Comcast Service Center in Pittsburgh
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Location on the map
Pittsburgh, Allegheny County, Pennsylvania, US
Site: https://www.xfinity.com/location...
- Monday:10AM–7PM
- Tuesday:10AM–7PM
- Wednesday:10AM–7PM
- Thursday:10AM–7PM
- Friday:10AM–7PM
- Saturday:10AM–7PM
- Sunday:12–5PM
This is by far the worst company Ive ever dealt with in my life!! The gentleman helping me was great then the lady had to butt her nose in where it was never welcome!! Most unorganized, disrespectful company Ive ever dealt with!!! Save your money in the beginning and choose Verizon!
I just went to drop off a cable box and they took my name and told me to sit down. Then the guy that took my name just stands there. The receptionist cant let me return a cable box? Why couldnt I just mail this thing back anyway? Instead i need to wait twenty minutes to hand someone a bag. This is why no one wants cable anymore. Netflix has never asked me to return equipment...
This company and retailers contracted by them use false advertising consisting of “bait and switch” type deceptive practices in which they advertise one price but when you call they try to up-sell you by suggesting the discounted price just “happens “ to not be available in YOUR area. Well here’s the big secret; the “discounted” price isn’t available in ANY area. If you are not REALLY ready to pay 39.99 per month for Xfinity WiFi or more, don’t bother calling because any advertised price lower than that is a lie.
Naturally, being a monopoly with no one to stop it, this company could care less about its customers. Refused to reduce our TV plan price, even though it was WELL OVER $95 and that dosent even include HD! Absolutely Ridiculous! Switched to DirecTV and never looking back.
Comcast lines have been down on the ground in my back yard for about two months. A storm took poles and lines down. Verizon and Duquesne light responded and fixed their lines and equipment.Comcast technicians came twice to survey damage but no action was taken. The lines remain on the ground and remain a safety hazard and lawsuit waiting to happen. (Azalea Dr. 15236)
Awesome Store and phenomenal employees! Dont call if you want new service! Go into the lobby and get new service because theyll treat you with respect and wont lie to you. If you call they will lie to you!
There is nothing good about this company! They need investigated and Im reporting them to the Attorney General They billed me for things I didnt have like a GHOST wireless router, they say my bill is always late when I have them all in front of me paid and they shut my service off 3 times demanding more payment. Comcast You can SHOVE YOUR SERVICE UP YOUR ASS. I switched to direct T V and you can KISS MY ASS.
Spent an hour of my time with two agents Megan and Jacob trying to add more channel to my account. Continued to type back and forth and then suddenly they stopped typing and I still dont have my channels added. Now seriously what company wouldnt want more money.
Got there 5 minutes before closing and the door was locked. So I had to go to the bethel park store. 5 or 6 miles In the other direction. Even with all the traffic. Still doable.
21 days still no phone service.... But my bill was sent out on time.... Going in today done being nice....... Now paying for two cable companies.... Nobody know how to help me..... Think Im gonna go to Verizon. Save yourself a headache go elsewhere!!!
Had to jump through hoops, service tech had correct orders, did not complete them, practically just left. One person on the phone was great, other was trash.
I didnt even set up an account and they ran my credit report and gave my boyfriend a horrible struggle when he tried to sign up for service. Unfortunately this is the only company my building will let in.
Easily the worst customer service on earth. Take any other option other than comcast if you can.
I dont like Comcast as a company but this particular location did right by me. I came in with my hands full of Comcast equipment and a 1 year old, and even with a line out the door an employee offered to grab my equipment and hold it until it was my turn.
I need to talk about my bill. You have no customer service. I have tried my account and it does not answer my billing problems.
Drove 65 miles round trip. Then gave me the wrong items. Does one wonder why you get frustrated with Comcast and their high increasing cost.
Friendly and helpful staff. Waiting time not usually too bad. Not overly pushy about promotional offers.
Customer service phone support is in the Philippines. Terrible lack of knowledge and service is terrible. Keep scheduling a technician & they never show up.
I have now been on hold for one full hour. If that voice tells me one more time how important my call is to you..........know what I mean?????????Worst cable company ever!!!!!!!
Raised my bill by 20.00 a month and they wouldnt work with me to try to lower it therefore I went with dish network and verizon internet poor customers service
Xfinity/Comcast wifi is so horrible... offer horrible network packages... if you get this service provider your internet will have a stroke every night
The worst possible service at the highest possible prices. Comcast should be ashamed of themselves.
Look up Worst Service In the United States - Firm #1 - Comcast. They wrote the book and continue to add to the book everyday in terms of how not to treat a customer!
I needed to exchange equipment and they were very friendly and responsive. Helped and answered every question I had.
No very understanding people. Unable to discuss problems having with billing and other things. In hurry to shut off cable. Hope to never have to use the service again
Very nice, and effective, customer service. Knowledgeable, helpful, and an overall pleasant experience!
Awful service WiFi is constantly out and always on hold wait time will say 5 mins you’ll be on hold for hours
Comcast is garbage. If our apartment complex allowed for anything else, Id switch immediately if not sooner.
Comcast sucks just as much as Verizon. Thats why I cut the cable and phone is next.
DEADLY ASSAULTS, even in my yard with knives, even bricks and stones, even DEADLY TOUCH TABIN or ELECTRIC SHOCK FLASHLIGHTS; even remote electronically controlled around-corners-projection of DEADLY TOUCH TARANTULA SPIDERS or even bloody-murder accidents to shut me up forever with a Sneak Undetectable Extermination
Lines outside our house are hanging in the intersection and it is impossible to get a person on the phone
I went to the customer service counter and apparently the workers havent been told there job is to serve the customers,, I stood there for nearly 10 minutes while two representatives sat there and chatted and then when the finally waited on me the lady was very rude
I always seem to have a great time at Pazzo
Horrible uneducated outsourced Tech Support & Customer Service that barely speak english, equipment needs returned all the time, prices are ridiculous.
