In-store shopping
Yes
Jacobs Music - Philadelphia in Philadelphia
Categories
Location on the map
Philadelphia, Philadelphia County, Pennsylvania, US
Service options
Accessibility
Wheelchair-accessible entrance
Yes
Offerings
Repair services
Yes
Service guarantee
Yes
Phone: +1 215-568-7800
Site: https://www.jacobsmusic.com/loca...
Site: https://www.jacobsmusic.com/loca...
Opening hours
- Monday:9:30AM–5:30PM
- Tuesday:9:30AM–5:30PM
- Wednesday:9:30AM–5:30PM
- Thursday:9:30AM–5:30PM
- Friday:9:30AM–5:30PM
- Saturday:9:30AM–5:30PM
- Sunday:Closed
Jacobs Music - Philadelphia in other cities:
Comments (106)
Andrew from Jacobs has been caring for my piano for many years now. I am 100% happy with his work. He gets A+ for courtesy, communication, promptness, quality of work.and anything I may have forgotten to mention. I look forward to having him in my home many more times to tune my piano.
Our piano tuner John is excellent! He has been visiting our home for over 15 years. Our piano is in great shape and we plan to continue our tuning service with John every six months. We have even recommended John to our friends! Thanks for the great work.
Andy is wonderful! He is always on time and accommodating with my hectic schedule. He is very knowledgeable and always has great suggestions to my various questions. He has been tuning my parents pianos for over 10 years and now he helps with my piano as well. Highly recommended!
Andy Sullivan has been my service representative for my Yamaha M500 acoustic piano for close to 15 years now. He has always been approachable and pleasant. We talk music every time he comes. Today he fixed a problem that had been bothering me for a long time. It seems my piano seemed to play too bright and it was difficult to play much softer. Andy applied some liquid to the keys and it softened the sound enough to take the harshness away. Andy does his job well and I have always been satisfied with the work he has done.
I can always rely on great piano tuning services from Jacobs Music. They arrive when they say they will. The technician is friendly and pleasant, and is able to answer any questions I may have. Thank you for taking such good care of my piano.
Sean S. has been doing a great job tuning our piano for the past year.Very professional, very reliable, and very prompt.I sincerely appreciate the reminder phone call prior to coming out to our home, and the great customer service.Highly recommend Sean and his quality piano tuning service.
Great piano tuning service, have been using them over 10 years. Same representative comes out twice a year and is courteous and able to answer questions or fix issues. Their 2 or 4 tunings per year packages are convenient. We have never missed a tuning because we forgot! We do it twice, once in fall and then spring. Has worked well for us. Price is also comparable. Reliable, efficient and convenient - Cant go wrong with that.
Jacobs Music professional piano tuner, Bob Haymes has been tuning our piano for almost 15 years. He has maintained the tuning and sound quality of our piano to the highest standards. Bob is always prompt and professional and very personable. Our daughter is an aspiring singer/ songwriter and depends on the piano for acoustic recordings in her songwriting. We have always been very pleased with the tuning of our piano and highly recommend Bob Haymes for his expertise and service.
The gentleman who tunes our piano, John, is always punctual and personable. He does his job in a timely fashion and sends alerts as our appointment approaches. We can’t recommend Jacob’s piano tuning service enough!
Jacobs Music provides consistently excellent piano services. Jack Haymes is our tuner, he is very respectful in our home, punctual, as well as highly informative about the protection of our piano + tuning etc. The tuning is always perfect and lasts and for someone like me who can’t help but tell notice when it’s off, I’m grateful that they do a good job.
Mike Quaile is the best piano tuner and repair person I’ve ever encountered in 40+ years. He is incredibly gifted, professional and personable. His dedication and suggestions have kept our piano in excellent condition for many years. Mike is simply the best!
John has been tuning our piano for the last 3 years. He is punctual and polite and does a great job. He is always happy to share his knowledge.The piano always sounds much better once hes done.
Sam has been coming to tune our piano for several years. He is always on time and courteous. We’ve never had any miscommunication especially when schedules needs to be changed. And I can always trust him to make sure our piano is properly tuned after.
The tuner who comes, Andy Sullivan, is excellent and has been able to address some voicing issues that others could not. Otherwise, Jacobs is like so many companies now, figures, sales, sales strategies, surveys, above all. I did not enjoy that aspect of this company.when I bought the piano, and still dont like it, feeling more bureaucratic than genuinely interested in the piano, the music, the people and the artistry, letting Andy do what he does best rather than having him also attend to office needs and pressures when he comes. The balance is off, just like it is elsewhere when business/office needs and profit dominate.
