Outdoor seating
Yes
Wendys in Allentown
Categories
Location on the map
Allentown, Lehigh County, Pennsylvania, US
Service options
Delivery
Yes
Drive-through
Yes
Takeaway
Yes
Dine-in
Yes
Highlights
Fast service
Yes
Popular for
Lunch
Yes
Dinner
Yes
Solo dining
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Wheelchair-accessible seating
Yes
Wheelchair-accessible toilet
Yes
Offerings
Coffee
Yes
Kids' menu
Yes
Late-night food
Yes
Quick bite
Yes
Vegetarian options
Yes
Dining options
Breakfast
Yes
Lunch
Yes
Dinner
Yes
Counter service
Yes
Dessert
Yes
Amenities
Good for kids
Yes
High chairs
Yes
Toilets
Yes
Atmosphere
Casual
Yes
Crowd
Family friendly
Yes
Groups
Yes
Payments
Debit cards
Yes
Credit cards
Yes
Phone: +1 610-432-3369
Site: https://locations.wendys.com/uni...
Site: https://locations.wendys.com/uni...
Opening hours
- Monday:6:30AM–11PM
- Tuesday:6:30AM–11PM
- Wednesday:6:30AM–11PM
- Thursday:6:30AM–11PM
- Friday:6:30AM–11PM
- Saturday:6:30AM–11PM
- Sunday:6:30AM–11PM
Wendys in other cities:
Comments (199)
Food was all hot and fresh. I wouldve gave 5 stars if it wasnt such a big deal that I wanted mayo in a cup and not the packets.
Just stopped by for lunch at the drive through. Terrible. Order was correct on the screen but at the first window it was all wrong. Kid dropped my change all over the driveway and said my bad. Guess Im out the money... Nothing else just closed the window. Next window one gal hands me a drink, next guy hands me a bag. No hello... No nothing. Food was terrible. Never going back.They were not busy either so that cant be an excuse. Just bad food terrible rude staff.
Ordered 3 cheeseburgers. The little $1.89 ones. Half an hour after eating them my stomach was knotting up. I had to go lay down. Hour later Im puking my guts up. Lasted all night into the day today. Still laying flat out on floor trying to get over it. Never again.
Terrific! New fries, eh. But love their burgers. Only place that uses fresh lettuce like youd use at home. And its always fresh and crispy
I bought 3 baked potato’s and they were hard and brown on the inside, I tried salvaging them but couldn’t eat them! This has happened 3 times in the course of the year, they used to be very good, what happened to good quality??
This was the dirtiest, most disgusting fast food place I have ever encountered.
Poorly ran! Manager came out to tell us he had to shutdown as he had no staff. We could see at least 3 other workers inside as we left. Make sure your employees are on the same page. Maybe have em hide next time.
Bathroom is DIRTY AS F. Im worried about the cleanliness of the food i just ordered …
This place is the worst. They had me pinned in the drive through for over 45 minutes before I could escape before buying food.
Worst Wendy’s I will never step foot inside this place .. dirty floors table chairs etc. the only place to sit down and eat that was Clean was outside or your car.. there no excuse what so ever .. corporate needs to be called Asap worker in here not using gloves touching food .. really Bad never again will I step foot in here ..
Got my order wrong in drive thru. When I walked in to correct, they got orders wrong for other people who were dining in.
Wendy’s mobile points of 1600 more lost, said points not workingGot White lady manager to complain, she gave me 2 small burgers instead of Dave double, I ask for rectification , only then my burgers got corrected, plus small chili , small nuggets , I rarely use points, but when I do, it doesn’t work
We stopped by for lunch and I decided to go in due to the long line at the dive thru, but the counter wasnt much quicker. The staff was friendly and helped me with the app which was a challenge to use. The quality of the food was fine but it could have been made with more attention to consistency (the burger was sloppy and the chicken sandwich was dry).
All in all, a disappointing visit. Waited in the drive thru line for over 25 minutes AFTER placing an order with the mobile app. There wewe 8 cars ahead ofme, but two leftout of frustration and several others saw the line and left. Once I got to the speaker, I was told One minute. Three minutes later I was finally able to give my app order code. When I actually got my meal, it was not good. The chicken sandwich was tepid at best, they gave me the wrong drink (I ordered strawberry lemonade and got cola instead) and the french fries, while very tasty, were very cold as well. There was no way I was going to wait another 25 minutes just to get the order corrected. The staff seemed to be quite indifferent and curt. No Welcome to Wendys or Thank you when I got my order. I actually took the time to complete the online survey right away and requested follow up contact via email. More to come??Overall, not recommended.
Good food. Messy dining area. Understaffed. Bit, of a wait. No prolemoe
Worked there for 2 weeks along with my girlfriend and I quit they general manager is every rude and disgusting. After I left my mom decided to get my brother and sister Wendy’s I told my mom to stop because only the sandwich makers where gloves nobody else does and while I was working there I got yelled at for wearing gloves my girlfriend has also been yelled at multiple times for wearing gloves because “ it’s not sanitary” smh
Check your order before you leave they always forget Something and the worker at the window who hands the food out Saturday around 11 AM has a bad attitude
Always very fresh and delicious, next time I will take pictures because the sandwiches look like the menu pics
Horrible employees were too busy messing around wait at 45 minutes plus 4 my food and a even screwed the odor up never again on top of that the place was extremely dirty there was water spilled on the floor so instead of popping it up they just put a cone There all the tables were dirty trash is overflowing very poorly run when we 1st walked in the manager was in a screaming match with a customer They stopped taking orders because they were too busy horrible
The worst Wendys I ever went to.The time waiting inside was ridiculous.
The line was long,but they moved fast and were efficient!Food was hot, service was great .Very friendly. I wish I would have personally told them how good I thought they were.
This place is disgusting. Definitely not a sanitary place to say the least. The staff were not wearing gloves, hair nets, nor their face masks. Eat here at your own risk. 🤢🤮
Won’t be returning, was in the drive thru for 30-45 mins!! No “fast food” establishment should ever take longer than 10 minutes. Possibly short staffed?
The food is ok, its fast food. But last time I went the woman who took my order and the gentleman who accepted payment was friendly and professional. Appreciate good service.
