Contemporary Motorcar in Erie
Site: http://contemporarymotorcar.com/
- Monday:9AM–8PM
- Tuesday:9AM–6PM
- Wednesday:9AM–6PM
- Thursday:9AM–8PM
- Friday:9AM–6PM
- Saturday:9AM–3PM
- Sunday:Closed
I bought a 2019 Acura ILX here in May 2021. The purchasing experience was fine and Mario was a very personable salesman. I also had my car worked on here for an insurance claim and the entire service staff was a pleasure to work with. That being said, every time I take my car in for service or inspection, it gets returned to me dirtier than it went in and they claim it was washed and cleaned. It seems like they just ran a dirty rag across the inside of my windshield. Given the pretty pleasant experience I would normally rate 4 stars as it was fine, but it didnt surpass my expectations. That said, this is supposed to be a luxury car dealership and it doesnt feel like it is. The dealership itself is run down and while the service has been okay, it hasnt been exceptional. I am hoping to buy a 2023 Intergra or a used RDX as I Iove my Acura, but since I want to stay local I might just go for a BMW as New Motors offers the best customer experience in town. Hands down. I almost wish Bianchi would start selling Acura since they offer Honda buyers more perks than Contemporary does. I wouldnt stay to steer clear, but you can get a much better experience as a customer from most of the other non-luxury dealerships in town.
I worked with Mario Nicolia who was outstanding! I inquired about a vehicle and he was quick to contact me and even had the car ready for me to see and test drive that same day. I could tell he was very genuine and was not just trying to make a sale. He took the time to explain the vehicle’s features, answered all of my questions, and was overall very patient with me which put me at ease to make the purchase. I love my car and received amazing customer service! I highly recommend Mario to anyone.
I had my car initially detailed here in August 2021. The detailing cost $223 for exterior and interior. The interior detailing was done so poorly I am actually speechless. Upon inspection, there were debris, food crumbs, dirt, hair, and even a piece of a dog treat that was left. Staff member Alex witnessed this. I expressed my concerns and a second detailing was offered. I reluctantly agreed as the initial detailing took 8 hours and was poorly done, but the manager Peter assured if I was not satisfied and if the car was not detailed to their standards, I would be refunded. I was disappointed the second time around. The detailing staff Jordan came to my house unannounced to drop off my car (they said they would call when it was finished so I could look it over), and appeared reluctant to go over the car detailing. Upon inspection this time around, the spots in between the back seats and vents were AGAIN still lined with hair and dirt (I have a dog I travel with)—spots I pointed out to their manager Peter when he asked what spots were missed the first time. He assured they would be cleaned and detailed. There was dirt on the seats and I was told that it was faded leather. I insisted as it was a newer car and that it was not faded leather and used a standard car cleaner solution and microfiber cloth and those dirt spots came right off. Oddly, Jordan then pointed out spots on the vehicle that were painted and stated “I don’t know who did this, but they clearly did not let the paint dry and that’s why you see the spots”. I revealed to him it was done by the Mercedes Body shop a few months ago. I believe that was a dig at me, but ironically it was Mercedes and their contracted body shop at Contemporary Motors who did that body work. So 09/10, I finally have time to come to the dealership to get my refund. They require you to come in person and speak with the manager to get a refund— per Jordan and Alex. The manager Peter states he never said I could get a refund. He implied strongly I lied that he said I could get a refund if the second detailing wasn’t done properly. He then offered a $50 credit. After a lengthy conversation on the floor, I asked for privacy to discuss this matter to not upset staff or other customers around. I was denied this and moved to the front desk where the service staff sat. A lady customer a few feet away had front row view to this entire interaction. I felt this was unprofessional. Another man approached, did not introduce himself and only spoke to Peter (in front of me) when recounting the incident and the manager Peter stated he inspected the car and it was to his satisfaction so this man told me the detailing was done right because Peter said so. They continued to minimize my concerns. And at one point smiled in my face on the brink of it being a laughable matter. I am appalled. The man who approached is George and he identified himself as a manager. He even raised his voice and took an unbelievably condescending tone with me. Despite picture evidence, these men continued to gaslight me. Ridiculed me and even stated they’ve never had a customer like me. I kept a calm and even tempered demeanor despite George speaking increasingly loud and condescendingly at me stating “I don’t care about the first time your car was detailed” and “we’ve already paid our staff so we cannot refund you”. Please, do not come here for any detailing, service or body work. You will be treated unfairly especially if you look like me.
