Identifies as veteran-owned
Yes
iStorage Self Storage in Marcus Hook
Categories
Location on the map
Marcus Hook, Delaware County, Pennsylvania, US
From the business
Identifies as women-owned
Yes
Accessibility
Wheelchair-accessible entrance
Yes
Phone: +1 610-200-6559
Site: https://www.istorage.com/storage...
Site: https://www.istorage.com/storage...
Opening hours
- Monday:10AM–6PM
- Tuesday:10AM–6PM
- Wednesday:Closed
- Thursday:10AM–6PM
- Friday:10AM–6PM
- Saturday:10AM–5PM
- Sunday:Closed
iStorage Self Storage in other cities:
Comments (199)
Holly was the person who took care of me today. They clearly explained everything to us and throughout the entirety of our visit, she maintained a polite and courteous attitude. The lobby area and units were clean and well taken care of. I would definitely recommend this location to anyone looking for a storage unit and I will certainly be returning in the future if and when I require storage services.
Very good customer service and some of the best prices in the area. Easy on/off access to the interstate.Storage area could be a little cleaner.
Jo was great, very informative with selecting the best unit for myself. Will definitely recommend to others.
Stored my stuff here for two years, never had a problem, friendly staff.
Julie is the sweetest. She was so patient with me. Explained everything to me. Ive never rented a storage unit before. So nice doing business with Julie.Thank you Julie 😊
Jo is always a pleasure to work with. Very clean place and very friendly.
Do not use. Prices shown online are just to get you to use them over others in the area. They will raise the rate twice within the first year and every year after that, and not a small raise either. They are taking advantage of people. Lots of options in the area, I would suggest looking elsewhere.In response to their comment back to me: the smallest increase possible is 15% (yes you read that correctly, fifteen percent) TWICE in the FIRST YEAR - 30% in one year. So anyone looking, just build that in to your budget.
I came here inquiring about their smallest storage space and was helped out by the manager, Holly. She was very knowledgeable, gave me details of the 5x5 space and even gave me details of the next size up 5x10 space in case I needed more room. She also informed me of all monthly fees and units (like climate control) based on what I’m storing. Very easy to talk to, fair pricing, and efficient service!
Grass and property are never maintained, Had to tell them to clean the gutters because the water was leaking into my unit from it backing up then after they finally cleaned them out left all of the leaves in piles in front of all of the units in my row and never cleaned them up, also tried to switch to a bigger unit but the xtra 5sq ft was taken by a French drain in an end unit so couldn’t put anything against the wall on 2 sides and the roof was caving in. Also be careful the main girl in charge was heard bragging about how she just puts new customers in for the higher insurance without giving them a choice. I moved out 1 day after they received the auto payment for my unit and refused to refund or even pro rate it and kept a full month payment for just 1 day. Definitely wouldn’t rent here ever again
Scam Alert. Friendly enough staff and clean enough storage space. what they dont tell you so beware, is they will raise your rent anytime they want. Ive been there 4 MONTHS and just got an 11 dollar monthly increase. That is a 15% increase.
This is my first time using a storage unit, so I had a bunch of questions. Joan is super nice, really helpful, and easy to work with. The whole property is clean and well-kept, and everyone is professional. I feel that our belongings are safe there, and I know someone can help me when I need it. Recommended!
My sister used a storage unit back in August. Our family was going through a lot, as my mom had just passed away. Holly was very accommodating and understanding during this difficult time. Very straightforward with prices, no BS. Great service. Thank you, Holly!
Rates are getting jacked up. Holly however was great to deal with. She gave it her best shot to just downsize us to keep our business but we decided with the rates going up the way they were and having some extra garage space we moved out and stored everything in a garage.
Found their deals online, went to check it out and had Holly help me! She was amazing, the pricing was great, and I locked in an amazing deal on a 10x15 climate controlled unit which is a month-to-month rental and no contract!!! Everything about this place seems great and Holly spoke truthfully about everything and was honestly what sold me on my unit!!
I was very pleased with I storage. First of all it’s very clean and very nice! And then the employee Mary was so helpful she was just a great person she made me so comfortable about leaving my stuff in storage which I was very nervous about, I never did storage facilities before! And my kids loved her! Thank you Mary I hope you see this review! And the prices aren’t bad either I was very HAPPY!
I took advantage of their “non-contact” online reservation offer, and found the 10 x 15 climate controlled unit that we needed. A few days later we took a drive over to place our locks and brought some items the van line service cannot transport. We received careful and friendly assistance from the location manager Joan. I recommend IStorage at Aston, PA.
I recently rented a storage unit at iStorage and Joan was the associate who assisted me. She was very pleasant as well as helpful. Its very important to sale a customer whats best for them not what they think is best for them which is why I accepted her suggestions. Thank you Joan; when Im in the need for another storage, Ill be sure to contact you!
Changed my review back. My account was past due but was paid yesterday, they still have a second lock and because it was 3 minutes after closing they wouldnt help my husband. There is no reason the second lock shouldve still been on my unit when my account was paid YESTERDAY and they were open today!!! My account was paid IN FULL ON 11/20 at 11:48 AM!!!! You all were open until 6 on 11/20 & were open today 11/21 from 9-5!!!! Second lock shouldve been removed yesterday! Today at the absolute latest! Id post a screenshot of my payment proving myself if I could.
