Kerbside pickup
Yes
CJ Pony Parts in Harrisburg
Categories
- Auto parts storeAuto body parts supplierRacing car parts store
Location on the map
Harrisburg, Dauphin County, Pennsylvania, US
Service options
Delivery YesIn-store pick-up YesIn-store shopping YesAccessibility
Wheelchair-accessible car park YesWheelchair-accessible entrance YesPlanning
Quick visit YesPayments
Debit cards YesEdit infoPhone: +1 800-888-6473
Site: https://www.cjponyparts.com/
Opening hours- Monday:8AM–9PM
- Tuesday:8AM–9PM
- Wednesday:8AM–9PM
- Thursday:8AM–9PM
- Friday:8AM–9PM
- Saturday:10AM–6PM
- Sunday:Closed
Comments (199)
Ordered an Ignition coil in the New Year that needed to be shipped to Canada, coil arrived in one piece but seemed to have a scratch from top to bottom...was even under the sticker...I emailed CJ, and after a week they replied...they offered to give my money back or they would ship a new one, I need a coil so I asked if they would ship me a new one.....10 minutes later one was being processed..and sent to Canada without any extra fees!!..Super service like always...nobody beats CJ for customer service!!! a special thanks to Rebecca....she is an asset to this team...2 thumb up!!....
Warning to all. CJ pony parts advertises items and has no idea if they actually fit your model or year. They advertised an item for a 65 fastback. The part arrived and clearly was not correct. I requested a return, however, they refused to pay for shipping. They stated that although they advertise items for a specific model and year they do not guarantee it. They said it’s on me to do my own research and call around to other shops to make sure it fits. I explained that they advertise that it fits. That’s apparently meaningless. I also explained they they provide to details with regard to the manufacturer to even allow me to investigate. I didn’t get a response. All I got was “I’m not going to go back and forth with you.”I have never had this issue with NPD. They stand by what they advertise. I would direct everyone to national parts depot. Much better customer service.
Have been trying to reach them and never get a call back. Other times I placed orders for my husband and was out on hold for hours. Tried to place a order with credit card and was refused as I talked to my bank and they said it was because of CJ Pony not them. Customer Service called me back at 8:20 am this morning, I asked a few questions then I thought was disconnected but now realize they hung up on me as I have not got a call back and it has been 3.5 hours. I have placed orders for my husband before and did not have a problem. We are doing restoration on 3 cars at this time and I am seriously thinking of taking my business elsewhere as we cannot wait around for months.Update:. Barbara called me from CJ Pony tonight at 6 pm and apologized for all the problems I have been having. She took my order and credit card information. Everything is completed. She went above and beyond to correct things for me. Thank you Barbara.
The first order for suspension hardware kits was good and shipped quickly. Decided to order a big brake kit and it shipped with only a single rotor. Support is rough, the chatbot is endlessly frustrating. The support agent via the phone was good, but has ghosted me after I responded to their request of pictures of what I received. 10 days and two follow up emails from me and still no response. #Update, still no response or rotor.
Received faulty GT350 stripes for our 2019 Shelby. The Stripes sent were too short to go down the side as shown. Once cut as per the instructions the Stripe did not even cover the door. Following the instructions when we peeled the paper and the 350 numbers would not come off the paper and onto the Shelby. I called service and spoke to a representative about the issue and was informed you need to call within 30 days about an issue which I was not informed before. CJ Mustang would not be responsible for the faulty Stripes. I asked for a review to be sent to my email which she said they would. I never received an email to fill out. The part order and shipment was okay. The product is faulty. And the service person was not honest.
I will most definitely not be shopping here anymore. I ordered a part for my car weeks ago. I have been contacting them, asking where my part is. I get the run around, “oh looks like it should be shipping out this week”. The part on the website says it ships the same week. I contact them via email, no response. I reply to the email to open a case, no contact back. Just their automated email response emails. I call them, sit on hold for a while. Then I choose the option for a call back, never received the call back. Customer service is absolutely terrible and will not spend any more money with them. If I could leave a 0 star review, I would!
This company has been one of the biggest liars, false advertisers and won’t stand behind what they sell. I used them back in early 2000’s and no issue but now website guarantees shipping today if ordered by certain time. That was ordered on time not shipped for like 4 more days. When item arrived I was missing all of the hardware. I asked for them to send a new one and return this one I was told that’s not how they do business. Customer service isn’t there I asked for a manager or supervisor I was told they were not in. I was told they would call me back well that never happened. I will never order from them again.
New customer here, excited to get some upgrades for my 66 chevy. I ordered a $1,200 disk brake and drop spindle kit 4 MONTHS AGO. Ive sent a few emails, filed 2 order status inquiries of the website, and spent an HOUR on the phone hoping someone would pick up to tell me what was going on. I havent received a single respond whatsoever. Im telling everyone I know that CJ Pony Parts is a scam. Might as well just flush your money down the toilet.
Worst possible customer service. Charged my account multiple times and did not provide tracking number.Spent hours on hold trying to get hold of someone. When I finally did, they were rude an unapologetic.Told my order was on hold because of a technical problem they had. I asked why I had not been informed. Was told when they get to me they would inform me. This is now 3-4 days later. It was ok for them to charge my account multiple time but I’m not enough of a priority to get in touch with to solve the problem. He then told me the product would ship that day. Well it’s been over 24 hours and it still hasn’t shipped. Will never be ordering from this company again.
My most recent experiences with CJ have been fantastic! Thanks for the help!Index:All’s well that ends well. Barbara sorted out my issues for me. Thanks for the help! Tell the owner to staff up, you are spread too thin.Index:Absurdly difficult to deal with. I’ve been sending emails, making phone calls, sending more emails….no response outside of an auto generated email. I have two orders that are over a month old that for whatever reason haven’t shipped or show as shipped and then lost in the ether. This is the first time in my life I have taken the time to write a review and don’t put much stock in them normally. This has just been beyond frustrating. All I’m asking for is a response, plain and simple. Things happen, orders get mixed up, no big deal. Just don’t ignore me for 4 weeks.So they reached out and apparently sorted out one with of my issues. Thanks for the help! I replied to their email asking about the second issue and haven’t heard back. If anyone from CJ reads this please look into order# 59778185. FedEx told me they never received a package and CJ isn’t responding.
I ordered a winch plate for my 2016JK, right picture, and received a different plate, left picture. When I reached out, I was told that their information and picture was wrong/ outdated. I sent it back. Even though it wasnt my fault, I still had to pay to return the item! I understand if it was my fault I would have to pay to return the plate, but it wasnt my fault. This may be an isolated incident, but I dont recommend this company. One bright spot, Rebecca was very pleasant and helpful when contacted through email.
I ordered side emblems for a 1964 Chev truck. I received the shipment about a month later with the box labeled ‘side emblems’. But the box contained seat belts. It’s only a difference in price of 15 or 20 dollars and I would be fine with keeping them and reordering the original products with a credit of the difference but I cannot get customer service to answer or return a call .
Had nothing but issues with this company. I ordered euro tail lights and picked the option that would be to me in 2 days and said it would be shipped the same day. I paid extra $ for shipping and they still took over a week to arrive. i even contacted the main bchastain@cjponyparts and they didnt help at all either. Just didnt even respond after i said i wanted my extra shipping refunded after they failed to ship same day and didnt ship within the time frame of shipping i chose. Absolutely horrible company and the customer service is the worst ive ever dealt with. The product was fine but this is a horrible way to treat customers. FIRST AND LAST TIME CUSTOMER. AMERICAN MUSCLE IS THE WAY TO GO!!!
Spoke on the phone before my order. Said i have a 95 mustang and what parts I need. we talked about other things for a while. later I placed the order paid for over night shipping they didnt send out the parts for 3 days. After I got the parts the lock kit was for the wrong year. I wanted to return them then buy the right ones plus wanted to buy a grip of performance parts like a cam.. but they want me to pay return shipping.. that dose not seem fair to me.. They lost my for sure. Then they tell me that the so and so I talked to dose not work there.. I called again and he answered and said that dose not make sense because Im right here. but they cant help me send the parts back because it was a web order. .. well its all a web order in my opinion. ldi17 part number is for a 1973, but it also pulls up under 95. their return guys will straight up tell you youre lying to get out of a refund.. even if I was about to buy 1500 worth of parts. Thier loss not mine.
I recently ordered wheels for my kids mustangs. They apparently had them priced wrong and in a couple of days contacted me and let me know instead of about 200.$ they would be about 2000.$ if I didn’t cancel my order right away this would be charged to my credit card. They said the rims had been miss marked. I said ok,can I get a discount on other items that I could afford to order. They drug me along with stories about that person being on vacation but never gave me an extra 1% off of anything. Thanks guys. Will tell all my friends about my service
I ordered exhaust and received the wrong part (not their mistake, it was packaged by the vendor). I have been dealing with support for 4 months now trying to get the issue resolved. Nobody will call me back even though Im told someone will. I have to call and wait on hold every 2 weeks to find out nothing has been done yet.
Zero Quality and Zero Customer Service. Nothing will happen fast if there is an issue with your product. Purchased a throttle enhancement device for my 08 mustang. The only thing it did was run my engine out of control after i got on the road. Left me on the side of the road trying to uninstall the junk part.After at minimum 15 emails back and forth and two associates later i finally got a return shipping and refund thereafter. Its hard to imagine customer service being worse than this experience.Find your parts somewhere else. It will save you a massive headache.
Missing order - RESOLVEDEDIT - Updating this review from 1 to 5 stars. Issue has been resolved as outlined by the owner response below. Thank you for making this right, I had hoped it would’ve been done earlier since I was urgently waiting for the gauges to get my car back on the road but I am happy it was finally resolved. This goes to show that you guys are giving your ear to your customer complaints and taking all measures to ensure your customers are satisfied hence why I changed my rating. Communication is key here.
Sometimes things don’t go as planed. One of my items arrived damaged so the call was made to resolve the issue. Being honest I did have to wait on hold for a few minutes. Once the line was connected , the customer service representative Alondra Salas was courteous and empathetic to my situation. After sending a few pictures within 15 minutes a replacement order showed up in my inbox. Shipping at CJ is very fast and the sales department is knowledgeable. Even though I had a problem Alonda made sure it was corrected , so thank you !
I ordered a few parts and the day they were expected for delivery the tracking stated the package was discarded. I called the shipping provider and they stated that the shipper requested them to dispose the package since it arrived damaged. I cannot begin to explain how disappointed I am that they would do such a thing and not even tell me. I have attempted email, chat and several phone calls and have made not reached anyone for a solution.
I drove up from the Scranton, PA area (roughly 2 hour drive) today to check out cj pony parts. Over the past few years I have ordered parts from them and have never had an issue so I wanted to see what the actual store was all about. Their Google hours were never adjusted or are just wrong as Google said they closed at 4. I got there today to find out they close at 2. I wasnt the only one that had pulled into the business who also thought they closed at 4.
I have to say that Cj Ponyparts is the best place to go for Mustang parts. Even in these difficult times with parts shortages worldwide I find the staff very diligent in getting The parts I require to fill any of my parts orders or in some cases if parts go missing when being shipped. Joe Coleman is a top-notch guy and is extremely knowledgeable when it comes to ordering parts for my 1972 Mustang.I would highly recommend these guys for your Ford Mustang parts .👍
CJ Mustang return process is not ideal. Not only do you have to send the return items to Nevada, which is expensive and I had to call twice to get my refunds for all items. Very sad business model. The trick is not to return anything.
