Staff wear masks
Yes
European Wax Center in Brookhaven
Categories
Location on the map
Brookhaven, Delaware County, Pennsylvania, US
Health and safety
Staff required to disinfect surfaces between visits
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Wheelchair-accessible toilet
Yes
Amenities
Toilets
Yes
Planning
Appointments recommended
Yes
Phone: +1 484-766-1818
Site: https://locations.waxcenter.com/...
Site: https://locations.waxcenter.com/...
Opening hours
- Monday:9AM–9PM
- Tuesday:9AM–9PM
- Wednesday:9AM–9PM
- Thursday:9AM–9PM
- Friday:9AM–9PM
- Saturday:9AM–6PM
- Sunday:9AM–6PM
European Wax Center in other cities:
Comments (105)
The girls at the front were very friendly and welcoming and the store was clean and organized. My wax specialist, Patience, was amazing and great at her job! She has a great personality and promotes a professional attitude. It’s hard to find customer service that will go above and beyond these days but I definitely found it here.
Under new management and all new estheticans. I had Amber with the trainer and once solo. I then booked with Patience based off the Google reviews. I would definitely book with Amber if I go back. She followed all the steps and clean up was much better. I had wax residue after my appointment with Patience and the service was longer than expected (about 30 mins) for a Brazilian bikini. I definitely recommend Amber if you are looking for a new waxer, shes very friendly and has a good technique.
First time visiting this Brookhaven location; it’s super clean and the staff is very nice. I haven’t been waxed in over a year and Patience did an amazing job—she was quick, painless, and friendly :) highly recommend!
Patience is incredible! Ive been waxing for 10+ years and she is the best waxer Ive had. Knowledgeable about skincare, friendly and kind, and no pain!! Boom with Patience at the Brookhaven location asap!
Rashaadeh was AWESOME!! She explained the process every step of the way. She made me feel comfortable and relaxed. I will definitely be back and she will be the one I request. I highly recommend her for all of your waxing needs.
Patience was the best waxer she got all the hair right off definitely recommended her she very friendly and goes behind her job to make you comfortable @brookhaven location!!
Good place to get wax . Waxes are licensed to wax. If your looking for somewhere for speed waxing . Here is a place to go . No hair left behind! Very clean .
Super great experience! I haven’t had my brows done in a long time and was a little nervous to have them waxed. HOWEVER, my servicer, Rashaadah, was AMAZING, super nice, helped me relax, taught me how my eyebrows lay naturally, and I hardly felt it! I will DEFINITELY be back, great experience! 🤩
This was my first time getting a bikini wax ever in my life. Shintara was really great! She was gentle and I experienced very minimal pain. You can tell she has a really good technique. I’m looking forward to our next session
My waxing specialist Patience was incredible. I had a LOT of hair and was really nervous but she was patient!! with me and got it all removed. Would recommend her services to anyone!
I move this summer and changed to the Brookhaven location. I always love how nice everyone is. Rashaadah is super friendly, easy to talk to, and does a thorough job. Getting waxed can be an uncomfortable and awkward, but even as a plus-sizes person, Rashaadah always makes me comfortable! I would definitely recommend this location and Rashaadah!
Daarina was an absolute pleasure. She made me feel comfortable and was very professional. I ended up purchasing a product she suggested because it felt genuine and not like a sales pitch!! Rebooked!
When I walked in the ladies at the front were amazing. Sherell an Brianna checked me in with a smile! They were so pleasant and polite. Patience, my wax specialist, was extremely efficient, took her time and had great conversation. I will most definitely be back to this location!!! Thank you ladies 🖤
Kahiya was awesome my first underarm wax experience was horrible at a nail salon. But she made me feel very comfortable. Ill be back!! Keep up the great work.
I booked with Patience, her conversation and work is impeccable. She was very sweet and took amazing counts of care for me. She worked with a smile & never once made me feel uncomfortable. I highly recommend her when booking.
Patience is my hero! She did an amazing job and she took her time to ensure I had the best results. I cannot recommend her enough! Id give my experience 10 stars if I could!