I was in the drive thru and the whole staff came outside to fight the passengers that were in the car in front of me. They were yelling for them to get out the car. Luckily nothing happened but they left the manager on their own to clear the line in the drive thru. GET A NEW STAFF ASAP!
Baconater fries. With no bacon
Very very slow service. Waited in drive thru for 20/ minutes before getting to window..About 3 minutes per vehicle.
Went through the drive thru time expected was quite bit longer than normal and Im kinda confused because you have posted best fries. I like my fries hot and my bacon crispy the bacon was soft and flimsy the only thing you got good was the Nuggets and sauce
Ordered hamburger lettuce tomato onion only ,,,what did I get a hamburger with everything,,,,WHY,,,you want to pay 15.00 for people that cant even get that right, I am so sick and tired of being asked what I want then given whatever they want,, what is wrong with people....and try to call no one answers very convenient,
Workers were very kind and professional. Food was hot and delicious! We got the Baco-ader sandwich meals. We added cookies that the sign said were only .99cents each when added to a meal, but the sign was misleading and we were charged $1.29 per cookie instead. That would be our only complaint.
A quarter piece of bacon? Might as well not have put any on it and the tomato is bigger and thicker then the meat patty
What the heck happened to this place. This was newly built a couple of year ago and was once a great place but it went down hill fast. Now the floor and tables are filthy and sticky, there are lots of flies everywhere., the bathroom is worse that a porter potty and the customer service is terrible. I honest believe even the employees dont want to be there and I dont blame them.Maybe they are short staffed due to covid and the crowds from Dorney Park is overwhelming. Yesterday there were no one dining inside and the place was in a horrible state.Not even sure if I want to do the drive in anymore.By the way this isnt a one off situation, the past few visits were the same.What a shame.
The only problem I had with the visit, is the drive thru seems pretty slow to me, but for Chilli cheese fries it was worth it
The place was filty, the they did not have lids for the drinks.
I called restaurant in cedar crest only to ask about job and manager was rude and disrespectful putting someone down because they called asking for a job very unprofessional and not someone I would work for Rick shouldnt be a manager if u cant answer phone or deal with people properly
45 mins in drive thru…no apologies, f’ng disaster.
Yo who is the manager to this place? Honestly I’d give you two stars for at least getting the food right, but not even. The place is dirty to no comparison. Waited an hour to order and 20 minutes to receive my order. Not only that, they got my order wrong. Had to go back on foot and get my order changed. Guess what, again they got it wrong. Who is overseeing this place?? The worst Wendy’s I’ve been to in the east coast. Someone needs to close this down. No regards for anything.
Stopped on the way home from a post op doctor appointment and husband wanted to stop at Wendys onCedar Crest...food did not disappoint, neither did the service, the cleanliness wasUp to par and we would stop here again when were in the area
Dirty place ever never seen a place so dirty like this place and the staff are so rude and have attitude
Its the best service in the Valley. Almost every time I go through a drive through some how they always mess up my order. This particular Wendys got it perfect in a line of like 25 cars. They kept it moving so the wait was minimal.
Don’t come here if your trying to grab lunch, unless you have over an hour to spare. The drive thru lanes are ridiculously long, someone should tell management here that this is a fast food place. I’ve seen soup kitchens feed people faster than this place. They desperately need someone from chic fil la here to shake things up. Judging from some other reviews here, I’m not the only one who’s seen this.
They have good food but service is slow
It took so long to receive someone elses food, I was discouraged to drive all the way back to have it refunded. I strongly dislike the style of food that I received, (someone elses order) and I actually had asked if everything was in the bag - and it wasnt. I waited about 15 minutes and paid $42.00 for a bag of heart attack that probably cost like 15 bucks for someone else. 🙄
1/2 hr. in the drive thru line!!!! I thought Trexlertown was bad but this is even worse!!! Chick-fil-A seems short now compared to this place!!! Should shut down if you dont have the staff. Dont make people wait for fast food if its not fast!!!!
I missed my bus at the perfectly wrong time and the next one wasnt for an hour. I figured Id walk over to this store to grab a coffee and wait for the next bus. When I got there the drive thru was open but the lobby wasnt. Frustrated, I just kind of stood outside searching my phone for other options. The manager of the shift saw me out there and asked if I needed anything. I told her what was up and she actually served me outside on the patio! She didnt have to do that but it was GREATLY appreciated. It made a rough situation so much more manageable. Thank you!
Got in the drive thru line at 9:30. The line barely moved, only 2 cars had moved forward by 10PM. All the lights turn off, menu board is shut off, and stopped taking orders. Workers started leaving without saying anything. First, what Wendy’s closes at 10PM? Second, most places would stop letting cars in the drive thru line at closing. Put a cone in front of your drive thru at closing and let your line run through. You left a car full of people starving when we were in line well before closing. Shame on Wendy’s.
What can I say service was a little slow because they cant hire any workers nobody wants to work. The biscuits were not as good as other franchises. But they were good.
I love Wendys, the food was great but the customer service was horrible. At the drive through they have tape covering the entire intercom, which makes it look as if you have to drive up to the window to order etc. I stood in line, waited my turn, got to the window gentleman gave me a total told him I had ordered a mobile order but that there is tape on the intercom so I thought I would just drive up to the window. Then all I hear is an employee yelling that I dont know how to order, and thats why my order wasnt prepared. The gentleman asked me to pull up, that they would bring my food out to me. I told them that she didnt need to be rude and that they should have a sign out or fix it. He stated that it happens all the time. If she knew that than she shouldnt have said anything. Some people are just easily aggravated and lose customer service professionalism. Other than the rude employee everything else was fine.
Food was good, staff wasnt exactly great.
Slow service always! In or out orders take way too long! & The french fries are never hot! On a positive note the service is friendly and the food is good they just need to figure out how to speed up there food delivery and stop serving cold fries!
Horrible place. The service was horrible. If I could I would give it no star. Treated horribly with no respect what so ever. I would not recommend this place at all. I would definitely chose somewhere else to eat. When I was at the drive through all I could hear if yelling and yelling. Where is the respect? That place has no respect for the staff members at all.
I know we live in a world where it is difficult to get staff. After waiting 15 minutes to order at drivethu and another 10 for person to take our order, having someone be rude and inconsiderate is not acceptable. Take the order and then if people have to wait so be it. Basically saying just a minute three times over ten minutes does not sit well with me or any other customer.