I recently ordered a complete interior kit for my 1966 mustang. I spoke with Karen and she was simply outstanding in getting the order resolved & completed. She was very professional and what a great attitude. Thanks Karen!
Would never order parts from here again if I could give it zero stars I would. order a fox shocks in a kit but only got the back 2 other 2 were on back order but online said in-stock waited awhile still nothing called said it would be a month now I want to return them the ones I got and they want me to pay the shipping back to them vary disappointed with them I would recommend ordering anywhere but here never had this problem with quadratic extremetrain or Morris 4x4
These guys send the wrong products, wrongs sizes and then break my chops when I ask for a return and stop responding. Horrible customer service and a horrible company. Seems like a scam so please be careful before buying!Update - these guys did refund me but under the circumstances that I send pictures or videos of me smashing the product so that it can’t be used. It wasn’t worth them restocking their $125 product lol….. anyways do some research before using these guys they’re extremely professional ; )
This place is the worst place to buy any parts, they lie to you for anything they say, they send you the wrong parts and than they make you pay for shipping for delivery and return. I called costumer service and everyone said a different thing. They herd me have an accent and they treated me in a ruder way than my husband. DO NOT BUY NOR SUPPORT THIS COMPANY! Take your money somewhere else, they don’t stand by any decent values.
The most god awful company I have ever worked with.Fill out our cancellation form on the website to cancel an order - do it and they ship the order anyway.Now, instead of them actually giving me a refund and sending me a label, they expect me to eat it or send it back with my money.On top of that - it takes days to get a call back.
I started out understanding but now I realize they have been lying to me for months. I ordered a small part in January knowing it was back ordered. The problem is every time I call they give me a date and once that date comes they give me another one farther out. It has been 3 months which is a long time no matter where or how the part is being delivered. Stay away like everyone else is saying. Also the call back system doesn’t work either so you have to wait on hold no matter what.
Terrible. 11 emails back and forth to return a couple products and now they’re passing me off to another rep because they issued a credit instead of a refund. Took weeks to get it processed in the first place and now I can’t even get my money back. Order from a reputable company.
Ive placed my order on Apr 1st, since then it still shows as processing and i can never get anyone to help me out on your Chat except your Bots. I paid $1350 for parts, I would expect at least that a human representative will let me know whats going on. My last order from you guys!
Buyer beware...I ordered parts over 2 weeks ago, website says they shipped the next day, but tracking number has no details... I have called company numerous times and used call back service, but their call back system is designed to hang up when you answer. What can you do... Buy it again from somewhere elseShortly after this review, they reached out and remedied this issue
The first and last time I use CJ pony first off let me say by the customer service is very poor theyre mad when they answer your call they say theyll call you back but they never doLets get to the story I ordered a cat back system however exhaust tip came in damaged and theyre saying they need to check with the company and they need to check with the sender pretty simple the part came in damage send me a new part I didnt pay $600 for damage material !!!!!! I do not recommend this place save u guys a headache
I purchased few parts and the website says free shipping, they charged my account $200 for shipping when they said is free. On top of all this they send me wrong parts, I called for clarification and I had the worst costumer service experience, they also wanted me to pay for shipping the parts back. Worst company to buy parts from, with worst employees. I do not recommend at all.
Placed an order for a hat from them. Everything went nice and smooth from the online ordering, follow-up E-mail, to recieving, and the quality of the hat. I seen some of the recent reviews about the ordering process. I had no issues at all! Will continue business with then in the future!
What happened to cj pony? You used to be able to talk to someone on the phone and ask a technical question about the part you need. Now you call and have to wait 24 to 48 hours. Im still waiting from Friday and its Tuesday with no callback. I want the old CJ pony back.
On the 18th of June I got on the chat to ask questions about parts and the person didnt have an answer so I tried calling here we are June 21 and still havent heard from them Im local and I always prefer to buy from local shops and I always love picking up the parts I love seeing their show room but I guess Im going to have to start shopping at other places my fathers day money will be spent at one of the other mustangs parts sellers bad customer service and it was never like this.
Just had a new Borla Type S catback exhaust installed on my 2020 Mustang GT. I ordered it from CJ Pony Parts after watching the very helpful videos they have with Bill. I had it in my cart on their website and they notified of a price increase coming from Borla prior to placing my order. It had been sitting in my cart for about a week or so. I placed the order, saving money and they kept me informed of the shipping information throughout delivery. It’s now on the car … sounding great … as it should!!Thanks to all at CJ Pony Parts.
Almost 2 months and I still don’t have working parts from my original order they keep saying we’re talking to the vendor it’ll be 1-2 weeks and here it is almost 2 months later and over $1100 price tag and still getting the runaround I wouldn’t order from Cj pony parts if you expect any customer service
I ordered a hood and a bumper in early march . And still no delivery .. it’s now June 14 th . No email about it being on back order again..bad customer service.And slow with processing orders .
Don’t order from these guys a lot as LMR is closer to me so they can ship faster but I have purchased a couple parts from these guys and it has been great, one other reason I don’t usually buy from these guys is there prices are a little higher than LMR.
I chatted with Service Rep, Amy, on 1/20/21 to add a small part to my recent unshipped order of parts. Doing so would save me separate shipping charges for a separate new order. I live in Alaska, so shipping charges are significant. Amy quickly and competently added a chrome thermostat housing to my existing unshipped order. I have owned my 1966 Mustang for 41 years and during that time have ordered countless parts for it from CJ Pony Parts and have always been satisfied with their quality and prices. Thanks for your help, Amy!!!
Crazy to see all these 1 star reviews - as a Canadian customer sometimes it’s hard to get the right part for my 68 mustang up here. I’ve ordered through CJ time and time again and have bought enough parts through them to almost complete a ground up restoration. Nothing but great customer service and orders delivered to my door within a week. I’ll keep using them in the future.
Honestly if I could give this any less I would, I paid for overnight shipping on a Friday I gave them a little leeway on Monday but when Tuesday came I called they gave me the our computer system crashed excuse and told me they would send it out that night it is now a week no part the only thing they have done is refund my shipping and then gave my tracking number to some dude in Iowa and I got his so I am glad to know he got his parts LOL. NOT TO MENTION any time you want to call and talk to someone you better have half an hour for about a 15 second excuse just ridiculous I will never do business with these guys again
Great parts and great customer service! I recently ordered a bunch of replacement parts for a 66 Mustang that were doing a full restoration on. When I received the parts, I opened everything even though most wont be installed for many months. Everything looked like show quality, with the exception of the Scott Drake gas cap. There were small scratches, almost like a scrape, on the center portion of the cap. I took some pics and contacted CJ Pony about a replacement. Rebecca, a customer service rep, promptly followed up with me and said they are sending out a replacement. GREAT customer service....I couldnt have asked for more! I will continue to purchase from them....as I still need almost one of everything to complete this project!
Good parts,excellent customer service Ms Alondra Salas she is great I really appreciate her help,now I got all my parts,i am ready to work on my project thank you CJ Pony Parts to make it happened!!!
DO NOT BUY FROM CJ PONY! Ordered parts for a 1970 mustang, was sent parts for a 55-56 Chevy and 67 bronco. They expect me to pay return shipping of $105 when they sent the wrong parts and original shipping cost me $20. Customer service is non existent they just tell you it’s their policy. The parts that were sent for the mustang do not fit and are not exact replacement as advertised! Cheap Chinese knock off parts. I will never order from them again and I suggest everyone else take their business elsewhere unless you like being ripped off.
I found a set of wheel spacers that I needed ASAP. CJ Pony Parts has a great price for the set and also had overnight shipping to the Midwest at a very reasonable cost. Parts came the next day as promised and for great! Have been a customer for a long time and will continue to be a life long customer.
I ordered a $1500 set of Corbeau seats including the back seat upholstery. I was sent the split seat back seat upholstery instead of the one piece bench-style seat back. I was told by the Supervisor, after two weeks of trying to get a call back, that they could not process a return because according to their info, they sent me the correct cover for a hatchback AND it was a special order item. I have had this car since 85, and I have the original stock seats. The mistake is in their info, and the on-line search even shows the correct cover for my car listed by CJ Pony Parts (see pic)! I am now out $300+ and evidently its not worth $300 to them to risk a bad review. All I wanted was them to switch it out for the correct part! The mistake is not mine, its theirs, and they refuse to fix it.
I ordered a wheel and tire package, center caps and lug nut set from CJ Pony parts and am very happy with my purchase! The tires came mounted and balanced at no charge, with the wheel weights on the back of the the rims (I didnt even have to ask for this) and no charge shipping. They did a great job mounting the wheels and packaging them up in four separate boxes. The rims are perfect, with no scratches on any of them. I had a total of five separate packages which all arrived on the same day. They emailed me a very professionally looking order confirmation with all five tracking numbers with a direct link to Fedex. I cant say enough good things about how pleased I am with my purchase. Oh wait, one more thing. On top of the excellent online prices, the free shipping, the fast delivery, the free mounting, balancing and free chrome valve stems, they had an online promo when saved me another $150.00. CJ Parts always has been and still is my go to place for Mustang parts!
Buyer beware! I live in PA and try to support businesses in PA. I called first to confirm the Scott Drake HEI distributor would work for my build. The product arrived and would not work with my application. I jumped through hoops to get my return authorization to find out they expected me to ship the part to Las Vegas. Of course, doing so is cost-prohibitive. When I called and asked why I could not send the part back to the facility I purchased it from, they don’t have anyone at the PA facility to accept my return by mail, but I was welcome to drop it off in person at the front counter. That makes no sense! And doing so would be 5 hours round trip for me. I will complete my build with a company I can trust, not this place.
Hi, bought a Mustang radio speaker for my 69 Galaxie just to see if it would fit. It was very inexpensive and I got it in less than a week to Canada!It fit perfectly and sounds great. Thank you, Thank you Craig
Great place to get parts to restore your mustang. New or old, they are the place to go. The instructional videos and reviews on YouTube are also great. Ive been slowly working on my 65 convertible and without their videos, some of what Ive done on my own, I would have paid a garage to have done.
Today is the 4th of March 2022. My order was placed on the 8th of January 2022 still not even shipped! this people lie to you. in cancelled my order lets see how long the process will take. take a second to get your money but takes days to get them to give you straight answers! will take my business to ECKLERS OR BROTHERS CLASSIC PARTS IS A GREAT PLACE TOO.
Was in the market for a Borla Exhaust System for my new 2022 Jeep Wrangler Rubicon. Found their price to be competitive, so I placed the order. Pleasantly surprised to have received my new Borla System 4 days later! The unit is actually shipped direct from Borla, so I credit both companies for having a seamless/efficient system in place to address their customers needs. I will definitely purchase from CJ Pony in the future.
CJ Pony Parts took my money but didnt fill my order. I purchased a $300 electronic gift card for my brother two weeks ago, and it was never delivered to him, but my credit card was charged. I have the order number, and the order shows up in the CJ Pony Parts order status page. I called customer service and couldnt get through to a person. I received an automated email reply promising that my query would receive a reply in 24-48 hours. Still waiting for a response. I should have gone to Top Flight Automotive.
