Delivery
Yes
Ken Pollock Ford in Berwick
Categories
Location on the map
Berwick, Columbia County, Pennsylvania, US
Service options
In-store shopping
Yes
Accessibility
Wheelchair-accessible entrance
Yes
Offerings
Oil change
Yes
Repair services
Yes
Payments
Cheques
Yes
Debit cards
Yes
Phone: +1 570-752-2797
Site: http://www.kenpollockford.com/
Site: http://www.kenpollockford.com/
Opening hours
- Monday:9AM–7PM
- Tuesday:9AM–7PM
- Wednesday:9AM–7PM
- Thursday:9AM–7PM
- Friday:9AM–6AM
- Saturday:9AM–4PM
- Sunday:Closed
Comments (137)
I purchased a beautiful 2015 f350 from Ken Pollock Ford. It was a quick and easy buying experience. But the vehicle would not be ready until the next day so they delivered it to my home 2 hours away with no problem at all thats what I call customer service. I would take the 2 hour ride and buy there again.Thanks Chrissy, Drew and Murad.
I was looking for the perfect car that seemed impossible to find, and when I finally found it at Ken Pollock, I was lucky enough to have found the perfect dealer, too! While I only interacted with a handful of their staff from my first test drive to finally purchasing the car and driving off the lot, every single person was warm, welcoming, and beyond helpful.The dealership really went above and beyond to make sure that everything worked out, and I cant recommend them enough to anyone looking for a car (near or far)!
Jesse from the sales department was knowledgeable, helpful and it was a great pleasure to work with him. No pressure and great prices and wonderful staff. Highly recommended.
If you want the vehicle you contact, call, stop and see, test drive, and arrange for a time same day to come back with your family to be sold behind your back WITHOUT ever being told, then this is a place for you. Mr. Mike Mavik was great until it came time to actually keep a cash customer in the loop. Then, took the cheap way out and decided to forget all about us and sell the car to a random walk in. While its understood that this is a business, tread CAREFULLY if or when you do deal with them. Sales men making sleazy moves and theres a great competitor about 10 mi down the road in bloomsburg!
This is our second purchase from Ken Pollock Ford. Each time we were treat very well by everyone we dealt with! Bob has sold us both of our vehicles and is informative and very helpful. We have referred 2 other buyers to the dealership and Bob. When the time comes again to make a purchase we will be going back. Thanks guys!
This dealership was the best car buying experience I have ever had, took Our trade at great value, and got a nice larger SUV. Best customer care and Jesse Wade was excellent
I have read the great reviews from the sales side, I would like to add as a first time service customer what a seamless experience I had. I ve had an ongoing issue with my vehicle which left multiple mechanics scratching their heads. I made my appointment online, dropped the vehicle conveniently after hours, received a very friendly call the next day informing me the vehicle was fixed. I was able to come in the day after to pick it up, in & out no delays. I am not anticipating a near future issue, but when it occurs, I will be back!
I absolutely never in my life been to a dealership like this before. I could not imagine a better experience buying a vehicle. I did not know this level of car buying experience even possible. I highly recommend this dealership to purchase a vehicle from.
I can not say enough good things about my experience with Ken Pollack Ford. My salesman was Drew and I felt he went above and beyond any other vehicle salesperson I have dealt with since my car buying days began in 1973. I had been looking for a mid-size pick up truck for at least 5 months. I started out looking at late model used, hoping for low mileage and part of the original warranty still left. With the mfg incentives that are out now on new pick up trucks, a new truck was not out of the question though. Long story short, I picked up my new truck yesterday from Ken Pollack Ford! Every one I met there was very cordial. And I have to mention, there were no games played and no high pressure tactics. Had one dealership tell me in the morning a particular vehicle I was interested in was still on the lot and available. I drove an hour to get there and it wasnt there! So I guess the hope was to get me in the door and sell me on something else. I highly recommend Ken Pollack Ford and be sure to ask for Drew in sales!
Dealt with Andrew. Was interested in a 2013 Ford F150 single cab long bed pickup. He was pleasant to deal with and very knowledgeable about cars as we talked in depth about engines of this vehicle and my trade and past pickups that I had. The dealership was fair with the trade-in value and the deal was fast and painless.
I am glad I read the reviews of the other here, otherwise I would have missed out on a great opportunity. I saw the vehicle through the cars.com website and contacted the dealer. They were responsive, professional and not pushy at all. When I arrived after driving 2.5 hours since I live in neighboring NYS, they were friendly and courteous. Bob, who was my salesmen was excellent, his 30 years of experience is apparent. They gave me a great deal on my trade in and the car was exactly what I wanted when I test drove it. I highly recommend.
