Compass Self Storage in Philadelphia
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Philadelphia, Philadelphia County, Pennsylvania, US
Site: https://www.compassselfstorage.c...
- Monday:9:30AM–6PM
- Tuesday:9:30AM–6PM
- Wednesday:9:30AM–6PM
- Thursday:9:30AM–6PM
- Friday:9:30AM–6PM
- Saturday:9AM–5PM
- Sunday:9:30AM–4PM
Compass Self Storage in other cities:
Storage facility was clean. Representatives at the front desk and over the phone were very, pleasant, friendly, professional and informative. They informed me of different prices on storage units and which one would be best for me. They asked me what I would be storing to make sure that I was getting the correct storage unit. I would recommend this storage facility to a friend, and I like the prices. I felt like the prices were very reasonable.
Its like entering Fort Knox which is good for your items stored.but its one way in and one way out..if a car is in front of you in the unloading zone you have to wait until they are finished to leave..regardless if your in a hurry or not..if I had of know this I would have never used this storage unit..its not at all convenience...probably be a short stay.
I am not sure if opening late is common, and it was my first time so I have no past experience. Other than compass opening late that one time, the customer service was top-notch. Shameerah demonstrated a high level of professionalism and looks like she knows her job very well. If she is not a manager now, she would be one. I can see that in her. Her energy, professionalism, and knowledge are great.
Simerrah is a very considerate and knowledgeable employee. Her dedication, ability and perseverance, speaks volumes about her character, work ethic and willingness to help others. She is a asset to your company and should be promoted. Not to mention her personality, makes customers recommend others patronize your business. I am in upper management in corporate America. We look for the kind of employee, you have in her. Please acknowledge the excellent service she provides. And feel free to contact me
On July 25, and August 28, 2020 I visited Compass Self Storage to pay my storage and had a question about the increase of my storage fees, because I was previously told a different rate than what I was being charged. I asked Simerrah one question and that was the beginning of my horrific experience. Simerrahs behavior was rude, and unprofessional. She yelled at me, told me to move my things out immediately if I am not satisfied, with the service. She continuously yelled at me and told me to get out! Simerrah (stated she was the owner, manager and supervisor). I do not believe this is accurate. I never experienced this type of distain from a place where I patronage their business for more than 10 years. I would like to speak with someone from Corporate office immediately! I do not wish to speak with Simerrahs any further. Mrs Guerrant always pleasant and helpful.
PRO....The staff was extremely professional helpful and friendly. They listen and cater to your needs. Excellent team at front desk.CON....would prefer extended storage hours to adjust with working schedule. The storage garage was confusing, I would prefer more signs and instructions. Overall it was a great choice.
Spoke with a Justin, had a very informational dialogue, rep was very polite and helpful. Great customer service. Space seems to be spacious and very reasonable compared to other spaces I have inquired. I didnt open an account just yet but am really considering doing business with them. Will only need the space for a very limited time and they seemed to be able to accommodate.
The customer service is pleasant, however appear limited in knowledge when accountabilty is necessary. I will give a better rating when the elevator work consistently. Too many times I have asked of when it will be repaired and am told, were not certain we have to wait on the elevator company. This is unacceptable. I even reached out to the manager about the elevator problem, dont recall a response. I have held back giving a review because overall, my things have been kept safely in storage. My frustrations come up when I cant get to my space, I pay so much for. With the amount of things I have, stairs are not an option. I am tired of preparing my things to go into my storage, get to the elevator and its Out of Order. This has happened too many times, but rent has gone up since Ive been there. Then I have to be inconvenienced to go to the front of the storage, wait for someone to answer the door and have someone else let me in the service elevator. If the elevator doesnt work, could I suggest you put a sign on the gate; this way we can go straight to the front from the start. This constant inconvenience is a nuisance.
I recently stopped by the office to purchase moving supplies and inquire about self storage options and was greeted with both professionalism and highly educated staffed. The two ladies Simerrah and Andrea both gave me storage options and even compared the pricing to nearby establishments. I am moving this Friday and although I only purchased supplies this time I will be back for a storage space this weekend.
Dead mouse on the floor. The dirtiest handrails Ive ever touched. The restroom looks and smells like it hasnt been cleaned in months. The toilet was filled with black diuretic feces. It is sooooo FUNKY and disgusting that the health department would not allow ANYONE to use it. The hours are too early for anyone that works. Closes at 6pm but be there by 5:30 or you wont get in. You must leave by 6. I gave it two stars on the strength of a young, nice, but firm staff woman. It could be a cool place if they get those things together. Also very low on carts to move out of the units.
Good morning, I had a wonderful experience working with this company. I needed to rent a truck to move and I was able to get the size truck I needed with no problem. Also they had packing supplies that I needed so I did not have to go anywhere else. They are a one stop shop and I would recommend them. Keep up the good work.
