From the call to me showing up the professionalism was grand. Thanks to Damien, he assisted me well, and made sure I was good. I love the vibes. I have no complaints. I’ll def if I have to recommend anyone who needs a storage unit, compass storage is a good spot to go to.Can’t forget Simerrah, she’s great too. The whole staff is wonderful. Thank you!
Complete get over! I wouldn’t recommend for anyone to come here they give out false narratives about payment! I was told one time payment a month with a late fee they’re now adding other funds that wasn’t added when I first talked to them about the policy.I will be taken my belongings and going else where , don’t spend your hard earned money with them if you don’t want to get rip off . I will be reporting the issue just given my honest review on the place
Me and my mom had a great experience here!! Damon was such a helpful person and he had such great customer service and he was very nice. That’s part of the reason why we decided to get the storage locker, he didn’t have an issue with showing us lockers on different floors either. If you’re looking for a storage locker, this is the place to be!
Andrea & Simerrah was sooo sweet and helpful. When I called the day before Andrea helped with questions I had and when I came in the store both were very helpful and so sweet.
Very helpful and professional! It was a quick and fluid experience. 10/10 would recommend!Also, Mr. Damian is the man!
My experience was amazing very fast clean and professional simerrah was an very nice and informative I highly recommend using this storage!
Great service!Damien Martin helped us find the unit that would best suit owner needs.
The front desk staff Simerrah and Andrea were very helpful. Allowed me to view multiple storage units before helping me decide on the right one needed for all of my things.
Hey man look, you talking bout professionalism , smh, I came in last Saturday. Talk to DAME, broke!! He laid out everything I needed, I told him I’ll be back, he said he be here for me. Now here we are Monday. And long story short DAMIEN hook me up wit a unit!! The one I wanted at that!! Got what I needed, and for the right price!! Thanx Bro! I appreciate everything.
Great Customer service Andrea and staff so knowledgeable thank so much for the smooth process
The whole crew was fantastic! Simerrah, Damien and Andrea were all great
Damien Martin was a very good customer service person he made very happy with renting there.
I love the way they treat there customers with respect they well I would recommend them to my friends any time
Storage facility was clean. Representatives at the front desk and over the phone were very, pleasant, friendly, professional and informative. They informed me of different prices on storage units and which one would be best for me. They asked me what I would be storing to make sure that I was getting the correct storage unit. I would recommend this storage facility to a friend, and I like the prices. I felt like the prices were very reasonable.
Simerrah was great she is excellent she knows her job
Very professional polite staff, great prices five star staff
The staff at the self storage place is very professional especially Andrea Guerrant. She is always courteous and very pleasant when I talk to her. She makes me enjoy my visits to this facility.
Andrea and Simerrah was great they know how to get the job done
Stacy was great in helping me out with purchasing my unit on 3/18/22
The customer service was phenomenal. I was very happy!
I can’t remember the lady name who showed me my unit but she was great! Good customer service great conversation. At the desk I believe her name was Koda she was very helpful as well the process was fast and quick. I’d definitely recommend this location 10/10 🙂
I have used this company before. I have never had any problems with them. They are courteous and efficient. They also are very knowledgeable and eager to answer any questions you have about their services.
Its like entering Fort Knox which is good for your items stored.but its one way in and one way out..if a car is in front of you in the unloading zone you have to wait until they are finished to leave..regardless if your in a hurry or not..if I had of know this I would have never used this storage unit..its not at all convenience...probably be a short stay.
Great customer service Damien was an awesome guy thanks 🤙
Very pleasant and efficient throughout the process. Greeting was very welcoming.
Excellent customer service, knowledgeable and understanding. Simerrah is awesome and one of the main reason I chose Compass self storage unit.
Monique Customer service was awesome. Understood the process totally and explained everything very well. Recommended to anyone in need of storage space to come here
I am not sure if opening late is common, and it was my first time so I have no past experience. Other than compass opening late that one time, the customer service was top-notch. Shameerah demonstrated a high level of professionalism and looks like she knows her job very well. If she is not a manager now, she would be one. I can see that in her. Her energy, professionalism, and knowledge are great.
Damien was very helpful, knowledgeable, and professional!
