George Smith Towing Inc. in Philadelphia
Categories
Location on the map
Philadelphia, Philadelphia County, Pennsylvania, US
Site: http://www.georgesmithtowingserv...
- Monday:8AM–4PM
- Tuesday:8AM–4PM
- Wednesday:8AM–4PM
- Thursday:8AM–4PM
- Friday:8AM–4PM
- Saturday:8AM–4PM
- Sunday:8AM–4PM
They are supposed to tow cars from areas where their signs are in place AND the police have ticketed the car. They tow IF the shift staff feel like it! The police ticket IF they have time.Smith staff are lazy!! Police I understand.
This company indulges in scummy practices, and will scam people for $200 dollars to get their cars back.
Honestly, eff this company. I parked on a street where it was a school zone, not even realizing school had started back up again. Can’t wait to pay close to $300 and, from the reviews, possibly get back a damaged car. The attorney general already hates this company, why are they still allowed to exist??? Eff George Smith Towing and eff the school for calling them - I wasn’t even right in front of the school, I was on a freaking CORNER.
Towed my car out of my lot while I had a parking sticker. “Didn’t see the sticker” then said that I still need to pay to get my car out…. George AND Smith both stink on and off the ice.
Working for the City of Philadelphia Department of Licensing and Inspection you tend to get complaints in regards to companies operating in the City that have less than great customer service or May have shady business practices. This company is one of them. However as long as they pay their business taxes the City does not take much interest in too many complaints. My families experience with this company however will indeed raise an eyebrow where it counts. Companies such as this think that they are untouchable because they pay their taxes or may be connected politically. That used to be the case. Hiring the right employees can make or break a business (word of advice).
While calling to get a photo I’ve been entitled to as they towed a car from a vacant lot that lacks 10+ years of tenancy, where the car sat for a year. It’s been three days has still went without being granted as the woman promised. Ed took my email down on Saturday when I called back about not receiving an email, today is Monday Bryan is upset I’d like the photo then asked why I don’t come pick them up before his threats. It seems Bryan would like his employer to hear from my attorney but that’s another story than follow what was agreed to. Send the photo so I can send the title over as the car is worthless to me. You not responding to an agreement as charges increase is what? Fraud & a form of price gouging. (Photos sent, title being sent as promised. Hard to deal with their attitudes but when you focus on notoriously vacant bando lots you have left vs gaining new clientele, the disgust for self speaks)
This company is a scam it is only out to get money . They towed far from a parking lot that wasn’t even their domain. Than I called and they had me on hold for 15 minutes ...I had to call back 3 times to get answers . I when I spoke to someone they said it would be 205 to get my car off the lot 175 for the tow and 25 for a golfing fee. The holding fee is per day and they haven’t even had my car for 24 hours yet . They towed my car for no reason. This company is a fraud and should be shut down.
This company is a complete joke. My girlfriend got to her car as one of the employees was putting the car on the lift, and gave him the money to put it down. As he did so, he tore the entire bumper from the car. In front of 2 other people. Filed a police report and even the police officer said this company is absolutely horrible. Have been waiting nearly 2 months to get it resolved with no response from their end. Filed a report with the BBB and this company had the audacity to say they tried reaching out to us to resolve the issue, which is 100% not true. The girl behind the counter shouldnt be working there as she is completely unprofessional and immature. They claim that we are being aggressive yet the supervisor is telling me to watch my words as i come into the office. No company should EVER tell their customers how to act. Reporting to the attorney generals office.
Almost got my car towed from this company and had to pay 205 so they wouldn’t take it. 205 dollars in my opinion is excessive and clearly unreasonable. This company is unbelievable!!!
I understand why my car was towed that’s not the problem, the problem is they are very disrespectful and one of the guys tried to challenge me and also gave me rude remarks but I was just worried about my car so I ignored him. They are very unprofessional and they need to think about who they hire.
George Smith Towing towed my box truck from the closed k-mart parking lot where we had been parking the truck for months. There was no warning or notice. We called the next morning to get the truck back and they charged me $3500.00. Able Bros. has towed my trucks in the past farther and the bill was $375.00. I have reported them to the States Attorneys General office.
Young lady that work the window very nice was helpful and polite. My car was not damaged nothing missing. Easy process to get my bmw back .