First time had Wendys fries..it was a treat and they did not disappoint..they were delicious..
Second time I stopped at this location recently. On Saturday between 10:30-11 AM, I ordered a Jr. Cheeseburger, a medium vanilla frosty and a Small Coca Cola at the pickup window.The cheeseburger was disappointing. It didnt taste bad, however, the cheese wasnt melted, and the bun was harder on the top than it was on the bottom. Like someone left the hamburger roll bag open.Was disappointing tasting cold cheese and pickles, and the bun not being soft. 😟 The frosty and Soda were fine. They forgot to give me a spoon for my frosty in the drive thru, which I always check my bag before I drive away. I alerted the woman at the window and she gave me one.Please work on getting the cheeseburgers right, or better. Thank you!
We showed up 10 minutes before closing to pick up a DoorDash order and after waiting in line for 10 minutes, they closed the store. All associates were extremely rude, especially the young woman. Laughing at the customers who didnt get to place or even pick up orders. This is the second time theyve closed on me while Im waiting in line for 10+ minutes.
This Wendys was one of the slowest drive thrus I have ever been to in my entire life. Whatever happened to fast food being fast or even average? When I finally got up to the window the employee was on his phone. I will be avoiding this location in the future.
Good breakfast sandwich. S cedar Crest Blvd location has staffing challenges an wait time in drive thru averages 25-30 mins.
On take out line for 30 min w/ just 7 cars in front of us. Then they got the order wrong so had to wait some more. Ridiculous!! But I really wanted that Wendys frostie.
This is honestly the worst Wendys in my area, especially from a delivery drivers point if view. Theyre incredibly rude inside and get snarky when they mess up your order, as if its your fault they didnt do it correctly. If I could give a zero, I would. They lock their lobby very early and tell delivery drivers we have to come inside and then laugh when we say the doors are locked. Whoever is the gm or dm really needs to fix all this because I wouldnt even want to go here as a customer.
Lady that works there that I believe is the manager is so rude. No customer service at all…. I ordered something that she said they discounted and they do not want to return my money. This restaurant is getting worse and worse
I started out 3 cars away from the ordering station. 30 min later I arrived at the microphine with the flashing/glitchy screen and have been waiting for 5 minutes so far for them to take my order.The only reason I am waiting is because my boss wants a specific salad. This is rediculous. It should not take 45 min ever!
The worst drive through service you’ll ever come by. If I had to guess, I’d say the owner of this Wendy’s is a greedy SOB. This Wendy’s is notoriously slow, however my last visit was so bad, I had to write a google review, which I never did before. The line remained 10-15 cars deep, as some left prematurely bc of the wait, new cars filed in. I sat there for 30 minutes without moving a foot. With delivery services driving demands to record peaks, there’s no excuse for having only 3 people on the clock. Absolutely awful experience.
Incredibly slow service. Took nearly 12 minutes to give my order to the cashier and nearly another 15 minutes to receive the order. The cashier, while sweet, was either not properly trained and she certainly wasnt monitored while she was working. Manager at time of order was on site, but not present. Avoid this location if possible.
Its great working here employees are helpful and customers are great
Dont go here unless you want to wait 30+ minutes at least. Customer Service is non-existent. Ordered using the app and waited for over 40 minutes and never got my food. Drive thru was at least half hour wait.
In short, this Wendys location drops the ball. Daytime, the restaurant earns a solid 3/5. The in store experiences during the day are hindered by frequently long wait times. In the evening, far worse. 2/5 is generous for the mismanaged and understaffed evening crew. From a delivery drivers perspective, personally and via community wide communication, 1/5. Be careful accepting orders for UberEats and DoorDash at this location. As for the order quality, orders are typically accurate. Kudos to the sandwichmakers , shame on the management and customer service attitude overall. The morale here is low, justifying the 1/5 star rating.
We went to your MacArthur Road location that had a sign up saying they closed at 10 sorry for the inconvenience. Not pleased. I tried calling your Cedar Crest Boulevard location, several times, to prevent making a pointless trip but no one answered the phone. Again, not pleased. I understand youre busy but you can take ten seconds of your time to answer your phone. Any manager knows better and should also know how to multitask to help things run more efficiently. When you get worked up your employees see and feel that anxiety which, in turn, gets them worked up as well. I get it, your busy, however, as a restaurant manager myself, I know, first-hand, your dos and donts. This is a HUGE dont. Im disappointed. We get our order which was missing our strawberry lemonade. We waited in the drive-thru and eventually had to knock on the window to get someones attention. We told them we were missing the strawberry lemonade. When we did get it, it tasted like plain lemonade. By that time I was beyond frustrated so I didnt say anything, I let it go. I ordered your grilled chicken sandwich. It was so unbelievably dry. I took one bite, spit it out and threw the rest away. Ill cut them some slack since they were a little busy. I hope its not like this on a continuous basis. I do not want anyone to be disciplined nor do I want anything free. Actually, all I ask for and would like to see is them receive additional, better training. That includes the manager as well. Good Luck!
We went to this Wendys 3 times in 2 weeks all during evening hours. The lines were incredibly long and the only reason I say this is because they were long because of the staff. They do not have enough people working to have a smooth shift. They always forgot our sauces and the bacon on my husbands burger 2 out of 3x, and our food would be cold when we would get it due to the wait. The last straw was when we were charged for the wrong order and then again for ours and the cashier did not think she had to refund it that it didnt go through. To which we showed our bank information showing the withdrawal amount. It then took her a total of 15 minutes to get it refunded with the help of her manager so our food was even colder than usual. Also still no sauce after we asked at the window and her again when we saw it was not in the bag. We go because its so close to home in a pinch but we would rather go elsewhere or drive out of our way then go back to that one again. Or just go to wawa which is right nextdoor.
Hurrendous service tonight. Waited in a relatively short drive through line for 10 minutes. Local fire department sent two trucks out on a call while we were in line and they returned from the call and went to Wawa before we got our food. There were four people working inside. None of them appeared the slightest concerned with how long it took for us to get our order.
Charged me and never gave me my food through carryout/curbside. Waited 20 minutes. Told me to go drive thru when they could see my vehicle is too large for a drive thru. Still waiting on the refund
Place is going down hill. Seams like kids running it. Waited almost 25 minutes for my food and when I got it, it was cold. More than once the drive thru is long. Employees have no clue. Will never go there again. Ill make the trip to McDonalds next time.