Buying a vehicle is frustrating and difficult in its self. Worrying about quality, payments, etc. Not when it comes to the Ken Pollock team. My wife is not easily impressed. This experience surpassed any experience she had. When you shop Ken Pollock, the red carpet is rolled out for you. The staff is completely the most professional , helpful team going. Where were you all our life? Christine, Jeff,Murad from sales were amazingly accommodating,fast and kept me up to date. John in parts spent an immense amount of time with me, finding me the best options Mike in detail was super. And the all around treatment from the sales manager beating interest rates even from my credit union. Not familiar with the team I sought help from the service team at Volvo as well. Angelo, Drew and Brian put my mind at ease. Tony in parts assisting me reinforcing everything Ford was helping me with. Mike, Fred, Joe and John answering all her mechanical questions. I found a family we can trust with our life. A family that truly wants us to he happy with our decision and looks out for our best interest. A family where I am not just a number and has our safety and best interest at heart. A family who reinforces trust, dedication and commitment in finding us our perfect vehicle. We were truly blessed with all these great people. The support is overwhelming. Christine Murad and Jeff if it wasnt for you, she would never of found her dream vehicle. I can thank you a thousand times and it will never be enough. Amazement is an understatement from all these professionals. She never gets excited over anything. Well she couldnt sleep. She would have been happy with a basic Ford Edge, you made it possible for her to have the top of the line with all the bells and whistles. I never seen her so excited in the 27 years we have been together . To find one rare gem in a lifetime is an amazing experience, but to find a group is beyond any words or experiences . Thank you over and over
Great Service Department!! Went to 5 other local Ford dealers for service and this is the only one I will use now. Had bad or mediocre experiences at the other dealers trying to get my truck serviced under warranty. Ken Pollock Ford was a much different experience and Danny was a straight and honest Service Manager. The other NEPA dealers were more interested in collecting the $100 deductible and telling me there wasnt an issue when obviously there was (3.5 Ecoboost Cam chain and Phasers) which Ken Pollock Ford identified and corrected.
One of the best dealerships I’ve ever dealt with in my 68 years on the planet. They made my purchasing experience simple and hassle free. Sales associate Drew Bodnar handled all the details and before I knew it I was out the door with my new Mustang. Bravo, Ken Pollock Ford !
The customer service provided by Drew Bodner and Murad Elbattah was truly outstanding! I would highly recommend Ken Pollock Ford if you are thinking of buying or leasing a new or used vehicle. I had dealt with Ken Pollock Ford for my previous car, and the customer service was the main reason I returned to them for my new car! Thanks very much for your excellent five star service! I love my Ford Explorer!
I never look forward to buying a new car but this time was way different with Ken Pollock. They had the exact King Ranch truck I was looking for, I emailed Chrissy on Tuesday morning and by that night I was in the dealership signing the paper work. Thanks to Chrissy, Bob and Bill for putting together a great deal. Special thanks to Bob for staying late to deliver the truck and never feeling like we were rushed even though it was after closing time when we were done signing.
Loving my new Black Label Lincoln Continential! Nice and friendly sales staff.
This dealership is nothing short of fantastic. Between the phone calls and the emails, nobody made us feel like we were too inquisitive. The whole staff was very friendly, helpful, and understanding. I can not say enough good things about them, they truly are one of the best dealerships around. Thank you, Ken Pollock, I LOVE my new car!!
Went for alignment in my car come to find out I need a new tie rod and tires which is fine,but I would have liked to be informed beforehand so that way I could get that stuff done then pay, but no they made me pay for the alignment that still drove the same way after I got it and now I have to pay for another alignment since they couldnt ask me should they wait to put alignment on and the lady in service was just rude when I asked nicely why didnt they ask me knowing I needed so that stuff done before the alignment. Never going there again if thats the way they treat there customers just awful place
This is the dealership to buy your next car or truck. The best car buying experience I have ever had. I flew in from Michigan and they picked me up from the airport and drove me to the dealership. Everybody was friendly and the transaction was seamless. My salesman Zach was very professional and made sure I was comfortable. Finance department was very informative and very professional as well. I would recommend purchasing a vehicle from them without hesitation. They will treat you like you are the only customer in the world.