I don’t know where he stands in the company although, Brian B. or Bryan B. (Not sure how it’s spelt) deserves a heavy promotion. Truly knows what he’s doing and never bluffed to a single question. The single-most best experience I’ve had with car part and customer service, and I say that with full confidence. This is what we need, people who know their stuff to get things answered efficiently and keep a customer loyal. Especially an attitude with drive and charisma. Made a large expensive order… for the full order to ship certain parts had to be in stock that we’re currently back ordered to avoid double freight. The gentleman arranged to have the carbon fiber grille sent from their other location and canceled the other (chin spoiler) to speed the shipping process right away, otherwise I’d have to wait 3 weeks for everything to ship. No biggy I’ll get a splitter elsewhere, I’m just happy everything comes in sooner! Couldn’t be happier.
I ordered a suspension kit for my 2013 Ford Mustang on June 27. What the website didnt tell me was that the item was on back order and would be shipped from the manufacturer when the product was ready. A month later, and after CJ Pony had taken my money, I still had not received my order. I looked at their website which said the item was in stock, so I called customer service. The CJ Pony employee decided to cancel my original order and create a new one that would ship from their warehouse instead of the manufacturer and I would get my order shortly. After I waited a few days an had not received a shipping confirmation I called again and was told that the order had not even gone through yet. I asked them to cancel and get the refund. The customer service guy said the money had never come out of my account if the order never shipped. My bank statements state otherwise. A month and a half later and I am out approx. $430 and still do not have the parts. I would not recommend this company to anyone.
I purchased a EFI unit online from CJ Pony Parts Inc with a discount 10% code that was accepted. I purchased it through Paypal and it was verified and confirmed by CJ. CJ Pony Parts then within 24 hours INCREASED the price $163.00 and added it to my Paypal purchase. This was not authorized by me in anyway! I was never contacted by CJ Pony Parts about this increase or any problems. This bait and switch scam to be the going thing with CJ having many bad reviews given on line. I had done business with them for 20 years without a problem. I have tried to contact them 2-3x now and left on hold for long periods due to a large volume of calls and unable to resolve the matter. I will NO longer do business with this company due to FRAUDULENT activities. I feel that his company must be in trouble and is doing this to stay alive. Buyer beware and DO NOT do business with them.
I hate leaving bad reviews but feel I must. I ordered 3,000 dollars worth of parts 5 days ago, paid for overnight shipping to get it in time for an event and still no parts. I’ve tried reaching out to customer service in various ways but the phone just rings annoying hold music for hours, emails go unanswered, and the live chat is of no help. It’s been 5 days and my order, which they say is in stock, hasn’t even shipped yet. I can’t even get in touch to cancel the order and get my money back.
I like their products and the shipping times are decent. Communication is a little slow at first. If you have any issues just keep with it and they will help you in any way they can.
CJ Pony parts was the easiest site for me to pick out my wheel and tire package. Just make sure your item isn’t back ordered. Small issue upon delivery was my wheel weights came off the rims and tires were installed on the wrong side but Rebecca from CJ pony parts reimbursed the cost of me taking care of this locally. She was very professional and helpful throughout our chats. Will definitely be ordering from CJ again. Rims and tires look amazing!!Thanks again Rebecca for all your help!!
I ordered Lugnuts and an air intake for my new F150. They charged my card and then refund the charge and sent me an email telling me that they couldn’t process my payment. They told me not to reply to the email but call an 800 number, and it was a scam 800 number. I found the correct phone number online which was one digit off from the one the person sent me, but no one ever answers the phone. I opted for a callback, it’s been three days and no one has ever called me back. Don’t bother ordering from here, you’ll never get your stuff and no one will ever talk to you.
I am an international customer and I love the vast amount of parts available at CJs and at reasonable prices. My latest order had shipping issues based on availability and parts location within their system creating an unacceptable delay. I had even chosen items located at the same location to avoid this. The website could use some improvements in this area.Emily (Customer Care) was a great help in working through the shipping and product location issues. I had made my mind up that these issues were not worth the hassles and that I would use a local supplier in the future, but the work Emily put into help me has retained my business.
So, I ordered some pretty basic parts from CJ Pony and on the page for each item it stated they were in stock and also stated place your order by 5pm ET and your parts will ship the same day it was about 2:30 - 3:00pm ET. I placed my order, got confirmation and a receipt. Checking order status later that night it said in progress. Checked status again in the morning and later on the same morning, still in progress. I reached out to find out what the hold up was and Austin informed me that the ignition coil i had on my order had to be manager approved.....?? I asked about getting it shipped quicker to me since their system obviously has a glitch in it or maybe the manager went golfing that afternoon instead of approving my order. Anyway, I wasnt asking for free shipping just that they increase the shipping method to a quicker arrival time ($5.27 increase in shipping cost). Well, needless to say their customer service practices are not their forte. I asked to speak to a manager and was told there wasnt any available. So, I asked to have a manager call me back and was told that I could email them for a return phone call.Again, Customer Service is not in their realm of knowledge.. Unfortunately, I ended up canceling my $130 order because they wouldnt give $5.27 to ship my product quicker, nor did it seem like management really wanted to deal with a customer service issue. I ended up ordering the same products from summitracing.com - got free shipping and got the order 2 days later. Sad!
Ive bought a good chunk of performance car parts for both my focus st and mustang gt in the past. Never had any issues with them.
I wish I could select zero stars they are that bad. Absolutely the WORST customer service I have ever experienced.I ordered a power steering pump for a mustang. When it arrived, it had obviously been ordered from someone else and returned to CJs. The box had a return label, from someone else, still attached. The box had been opened and was missing mounting hardware. There was also grime on the pump from being previously installed. I tried calling them, emailing, using their live chat window with little to no success. The call back option is an exercise on frustration. I received one return call out of dozens I placed. It normally takes two to three days for an email response, if they respond at all. When you do talk to someone, they assume absolutely no responsibility.So, because of the lack of communication, I disputed the charge with my credit card company. After sending multiple pictures, emails, unanswered phone calls, and an occasional answered call, they sent a return authorization number to return the part for refund. They told me it would take a few days to process. When the charge was not reversed after a week I called back. Again I had to make several attempts, wait on hold for hours at a time, which eventually led to me hanging up and trying the next day. Eventually I did talk to someone that explained they could not refund the purchase because PayPal had an open disputed case on the purchase. I was never allowed to talk with anyone in purchasing that could have helped resolve the problem. The people that answered the call flatly denied either transferring me of giving me the number of apparently the only person that could help. After many disappointing attempts to remind and reconcile the problem I gave up.Remarkably, I was finally refunded. I originally placed the order on March 31, asked for a refund the second week in April and received a refund August 24.I never received any emails or phone calls letting me know a refund had been issued. I randomly checked the balance on my credit card to find it had been issued. I will never purchase anything from them again. I have told this story to everyone I know warning them of what an absolute horrible customer service department they have and what a terrible experience it was dealing with them. Regardless of the parts they may have, unless you like to be abused and ignored, DO NOT buy anything from them that requires customer service. You will be severely disappointed.
I have been ordering from here for a few months now ever since I bought my 66 Mustang and they have been fantastic. Orders get shipped in a timely manner and everything I have received has been of fine quality. I did however run into an issue with a set of chrome trim pieces that were not up to par on quality or fitment. I contacted them immediately and let them know of the situation and set up a return. Rebecca responded within the hour letting me know that a refund has been issued and there was no need to return the part since it was defective. Its good to see that there are still companies that go above and beyond for their customers. Thanks again Rebecca, you have a lifelong customer!
Do I need to post a low review to get a call back on customer service! They ship parts out without hardware they advertised included! And sent it again without hardware! Don’t bother calling the customer service phone number, girl called me back and said manager would call me back within 5 minutes. Few hours later I got a email.
There was a little issue with my order, which happens, but Rebecca was on top of it instantly. What a pro! She went way beyond what I expected to help me out. Honestly though, Ive been shopping with CJ since 2008 and have never had any problems before. I just wanted to give credit where credit was due in this one lone instance. Bravo
I have to say it took a bit longer to receive than expected but customer service kept me up to date when I did speak to someone. I called 3 different times and the last time it shipped out the day she told me it would. Yes they are hard to get ahold of by phone or email and chat but I called early in the day and was able to get help. Product arrived today and no damage to product. So overall I can give them a 4 star because we got what we wanted and I did get customer service help. Thanks CJ Pony Parts we will order again if we need something you have.
I recently purchased an item from CJ Pony Parts that consisted of multiple small pieces. One of the pieces proved to be defective. I contacted CJ Pony Parts and reached customer service agent Rebecca who provided world class service.Due to this level of service after the sale I will continue to be a faithful customer. Thank you Rebecca.Bill Burns, Enola PA.
Update! Barbara with CJ Pony contacted me and resolved my return issue:)Return department is not very helpful. Canceled 2 orders because customer service could not say when the manufacturer would be restocking the convertible tops to ship. Received conformation that everything was canceled but evidently only one was canceled. One was shipped on the 29th when my email states everything was clearly canceled on the 18th. still having to pay over $50 to return a $200 item. No idea why they could not send a free return label...
I ordered an in stock Roush cold air intake with free ground delivery, but was given an option for 2 day ground for an additional $19.64 which I took… but item was late and missing parts. After a half dozen calls with no answer or return calls I emailed them. Very fast response with email. I was credited my shipping and overnighted the missing parts.MY ADVICE… Don’t bother calling. Fast and friendly help via email.Because of the original issues I can’t give a 5 star rating, but with the shipping refunded and missing parts shipped quickly I settled on 4 stars.
Horrible communication skills and bad business overall. They shipped a suspension kit for my 68 leaving out 2 items. When I called they said sorry we will ship them out right away free of charge [I already paid for it lol]. Told me Id get a email with tracking for the missing items but did not. Spent 3 days trying to get ahold of someone. Finally did and was told that the rep that took care of me must have forgotten to put the order in and it hasnt been set up or shipped. I asked to at least receive expedited shipping as my car was going in 2 days later to get the kit installed and they said sorry you feel that way but I will put the order in and youll get it by next Wednesday. Just overall bad experience and lazyness
Please choose CJ Pony Parts as your go-to for your restoration needs! I was in need of a couple of parts for my 1967 Mustang GTA convertible restoration project and I was seriously strapped for time. I had a couple of options as to where I could purchase these parts from but I did not want to compromise quality for urgency. So I decided to stick with what I know and CJ Pony parts was the place for the highest quality parts. Due to CJ Pony Parts high order volume and covid-19 delays I paid for expedited shipping to make up for any potential lost time. I not only received my package on time but I noticed there was one extra part included in my order which would allow me to complete the area of restoration I was working on. I had no clue I needed this part but the good folks at CJ Pony did. Thank you to the unknown parts representative that went above and beyond for me! YOU ROCK! And to Emily Donnell (CJ Pony Parts Customer Care Representative) You are amazingly sweet thank you for the added bonus regarding my expidited shipping cost! CJ Pony You Guys ROCK!!!
First class service! Fast shipping! My Mustang project is coming along GREAT! Thank you, Mirca for your help with my orders.