Simerrah and Damien were great thanks
Simerrah is a very considerate and knowledgeable employee. Her dedication, ability and perseverance, speaks volumes about her character, work ethic and willingness to help others. She is a asset to your company and should be promoted. Not to mention her personality, makes customers recommend others patronize your business. I am in upper management in corporate America. We look for the kind of employee, you have in her. Please acknowledge the excellent service she provides. And feel free to contact me
On July 25, and August 28, 2020 I visited Compass Self Storage to pay my storage and had a question about the increase of my storage fees, because I was previously told a different rate than what I was being charged. I asked Simerrah one question and that was the beginning of my horrific experience. Simerrahs behavior was rude, and unprofessional. She yelled at me, told me to move my things out immediately if I am not satisfied, with the service. She continuously yelled at me and told me to get out! Simerrah (stated she was the owner, manager and supervisor). I do not believe this is accurate. I never experienced this type of distain from a place where I patronage their business for more than 10 years. I would like to speak with someone from Corporate office immediately! I do not wish to speak with Simerrahs any further. Mrs Guerrant always pleasant and helpful.
Simerrah Is one of the best managers Ive ever worked with. She is professional and always polite. She helped me each and every time I needed her. I would recommend Compass because of her alone.
The young lady was nice..Had good customer Service.. iAnd gave me Good choices to take...Thank u for your time!!!!☺☺☺☺
Great customer service, every time I come by to pay my Husbands storage fees I am greeted with smiles. Samirah is a pleasant addition to this location. The other young lady who I have been seeing recently is knowledgeable as well.
PRO....The staff was extremely professional helpful and friendly. They listen and cater to your needs. Excellent team at front desk.CON....would prefer extended storage hours to adjust with working schedule. The storage garage was confusing, I would prefer more signs and instructions. Overall it was a great choice.
Spoke with a Justin, had a very informational dialogue, rep was very polite and helpful. Great customer service. Space seems to be spacious and very reasonable compared to other spaces I have inquired. I didnt open an account just yet but am really considering doing business with them. Will only need the space for a very limited time and they seemed to be able to accommodate.
The customer service is pleasant, however appear limited in knowledge when accountabilty is necessary. I will give a better rating when the elevator work consistently. Too many times I have asked of when it will be repaired and am told, were not certain we have to wait on the elevator company. This is unacceptable. I even reached out to the manager about the elevator problem, dont recall a response. I have held back giving a review because overall, my things have been kept safely in storage. My frustrations come up when I cant get to my space, I pay so much for. With the amount of things I have, stairs are not an option. I am tired of preparing my things to go into my storage, get to the elevator and its Out of Order. This has happened too many times, but rent has gone up since Ive been there. Then I have to be inconvenienced to go to the front of the storage, wait for someone to answer the door and have someone else let me in the service elevator. If the elevator doesnt work, could I suggest you put a sign on the gate; this way we can go straight to the front from the start. This constant inconvenience is a nuisance.
I just wanted to note that recently I was assisted by Koda Brooks and she was tremendous. She assisted me with everything that I needed help with and her customer service was great.
I recently stopped by the office to purchase moving supplies and inquire about self storage options and was greeted with both professionalism and highly educated staffed. The two ladies Simerrah and Andrea both gave me storage options and even compared the pricing to nearby establishments. I am moving this Friday and although I only purchased supplies this time I will be back for a storage space this weekend.
HAD TO PAY MY STORAGE BILL NICE FRIENDLY ATMOSPHERE GREAT STAFF
Dead mouse on the floor. The dirtiest handrails Ive ever touched. The restroom looks and smells like it hasnt been cleaned in months. The toilet was filled with black diuretic feces. It is sooooo FUNKY and disgusting that the health department would not allow ANYONE to use it. The hours are too early for anyone that works. Closes at 6pm but be there by 5:30 or you wont get in. You must leave by 6. I gave it two stars on the strength of a young, nice, but firm staff woman. It could be a cool place if they get those things together. Also very low on carts to move out of the units.
Good morning, I had a wonderful experience working with this company. I needed to rent a truck to move and I was able to get the size truck I needed with no problem. Also they had packing supplies that I needed so I did not have to go anywhere else. They are a one stop shop and I would recommend them. Keep up the good work.
The woman at this location are very pleasant! Andrea, *Simerrah is a wonderful manager :)*& Kayouda ! Thank you ladies !!!