Had a really good experience buying a used car at this dealership. I drove up from New York and was really glad that everything I discussed ahead of time over the phone was accurate. There were no surprises - the car was in a great condition and the price was exactly what I was quoted. Drew who was helping me was very friendly and helpful and gave some great restaurant recommendations in the area:) I have had experiences in the past with slippery car dealerships that just wasted my time and their own time and it was refreshing to deal with this trustworthy place. I cant say enough positive things about my experience with Ken Pollock Ford Lincoln.
Logan was very helpful. We went just to see what they had in stock and test drove the (used) 2018 Ford Edge Titanium. It was a great vehicle! The dealership was helpful in providing payment terms and monthly payments. We didnt end up buying that day as we are still shopping. But I will definitely consider buying from Ken Pollock Ford based on our first experience with them.
Went to this location to view and test drive a used SUV. Salesperson was kind and not a hard seller. Pulled up a CarMax report, gave us all the info we needed. Would definitely recommend.
Best dealership and service by far. Called to get a state inspection and they got me in the same day. Id give 6 stars if I could.
Travelling from Nova Scotia to Florida towing a 38 foot fifth wheel January 2020. Had a problem with brakes and did not know if it was the fifth wheel or the truck. Took it to Ken Pollock Ford and they were amazing. Everyone from the receptionist to the service manager to the mechanics were great people and very knowledgeable. Turned out it was not the truck that had the problem but they did find one ground wire that they fixed so that it didnt cause any problems in the future. If you are ever in this area and need work done.....dont hesitate to go see them.
Routine service after cross country trip,easy to schedule,easy pick up and very reasonable.Just leased a 2020 Nautilus,Bob Thennes made it very easy.New problem with windshield washer taken care of easily
My leasing experience at Ken Pollock was quick and easy. I walked in knowing what I wanted and drove off the lot in my new vehicle the same evening. This was my first time leasing and Drew made sure I understood the best mileage level for my needs. The financing department got me the price I wanted and the maintenance package I needed.
After having not purchased a new car for 15 years. I decided that I needed a smaller vehicle (I drove a diesel Excursion). We looked for several weeks close to us. To no avail (no one was willing to work with us). After looking for the first time on car gurus we found Ken Pollock. Let me tell you we were not disappointed at all. No only did they work with us, they are willing to drive an hour and a half to pick up my new car and drop off the loaner. We dealt with Jesse (salesmen) and Murad was the manager we completed the deal with. Very friendly!!
As a young college student my budget was fairly small and I was really worried about driving around my old junker but Jesse saved my life when I contacted this dealership. He went out of his way to help find something in my budget that was still in great condition and met all of the requirements I had for my next car. All of the other staff was also very helpful and attentive when we came in and so friendly! I smile every time I get in my car thanks to these guys! If your looking for great staff and great prices, go to here!
I have never had such an amazing experience buying a car , I wrecked mine hit a deer and they made the buying experience awesome ! I didn’t have to do anything !!! But sign papers , amazing people , amazing service , bob and bill were awesome to work with !!!! I love my car ! Was amazing easy great experience ! They gained a forever customer !!!!! Highly recommend !!!
We picked up our new 2020 Explorer today and The whole experience was delightful! From the time I called in and started working with Chrissy to coordinate a test drive to working with Zach, Murad and the whole team! They are so accommodating and helpful! Thank you to everyone.
We purchased 2017 Ford Taurus from here at the end of July 2019. It was far below KBB and CarFax prices - so the pricing was terrific. We took the entire day to look at cars, test-driving at least half a dozen.The salesman was very patient and helpful. The transaction and paperwork process was simple and efficient. I would absolutely recommend this dealership to anyone! It was an excellent buying experience!
Pleasant, friendly staff and salesmen at Ken Pollock! Willing to work with you and work out financials with me to where I wanted my payments to be. I even got the Titanium Edge for a super deal.The only issue I had was their “detail shop” did not do a great job at all with getting my new car ready and cleaned properly. They forgot to remove the white plastic from the chrome on passenger door and they never even washed the roof so the vista roof was a mess, Armorall overspray from tires onto hood, etc . Bob Thennes, my salesman, stood by customer satisfaction as first priority and will get a full detail done for me and will provide me w transportation when they clean car properly. Hoping they will discuss further w the detail shop to avoid this again.
I have bought 4 cars from Ken Pollock Ford. And I recommend this place to everyone. 2 cars were for me and 2 for my son. My second car purchase was pretty sweet. Went to test drive a car but just couldn’t match numbers, so a couple wks went by and salesman Luke reached out and said we have One that might work. I was pretty impressed that Murad and Luke were searching for a car for me. And they remembered numbers were important so that impressed me. They also worked w me and my husband on signing times because of work schedule. They are full of smiles as soon as you walk in the door. It just isn’t all about $$$$ Ken Pollock does help out our little community and for that is why I recommend this place to anyone. Thank you to Murad, Luke and the rest of the staff .