French Fries were soggy and tasted like they had been sitting around too long. They had run out of baked potatoes. The mixed lemonade flavor had too much favor syrup in them. They were crowded and it was dinner time - no excuse. I bought food for 5 people and spent more than $40.
After waiting in line for drive thru they abruptly closed at 10pm. Stranding my family and several cars behind us leaving us in the dark. Zero stars deserved.
Only use the drive through if you have a half hour to spare
This wendys always disappoints. No matter what time of day or year. I waited in the drive thru for over 20 minutes to get my food. This happens all the time! Even when u think youll skip the line and go inside, youll be waiting forever !!! The only reason I stopped here is the fact I was in the ER with my newborn and was totally starving, at least my food was warm 🥴
Changing this one because of recent consistent experiences. Dining room is NEVER open anymore even though the app says carry out available. I was told that the employees / store do not have anything to do with whats on the app. However, whats the point of me ordering online to save time, when I have to sit in a mile long drive through line for 20-30 minutes?Place really went downhill as a few others have said.
Worst Wendys Ive ever been to, had a great time
Drive thru was very slow.
Great, modern environment. Only complaint if the both seats. Quite a bit uncomfortable
It was going to be two stars for the long wait at the drive through but the manager on duty apologized for it making it to three stars. My frosty was melted making my trip to Wendys a not so good experience.
Wait was abnormally long for a fast food restaurant (more than 15 minutes in drive thru), our fries were cold, they forgot the salt and ketchup that I asked for, and the sandwich was in the package but not really assembled. :/
Good food for the most part. The fries leave something to be desired but as always the chicken is on point! Just wish they still had spicy nuggets....would have given 5 stars if they did.
Drive thru extremely slow food good
The customer service here is HORRIBLE! Anyone who has been here before will know exactly what Im talking about! Only reason why I come here is just to pick up orders! If you dont like your job, Work somewhere else!
Longest waiting time in the drive thru 😩 !!!
We usually go to Wendys in Windgap PA, but was up this way for doctors...The food was yummy! It seemed to taste better than our usual local Wendys and my son and I both commented to each other about the fact that it was better than our usual Wendys ♡ Didnt take any pictures because we ate it rather quickly...because it was that good!!
There is no reason the drive thru line should be so long when there’s six employees in the building. Why is there two sitting and chatting? A guy walking around with earphones on and not helping? Cashier giving ill attitude and then one filling up the fries one fry at a time. No reason to have a long line with all of those hands available.
What is wrong with these fast food places that they cant open their dining rooms? I waited 10 minutes before I just left with 6 cars still in front of me.
I stopped for a quick snack and sweet treat after work at 930pm. The counter staff was goofing around in the back and finally the manager took my order. The manager wascourteus and quick with my order. Chili was tasty and meaty and sandwiches fresh and the Frosty was tasty but very mushy. It was clean.
Food was delicious but the soda machine was a little confusing. But having all the variety of flavors was incredible. I quickly learned how to use Coke machine. The store at Cedar Crest and Hamilton Blvd was very attractive. The staff seemed helpful and busy. I will return ASAP...
I feel like ever since they moved wendys it went downhill. Waited 30-40 minutes and there were only two people in front inside. The lady didnt have a very friendly attitude and when I finally got my food, the fries were piss cold. Theres no sign telling open hours. She didnt even give me a receipt. They ignored me when I went to the front to ask for ketchup since they were as usual out, everytime I go there out of ketchup. I waited 10 minutes waiting for someone to help me, I just gave up and left. Horrible experience, will never go back!!!They should of just kept friendlys instead, they had so much better service!!
Worst Experience Tonight. (6/14/20 @11:20 PM)We just came to this Wendys, there were two employees a boy and a girl (when we called the store they claimed it was two girls or just two boys-who knows) Both were high and kept messing up the order, fooling around, kept talking to each other, made the line very long, and didnt tell us they didnt have baked potatos till we got to the window. Our food was very cold and no one on the phone was helpful either. Will be calling again tomorrow for store owner or higher. Very unprofessional.
Bad service. We were waiting in line for at least 15 minutes, and a lady came outside and said they were closed right before we were going to order. They didn’t even take our order, and we were looking for about 30 minutes to find food.
The food was great, but we had to wait in a very long line before we could even order. With two cash registers only one worker working them. Once in awhile the girl would stop and help serve food. That shouldnt happen. When I finally got my food, the line was out the door.
The Wendys on Cedar Crest messed up our order. They rushed me when I was ordering. Then I paid asked for a receipt and was told next window. Never got it at the 2nd window. I was suppose to get a tag for the frosty, they forgot it. Then they hand me bag with 2 orders of nuggets, no napkins, forgot our cheeseburger, drinks and fries. Then when we got the cheeseburger it was made wrong. Had 2 drinks got 1 straw. Yea not a good day and nothing I could do because I never got my receipt I asked for.
Tonight my roommate and I went thru the drive thru and I got a 4 for 4 bag and my both my roommate’s and my Baconator fries smelt and tasted like cleaning product. Also my meal was supposed to have 4 chicken nuggets and I only had 3. I called the restaurant and they hung up on me then immediately took the phone off because I tried to call for 25 straight and all I got was a busy signal. This isn’t the first time we had a problem at the restaurant when we try to get food there after 11pm!!! I am hoping the manager will see this and do something about this behavior!!!!!
Food and service was great but very very long wait in drive through, around 4 pm
We come here once a month and every time we are here. Fries are perfect with the mush aIn the middle and crispy on the outside. And I always get the crispy chicken sandwich. Everything is wonderful!
When we went someone let us in so we walked right up to the counter and the employees gave us a mean look and said to each other that the doors are locked so we are not serving them. So we just stayed there because no one told us they werent going to take our order. Then the one employee rudely told us that they werent serving us. We went to go to the drive thru. And as we left we looked for the hours on the door and they werent very visible. Then it took forever for us to order and get our food. When we went to get our food we saw the employee give the car in front of us food and then the customer gave back the food. When we got to the window the employee lied when we asked if they gave our food to the other customer. And then they didnt have our order complete. They were missing drinks and we had to tell them what drinks we were missing. We finally got our order and it was wrong. The restaurant was dirty and the employees were rude.
