Compass Self Storage in Philadelphia
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Philadelphia, Philadelphia County, Pennsylvania, US
Site: https://www.compassselfstorage.c...
- Monday:9:30AM–6PM
- Tuesday:9:30AM–6PM
- Wednesday:9:30AM–6PM
- Thursday:9:30AM–6PM
- Friday:9:30AM–6PM
- Saturday:9AM–5PM
- Sunday:9:30AM–4PM
Compass Self Storage in other cities:
Antwone is very professional, always greets me with a smile and is always willing to go the extra mile to provide exceptional customer service
Helpful service, first month free, long term rentals
I so love the customer service agent Brittany Howard. Everytime I call to pay our account I pray and cross my fingers that Brittany answers. I can feel her smile radiating through the phone. She truly care about customer experience as its always displayed in her super friendly, upbeat and professional manner. Brittany comes highly recommended and Compass Storage is blessed to have her as an employee.
Antwone Jefferson was fantastic. It is refreshing to see someone give consistent, sincere and excellent customer service. He was knowledgeable about the process, answered all of our questions and made sure we were completely satisfied. Their rates are significantly lower than their competitors. I would gladly recommend them to anyone for storage or moving needs. Thank you Antwone!
I have the pleasure of working with Mike. Thanks Mike for getting my unit together and paperwork done in a timely fashion. Antowyne you are awesome!! Thank you for extending great customer service. ensuring that I was okay and didn’t have any additional questions once inside the storage unit. Again thank you for making this as painless as possible.
Enjoyed visiting here. nice access hours. NOT 24/7 as pamphlet claimed.
Mike R and Symera H made the experience fast and easy and were extremely helpful. It’s very refreshing to receive such great customer service, especially with the hassle of trying to get a truck during peak times. They also hooked me up on the rate of my storage unit for making a donation to charity through the company. 10/10 experience because of them both, honestly couldn’t have been any better.
Ive been using this storage company for years at different locations. I used them to park my work truck in a parking spot and happened to be great for advertising as well. My vehicle was always safe and never had any problem. I appreciate the friendly service from management and the crew in the office. Always professional and courteous. They always have great rates for any size unit or space you need.
Rented a unit today! Easy process, showed me a few options, answered questions thoroughly.
Very good customer service when renting a unit. It was easy to go through the process. The facility is clean, well lit and easy to get in and out with multiple trips. I would leave five stars if there were more carts- at one point there were none available when we got there. Dollies and Hand trucks would be helpful, too. I would recommend this place to store your items safely.
Brittany was super nice & helpful. Explained everything in great detail, I ended up not having any questions at the end of the tour. Definitely happy I chose to store my things here.
I have been using this storage facility for years now. The storage units have climate controls and are always clean. The trucks I have rented were in pristine condition and I have not had a issue mechanically. Another thing I love is they sell packing and moving supplies right on site. They have dollies, carts , elevator you can use. This all helps with the back pain of moving for sure. They have covered loading and unloading so you don’t get wet from the rain. It’s easy to pay for, they accept all credit cards and have auto pay. They have really thought of every way they can make moving more manageable and enjoying. It’s a fully fenced facility so I fell like my property is always safe. The resident manger Mike is extremely helpful. He helps me figure out the right size units or truck I need. He is very kind and knowledgeable with all the services. I have stored my boat here. They even have amazon lockers. This is a true full service storage facility. I moved to jersey and still use this facility.
Loving my storage unit here! the employees were helpful and informative and the price is right. 😁
Convenient access to I-76 and I-95, good staff, drive through accessible, and fair prices. Only knock is the bathroom often has homeless people causing issues. The staff handle the situation well the times I have seen it.
Tina is extremely professional. She is extremely nice and willing to answer any questions you may have. She definitely makes her job look easy and will definitely have you smiling. You can tell that’s she’s truly a genuine person and loves what she does.Mike was also very professional and very helpful. Because of his i will be recommending this place to friends and family
Friendly staff, very clean, excellent customer service, A++!
Mike was a great help in arranging storage for a last minute move. He responded quickly to emails and phone calls. In checking out the Unit, he thought out the details of choosing a unit that would be easier for my movers to access with their truck and be near the freight elevator. Many thanks Mike!
I have been at other storage places, but none have provided the customer service that Mike (Manager) did at the Oregon Ave. Compass Self Storage Unit. He was extremely helpful in finding me the right unit for my needs... taking into consideration my concerns and budget. I went here after several of my friends have units here and recommend the Oregon Ave Compass Self Storage .In addition to the fact that it is indoors ... no worries about the outside elements..secure gated area, which you are assigned a code to access the inside and indoors drive in access for your truck or auto. Staff is always willing and helpful. If you have storage needs ...I HIGHLY recommend this place.
Mike was great, he personally showed us the two available lockers that best fit our needs.Very professional yet cordial.Highly recommend working with Mike.Claudia Q
Mike, the manager at this south Philly location, has been a wonderful support in maintaining the storage facilities. I’ve had 2 units for a number of years. All feels safe and well-tended. Brittany is great, too! Thank you!