That one star has NOTHING to do with Simerrah Harpers customer service which was A1.The facility holds the burden of lack of customer service by not having enough flatbeds, to ONE working elevator available. Then, having to take that elevator to the first floor, reenter your code to get stuck because the access code wont allow you to any other floor.Simerrah had to come out three times to get me out. Fix the elevator and its system. Im handicapped and dont need any extra Avenues to go down.
Safe, secure and reasonably priced Compass Self Storage on Allegheny is an excellent place to store your belongings. Greeted by a professional staff whose headed by cheerful Ms. Simerrah makes the experience effortless and worry free. Don’t hesitate choosing Compass Self Storage for your storage needs.
I’ve had a storage space at this location for over 6 years before the business changed hands and it’s been a dirty,dusty over priced mess before and is even worse now after the change in ownership..You can’t get anyone on the phone most times and the staff was argumentative and confrontational when being asked basic questions..The only thing this company was quick to do when taking over was raise the rent !!No new amenities or improvements with broken non functional bathrooms and dust and dirt all over your things from there endless construction on other floors the place is a nightmare and before you get locked in with them please explore all other options as the place seems to be slipping quickly and the only focus seems to be fleecing customers with rent hikes...This is the only storage place(and I have three that I use in other areas)that I’ve had a 30min argument over trying to just give them my c.card information to pay my rent over the phone?!?!?Unprofessional and embarrassing...
I have visited this place a few times...... And its always a pleasure to deal with such genuinely interested staff.......... Extra kind............. And the two young ladies that have assisted me went beyond to make sure my experience was wonderful............ Thanks again for Simerrah (I hope I spelled it right) and Andrea
I will say I share the sentiment of others that the hours need to be extended..at least until 8 or 9pm. However, some of the complaints must be coming from people who havent had units with other companies. I rented with Uhaul for over 10 yrs (Washington Ave. location) and Compass is cheaper overall...and more secure. At Uhaul I had a unit with a wooden door...with a gap at the bottom and when I moved out, much of my paper products had been chewed on by mice...and mouse droppings were everywhere. At least at Compass all the units have metal sliding doors that go to the floor. Also its easy to maneuver a truck into and out of the facilty -- unlike Uhaul. Its just a long trek for me..since Im in S. Philly.
Great storage place I’ve been a customer with Devon for years they switch over the summer and Devon never let me know they where changing over even with all the confusion, the compass people helped me understand what was going on and they started making improvements as soon as they took over and I like that I can pay over the phone
Total reviews rating 4.6
137 Reviews for Compass Self Storage 2023:
Review №1
2022-03-28From the call to me showing up the professionalism was grand. Thanks to Damien, he assisted me well, and made sure I was good. I love the vibes. I have no complaints. I’ll def if I have to recommend anyone who needs a storage unit, compass storage is a good spot to go to.Can’t forget Simerrah, she’s great too. The whole staff is wonderful. Thank you!
Review №2
2022-06-10Complete get over! I wouldn’t recommend for anyone to come here they give out false narratives about payment! I was told one time payment a month with a late fee they’re now adding other funds that wasn’t added when I first talked to them about the policy.I will be taken my belongings and going else where , don’t spend your hard earned money with them if you don’t want to get rip off . I will be reporting the issue just given my honest review on the place
Review №3
2022-06-11Me and my mom had a great experience here!! Damon was such a helpful person and he had such great customer service and he was very nice. That’s part of the reason why we decided to get the storage locker, he didn’t have an issue with showing us lockers on different floors either. If you’re looking for a storage locker, this is the place to be!
Review №4
2022-07-01Andrea & Simerrah was sooo sweet and helpful. When I called the day before Andrea helped with questions I had and when I came in the store both were very helpful and so sweet.
Review №5
2022-06-18Very helpful and professional! It was a quick and fluid experience. 10/10 would recommend!Also, Mr. Damian is the man!
Review №6
2022-06-14My experience was amazing very fast clean and professional simerrah was an very nice and informative I highly recommend using this storage!
Review №7
2022-07-18Great service!Damien Martin helped us find the unit that would best suit owner needs.
Review №8
2022-02-14The front desk staff Simerrah and Andrea were very helpful. Allowed me to view multiple storage units before helping me decide on the right one needed for all of my things.
Review №9
2022-04-18Hey man look, you talking bout professionalism , smh, I came in last Saturday. Talk to DAME, broke!! He laid out everything I needed, I told him I’ll be back, he said he be here for me. Now here we are Monday. And long story short DAMIEN hook me up wit a unit!! The one I wanted at that!! Got what I needed, and for the right price!! Thanx Bro! I appreciate everything.
Review №10
2022-07-19Great Customer service Andrea and staff so knowledgeable thank so much for the smooth process