Line in drive thru was at least 8 cars long so I decided to go inside instead. Took almost 25 minutes for a family order of 4 biggie bag. After speaking to the manager with no name tag. She gave us an excuse of her people dont stay in their places instead of apologizing first and maybe explaining what was happening. Not a place if your in a rush.
Dining room closed a 7PM so had to use the drive up and it took 30 minutes to get food. Probably understaffed like many restaurants.
Visited this location when they first opened up.The whole dining area was filthy. I chocked it up as, hey they are probably busy and backed up.I visited again yesterday and the dining area was disgusting. I had to get a bunch napkins and wet with water and wipe a table down just so we had a clean table to sit at. As we are eating I look around and the floors have food everywhere. The whole dining area was just disgusting. I also cant forget to mention the 2 over flowing garbage area right by the soda machines. Anyone trying to get ketchup would have to try and maneuver around the garbage because the ketchup spout is right above the garbage opening. Whos brilliant idea was that?The employees were nice. Manager or shift leader looked grumpy and miserable. Send your crew members to go out and clean the dining area.An eating establishment should not be this dirty. I can only imagine the kitchen area.My husband I will NOT be returning to this location again. I will visit the one near Kmart on tilghman like I have been for years.When my husband I were done eating our food, I cleaned my table as I always do.When I looked around before I left, the table I cleaned was the only clean table there.Youre welcome Wendys.Get it together.
The service was extremely slow. Ive come to realize that Wendys can no longer call themselves a fast food restaurant. From time of order until time of delivery of food must have been close to 12 minutes for 4 value meals, nothing even that difficult. When we got our order of course we were missing items. We went back to tell them and they still provided us the wrong item. Fedup and hungry we just took it and cut our losses. I will never return to this Wendys, we should have went to McDonalds
There needs to be a way for them to inform the people who order online and come to pick up, That they are NOT going to bring it out to you like the app says. I sat waiting, until another customer informed me, that I had to go in and get my order!
Cold fries (again) and they forgot my sauces and napkins. This place needs new management!! I have to leave work 20 mins earlier because sometimes its quick, but most of the time its a 15 to 20 minute wait!
Food is very good, but service is a bit slow. Recently waited 1 hour in the drive-thru line 15 cars deep.
I waited 40 mined for a wrong order
Lady at the window was so disrespectful, my sisters burger was drenched in mustard, barley any fries, asked for a blue Power raid and they gave us orange,no sauces were given, some cups were dirty and had soda on them!!!Edit-7 months later they still mess up our order.
Normally my husband and myself enjoy the food at this Wendys. Todays experience was very disappointing. I went thru the drive thru. I wanted a half walnut and apple salad. The price on the board said $.09. I knew that was wrong so I asked how much it was, explaining that I knew the board was wrong. The attendant took awhile and then said $5 +. I cant remember the exact change. I ordered it and then ordered one Jr bacon cheeseburger and two Jr fries. He said that would be $14 plus some change (I dont remember the amount). I pulled up to the pickup window, paid the attendant, asked for a receipt (because I felt it was high) received my order and pulled over to review the receipt. They gave me a baconator double cheeseburger which was $6 plus change. The 2 Jr fries were so limp and very few. I didnt complain about them. The salad was fine. I went back thru the drive thru and explained the situation and a female along with the original Male attendant responded. She immediately, in an authoritative voice said, Thats what you ordered! I responded telling her I wouldnt have even known to order a baconator. The male attendant said I should pull to the second window and we will get it straightened out. I dont have a receipt because they kept it and didnt return it. After a while another person, very nice, came to the window and handed me the difference in the amount. She gave me my fries back with the correct jr bacon cheeseburger. It was so poorly handled and I felt sorry for the line behind me. My husband and myself are senior citizens and go thru your drive thru at least once a week. We always order 2 jr bacon cheeseburgers, 2 jr fries and 2 senior drinks. The food is always fresh and hot. The service at this place, unlike some of your other places, has always been good. This time was a total disapointment. I just want this location to remain one of our favorite lunches. My husband is a COPD/emphysema patient. That is why we use the drive thru. He was not with me today, for health reasons. Instead I brought the order home to him. By the way, the salad was delicious!
Customer sevice was great. the manager was on top of everything and getting it done making it look good! hats off to you and your crew for tackling rush hour dinner specially now during pandemic time
Not only was my ticket time 10 minutes, but I was not impressed. Asked for no mayo on my sandwich, and came with mayo. Fries were soggy and not salted, asked for sweet and sour sauce and they were out. Then I went to their website to give a review, of course the website asks for the store number and other information that’s to be found on the receipt, to then figure out I never got a receipt. I would have turned back but considering they took forever to complete my order I left. Very disappointed.
This place constantly takes forever. Order with no mayo and 75% of the time there is mayo. Go to the Wendys on 4th they at least have intelligent staff that will make your order correctly and quickly.
Management turn doordash off if your not open and adjust your hours. So people dont have to waist their time waiting 30 40 minutes to find out your closed and they arent getting their food and the drivers dont have to drive all the way to your restaurant to find out your closed.
It was very busy which is an indicator of good business though we only stopped in because it was the closest to us. Our food was served to us fairly quick considering, but was cold upon arrival. The staff seemed eager to get rid of customers and the restaurant was in fair condition.
Fantastic service, got to talk with both the General Manager, as well as the District Manager. Both extremely friendly and hospitable. Food was excellent as usual, hot, tasty, and very presentable. Restaurant was extremely neat and well maintained. Overall I would recommend that you/everyone stop by and see for yourself.
Food was fresh, quick service.
It was the after lunch rush(sat), 2:30, purchase two 4 for $4. No barbecue sauce for the chicken nuggets, had to wait for the fries. Sat down to eat ...nuggets and burger cold. Masks were worn by all employees, two young girls with long hair, not pulled back or tied up
The chicken is, I swear, always undercooked when I order a chicken sandwich. I should stop trying, but I *want* to think next time it’ll be better. It never is.
