Mavis Discount Tire in Allentown
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Allentown, Lehigh County, Pennsylvania, US
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Site: https://www.mavis.com/locations/...
- Monday:8AM–6PM
- Tuesday:8AM–6PM
- Wednesday:8AM–6PM
- Thursday:8AM–8:30PM
- Friday:8AM–6PM
- Saturday:8AM–5PM
- Sunday:9AM–5PM
Mavis Discount Tire in other cities:
Purchased rear tires and had them mounted. 2 weeks ago got a flat, only to find they stripped my locking lug nut.Had to call a tow truck and pay for a ride home (i was 120 miles away, and it was close to midnight). The NJ police impounded my car even though I contacted them and let them know it was being towed.So...impound and towing, rental car, cost of having stripped lugs removed was $1300. Plus I had to take a day off from work. All because someone used an impact wrench.
Very professional and friendly service they did suspension work on my car and I’m riding smooth again. Rob was so easy to talk to and gave me a clear explanation of everything and had my car done by time promised. He even called me to update me about another issue found which I appreciated. I’ll definitely bring my g6 back .
ILL NEVER GO BACK.. HAD AN APPOINTMENT FOR 1:00PM .. I DIDNT GET MY CAR BACK UNTIL AFTER 3:30.. ROB NEEDS TO WORK ON HIS CUSTOMER SERVICE SKILLS... NO APOLOGIES FOR STAYING ON THE PHONE FOR x AMOUNT OF TIME & MAKING YOU WAIT... ALSO CALLING CLIENTS yous INSTEAD OF THE NAME THATS CLEARLY ON FILE.. RUDE
I used to love coming here but because I moved to another city it’s a bit far for me. The staff here have never made me feel like they were trying to up-sell me, in fact; quite the opposite, they would always. The guy at the front desk is usually nice and very informative, customer oriented and extremely friendly.
Ive started taking my dodge charger here since Oct. 2020. They have worked with my wife and I to get our car fixed, they dont push anything on you and every employee Ive came in contact with, are very nice and knowledgeable. We will continue taking my car here until they shut the place down! I got my inspection and emissions test done today (6/10/21) and we asked the tech to change the front brakes, while he was working on it, he called me back saying my car was ready and when I got there I was told my brakes were fine! I was so happy to see and hear they didnt just change them anyway to make money off it, or look at my car and ASSUME we have money to throw out the window. I highly recommend Mavis 100%!!
Rob and Scott are amazing! They got us back on the road really fast after we had a flat on the highway. Really appreciated their friendly and fast service, and the new tires and alignment feels awesome. Good to be back safely on the road again, thanks to these caring pros.
I really enjoy having my car serviced by Mavis Discount Tire on Lehigh Street. Tristan, Mike, Evan, and Scotty are my go to team for questions and service. I dont let anyone touch my car because I have a 20 year classic BMW. These gentlemen have shown me that they will treat my car like it was theirs. They have earned my respect and trust! I would highly recommend them.
Front Desk Manager was super nice and professional. I have been to a lot of Mavis Tires in the last year due to my new Mavis Tires losing pressure on two of my wheels every 20 days. A lot of these shops have not been staffed by the nicest folks. This shop however was. Thank you for getting me in.
Worst experience Ive had. I made an appointment online, I show up and Im standing there waiting for ten minutes for the guy at the front desk to finish his lunch. He was on his phone and eating the whole time but tells me he is so busy and that was why it took ten minutes. I give him my appointment confirmation number and he tells me itll take an hour and a half for the tire rotation THAT WAS SCHEDULED because his guys were too busy to work on my car. This was outrageous. I took my business elsewhere.
I was there for about 2 hours on a very busy Saturday for an oil change that was complicated when they found that the housing for my oil was damaged from when it was changed before and needed to be replaced. They did not have the housing in their store, but they ordered it on the spot and it arrived fairly quickly. While I was there that whole time, the staff was very very professional and friendly. They helped people who walked in with an urgent issue and tried to accommodate them as much as possible. They even went out of their way to collaborate with another less busy shop in the area for someone who needed their tires changed ASAP. They also provided frequent updates to their waiting costumers. These despite the fact that they were busy!I’m always nervous to go to these places for car issues as I know virtually nothing about cars. I’m always afraid that they may take advantage of my lack of knowledge and try to sell me things I don’t really need. That being said, I’ve been to this shop a total of 2 times now since moving in the area 3 years ago. The first time I went, I remember liking the experience a lot that I thought to come back. Stupidly though, I went to a Midas last year for reasons i don’t even remember anymore. That was obviously a mistake. I highly recommend this place. I never once thought they took advantage of me (I hope not at least), they are very friendly and they won’t make you feel like you should know more about cars. He gave me a discount too!Make sure to reserve a spot online though! It can get very busy. The online reservation is very very user friendly! I was able to reserve a spot a day before.