This was my second time scheduling with Patience because the first time i was late and had to cancel. She was soooooo nice, attentive, and informative. We held a conversation the entire appointment that I almost forgot I was there for a wax lol. This was my first time with Patience, and I don’t think I want anyone else! She’s amazing ! Did an amazing job! My husband will be pleased lol 😆
I must say Ive had the best experience here at the Brookhaven location. My wax specialist Morgan is the best! Very personalble, efficient and makes you feel at ease. The manger Ms. Latasha is very diligent and courteous. Shes always there to assist any way she can. I would definitely recommend my friends and family.
Highly recommend!! It was my first time getting my armpits waxed. I was super nervous but kurren made the service easy and quick for me. Her talking to me the entire time kept me distracted . I will definitely be a consistent customer at this location.
My experience today was AMAZING! The person who waxed me named Rebecca, I truly recommend her ladies..& gents ❤️ Her customer service is a 10/10. Overall I was communicated with very well, offered every service & greatly pleased. Can’t wait to return.
My waxer Kahiya was great. Probably one of my best experiences at EWC. She not only gave me a great wax but gave me great insight on exfoliating and helping with ingrown hairs I started to develop. Helped me choose what products to use after my wax and great conversation. I appreciate you and look forward to getting wax from you again! The receptionists were nice also! Thanks everyone 💜
This location is amazing! All staff is super friendly and accommodating. Patience is a great waxer and pain free!
Absolutely amazing!! My wax specialist was Patience she did a great job, she made me feel very comfortable. I love her personality!
Great place! Staff are super friendly. The place is very clean, they disinfect everything. I recently starting going to see Rashaadah, who is phenomenal. She is super friendly and made me feel very comfortable.
Kurren was great. She was knowledgeable and gave e a great recommendation for using some of their new products. I was in an out with ease. My wax went very smooth. And I would recommend this location to everyone.
I’m sad I will not be returning to this particular location. My waxer was excellent however the women at the front desk are extremely rude. They lack professionalism, they talk over guests, they do not listen, they tried to charge my card on file for the wax pass even tho I said no! One woman “Latasha” even hung up on me. I’ve tried to call corporate but haven’t heard back. This location needs to retrain the women at their front desk because their customer service skills are no where to be found. I will not be back!Jan 2022********Update***** This location is under new management and YOU CAN TELL. I am so grateful that the new manager reached out to me, listened to my concerns and provided excellent customer service. Thank you so much - I WILL BE BACK MONTHLY :)
Omg where do i start. The ladies at the receptionist desk were LOVELY. Sherell and Brianna were extremely friendly to the point i bought a package lol. Patience was PHENOMENAL i mean I’ve never gotten a wax that didn’t hurt. I gave her a disclaimer that i was a drama Queen. Her name suits her to a T. She was friendly & gentle. She even asked permission to tweeze the stubborn hair. I’ve been to several EWC throughout Philadelphia but this location is unmatched and the girls should be recognized! Book with Patience and thank me later!
My wax specialist was Kiyah! She was SUPER FAST, neat, and CLEAN! Great personality and professionalism! Highly recommend!
Kahiya was awesome - didnt have an appt and she offered to take me back right away! All the girls that work there are super sweet. 10 out of 10! :)
I went this morning for a wax (my underarms) and I got them done by Alexa she was amazing. Made me feel super comfortable definitely will be going back. She’s gained a new customer. Very clean space, feel good with a fresh wax.
My specialist Rebekah was very professional and knew exactly what she was doing. I felt very comfortable and that I was in good hands. Already rescheduled for my next visit. I was very please with visit.
Rebekah was SOOO PROFESSIONAL, she made me feel very comfortable beings though this was my first time! The front desk workers were very nice and inviting upon my entrance I’ll definitely be coming back!!!
Rashaadah was amazing! It was my second wax ever but she made me feel super comfortable we talked laughed and it was painless sounds crazy but tweezing my eyebrows hurt more lol.
Usually a great place with great service. Would recommend. I was late. Totally my fault. I checked in at the door and the ladies at counter totally ignored me, they never came to the door to say you were over your grace period. I would have accepted that because I was late. I had to call to see why I couldn’t come in. That was RUDE! Next time someone is late, especially since I paid for a wax pass!!! Please have the common courtesy to tell them and not ignore them.
Rashaadah was my specialist today! she was so friendly and did a really nice job with my eyebrows! totally recommend her and this location!
Rashaadah was very professional, took her time and made sure my services were perfect ! Definitely recommend her for any service!