Food has gone downhill. I wanted to get a kids meal with a wrap. The girl behind the counter told me to get the regular meal because it would be cheaper. She did not make sense. I ordered what she said because she said it was going to cost less money but it actually costing me $0.50 more and she wound up telling me that the rap was the same size as the regular one.? It really made no sensethe piece of chicken that was in the wrap was sort of a joke... Tiny piece of chicken, a tiny piece of lettuce and not sure it was a tomato. Terrible food and I had to wait for my baked potato which was not cooked all the way. Just not happy but they did give me and my sister in law a coupon for another visit. Maybe they can make it up and I will just get salad.
Great New Wendys When they first opened up the new location. Now 8 months later its Horrible.. Service is rude, Ordering, whether drive thru or inside is a long wait. The order is always incomplete, and/or missing items. The food service depends on the time of day theres a 60% chance your going to get cold sloppy food.
We walked in and was turned off right away by the dirty carpet that met us at the door. The restaurant was completely filthy. The floors, behind the counter and the tables in the place. We were waited on by the manager who was abrupt and not super friendly. We were taken aback that the manager had passion marks on her neck. There was no professionalism at all. If I wasnt in a hurry I would have left and I never return. The sad part is this restaurant was recently remodeled. I was totally disappointed.
I have eaten here 4 times in the last 2 months. The food is good Wendys quality food, from the chicken sandwiches to the salads. Each time I have gone it was just before the busy times. The reason for the 3 stars is that out of those 4 times their soda machines have been a problem on 3 occasions with at the most 40% of the selections available. On one visit, the staff even had to come around the counter to get soda from the customers machines because the one in the back was not working. That actually is the worst thing that Ive noticed here. The other little things, like dirty tables, messy floor, are typical fast food restaurant stuff that depends greatly on who is on duty and how busy it is. Overall, it is typically tidy and it is a nice place to grab a good quick bite and relax for a few minutes.
Waited nearly an hour for service in the drive through the last two times I went. It wasn’t busy or hectic. Went again, this time inside, hoping it’d be different but ended up waiting for forty-five minutes just to watch the employees do nothing but stand in the back. Didn’t even get my order right In the end. Horrible service.
Great burgers but why are the 10 pcs nuggets over six dollars. No more McDonalds nuggets or wendys nuggets. BK is still cheap.
Too slow 46 mins in the drive through and food was cold and employee was not polite she had a attitude
So happy that we were able to eat inside! Very clean. food was hot and our order was correct. Employees are super nice.
Update: They are improving. The chili is OK and it is much cleaner.The chili is more like a thin soup at this location.I visited this location again and the chili had 3 beans and a few specs of meat. Employees were standing around, complaining loudly, while the tables were filthy. They built out a nice, new building but staffed it poorly.The other locations in this area are much better.
When you sit in a really long drive thru line then have to deal with the attitude of an employee not having a great day...kind of ruins the experience. Especially since you werent the person that upset said employee.
Currently sitting at the drive thru, been here 15 minutes, there were only 2 people in line. Now theres 6 more behind me. Consistently the slowest fast food place in the area and also number 1 for forgetting things you ordered
I have never waited so long in line before for fast food... We ended up leaving because we had been standing there for 10 or 15 minutes without one person moving and getting their food. Went to Wawa next door and it took less than 5 min for them to make the food and no wait otherwise.
This place has the slowest pickup window that I’ve ever experienced! I’ve pulled out of it twice and today other people were doing the same. I do not plan on ever returning! They better get their act together or they will lose customers!
They need more staffing onshifts, esp, where located, staff does the best they can, but they can not keep up with the flow, and its not their fault. Im a Gen Mgr of 4 rests, the place is dirty, the one move was not even sure how to us some equip. ,and lost her cool in front of guests, maybe some more training?
New rebuilt store. So far so good. Usually when I order a burger from Wendys I always ask for no cheese. This is the first Wendys that got it right multiple times. That is a plus. Dining room is nice, tall chairs that are comfortable to sit in. Recommend this location.
Not enough help. Took 14 minutes to take my order. Ordered 2 full size salads to go and waited 17 minutes. Also they were out of pomegranate dressing. This is totally unacceptable.
Slowest Wendys I have ever been at. The girl at the window too my credit card without any politeness what so ever. Waited 10 mins at the window after she handed the card back to me and then come to find.out the order was wrong.How can you mess up 1 6 piece nugget and 2 medium fries. By giving me 2 nuggets and 1 orders of fries
Trash all over parking lot. Baconator breakfast sandwich had 3 pieces of bacon on it & looked like a toddler put it together. Ordered ahead online & waited at drive thru for pickup for at least 15 minutes
The fry where burned and it took 15min throw the drive throw very slow service when i got up to order had to wait 15 more mins for sevice
The staff at this particular is horrible. The drive thru was backed up so I went inside to order and was second in line, it took almost 20 minutes to get my food and some kid 3 people behind me somehow got his food before I did; all the staff started talking to him and vice Vera’s and I got the impression he may have worked there and got preferential treatment. There was more standing around and socializing going on from the staff than there was work being done.
15 minutes standing at the counter and no order was taken. The two families before us left, after a couple more minutes we did too. I feel bad for the people whose orders were taken, Im sure they didnt get their for promptly. Id call the manager but I have a feeling he was there leaving against the wall in the back. If you dont heed this warming then I wish you luck... Unbelievably horrible!
I went in the restaurant on 6/9/19 to order burgers for my family. We noticed that the guy in the back was preparing the sandwiches on the counter, the same counter that they put all the potent stuff. So we noticed that he was wrapping it on the counter and then put it on the paper. So when we reach to the counter I kindly and professional asked the manager “Why is he wrapping it on the counter and then put it on the Parper”? The manager first replied by by asking me if I ordered yet? He then went on to use sarcasm on me which clearly shut him down. All I’m saying is as a customer I have all the right to asked how my food is prepared and why is being prepared that way. Also isn’t it common sense to just wrap the burger on the paper if your gonna wrap it in anyways. Isn’t it more sanitary that way? Manager was being very un professional towards me.
Awesome service. Friendly even though I went through the drive thru like 7 minutes before they closed. Fast and very efficient & wasn’t made sloppily. Thanks for making my midnight snack awesome sauce !
I am editing this review from ten months ago to reflect my recent visit. This is a brand new store and it was disgusting when I went in around 8:30pm. Trash on the floor, the whole dining room was a mess. Not one clean table, the table I sat down at had rock hard ketchup smears. The food was good and quick but who wants to eat in a pig sty?