Had an amazing experience obtaining a unit. Holly was super nice and professional. Everything was so quick and easy to do, and the price point for the unit is wonderful.
Great storage unit property, highly recommend. The units are very clean and new-looking and they have security cameras. The lady Joann that works there is extremely friendly and professional. It was the cheapest 10 x 25 or 10 by 30 unit I could find at the time in the Philadelphia area, I think the public storage right down the street is a bit cheaper but this one is still cheaper than all the other storage units I looked at around Philadelphia. I pay $275 after tax and insurance and some units I looked at were like $400 so yeah.
Joan the manager is absolutely wonderful! She is so kind and is truly helpful, always going the extra mile to assist. From the very first day she has been incredibly hard working and diligent in meeting the needs of myself and all of the customers. She takes all the stress out of the typical storage unit experience. Most importantly, she truly has been an angel for me and my family. I do not have words to express our gratitude for all she has done to help us get settled into our units, and her kindness in giving us peace of mind during this stressful chapter of my life. Even offering me cold water bottles when I was moving heavy furniture into my unit in the harsh mid-day summer heat, when I forgot to bring my water bottle with me. I would give 10 stars in this review if I could. You will be so amazed. Definitely recommending :)
Online sign up took 5 mins!! Thanks Jo!! Super quick and easy!!
Helpful cheery staff with a clean secure facility. Website is a bit confusing but they have some great deals. Would use again and recommend. Thanks Holly and team!
Very knowledgeable and helpful fast and efficient, definite asset to the company!
Joan was amazing - so kind and true to her word! She made the process super easy and kept me in the loop every step of the way! The facility grounds and storage units are clean and well kept.
Ive used I storage Aston for about a month now. I cant say enough about the friendly staff. Mary has been simply wonderful every time that Ive been there. I started out with one unit and quickly discovered that I needed another unit. I was able to quickly get another and when it was time to downsize the whole process was quick and easy. I would highly recommend using I storage.
Joan was VERY friendly. She took the time to explain different options available and ones with promotions. We have had our non climate controlled unit now for at least 4 months. We have been to the unit several times especially after hard rains to see if anything has gotten wet. All is well. Looking for a clean storage company with great customer service, go see Joan at iStorage in Aston on Rt 452.
My husband and I went last weekend and Mary was wonderful. She asked us what we were storing and then helped to pick a couple of size options that would work. She then drove us to the units so that we could see the differences and make a better decision because sometimes seeing in person is way different than on paper. The process was very easy and she was very helpful in getting us the best deal. It was a nice smooth process and Mary was very friendly.
I have used this storage facility when it was under previous ownership. I always found their prices the best in the area. I was surprised to find that they were the cheapest around if you booked online. So I reserved my unit. Then when I went to fill out the paperwork they said I had to pay for insurance which was one flat fee. I wasn’t too thrilled by that I feel like they pulled the old bait and switch. I asked if the facility itself had insurance and I was told they did but this would cover everything in my unit if something happened. It seems like an easy way to tack on fees to make more money in my opinion. The staff was friendly though. Not sure how long I will use this facility because of the bait and switch thing but for now it will do.
Mary at Istorage in Aston is awesome! Very personable and down to earth. The facility is very clean and easy to access. I have a unit as well as my fiance and we love it here. I recommend this facility to anyone who needs storage for anything from boxes to campers. Thank you Mary!!!
Upon arrival to iStorage I was very impressed by how clean and well manicured the facility is kept. Then I was greeted by the manager Mary. She had a very upbeat personality. Also was very polite, and knowledgeable. She made my transition run smoother than I imagined. If your looking for a storage facility I highly recommend iStorage.
Ive been a customer of istorage for three years now!!!! Ms. Joan and her staff are the best!!!! In all my years of renting storage space have I ever experienced the level of customer service I experience here!!!! Ms. Joan is a perfect fit for this company!!!! I wish I had a company with a million Ms. Joan!!!!!
We came in on the 4th of July and Mary couldnt have been any nicer to deal with! She was delightful! And especially working on a holiday. The facility is well-maintained and seems very secure. The unit was dry and clean and we feel good about renting here.
Company is not considerate of needs of the customers at this time. Was told i would be able to access my unit for 21 days after the late date due to the fact I havent worked in almost a month since schools shut down. Now being told since i didnt make a payment i am locked out, and they are going to charge a late fee. Joan has been awsome and very understanding but company does not care at all will move my stuff first chance i get.
I was happy with service until today when I went in to put a lock on my unit & was advised that it wasn’t the right kind. A lock had not been offered to me when I paid my first payment on 3/1/18. So I bought a lock. Now I have to make a special trip back to Lowe’s to return the one I purchased. Other than that I’ve been satisfied. My unit is still empty. I haven’t had much experience with storage units.
IStorage makes it so easy to rent a storage unit , very clean facility compared to most others . Friendly efficient staff , especially Mary who made the process so easy and fast when I walked in . So happy I upgraded at this facility to a bigger unit and reserved it online , walked in the next day and was out in fifteen minutes with no delays. Great customer service , friendly ,fast, efficient. This is a great location right off I-95 easy to pull in and out of.Will always use this facility for my future rentals.
