HB McClureHB Home Service Team in Harrisburg

HB McClureHB Home Service Team image 1HB McClureHB Home Service Team image 2HB McClureHB Home Service Team image 3HB McClureHB Home Service Team image 4HB McClureHB Home Service Team image 5HB McClureHB Home Service Team image 6HB McClureHB Home Service Team image 7HB McClureHB Home Service Team image 8HB McClureHB Home Service Team image 9HB McClureHB Home Service Team image 10

Categories


Phone: +1 717-204-4569
Site: https://hbmcclure.com/
Opening hours
  • Monday:Open 24 hours
  • Tuesday:Open 24 hours
  • Wednesday:Open 24 hours
  • Thursday:Open 24 hours
  • Friday:Open 24 hours
  • Saturday:Open 24 hours
  • Sunday:Open 24 hours
Edit info

Total reviews rating 4.7

199 Reviews for HB McClureHB Home Service Team 2023:

Review №1

2022-01-23

I will start by saying the technicians that serviced our unit were great. Professional, respectful and on time. With that said, overall the company did not gain my trust nor respect for transparency. My unit went down in freezing temps and they did send a technician (first time customer). They were open about the charges at this first call - $165 to pull in my driveway and $90 every 30 minutes on site. I respected that openness on cost and paid to have my unit looked at. They could not fix it that evening and had to get a part. We received a quote of $1700 the next day, tech came to my place and fixed the system in less than an hour (was told could take 2-3 hours) and my quote stood at $1700. When I requested an itemized bill, I was told they couldn’t provide one. I found this unusual as I’ve always been able to see what parts cost (My cost, not theirs - respect there is always a markup, that’s business) and the hourly rate for the work. Three phone calls later, I’m told by the manager, they can’t provide me a breakdown but would give me a $200 refund. After 20 minutes of back and forth to get what charges added up to make the final cost minus a $200 refund, he sighed and threw out a number of $275/hour for labor; that is higher than the emergency rate! And he still stated HB McClure couldn’t provide me a copy of a bill showing parts and labor. I have no clue what I paid for overall from an itemized bill but I certainly can say I’ve used other companies that do provide a true Statement of Work. It is disappointing as they have good reviews and I was hoping to establish a relationship but they can’t be financially trusted. A business should always be able to share an itemized bill.

Review №2

2022-07-11

Dewy was very professional and knowledgeable. He helped me understand that steps in the process and explained what he was doing while he diagnosed the units. Brent was the dispatcher and he was prompt with calling me to let me know that my appointment was bumped up and we were next in line because Dewy was close by. Overall great experience and I look forward to working with HB in the future.

Review №3

2022-06-03

A team of three young men showed up on time at 6am and worked hard until they finished at around 1pm. We had an entire heat pump system replaced, including crawling in the crawl space to replace the lines. These guys were a pleasure to work with! They were positive and really seemed to enjoy what they were doing. They worked quickly and neatly and cleaned up completely when they were done. I would definitely recommend McClure based on todays experience.

Review №4

2022-02-22

I would say that those delivering the propane are excellent. They always leave a receipt of what they delivered securely on the door.The reason for the four stars instead of five has nothing to do with their delivery service. It is their customer service in which case I would probably give them the one missing star. But thats another story for another day! I like the old customer service when you could have an intelligent conversation with someone and not get the feeling that youre being shafted!

Review №5

2022-02-01

I can’t quite remember who came to install our heating unit, but all 3 were extremely helpful, informative, and professional. The work was flawless and you couldn’t even tell they were there. I live on White Dogwood Drive in Etters. If you could find out who the 3 young men that helped us I would like their supervisor to recognize them.

Review №6

2022-02-14

We needed an emergency plumber on Super Bowl Sunday. Matt showed up in 20 minutes and fixed our plumbing issue in about an hour and a half and was great to work with. We would definitely recommend HB McClure and use them again.

Review №7

2021-12-07

Our technician was Adrien and he was very polite and professional. We really appreciated Adrien taking time to explain things to us. His thoroughness and attention to detail made us feel really good and we really felt like he was looking out for our well being. He even took time to explain some coast saving techniques which was very nice of him to do. A great experience. Thank you Adrien! Sincerely, Steven & Noelle

Review №8

2022-06-07

The guys did a great job cleaning our ducts and dryer vent. They even took the time to talk with our cocker spaniel Brandy. Very professional...wore face masks and shoe covers. Highly recommend!

Review №9

2022-03-24

Another great experience with the folks from HB McClure - highly recommend them...on time, thorough, great service, personable and very good at explaining the scope of work - highly, highly professional and polite too. I cant say enough good things. this is the second time I have used HB McClure and I will continue to entrust them with any other issues with my home, in fact I decided to invest in their membership program for my HVAC units and will have them come back soon for a plumbing inspection on a new home I recently purchased. Thanks again HBM!

Review №10

2022-02-18

Ive learned that technician competency is probably the most important thing when considering HVAC. Its for that reason that I call HB McClure when I need service. Stephen was on time, extremely knowledgeable, professional and trustworthy. Very competent. Heating system was fixed that day. Great service.