If your hungry during lunch and want to grab a bite to eat, this isn’t the place to go. Wait time is ridiculous at almost all hours of the day. The drive thru is horrendous almost as if this place is severely understaffed. Great place if they can get their S*** together.
I have never aver been in a more order place in my life. And I love wendies. It took me 40 minutes to gwt my food from very rude employee. I could not eat my food in peace. Because they woudnt stop moping and cleaning the tables and floors qhile I was teying to eat. I asked the employee pls stop I am eating. He told me he had to go home soon sorry. When I told the manager can you pls do something the man wont stop. Manager told me the employee iant doing anything wrong he told him to go and do it. When I asked wouls you like to eat like this. He told me inagree that he wouldnt. But they will close soon and he wont stop him. I couldnt bealive what I was told dont go dont go.
Absolutely the worst drive through I have ever been in. They dont deserve 1 star. It took 45 min almost to the second to get my food. They werent really even busy when I went. Avoid this Wendys in the area as its the worst.
I was 3rd car from ordering when I pulled up...20 minutes passed until I finally had my food, minus the AWesome sauce they offered. Terrible ...slow ..service...No, your welcomes or even thanks for your patience or business..I live 3 minutes away and this is the first time I went to Wendys in a month as last trip I waited 20 minutes in the drive thru only to park and go inside for 5 minutes before deciding on WAWA instead...from now on it will be WAWA!!
Absolutely horrible service. Went through the drive thru last night and ordered two burgers last night. One was a junior deluxe cheeseburger and the other was a junior bacon cheeseburger. Both came out cold and the junior bacon cheeseburger didnt have any bacon. Went back through the drive thru and told them my burger was missing the bacon. Instead of making me a new burger they only gave me bacon. Seriously? Just dont go there. Horrible food and horrible service.
Really dirty, no maintenance at all
Food was good. Hamburger was well made and not dry. Bun was fresh. Place was clean and staff very accommodating to special orders. I will say that during rush you will have a wait.
Food was good. Fries were hot and Frosty stayed solid until I got home.
Ayo Real quick..... I’ve loved Wendy’s for a very long time. This new Wendy’s is awful. Food isn’t the best, service is terrible, drive thru is extremely slow. This Wendy’s has lost so many customers because of all this. Get a whole new staff and clean up the place.
Open late... Not sure.... yes, no, maybe? I really do not know!Hmm lights are shut off/so dark you cannot even tell if this location is still open after 10pm or could it be employees just napping on the clock? Happened to me 3 times where I had to turn around to go through the drive-thru just to confirm they were still open. Sad but true and when I thought this new location was going to be my favorite Wendys. Oh boy -guess not. Other Wendys locations always have lights on letting you know they are open from a few blocks away but not this location.
Service is fairly smooth only issue is they have forgotten my sauce numerous times
Staff was EXTREMELY rude to me. first off they ignored me at the window for a good 5 minutes (and by ignore I mean I pulled up to the window and 3 girls just looked at me before going back to whatever conversation they were having before) before a woman came to the window and glared at me and said first window please and walked off with my debit card. I understand I went to the second window by mistake but really? Then she practically tossed the card and receipt at me before walking away. Then the girl who handed me my food shoved it into my hand and said here and just left.
Ordered curbside pick up at the restaurant. I’m still sitting here after over an hour. Avoid ordering curbside as you’ll end up on the bottom of the pecking order.
This is the worst Wendys around. Terrible service and so slow. Orders arent accurate.
The employees do not wear gloves when handling food. When I spoke to the manager about it, she seemed annoyed. I definitely wont be eating here. Very unsanitary.
Two stars due to the fact they screwed up our order twice and the served un on sandwich uncooked. Tbe only good thing I saw was one staff member change his gloves between orders. Tbe manager touches her hair and never changed her gloves.
Slowest Wendys on the planet. Ive been in line for 30 minutes with only 5 people ahead of me. I know its fresh never frozen but I didnt realize they needed to butcher the cow outback first.
Very slow service and then they got my order wrong. To top it off it was the manager who took my order and tried to give me the wrong food.
Just really busy for lunch..
Good food, friendly service!
I like Wendys the best of all of the fast food restaurants. Their food seems more fresh and is cooked much better than the rest of these types of restaurants. The people at this location seem like they want to help and they are friendly.
This drive thru is the slowest Wendys drive thru Ive even been to. Im still on line (without ordering) for 10 mins and still 4 cars in front of me. Im about to pull out! Terrible service!
Typical Wendys food so its all good . This particular Wendys has changed since moving over a street .. unfortunately the service was better (if any) before they moved over ... They try their best but nobody is in the loop .
Food was good, bathroom sucked
Fast service but the employees need some training in customer service. Also i was rushed after every item i ordered i was giving a total and asked to pull around before my order was even completed.
The second time I have gone to this Wendy’s and did not have chicken on my salad. The wait was long and to find no chicken on an $8 salad is just ridiculous.
Usually a long wait at the drive thru and they somehow always manage to forget to give you the entire order. If they can put everything on your tray when you dine in why is it different when you get it to go?
We have been in line for 25 mins just to place our order. Over 8 people have walked out due to the wait. Only good thing was the food, service sucked!!!
Slow service in the drive thru at night and cold fries to boot got the biggie bag and was so disappointed 2 stars is giving them a gift
Cheap food, yeah, so tasty. Its so tasty. I will be bringing family next time. Prices were good for how much you get. Kinda of like a place in Houston that I enjoyed.
When I was out of town, I stopped here with my family to eat. Nice workers! I was here back in May and Tim was awesome when he worked there. Maybe Ill be there again someday! Again, S/O Tim!
Waited in line with 8 others for about 20 minutes before any one thought it would be a good idea to take our orders.
Standard Wendys food... the trash cans were full and there was food on the floor but it was the end of lunch rush. I like the modern large windows in this Wendy. I take my kids her after going to the Davinci Science Center.
This was the most clean Wendys that Ive ever been in. I guess that it was standard Wendys food and taste, but I was just so impressed with the design and cleanliness of the restaurant that I rated it highly.
This Wendys is disgusting. The place smelled like a dead corpse, especially the bathroom.
Long wait. Only 3 people working plus the managerThe cashier had to take peoples orders and get all their food. Over 15 minutes of waiting and we second in line.