The property manager, Joan, and staff at iStorage have been wonderful to work with. The units are in good shape and the location is conveniently located just off 95. Bonus points for there being a handful of fast food choices nearby.
Had the opportunity to meet with Mary. Mary was very efficient and took care of all my needs. She also knows me by name when I come in to make payments. I find this to be very professional and it makes me feel like a valuable customer. I will recommend iStorage, Aston and Mary to everyone that has storage needs.
This is a fantastic storage facility!!! It’s very clean and you don’t need to take an elevator to get to your stuff!! Joan in the office is so helpful, professional and sweet!!!! We had such a great experience!!!! So glad I found this place to store my stuff!! I highly recommend using them!!!
The place is clean and Jo is a pleasure to work with.
Outstanding customer service including very kind, thoughtful communications. Highest recommendation for iStorage and this particular location in particular. After thirty years of doing business with various Public Storage locations and PS Storages awful customer service, it was such a breath of fresh air to be treated well from my first inquiry through moving items into a storage unit at iStorage. Absolutely delightful experience with Mary. I really appreciate being treated with respect and kindness and suggest that you give Mary a call today!
Well I checked around with the local storage competition and let me tell you about my experience. I spoke with a woman named Mary and she went above and beyond in helping me select the proper size and cost for what I needed. The other competition paled in comparison to her knowledge and expertise. She is the best. Thanks again Mary.
Istorage staff was extremely helpful! The rate for my unit was the lowest in the area and get conveniently located and hours were great. I would definitely use them again in the future if I need more storage.
Ive had a great experience at iStorage Aston. Mary was particularly helpful and so nice. I injured my finger and she was right on hand with bandaids and to make sure I was okay. Additionally, the rental truck company I used to facilitate my move was out of dollys that day. Mary let me borrow a dolly which made for a much easier process. Very grateful to Mary an iStorage for taking care of me and my things.
Mary did an excellent job ensuring that we had a positive experience. She was thoughtful, helpful, and well informed. Even when the national call center proved to be particularly unhelpful to me, Mary literally came to the rescue and made sure that all of our expectations were not only met but exceeded.
I been on this storage for a long while and Ive in counter a lot of individual associates/supervisor some are rude but most of them are very nice especially the resent one whos name is Darlene, she very helpful !!! I like it when I get reminded so I wont be late for my payment. Thank you very much Darlene, keep up the good work...
I knew my belongings would be safe and sound at ISTORAGE in Aston right from the very first day. It was very clean, and I loved having access whenever I wanted. Never, ever had an issue. And Mary and Darlene were always so helpful, and most importantly, very friendly. Thank you!
Very easy process. Made a reservation online to see a storage unit. Went in to the office and met Mary, who was very informative and helpful. Mary walked me through the process of renting a storage unit and answered all of my questions.I love the fact that iStorage offers military discounts. It is great to see local businesses supporting the military. Having to store our stuff for a lengthy amount of time due to a military move is a little nerve racking but Mary explained all of the facilitys safety features and put our worries at ease.So far, this has been an all around great experience.
I was in a rush and need for storage with a great location. The manager once I came in was very professional, knowledgeable and was able to assist with everything I was looking for. I would highly recommend, very clean and secure location.
Back in November/2016 I decided to rent a unit at IStorage and it was a pleasant experience. Mary, who helped me with the procedure. was very knowledgeable and supplied everything to get a storage unit that was just right for what I needed. I would recommend this facility to anyone who requires storage space. Mary is very good at what she does and should be acknowledged as a great employee.Thanks, Jim H.
Just wanted to send a shout out to the office girls. They are so sweet and answered all of my questions. Initially, i had wanted an inside unit but they quickly persuaded me to utilize a drive-up unit for my needs. I am so glad I did. I couldnt imagine how painful it would have been carrying everything inside.. The office has lots of moving and packing supplies and the entire place is very clean and well kept. This is my 2nd time renting a unit here and will definitely return when i need to do it again!!I had booked a unit online where I found an awesome deal.....buy 2 months, get 2 months FREE !!!! Cant beat that.Just wish i had purchased a larger unit.....I am running out of space.
This is the first time that I needed extra storage. After visiting a few storage places near Aston, I settled on iStorage after talking to Mary. She was great! Best prices and available units to meet my requirements. If you need that extra storage, go see Mary !c
Let’s be honest most storage facilities are pretty much the same the difference is usually cleanliness & staff. Well this particular location has both, Joan is the best facility manager I’ve ever worked with in any facet!
Received such great service from Joan. She was very helpful and had a very professional demeanor which made my experience at iStorage exceptional.Can someone help me? Im trying to get in my unit and i dont know the access code procedure.
Great place. Darlene was very friendly and helpful. They were very accommodating. We realized pretty quickly the original unit we rented was too small. They worked with us to put us in a bigger unit with very little work on out part.
The lady who helped set up my rental unit, Darlene, was very helpful. Ive been shopping for a,rental space for about a month now and she made the process very easy.5:45 pm on a Friday and she still had a smile on her face.