This place is an absolute sham. I just stopped the person towing my car and he said he had to charge me $200 even though he didn’t tow my car yet. I was in a spot in my complex that is open and have been parking in for weeks. Just because you start booking a car for towing does not mean you towed it. Unethical, unprofessional, and sad this company operates like this
I paid for parking and had my car stolen from the lot. After approaching a tow truck that was stealing another car he informed me that we were supposed to place our PAID ticket in the windshield of my car. Why enter a spot number at the kiosk (which wasn’t accepting dollar bills by the way) when you need to leave the ticket behind? I lost time at work and $205 after having my car wrongfully taken due to misleading signs. Please beware of these scammers
This place is horrible. They towed my car while I was at the movies but the problem that I have is that they got black signs with yellow writing but you expect people to see these signs at 10pm 11pm at night. Make it make sense please. smh
Parked my car and they towed it even though there were no clear signs that I was unable to park where I did, I double checked before leaving my car too. Luckily there was a driver close by. when he took me to the impound he told me it would be $205 in cash. After arguing how ridiculous that is I asked if he carried $205 in cash around philly he said no. I argued that I would sit in front of their office until 8 am for them to open to let me pay. Finally let me pay with my debit card to release my car. Make your signs more clear and dont have a dispatcher tell you to release your car then tell someone youre not supposed to be releasing cars. Unprofessional. Will be contacting attorney generals office.
I feel safer whenever I notice that GEORGE SMITH TOWING INC is protecting my neighborhood from undesirably parked cars and other road obstacles. I yearn for the day I see an illegally parked car and get to personally summon the towchad to remove the problem!
My car was towed due to the one sign in the parking lot that was not clear with parking rules. When I told the staff about the sign and showed them a picture, they stated that there were other signs in the parking lot stating it was paid parking 24/7. They also said I needed a special permit, I told them the sign stated from 3am on. Complex patrons should also read residents since its not referring to the shopping complex (I learned post tow), but to the apartment building on the other side.I paid for my car and am grateful to have gotten it back in the same condition that they took it. Thank you to the truck driver for not damaging it. I understand you have a job to do, and it was executed well.With that said, please change the last sign to match the others in the parking lot. It was unfair for the tow office ladies to suggest I walk around a parking lot at night time to compare signs and see that it is 24 hour parking. The sign I trusted should be changed to reflect the same information as all of the others without me getting paranoid looking at others that looked the same from afar (black sign, yellow writing) I included a picture of the sign for reference, as well as another I saw after the fact, for comparison. One is clear and direct, the other is not. The parking lot is located behind the AMC on broad and ontario. Do the right thing and put the same information on this sign because it states paid parking until 6pm, which is misleading.Trust me, I would have gladly paid the money to avoid the headache.
They towed my car from the scene of an accident without my permission, they damaged the inside of my car and they stole some things that was in it, like my floor mats, my brand new seat covers that were in the trunk still in the package my phone charger that was in the glove box. I lost $600 dollars because of the damage to the interior , that the insurance company was going to give me but didnt cause of them.
I am writing this as I sit and wait for my vehicle to be released.. first of my vehicle was towed by GST on Sunday June,16, 2019 due to a collision accident. it was hooked at 8:30 and completed at 9:30. I arrived a few minutes later at the tow lot to try to retrieve my keys and a few personal belongings that I have forgotten. And I was denied access to MY vehicle. Law states if owner is denied access to their vehicle during business hours owner shall not be charged storage fees for the day access was denied. Further more access can not be denied to the owner of the vehicle. This is all listed in the (Towing and towing storage facility standards act act of July,5,2012 P.L. 990, No. 110 section (E)(F)and section (G).)I was denied access and charged for storage I was told I had to contact my insurance company in order to access the vehicle. I paid to have my vehicle released 2 days later and took them 3 hours to release the vehicle to me since it had to be towed off their lot.
These people are fraudulent! They posted a sign in a school parking lot on a wooden board with non descriptive writing and deliberately placed it against the fence where no one was able to see. Therefore several vehicles including my own was towed. I was charged $235.00. These practices are for profit only and are unethical! This is just Wrong! Yes, Im speaking about the City of Brotherly Love.