Called 4 times today, sat on hold for 30 mins and requested a call back twice since 9am. Still nothing. Charged for a part that shows as not even existing when I look up my order #. For a company of this size to not even be able to return or answer a call in under an hour or 2 at most is unacceptable
Ordered parts (“in stock”) received wrong ones 4-6 weeks later ( wasn’t “in stock”obviously) . 3-4 weeks zero response from customer service via email, calling etc. ( not sure if they have any….. hire someone maybe?) Forced to dispute charge with Visa . Finally a response from company. Shipped parts back at my own expense ($180). Company got parts back, I got refunded and then banned from future orders due to the dispute as if I did something wrong? Try hiring smarter sales associates and maybe a customer service team instead of blaming me for disputing with reasonable cause. Recommend saving yourselves the grief and order from other companies….. there’s lots to choose from.
A good company that has LOST IT!Unfortunately, I have to write a negative review for a company that I have used for over 23 years. I own a 65 Mustang and have bought 1000s of dollars worth of parts from them over the years and have always been satisfied. However, I have had three orders with them in the last few months that were not shipped out of the warehouse and, when I finally got the replacement parts (which I had to call to get), there was a wrong part in the kit that halted my rear leaf spring replacement job with the car on a rented hoist on wooden blocks! They were kind enough to order next day freight on the replacement parts but THOSE parts were never disbursed from the warehouse to FedEx after 5 days!They have this convenient call-back feature for customer service (which is nice) EXCEPT that I tried it 3 times and never got a call back!I dont know if its COVID related lack of workforce, or what, but its not good and its not the company that I have had the pleasure of dealing with over the last 23 years. :-(Update: As a result of this review, a General Manager called me immediately to make things right. He did get the parts I needed overnighted to me and I received them AND the original order today. So, even though they are heaving trouble with day-to-day operations, at least management is watching reviews and responding to customers needs! Maybe all is not lost at CJ Pony Parts.
I order a rear spoiler from CJ Pony Parts, They shipped very fast, but FedEx delivered a damaged box with parts missing, I let Rebecca at CJ know about the problem and it was taken care of in one day. New spoiler was on its way. Not real impressed with FedEx. Love CJ Pony Parts!
I have been restoring a 50 year old car and seems everything that will go wrong has... I have done a resto mod on a 65 couple. I drove it to Texas and the Cool Carbon fiber headliner came apart. I was frustrated thinking the Upholstery guy didnt put enough glue on it. He showed me that it wasnt his fault but the manufacture had issues with the adhesive holding. I called CJ pony parts were I bought everything for the rebuild. KEVIN!! picked up the phone and said no problem were here to take care of you, let me get in touch with the manufacture and see if they can send you a replacement. A week later the top is being shipped from their CJ pony parts warehouse from Vegas to NM. WHAATTTT!!!!! The rebuild has been coming slow and when we installed the carbon fiber top, that was over 3 years ago. I will never buy a part from another company. The customer service that Kevin did for me was on point. Thank you, thank you, thank you!
We purchased a 1968 Mustang coupe recently that was almost done with its restoration. The restoration shop is almost done with their part on the big stuff but I get to add the whipped cream and sprinkles to finish it up. I found a gold mine at CJ Pony Parts with thousands of parts for our Mustang.Ive purchased 38 items so far and they have been exactly what I wanted. I loaded a bunch of the stuff on my wish list and then today CJ Pony had a 20% off sale so with a few mouse clicks I sent the stuff to my cart and saved over a hundred bucks.Their customer service has been friendly and first rate.
My personal experience - If I would like a company that did not answer the phone, did not call back as promised, did not follow up on email help requests, provided me with no service after sale - then CJ Pony Parts is the dream company Ive been looking for.
Zero stars is what they deserve. I have been trying to get an issue resolved since Dec. They sent me parts for a convertible when I needed for a coupe. They were suppose to replacements and I waited 3 months so I ordered from NPD and had the correct parts in a week. The told me I would get a refund and even sent me what looked like a credit but I didnt receive it. I received a refund for part I ordered and cancelled. They are clueless. Even sent parts to my house and charged me tax when I am a body shop. I have sent at least 5 more emails to Matthew Justice with no response. I cant believe they are in business after reading all the other reviews.
They are slow it has taken 6 months or more and they sent me a part i cancelled and i gotta pay to send to it back i would recommend ordering parts from summit
Worst customer service I’ve ever experienced. Do your self a favor and purchase elsewhere. Ordered parts over 2 months ago with shipping to arrive in 3-5 days. One part shipped, other is back ordered for 2 weeks. I call as many times as possible and can never get a single person on the line. I was added to call back lists, sent emails and requested every way to be in contact and was ghosted and bought my products elsewhere (americanmuscle) and everything arrives immediately. Fast forward to today where CJ has now charged my card again and shipped the back ordered part after all my attempts and requests. I email again and request refund and cancel. They tell me they have a tracking number so I’m screwed and just have to accept it. Convenient they respond once they have my money and refuse to refund. I will never order here again truthfully.
Spent a month sending emails back and forth dealing with them because they couldnt provide the proper paper work to fedex to be able to deliver the parts I ordered .
Ordered 3 different times from CJ & they’ve completely messed up 2 out of the 3.First was an cat-back exhaust ordered & they sent me floor mats for a completely different vehicle. Second was an airlift kit I ordered that still currently says “Ships out day of order” and yet here we are two weeks later still waiting on it to even be shipped after calling 3 times.Won’t be ordering from their site anymore.
Called on jan 13 and jan 24 to be called back have not heard anything also sent an email monday inquiring about the balance of an order have not heard anything. i know this is not the best of times and not hearing back about the email is cool not that much time but the phone calls are. they have pretty good prices but customer service is important also.
Absolutely the worst customer service I’ve ever encountered in 35 years of the auto industry.These folks are horrible.They will tell you, show on their website, they have parts in stock, they will take your money, and you will get no parts and after being on hold for many hours (if you can even get somebody on the phone there) they will tell you that they don’t have the part in stock.I would like to call it a bait and switch but it’s not even a bait and switch……… it’s just simply a bait and wait!Stay away from this company if you value your time and money because you will spend a lot of both and get absolutely nothing back for it
If you get the parts you need then theyre the best of a bad situation out of convenience. However, if they mess up your order they will never respond to your calls, nor will they ever reply to your emails. Service has dropped to barely working if at all. If you have someone closer to you I highly recommend using them because if youre 60 miles away youll never see your money or be reimbursed for money lost
Ordering was easy and prices were fair. Shipping was very timely faster than I expected. Only issue I had was one of the plugs for the taillights I ordered was wrong been on hold on phone for over hr till I finally chose the call me back option been waiting all day and still no call back. Dont matter how good a service you provide is or how good pricing is if you dont make yourself available for when there is a problem. Im a very loyal customer when it comes to repeat business if I feel Ive been taken care of. Hopefully this gets worked out sooner than later. Update was resolved promptly and professionally once someone was assigned to my case. Will definitely be a repeat customer updated to 5 stars.
CJs has really gone downhill recently. I bought mounted and balanced wheels and tires from them. 3 of the wheels had gouges. One tire was not properly beaded (look at all the weights) I spent $1500 and got worthless parts. Currently in day 5 of a battle to return them. Im so disappointed.
CJ Pony Parts is an awesome after market (And OEM) parts provider and their customer service is stellar! Chris and Bill both respond to inquiries quickly whether through FB Messenger or e-mail and are very professional while at the same time maintaining a personal touch. … Recently, also, I had gone through ANOTHER mustang parts provider and it turned out that they in fact did not stock some designer specific parts as indicated, but sent out my order to be drop shipped and it took 4 days just to ship! … CJ Pony Parts HAVE the parts in stock and my order (Which I will be staying with CJ for the remainder of my Mustang performance upgrades), was shipped the next day.
I have had it with these companies and their customer service. I ordered a sway bar through CJ Pony Parts. Took 2 months to arrive. No indication of being on back order. Sway bar came with some chipped powder coat and a wrong threaded rod end.After reaching out to the manufacturer and being told to go through CJ Pony Parts for the issues. I get this email from them saying thanks for understanding the delay (5 weeks) in response to your email and also thanks for getting a new rod end yourself.I can not recommend this store any longer.
I ordered a bronco radiator support, and received a mustang hood. Then I ordered a bronco tailgate, and received a gm steering column. Never again. If this has happened to me twice in 1 year, i can imagine it has happened to others as well. Just plan on making at least one trip to ups if you order something.
Like others here i had an issue with a part that was on backorder but showed in stock on the website. Would have to wait over a month for it, i found it somewhere else for cheaper and shipping within a week. Thats understandable though these things happen but there is no way to cancel the order yourself and the customer service line is under staffed. I recommend if you buy from them to pay through a third party like affirm or PayPal so they have more incentive to resolve any issues and youre not stuck on the hook for any payments. Also reach out to the websites chat instead of the phone.
Let’s talk about the 200%+ markup that you clearly applied to your bottom line on all of your products so you can turn around and offer a “higher” discount for Black Friday. It’s especially bad when I have multiple emails from you guys listing some of the same items for cheaper than your Black Friday deals. It’s insulting really, especially when you list your “regular price” in all of your emails and ads. Oh material cost and labor suddenly just shot up right before Black Friday? How convenient🙄
I bought a few steering components for my SN95 Mustang and white face gauges. One part was back ordered for a few days (no biggy) as soon as it was in they shipped to me in Canada. Fast shipping and nice quality parts. I appreciated that they had some pieces that I couldn’t find anywhere else. I’d use them again.
I ordered and received a faulty hood strut…just one thing wrong in a long history of perfect service and products from CJ Pony Parts. When I contacted customer service, they were extremely responsive. They requested a few pics to validate the issue and after a week, were quick to get a replacement part out to me. All this during a pandemic too. Thanks Rebecca Taylor and the whole team at CJ!
Had a good price on what I needed but not so good customer service. Took 4 days and at least 5 attempts to get them to answer a phone call. Total of 2 hours on hold. Pressed the option to have my call returned twice and Im still waiting 4 days later. Shipping instructions were confusing so what I anticipated as a 2 day delivery took 4. This postponed my strategically planned Saturday an entire week. Probably wont buy from them again. This is a revised review. I originally put 1 star but since their p.r. reached out to me so quick about my angry 1 star, I do need to reconsider and give them a 3.
This is my personal experience from this company. I have been purchasing parts for my 1967 mustang I purchased to restore. So I ordered a interior kit for it cost of $2347.48. I paid with my credit card and 3 days later I get an email telling me that As a first-time customer making a large purchase such as the one you submitted, we request payment to be made securely using one of the following payment methods; PayPal, PayPal Credit, Google Pay, Apple Pay, or a wire transfer with your bank. You can also finance your purchase through Affirm (U.S. resident only). I called them and talk to a person and explained that I’m using this credit card for the restoration purchases as I get points and they told me they wouldn’t sell me parts unless I used one of their payments methods. This is an absolute disgrace and horrible customer service and for that reason I would never recommend this company for any parts for anything they ever work on or build . I wish I could’ve gave a negative star review because they deserve -5 stars review
This week I had to return an item to CJ Pony parts and could not locate the invoice. I used the contact form via email and Rebecca helped me out. Because it was directly shipped from the manufacturer, I was inadvertently giving her the wrong order number without realizing it. She didn’t give up and finally found the invoice. Thank you for helping me out-I appreciate it!!