Mary went out of her way to make sure I had a deal that she really didnt have to give me. Darlene went over and beyond to make sure that we were taken care of. Its nice to know that there are still people that put customers first. More places should have employees like them. I just wanted to thank them again.
Thank you Mary! The customer service was beyond excellent! Mary helped me she a knowledge my presence and greeted me and assured me she would be with me shortly. She was quick and efficient. I give istorage in Aston, PA a five star rating for representation!!👍👍👍👍👍
Exceeds expectations. I have a 10x10 drive-up unit; there is a fee for 24-hour access, but I need it for work and my monthly rent is low enough that I feel it is worth it if you need late-night dropoff/pickup. Convenient to I-95 and other major Delco/Chester routes. Feels clean, secure and professional. Joan is an awesome manager and a delightful person.
Ive been with these guys for about 18 months. The place is immaculate! Mary and darlene are super friendly and as pleasant as can be. If you ever have any problems they are understanding and quick to find a solution. I am moving out of state in the next few months and wish I could take this place with me. If your looking for a storage place this one is it - hands down!!
My experience at istorage was great! Mary was very friendly and helpful. She drove and showed me two storage units that I was interested in. She answered all my questions and gave me helpful advice. She also showed me how to open and lock my unit and explained how to enter and exit istorage. She was very thorough with the paperwork and all in all it was a pleasant experience. I rate her and istorage as excellent!
Rented storage units twice in the past year. Of the three or so companies in the area, iStorage by far has the best prices and most helpful employees. Mary was especially friendly and efficient in getting me set up and was very helpful when I had a problem with my first unit. I would highly recommend iStorage.
Highly recommend this place if you need extra storage! The employees were very helpful from the day we signed up until the day we emptied our unit. The place itself was clean and very well maintained - no unwanted critters in our unit or our belongings.Definitely give this place a look if youre looking to rent a unit.
This place is awesome and Id recommend it to anyone. By accident I rented one of there units in Jersey instead of the Aston location and they helped transfer from Jersey to this location within a matter of days without any problems, got me into my unit and gave me a great rate. Customer service is top notch. If your looking for a safe and secure public storage place try this one!
Reserved a spot only to get there and told they just sold it out from under me. Then he refers me to another branch that has 3 openings. I go there and the 3 openings were maintenance sheds. Dont waste your time.
I cant say more how great the team at iStorage Aston is. Darleen & Mary have been providing may different size storages for my company for many years now. Their service has been impeccable. I would recommend iStorage to anyone. Thank for everything.
Mary at iStorage in Aston was very helpful and knows her job well. She helped me figure out how much storage I needed for my items. Facility was clean, well maintained and secure.
LOVE this place! Not only do they offer the cheapest storage units in the area, but also the nicest. The staff here are truly amazing. We had a problem where the handle for our unit was broken... they transferred us with no problems or stipulations. I feel safe and comfortable not only leaving our belongings here, but coming here as well. Most storage places in the area are sketchy, but I feel more than confident in the security here at istorage. Overall, one of the best experiences Ibe had with a rental! I recommend istorage to anyone and everyone, for short term or long term.
What a great place. Not only is the Aston a location clean and secure it has a very knowledgeable and courteous staff. Mary called me within a minute of my on line reservation. After showing me a unit she explained the paper work hmnlp me with theeasy process of renting! MARY shared packing info and showed me plasticwrap for mattresses. I was shown entry through the security gate. My stuff is away from home but it is at home in the in Aston I Store. Thanks Mary for your kindness! ! CG
Mary really helped us out in opening up a storage unit in a hurry. We had a family emergency and needed a place to store some things. We were set up and ready to go in just a few minutes.Plus the facility is in a good location, easily accessible from 95. and its very clean.
1/8/2019This place is the worst! Ive rented many storage units in my time and never had a single issue with something as simple as self storage. Here are the many issues I ran into with this location:1: The gate is often broken at this location so they will leave it up. Upon leaving the keypad went defective and when ever you use it, it would shock you.2: They will raise your rate after 1 year and its a decent amount, mine went up $40 for a 20X20. Happy Anniversary! - I moved all my stuff to another location for 6 more months. Good job iStorage..3: If you are ever late on a payment more than 2 -3 days this place will stalker call you, A LOT. Its very very annoying. I could see doing this past 30 days but 2-3 days late, corp rules are ruining you.4: I could not get in 1 day do the system not recognizing my code. The employee (a young male) had left for lunch and locked the front door with out a note. I noticed as I was leaving he was walking in with a Mc Ds bag. I got though to customer service and explained the issue and they reset my code.5: If you decide to move out on the last day of the month and use the website log in and select move out, it will not count after 8 PM. I moved out about 9PM the link did not work so I called and left a VM to the location and asked to confirm the following day I will not be charged. No one ever called back after 2 more voice mails I left the following days.6: I had to deal with iStorages main customer service number for most everything. Since the location would not call me back to confirm move out they gave me the regional mangers number. Of course I called her and got her VM. She called back a few days later and said she would set my my out date for the last day of the month, Wrong. 4 weeks later I get a collections letter for another months rent. Why even have a regional manager when nothing goes correct at this location.So if you want to deal with a lot of hassles over something as simple as storage go to this place.