Everything was very informative and pleasant. The tour to the unit was well explained. Time was stressed for time of coming and going and lighting on the walls. I Would Absolutelyrecommend.
When I initially walked in to Compass Self Storage, I was a bit apprehensive because I had never rented a unit and was anticipating an impersonal experience.Tina Fields, Manager, immediately put me at ease. She was cordial, kind and constantly smiling. I knew I had come to the right place!Tina thoroughly explained every detail about renting the storage unit. She even saved me money by pointing out that my renters insurance would cover the monthly rental. Tina is outstanding at customer service and should train others in the service industry. What else can I add? She is a wonderful ambassador for Compass Self Storage!Thank you,Arleen
Great customer service helps fast and reliable service
Im completely changing my review from when I first walked into this place. The workers are very rude along with management. My car got hit here because they dont have enough signs up that that back door is broke ( I understand stuff breaks) if they had more signs like when you enter the first garage stating cars will be coming out this way people wouldnt be cussing at you. I like the facility but the people have to go. Too rude and lazy.
Hayden was very nice and helpful with all the questions I had regarding my new unit
Mike and Britney are great... been at this location since the first day compass took over and have been treated with respect and they actually care about things in general overall... just upgraded to a larger unit and they made it easy... Thanks and keep up the good work
Great Service and they really take care of their customers. They have helped me a couple of times when I had trouble with my lock. The facility is very secure and clean. Mike was extremely helpful and answered all of my questions with a friendly smile. I would recommend this place to all of my friends and family.
Excellent service, Hayden was very kind and helpful. I know my stuff is safe and secure here
Your customer service representative at the location are great. However, the rates are too high and you should be able to make partial payments to avoid late payments or losing your property. Some people can only afford to keep their belongings until they can secure a roof over their belongings and themselves.
I deal with the manager Mike over at compass storage in south Philly on Swanson and Oregonave, he is a pleasure to deal with very respectful goes above and beyond to help me no matter what the situation is and is respectful
I had an excellent experience with Compass Self Storage. Units were clean, secure, and conveniently located. They were able to support all of my storage needs with a friendly smile and an excellent customer service experience. I would highly recommend this facility. Thank you!
This building is super clean and the staff is so friendly. Brittney got us all set up and was so kind. Definitely recommend!
Compass Storage on Oregon Ave have been great. The staff are always there to answer questions and help with the needs that we have had over the last three years. You can be confident and assured that your items are safe and secured.
The Guy Mike I think is a manger knows storage he took a look at my truck and new what size I needed and it fit. Save me money and time and on my way out hes cleaning outside for a big guy he can move! Well Mike cheers to U be safe and healthyJay sab
The facility is secure and clean and the staff is very courteous and friendly. Tina was extremely courteous and helped me with picking the unit that best fit my storage needs.#SHOUT-OUT TO TINA, BRITNEY and MIKE
Super friendly and helpful. As a professional mover in Philly for a decade, I’m pretty picky about where I would store my own belongings. That probably says it all.
Antwone was great he showed me a ton of units till I found the one that worked perfect for me. Great pricing and friendly people, this is a great place.
Persons I dealt with today was very helpful accommodating and pleasant. I highly recommend this storageand give them a rating of 10+.
Tina was awesome with working her magic with pricing and availability. Thanks so much keep up the great job. Tina is very personable and takes care of her customers.
Great workers! Very helpful!
Staff is excellent. Rental was fast / easy processing. Truck rental is a flat fee of $35No complaints thus far.
The manager, Brittany was extremely patient while helping me find the right size unit and location to suit my needs. I looked at two other self storage facilities in the area and I am confident I selected the best one.
Brittany and Antoine have been incredibly helpful during the relocation of myself and my son after my dads untimely passing and selling of his home.
The folks over at compass are awesome! They helped me get my storage unit and gave me great pricing on a rental truck for the day. Thanks a million!
This is one of the best self storages in the city,very convenient location easy to access and great customer service.
If I could give negative stars, I would. Do not ever use Budget rental ever! Girl at the counter was lazy, lied to me, costing me extra money in gas I didnt use, and forgot to give me my hand truck I rented. I had to go back and get it. She was still sitting at her desk and I lugged it out to my car by myself. Never again.
Some good qualities about Compass Self Storange are: they have good-sized lockers; they are indoors, out of the weather, one can even bring ones car inside; and, they have a store, where one can buy packing and storage items, including locks.
Great facility, reasonable price, easy access, best customer service of any of the 10+ facilities Ive ever used.
I would 1000% recommend using this facility for your storage needs! AMAZING and helpful staff! I feel confident my storage items are safe. The facility is well monitored and secure.
Ma Howard was so king to take me on a tour to view the storage very professional And caring , patient
They are one of the best storage places I have used. Its indoors and had two floors. The price is great and the staff was really helpful.
Awesomly affordable place of storage w easily convenient & accessible hrs. & security.
Compass self storage is a great place if you need to store your things the employees are very friendly and go out of the way for you the place is very clean and easy to access drive right in and out.. I give them 5 stars
Mike at compass in south philly is great. He always there when help is needed and provides great customer service.
Mike and his staff at Compass on Oregon ave are the best. I recommend this storage facility to anyone in need of storage, moving supplies etc.....