Dont order from these guys, wont respond to emails, wont answer phone. Horrible customer service, now Im stuck with something I cant use and will have to try and resell on my own.
I recently ordered a Power Window Switch for the passenger door of my 2003 GT Mustang. The part was defective and had an electrical issue (would roll window down but not up). I contacted CJ Pony Parts and Rebecca responded the same day. CJ Pony Parts expedited shipment and I had a working switch in just a couple days. There was no hassle returning the defective switch; they informed me to just dispose of it.Their customer service was responsive and kind. I will definitely continue purchasing from CJ Pony Parts from now on (definitely one of the better vehicle parts companies out there).
Emailed customer support once and they took a week to return contact. And when they did, they closed my case since I didn’t respond within 48 hours. And when I made an order and had an issue, customer support simply never responded to my email. I know they say the pandemic had impacted them, but their competitors are all handling customer support significantly better.I ordered a part that was listed as fitting my Wrangler. The site explicitly stated it would fit my year. It did not. This was false advertisement and I had to pay $5.95 out of pocket to return the item that was falsely advertised. I was never returned contact during the whole process.I will not be returning business to CJ Pony Parts and instead go to competitors like Northridge4x4 that have proven much better customer support. CJ Pony Parts made me feel like they did not care about my business at all.
Customer service issues. I ordered a fog light kit and waited two months for it to arrive. Only thing customer service could tell me is it was a direct ship and they dont know when that will be - but they charged my credit card on the day I ordered it. Perhaps a little better expectation settings.Upon arrival half my cables were missing from the package. Still waiting on a response but Im guessing it will be something like that is directly shipped and we dont know when they will send it out. So perhaps in two more months I can have some working fog lights. Not worth the hassle.2.5 weeks after reporting the missing parts and It is only getting worse. I got two emails saying my issue has been resolved and they will close my ticket if I dont respond. They havent told me what the resolution is or what the timing is. Unbelievable!
Ordered a present for my husband, accidentally got a coupe and not a convertible part. No free returns or shipping. Was going to cost over $100 to exchange for the right piece. Got a “sorry”. Thankful he modified it and it worked out but no thanks to the company.
Ive been waiting on parts I ordered 3.5 months ago! The order was taken but it seems they dont care if they ever send the parts to me. My project has been effectively halted due to this companies inability to ship parts. I was miraculously able to speak with a rep about the issue and they informed me the parts were on back order and promised their delivery the next week, which has been well over a month ago and still no parts. Since then I have tried to speak to someone with zero luck. This place is terrible and their customer service is a joke! Why someone advertises parts they are unable to secure and deliver is frustrating! Doing business with this company is quite the gamble! Hope you have better luck than I have had! I would be hard pressed to ever do business with them again!
They double charged and double shipped an order I placed and wont correct the mistake.As soon as I got the order confirmation (before they shipped any orders out) I reached out with both order numbers and told them I only authorized one of the orders (I am always cautious to only click place order once when I place orders online).I replied 3 days later to follow up as I never received any response other than that they received my problem ticket. I replied another few days after that letting them know no one had reached out to resolve the issue and Id need to file a dispute.The duplicate parts arrived and had been combined into a single box. They just put the duplicate order into the original orders box and still charged shipping on the second order.Now, several days later Ive received an automated email with an RA and a note saying Im responsible for paying the shipping charges back to them.
Thank you to the entire CJ Pony team for the excellent customer service.I love purchasing products for my 66 mustang from your store even if I am located in Canada.The delivery is fast and efficient!Same for the return or replacement.When I need a new part, I always think of CJ Pony!
What an utterly frustrating company to deal with... if they werent the only company with parts in stock, Im sure that hundreds of people would be spending their hard-earned dollars elsewhere.After setting up an account as a first time buyer, I succeeded in processing an order that was a little over $1100.00 on my credit card, which is apparently not a secure payment method, and after receiving an email a short while later, my order was immediately cancelled.After waiting on the phone for close to an hour, I was finally able to chat with someone who explained that, unlike every other major retailer online, they do not accept credit cards as a secure form of payment from Canadians, and that I would have to set up a Paypal account. Now we dont have any retailers, Canadian or American, that my company uses that requires a paypal, instead of a CC, so I have no need for it. Stacy was able to help me process a successful order for under $100 USD that has already arrived, but the other $1000.00, which I was told would be allowed, has now been cancelled over a week later.I didnt think that a company like this would be refusing to do business but based on the poor customer service I have received since then, both online and over the phone, it seems that most of these reviews are correct in their account of the horrible service, shipping issues and now payment matters. Do yourselves a favor and order somewhere else.
Good parts, reasonably fast shipping TERRIBLE customer service/returnsAfter MANY orders with CJ PONY to restore a 65 Mustang, there have been a few mistakes on both sides. No big deal, except it doesnt matter how much info I give them they never send return labels, cant ever find order information, rarely return e-mails, and it takes forever to get to someone on the phone.
I placed an international parts order for my 66 Fastback Mustang from South Africa and during the shipping process, one part unfortunately got damaged while another part landed up being misplaced and was not received on this end. CJ Pony Parts wasted no time in resolving this issue after reporting it and replacement parts had been shipped to me within less than a week. Special thanks goes to Sonya Crawford and to Briana Mapula who provided outstanding customer service to quickly resolve this problem.
I would give CJ zero stars if it were an available option. I went ahead and repurchased wheels and tires from your competitor at Late Model Restoration. After making many attempts to follow up on a purchase placed and auto deleted by your team, I want to thank you for not returning my call or emails. I will not purchase from CJ Pony parts in the future and will make sure enthusiasts around me know about the terrible customer service you provide.To all that are shopping around for a good company with fair prices do as I did. Shop at Late Model Restoration. LMR.com
So this would have been my first time ordering from this company. I placed my order then the next day got on email stating that my order had been placed check the order number it was a different order number different amount and a different product. Then I check my card and saw the payment was voided. The next day got an new email new order number product and amount. Trying for two days to get some one phone email live chat nothing no response. It’s crazy I have three cars that I considered as project ran cross their website thought I hit the jackpot more like Death Valley. Best customer they also most had. 😔
Several weeks ago, I mistakenly ordered a left rear taillight for my 2020 Jeep Unlimited Rubicon without the necessary blindspot monitor. I spoke with a customer representative regarding the most efficient way to obtain the correct light, and he advised me to order the right part and return the one Id received, rather than waiting for them to process my return and ship another. I promptly returned the item, at my expense, $45, and ordered one with the monitor. My PayPal account was subsequently credited for the returned light. A couple of weeks later, the correct part arrived and was installed.Then just last week, a second replacement part arrived, which had not been ordered, presumably mistakenly sent by CJ Pony Parts to replace the returned item. When I contacted customer service, they indicated I had placed 2 orders, which was not true, and that I was liable for the shipping costs -- $50 this time. The customer service representative, Sonya C.s responses to my emails were evasive and nonsensical with respect to the concerns and facts being communicated to her. The only logical conclusion from our interaction is that she has been advised by her supervisor not to admit their mistake, and their companys margins presently are so thin that they cant afford to do the right thing, the ethical thing, and own their mistake by absorbing the shipping cost.While cliche, the moneys not the issue here. Im writing this review in hopes that it persuades folks to shop elsewhere, CJs management reflects on their business and its culture, and someone there steps up to demonstrate accountability for conducting themselves unethically.
Buyer Beware. We ordered parts for a 73 Ford pickup and they did not come close to fitting. We cancelled the other orders we had with Pony Parts and returned everything. They have refused to issue credits for our returns. Just be careful. The quality is poor and you are stuck with the cost even if you return the parts.
I have never used cj’s and thought I’d give them a try. Huge mistake!! Absolutely no customer service. Trying to cancel an order that I mistakenly ordered the wrong part. Been trying for a week!! No one will answer the phone…their chat feature is useless!! Stay away. Use Kentucky Mustang. They are first class!
Ive purchased a few items from CJ recently and have had nothing but good luck. I understand they are the middle-man and Ive not had any opportunities to deal with their customer service from a product point of view although Ive dealt with them where parts are not in stock. In those instances though, Ive had my expectations managed by a courteous and prompt rep and in both cases my part arrived AHEAD of the expected wait time.CJ parts is on my short list for aftermarket items in future.Cheers
I ordered a few things from CJ pony parts and they sent them out immediately! Had them next day. I had an issue with one of them (I ordered the wrong part) and Cameron (sales manager) assisted me in getting my return set up. I was very impressed with his customer service and understanding of my needs.
Impossible to talk to anyone there. They kept my engine build in limbo for three week waiting for a gasket that never shipped. Sent an email. Never heard back. Tried live chat and no one was available. Finally got a call back and found out that the part still hasn’t even shipped. Cancelled the order got one from Summit. Won’t ever order from them again
I bought a pair of signal lights and one of them stopped working, I was worried I wouldnt get an exchange since it had been a while since I had bought them. I contacted costumer support and talked to AMY and she was able to get my replacement and send them my way. I cannot tell you how amazed I was at the amount of support I received via email. They were prompt with my questions and with suggestions to troubleshoot my lights. I am more than happy to continue supporting CJ Pony Parts for my future mustang purchases. Thank you Amy for the wonderful support :) I am a happy costumer.
Ive ordered from CJ Pony multiple times. Always a great experience. I goofed up an order. Emily D in the customer service department was quick to resolve my issue. This is my Go To place for Mustang parts.
Recently we ordered a full set of disk brakes for our 1967 Mustang Convertible from CJ Pony parts, what we didnt realize was we should have ordered for 14 inch wheels and not 15 inch wheels. CJ Pony parts had no problem giving us a refund but thier policy is we would have to pay the frieght. The weight on these brakes was over 150 lbs and it was going to cost us a great deal of money to do that. Rebecca a CJ Pony parts customer associate came to our rescue. She explained how we had been a good customer for the last seven years and she convinced them to do a one time customer appreciation pickup for us. We can not thank her enough and the good people at CJ Pony parts for always treating us so well and suppling excellent parts for all our cars. Doug and Sheryl Allen , Rome, Ga. Thank you again Rebecca T.
Sorry guys i dont want to write something wrongi orderd a mustang number plate bracket part no LPB56 SEND wrong one According to your website LPB552ND Time again same wrong one LPB55 insted of LPB56 WHICH I NEEDand your rep was tetting me its same fitting just different shape and she said we didnt update the picutres for new part but its same and she not able to resolve the case she said our vendor dont have anymore this part and refunded mei also ask her how can i get right partafter i have to orderd direct from STO N SHO LLC directly they have it part isits just a review
Terrible service! I ordered 2 parts on 4/28 with the expectation that I would receive parts on 5/1. The delivery day came and went. Guess what, NO PARTS! After several phone calls and being on hold for a very long time I finally got ahold of someone. Turns out they did not process my order to ship because the corporate company card I had paid with has a different address than the shipping address. They refuse to ship it to the address I listed as the shipping address. This was my first time using these guys and will certainly be my last time. Dont waste your time!