Absolutely horrible. NEVER USE THEYRE SERVICES... EVER. this company is BAD BAD BAD.. they towed my friends car for no reason and i mean no reason at all... he was parked in front of his home and they towed it. shut them down. we had to walk all the way to the shop which was a mess by the way. then the guy behind the counter threatened my friend with a gun so we filed a police report
I was in an accident on Oct 3rd. Due to how bad the accident was and me not being to start my car the police called these fools and they towed my car and my insurance dispatched their people to pick my car up from them. Though the same day I called George Smith Towing and asked if I could retrieve items from my car and I was told that I could not and that I would have to pay to get my car in order to get my things which is crazy because Im the victim here and its my car. I obviously cannot drive the car so what harm am I doing getting MY things from MY car. So when I went to go retrieve my items from my car from the repair shop that will be working on my car today MULTIPLE things were missing from my trunk in addition to my seats having dirty dark spots on them which were not there before. A large cosmetic bag of mine was open, exposed and my things were all over my trunk in addition to items not being in my bag in addition to other items missing from ANOTHER BAG!! THIS IS THE WORST TOWING COMPANY IVE EVER DEALT WITH AND THE POLICE DEPARTMENT SHOULD NOT HAVE YOU GUYS GETTING PEOPLE CARS BECAUSE YOU ARE THIEVES AND IF YOU THINK THIS IS GOING TO GO AWAY YOU ARE SADLY MISTAKEN!!!!!!!!!!!
Don’t let them take pictures of your credit card and ID. Called them for a tow and paid $250. They wouldn’t tow unless I let them take a picture of my credit card and ID. The VERY NEXT DAY, my credit card was hit for $8k at stores like Apple and American Muscle auto parts. Don’t let them take pictures of your stuff.
Omg!! George Smith to the rescue, yes!! They came promptly, they were professional and got the vehicle out of my driveway. Thank you George Smith for you fast reliable courtesy services!!!
Had 2 great experiences with George Smith Towing. 3 weeks ago I had my daughter’s graduation party and needed to move an old vehicle from my driveway. It was removed in 24 hours and the driver was polite. They aren’t always the bad guys.
Although the cashier was friendly this location is in a run down area. There is no parking at this establishment except on the street which is not safe. All and all I got my car back quickly and with no hassle.
Family member locked out of car on Thanksgiving and arrived less than 20 mins. Good business and services. Grateful for George Towing with an emergency and services.
We had a flat tire on the I-95. They came by very fast and charged a reasonable cost to change our spare.
This is an actual criminal organization. They are now towing authorized vehicles and extorting paying tenants for $175 to get their vehicles unhooked. This is not the way. You havent heard the last of me. I promise.
I wish I could rate a zero if it was possible. My brothers car got towed unauthorized and they were still trying to charge him for his vehicle. Very poor customer service. Unprofessional and inconsiderate.
The Nasty Fat white guy worked as an agent for my rental manager who sneakedly tried to get my car towed after ignoring my request for information about parking. This happened only days after I had heart surgery so shes a B1%ch and Fatty is an A$$ for trying to extort a sick woman with a baby for $175. But I GOT there A$$eS BY CALLING THE COPS! HERE IS THE LAW PPL: If you catch them trying to tow your car and theyre not rolling down the street yet tell them to DROP IT! THE LAW in PA states if you dispute a tow in progress they have to drop it or it is a illegal tow. THERE IS NO SUCH THING AS A DROP FEE! So get everything on video. If they tow it anyway you can take them to small claims court, get all your money back and theyll get a fine. Fatty had the nerve to call me shady for calling the cops and he tries to hunt down my car on the weekends. EXCUSE ME FOR EXERCISING MY RIGHTS AGAINST EXTORTION to protect the car that me and my daughter need. But if you keep harrassing me Im gonna slap you with all lawsuit.
They towed my vehicle in that dump.
One of their drivers was swerving in and out of traffic erratically north bound on i95. My boyfriend had to slam on the breaks going 65+ miles an hour and we almost got into an accident because of your driver.
He dose a great job and is very nice
If I could rate 0 stars I would. It doesn’t even matter that my car was towed, the employees are so rude I couldn’t even believe it. You should do better for your company
The only good thing about this company is knowing that the owner is actually alive today, and will one day take a final breath on this planet (hopefully after living a long healthy life) as all living things eventually do. The human race will collectively benefit on this day, though no one will notice.I cant say he is human, he is more likened to the scum on the boot of the municapal septic wasteworkers boot than an actual human being. People have souls, compassion, this person is a soulless sack of meat and bones preying on the weak for a few dollars, knowing that most people will not fight back legally. Youll get yours one day sir, whether youll ever understand how worthless you actually are to society is a mystery that may never be solved.Sub human trash. Cancer to society.