Poor service should train people before shift or after shift. Food was good Waited too long for my order. Need more trained people.
The line took forever, credit card machine was offline, and then they got my order wrong for the second time in a row.
To much female employees complaining in front of customers. How many managers does Wendy’s have working in the 401 cedar crest store? Seems that all the employees working at the front register and counter are managers so my question is how many managers do you have working every hour it is open for business? Seems working orders/demands are directed to Juan by other employees not managers who should be asking not demanding. I’ve been in management for over 40 years and see and hear a lot when I dine in at your cedar crest Wendy’s. Certain employees just seem to know to much that management should only know and to much bossiness heard from employees. People wait too long for orders to be served and people wait in line while women at register walks away to fill orders when there are other employees jobs are to be doing that. People really complain and I have seen poeple walk out complaining so others hear them.I would love the opportunity to speak to someone or better yet give me a job and I will point out and correct these and other things that need to be corrected. People should work together as a team not be two faced and everyone should know their place and titles, authority their jobs and STOP HAVING CERTAIN EMPLOYEES COMPLAINING IN FRONT OF CUSTOMERS MANAGERS KEEPING MANAGEMENT TO THEM NOT EMPLOYESS THINKING THEY HAVE THE RIGHT TO ORDER OTHER EMPLOYEES HAVE MANAGEMENT DO THEIR JOB .
My daughter enjoyed her meal, she mentioned that the fries were a bit cold though.
The gold fish in the room was too f****** loud i couldnt even hear my food..wth, my flip flop was under cooked to the point where my toe nails started lagging.. F*** is the problem with the employees?? Why is that they can be naked and I cant?? Thats absurd!! Why cant i show my chocolate nips for some chocolate chips?? Anways? Anyone got a cig🤦🏽♂️?
Customer service is terrible.
Good food . Dirty place
Service is always slow. Staff is friendly.
Services are way to slow to be fast food, 30 minutes in drive through wait is absurd.
The service was the worst. The manager has a horrible attitude. They were arguing over the order that took for ever to get right
Horribly slow service. Waited in the drive thru for 30 minutes. The customer service is horrible, no apology for the wait, rude tone when speaking. Fast food isnt so fast here.
Total reviews rating 3.4
199 Reviews for Wendys 2023:
Review №1
2022-02-19Good food for decent prices. Its a popular place in a popular area, so the line does get long at times.
Review №2
2022-05-17If you like sticky floors, long waits, eating off dirty tables and an atmosphere that would make Oscar the grouch proud this is your place. You can also try and guess which soda machine has your choice. Add in a rude, incompetent manager and this place is top notch. I understand the hiring issues, but maybe if you cant even pretend to maintain some standards of sanitation dont open the dining room. Avoid this place at all costs.
Review №3
2022-08-06Disgusting! The help fights among each other, customers waiting 15+ minutes for food, they throw customer orders at each other in anger. They are extremely rude college age kids being as nasty as possible to customers. Its like the Dave Chappelle skit, Pop-Copy!
Review №4
2022-08-03Observed employee with pants halfway down in kitchen working on orders (underwear showing) and liquid spilled all over floor behind him. Customers in front of me left for another place after waiting too long for service. I stayed longer and after another 5-6 minutes finally got service. Fries were barely warm.
Review №5
2022-05-17So apparently curbside mobile orders are to be picked up inside smh. I ordered online and waited 25 minutes being very patient and finally went inside to make sure they even received my order. The cashier was not waiting on anyone in the store and I asked him about my order and he told me I had to come inside to pick it up. A girl came over and asked me if its the order with the 2 frostys and said Yea, this is your order here. You have to come pick it up. I said, so curbside order that even has a specific parking spot and says you will bring the order out to me faster than I can read the confirmation email...needs to be picked up inside the store????? They shrugged their shoulders the girl looked at me and walked away and I got confirmation that that was their logic. No apologies I guess. Terrible customer service. Am I wrong?!! Please someone tell me.
Review №6
2022-07-05I would genuinely love a copy of the camera video from my experience. All 20 employees that were standing around just blankly staring while I had to explain what plain meant 15 times. The video will show the same 2 burgers getting passed back and forth a million times with no resolve or comprehension in sight. Also it was absolutely filthy. Cant imagine what the back looks like, if they are ok with poo smudges in the bathroom
Review №7
2022-07-08Line at driveway was tpo long so I went inside. Unbelievable how dirty it was behind counter on floor. French fries being walked on, chicken nuggets on floor. Garbage under work stations. Garbage receptacle used by employees overflowing. If I was in charge of this place first thing I would do is fire manager. No reason for food establishment to be this dirty. I should have taken a picture. I wont be back. Such a shame.
Review №8
2022-08-02I am sorry I thought it was a hard day for them but is weird how they got my order mess up twice. I order two big bacon classic combos and when I went home I only got fries so I was ok my fault for not checking then the second time I go back and ask again and paid again for the two burgers and when I go home is a complete different burger from the one I order =.= they gave me chicken burgers??? It wasnt even busy the second time I got there....
Review №9
2022-07-13WORST WENDYS EVER, STICKY FLOOR, WORKERS EATING WHILE MAKING FOOD, VERY UNPROFESSIONAL NOT TO MENTION FOOD CONTAMINATION.
Review №10
2022-06-29Most horrible service ever. I order a salad and almost drove away before my passenger notice there was no dressing. I go all the way back around the drive thru for the dressing. And they say oh we dont have it. And show me all these other dressing I never even heard of. Then tell me do I want a refund. I said yes. They say wait over by the door he will be right with you. I waited 10 minutes then I went in. And they tell me. Oh he stepped out for a minute he will brb. Ok I waited another 10 mins. Nothing. They said you want something else for your trouble. I said I would love to but I have stomach problems and cant eat greasy food at all. So their like ok. So I waited another 10 mins and still nothing. I asked where did he go. Can you call him. I get idk and no we cant. Now Im boiling inside. I said you know what just give me a nugget meal so I waited for the nugget meal. And all I get is nuggets and fries. No sauce or a drink. At this point I should of gotten a months worth of food. For the biggest joke and waste of time. Needless to say I will not be going to the Wendys in depfort NJ ever again. And sad part about it if I get fast food I rather go to NJ then deal with my places in south Philly. I wont be going to either. No matter how much I want a salad.