We have used Jacobs Music for fifteen years to tune our Yamaha Grand Piano. We have been privileged enough to have the same piano tuner, Andy Sullivan, for this entire time. Andy is kind and courteous and always leaves our piano better than he found her. Highly recommend Jacobs Music.
Contrary to the other reviews, I have to speak up and share my own much more positive experience. The Jacobs sales staff (Valeria Vogt! you are amazing!) was sensational. She was professional, helpful, and patient. Yes the pianos are expensive - hello! this is a Steinway store. Ive had experience with their technicians and they, too, are very courteous and professional, obviously highly-skilled. As far as the floor Steinways being somehow less than what other reviewers were expecting, people should realize that Steinway ships their pianos to a high standard of finish, with the expectation that final adjustments will be made specific to the customers preferences and needs once a piano is chosen. These are hand-built instruments that take over a year to finish, and are tailored to your specific requirements. Yes each has its own personality, and that personality can be tailored once a piano is selected. I have a Steinway model B so I can speak on some authority the degree to which each piano is personalized to the purchasers needs - and no I didnt buy my semi-concert grand at Jacobs - but I definitely would in the future. You wont get better support.
We bought our Boston upright piano almost 20 years ago from Jacobs Music. We have been very happy with the service from Jacobs Music including our biyearly piano tuning by John Clionsky. John comes to our home every six months and keeps our piano in beautiful playing condition. John is always on time, respectful, and highly skilled in his workmanship. I always feel comfortable with John in our home. I would highly recommend Jacobs Music for your piano investment. I would also highly recommend John Clionsky, our piano technician, to keep your piano sounding great.Thank You,Linda Balgowan
I have arranged piano tunings for my Steinway M through Jacobs for the past 5 years. The tuner, John Clionsky, has taken great care of my piano. The scheduling service via the store has also been excellent.
John is the best. He always confirms appointments and arrives on time. He is diligent in tuning the piano and always listens to any concerns I have. He takes the time to explain any issues he finds and makes sure I understand. I would highly recommend him.
For a number of years Bob Haymes has serviced my Steinway Model B grand piano which I have tuned twice a year. Bob is extremely personable and weve enjoyed having numerous conversations about music and other topics over the years. He always does a wonderful job with the tuning. I am so grateful for Bobs professionalism, reliability, and warmhearted, pleasant manner and look forward to many more years of excellent service!Karen WightLawrenceville, NJ
My wife bought me a Boston upright from Jacobs about 6 years ago and I absolutely love it. I have it tuned every 6 months, usually by Adam. The visits are always timely and every consideration is made to ensure that the piano is playing at its finest. I highly recommend these guys for purchases and maintenance!
John Clionsky has been my tuner for quite some time. I always ask for him because he is professional, personable, knowledgable, passionate about what he does, patient with questions, and a wonderful human being.If I had a company to run, I would want to hire 25 like John. He is a credit to Jacobs Music.He is never in a hurry, takes time to discuss things and makes you feel very comfortable and trusting of his skills.If I could, I would give John, 100 stars, instead of the usual great five stars. You are lucky to have him in your company.
Jacobs Music has been working with the Allentown Symphony Orchestra for many years, supplying us with top quality grand pianos for use by our world renowned guest artists in both orchestral and chamber performances. They are professional and often go above and beyond what is required. We look forward to working with them for many years to come!
Jan goes above and beyond expectations when she tunes our piano. She asks questions to discover whether there are any issues in addition to tuning the piano. She has corrected a variety of buzzing, rattling and squeaking noises that annoy and distract our pianist. If my son is available, she queries him to identify the specific problem. She listens to his input respectfully. If necessary, she asks him to demonstrate the problem. After implementing a solution, she will have him play to insure the issue is resolved. At times, it has taken a few iterations to solve the problem but being the professional she is, Jan is committed to find a reasonable solution.
Jacobs Music supplied us with an outstanding piano for our recent concert, and their customer service was outstanding! Everything was in place just when it needed to be, and they were so easy to work with. I would highly recommend Jacobs Music for any piano rental needs!
Jacob’s Music and Andy Sullivan has kept my 25 year old piano in good condition. I am definitely pleased with the service and TLC Mr. Sullivan offers my instrument. I definitely recommend!
Jacobs Music has always been the place for us. I’ve grown up playing the piano and my family utilized its services and I’ve continued that tradition. We always get top notch service for our piano thanks to Adam. As we are about to begin to shop for another piano we know Jacobs will be the place for us.
