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Phone: +1 610-776-1516
Site: http://jjtransportation.com/
Opening hours
  • Monday:Open 24 hours
  • Tuesday:Open 24 hours
  • Wednesday:Open 24 hours
  • Thursday:Open 24 hours
  • Friday:Open 24 hours
  • Saturday:Open 24 hours
  • Sunday:Open 24 hours
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Total reviews rating 3.7

94 Reviews for J & J Luxury Transportation 2023:

Review №1

2022-03-21

We used J & J for drop off and pick-up at Newark Airport. Everything was smooth and easy for us. Everyone we had contact with was professional and efficient. We needed use of a booster seat and they were happy to provide one. We had clear communication via text and phone with both drivers before hand.Jack and Nick were both excellent drivers and kind people. The SUVs and booster seats were clean and odorless. The only area we saw that was lacking is their on line reservations, I suggest calling instead.

Review №2

2021-10-30

We used J&J for our wedding on 9/25/21 and we have only good things to say. We had a party bus for the bride/groom and bridal party as well as a bus for guests from the hotels and to the after party. They did everything right, they were on time, the drivers were personable and professional, and the vehicles were clean. It was also very easy to setup the whole day, the staff who worked with me on our schedule were great and the communication was clear and timely. We would recommend J&J transportation to anyone for their wedding day.

Review №3

2021-10-28

If I could give this place 0 stars I would. Luxury? Ha, far from it. PLEASE PLEASE DO NOT BOOK THIS COMPANY for your transportation needs. They put a HUGE damper on my wedding day and I will have a lasting impression on the stress they caused me. No bride wants or deserves that on what should be one of the most happiest days of her life. They had the COMPLETE incorrect time of the town car that was supposed to pick my mother and I up at the hotel and take us to the venue. My bridal party, myself, soon to be hubby, and both of our immediate families were all supposed to leave at 1:45 pm to head to the venue to shoot our first look and take family pictures before our ceremony started at 4 pm. We did it this way so we could enjoy our cocktail hour with our guests. Everyone listed besides my mom and I were to head to the venue in the shuttle bus: We ordered a town car separately so my husband wouldn’t of course see me before our first look (also wanted to take nice pictures with the car as well). Shuttle bus came on time. That driver had called the Monday before to confirm all the details - wonderful. I asked if he knew any details about the separate town car reservation. He said that would be a separate driver and they would call a few days prior to confirm the details just like he did - WHICH NEVER HAPPENED. If that driver did, this mishap that the J & J Transportation scheduling office caused could have been avoided and corrected. On my wedding day, shuttle arrived on time at 1:45 but the town car was no where to be seen. Long story short, they had the incorrect pick up time for JUST the town car. How does that even happen?! I spoke to people in the office and stated they would both have the same pick up time on multiple different occasions. Soooo obviously someone doesn’t know how to do their job correctly and screwed that part up. When both my husband and I called continuously after our wedding we were told “oh we will look into it” and “well you know, we did send you a confirmation email the night before which states the pick up time” which was at 10:57 pm mind you ! The night before your wedding ?! Cool, yea I’m totally checking my emails at that time of night. If YOUR driver called me days ahead of time like the shuttle driver did, this could have been avoided. Very rude staff as well. I don’t remember one of the girl’s names but she had the worst customer service etiquette possible. Very snippy. AND she never passed my message along to the manager Sasha since when I called to follow up, Sasha said she never received the message that I left with the associate. Not sure who to believe. Anyway, sorry for the novel but I just really want to explain my situation to everyone so you know NOT TO USE THIS COMPANY!!! Please do yourself a favor to avoid any type of stress or hassle. We’ve been requesting a refund since we got married in May, since ya know…we NEVER RECEIVED the service since THEY screwed up and are trying to pin it on us. And we’ve heard back absolutely nothing. It’s terrible. SHAME ON YOU J &J! Disgusting.

Review №4

2021-07-18

From the start, we spoke to Lauren who was amazing. She was professional, informative, and friendly. When we shared our plans, she helped us figure out the best way to plan our weekend and to get the most out of our travels.When the day came, the car arrived on time and extremely clean. We had Eddie as a driver for a winery tour in the Poconos and he was phenomenal. He made sure to check in with safety protocols, asked about any belongings we may need, and made sure we were all comfortable in the car. Eddie provided insight while driving without being invasive or too involved. He helped us plan out the rest of our day and had a cheerful demeanor the entire time. We all felt safe and secure riding along with him.I would highly recommend this service, Lauren as the representative, and Eddie as a driver. Five stars.

Review №5

2022-06-01

Driver never spoke, no your role and shut your hole. +$20 tipDriver drove like he owned the road +$20 tipDriver didn’t wear a mask. +$20 tipGreat service!!!

Review №6

2021-08-03

We used J&J for our wedding guests to and from the hotel and venue and our driver was incredibly friendly and accommodating! Guests all raved how nice the shuttle was. Customer service is also amazing and easy to communicate with.

Review №7

2021-10-12

DO NOT USE THIS COMPANY. They will quote you one price have you lock in for that price and then at time of swiping your card try to get you on a whole different price. My original price was $689 we locked in via email for this price and as I went to pay they told me I have a new price and since we made it a bit closer of a trip I was thinking it would be cheaper. NO IT WAS NOT they tried to charge me close to $500 dollars more saying that the prices have changed and that there was nothing to do except pay the new price. I advised I have email confirmation on my original price and they would not accept it even though their employee was the one helping me get the rate that was originally agreed on. If you go to the better business bureau website you will see this place has a very bad rep and on has a D- rating do not believe these google reviews as I told the manager I would be making a review and they told me we have people to give better reviews when we see a bad one to up the stars on google!!!!

Review №8

2022-05-15

Great service and great prices for what you get. I highly recommend going there for any type of occasion. If you want to impress, do it

Review №9

2021-07-24

I would recommend this company to anyone looking for transportation services.The reservationists are all very knowledgeable and professional. I was stuck with providing transportation for my wedding and they helped me with everything including suggesting shuttle times for the busses. They personalized the whole experience around my needs. The vehicles are very clean and nice and the drivers are also very polite and professional.Thank you J&J for all that you do !!!

Review №10

2021-07-07

We used J&J for luxury car and party bus services for our wedding on 7/3/21. We had Michael Betancourt and Samuel Cippoloni for our drivers. They were both fantastic. Beyond early/on-time, pleasant, and kind. Michael drove me (the bride) to our venue. It was downpouring and Michael spoke simple but sweet, uplifting words to keep me calm. Samuel was our party bus driver. He was kind and filled with good vibes/energy. Both the car and bus were extremely clean. The bus sound system worked perfect and our cell phones easily connected to the Bluetooth to play music. J&J was professional and classy from the very first phone call. Highly recommend!