If i could i would give them a zero. Check your car after they tow it to make sure they didnt damage it.
Expensive, scary to visit, think they scratched my bumper/towed my car with the e-brake engaged. But at least they picked up the phone and told me exactly what I needed to do to get my car back.
Who was the overnight driver in the red truck? He gave me a jump on Front and Oregon and I didn’t have any cash on me to tip him. I know he didn’t have to stop but I am very appreciative. Thank you so much!
CROOKS! THESE GUYS ARE CROOKS!! Do everything that you can to avoid them. They damage your car while towing and then claim the damage was there previously. They are arrogant, have no manners, horrible business people, and liars. Do everything you can to avoid this business, and spread the word to people you care about!
They tow your vehicle while causing damage to it in the process. Its almost like they take a car and race it back to the tow yard just so they can race back out and grab another car
Illegal towing scams still going on. Latest one happened at 27th & Girard Avenue. Please contact your local authorities if you see a George Smith Towing sign.
Horrible, unethical company who steals from the cars they tow. Personally know 2 different people who had a sound system stolen from their car. 100% avoid.
Nightmare to deal with, no respect for cars that are NOT parked illegally then tell you they will meet you to get your car (like it’s a big deal to get the owners permission? All they do is send another tow truck to meet you and open the locked impound) tell you to call when you get there (tell them it’s 10 minutes away), we call to be told they will meet us in 5-10 minutes and we wait for an hour....make you pay cash (wonder if that even gets recorded???) Looking for some karma!
An innovative (really, not) company that uses devious tactics, like hiding the No Parking signs, to trick and bait victims. Thats a truly ingenious way of doing business in the XXI century.
Person I spoke to was rude, and my vehicle wasnt event there for 24 hours and I was charged $205
Very rude and unprofessional people working for this service.
Had a bad experience last night that turned for the worst but the girls in the office took care of it. Repaid the money that was taken and was very professional with a smile. Apologized for the misrepresentation of their company, that meant a lot. Thank you again!
$205. They had the car for 2 hours.I waited 20 minutes outside for them to open the gate
Fast was in and out just expensive 225 for 8 hrs after it was towed
Horrible. Towed me for no reason and cost me a lot of money. Highly upset. Wish I could do a minus star rating. No need.
This place is the pits. Complete scam. Go out of before you are shut down like your president. Dont need no more bad reviews. Buisness is Buisness. But yall make it personal.
Got a car someone left in front of my house and they scare to pick it up
Worst towing company in Philadelphia. They steal cars from lots and have bad business practices. THEIVES do not do business with this company
They stole my car and he will tow you if a person pays for a spot youll come out to a stolen car
They need more trucks.
This towing company is the absolute worse. They are rude and disrespectful. The guy tries to over talk you and all.
They towed my car from in front of my house.. talk about illegal towing
Steal cars from lots and they charge you extra for not even having your car in their lot for more than 24 hours
They wanted to charge me $300 to take my car 15 miles.
Great customer service 👏
Biggest scammers in the city of Philadelphia even worst than PPA
Theres no response to towing requests or for sign posting requests
Great fast services
Good group of guys here
Always respond quickly and are very nice
It blows a lot of traffic when trying to get out of there
Thebworst place to have your car towed to.
Horrible people and the most hated and unfair company after the PPA.
Shady as hell. Cant earn an honest $ and have to scam...
This place need to shut down!!! Worst place ever !!
Pos company with pos employees.
Adequate
Professionals
This place is a complete scam
Bad company, rude employees.
AWFUL. DO NOT GO HERE!!!!
No customer service.😢
Straight to the point
Total reviews rating 2.1
90 Reviews for George Smith Towing Inc. 2023:
Review №1
2022-06-02First they lied and said my car was parked somewhere it was not. Different street, different address that, conveniently for them, was a no parking spot. Impossible to confuse as the address they listed is up on a bridge and I was parked on a street running perpendicular beneath the bridge. Ironically, they provided me with a pic of my car being towed from the real spot. Then they presented as evidence a close up shot of a sign on private property (also not on the street where they claimed I was parked), down the block, on the other side of the street, meant to keep people from parking in front of a driveway. I was parked in a legal spot on the street, with residential permit, all plates and tags in good order. The police told me to talk to the tow company before paying. I was polite. They were aggressive, rude, and all around unconcerned about scamming people. These essentially steal your car then hold it for ransom. They should be investigated by the city and state.