Storage spaces are heated and cement based. Office personnel friendly and informative. Well lit spaces. Auto pay available. Paperless billing.
Recently started renting a unit at IStorage. Love the convince and vicinity to our apartment. Mary Kenney was really nice, knowledgeable and accommodating with our moving schedule. Moving is stressful and its nice when you have someone who understands. Thanks Mary.
Wonderful and friendly staff! The building itself is my favorite of any storage unit Ive ever used (and Ive used more than my fair share) warm and welcoming. Definitely recommended
Theyre so friendly and nice. Me and my husband Ibrahim auction with them and theyre so patient and give you extra day to clear everything out. I will keep going there
Mary (the manager) and Darlene are very nice and professional. The units are clean and easy to access. They are also very safe.I would highly recommend this storage facility.
Totally lack of respect or professionalism at this place they change employees like underwear they dont have any understanding of this covid crisis when some people loose their jobs nd in my case comes down with covid nd loose thire job nd when recovery was done I called to let them know they have already processed everything completely disregard any emails I have sent them keeping them upt[date the best I could they only have one person working at a time the lady said so they dont care bout the covid c r covid crisis
My friend Russell recently rented a storage unit from the Aston location and he was extremely pleased with the service he received from the attendant there. Due to his lack of computer skills, he asked me to submit this review for him. Again, he stated that would recommend this storage location to all of his friends and family.
I am very happy with this company. Its very clean and the employees are very friendly...especially Darlene. I was digging through my storage unit on a really hot day and she brought me a ice cold bottle of water..thank you so much!
The only storage company I know that will call you and harass you about a payment when youre not late and still within your payment window. overpriced for small units. will attempt to not honor your *1 month free if you need a bigger unit*
Holly was wonderful. Professional and extremely helpful. It was a pleasure to work with Holly. She really cared about us!
Mary was a pleasure to do business with. She explained to me about rates and what day that i would be expected to be be out of the storage shed without having to pay another months rent. When i started to move she suggested a carrier for me to use to make the job easier , free of charge. If i have a need for storage again i would definatle use i storage again.
I will be the first one to try and give an honest review of this 4.5 star rated place (what a joke the past reviews are – must be from employees). If I could give zero stars i would. I am a first time customer to renting one of these things, and this is the first place I am trying. It seemed close and convenient, and is something i set up very short term for my college daughters items that came back from school.First, the folks at the front counter and in the phone are rude, and very matter of fact” about just about everything....no customer service skills, barely audible, and know that have a service that is in demand and treat everyone like they are doing you a favor.Secondly, sometimes the gate for access works, and sometimes it doesn’t.....Its pot luck. On two occasions, I have had to call and for assistance and have them fix something with the software or receiver for this to operate properly. They need a new system or updated equipment.Third, I asked to be put on an automatic renewal prepaid for 3 months for the summer, until my daughter heads back to school. Apparently, there was some foul up, I was not on a renewal and in the last month of this month to month contract I was charged HUGE late fees (more than 50% of the cost of the rental in itself). I called just a few days after the end of the month after receiving about one phone call as a reminder, but my respectful request to have this removed or waved was laughed at.Last, this is not a very safe area AT ALL. There are two seedy bars within about 50 yards, and a trucker stop. One of the nights I was waiting for the gate to be fixed, I was approached by a visibly drunk dude that wanted to know if I had a few bucks for the “bus” (apparently bus service runs late in the this area).It’s certainly convenient to 95, but with a broken gate, rude workers, penalties and fee gauging, and drunk pan handlers approaching you --- I am not sure its’ worth it. I have found out subsequent that there are so many other places in Aston to store your things, and I will not patronize these condescending and cooked folks again.
The only place i felt my belonging were safe. I owned high value sporting gear an fishing gear. 24 hr surveillance an access. The girls in the office were always nice an beautiful personal opinion, But highly recommend this place. Cant beat the prices . Logistically this place is awesome right of I-95. Gave me the opportunity to hit commodore barry for jersey. Going south I-95 to hit delaware beaches.
Dont store your trailer at this location security is not what its cracked up to be.Our 5th wheel had an attempted break in sometime between Oct and Dec 2016. When I notified the staff there and showed them the damage their reply was did you take out our insurance my reply was no it was never offered and I thought this was a secure storage place which it really isnt. On Feb 28 I went into the office to advise them I was removing my trailer from this unsecured location the office staff just said ok Ill take you of the list no apologizes for what happened or anything now it will probably cost about a $1000 to get the door replaced! Just be aware!
Jo is always a pleasure to work with
These people were so nice. very caring. From the first day i got there I felt That i was in a safe place. The 2 ladies couldnt be nicer. You just sensed the Caring and wanting to help. I will definitely go back here when I need help again.Thank you so muchIt was a comfortable experience from day ONE
One of the cleanest storage facilities around. The rates are the best Ive seen and the property manager is very courteous. I highly recommend iStorage Aston if you need a storage facility.
Absolutely the worst storage facility around. The insurance they require you to buy is absolutely worthless even if your things are ruined by their error.Completely unprofessional and unprepared.Extra Space Storage is head and shoulders above this dump with service, security, and cleanliness of their facility.
