staff was friendly and fast considering there was a line all the way around the restaurant
Extremely slow to move the line. Literally took 15 minutes to make tacos for one customer. Took almost half an hour to get food and leave and that was with only two people in front of me.
So dang good. If you hate cilantro like I do just ask for plain rice. The flavor they use on the chicken is perfect.
Food is tasty, staff is nice, but one thing the staff needs to do is slow down and dont rush you to make decisions on what to put on your burrito or bowl.
Overpriced but its great food. Never had a bad experience in a Pennsylvania restaurant but I do get sticker shock when I get to the register.
Served dried out food at 830 when they close at 10pm. Ordered 2 chicken bowls and were very skimpy on what was In it. Even asked for extra rice, lettuce, salsa..ect..
Great food!
Fresh food always, I always have great experiences here. Check it out next time you are nearby
Do you know how sometimes you go to a place and the food isnt the same as it was the last time you visited? Well, that doesnt happen when visiting Chipotle. I love their food.
Love this place, could eat it all the time. They get you through the line pretty fast too! Only complaint is that the price of chips and guac is unreasonable.
Always get a good amount of food no matter if its a bowl or a burito, I can make 2 meals out of my order. Food is always delicious.
The beans and rice were undercooked. A little on the crunchy hard side. I didnt enjoy my meal...
You can never go wrong with Chipotle for a quick bite.. as long as there are no bacteria outbreaks or birds flying around inside (really happened, twice actually.. Google it).
So so good. Really good tasting food, fast, amd clean. Of course the next day I wasnt so happy about it... But the suffering was worth it!
I stop several times a year and have always liked their process and food.
Spent $23 dollars there today and I frequent this location once a week and today I was treated very disrespectful by a young woman there. Left there very upset and disappointed.This particular employee should not be working there. I’m sure I’m not the only one that’s complained about this girl or the rest of the employees that work there.
Only cause my family works there
Love the huge burritos! Always fast and delicious. They make it how you want it right in front of you. I want one now!
I wont stop here again until they close and totally remodel, worn out looking dirty place
Standard Chipotle. Good food and good service. This location had been particularly good with my wifes food allergy so I rated it a little higher than your bog standard Chipotle.
Love the food but the place is seriously a mess. Like dirty tables and food thats been on the walls and floor for quite awhile
The food is always delicious, employees seem happy and kind. All ways busy but not a long wait. 👍👍
Closed - something about water? I have been craving Chipotle since moving here a month or so ago, but surely disappointed today as another guest told us they were closed...something having to do with a water issue. Please reopen soon so I can change my review!
Was greeted as soon as I came in. And not a generic hi. You could tell he was a cheerful guy. Food was great. Well done!
Love the food here! Only problem is that it gets very busy and noisy at times. Its totally worth it though.
Waited 45 minutes and had to cancel my order. Horrible wait time and customer service.
This location is always busy - its at least a 10 minute wait. They are often holding on a line item too. They give out good portions though.
Great for a quick meal. Lunch was busy but line moved quick. Got a burrito and it was pretty good.
I only GAVE it a star because I had to in order to write a comment. The store was so dirty at 1045am when they just opened for the day. When I asked the cashier do you clean your kitchen area like you do the lobby her response was WHAT!!
Food is good but I still like my Homemade Chili better than anyones !
Always takes 2x longer than estimated time for mobile orders and usually some part of order is incorrect!
Ordered online and they completely screwed up my order after they said their system went down and the delivery driver had to tell them what I ordered. They have been terrible lately with ordering.
Good food. Usually not much of a wait despite the long lines at rush times. Generous portions. Love Nantucket drinks.
It was delicious, line was long but thats normal for Chipotle.
Corporation should treat managers and employees as welll as they say they treat the environment. They have no regard for employees or store managers .all the while professing what a great place they are. Just a lot of talk.
I found this Chipotle equal in consistency to those at home in California. Its the ONLY chain restaurant that I will dine in, period. And its all about the quality of the food!
One of my favorite places to eat. My fav dish is the chicken burrito bowl!
Dirtiest Chipotle Ive ever seen... napkins, straw wrappers, drink lids, food particles all over the floor. It looked like someone was cleaning off the tables but that was it - really gross
I walked in, was greeted, served and sat under 60 seconds. My burrito was perfect and the staff were very friendly.
First time there and was quite impressed by the quality of food. Delicious burrito...I cant wait to try a bowl next time.
DISASTER since covid. You could make your entire neighborhood chicken and rice bowls before you get your food. If you order online prepare for it to look weaaaak
Terrible food. Table not sanatized after each dinner. Wont go back.
Great food, fast service when its not completely packed and busy, and definitely maintains its cleanliness.
Usually very good at this location. Sometimes rice is not quite cooked, but overall is good.