This place is awesome! Mrs. Simerrah is absolutely amazing! Professional, knowledgeable and so so pleasant! This is the place to go, hands down!!
Excellent service, extremely accommodating and pleasant. The manager and other employees went above and beyond to help me through the process and changes I had to make. I recommend this place to anyone in need of storage.
The young lady that helped me was very knowledgeable and friendly. Great customer experience for me
Simerrah was great thanks for the information.
Justin was a wonderful help! I was locked out of my unit and he assisted me in regaining access. You couldnt ask for a better employee! He deserves all the kudos! Thanks again, Justin!
That one star has NOTHING to do with Simerrah Harpers customer service which was A1.The facility holds the burden of lack of customer service by not having enough flatbeds, to ONE working elevator available. Then, having to take that elevator to the first floor, reenter your code to get stuck because the access code wont allow you to any other floor.Simerrah had to come out three times to get me out. Fix the elevator and its system. Im handicapped and dont need any extra Avenues to go down.
The staff treat me very well.
Simerrah was excellent thanks compass
I recently received excellent customer service at Compass from an employee named Andrea. She was professional , friendly and knowledgeable. Great job!
Safe, secure and reasonably priced Compass Self Storage on Allegheny is an excellent place to store your belongings. Greeted by a professional staff whose headed by cheerful Ms. Simerrah makes the experience effortless and worry free. Don’t hesitate choosing Compass Self Storage for your storage needs.
The customer service was excellent, Koda my attendant has exceptional customer service skills , and I was very pleased.
I’ve had a storage space at this location for over 6 years before the business changed hands and it’s been a dirty,dusty over priced mess before and is even worse now after the change in ownership..You can’t get anyone on the phone most times and the staff was argumentative and confrontational when being asked basic questions..The only thing this company was quick to do when taking over was raise the rent !!No new amenities or improvements with broken non functional bathrooms and dust and dirt all over your things from there endless construction on other floors the place is a nightmare and before you get locked in with them please explore all other options as the place seems to be slipping quickly and the only focus seems to be fleecing customers with rent hikes...This is the only storage place(and I have three that I use in other areas)that I’ve had a 30min argument over trying to just give them my c.card information to pay my rent over the phone?!?!?Unprofessional and embarrassing...
Came in to discuss being a potential customer. The general manager assist me with all my storage questions. All the staff was more than welcoming. Thank you so much for your help at a difficult time.
Great service, awesome customer service, the manager is very very helpful and respectful all around. Best storage place Ive been to in awhile!!!!!
Very very helpful and CLEAN!
Amazing customer service from Andrea!! She went out of her way to be accommodating and helped ease the stress of the day.
Thanks again to Samara Harper and GM for helping me out well what I need it for the day they made my life easier I definitely will recommend them so please go there and check them out very courteous and very attentive to your needs keep the good work up see you soon
The staff at this location is amazing. They have great customer service and very professional. I am happy I went with this company. Thank you again !
Horrible!! The black heavy set lady has horrible attitude. She stated she is the general manager also.
I’ve used this storage for years with no issues. I needed my lock removed and replaced and the attendant was able to help with ease
Had a good experience i came for a few items to move some belongings. I was greeted when I came in the door and was giving great customer service from the general manager. Ill definitely return for more business
I have visited this place a few times...... And its always a pleasure to deal with such genuinely interested staff.......... Extra kind............. And the two young ladies that have assisted me went beyond to make sure my experience was wonderful............ Thanks again for Simerrah (I hope I spelled it right) and Andrea
Monique gave me good customer services skills i very appreciated her helping me out
Need another body to be at desk while attendant is at lunch. It is very inconvenient to come there not knowing the attendant is at lunch. I came there 2 times in one day and could not be assisted .
Great customer service from Koda. She was helpful and efficient. I highly recommend. Thanks!
I will say I share the sentiment of others that the hours need to be extended..at least until 8 or 9pm. However, some of the complaints must be coming from people who havent had units with other companies. I rented with Uhaul for over 10 yrs (Washington Ave. location) and Compass is cheaper overall...and more secure. At Uhaul I had a unit with a wooden door...with a gap at the bottom and when I moved out, much of my paper products had been chewed on by mice...and mouse droppings were everywhere. At least at Compass all the units have metal sliding doors that go to the floor. Also its easy to maneuver a truck into and out of the facilty -- unlike Uhaul. Its just a long trek for me..since Im in S. Philly.