Tried ordering something on their website and had a pending charge on my card for a week until it was dropped. No communication whatsoever, was told I would receive an email with confirmation and shipping details but never received anything, not even a notice of canceling the order. I tried calling and sat on hold for 30 minutes, then I picked the call back option and was never called. Basically as if I never placed an order. A lot of other reviews stated similar issues, guess I should have listened!Edit- after some time my order was finally placed and the charge showed up on my credit card so now I’m just waiting to see if I’ll get the package, hopefully everything else goes smoothly but I guess I’ll find out. I know Covid has been an issue, I am in the service industry and have seen the problems that have come with it although I would still say communication is lacking
I’ve ordered a few times from CJ, and usually they do ok.However, 2X I’ve ordered parts that were listed as “in stock” on their website, only to get an email a few days later that the item was out of stock. Could’ve ordered somewhere else, and got the parts faster.Suggestion, if you plan to order from them, call and make sure your part is in stock, rather than rely on their webpage.
Would avoid this place at all costs. Ordered a Ford Raptor foglight led kit (6 led pods). I only received 2 with my shipment. So I called and called and called, and no call back and no one answered the phone after being on hold for hours. I sent multiple emails asking for resolution for my missing parts, I get a reply back from someone named Cameron Parde saying someone would call me 24 to 48 hours. Fast forward, still no call or any further emails from them to resolve my missing parts. Do NOT order from this place its a scam.
Recently I ordered the Steeda Jacking rails from CJs. Unfortunately, the box arrived but no jacking rails. The corner of the boxed had been ripped and it looked like the rails fell out in transit. I reached out to CJs and with in hour they got back to me for me information about the incident. That was Thursday. By Sunday afternoon, I received and email that a refund was going to be processed. Working on a Sunday! That is great customer service! Special shout out to Rebecca and Briana! Thank you!
I ordered a disc brake conversion kit for a 1965 Ford mustang Im helping a friend with, the conversion kit was missing mounting brackets for the brake booster. I called customer service after waiting on hold for about an hour the customer service lady then argued with me about what I needed but said it will be taken care of in 48 hours. I called back 3 days later talked to another person who then asked for pictures of parts I dont have. I sent in pictures of what I do have now its been about 2 weeks and I cant get a response via email and have a car in my garage that I cant move. Their customer service has been terrible. Parts are ok.
Update .6 months and many emails later I finally got my missing door seal. Good products. Horrible service.Ordered a 2 door weatherstrip seal kit and window seal kit . Recieved order . Only 1 door weatherstripping.. their reply should be in 1 package 2 seals . As if Im blind and cant see there is clearly 1 seal .then no replies after. Horrible customer service and as a Canadian customer the cost to get here wasnt cheap! .. will use another company next time.
Bought LED lights for my Jeep. Fast shipping. Huge box with lots of padding. Very happy with the service and lights. Shout out to Emily in customer service.
I wouldnt recommend anyone to order from them if you have any problems you are on your own they will not answer or get back to you. Placed an order on 4/2/21 received email confirmation for order of seat cover that is coming from a outside supplier so I understand some delay but I hoped to see if there was a estimate on the date it might be delivered. I have tried to reach cj pony parts twice have spent 30 minutes each time on hold and choose to be called back per their automated system never received a call either time first time I did receive a email reply but my reply to that email was never answered. Hands down the absolute worst customer care I have ever seen if it werent for seeing recent post from them I would assume they had went out of business. Maybe my negative review on here and every other place I can will generate a response !UPDATE - Thank you for your response to my review Im sorry to go to that length to get a response. I did also receive a email finally giving me a ship date from the supplier. Thank you
My husband ordered a driveshaft for his 07 mustang. Everything on the website stated it would fit a stock 07 manual. When the part arrived amd we attempted installation, we found it to be the wrong size entirely. When my husband tried to call cj pony, he had long wait times and got dumped into a voice-mail which was never returned. He emailed. Nearly a week later, he got a response saying we had to pay to ship the part back to them, allow them to process a return, and repurchase from them. They would not exchange or cover shipping even though the error was on their end with incorrect information listed. Weeks later, we still do not have our money back. (The part was received by them, undamaged, within their specified time frame). Customer service is not a priority. We will not do business with them again.
They sent me parts that didn’t fit my vehicle, their sight identified the parts would fit. When I contacted the service center they gave me a return authorization, but I had to pay the return shipping even though they sent the wrong item. What a crock, the item originally shipped to me for a total cost of $50. The return shipping would cost $28. So my original $40 part now cost me $68. CJP could care less and closed my service ticket. I will not be buying parts from them in the future and suggest you buy your parts elsewhere.7/30 FOLLOW-UP: received a response from CJPony owner requesting if they could contact me to resolve the issue and I responded “please do.” Two weeks and no contact or response
I ordered a stainless steel trim part for my interior that was made by an outside vendor with one edge slightly bent down and what looked like possibly a laser scorch mark on the edges. My 14 Mustang is a dedicated show car, and I was concerned that this part may not lay correctly on my cupholder cover as well as not look correct. I tried to gently bend it back on the damaged edge, but this gave the corner a wavy look and was now doubly unacceptable. I ordered a replacement but added a note in the comments area that I thought it would be great customer service if CJPP replaced this part at no charge, thinking that my request would be ignored. Much to my surprise Rebecca looked into the matter and asked for more details. After that she offered to send a free replacement of the damaged part. This surprised me as most vendors would delete my request and forget about it, but CJPP came through, thanks to Rebeccas excellent follow up. It doesnt get any better than this! Thank you, Rebecca!
DO NOT ORDER FROM THESE GUYS! Ship out parts with NO packing at all! Then when it arrived broken they want FedEx to pay them before the will accept the return or help you at all! When i asked for a refund th,ey told me to destroy my part and send them pictures! So they can get a refund from FedEx for there own mistakes. This is the most unprofessional response i have ever heard! They are completely unwilling to take responsibility, i will take all my business to Americanmuscle.com now! Forget these guys, this is a some kind of joke. Im sure FedEx will love to hear what they said, as will the BBA. I will be contacting both
Abysmal customer service. I get it, COVID, and everybody’s busy. But you’re not ‘no return dozens of emails and calls’ busy. I received a defective set of tail lights for my car almost 10 days ago. I tried for days to get in touch with a live person....nothing. Several emails went unanswered. Finally, after scouring the website for another method of contacting them for return info, they send me a return authorization number. Problem is, there was no return shipping label. Shipping to me - $20. Return shipping to them - $110. That is not happening. Of course, now I can’t get any response from them about a shipping label. I will most likely take all future business elsewhere. Unfortunate, because I have had several positive experiences with them in the past. IF everything goes well you’ll be happy. If anything goes wrong, you’re probably hosed. Purchase at your own risk!
They have the worst customer service of anyplace I have ever dealt with in the 65 years of my life! I ordered a special switch for my Ford F150 that cost just over $100. They ship by the slowest method so 9 days later I got a package but inside was only 2 small brake lamp bulbs. Apparently they had sent me someone elses order.You will have no luck getting anyone on the phone, wait times exceed several hours and you are disconnected after 20 minutes of waiting. I finally got through on their online Chat function. They acknowledged the mistake and said they would resend the part and send it by overnight shipping. Later that day I got a shipping confirmation but it said it went out by the same super slow service. I called to see if they could catch it but they said it was too late. Didnt offer any kind of compensation or maybe a discount for a future purchase. So we will see in 8-10 days if I get the right part but I wont ever shop here again.Wish I had read some of the online reviews first, most are extremely negative.
I placed an order and for some reason when it arrived it wasnt what I ordered. I ordered 1 inside door handle and 1 set of screws. I received 2 door handles and no screws. When I called, even though I was on hold for over 35 minutes, I finally spoke to Anthony. He was wonderful. He resolved the issue and a set of screws is on the way. Thank you Anthony.
I’ve been a long time customer (8+yrs) until this week. I have been trying to get a hold of an actual human customer service agent for the past week without luck, no replies no answer. I ordered 5 months ago and have yet to receive my products. They have a deceiving website that says products are available and when you order there’s a backlog and good luck getting them to address your issue, but they will charge your card right away. Plenty of other online places that will give you much better service.
I would give them a zero if I could part was not as described, and to further add insult I sent part back almost 2 months ago awaiting refund only to have them tell me they cant find part. Thanks for everything CJs!!! This is the way to make sure you stay in business, sell wrong part have it returned to you, dont issue credit. Got me once will never get me again.
**Update..After I made my google review & reached out via email to the address the owner provided.. I received a response email within the hour with an answer to the questions I had about our order.My husband bought some parts for our project truck.. We received the order number however nothing more. It’s been over a month.. I’ve called.. sat on hold.. requested for a phone call back.. never got a phone call back. My husband messaged them on Instagram.. which he was sent an email address to contact the service department. I sent an email.. still nothing. We are simply looking for an answer as for where our order stands but we cannot get a response. **Currently sitting on hold for the past 90mins & counting. Extremely disappointed.
CJ Pony used to be my go-to source for parts. This past year I have had numerous issues with them. The website will show items in stock shipping immediately that are not in stock at all. Going on month two of waiting to hear anything about a convertible top. They shipped a hood and doors with the hood being on the bottom of the pallet with the doors on top of it. The hood was destroyed with the doors receiving minor shipping damages as well. It took some dealing with them to get it straightened out. They did ship a new hood to me. The doors I was told to accept the damages as is or ship them back to have more shipped back to me. The hinge kit showed in stock ready to ship. One hinge was back ordered for unknown shipping time delaying the order as well. The most recent deal with the top they show In stock , Expedited orders ship immediately. I was told they have to contact the manufacturer of the top to see why it has not dropped shipped in 2 months. I was told in stock does not really mean in stock. Customer service took multiple phone calls and multiple emails over a 2 week period to get contacted.
Horrible experience, will never use again. I placed an order for 3 items, around $1,300, and paid with a debit card. I saw the authorization in my bank account, so all good there. Then a day later I got an email (not even a phone call) saying that new customers cant use a credit card and need to pay with paypal. I responded saying I didnt want to do that, because they already had funds held on my bank account, and then they asked me for a wire transfer instead.I called them and explained I wasnt going to do a wire transfer and that I didnt want to mess with Paypal. Frankly I didnt trust them to not charge me twice! Apparently this is to combat fraud. They promised to see if they couldnt push it through and to call me back in an hour. Three hours later and no call back, I had to call them. Sounds like there was no update and nobody checked, and I got the same story. I told them to cancel the order. Now I have to wait a few days for the pending charge to clear, and Ive wasted 3 days.CJ - this is a horrible customer experience. If you cant take a credit / debit card from new customers, just say so on your site. I would have happily paid with paypal up front if you had asked. Also, next time just call if you cant complete my order. Dont email me and hope I see it.
I should have read reviews first, but I decided to take a chance due to YouTube videos. Super bad experience with this business. I read the FAQ because its takes forever to get a hold of someone. Then while trying the chatservice, they person is not knowledgeable of their products. They are just typists lol. Then I got the run around and spoke to three people. Finally got an answer but by that time I was over with dealing with them. Ask for a refund and they told me that I will pay return because there was nothing wrong with it. However, I tried to get information but as I mentioned couldnt get someone until days later. So now it is my fault.