I am VERY disappointed in these people writing these awful reviews and copying and pasting them to any business the owner of Contemporary Motor Car owns!! Shame on them!! I just had my car serviced and detailed last week at Contemporary. Have had it done more than once. Never ever have I or anyone I know been treated how this person claims!! I am always treated with kindness and respect. Always making sure my needs are met. This person is obviously someone who no one can make happy!! And to top it off is having others copy and paste their photos and writing a review about something they were not even involved with! Fortunately others know when u see numerous good reviews and suddenly one really bad one and a few they had their friends write u know something isn’t right. Trust me. You will NOT be treated as this person claims in the earlier bad reviews. It’s a shame they have to act so childish!
EXCELLENT CUSTOMER SERVICE. GREAT PEOPLE. KNOWLEDGABLE STAFF, GREAT SERVICE DEPARTMENT. FRIENDLY ATMOSPHERE. I just purchased my third vehicle from Contemporary Motor Cars! And, I was greeted by my salesperson Mike, the General Manager Mike, and the Owner George! We shared a story and chatted for awhile before I drove my new car back home.Heres my point...Im always treated well whether Im purchasing a car, calling for a service appointment, or just asking a question. They still provide high-quality customer care from the sales floor to the Service Department. Thats why I drive 90 minutes to Erie, PA from Buffalo!They also picked up my car that day in Buffalo for some repairs and a service. Alex from the Service Department came out to greet me, congratulate me on my purchase, and discussed my car repairs while I was there. Thats right...customer service!Of course, it always seems to rain or snow when I drive my new, clean car back to Buffalo. Unfortunately, we cannot control the weather, but if CMC could, I know they would do that for all their customers!Like the motto says: The Best Or Nothing. Thats why I will continue to purchase and obtain service from CMC.Thank you again for doing what you do best...taking care of customers like they were your family.
I searched nationwide for the particular car i wanted and Contemporary had exactly what i was looking for. My sales person, Merch Calabrese, was very good to work with low pressure and great with follow up. We agreed on a price and a small deposit was required to hold the car for me. I planned on flying out two weeks later to pick the car up but a family emergency came up and I had to delay the trip for another week. Merch and his team were very accommodating. Finally my wife and I flew out to Erie to pick up the car. Contemporary Motorcars chauffer Jim was waiting for us. Jim was great too! We had a nice visit on the way to the dealership and he showed us the easiest and fastest way to get out of town once we were on the road. Many thanks Jim. We arrived at the dealership and the car was sitting out front and center. Merch greeted us we looked over the car and it was just as he described it. Very, very. clean. Our next stop was with Bill in F&I department. Bill was excellent to work with as well. Very experienced in his position and went through all the F&I options with great clarity and efficiency. We had a very good experience and would highly recommend Contemporary Motorcar as they are a superb team of professionals to work with.
We just purchased our new Mercedes from here and had a great experience, Rob Murzynski was very personable and upfront, and he really took his time to discuss the car with us. Very friendly. Merch Calabrese assured everything went smooth with the transaction, and sent us a Fine Dining Card as a thank you. Would recommend.
I just recently traded in my 2011 Acura RDX for a 2022 Acura MDX technology package. Mario was not only an awesome salesman but walked me through every step -explaining everything- making sure I had everything that I wanted and he even stayed late to put me in my SUV the same day! He was no pressure not pushy at all and a pleasure to work with. Even after the purchase if you ever have any questions all you have to do is call they are willing to help in anyway they can. I would definitely recommend him and them anytime 😁
WE worked with Mario. HE WAS GREAT! VERY RESPONSIVE with getting back to us answering questions etc. Even took my phone call a few minutes before they opened the day we wanted to come look at a vehicle there.Also didnt dissappear after sale had some questions days after and was just as quick to respond. Great customer service would give him a shout if looking.