This is the worst company by far. It is a monopoly so they dont have to care about customer service.
Big big monopoly..they are taking full advantage of this to each and every penny..
Terrible place.
Great people.. helped out alot
Got great news about our contract
This place is a joke. If you ever been there you will know why.
The absolute worst company known to man.
Morally bankrupt company. Avoid at all costs.
Very fast Service
Very nice people and easy to work with.
Very easy place to return equipment
Just horrible.. The service, the equipment, the staff
Long wait for service, staff was helpful
Professional place to do business regarding cable tv.
Good customer service. Was in and out.
Always helpful staff, moving in July
Dont like the product. Not friendly
Overpriced, hard to deal with, poor service
Staff is unfriendly and service stinks.
Under the influence of ant-Christ and liars they are!
They moved without any notice
Horrible service, waist of time.
Good customer service
Its good
Thanks 4 the help 🙏
Friendly service
Its comcast. Enough said
Terrible service
Worst
Friendly people
Total reviews rating 2.6
74 Reviews for Comcast Service Center 2023:
Review №1
2022-06-17Went better then expected when calling, which was to disconnect their service, mostly because verizon has a better offer currently (at least in my location)I had originally called may 17th, and thought i cancelled service, but for some reason it didnt work and got charged today.But after calling it was resolved and the money put back into account and everything, and it was a suprisingly smooth and quick process that i wasnt expecting to be so smooth, i do gotta say that was impressive.
Review №2
2022-04-16The agents are ignorant rude and unhelpful... I swear they over charge you by a month a year. Customer service is a joke when it comes to this company.
Review №3
2021-06-20Very un-customer friendly. Ridiculous computerized loop that keeps taking you back to non- answers and no help. Literally took days and multiple phone calls to talk to a person. Only reason its a 2 and not a one is that the person I finally talked to was outstanding- she was 5 stars. But the process is ridiculous.
Review №4
2020-05-24Comcast is an all around bad product and company. If you werent a monopoly and there were more options for internet service I would choose a different company in a heartbeat. My bill constantly goes up every few months with no reasonable explanation. When I call to get the price back down the customer service reps are rude and not helpful. I never make bad reviews on companies because most companies run reasonably well, but with comcast I have had such a bad experience I had to let people know. I know lots of other people feel the same way and they would also choose a different internet service provider if their were actually others available. Your prices are ridiculous, you are a monopoly, and your product isnt very good.
Review №5
2018-06-21Phone support sent me to this location for a new modem. I arrived in the store and the woman told me the phone service rep never placed my order. I explained to her matter of factly I spent 30-40 minutes lining everything up via phone. I even asked the phone service rep, do I need some kind of confirmation number because I don’t want to drive all the way there and the store rep is clueless. (This happens frequently). Sure enough, I get to the store and the woman assisting me has no information, no order, and ZERO time to look deeper into things. Simply, “I’ll just go get my Manager.” I agreed and the manager comes out to inform me the woman went into the back and LIED saying I was cursing her!!!!! It is not in my nature to disrespect or curse people. She degraded my character to save face or shed a negative light on my credibility. VERY poor interaction... The manager did come out right away and resolved the issue. Because of his assistance and quick resolution is why I give three stars. If I were grading her customer service, it would be lower.
Review №6
2020-10-25Had them move the router so it was more centrally located. The guy from Blairsville knee hurt so he just cut the wire let the small peices of wire and left on the floor where he stood. Wire just wrapped around my furnace pipes. Not tacked up. Just left hanging by large amounts. Serious problems with there service any more. Think twice before letting them in your home
Review №7
2019-06-24Our bill was suppose be one price and they kept charging us more and more. When we asked they said one just one time fees. Well these one time fees are on every bill. Then we paid $100 plus dollars for our bill to go back to normal and the very next bill was back up to $100 plus. They are a scam and bad internet providers. Never even sent someone to help fix an issue we had like they said they was going to just all around bad service.
Review №8
2020-01-03Thought it would be cool to watch all the James Bond movies from “Dr. No” forward, because they were free and there’s a new one coming out in April. I got all the the way to “Tomorrow Never Dies” when I noticed they weren’t free anymore. I mean, come on! I pay $250 a month for cable and can’t even watch a movie from 1997 for free. Ridiculous.
Review №9
2016-01-24I love Comcasts live chat customer service! Usually when I call in I can barely understand the representative but live chat fixes that problem. I was switching back to Comcast from Verizon (Verizon mislead us to believing we were getting a better package for the same amount of money but that wasnt the case) and was having a hard time getting my cable and Internet to work. They scheduled to have a technician to come out the next morning! I am very happy with their service!
Review №10
2015-08-04This is the worst company I have ever delt with. Theyre customer service is horrendous from the bottom to the top. They never call you back even when they promise on multiple occasions. They bill you for things you specifically said you did not want and then continue to charge you for these services you never received and when you try to call to ask them about it/dispute it you can never get a person on the phone who wil help you!!! I kept getting deferred to the first supervisor I spoke with who promised he would follow up with me on a specific date and didnt call for three weeks. When I finiay called, I couldnt get him on the phone and nobody else would help me since he was already on my case. When he finally called me back (3 weeks late and after multiple attempts to reZch him) he left a message saying he was out for medical problems and again promised to call me back the following day. Its been 3 days and I have yet to receive a call. Wasted so many hours calling and still have not resolved the issues. Worst company ever. Do yourself a favor and choose a different cable/internet service provider--youll save hours of time and aggravation. They do not care about the customer.