Today I went to get serviced at European wax center in Brookhaven pa. First inconvenience was I had to scan the bar code on the door to alert staff that I was here and then wait for a text message to be able to enter the center. As I’m waiting in front of the center a lady came to the door and informed me that I could not bring my INFANT baby into the center. My baby was secured in his stroller and would not have disrupted the flow of the center. I have visited other centers in which I have witnessed children inside the center. I haven’t been here since getting pregnant and today was my first time attempting to go after having my baby. I felt discriminated against for being a mother. When booking doesn’t it say “I am woman hear me roar” well I’m not roaring I’m embarrassed and saddened that I could not be serviced because I am a mom. If I had someone to look after my baby I wouldn’t have brought him with me. Even after the phone call this morning this policy was not informed to me. By the way, my services have already been paid for, because I purchased a few in advanced. I’m going to call around and see how can I be refunded, because I am a mother 24 hours 7 days a week. Again I feel embarrassed and discriminated against for being a woman with a child.
I highly recommend Patience for any waxing service you may need!
Patience was AMAZING. Very thorough and professional was beyond scared before I walked in and she was relaxing and soothing. Thank you for being awesome!
My wax specialist Rashaadah had wonderful customer service, she made me feel very comfortable with it being my first time. She talked me though it.
First let me say, my waxing was great and my waxer (although I don’t recall her name) was phenomenal. These are not critiques of her and her services and I want that established.1) I was not told the facility was practicing VERY strict Covid precautions. I was also not told there was no waiting in their waiting room, as their lobby is locked.2) there is a sign on the front door that details how to check in. It’s not natural to read it, as there is a lot of text in the sign. It states we have to check in from the outside and on our phones. This should be sent in the automatic texts and emails so there’s no confusion.3) the two receptionists were extremely rude when it came to checking in. I noticed the door was locked and immediately a woman in the hallway with a swiffer mop pointed in my direction. That was the ONLY recognition I got from both staff members. I couldn’t read her lips as she was wearing a mask.4) eventually I was told to text the number on the sign. I said it’s difficult when you don’t know the process, as the last facility I was at did a completely different process. The receptionists were quite rude in stating I should’ve read the sign. I understand I should’ve, but their gestures and failure to advise what ought to be done was not professional.Go to the one in Broomall.
Everyone was super welcoming and friendly. Also everyone was very knowledgeable about products. My wax specialist was Great! She was very calm and professional and helped me with my nerves since it was my first time. Definitely recommend
Patience is AMAZING. Best waxer I’ve ever been to!
Morgan was great. Aside from needing to get an appointment in quickly (which I was able to do), Morgan was super supportive during my first time being back after covid (and trust me, I needed her support!) She talked me through, gave some time in between the difficult (and painful) welcome back waxing and engaged wonderfully. Staff was super friendly, built some rapport with me and made me feel at home since I was driving 40 minutes to that location. Because of Morgan, Ill 100% be back and making that 40 minute drive just for her and the staff. Thank you for making me feel like child birth was way easier (even though this was quicker) and helping me laugh through the pain. 😊
Very professional! great personality & she took her time. the staff at the front desk were also very nice!
Everyone at Brookhaven location is always so welcoming and I really appreciate how they have implemented their Covid protocols. I have been going to Morgan for a couple of months now and I have nothing but good things to say about her. She always makes you feel comfortable and she does a great job every time. I will definitely be recommending my friends to see her specifically.
I enjoyed my EWC today. I have tried many different specialists. Today I met with Patiencewhom I highly recommend.
Rashaadah was amazing even though she is very new to the team I feel like she is right where she belongs she make my whole experience amazing she even helped me purchase the right products that was best for my skin I didn’t feel like she was trying to just make me buy something you know she was wondering I look forward to coming back to this location I feel very warm and welcome they even checked me in early when I came among I give with experience 10/10 thank you so much for all that you guys do superb
The front desk personnel was very welcoming and professional. My water Rebecca was very skilled and detailed. I will continue to book at this location.
My experience was GREAT ! Ladies very respectfully my wax specialist Ree was amazing. I will be booking again with Ree.
I had my first brazilian today i was so scared Rashaadah was so sweet. She explain everything she’s doing and had a whole conversation with me to calm me down.
Kahiya at the Brookhaven PA location is amazing!!! She did such a thorough job and takes pride in her work! Happy I found her!