My girlfriend recently brought her Mercedes GLA in to get detailed. When she received the car back, she pointed out a few areas that were not clean that she specifically asked to be cleaned. The department manager offered to address her concerns if she would leave the car with them again. She agreed and MB give her a ride home and told her they would call her when it was ready. Instead, they delivered the car to her home and it was STILL unacceptable with dirt, hair, debris, etc. After having the guys detail the car for 11 hours I find it hard to believe that the interior would still be dirty. I dont understand how it could take that long and not be perfect. She was happy to pay for the service, but wanted premium service that you would expect with a great brand such as Mercedes. The worst part was, when she went back in to the dealership, the store owner got involved and he did not even give her any ounce of respect and simply asked the dept manager if it was acceptable to him because he did not care about the first time it was detailed. He then proceeded to raise his voice at my gf and continued to be demeaning. She even asked to go somewhere more private to discuss because there were other customers there. They DENIED. I suggest they take a lesson on professionalism and customer service.
I have bought a lot of cars over the years and I can tell you this dealership cares about there customers even after the sale . I bought a very inexpensive car and George and Bill C treated me like I bought an 80k car .I live 1,000 miles away so I had to call And email Bill C a lot every!! Time I called he picked up the phone or called me back and if I emailed him he emailed me back Within a short amount of time .I love it when a dealership has high standards as we all know most dealers do not !!! Thank you Georg and Bill .
I purchased a 2015 S550 4Matic Mercedes Benz from this dealership and I must say the service I received from the rep was excellent but the vehicle was an embarrassment!I purchased this vehicle in May or June I cant remember exactly but its now October, Roughly 3-4 months later and I already have to pay for new brakes, rotors and sensors (750.00) My inspection is already up at the end of September (100.00) and My Service B is also already due at a price of (723.00)1,600.00 worth of maintenance within four months for a car I paid 40k+ in full!!!!!!This is completely Unacceptable for any place that wants to be considered reputable and the worst place Ive ever purchased a Mercedes Benz from. This is NOT Luxury vehicle standards not to mention one of the headers was wrapped in foil and there was no Mercedes badge on the engine cover like they purchased the vehicle from auction, Vacuumed it, quickly washed it off and sold as is.. A S Class 550 Mercedes Benz and treated like I was leasing a 89 Honda!SN: I turned on the Air conditioning once I started the 2 hour drive home and the entire vehicle smelled like dogs! I had to have it detailed inside three times (240.00) and the cabin filters changed, had to buy a new fragrance canister for the system (the one inside was empty of course) before the smell eventually went away.I wasnt going to say anything about these issues until my wife reminded me of how recently I purchased this vehicle saying How do you have to pay for routine maintenance, breaks and inspection already and you just bought the car?Completely unacceptable
I cant say enough good things about this dealership!! Called them on a Friday about a vehicle on their website and pretty much had a deal within an hour or two. They were so easy to work with! Mike and Bill provided amazing 5-STAR customer service! We will definitely be back! Thanks guys! 🖤
Everyone Ive ever interacted with at Contemporary Motorcar is excellent! I became a customer in 2018, after Ray Laks Acura underperformed with their customer service. I really wanted another Acura so I found Contemporary Motorcar in Erie. What a difference! Holly was so delightful to work with, made my lease process easy and is just a genuinely pleasant person.I was happy to learn that she was still there this year when it was time to trade in my lease. Again, she took excellent care of me. Shes always attentive to my requests and responds immediately. I picked up my new 2021 TLX Aspec yesterday and love it! Bill in the Finance Department was also very helpful and friendly.Additionally, over the last few years, Ive brought my car and my daughters Mercedes in for service. Alex, Nick and anyone else I interacted with are always extremely helpful and friendly. I know that whenever I come with whatever issue, it will be resolved. They even went above and beyond yesterday by working with Mercedes on a warranty service on my daughters car.Thank you for your excellent team at Contemporary Motorcar!