Bob Haymes has tuned our Steinway grand piano twice yearly for more than 10 years. His attention to detail and expertise in tuning Steinways is exceptional. We have every confidence in him and are delighted with his service and hope to continue well into the future!
The Jacobs Music store at Chestnut street has a beautiful showroom with an impressive selection of grand pianos ( no one minds if you try to play). The sales staff are helpful, friendly and do not pressure into buying. I was lucky to have received assistance with my purchase from Andy Kahn, an accomplished musician, artist in residence who is also a sales associate at Jacobs Music. Andy has guided me with depth-of-knowledge and helped to find the best piano for my son. We felt welcome in this store and we do stop by sometimes to say hi. They have wonderful concerts and music lessons as well.Maria Lerner, Philadelphia
Andy Sullivan is an extremely professional and personable piano tuner. He has always tuned our piano, done an outstanding job, and makes scheduling new tune ups and contracts extremely easy.
John has been tuning our two pianos for about the last 9 years, and has always done a great job. While our pianos stay in tune pretty well, its always a joy to play them right after John has tuned them.
Jacobs Music does a fine job in helping my students find pianos and in helping me keep my pianos in good condition. Piano technician Bob Haymes is conscientious, courteous, and does an excellent job tuning my pianos and tending to their care.
Mr Haynes, from Jacobs Music, has been tuning our piano for 10+ years. He is always - I emphasize always - punctual, neat, cheerful and professional. He follows up when he needs to return to replace a part that needed to be ordered.
Andy is always a pleasure to deal with. His service is exemplary. Thats why hes been tuning our piano for so many years! I trust him to do what is needed to keep our familys piano in top shape. Thanks, Andy!
Andy Sullivan has cared for my Steinway upright since I purchased it 12 years ago. I rest assured that Andys consummate treatment is protecting this precious instrument in a way that Steinway would expect. Andys professional approach and friendly demeanor will always be welcome in my home.
Bob Haymes was excellent and explained very clearly the challenges of keeping my piano in tune, and the steps he took to voice the piano. This was excellent service and worthy of my fine Steinway.
John C. has been tuning our piano for years. He is excellent! And, he is an extremely nice person. I trust John and Jacobs Music.
Bob has been a really great help for us over many years! Our piano is really well-maintained and we have enjoyed the professionalism and personal touch! Thank you!
We worked with Valerie Vogt to select and purchase our first ever piano. She was very knowledgable, very helpful, very patient, and very respectful. Definitely check out Jacobs if youre looking for an exciting purchase and investment!
Andy started tuning our piano recently. He made good recommendations to make our very out of tune piano sound beautiful. Definitely recommend his services
The music staff has confidence in the work that A. Sullivan does when tuning our pianos. I especially appreciate the communication about his appointment times and arrival updates.
Adam was very professional, punctual and courteous. Definitely kept us informed of arrival times do we knew how to best schedule our day. Piano sounds beautiful! Thank you!
Andy, was clear and followed up on what time for arrival. Explained what he would do and what he found. Shared when the next time for piano tuning would be. I booked the next appropriate and convenient time for me. The experience was easy, 5 stars!
Jacobs Music located at 1718 Chestnut St in Philadelphia has been my go to store for my entire forty-four year career as a pianist and classical piano instructor. Valerie Vogt, VP of Steinway and Sons Sales, has guided my students and myself in making life long lasting purchases making music a very important part of our lives. I would not recommend any other company when it comes to purchasing a wonderful piano.Barbara Kornbluh, Pittsgrove, NJ
I dont know what kind of person you should be to be welcomed in there. When I came in (12:30 AM) all the stuff was eating. I asked for the permission to take a look around, and pretty awkward pause was signing me that time isnt appropriate. After that the salesman started asking me what kind of piano I want to buy - grand, old, new ..I dont know yet, just let me figure it out! Let me be alone for awhile without answering for the prime question: HOW MUCH MONEY I WANT TO SPEND IN JACOBS MUSIC.I feel like people just pushed me away.
Its always a pleasure having Bob H.from Jacob’s Music tune our piano. He always arrives within the time frame promised. Bob is good about explaining the dos and don’ts of piano care.
I have been using Jacobs music for over ten years. They are skilled, reliable.and very professional. My piano is in perfect condition.
Bob is fantastic. He is thorough and explains well why and what he is doing. He treats our piano like a little baby with tender care and it always sounds beautiful after he’s done.
John is always prompt and courteous. We tune 3 to 4 times a year and have specific requests for tuning the lower octaves. Always done as we like it.
From the purchasing experience to ongoing tuning, Jacobs Music provides customer friendly and technically outstanding services. The tuning by Mike Q. Is the best I’ve experienced.