Review №2
2021-08-29This company is EXTREMELY predatory!!! We have reported them to the Better Business Bureau and are planning to contact the attorney general regarding their practices. Our car was towed last night after we paid for two hours of parking. When asked why, the employee said that there were signs posted stating that the parking ticket had to be displayed in the dash. After looking through the parking lot, there were two signs stating this. One was in the corner of the parking lot that was not anywhere near where I parked and was hard to read. The other was on a structure several feet BEHIND the pay station and looked completely unrelated. We never even saw it. They told us they had already towed 9 cars that night and they were still towing more when we left. It didn’t matter that we paid for a specific spot and showed them our pay stub. We had to pay them $205 dollars IN CASH to get our car back that night. They made thousands of dollars last night from towing nearly every single car in the lot because they purposely had misleading parking rules. What’s the point of me registering which spot I’m in if I also have to put my ticket in the dash. You’re telling me there’s no way for them to see that I had paid for spot 28 or whatever by looking into the machine they supplied for payment. PREDATORY!!
Review №3
2022-07-06I found myself in a situation where I was unsure if I was legally being towed. My car was attached to the tow truck, I was inside - it was certainly not ideal. The 2 gentlemen who had my car attached to their truck were trying to tell me I had been ticketed, but there was no ticket.Their boss showed up quickly with the ticket and immediately deescalated the situation; which, in retrospect, was my fault from jump. He apologized for the error, explained the reason for the tow in detail and how to avoid it in the future. They handled the fine right there and we all went our separate ways. I have dealt with tow issues before as any city dweller might so in what can easy escalate into a heated/miserable encounter these guys were nothing but extremely professional and courteous - understanding even. I rarely write reviews and never would I have thought Id be posting a 5-star review for a towing company, but they deserve it. Very impressed.
Review №4
2022-03-20My car was mysteriously towed because I allegedly blocked someones driveway. When I called this towing company to inquire, they immediately answered the phone and confirmed that my car had been towed by them. When I arrived at the office, they were extremely prompt in processing my payment and taking money from me. I asked the gentleman behind the counter if they were hiring because it seems like working in the tow industry could be quite lucrative! Overall a very enjoyable part of my day! Thank you George!
Review №5
2022-06-26I had an amazing experience with these guys. Quick, friendly and super helpful with getting my truck and food trailer off of the Nj Turnpike. I would highly recommend George’s Towing to anyone! Thanks guys.. I owe you one
Review №6
2022-08-15Horrible customer service. I noticed the next morning that my car was damaged from towing and they are not responding to my concerns/calls- My car is in new perfectly clean condition. Very Disappointing. They have no right to damage cars.
Review №7
2022-08-21They illegally tow cars at the Village at Chestnuthill apartments!! I just recorded one of their scummy employees pry open a door of a Jeep in one of the parking lots and take the resident parking sticker off and towed the car!!! They need to be shut down!!! He then dumped the Jeep in the shopping center across the street and continued to tow more cars!
Review №8
2022-03-18I don’t even know where to start. 1st I would like to say that EVERYONE at this establishment is ignorant and rude As ever. They towed my car from a spot that was legal for me to park at. One of the neighbors called and made a false report. And instead Of them checking to make sure that it all was right. They just towed my car. And when I spoke to the guy, whoever he was. I tried to explain to him and i also said I needed to get my kids to school the next morning. He says “that’s not my problem”. This company is horrible if I could give them a negative 100 I would. He did not care that I had the right to park. He said that because I did not leave around there the neighbors had the right to call. Which is not correct at all. I hope everyone at this company live out the rest of their days with the same treatment they give others.
Review №9
2020-09-30My car was towed for parking in front of these illegible no parking signs. There was no other indication that they had a right to tow
Review №10
2021-12-13They dont check their Clients Parking lots, until they get a call. Not go, if you want to keep your clients happy you should Patrol the lots for Abandon vehicles.