I just leased my first storage unit here. Darlene was a huge help and walked me through everything so clearly and efficiently. I definitely recommend this spot for your storage needs!
Great experience! The storage unit was clean and dry. The unit was easily accessible. The staff was efficient, kind and helpful. I would defiantly use IStorage again.
I rent a storage unit at this location. I will start positive. Mary is very nice and accommodating. The staff has always been courteous to us. It is a climate control inside unit with a hallway. There was snow in the area (below average winter for PA) and the snow came down hill and into the hallways then turned down another hallway into my indoor, climate controlled unit. This is absurd that this is even possible. It destroyed most of my belongings that are on the floor. I moved recently to a new country so my whole home is in that unit. My childrens cribs, momentos, furniture etc.are all destroyed. After the damage was reported my brother went to unit and the water is still sitting there so little was done by management to prevent further damage than what was already done. It appears they feel that clearing water from their buildings (i.e. roof, hallways, and doors) is not their responsibility. I inquired about this and was told to email corporate (I did and we are going on three days with no response) instead of management stating what they (since they are physically at the property) will do to prevent further damage until I can get home from another country. I now have to pay thousands of dollars (not an exaggeration) to fly home with my family to clear out my unit, throw away damaged belongings, rent a truck and move to a new unit at another facility so that this does not happen again. I inquired about a dumpster and was informed that there was not one we could use on the premises. I do not own a home in the states so where am I supposed to throw out my damaged property? Another added cost out of my pocket since the insurance they provided says that acts of god are not covered. Do not rent here. They will not take any measures to the outside of their buildings to prevent damage and do not monitor the buildings since this damage was not detected until later. Also, we went to the location on two separate occasions and the security gate was wide open. Little to no security either.
There was a mixup when talking to the corporate headquarters and trying to have an RV storage set up. When I went the Aston location, Mary was very helpful in helping me clear it up and get my new account set up at her location.
Just wanted to let I storage property management know that this is my first time making a rate and review EVER.. Ive been a loyal customer for a while and I just found out that I have to pay a LATE FEE all because I didnt get out of my car when the sign on the door said CLOSED.....I pay my bill weeks ahead and ive NEVER HAD A PROBLEM PAYING MY BILL EVEN IF ITS LATE.....BUT ALL BECAUSE I DIDNT GET OUT MY CAR I have to pay a late fee? Poor
Just got a storage unit here for a great price. Mary helped me out a lot, she was so nice and gave great customer service! Thanks.
I storage has great location and service.Hollys service was excellent and she also got me a promo with half off I recommend it to anyone thank you istorage
Holly was extremely helpful and very polite! Also she’s a helluva golf cart driver. Thank you again, Holly!
Holly was very easy to work with! She showed me multiple units and I settled on the 10x15. Quick and easy process! Thanks Holly!
HORRIBLE customer service. They have a promotion for $1 move-in special for the first month and when I brought it up, the gentleman in the office said they cant honor that special because most of their units are full. If you offer a special online and someone mentions it, you should honor it. Its been 2 years and that SAME special is still online, but they wont give me a credit.They increase my bill all the time and charge me the WRONG rate and when I call and leave a message no one calls back. Ive sent emails and get no answer. If it werent for convenience, we would have moved our things out already.
Excellent customer service. Prompt and very efficient. Both ladies did everything to make the transition smooth. I would recommend I Storage for your storage needs.
Found this place online towards the beginning of the year - went to check it out and was met by great, friendly, service. The whole process to sign up was easy and quick. Definitely one of the nicer storage facilities in the area. So far, so good!
I like this place. Been coming here a few years, now. As long as I live nearby, I wont go anywhere else.Easy to get in and out. Staff is very nice and helpful. Also, I love how theres a Dunkin Donuts, nextdoor.
I dont write many reviews but I have to caution people before using this facility ...our family stored some antique carpets from the closure of our family business. The facility was not properly maintained and snow was plowed against our unit causing water to get into our storage unit causing considerable damage . We called the local police and they verified there was clear negligence on the part of the facility as water was everywhere. The damage was sizable over 30,000 worth of damages. Istorage offered to pay 4000 and cited the contract was signed as limiting their liability even against negligence. The negligence is so obvious and we took photos of the damage yet Istorage wont make this right . Yes the people in the office are nice -- but what is right is right and what is wrong is wrong. Istorage Aston is clearly in the wrong and I caution future customers against storing their items there. If you want to see photos contact me
Wanna thank all of the staff at istorage especially joan she absolutely has great customer service, great place to store all or any of your belongings they will be secure and safe, the staff is so helpful and respectful I do not have one bad thing to say about the staff or the place!!
I bought a unit last week and Joan was very nice and helpful. I came in right when it was closing but she stayed an extra 30 minutes to help me get the unit I wanted. Thank you!
Nice and clean .Great friendly service.
Mary is cheerful, helpful. She really does a great job. The process of getting a unit was quick and ran smoothly. Thanks!!!