Our experience at Ken Pollock Ford was absolutely phenomenal. From our first contact with them, Christine was so willing to help and answered our questions extremely quickly. She sent us every single piece of information we needed to know, and had us essentially sold on the car (and the dealership) before we got there.Then. We arrived yesterday and quickly realized it was only getting better. Zach, our car salesman, knocked it out of the ball park. He explained everything in detail and allowed us to ask a litany of questions. He was easily the best sales associate we’ve ever worked with. Even the man processesing our paperwork, Mark, was effective and effienct to the highest degree. The car we bought is perfect for us, and we could not recommend Ken Pollock Ford more.
We saw a vehicle online that I was very interested in and went to check it out. Another couple was test driving it when we got there. We were told they werent interested and took it for a test drive. The sunroof was sticking and we were told it could be fixed if we purchased the vehicle. We sat down to start doing paperwork and it seemed like they were taking forever. The salesman disappeared for a while and came back and said the other couple changed their mind and wanted the car we were filling out paperwork for. They also started saying how my car for trade-in was only good for scrap and they wouldnt have fixed the sunroof and just tacked it on to the price of the car. We left. It was an awful experience, a huge waste of time, and I would never go back or recommend this place to anyone else. This is the worst business practice Ive ever come across at a dealership.
Absolutely fantastic customer service. I was able to drive my new vehicle home the same day I came in to test-drive it! Everyone at Ken Pollock takes the time to get to know what youre looking for, and work with you to stay within your budget.
What an excellent truck buying experience!Bob Thennes and Mark Vilushis dealt with me on the purchase of 2019 Ford Transit 250 today! That being said, this was all done from pictures that I saw of this van on Ken Pollocks website. They answered all my calls and returned calls due to me being 2 1/2 hours away from their location. I sent via email, pictures, VIN # of my trade in. I basically did this whole deal while having coffee sitting in my recliner on a Saturday morning. These two gentlemen were professional, direct and to the point and we had fair negotiations and a good trade in value on my vehicle.I took the 2 1/2 hour ride to their location and pulled in and was greeted before i got out of my truck with the utmost respect. That goes a long way with me. My new vehicle we discussed was prepped and parked out front waiting for me with a full tank of gas.No extra BS like you get from other dealerships. And no excuses. Nothing changed from the time i got in my van to the time i got to them.All paperwork, title work etc. Was done correctly. All I needed to do was sign a few documents and I was on my way.The best experience buying a vehicle! I will absolutely be doing business with Ken Pollock Ford and will ask directly for Mark Vilushis and Bob Thennes. Straight shooters! These guys are an asset to Ken Pollocks crew! Thank you again!Sincerely, John Kuhn
Knowledgeable and accommodating staff. Pleasant customer service and waiting area with free coffee and bottled water. Parking situation has definitely improved.They offer loaner vehicles, and (this is important) they DONT charge you for every little thing! Even though I didnt buy my car from them, they treat me as though I did. (I wish I had!)
From the first phone call until driving off the lot, my experience with this dealership was above and beyond! We had our three boys with us and they were so accommodating! The front desk woman even held our newborn for us. We love our new car and we’re glad we got it from This dealer!
Ownership that cares, and a staff that proves it. From Ken Pollock himself to Jesse Wade our salesman, service was second to none. Throughout the process, there were many questions, but no question went unanswered, nor were they considered silly. With each answer, I learned more and more about leasing process, which made me feel comfortable about making our purchase. So look no further when wanting to purchase your new Ford, because I know this car/Truck buyer won’t go anywhere but Ken Pollock Ford Lincoln.
I traveled over an hour to the dealership to buy a 2018 Ford Fusion.My son and I hade a very positive experience.The staff was friendly and very accommodating. I cant say enough about your staff.Also got a great price.If I were closer would take it there for service.Thanks again Ken Pollack Ford. Jesse was a wonderful salesman.
Great service when contacted by a legitimate Sales Representative. Great vehicle. On time delivery. Very professional. Awesome management.Even though I was upset about my first point of contact in which didnt know and couldnt answer my questions... Management step in and did an exceptional job!!!
I am always pleased with the professional service I get from Ken Pollack Lincoln. They go out of their way to make sure that all the work is completed as specified and they are more than happy to answer any of my questions. Also, a special thanks for taking all the extra safety precautions in light of the current health crisis. Much appreciated!
