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Phone: +1 800-225-5345
Site: https://locations.us.express.dhl...
Opening hours
  • Monday:9AM–5PM
  • Tuesday:9AM–5PM
  • Wednesday:9AM–5PM
  • Thursday:9AM–5PM
  • Friday:9AM–5PM
  • Saturday:Closed
  • Sunday:Closed
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Total reviews rating 2.5

167 Reviews for DHL Express ServicePoint 2023:

Review №1

2022-03-21

Package was expected to be delivered Monday; it arrived in Philly on Friday and everything looked good until Monday morning when suddenly it was updated to be in Harrisburg. Then I called on Thursday to see what was going on after still no update and apparently it was sent to Ohio??? Finally it was delivered the following Monday, but just left on the doorstep even though it required a signature (expensive package, theft is common here). Looking at the delivery confirmatio, the delivery person, who was just some random dude in a sedan, forged it

Review №2

2022-05-23

As soon as I got an update that my package was finally in Philly, I called and scheduled a pickup (this was a time sensitive package). They notified me that my package was ready for pickup about an hour later, and when I arrived I was in and out. I believe it was Mike who assisted me

Review №3

2022-08-06

DHL is the worst. If there’s a delivery issue on the weekend, tough. They will make you spend 1/2 hour trying to get through their nightmare phone system, only to tell you at the end that they are closed on weekends. Horrible!

Review №4

2022-03-03

Would never ship with them. They delayed my package and inspite of me calling their customer service and updating my address details...they did not respond at all and put my package on hold indefinitely. i am still waiting for my package to arrive although it has been more then 10 days since it was shipped. if there were 0 stars...i would give them that

Review №5

2021-11-02

I have had many issues receiving shipments from this company. My latest issue was that I got a package that was not mine and the delivery driver did not do his job to check to make sure that it was going to the correct address very disappointed still waiting for a call back to find out whats going on with my package one person at the customer service I wish I had gotten her name but she was very helpful hopefully my issue resolved but they really need to retrain their staff especially the delivery drivers.

Review №6

2021-12-29

Worst service ever. Do not get your packages shipped with DHL express. Their name says “Express” but the way they handle things is too slow and they are way too lazy to deliver the things. My package was delayed for 15 days and even customer care representatives couldn’t track where it is (The only thing they could say is it’s with the driver).For some reason status says that shipment was delayed due to traffic issues and it’s currently in west Philadelphia. I have traveled plenty of times to Philly in the meantime and never had any traffic issues. And If we make any modifications to the shipment like change of address or signature release or pick up it takes 24 hours for system to update things for each request. If we make 2 requests at a time then system kind of throws up and gets delayed for plenty of days. I hope they train their delivery people and up their business. I would never go with DHL again.

Review №7

2021-12-09

DHL Carriers are unprofessional and poorly trained, LAZY and not monitored and supervised by DHL Management; at providing delivery of packages in a timely manner, utilizing honesty, integrity and respectful customer service. The Carriers manipulate DHL Delivery Reporting Device with false information, such as Delivery Attempted When They Never brought your packages to your establishment and residence... My Advice To DHL, TRACK YOUR CARRIERS & MANAGEMENT TEAM AND KNOW THEIR ROUTES, WORK PERFORMANCE IN REPORTING DELIVERIES AND TIME AT WORK... DHL EVERY CUSTOMER SHOULD MATTER TO THE SUCCESS OF YOUR BUSINESS DELIVERY SERVICES AND MISSION... WASTED MONEY FOR DHL EXPRESS INTERNATIONAL...

Review №8

2021-01-08

Horrible delivery service. The customer service people are nice but useless when it comes to problems with delivery issues. They can put in as many requests to have the package delivered but my package continues to be on hold for no reason. No, really. For NO reason. The customer service rep even said there’s no reason it should be on hold, that there are no problems. I called them 3 days in a row and twice in one day and they just say it will be delivered the next day and they will put in a request and then the process repeats. I would never trust them with any of my packages if I had a choice. Maybe it’s because the workers at delivery don’t care about notices or because the requests aren’t even being sent to them. Something is wrong and it needs to be fixed, otherwise ANY other service is much better in all aspects. DHL makes it seem like they are more user friendly and has good customer service, but in reality, if the package isn’t delivered then all of that is pointless no? USPS, UPS, FedEx, Amazon delivery services, ALL of them are better. I had a problem with a USPS package and they gave me the number to the supervisor at that SPECIFIC delivery warehouse. I didn’t even hassle them or ask for it, she just said she can help me since they couldn’t. That is service, not sending a request since I’m sure the delivery warehouses deal with an influx so many pointless messages.It’s a governmental service and they do it so much better. Save your money and time and skip DHL.

Review №9

2021-08-14

The shipment arrived on the October 11th and was once customs in Cincinnati Ohio then on the October 12th it was delivered to West Philadelphia, the delivery was supposed to be on the October 13th but for some reason you rescheduled the delivery on the October 16th I paid for the express delivery. You work worse than the USPS. All transportation was carried out by air, but it feels like you were sending on a ship. I will never recommend this company to my friends for transportation, Absolutely disrespectful attitude towards your customers

Review №10

2021-09-08

The worst shipping center ever they put my package back on hold twice because they dont want to travel to deliver it, I paid extra to use your services to have my product expedited will be the last time!!! will be reaching out to the shipper telling them to go through fed ex for now on!

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