Holy is truly outgoing. She needs a golf cart. More so it’s hot outside & she had to walk us outside in the heat. A golf cart would been so much easier
Darlene helped us tremendously. We had an easy experience. The facility is clean, wel maintained and secure. It is a pleasure to do business here. I highly recommend to all our friends and family.
Joan is always helpful and friendly. She works with you to get what you need. She takes amazing care of the location. Thank you. sue C.
Joan and Tyrone have been most helpful with renting two storage spaces now. Very friendly staff, good prices and clean.
I bought an interior, climate-controlled storage unit. I stopped by the unit today to find the interior hallway flooded and leaking into my unit.I called their corporate number to alert them, since the office was closed, and they told me that they were aware of the problem. And yet, no one had contacted me to tell me that my unit was flooded. I only knew about it because I had randomly stopped by to check in on it.They were aware of a problem, but no one was on site dealing with it.Obviously, this is completely unacceptable.
Rental experience was fast, efficient and fully informative. Mary was extremely helpful in explaing all the features, costs and ensuring there are no surprises.
Darlene was amazing. We came on a Saturday with a friend to move and she was more then helpful. I would definitely recommend Istorage to anyone.
Very clean. Easy access. Kind staff!Joan is very pleasant and a genuine person who cares about the client. Thanks for everything Joan!
Great and efficient service. Employees are friendlyand easy to talk to makes the entire purchase quick and easy and close to home for me so even better!
Holy is outgoing and explains everything. Holy needs a golf cart to take customers around in. It was supper hot outside and she can be walking far to each unit with customers.
Terrific experience! From the first call to secure tge unit, very hrlpful and knowledgeable. No pressure selling. When Mary at the desk was great. Highly recommend to all!
Mary was very helpful and courteous. She had everything completed in less than 10 minutes and even showed me to my new unit.
Just rented a unit. I dealt with Darlene. She was very nice and helped me with all my questions. I highly recommend istorage.
Darlene was awesome. She explained things thoroughly and was very helpful. The units are clean and the area well maintained.
I am posting this for my brother rich as he is not computer literate he apologizes for it taking so long .Darlene was great,she helped us pick the perfect unit to store our motorcycles.i couldnt ask for a better experience.its a very nice place,safe and secure.if your debating on a place look no further,this is the place!
My. Son n I rented a unit from darleen an mary.they explained everyth about the lease.they took us out in the cold to look at it too.They made the whole process easy.We will definately be repeat customers and will reccomend the site
Mary was great. She gave us a tour, explained everything and answered all our questions. She was thorough and efficient.
My favorite IStorage location! The cleanest! Holly is so sweet and helpful.
What a fabulous job Darlene has done for us! She was very helpful, gave us a lot of information. Thank you so much!!
Great prices, clean, accessible. I liked that I could always reach a friendly person quickly when I had questions. Quick to respond to voicemails left during closed hours.
I had the pleasure of working with Mary, she was great and made the process quick and easy. I was in my storage unit in no time!
Mary, Thanks for your help getting us set up with a storage unit.The facility and staff at iStorage Aston are high quality and the rates are fair.
This place is amazing,its clean and the ladies in the office are wonderful.Darlene showed us several units and walked us thru the process and made a difficult time easy...will definitely recommend istorage to anyone and everyone...LOVE THIS PLACE
Ms. Mary Kenndy was a pleasure to work with. Ms. Mary explained everything and even took me to my storage space and explained how to get in. I recommend this facility to anyone that have storage needs.
Tyrone was very helpful and knowledgeable. I’m a returning customer and his customer service made me feel happy about my decision to return!
Mary did a great job getting us set up with moving supplies and a locker. She was very helpful.
Holly is wonderful!! She was able to answer all of my questions and was very sweet and professional!
The staff is very friendly and nice. The storage units are also nice. I would definitely recommend them for your storage needs.
Joan has always treated me with kindness and respect. I appreciate all you do for us and the property!
Although, due to the error which I made in requesting the wrong size unit the help and professionalism shone to me by Ms. Mary truly put me at ease. She is wonderful...
The customer service was great. I love that they interact with u as a person. I give them 5 stars as quality representation.
Just started at this facility and my introduction was a1 Mary was very polite and helpful a1 as well great clean place secure as well!
Holly was the best! She made the process very easy and entertaining😂*She deserves a golf cart*
Holly took great care of us, explained options and pricing very clearly.
THE LADY WHO HELPED ME WAS VERY NICE AND INFORMATIVE. THE FACILITY WAS CLEAN AND SEEMED VERY SECURE. THE PRICE WAS COMPETITIVE AND WE WERE ABLE TO TAKE ADVANTAGE OF A DEAL THEY WERE OFFERING WHICH WAS NICE. WOULD DEFINITELY RECOMMEND.
They had great facility and Mary was very helpful and asked what we were storing and showed us various sizes till we were satisfied
Darlene was very helpful. Showed me the units so I could choose the size I wanted and also helped me when I had an issue with the gate code
Darlene is the best! She has helped me on numerous occasions and ive had a positive experience evety time! I will recommend this location over and over!
I love the staff they are so kind. the building is so easy to get in an out of with plenty of space to walk about. its a wonderful storage comapny
Very friendly, helpful lady at the desk. Answered my questions, efficiently processed my rental. Mary is tops!