Daarina was referred to me by my Neice. She was patient and professional. She was great! I will see her once a month!
This being my 1st time i was very nervous but my specialist made me feel very comfortable. And the ladies at the front are very welcoming.
The first time going I was late, so I had to reschedule. The morning that I was suppose to be there I was called 2 hours before my appointment to get it rescheduled because the tech had to leave and I showed up at the time of my appointment today and it was told to me that we have to reschedule because the tech didn’t come in. She claims that she was calling me since 8:30 am and couldn’t get in contact with me. I do have a voicemail.
I had an appointment at 9:30 today and the sign on the door say they open at “9:00” am but as I was walking in the door was unlocked and the girl at the front door was on the phone and yelling I’m not open yet. This was at 9:28 so I waited at the door until 9:30 and walked in again to see what time they will be open and she said no one is here to do a wax and that’s why the lights is off. Like I stated earlier my appointment was for 9:30 so I’m confused on why it’s no one here to do my wax. The lady at the front door is very rude and unprofessional. She never greeted me when I walked in or apologized for my inconvenience.
Just had my first appointment with Andrea and I have never felt more comfortable. She talked me through the entire process and although I was nervous at first, I didn’t feel like that or anything by the end of my appointment. I look forward to coming back in 4 weeks! Thank you!
Customer service was nice. Extremely expensive!! I wont be going back. Ill stick with naked 🍑. Theypromote your first time free but its only free when you join the membership (false advertising) !!! Building is clean and its next to a star bucks!!
I’ve been to many different waters, Rashaadah is definitely in my top 2. She was so gentle, I didn’t feel a thing!!
They were able to handle my short notice request and Kurren was amazing and made sure I was taken care of.
Shintara and Sherell are great! Friendly af and I enjoyed my entire experience from the minute I walked in, til I walked out!
My wax specialist was Kurren and she was very professional and friendly and did a great job with my waxing.
It’s was an good experience, from the front desk to the wax specialist, Rebecca was great and I would definitely be back
I absolutely love it here. The receptionist are amazing they always fit me in when ever I need and rashaadah is amazing.
Shintira was very nice and knowledgeable. The Receptionist was very nice as well. The place is very clean and the staff were very professional.
I love the EWC it feels so good in looks amazing every time I come to get my Brazilian wax last a long time
I had a 2:15 appointment. Showed up 2:10 they said my wax lady was with someone else and I had to wait and they will call me. 2:30 I called asking what’s going on? They said I missed my appointment and they said my phone was off 😒 how I’m calling you if my phone off! I will NEVER go back there again!
Shintara was amazing today! Desk staff was amazing too! Def come here!
Let’s Just say if Brianna isn’t there the Customer service at the front desk is TERRIBLE. Overall when it comes to waxing I prefer Morgan
Kahiya was very nice and professional and really did an above and beyond job to ensure I was cleared. :)
Shintara was amazing. Very gentle and professional. Love this location, the staff is extremely helpful
Leah was really great and very personable. Would recommend booking with her.
Kahiya is great and professional. My wax turned out amazing!
Kahiya was friendly, professional and did an awesome job on my brows!
Very clean, exceptional staff and best hair removal service I’ve had! You’ve got yourself a regular!
Amber waxed my underarms for the first time and she was very thorough and informative.
The front desk were very professional and polite I just love this place and the people who work here.
Morgan is the best! Shes friendly and makes you laugh so you wont feel a thing! Love her!! 🙂
Very welcoming! The front desk was so helpful.
Kahiya was so good I had to come back again thanks so much.
Love their Customer Service ❤
The techs are all super nice. Very clean and they check temps at the door.
Great first experience.. Will definitely be coming back in 4 weeks
Wonderful
Patience was really great!
Second time at this location, Morgan is the best!
Patience❤️
Patience was awesome.
Great job as always.
Staff is super friendly
Staff is very nice!!
Clean, sanitary and professional
Professional staff!
I don’t think I’ve ever left a review about a wax because they are always the worst. I’ve been getting Brazilians for almost a year and I dread them. However, Alecia was so quick and personable! It was the best experience. I felt very little pain or discomfort for how fast she pulls and keeps the conversation going so you don’t even remember the wax. I will be requesting her every time.