My Experience at compass self storage was great and the customer service was excellent. The staff was pleasant and knowable.
Been dealing with this place for a couple of years now. Not a bad business...
Wonderful help from manager Deja she was extremely professional and informative. Will tell people to store here
Attendant was very informative as well as accommodating. Would recommend this place for immediate storage needs.
Getting storage can be difficult, Id like to thank , a young lady name simerrah, for her patience and professional manner , great customer service!!Michelle Thanks
Koda was really helpful in assisting me with picking the perfect unit to store my things.
The staff was very professional. They helped me so much. May God bless them and their family.
Great storage place I’ve been a customer with Devon for years they switch over the summer and Devon never let me know they where changing over even with all the confusion, the compass people helped me understand what was going on and they started making improvements as soon as they took over and I like that I can pay over the phone
The general Management here was such an awesome help with finding the RIGHT storage unit for me and my family belongings her personality dope kept my aggravation to an ALL TIME LOW WELL APPRECIATED!!!!!
Simerrah is always great
Very professional service. Good looking facility. Great prices.
Clean space and friendly staff
Paid for a cell for 2 years... It is dirty and the service is non existent... the elevators are broken so everything has to be carried and the lazy employees will go out of their way to not have to help you.
Justin at alleghany storage is the best ever!!!! He knows everything, he’s super helpful!!!! He needs to get employee of the company! He’s so awesome!!!! Thanks
Simerrah was great and was very efficient in her service.
Wonderful experience, customer service is amazing. Very informative, helpful, respectful, and kind. Would recommend to family and friends.
Clean, Covid safe facility. Staff are knowledgeable and polite.
My 1st time there nice lay out. Way Larger than it looks from the street!
The young ladies at the front desk are awesome. Their always pleasant and very helpful.
Very patient and informative. Koda and the other manager was helpful
They are THE BEST!! Very helpful and understanding. Great customer service.. highly recommended!
This place was terrible bc they wouldnt let you use the bathroom without your Id, they only had one working elevator to get fo your storage and didnt give any warning when they up there price till after it went up.
I got a good deal for my unit here, Symerria matched a nearby storage deal. I would recommend. Thank you.
Deff helpful came in late looking for storage they all did a great job to size me in my storage and the deals theu gave saved me a few bucks too lol
The young lady Andrea at the desk was very polite and helpful.
Very excellent job well manner and very helpMs koda
Koda was very filling helpful and polite and showed great customer service
Simerrah was great very good customer service
Simerrah was great she is very professional
I enjoyed my experience with this company. I received the best service possible.
Simerrah is great at what she do...always understanding
I was so scared that my things was gone that the manager helped me out and I am feeling better about it please give them a try.i been with them since 2015
Simerrah is very professional and has a great attitude
Justin was very helpful when I couldn’t locate my unit and when I signed up he was very helpful
Mrs. Harper the GM was so kind to us with great deals thanks so much
Awesome customer service Andrea really helped me out with my storage needs
Customer service reps are great very helpful
Best Storage Facility In Philadelphia.. Great Customer Service & Andrea Was Very Helpful
Nothing like your rent going up every year in these places.guys make a killing after a few years of storage
Was handled by Kods who was Very professional and kind.
Nice and clean storage facility.
VERY HELPFUL WHEN INQUIRING ABOUT MOVING SUPPLIES.. WAS ABLE TO GET A UNIT FOR A GOOD PRICE
Very helpful and will actually work with you
Reasonable pricing but it closes to early
Not good at all .no customer service
Not reasonable prices. Very pricey.
Nice units. Good customer service
Andren she help me out a lot with signing up for a storage
This place has bedbugs..
Great prices and great helpful workers.
Koda was a wonderful help
Simeerah an koda was great
Simerrah was excellent
They do not excell at communication.
Very nice employee
Simerrah was great
Great customer service
Very big & helping staff 😊
She was awesome
I give it a 10 ⭐⭐⭐⭐⭐⭐⭐⭐⭐✨
The young lady was very informative . She provided good customer service.
Damian was very helpful in getting me my locker.