As we, Dolce Suono Ensemble, wrap up our 2018-2019 season of chamber music concerts, we want to thank our season partner Jacobs Music for providing us with superb pianos and excellent service. Our appreciation to Terry Sikora, Director of Concert and Artist Services, for her expertise and attention to detail. Looking forward to our partnership next season!Mimi Stillman, flutistFounding Artistic DirectorRonni L. Gordon, PhDChair, Board of DirectorsDolce Suono Ensemble
Andy Sullivan does a remarkable job keeping my treasured piano in excellent condition. I couldnt be more pleased with his service and his professional manner.
Jacobs Music is the perfect venue for concerts. The fabulous pianos, the varied and exciting programs--and the general transcendent atmosphere always thrills us.Andy Kahn is the BEST!Marjorie, James, and Sydney DelBello
I am extremely satisfied with the service/tuning I have received on my piano. I would definitely recommend them.
We produce orchestra concerts and rent all of our pianos from Jacobs Music. They provide prompt service, top notch tuning, and high quality pianos.
Wonderful experience as always. Jan was prompt, friendly and very flexible. She did a great job with the tuning and clean-up. It was a pleasure working with her. Would highly recommend.
Jack Haymes works magic on my 23 Steinway B. Responsive, prompt, great tunings & service, Jacks indispensable to me and for a reasonable price. Highly recommended!
I was in the area, went inside, and was ignored by their people. They were snobbish and terse. I am so glad I bought my present piano elsewhere. At least I know where NOT to go when it is time for something better.
Exceptional buying experience, great inventory. Service and tuning after the sale is also excellent. This is the place you want to use if you are serious about buying and maintaining a quality instrument.
EXTEMELY RUDE AND UNHELPFUL!!! They demand you fill out a sheet of your personal info if youre just looking at the pianos. They get all uppity if you touch the pianos and when I was asking questions I was getting either one word answers or sarcasm. These guys sucks. GO TO TAYLORS MUSIC IN WEST CHESTER. Taylors was friendly, helpful and informative. Jacobs was rude, nosy, and not helpful.
Sam tuned our piano, as he has done in prior years. He is highly professional, competent, courteous and helpful.
NOT A NICE PIANO STORE.For some reasons even the Steinways sounded off. The salesman are very uptight as if pianos arent meant to be touched . The day I visited the store the sales -people did not seem to well knowledgeable. much better piano stores in philadelphia
Jacobs Music is wonderful to work with. Thank you to Terri and the entire team for helping to ensure we had a successful music fundraiser!
Jan is reliable and punctual when it comes to tuning our piano. It always sounds fantastic after she is through with it.
Andy Sullivan from Jacobs Music, has been tuning our piano for many years He is prompt, courteous and highly professional.
I highly recommend Jacob’s for piano tuning. They’re very professional and always leave my piano sounding great.
This is clearly the place if youre looking to get a real piano. Steinways and Yamahas are displayed nicely and the sales people are very helpful, friendly and experienced.
Professional piano technician, friendly and efficient! Recommended her already to friends who have a piano.
John is a great professional: reliable, friendly and always on time. He is great at communicating too.
The staff was very rude and condescending. You literally have to beg him to get any useful information from him and he might answer your questions in a way as if you were stupid. I guess they only care about big sales but not so much about individual customers.
Now I understand the other 1 star reviews. They have a text a question on their website. Instead of texting, a salesperson called me ON A SUNDAY! Their store isnt even open! Misleading and aggressive.
Bob Haymes is one of the most professional people I have ever dealt with. He is a pleasure to deal with.
Wonderful products great service! Donna Wensell is an amazing piano tech!
Showed up promptly within the appointment window. Communicated well beforehand. Professional and friendly, and did an excellent job
They were on time, professional and friendly. Always leaves my piano in great tune!!
Bob Haymes is skilled, professional and courteous. He explains what needs to be done and does it well.
Jan McCloud is a true professional and I always am thrilled with her work.
Jan does a great job both tuning the piano and dealing with our chaotic house.
Always, I really mean ALWAYS, extremely satisfied with Bob and the service he has provided this many years.
Its a pleasure dealing with Andrew Sullivan and Jacobs music for my piano these many years.
John is wonderful — friendly, fast, knows our instrument!
Their work and knowledge is of the highest quality. - Alice, Orchestra 2001
Jan is always pleasant and punctual. It’s lovely to work with her!
Bought a keyboard: knowledgeable sales staff, great selection, good price -- terrific experience.
Always friendly, on time, incredibly Professional Service. They are the reference standard for all others.