I found the truck I was looking for online at Ken pollock Ford in Berwick. It is an hour and 20 min drive from me but worth the drive. Truck was as described and everyone we dealt with there were awesome. Would definitely look here again. Thank you for being a great dealership.
Had a great experience buying a pre-owed vehicle. We live 4 hours away and were able to work out a deal over the phone. Drove down later and worked with Zach, Rob, Chrissy, and Bill. All were very friendly and easy to work with. Zach and the crew made this the least stressful car buying process as possible. If you dont want to be pressured into a sale, check them out!
Best car buying experience I have ever had. We made a commercial van purchase. Price was great, trade in values were fair. We even closed the deal in my office. They offer service and loaners if available.
One Friday evening we found a 2018 Jeep Grand Cherokee that had all the goodies we love.Took it for a ride Saturday morning. Drove it home at dinner time!!!! Wonderful service! Tyler and the others involved, were great to work with. Will not hesitate to have service done with them either.
My wife and I traveled 1 1/2 hours to see a used car (Ford, Taurus) for sale. Very nice and helpful young salesman. Aside from a drive, the dealership even allowed me to place the car on the lift so I could inspect (I have worked on cars since I was a kid but have little computer repair experience). What a great commendation after I asked.The dealer even arranged to have it delivered after additional service was negotiation. They nicely agreed to do a transmission service for free after it was learned it was NOT done by this dealer even though an assistant of internet sales told me it was done during my initial call about the car prior to my arrival.Only one (1) item stood out to me during this purchase that may NOT be specific to this dealer.1. The window warranty sticker had BOTH boxes marked to indicate the car was being SOLD AS IS - NO WARRANTY and the remaining box marked to indicate the Taurus had a LIMITED WARRANTY. When I saw the same thing on other car windows it got me thinking. I realize the billing/bill of sale invoice may say one thing but I would hope a Dealer is in the business of assuring a customer they are fair and reputable. Im sure this dealership is reputable and fair but they may want to take a look at this small but important aspect.Please do not misunderstand this review in terms of the length of my one issue #1 above in comparison of the over all purchase. This was a good purchase from a good Dealer.As a matter of fact, the car was offered to be delivered to our home 1 1/2 hours away. When I did not get a call back from the salesman the day of delivery, I learned he had called in sick. Asking about when our Taurus would be delivered, no one knew as the salesman was the only person to handle. Long story short, dealer immediately acted and did have the car delivered on the day/time as originally promised.I would return to consider purchasing a used or new car from Ken Pollock Ford Lincoln.
People stay away from this sorry NO COUNT Dealer and they will lie to you and want blink a eye. I bought one truck for my wife from them and a week later I totaled my truck that I drove. So I told them what I wanted and they looked for 3 weeks. So I got on the internet and found 4 in 30 minuets. I picked one of them and I flew to Texas to buy it. It had 5 miles on it an so I started driving to Pa. About 300 miles into a 1,300 miles and I heard a funny sound. When I arrived in Pa I went to Ken Pollock to get it fixed. They checked it out and said yeah you right it’s the power steering pump and they went checked on getting it. They came back and said can we call you when we find out it. So a few hours later they called and said it’s on back order. I said okay let me know when you hear something and I called for 4 weeks. Everytime I called they would say it’s still on back order. On the 5th week I called them and I heard the same old line. That’s when I called 7 other Dealerships and I would ask them if they could get a power steering pump and I couldn’t believe my ears. Everyone of them said YES SIR we can and I asked you sure and it’s not on back order. Everyone said NO SIR ITS NOT ON BACK ORDER. Beware of this sorry dealership and I wouldn’t send my ex wife to these people and trust me that is bad. Good day
WILL NEVER BUY FROM AGAIN. Buying a used Dodge Ram 1500 from Pollock Gave them 3 weeks to repair 2 rust spots on the cab before ever taking possession of the truck. Went to pick up the truck today because it was done. Only one spot was repaired, not both. Now I have to wait another week, still not take possession of the truck. 4 weeks owning a vehicle and still havent driven it. Went to Pollock because they are supposedly a reputable dealer. No offer to make it right, no nothing. Just come back in a week and it will be done.
This dealership is great. Zack, our sales guy, went above and beyond to get our business and cares about people instead of just $$$$. The old days revisited was nice for a change.
I have purchased two vehicles here. Great experience both times. Ken Pollocks commitment to the Berwick Community, including its investment in the Columbia Montour Chamber of Commerce will bring me back for future purchases.