Tina made this move an easy and worry free process. I am recommending this place to family and friends. Facility is clean and well kept!
Front desk staff helpful and resolved my issue quickly.
The facility was clean the staff was polite & friendly the facility Gm was very helpful & well informed to answer all my questions & concerns an all around pleasant experience
Sales salesperson person was Pleasant precise and accurate in sharing information about the locker policies and procedures and able to answer all my questions
Nice place with a variety of storage spaces. Even nicer people.
Good service people
Anthoine was the BEST!
Antwone is very friendly and professional. This place is awesome!
Great customer service. Easily accessible with convenient hours and helpful amenities.
Tina and Michael are so extremely helpful, knowledgeable and friendly. Im so happy I came here instead of another storage facility!
Antoine and Mike super helpful!Great service!
Tina was terrific to deal with. The facility is convenient to use and seems well run.
Britney was awesome. Easy and to the point process. Would recommend.
It was quick,easy worry free sign up. Brittney explained Everything.
The customer service was great they were very professional and helpful
Mike was very informative and answered all my questions. Awesome experience
Great customer service! The manager Brittney is a sweetheart
Very helpful finding me the storage spaces i need. Im glad i ended up at compass.
The gentleman at the desk, I believe his name was Mike ,was very helpful and pleasant.
Nice staff, everythings indoor so it is very convenient enter and exit with ease.
Staff (Brittney and Mike) was professional, courteous and knowledgeable
Staff is professional, courteous and helpful. Facility is clean and secure.
Compass Self Storage on Oregon Ave. Is clean neat and The staff is the best!!!
Great service, down to earth real people. All moving needs in one place!
Very courteous professional and knowledgeable I really liked the service.
Manager didnt activate my key code. I was stuck waiting at the gate.
Great Service from Mike and Antoine!
Brittney - excellent, courteous, professional, honest
Staff was friendly and informative. Thank you for your help
Friendly staff, clean facility inside and out. The bathroom just need more attention.
Good service, wheel chair ramp, clean.
Great experience. Friendly staff.
Clean and easy to use.
Awesome costumer service 👏
Nice clean friendly staff and service
Its a storage place. Prices are getting very high.
The 2nd floor is a killer, no air circulation..
Britney was super awesome
Easy in & out friendly helpful employees
Great job.
Helpful, clean, and well priced.
Nice people and helpful
Dont know yet
Cool people and clean place
Very very good 👍👍😁
Sloppy maintenance throughout the location
Friendly
Priceics
Good service
Goodservice
Expensive.
Total reviews rating 4.6
116 Reviews for Compass Self Storage 2023:
Review №1
2022-06-23Worthy of a review. The customer service was top notch, from the moment I called inquiring about what Compass offers to the signing of the rental agreement and everything in between - 100%. The facility is so clean! I’m used to using a facility that isn’t anywhere as clean as this. They have great hours and drive up service. I’m so happy we chose Compass. Highly recommend.
Review №2
2022-05-29Good and transparent pricing. Climate controlled. The freight elevator is massive, about the size of a 12 truck. Good location by I-95 and 15mins from Philadelphia city proper. Staff were friendly too. Leases are month to month require personal property insurance which you can buy on site. (Note that most renters insurance will work.)
Review №3
2022-06-27First time ever doing self storage and it was a very quick and smooth experience and the security is tighter than a tight rope and i love it. The professionalism form Antwan was a plus! Guys please check this place out 💛
Review №4
2022-05-13Everyone at Compass self storage has been so helpful, knowledgeable and supportive. A great overall experience and a clean and secure environment. Thank you!
Review №5
2022-06-02Antwone was very nice and patient, showed me around to help me pick the best size. Explained everything very detailed and it was a pleasure having him help me sign up.
Review №6
2021-12-14I was in a jam and needed a unit in a hurry and the management was quick to assist me and get me into a unit so I have safe keeping for my personal valuables. Thank you Compass for employing such caring and professional management and employees throughout the process. I will recommend this storage company to everyone.
Review №7
2022-04-03Yes I came in to see what kind of unit I need and this man named Michael j Rodgers help me pick the right one for me ,,and he took the time to show me to the units to see which one would help me and I told him what I had to put in and he got me the perfect one I needed ,, and he was very respectful, kind ,very helpful , and I would recommend him and this company to everyone ,, and the women was very nice and kind to me too ,,,,,... they treated me like I was part of the family...... last thing I want to say is ,,,,,thank you soooo much Mr. Michael j Rodgers they should give you a raise !!!!!!Thank you compass self storageYour new tenantThomas jajeP.s If I was compass I would never let him go of fire him ,,,he came up to help me when no one did !!!!!Thank you again ,,MR. Thomas jajeP.S.S I WILL GIVE YOU A GREAT REVIEW ON YELP TOO
Review №8
2022-04-26Antwone made our experience extremely easy! We felt great leaving our belongs without Compass self storage.
Review №9
2022-07-22Very friendly people, and very transparent they deserve a raise!!
Review №10
2022-04-18Moving is Hard enough but These guys make it Easy Great Help Customer service Friendly Staff nice Facility Anthony Was great