Thanks for taking the time to work on the ringing sound of that overtone on middle C that has been driving me crazy. I appreciated your taking the time.
Perfect service and great recommendation for piano teacher!
Excellent selection and helpful staff. Learned about some new products that were pretty amazing.
Great store, staff and selection. Very professional and helpful. Wouldn’t go anywhere else.
Too many phone calls. Too pushy. They say everything they dont sell is trash. I am done.
Excellent service. Adam is a true professional!
The staff were unfriendly and treated me as if I did not know / care about what I was looking at.
Always on time and professional, courteous service!
Great recital room and a great selection
Prompt, professional high quality service
Excellent
Total reviews rating 4.7
106 Reviews for Jacobs Music - Philadelphia 2023:
Review №1
2021-08-30Its been a life long dream of mine to own a Steinway D and thanks to Valerie Vogt and her group at Jacobs Music that has become a reality.The staff is very knowledgeable and spares no effort to assist and give the prospective buyer the time and space needed to make an educated and careful choice.The quality and pricing simply cant be surpassed. Before visiting Jacobs I researched at least 5 piano dealers and by far Jacobs Music surpassed both of these.I cant stop raving about the quality, power, and tone of my purchased 2004 D model.
Review №2
2021-07-01So thrilled with my tuning! After initially hiring a bad tuner who did an incomplete job and charged a crazy price- I called Jacobs Music and was blown away at the service, kindness, professionalism, and fair prices. They restored my piano, and my hope in good tuners in 2021. Thank you!!
Review №3
2019-05-21Outstanding piano technician Andy Sullivan has been tuning and servicing my Steinway B for years. He does excellent work in a most professional manner. He is a very reliable, communicates well, finishes work in an appropriate amount of time and is overall a very nice guy as well. About a year ago I had him do a complete regulation and voicing and the piano never sounded so good. It also always sounds better after he tunes it anyway, which is no surprise. Very highly recommended.On a related subject, if you are interested purchasing in a good piano, I highly recommend the Jacobs Brothers store on Chestnut St. in Philadelphia. They have an incredible selection (the best!) of new and used acoustic and digital pianos and the sales staff are extremely knowledgeable and patient.
Review №4
2019-08-14John from Jacobs Music has been tuning my Steinway for over 10 years. He does excellent work, is polite, and respectful. Even my dogs enjoy having him here! Appointments are easy to schedule and always timely. I’m grateful to have found such a reputable company and also John to care for my very special piano.
Review №5
2019-08-17John has been tuning my piano for several years. He is always prompt and has very pleasant demeanor. I am always happy with the tuning.I like Jacob Music’s advance email reminders and the tuner’s text messaging to confirm the appointment. I also like making 6-month appointments on the day of my tuning so I dont have to think about it!I have recommended Jacobs My sic (and John) to friends.
Review №6
2019-06-05I had a piano tuner come to the house. He called ahead and kept me posted as to when he would arrive. He was professional, friendly to my dogs which put them at ease and did an excellent job. He tuned my grand piano by ear which is awesome and becoming increasingly rare in this day and age. Fee was reasonable as well. I will definitely use Jacobs Music again and will ask for Robert.
Review №7
2019-06-02Jacobs Music has provided us service for tuning our piano since Fall 2012. I have it tuned 3-4 times a year and have been extremely pleased with the master tuner, Andy Sullivan. Andy has done wonderful work and we have also had him do cleaning and other, more in-depth, work on the piano to keep it in prime playing condition. (We have a Boston 5 baby grand purchased in June 2012 from Jacobs.)
Review №8
2019-08-23John of Jacobs Music has been tuning our pianos for about the last 5 years. He used to tune our old one , and did and excellent job, but we upgraded from upright to small “baby” grand. He continues to tune this piano and we would not have it any other way. He shows up on time, every time, and is thorough when he is here. Of course it also helps that he is friendly and low key. Our piano always sounds better after he has finished his work. Before departing , John provides helpful hints on keeping the piano in tune. I hope he tunes our piano for many more years.
Review №9
2019-07-08Bob at Jacobs music has been tuning my piano for years now. He is a lovely man and has such an ear that he tunes my piano beautifully. Over the years he has taught me how to maintain my piano so that it plays to the best it can especially focusing on how temperature and humidity can affect the piano. We have been fully satisfied with the service.
Review №10
2019-05-29I would highly recommend John Clionsky as a piano tuner. He has been tuning our piano for a number of years and is competent and courteous. John is also very punctual and keeps to the scheduled times for tunings. He does a great job and we are very happy with the service!