I am a longtime customer of European Wax, this was my first time at the Brookhaven location. I read reviews about how great Patience was, and when I came in I figured I was lucky enough that she was the one taking my online appointment. She was great with conversation and seemed to genuinely care. However, when it came to my eyebrows it did not matter what I wanted. Walked out with one eyebrow noticeably thicker than the other, and it was a problem when I asked her to correct it.
Total reviews rating 4.6
105 Reviews for European Wax Center 2023:
Review №1
2022-03-02First, let me say that Patience is your go to girl for any service! She was friendly, personable, and had such a big heart. She truly cared about the satisfaction of my service and went above and beyond!!! She talks you through the whole service and I feel and look amazing thanks to her!
Review №2
2022-05-17I got a wax for the first time in my 30 years of life! My technician, Patience, was amazing!!!!! She helped keep me calm, she held a wonderful conversation, she explained the process, and answered all my questions!! She was the epitome of her name - PATIENT!!! I absolutely loved the experience and will make it my purpose to keep going back!
Review №3
2022-04-12First time coming & I booked Patience due to the comments/reviews ! & I was satisfied! Talked & was very professional the entire visit ! She listened to what I wanted & accommodated everything! She even tweezed me to make sure I was well taken care of ! Book with her guys ! You won’t be disappointed!
Review №4
2022-08-07I had my very first Brazilian wax about two months ago and I booked with Jahniya, she made me feel comfortable was friendly and honestly for my first time the pain was 5/10 it didn’t hurt as bad as people said it would, unfortunately my second time around I was unable to book with Jahniya due being out for awhile she told me that the second best person to go to would be Amber but she didn’t have any openings that fit around my schedule so I booked with Patience. I’m not sure what the difference was but my second time around hurt worst she didn’t let me know when she was going to pull the wax off even left some wax on my skin. Only thing good I can say is that she got all the hair off attitude was ok. I have an appointment with Amber in September so I’ll see how it goes. I hope that Jahniya comes back if not I hope that I will like Amber.
Review №5
2022-06-27Management NEEDS TO DO BETTER!I’ve been getting Brazilian waxes for 3 months now. At my previous appointment like at every appointment I had requested and booked with Patience (who is my favorite waxer and does a fabulous job) for my next wax which was before my family vacation. On the day of my appointment i watch as the waxer who I had BOOKED with 3-4 weeks prior brings back a completely different person. I immediately go up to the front desk to find out what was going on and they let me know that my appointment had been moved to another waxer WITHOUT my consent. No text, email or phone call was given asking me if I would be ok being moved and it was a manager who moved my appointment. Showing that management has no regard for their customers. The service I was receiving wasn’t just a simple eyebrow wax or a lip wax it was in a sensitive area, and the fact that I was moved in order to accommodate another client who booked AFTER me shows how much that manager cares about their customers, customers preferences, and how they handle scheduling. The only saving grace was the woman at the front desk Drew who handled everything very professionally and was very kind and apologetic about the whole situation and the waxer who i ended up seeing (because the waxer I normally see wasn’t available until after my vacation) Jariyah ( sorry if I spelled her name incorrectly) who was very kind and did a great job as well. Management needs to do better! Moving clients without their consent especially when handling such a delicate area is not ok ever! The only reason why I would go back is because the waxers and front desk are great at what they do!
Review №6
2022-05-04I love my specialist Amber Is amazing , keeps conversation the whole she makes you feel very comfortable & knowledgeable about products . When I say she gets every hair I mean it book with her you won’t regret it
Review №7
2022-08-08I really tried to give this location a chance but after several frustrating trips here I am Never going back. They are way too unprofessional. Can never keep a waxer. Will cancel your appointment without your permission and change your waxer without your permission so when you show up you’re getting undressed in front of someone totally different than the waxer you’re used to. Do better.
Review №8
2022-03-29My wax specialist name was Patience! She made me love getting Brazilian wax service even more with the job she did on me! Customer service was great plus a beautiful attitude.
Review №9
2022-08-13Kimberly at the front desk is a great and amazing host and amber was awesome made me feel comfortable and gave great advice i will definitely be back my new home
Review №10
2022-01-08I love European Wax Center. It’s so clean and professional. I’m a plus size woman and can feel pretty nervous about waxing. Kahiya made me feel very comfortable. She’s very detailed, confident and fast. I’ll always go to her! You should too.