Mary is an exceptional host great customer service. Very personable .Clean and secure facility
Their rent continues to go up significantly
Super friendly and efficient service. The storage facility was pretty and well kept. Thanks for all your help!
Mary was great and very helpful getting my storage unit set up and answered all my questions.
Mary was so helpful, the facility is clean and I am very satisfied with the services provided. I definitely recommend storage at istorage in Aston.
Great customer service from Mary who made the rental process a breeze while still Providing all the information needed to owning a rental unit
Holly was excellent. Quick and easy and close to my home OK
Great storage facility... Great Prices... Fast, Easy and painless with Mary! Thank you Mary.
Much appreciated that Holly notified me that I had not properly locked my locker. Thanks Holly.
Holly is fantastic to work with and has been incredibly helpful during this process.
We rented a unit today and Brittini was very pleasant and helpful. She made it a breeze
Code does not work. Loaded up my trailer drove they and cant get in.
Marry was very professional and polite. She was very knowledgeable and was able to answer all of my questions. Very please with my experience here in Aston
Renting a storage unit was quick and easy. I would definately recommend this location to anyone.
Very kind and knowledgeable, about promotions and discounts that is available. Clean & efficient. And able to answer any question or problem that develop.
Tyrone and Joan are awesome. Very friendly and very helpful. Great facility!
Was recommended by a friend. Mary was very helpful. I appreciated the clean and easily accessible office.
Hi Mary,Thanks for your professional service and detailed help in providing a climate controlled storage unit.
Great service, clean place, best prices in town. What more is there to say?Darlene is fantastic.
What a great experience, so quick, yet thorough, thank you Mary, I will definitely recommend Aston istorage
What happen to Mary? We miss her, she was the best...Management should have kept her...its not the same
Im a first time storage unit renter. Mary made the process so smooth. Thank you so much!
Excellent pricing and customer service. Mary was extremely helpful. I would highly recommend.
If I need a storage locker again, I will definitely recommend Aston Istorage! Very helpful and friendly staff.
Beautiful setting, overall clean and tidy, quality staff and reasonable rates. Thank you Mary for your friendliness and help!
L am very satisfied with the service and hospitality especially mary was so helpful will definately keep renting!
I come & go as I please. Its quiet. Im in & out quickly.
Very helpful and a quick and easy checkout. Knew what she was talking about and very honest.
Hollie was Amazing ❤️Made the process very easy !!!Thank you so much
I worked with Mary, she was great..fast and friendly service.
Great rates and they provided me with a excellent customer service experience.
Close, Convenient, but the unit was not clean, and to see mice droppings....A Little Pricy for that!
Just got a unit today and mary was extremely helpful she did a great job
Property is well kept...service was professional
Been renting with istorage for awhile, always friendly and helpful...thank you Mary and Darleen
Mary and Darlene make it fun...and they are always friendly and helpful, thank you both for your kindness
Great place, friendly staff, I was never concerned or worried about my stuff.
Great job...helpful and took care of everything for a completely smooth stay. Thanks again!
Very efficient, professional and courteous staff. Best pricing and availability in the area. Many thanks.
Thank u for your Great customer service lovely personality and very good prices service by and from MARY!!!!
Mary was absolutely wonderful and very helpful great first experience 4 us. Thank you Mary
Mary was extremely helpful. Great access hours and very affordable.
Total reviews rating 4.6
199 Reviews for iStorage Self Storage 2023:
Review №1
2022-02-18Met Jo helping a friend move out. he was cleaning and made us feel welcome. My friend enjoyed her experience with the storage and I enjoyed the clean restroom and conversation with Jo. Good guy!
Review №2
2022-03-23Working with Joe is a 6 star experience! He rolled out the red carpet and made getting storage, feel like I just closed on my first home. The storage was clean, prices were fair and Joe is a true pro.
Review №3
2022-03-20This is the place to rent a storage unit. 5 stars!!!! Place is clean local and easy to get to right off I95 going South between PA and Wilmington DE. Jovarney Smith, the new on site manager, gives excellent (above and beyond ) friendly, clear customer service and made my visit fast, fun and efficient. Rent here!!
Review №4
2022-07-04It was easy to sign up over the phone and pay. We were given all the set up info needed to access our unit. And the manger,Joe, followed up with a call to welcome us to using iStorage.
Review №5
2022-02-18Went to Istorage today on market street to get some pricing on a storage unit. Jo answered all my questions and was a big help and very professional. I definitely recommend using them. We got our storage unit and will use them in the future if needed
Review №6
2022-04-16Great price. Nice and clean. Great customer service. Joe Smith at the Chichester location was great. You should have more employees like him.
Review №7
2022-06-29Great service! This is a very clean and friendly place to shop. I always enjoy coming here.
Review №8
2022-04-08Im very thankful for the assistance I received from Jo today. Jo was very understanding and helpful and made sure all of my needs were met.
Review №9
2022-06-11Jo was very helpful and very knowledgeable. The bathroom is clean and the office is welcoming. Thank you for you help.
Review №10
2022-06-10Jo was amazing, great help and very knowledgeable! Will most definitely use this company again!