I love my Acura! I blindly stopped in to Contemporary Motor Cars looking for information on the vehicles that were available before we sold our Honda CRV to our youngest son and his wife. Mario Niccolia greeted me with a warm smile and a wealth of information! My son, who is a local auto mechanic, had been telling me for years, ”Mom, I’ve got to get you in an Acura!” Once I sat in the drivers seat, I was completely in love! Thank you, Mario, for a great experience and a wonderful new Facebook friend!🥰
To describe this place in one word: unprofessional. Its astounding theyre still in business when their work is sloppy and their attitudes even sloppier. For the absurd price they charge to *not* detail your car properly, you would be better off just throwing that money in a furnace. Message to the staff: DO BETTER!!! Message to potential customers: STAY AWAY!!!
Couldn’t have been happier with my experience! From sales to service my purchase was quick and efficient. Glad to return for my oil changes and inspection. Quality dealership and people!
Just got a new MDX from Holly. She is the absolute best Sales Rep I’ve ever dealt with. A true professional and so friendly and knowledgeable. Contemporary Motorcar was a fantastic dealership to to business with. Holly has a new client forever! 5 Stars all the way.Thank you again!
I am appalled and shocked to the core by the poor quality of detailing service my niece received at the dealership! She was treated with lack of respect by multiple managers whom not only undermined her intelligence but demonstrated poor communication skills by not taking her complaint seriously. They had two chances to make things right but still fall short of expectations. Truly disappointed to say the least, lost our trust and our business for good. We will NOT return nor recommend anyone to come here. Please do not waste your money or time here.
Hi All, just picked up a CL63 from Contemporary Motorcar and wanted to take a moment to thank Kyle Williamson for providing an outstanding customer experience. Given I was purchasing this car from out of State, I felt so fortunate to have worked with Kyle.She was very patient, not the least bit pushy, super helpful and honest about the condition of the vehicle and the entire sales process. Further, her management were great to work with and supportive of my needs.I really felt valued as a customer and would recommend this organization to anyone looking for a new or used Acura or Mercedes. Thank you so much for your support in helping me purchase the car of my dreams!
Excellent service! Excellent vehicles! I highly recommend!
Great place to buy not only the newest and best, but also used! I looked at a 13 year old, but very low mileage and meticulously maintained C280. The test drive revealed a couple flaws which I relayed to the sales agent to be addressed. When I called back all of the issues had been corrected at the dealerships cost. They have a staff that is honest and easy to work with, wont waste your time, and delivers what they promise. Thanks Holly I love my C280!
Always wonderful service! Everyone treats us with respect and genuine kindness. We refer all our friends and family here for anything with their car! 5 stars!!
Ive had a bunch of cars from different manufacturers and by far contemporary is a fantastic company people are very friendly every time i walk in or call. The service is amazing they treat you very very good. Very clean place i would recommend buying a car here to anyone or getting your car serviced.
Mario provided provided professional service throughout the sales process.
It’s a super small dealership but it’s a small town so it fits !!! Jack makes this place classy ! Alex is personable and very helpful ! I didn’t buy my car at this dealership however the customer service part of the Service department is excellent ! As far as the mechanics , I guess they are ok no problems so far !
I would not recommend working with any aspect of Contemporary Motors. Every interaction with Contemporary has not been satisfactory.I first was interested in a Acura ILX last fall. They were unwilling to work with me on price, so I bought another ILX of the same year, color, and trim with similar miles and condition in Pittsburgh for $4,000 less with basically no negotiating.My ILX is still under warranty, so I decided to take it to them for an oil change. $90 later, the engine was overfilled with oil. I had to take it back for them to correct. Ive started changing my own oil.In the cold of winter, my car threw a emissions-related check engine light. They billed me for the time, and the service advisor argued with me in the showroom when I stated the car was still under powertrain warranty. I had to call Acura Client Relations to have my money refunded because the car was, in fact, under warranty like I originally stated.Now today, I call and ask for a quote to perform a software update to my HandsFreeLink system. I explained the update and that I had the official documentation from Acura, detailing the update and the update procedure - they just needed to perform the update. The woman in the service department sounded annoyed and said there is no way to do that. I reiterated that I had the OFFICIAL ACURA INSTRUCTIONS for this job. She hands me to another person in the service department who also has no clue what Im talking about, so I email it to them. Several hours later, I still have no response. So I called Motorcars Acura in Bedford, Ohio and had a concrete answer within a minute of calling and had an appointment scheduled in no time.If you care about your time and money, stay away from Contemporary Motors.