Great experience buying my SUV. Everyone there is a credit to the dealership. Jeff went over and above to make it happen. Thank you for your service.
This dealership is by far the best Ford Lincoln dealership in the area. Murad , Bill and the rest of the team make sure all your needs are taken care of in a professional and timely manner.
Dont like the $5,000 surcharge added on to their vehicles hope mine lasts forever
Everyone was friendly and helpful, such a great staff. I don’t think I have ever enjoyed buying a car more. Jeff thank you! I will definitely recommend you and Kenn Polluck.
Overpriced. Nice dealer, great staff. Expensive compared to other dealers. Id love to buy cars from this place and support a local dealer near home, every time Im shopping there though I find myself buying elsewhere simply because I save thousands. Not a few bucks. ThousandsThat just bothers me.
Specifically told them I wanted a tow package to haul a camper and trailer load of building material for home renovations.They sold me a 2018 F150 with a bumper ball and stated that that was a tow package. Went back after doing my research and stated that I got ripped off and they would not work with me.
Cant say enough positive things about both the leasing experience and the MKX. Like most car buyers these days I spent a lot of time on the internet helping me make my decision, so I had a fair idea of what the cost would be. Thanks to the sales team at Ken Pollock Ford-Lincoln I ended up driving away with more car than I thought I could afford at less than I expected to pay. You just cant beat that! A special nod to Bill Uren their internet Sales Manager.
I am so impressed with how friendly and helpful everyone was. I am so thankful we were able to work with Andrew Middleton and the finance department and everyone else who was involved so the purchase of the Nissian Rogue was possible.Thank You !!!!
Dear Ken Pollock and Family. My wife Donna and I would like to thank you for making my life long dream come true. You have no idea how much this means to me knowing that your team went out of their way to help me purchase a Bran New 2016 Ford F150 Truck in the payment budget we can afford and to own something so beautiful is amazing. I have never in my life meet a car dealership with a team of professionals that treats you special from the time you walk in the door, till the time you leave. knowing no matter where we come from. the most important things that matter to your team is that we are important and what can we afford to pay for a new vehicle not what you want us to pay. and you take that information and run with it and do anything and everything to make our visit a rememberable experience for the rest of our life. we had no intention on buying a new truck on March 5th 2016, but the deals, your friendship. your professional attitude you all gave us could not be passed up and you stayed within our budget and made it happen. and we drove off that day with a Bran New Truck of my Dreams . you also gave us your promise that you will be with us through out our lives in making sure your services go way beyond buying a vehicle. I say to all the general public that may read this. When you feel exhausted in shopping for a vehicle and you feel that there is no one out there that can help you and go out of their way to make your dreams come true. You really need to go to Ken Pollocks and just sit down and talk with their professional Team of experts. they truly understand where you come from. I promise you this will be the only place you will want to buy a vehicle of your dream. They are amazing. My Wife and I have adopted a new addition to our family ken Pollock Ford Lincoln of Berwick, We thank you from the bottom of our hearts. Sincerely : Mr. & Mrs. Ricky L Levan Sr. ( Berwick Pa. 18603 )
Everyone at Ken Pollock Ford was just great.Thank You Kieth, Bill, and everyone that treated us so GREAT! The Team/Family atmospherewas a new experience in buying an automobile. Looking forward to thenext encounter.
Ive been at the dealership twice for service on my vehicle all of the employees are very professional and provide excellent service. We have also looked at new vehicles and the sales department is very professional also. Nothing but high praises for this dealership.
Only reason they get one star is because I can’t give them no stars. Very poor service. Bought my car from there and every time I needed service done to it, they either couldn’t get me a loaner car (because I work out of town), or they wouldn’t complete the job. I regret buying the car service plan because it would’ve saved me more headaches if I would’ve just done everything myself. Will not buy another car from here ever again.
Ken Pollock is an excellent service department. Friendly staff always willing to lend a helping hand to customers in need. If your looking for the best service, its Ken Pollock!
Disappointed that they took over an hour from my original appointment just to do an oil change. They apologized though and did not charge me which was nice of them. I most likely wont use their services again
They delivered and got us the best price Transit Connect Ford is great from Ken Pollock ... thank you. Awesome service Murad and Zach !
The staff is very helpful and friendly. Best car buying experience Ive ever had. Thanks for everything!! Cant wait to pick my escape up tomorrow!!
Took vehicle in for contract warranty repairs only fixed one item and said other repairs not covered.. paid over $3500 for contract only repaired a $10 item
The service I recevied was exceptional. I could not have asked for a better buying experience. Thanks for taking care of me Ken Pollock Ford!!