Disastrous costumer service. Ive tried placing the same order four times, at the payment step the web page ask you to contact them. As I write this review, Ive been on hold for 40 minutes, the first waiting time was 34 minutes. Tried to pay via Pay Pal, and they CJ cancel the transaction, when I contact Pay Pal, they explained me they are authorizing they are payment but CJ is cancelling it. Absolutely frustrating.04/09/2021 Update, I have reached out via email CJ Team, silence as response. Decided to call them and Ive been on hold for the last 30 minutes.
My husband bought a front bed panel from this site. The first one he got was the wrong part. They told him he had to buy another and that they would refund him the money for the first. We have not received the refund and when we got the second one in the mail, it is still the wrong part. It has been a month since this first started. Absolutely terrible customer service. He has been hung up on four different times trying to call about this issue. This is the first and last time we will be buying from this place.
I ordered a set of Rear Fabtech Steel Fender Flares for my 2020 Jeep Gladiator on December 5th, 2020.I reached out to CJ Pony Parts on January 6th 2021 regarding the delay... I received a reply from Briana Mapula, a Customer Care Representative, who stated in her email response “I contacted the vendor to see when your order will be shipped. You will be notified once they respond”. I have yet to receive that notification or my parts!It’s been almost 5 months since I ordered the parts, this is VERY unprofessional. Not only did they not follow through with the inquiry but they essentially pointed the finger at a vendor... after months of waiting. I did NOT pay the vendor, I paid them. I would expect some type of responsibility from their team.I requested the order be cancelled and funds returned to my account... have yet to hear back from them.Please DO NOT waste your time with this company.
Placed a $200 order March 24th. As well as next day air shipping. Sat in process for 7 days. Tried multiple times to call and email with zero response. Checked today. April 1st and it said the order was cancelled yesterday. But still a shipping charge pending in my bank account. Ordered matte black GT badges and it said they were in stock. Won’t ever try and order from this place again. An absolute terrible experience. Would give zero stars if possible.
Matthew Calzoni was super informative as to purchasing the right parts for my specific needs!! He was extremely patient in answer my questions, and pointing me in the right direction. Being in the People business myself, I understand how difficult people can be. Matthew was a true professional and I appreciate his expertise and knowledge!! Thank you Matthew, and thank you CJ Pony parts!!!
Stole my money. They are nothing but theives. Never ordered a part and it got sent to my house cost me 128 dollars spoke with Brian for instructions to return it...I returned it and did everything he said and they deny that they got the package and were helpless on the phone. They didn’t care. Months later still no refund.UPDATE: after them responding to my review I reached out to resolve this and they did confirm they got my return and the refund money didn’t go threw...they claim they are working to resolve this waiting for the update and they are not being very responsive and still no refund money. If I don’t receive my money this just confirms my statement above and can provide photos to this post to prove it.
Yes its tough to get through on the phones, but Ive found that to be true of a lot of suppliers in the auto restoration biz during this past year. But CJ Pony still has a great line-up of parts, and when I had a problem with a delivery damaged item, my guy Justin E. worked it out promptly and efficiently. (And to those who complain about sheet metal fitment quality, Id say- try restoring a rare old British or Italian car. Then lets talk.)
I recently received a big order of parts, with lots of small pieces for my car, and found that one of those small parts was missing from the order. I put in an inquiry late at night, and by the time I opened my email in the morning, Sonya had responded and already had the part shipped.Great customer service on top of being a great resource for hard-to-find parts.
I have been trying to speak with someone for over a week about a part before I make the purchase. Ive called many times. Ive emailed. Ive talk to the BOT. Ive left a call back number. Nothing! No response. Their website talks about great customer service. It looks like Im not the only one that is disappointed. Moving on to a different vendor. Yea, now give me that canned response you give to everyone. You probably wont answer that email too.
CJ Pony Parts really came through for me. When I received my shipment there were two products that had what appeared to be damage from the manufacturer. I sent pictures and Kenneth at CJ immediately took care of the issue by sending out replacements the same day! Thx CJ for such great customer service.
The parts themselves were easy to find but the shipping was a disaster. We ordered the part at 10 a.m and paid extra for overnight shipping. Obviously we know that doesnt mean well have it first thing in the morning but by 4 p.m we hadnt recieved it and the tracking information didnt say out for delivery. I sat on hold for over and hour to speak with someone and was told I dont know when youll get it. If it isnt today then youll get it tomorrow. I own a shop and needed the part to ship a customers vehicle. The part finally showed up the next day at 3:45 p.m. We paid overnight shipping to have it more than 48 hours later. When we called back to see if we could get a refund for the shipping or atleast a credit for our next purchase and were told there was nothing they could do since we got the part.
I have been ordering from CJ for over a year now. Never had an issue until just recently. The support staff did a great job resolving my issue very quickly. Thank you Rebecca :)
First I will say that it is extremely hard to get ahold of anyone at this company and their customer service is almost non-existent, that being said after trying to get ahold of somebody for a week I was finally able to talk to someone. I inform them that they had charged my credit card and wanted to know what it was for they said it was for an order I placed on June 17th I told them I had not placed an order on June 17th they charge my card 2844.41. Then there is a charge for 3204.56 that they charged my card they said was for a windshield!!!! That i did not order...granted they said they will cancel the order but i have not been issued a refund and to top it off the shipping company wanted to deliver the items today and i refused them because i did not order them. I have filed a claim with the Better Business Bureau. I wish i would have listened to the guys in our car club Also after speaking with a friend of mine that makes a car restoration TV show he said he will no longer use them due to nonexistent customer service and they will not have a booth at the major car show he runs. If you want parts use National Parts Depot. If they fix the issue ill update this and let yall know but i dont have faith in themUpdate.- I just emailed them per there request in the reply we will see what happens.
Their costumer service is fantastic! Amy Robson took care of me when I placed an order for some Suspension parts for an 04 Mach 1 and had a few mishaps on the order where the order was duplicated due to a website glitch. I paid the return shipping costs but Amy worked with me and refunded the shipping cost and was very attentive. Overall quite an odd first impression but it worked out great in the end. Defenitely purchasing more parts from these guys!
Had a missing parts issue, after some time and a few feedback reviews, everything was corrected and happy. Thank you Barbara, and Steve from CJ for making things right
I am restoring a 1966 Mustang. Initially the wrong buns were sent. That was corrected. The customer service rep, Brandi, was helpful. I am sending the buns that do not fit back to the company. My only complaint is that I am required to pay for their return and it takes a while to get a rep on the phone. Otherwise I am pleased with the company.
Terrible at providing emails on updates, I was told my package would ship within one freight. The items I needed had a deadline for a car event, still currently waiting on a part. Have been on the line for over a literal hour on hold and still climbing. They lost my loyalty this time. No need to order through this company again. Big disappointment.
I had tried to contact CJ Pony Parts regarding questions about my order for about 3 days. What was showing “in stock” was not correct and 3/4 of my order was on backorder. The phone system is NOT getting back to customers and the online chat bot was no help. I decided to send an e-mail and I was contacted by Sonya Crawford. She was quick with her replies and was truly looking out for my situation. After 5 or 6 e-mails, she figured out a solution and I am able to move forward with my build as well as save money. GREAT JOB SONYA!
Ordered $1000 worth suspension parts and seals. They threw the bulk of it in a giant box with no padding. Ended up with extra part didnt need and missing one I did. Contacted them and basically got no response and they ignored what I had already told them. Customer service is a joke. Had to order the missing part from jegs. Still havent gotten any response about the missing part which I told them in the first place .
I am a first time buyer from CJ Pony Parts. Was looking to upgrade my ride with some performance Parts so I ordered a set of Koni shocks and struts for my Focus St from CJ Pony Parts. My goodies arrived, we installed and found the rear shocks were out of manufacturer warranty and defective. Awaiting replacement... we’ll see how that goes. Long wait times in the phone if you’re trying to call.
I have purchased many items from CJ over the years, not sure what has happened to them recently, but they are impossible to communicate with.The chat is automated, not a person and if you try to get a person on chat, they are NEVER available.If you call, no matter what time you call, there is always a long wait. If you use their hold your place in line for a call back, it never works for me. I get the call, then the music stops and they never come to the phone.I normally dont leave reviews, but I decided to this time with the hopes that someone from CJ Pony (that cares) would see this and make some changes.They have not always been like this, Im not sure what changed, but they have become a company that moving forward I will avoid.I couldnt find a way to reply to there below reply so I though I would just edit my initial. There reply is an example of what I was referring to. If you look at the reply to all the other negative reviews they basically say the same thing. My review was not to get my situation taken care of, it was to hopefully get the attention of someone WHO CARES to look into the problems that are being communicated to them (which should be viewed as a benefit to them so they are aware of the customers perception) and provide a solution for their (trying to be loyal) customers moving forward. I mean who whats to have to write a negative review just to get some customer services?
Ive bought alot of parts the last few years and never had a issue until my last couple of orders. Ive had two separate issues with broken or damaged items. My last and final order was a wrong piece in the right part bag. I understand stuff happens but the customer service they use is horrible. I called and sent 3 emails since Feburary 26th, same message there on it. Its not hard to email back giving the status of my order.
I have used them for the last year and a half for parts. When they are on their game they are great. But like right now I am now 11 weeks, waiting for an order to be shipped that I placed into CJ Pony for a CPP front suspension kit. When I inquired into it 9 weeks after I placed the order they asked me details on what I wanted in the kit. So I am assuming they never sent a PO into CPP and when I asked if they did I get a song and pony show instead of a direct answer.
Great experience! Kenneth is who I have dealt with for a good while. I have been restoring Mustangs for several years. Its great to have someone like Kenneth on the phone. He has experience with Mustangs, and also very knowledgeable with the parts. It makes the process easier and quicker whenever I need to place an order. I highly recommend CJ Pony!
Absolutely the worst place to buy your parts. Bought springs and have been waiting over 2 months. Also bought a cobb and got overnight shipping. Its been 4 days and i cant track my order. The customer service is the worst i have ever seen. I will never give them my business again. Save your money. They are a scam
Ive ordered from CJs twice. First time was a good experience, prodcuts were correct and came in a reasonable amount of time. Second order was a terrible experience with zero customer service. After paying via credit card for the first order and trying to do the same for the second, I received an email being asked to pay using PayPal. The instructions in the email and the attached documents were written in a way that I felt it was a scam. I attempted to both call and email their customer service to see if they wanted to make a sale over $600 as well as keep a customer, but given their lack of response I can only assume they did not. The only reason for the 2nd star is that the first order experience went as it should...customer orders product, pays for product, vendor delivers correct product...pretty simple. Ill be an American Muscle customer going forward.
Scam Company- cancelled my order because they said they dont take VISA after processing my payment and refunding it, now telling me they want a wire transfer. JOKE and ANSWER YOUR PHONES !!!! please have someone reach out to me directly via phone you have my number in the emails to her, as the automated messages coming from Kelly Ammons are really annoying. This is 2021 how do you not take credit cards for payment. And your customer service representatives on your chat bot are clueless. I look forward to your call
Communication is terrible. Requested to return a $16 product because it wasnt described properly. Got an RMA but had to pay $8 in return shipping. Item was delivered to them a month ago. I still havent received credit. Got an email from them stating that refunds happen within 10 days after the item is received. I got that email days after the return hit 10 days. Called their customer service waited on hold for 30 minutes only to be sent to a voice mailbox and disconnected. Disputing the charge with Paypal now. That will take another few weeks because they have to wait for the seller to respond. I will never buy from CJ Pony Parts ever again, and I suggest you do the same.