Ordered and purchased a new 2019 RDX this summer. This is my first Acura vehicle. Initially I was going to travel to a Pittsburgh dealership thinking a large dealership would serve my needs better. I’m glad I chose Erie. I’ve had various dealer added items installed and have found their service department great to deal with.
*If I could, I would give 1million stars and not just 5.*These guys over in the parts department; Jose and his manager Nick made me cry tears of joy from their astonishing services, humble attitudes & honest help. This is an experience I will cherish & appreciate forever.While others tried to make things harder for me & take advantage of my vulnerable situation Nick and Jose rescued me from all that.These guys were honest and saved me a lot of time,grief and money, they made what others made very difficult and made it so easy.. They took such excellent/ true care of me beyond my expectations and more.This is hands down the MOST honest Mercedes service I have ever experienced in my entire life. It just blows my mind how great these people are and it just makes me cry.If the Mercedes world was so great and had more honest/ dedicated workers like this place everyone would be buying Mercedes.God bless these guys over there they will always have a soft place In My heart. May they know how great they are for their excellent work.We are all so lucky to have a place like this to go to. If I ever have a problem, oops, theyll take care of it.. These guys gave me the gift of one place I could trust with my car and my money.Thanks so much for giving me that.Your kindness, honesty and very humble service is so powerful. You have truly touched my heart more than youll ever know. It sincerely means the world to me. Thanks for giving me the best experience you possibly could. God Bless You Guys over there
Purchased a pre-owned certified Acura MDX from Contemporary Motorcar. Bought the vehicle by phone. The paperwork was done by email and FedEx and was very simple. We had the vehicle shipped to Nevada and when it arrived, we found it to be in better condition than described. Mike C. was a pleasure to deal with.
It was very busy in the service department today, but the staff handled all services efficiently and kept me updated on findings and expected time of completion.
I recently leased a 2016 Acura ILX Premium A-SPEC. I love this car and received amazing service and care from Jordan Gollmer!!! I would recommend working with him to anyone and everyone. He answered all of my questions honestly and made himself available for all of my needs. 5-star service all the way! Thank you!!!!
I Just picked up a 2006 Acura Tsx. Found the ad on auto trader. I got a reply within 24hr of inquiry. One on the sales men Mike helped me out a lot. Since I live 1,000 plus miles away he was able to answer all my question about the car and even sent me pictures. Shipping and fund transaction was painless.
I started with L and service wonderful man definitely reward him generously he took me over to Nick also wonderful man Charming helpful and then I finished out at sales and I am so sorry I dont know if that young man was Nick as well but very polite my only regrets I didnt get to leave with that beautiful sedan with the white tuft interior.
We have known the Contemporary Motorcar family for more years that we can remember, but we only purchased our first Mercedes five years ago; and what a game-changer it was!!! For us, there is no brand more superior than Mercedes Benz in any price point. George Lyons and Mike Cizmek at Contemporary Motorcar effortlessly guide us into the the vehicle that suits our familys needs because they anticipate what we desire in the terms of comfort, safety and affordability. Mr. Lyons and Mr. Cizmek make choosing a vehicle convenient, easy to navigate, and clear of the clutter that surrounds making a transaction of this type.Purchase confidently and with pleasure from Contemporary Motorcar.~Jeff and Bethany Szumigale
Easily one of the quickest and smoothest transactions Ive done. Love the new car.
Great service! I was traveling through Erie and my GL needed oil, but they didnt have any quarts in stock. Instead they had me pull into service, topped me off and sent me on my way!
Great, professional sales and service! Finance is also superb! I recommend this place to anyone and everyone - you will not be disappointed.
Excellent customer service, beautiful Certified pre-owned inventory. Thank you Justin Gollmer for delivering my new car yesterday! Great experience, highly recommend.
Refused to work on my car because it was dirty. Im a bridge painter and Sandblaster. I travel a lot. It might be dirty but what mechanic dont get dirty? Shady people and very unprofessional.