Ordering and pickup went well. The burrito bowl rice was rather dry though.
Its always gross. Not clean overflowing trash. Id like to see some holding Temps. Ewwwww
Always quick and delicious! Love hope they can accommodate my wife and daughter, both who have Celiac
If you havent eaten here, you should. Fresh food faster than fast food. Always good.
Love this place always fast service even during this pandemic they are fast accurate and nice thanks chipolte team
I always get a steak salad, but if you havent tried their chorizo, its worth a shot. Good stuff!
Very good food! Quick service however at times it feels rushed to make a decision.
Barely any chips like 1/5 bag full also stale food is not as good as I use to get from my hometown
Wish there was one in my area awesome food
In store ordering is fine. I dont think Ive ever had an online order that wasnt messed up, though.
I eat here every week. Ive got more seniority than the employees. Its delicious.
Didnt give enough food me and my daughter food was bad never going back there !@
Great food and clean environment. Had a very grumpy and unprofessional cashier but the servers were happy and great at customer service!
Asked for my order to be placed in the same bag as my friends, when I get home I look in my bag and it’s not there. I then call them and tell them and it’s rings and rings and they never answer.
Not happy that I drive all the way to Greensburg to find out that youre only taking digital orders. Not everyone is set up to do this.
Pretty good Mexican food. Wish the price was cheaper but doesnt take away from the rating
Finished $8.50 lunch still hungry. Go to mex rest at westmoreland mall. U get decent portions same price.
The food was great! As always. Get your moneys worth.
Total reviews rating 4.1
199 Reviews for Chipotle Mexican Grill 2023:
Review №1
2022-05-04We use to love this place. We ordered so many bowels. Last few months really went down hill. More like ordering rice, rice, rice hardly any of the other ingredients in the salad. Use to be able to get peppers and onions. Salad was warm and delicious. Now cold and skimpy. They look to me like they are afraid to put something on the rice. Not enough to fill you up anymore. Skimpy. Very disappointed... One star is for three rice.
Review №2
2022-05-29When I arrived, the place was packed. The entire restaurant was spotless. My meal was prepared in no time flat.. Wait staff was courteous and professional, expedient and efficient. Compared to the restaurant in Pleasant Hills this particular restaurant is stellar, whereas the former is atrocious and should be closed down.
Review №3
2022-02-11Very consistent and clean location. Second area dedicated to making pickup orders. Very nice staff so tip them well! I drive twenty minutes further to go to this location vs the one near century three that is dirty, super poor quality and the staff look like they shouldnt be touching food and the area is sketch
Review №4
2022-05-01I never give bad reviews, but this location has a history of wrong orders and other mistakes. Chipotle is good, but never go to this one.Rude. No chips in order. Employees could not offer refund. They also could not seal up the food correctly and the order leaked all over the car.
Review №5
2022-03-13Here is me heating up my burrito because its the same temperature as the lettuce. Ice cold. not sure why my queso on the side is hot but the burrito was literally cold as ice. thanks for having me wait an hour
Review №6
2022-05-03Its a great place to make your own burrito! They offer a variety of toppings for them or bowls or wraps. And they have the best nacho chips!
Review №7
2022-04-17Got home with my order and 1 of the burritos I ordered has none of the toppings I ordered and it did not have any queso or guacamole that I was charged extra for and when you try and call to speak to a manager the automated system wont let you and there is nothing they will do to make there mistake right oh and did I mention that the girl that make the order was clearly high as a kite on drugs. She kept forgetting what she was doing and dropping things and almost passed out 4 different times while she was making my order. I will never order from here again.
Review №8
2022-05-03We quit going here for a long time because out of nowhere the food became too hot. The same things we’d been ordering were all of a sudden laced with chopped up jalapeño peppers. We decided to try it again and every time we’ve gone in they are out of green peppers and onions, sometimes chicken, and tonight they were out of the queso dip and peppers and onions. You make burritos… You can’t be out of peppers and onions 5 visits in a row. Way too pricey to walk away with half of what you ordered.
Review №9
2022-05-26I’ve eaten at many Chipotle’s in many States and this is the first time I was disgusted. Was a delivery and the burrito was as flat as a pancake, they didn’t put anything in it as requested plus the wrong kind of meat. Paid for double wrap because usually it needs it. Not this one, paid for double wrap and got a single which was old and stale. Tortilla’s we’re also old and stale. Shame shame on you for selling dried out stale food. Never ever again. Omg you should be ashamed truly. In the garbage it all went.
Review №10
2022-06-30Worst tacos Ive ever had at a chipotle, The smallest amount of meat Ive ever seen, it was so dry an over cooked. I ordered 3 of them they were so smashed an rolled into a ball I didnt even know where to begin. I can honestly say I will never order from this place again what a waste . Very disappointed