First, I must say that CJ Pony Parts is one of my go-to places for Mustang parts, both for my 73 and for my 91. They have a great inventory and super-fast shipping. Online ordering is very simple. The problems start when I try to contact customer service. You can forget waiting on hold for a representative. You will be waiting for hours. I asked for the automated call back and I was told I would receive a call in 650 minutes (11 hours). This happens each and every time I try to contact customer service. CJs desperately needs to improve their customer service line. COVID is no excuse. Customer service people can work from home.
VERY NICE PEOPLE , WAKE ME THROW MY ORDER STEP BY STEP FAST DELIVERY and my 2017 Raptor look amazing now thank you
I purchased these calipers from CJ pony parts. They last literally 1 day before the seal blew out on it. I almost crashed. I want a refund. Been on hold since 8am this morning and it’s now 11:30. Come on CJPonyParts you guys use to be so good, what happen??
This review is for Joe Coleman. If I were rating the rest of the customer service team, they would all get a 1 star review as they are ALL fully incompetent.I had an issue with a backordered part and some refunding issues... after calling the customer service department and speaking with different reps over and over again for weeks (all failed miserably), I was finally connected with Joe. He was able to find a good solution to my issue quickly and professionally. I would fully recommend working with Joe on all of your customer service needs..
Do not recommend! i ordered BOV and piping for my Focus RS.. an almost $600 order! i got the BOV within a week but no piping or other parts that was supposed to come with it. then i was told it was on back order and would be available and shipped in 2 weeks. that was not the case.. its been over a month now and now i cant get ahold of anyone! i just want my parts or my money back! tried calling a bunch of times but never get hold of anyone, nor does the call back system work!
Ive made a few purchases from CJs with no issues up until last week. Parts were shipped and delivered in a timely matter, however one piece was in the correct packaging, but the wrong size. Right away went online to start the return process within days (due to my fault not returning emails) the correct part was shipped! Thanks very much to Sonya! Her communication was top notch with clear instructions! Will be purchasing items for my Jeep Wrangler from CJs in the future! Thanks again, Sonya!
We purchased the ACCELATEC performance pack carbon fiber kit for our 2019 Mustang for over $700. The kit arrived but the driver side door cutout was too small even though before purchasing we were told the “performance pack” was for our model and upgraded package. I called that day and was told we were fine to install and the correct part would be sent. When my husband called a second time and he was told it was an upgrade- wait didn’t we purchase the performance pack upgrade? Now we are being told that part is not made at all and we are out of luck because we already installed it and once installed, it cannot be returned. What terrible customer service. I will be contacting the BBB and filing a complaint. We have 2 mustangs and we won’t be ordering from here ever again.Side note: we had to buy our own double sided tape because the stuff on their product was awful and didn’t stick at all- which we never even brought up to them.
Ordered parts 2 months ago still have not received and they don’t help they keep saying log into my account which I don’t have bad customer service not recommended !!!!!!stay away!!
Was looking for a center console for my wifes 66 Mustang. The website was a little confusing as to which one would actually be right for her car. There were four different listings for the consoles and they all had what appeared to be the same picture. So I called CJ and got a professional on the line. I dont remember his name, but he knew his parts! Helped me figure out the right model and part number and got me squared away very quickly. Same day shipping and free!! Recommend CJ Pony Parts as a go to. Have ordered other things, but was able to just do it via the website.
In the process of a complete restoration of a 1967 fastback I had the pleasure of becoming acquainted with Joe Coleman at CJ Pony parts as my first contact.From the beginning I noticed how committed Joe was to ensuring that I ordered correct parts for my project as he is far more knowledgeable about their inventory than me as a novice consumer.Joe always takes the extra time to not only ensure that I an ordering what i need, but he also makes sure to direct me to incidental parts needed for the project that I am not aware of.When there options, Joe also takes the time to point out the differences in parts quality in order for me to make an informed decision about my purchase. There have been a few times that Joe has directed me to videos and other resources at CJ Pony for me to ensure that i am getting what i need.Joe is and has been a gentleman to work with and is a true professional in his occupation. In fact, I specifically reach out to Joe initially before requesting parts information from other salespersons.Despite the pandemic and the difficulties it has posed, I have been amazed that CJ Pony has had virtually all of my parts in stock.I recommend CJ Pony parts highly. I dont buy from any other source unless it is an item that CJ Pony doesnt carry. Be sure to ask for Joe Coleman if you want the personal touch and to be treated like family.
Im based in the UK and had a few issues with an order that would have delayed my project, after contacting customer services Emily took ownership and went the extra mile to resolve and expedite shipment.Excellent service, thank you CJP and in particular Emily.
Rating would be worse if possible. Ordered $2,000 worth of parts for my 06 Mustang and order was canceled by CJ Pony because I used a credit card for payment. Since it was my first time purchasing from them they wanted me to use PayPal or direct Wire transfer for payment. First time I have ever ran into a situation were my money was refused.
Select a language
Total reviews rating 2.9
199 Reviews for CJ Pony Parts 2023:
Review №1
2021-12-17Just happened to be in Annapolis to see my midshipman after the Army-Navy game. Drove an extra hour out of my way back to Michigan and stopped in Harrisburg PA to CJ Pony for 68 Mustang sheet metal and parts. Great stop and excellent staff...trip saved me over $200 in freight fees. Worth the stop if you have the opportunity.
Review №2
2022-04-07From 2017 - 2019 I had no problems with my orders from CJ Pony Parts. I received my correct requests in a quick manner. Their customer service was great.Fast forward to 2020 - 2022 and Ive had nothing but problems. My orders would be delayed. The shipments would arrive without all of my items on my order, despite having the invoice attached. When Id call the company, you get the run around on answers. I tried to email, and their customer service team would send me generic emails with no answers. I even had orders resent to me (due to incorrect item being shipped) and they still sent the wrong item.I decided to give them one more chance a month ago, and my ordered arrived missing items again. It has been like pulling teeth to get them to respond or give me any answers.Once my items arrived, I will end my business with this company. They have deteriorated poorly and every facet of their business has gone downhill. Its sad to see, because they were a reputable company at one point with fast and reliable service.I do hope they can turn it around and get back on track one day.
Review №3
2022-04-12Ive done plenty of previous business with CJ Pony Parts with no worries. Now theres a serious problem and their customer service out and out declines to address. I ordered an exhaust system for my car and at check out CJ gives what they call their best deal for shipping: $133 for the exhaust ordered on Monday, delivered Thursday. This is the first option for shipping and is literally highlighted on the chalk out page. Check the tracking number on Wednesday now the delivery is for Friday; check the tracking number Friday delivery is now Saturday. What did I pay the $133 for?! Call customer service and they refuse any satisfaction saying if I had ordered overnight or 2 day I would have grounds but they cannot help in this instance. What did I pay the $133 for then when free shipping is just 3 more days out?! Blatantly deceptive. Keep the lousy $133 and you will never have my business again.Follow up:CJ Pony Parts reached out, apologized for what happened, said they will look how the shipping is offered on the site and refunded the shipping and handling of the order. I appreciate the gesture.
Review №4
2022-01-27Im conflicted on this one.... Ill start with Pros....They were very communicative about my order, the backorder updates, shipping notifications, etc. I ordered custom tires and rims for a 2020 Jeep Gladiator.The tires and rims are awesome! See pic...Now cons....Two of the four bolt plate covers for the rims were broken. The truck driver said he had an issue and something fell. He SAID it had nothing to do with our order. I contacted CJ Pony Parts to report and request 2 more plates. That was January 6th.... its now the 18th. The rep from CJ pony parts says hes reached out to the vendor for help on this. I checked in last week and he said theres no update. I checked in again this week and told him I need him to escalate the issue for me. I feel like... after almost 2 weeks, I should AT LEAST have an answer as to whether they are going to make this right or not.I really just need to know if I will go back to CJ Pony Parts! If they resolve their issues... I will. If they leave me to replace these plates myself... absolutely not.So moral would be.... proceed with caution.Update- within 2 hours of writing this post, I received am email saying I will be receiving the parts from vendor asap. I will change the review again if I get them. Thank you!sat?Update- we did receive the replacement covers within 2 weeks of the original review. Thank you for helping us! I have edited the review to reflect 5 stars and we will be a return customer.
Review №5
2022-01-27I implore you guys to shop elsewhere, I ordered a part that was “guaranteed” to fit my car and big surprise it didn’t. Had to return it but I was responsible for shipping cost. So I paid $150 dollars for an exhaust pipe just to have to pay $80 to ship it back when I originally paid $18 to have it shipped to me in the first place. All you get from their rude staff is “oh well that’s our policy”. Thank you so much for my $55 refund. All it would have cost them was $18 to send me a return label, guess their customers aren’t worth that. Canceled my other orders definitely won’t be shopping there again.
Review №6
2022-03-25New customer here. I placed an order for a part that is over $700. I tracked the order through their system the next day, and it said it had been processed. I checked on it the following day, and the order cant be found. I tried calling, emailing, and chatting without a response. I waited on the phone for 30 minutes and never spoke to a person. They have a callback feature which I have tried 2 days in a row and havent received a call from them. Such a terrible experience. Im going to have to file a fraud claim on my credit card to get my money back. I never fill out a review for a company, but this one has me extremely frustrated.
Review №7
2022-02-27Ive had a great experience with these guys so far. I started restoring a Mustang 2 months ago and have probably had 7 or 8 different orders, at least 1 return and a cancellation due to an item being on backorder. I cxld that item and found a similar one, similar price and had it in a week. They also reply promptly.I see other people have had less great experiences but Ive been super happy w them so far.
Review №8
2022-06-20A part I ordered failed on my car in a year. I chose it because of the good reviews in their store. I decided to leave a critical review about my experience with the part and they didn’t publish it. If you hide critical reviews in your store how are we supposed to make decisions about which to choose from. I certainly hope others hadn’t tried to do the same because I picked the one I did based on reviews.
Review №9
2022-08-17Is there a way to give 0 stars? This place is a joke. I ordered some parts for my fiance with next day shipping which was 15 days ago and still have not gotten them. Although this is on the shipping company, they are in no way in a hurry to refund me. I keep getting told I have to talk to a different person every time or that I have to wait on fedex to give them an answer before they can give me my money back. I already got the parts I needed from a different company so at this point I just want my money. Never ordering from them again. Dont waste your time.
Review №10
2022-05-06Live Customer service-is almost non existent. Got a human one time out of 5 attempts over an hour hold time and they were little help. Item Shows delivered on there web page when in fact it has traveled the mid US from UPS to USPS and scanned over 100 times. STILL NOT delivered yet. They sent an email asking for Google reviews. All I want is for them to fix the shipment and get it here. Giving two stars because they cant control the shipping and they really need to step up on personalized assistance not emails. Reducing to one star. They wont respond. My email says they update the request but thats it. Really sad. They have some cool products but........