Awesome staff, very helpful and took tons of time with me, even if I did not wind up buying a car from them. I will look here when it comes time for the next vehicle.
( ZERO STARS )Service was HORRIFIC and will NEVER EVER take a vehicle there for service again. No one should ever have to take a vehicle to a dealership 3 times for the same problem. The incompetence of the service technicians scares me especially when the issue being repaired could be a life threatening one if not done properly and correctly THE FIRST TIME!!!
It was truly a pleasant experience dealing with Ken Pallock Ford Lincoln Dealership. They catered to my every need and answered all my questions. I would totally recommend them.
The sales force at the Berwick site was courteous, helpful, and also provided a great deal on the SUV that we purchased. Nate, though new to the sales team, was really knowledgeable and is an asset to the team. Glenn Padgett
Customer service is fantastic. Would definitely recommend Ken Pollock Ford and will be back if my husband and I need another vehicle.
Paid for a car at the end of the month, with the promise that the little things would be fixed and the car would be ready in a couple days. Two weeks later all Im getting is promises and excuses. Terrible service
Everyone here is very friendly and Im happy. Great place to bring your car
Jess Wade is a good salesman and I appreciate the help that he did for me... very nice car dealership... has a wide selection of cars available... stop by and look around...
I love Ken pollock Ford. Excellent service and very great staff.
Came in for the works oil change. Everyone there was extremely friendly asking if I wanted water or coffee. They had me in and out in an hour as promised. Will def be back.
Always very kind and polite cannot do enough for you to make sure that youre happy very accommodating to schedules I would never buy a vehicle from any place else their service department is outstanding A+ A+ A+ A+
Was treated very good,very happy with my new truck, and the service I received,they went out of there way to get us the new truck and to make us happy, we would like to thank Ken Pollock and the staff there
Zach and the entire staff were very friendly and went above and beyond to find a vehicle and keep it within my budget! Will definitely recommend them to friends and family!
Ken Pollock is a great place to have service done or to get a new car. The coupons in the mail are great.
Service staff, Ed and Sherri are top notch in their positions. A pleasure to deal with them.
This is the Berwick Hey Ken Sr. The phone system needs to be straightened out. Get it fixed brings down your excellent experience to only above average other then this world class like it should be
My first service at Ken Pollock at Berwick was a good one all items on the list were taken care of as promised and the people were very friendly.
Murad was able to clear up a lot of things with the deal I had to explain alot of things that was told to us at first thanks.
I was really happy with Christy she was the best.. I got a good deal..love my Gmc.. thank you
The quality of their used cars are horrible! Will never go to them again....save yourself the hassle and go to coccia ford/lincoln.
MADE A VISIT TO ALL THE FORD DEALERS IN LUZERNE COUNTY,DO YOUR SELF A FAVOR,TRAVEL DOWN TO KEN POLLOCK FORD,IN BERWICK,WHERE YOU ARE TREATED,LIKE FAMILY....AND WHERE I GOT THE BEST DEAL ON MY NEW 2016 FORD F-150 ....ASK FOR BOB....
Very helpful, repaired our vehicle and had us back on the road. Great people
Go see Jeff - best Car Salesman - sold me my car and always has time for you when you stop by
Great experience. Very easy to work with. Will definitely be back.
Great costumer service, friendly, and fair prices. They really accommodate your needs an a timely manner.
Great staff great prices!!! Friendly no pressure service
Very great to deal with and very customer oriented. Best experience Ive had buying a vehicle.
The absolute best car buying experience ever!!! Thank you to Zack, Mark , Rob, & the entire staff 💥
Very helpful although I did not purchase tonight I shall keep them in mind for future purchases. Marat was very honest and extremely
Terriable customer service to my car to get it fixed told them what I wanted done they called me 4 times trying to do what I didnt originally ask them to do and they still didnt fixed it !!!!!
Went looking for a used car, not much for selection on cheaper, used cars.
Got a great deal on a truck and so far they have treated me excellent!!
Good but dont offer great price for a new car
Purchased a van here. They have very good customer service.
Great staff and great deals, kudos to Jesse, easy going and very knowledgeable.
There service charges are to high ans not affordable
Very friendly and professional from every one. Will definitely return. Thanks Nate.
Good inventory
The service was amazing and quick.
Excellent service
Great deal, easy to deal with, no pressure buying!
Outstanding dealership the service department is the best
Good experience. Very helpful staff.
Great place to buy a vehicle!!