The service was terrible the lady treated me like I was poor and broke I went somewhere else and bought a brand new car never again will I go on that car lot and my first choice was a Mercedes or a new Cadillac I guess you know about the new Cadillac the people are more nicer professional and understanding they didnt look at me as I was broke they treated me very well and so me a brand new Cadillac which I am very happy with
Went in to get a part for my convertible and the mechanic gave me a few helpful suggestions to try before bringing it in to get serviced.
Very professional and friendly. They go above and beyond to try to get you in a vehicle. I would highly recommend!
Great service and knowledgeable staff from the general manager to the services they offer.
Top notch sales and service
Great salesman. Highly recommend Paul F
Nice friendly service easy going Mercedes Benz dealership
Great experience getting my vehicle serviced. Thanks Joe King!
The room is clean, good service, very friendly people!
Experienced personel. Prompt service. Very knowledgeable staff.
Would be better if they fixed your car right
Nice place honest sales person.
Nice cars
Great people who care!
Good people, good service.
Always professional.
Alyssa works here
Great for parts
Friendly service
Great service
Total reviews rating 4.2
70 Reviews for Contemporary Motorcar 2023:
Review №1
2021-09-12I went to contemporary looking to upgrade my vehicle. I met with Mario Nicolia, I told him what I was looking for and I can say he genuinely listened to my needs and cared. I didnt want something fancy just something a bit bigger. He had the perfect vehicle for me and didnt make me feel like he was just trying to get me into a vehicle just to make the sale. Also thanks for advising on the extended warranty yes it was an additional cost but it def comes in handy. I will go back to him for our next purchase.
Review №2
2022-05-09I had a 100% positive experience with my Acura MDX purchase at Contemporary Motorcar. Holly Wurst was great to work with, very professional, knew the product, and helped me get the vehicle that I wanted despite MDXs being in short supply. Plus, I received more for my trade than anyone else would give me. I can definitely recommend!
Review №3
2022-08-17Great experience buying an Acura!! Thank you Merch Calabrese for finding me a great suv and a great deal!!!!!
Review №4
2022-08-19We loved working with Contemporary Motorcar and our new 2023 Acura MDX was worth the wait! Merch was great, making sure to communicate step by step and even checking in after to make sure we were satisfied. We will definitely return to Contemporary for our future car purchases!
Review №5
2022-06-10DO NOT go here, or find a car that you want here in order it through Carmax. You will pay less and save yourself headache down the road. If anyone has went here and had an issue with the new car you should file a complaint with the attorney general and if you bought a used car here and there’s an issue file a complaint with the Better Business Bureau. No one here is willing to listen to an issue and except responsibility.
Review №6
2022-06-17Mike Samples made purchase from out of state great experience. Excellent communication and representation of dealership. No issue at any point.
Review №7
2022-06-24Brought my C 300 there 2016 the diagnosis was supposedly a switch not sure of the name. Two day later same problem. Brought a back against another diagnosis and told us was the lyft gate this time. That might fix the problem. The part is on back order not sure when it will come in. So far I spent around $700 and it cost another $550 to fix it but not 100% sure it will work.
Review №8
2022-01-10We had an excellent experience with Mario Nicolia at Contemporary Motorcar. He was very knowledgeable, friendly, experienced, and willing to help us in any way he could. We were greeted at the door with him asking how he could help us. He knew all of the vehicles spec right off the top of his mind without even looking it up. He was very trustworthy and honest with us. This was by far our fastest and least stressful experience purchasing a car. Thank you very much Mario! Loving our new vehicle!
Review №9
2022-01-24I want to thank Contemporary Motorcar and special thanks to Holly Wurst. She went above and beyond to get me the Acura I wanted as my prior Acura was 14 years old. She worked very hard as dealerships were dealing with computer chip shortages during COVID-19. My 2006 is still being driven, by my husband now. It was time for something newer. My husband wanted me in a newer car for safety issues and Im not mechanical like him. These cars are built to last. The service is excellent and I highly recommend anyone looking to contact Holly. They take care of their clients. Thank you!
Review №10
2021-12-19We had a great experience. We wanted a larger SUV than the one we had. The trade in process was easy and we were given a good trade in value. The sales person was knowledgeable. We love our new MDX!