Open house free food nice day
Great deals on cars and trucks
They will tell you what you want to hear
Would give zero stars
Fast friendly service
They are good people
What a Awesome Dealership
Where I got my new car
Dishonest
Fast and friendly
Great service
Great service
Total reviews rating 4.4
137 Reviews for Ken Pollock Ford 2023:
Review №1
2022-05-26I absolutely love my new-to-me Jeep Patriot. We went in to specifically look at another car that ended up not working out, and Andrew was great and showed us this one that had only arrived hours before and couldn’t even be test driven yet. It ended up being everything we were looking for and worked out. Worth the week long process. My only complaint is for whoever does the cleaning. I’ve been working on this for the week I’ve had it. Scraping gunk from the seat belt, steering wheel (it took forever), arms, buttons, etc. I’ve vacuumed twice already as actual chunks of food have rolled from around and under the seat as it’s been driven. Andrew was great, I love my car so much, but it would have been awesome to not have to come home and do what we were told was already going to be done.
Review №2
2022-04-09New to the area, so a pleasant drive along the Susquehanna brought me to the dealership. Welcoming atmosphere, and the salesperson was knowledgeable as he prepared the test drive for the red car, which I had seen on my Internet search. The car had nice handling on the streets and the trade-in on my car was excellent, which kept me in the ballpark. Of great value was the salespersons explanation of the not-so-obvious electronic settings in this late model car. I had a day to get my paperwork in order; that worked out and I was able to drive out and the car handled well as I crossed the Susquehanna and headed north back home.
Review №3
2022-03-05I went in as a relatively unmotivated buyer. My truck was still good, but after looking up Kelly blue book values I decided to just go and look. I honestly did not think a deal would happen. But, they offered a good price on my trade in, and were able to make a payment schedule that made sense to me. What really closed the deal is they have an insurance agent there who was able to make my insurance on the new truck significantly more affordable than I was paying on my old one.
Review №4
2022-03-05Recently ordered a Ford F-150 from Ken Pollock Ford. I had a truck that I was possibly trading in. Got a top dollar offer on my trade in and ended up saving thousands below sticker with their “Friends and family employee discount” when ordering a new vehicle from Ford. With additional rebates was able to save thousands! In a market where paying over sticker is often the norm this was a pleasant surprise. The best car buying experience I’ve had.
Review №5
2022-03-16Ken Pollock advertises that purchasing an automobile there would be fun. I would definitely refer people to there business. If you need a vehicle and you want to be treated with dignity and respect go see Ken Pollock of Berwick.We galloped away with a big smile on our face.
Review №6
2022-06-14Great experience! Ordered my new truck about 6 months ago. The salesman Drew was incredible to work with. Took great care of me and my family. Will for sure be back anytime we need a Ford!
Review №7
2022-06-15Customer service was absolutely wonderful but never will I ever buy a car from here again, I bought a 2016 Jeep Wrangler LESS THAN 1 year ago, coming up to be one year in a few months, was told everything looked good and that parts were replaced with new ones. Which did in fact not happen when I had to take it to a buddy who works on strictly jeeps. There was a part MISSING that was said “replaced”, a tire rotation was done a few days after getting it off the lot because there’s no way it was done at the dealership. Now I need to get a new radiator part and brand new brakes already. Mind you, I don’t drive a lot since I work from home and already put in $1000+. That’s all! Do your research before buying a car from here :)
Review №8
2021-12-10I cant express how much I love the work the service department does at Ken Pollock Ford. I love it so much I drive past two other Ken Pollock dealerships to Ken Pollock Ford just because I like to see the smiling faces of the employees. They really treat me like family there. Clean waiting area, friendly staff, amazing service. I TRULY feel like they handle me oh so well there, oh boy, its just so perfect the way they handle everything!
Review №9
2022-04-09I called in to see what rates I could get for a truck but they wouldnt talk financing until I did a test drive. They also do not clean vehicles very well, and do not offer many good incentives for purchasing. They also heavly increase the price of new vehicles. I understand the times, but increasing by 10-12k Is just absurd. If you want to get a car from them, do it the day of, if you dont they will just sell the car behind your back, even with a down payment. If you want a good, clean car go ANYWHERE else but here.
Review №10
2022-03-12After trying to locate a new vehicle I was faced with dealers who were telling me the cost of the car would be $5,000 over the MSRP. I told those folks to go pound sand. Jesse and the team at KPF treated me great, followed up with me and did not take advantage of the supply chain/chip issues in the world to make a fast buck. Shame on the other dealers, kudos to Jesse and his great team!