After being kind of ripped off at another dealership with a constant nail in my tire I took my vehicle to Mavis and they were just awesome! The prices were very reasonable, they did the work in a timely manner, they kept me up-to-date with my vehicle, told me how much my oil was going to cost me and I have no complaints. my recommendation is give them a chance.. you wont be disappointed. Once again Mavis does not disappoint! Youre in and youre out, staff keeps you up-to-date and the prices are reasonable!
Very poor service. Check tire pressure came on dash board 5mins after leaving. I immediately returned. Tire pressure was checked. I had 4 tires replaced which I bought elsewhere. Tire pressures exceed manufacture recommendations(front 32psi rear 30psi). The actual pressure were front 48psi and 38psi. Rear 36psi and 34psi. Have me wondering if my car was properly balance and aligned or if a break flush was actually done. They adjust pressures to manufacture recommendations, I was told to drive until check tire pressure come off dash board and come back if it doesn’t go away however I insist it can be reset and they should figure it out, luckily one employee was able to reset it. Verify disappointed in service, especially paying $330
I HAD A PLEASANT EXPERIENCE HERE AT THIS FACILITY TODAY! 12/22/20! I spoke with Sean the Service manager about a request I had with installing vanity plates on my 2018 Kia Stinger. He went out of his way to have his technician Mike install them for me at short notice! The Technician did the job at hand in a timely and professional manner and took caution to not damage my vehicle as Im particular about my cars! I give my compliments to both of them on the way they treat their customers and the pride they take in the work they do here at Mavis of Allentown on Lehigh street!! Please come see them for all your automotive needs!! You wont be disappointed!!!
I very rarely post reviews and they are due to exceptional service or a terrible experience. I am happy to recommend Rob and the Mavvis Tire team on Lehigh St. Allentown, PA. To start, they matched/beat the big online tire retailer on price which was great. I chose to skip the run-flat option (against their suggestion) and this was a big mistake. On my drive home I realized the tires selected were not the right choice. I was able to reorder the correct option and they were kind enough to take the return.They went above and beyond to make sure I was happy. They have a customer for life and I highly recommend! Kevin Thode
This place delivers EXCELLENT customer service, they go above and beyond. A few weeks ago I just started a new job, I was on my lunch break grocery shopping at Redners and discovered I had a flat tire when I went out to my car. I panicked since I didnt want to be stranded and not able to return to work. I looked up and saw Mavis was right across the parking lot. I explained my situation and they got me in right away and took great care of me. I would recommend them, great place, great people!
They were very friendly and accommodating with my tire issue. I had a screw in my tire, and before selling me a new one they checked if it was patchable. They explained what was wrong and offered me the best assistance they could. Would definitely recommend this Mavis.
My car died at night. So I pulled over and parked it at the grocery store next to Mavis. The next morning I went in and spoke to them. The customer service was very polite and professional. I needed a new battery and a new alternator. I am glad that they were able to fix my car on such short notice. And I am satisfied with the work that they did. I would recommend Mavis to others.
Had 2 car inspection appts for today.Came in for mine,car was taken,husband came in behind me for 2:00 appt &Fernando said no I cannot take your car even though you java a appt.Shane came on&I told him&he took care of us right away.Fantastic employee!!!!Shane is wonderful!!!
After having a lousy experience at a different location I was unsure about going here. I shouldve listened to my instincts. I had a 6 oclock appointment. When I got there the tires I had ordered hadnt come in. They didnt get their delivery because of the weather. While thats completely understandable. Whats not is that instead of calling and rescheduling they let me drive 45 minutes to get there. Then when I asked why they didnt call I was told, well it wouldve been like 3 o clock, like 3 hours wasnt plenty of time to give a heads up. This was only the second time I tried one of their stores and both were a hassle. I wont be giving them a third try
Went for and inspection and oil change and was the worst experience ever. They even went as far as using the wrong oil in my car and almost ruined my engine I will not recommend anyone going there and then try to send me off to the dealership to get my car fixed. The worst place ever. Never again.
Brought my car in on Sunday 8/16 for a simple tire repair (nail causing a slow leak). The shop was immaculately clean. The staff was very professional and had me out of there in about 30 minutes and the repair only cost $21. Have used other Mavis Tire Centers in the past and have never been disappointed
The Mavis Lehigh Street team went above and beyond to complete the work on my car, during a snow storm, in order to pass inspection. The staff was friendly and took the time to explain the necessary repairs and associated costs. My family and I will continue to return to Mavis Lehigh Street in the future.
Update #2. Although the regional manger was very nice and said they would get the tires the store never called to say the tires were in. I think this all falls on the store manager. Unfortunately I still cannot recommend this particular place (Lehigh st). Got same tires at Toyota for a better price anyway.Update- the regional manager reached out to address my complaint so I’ve edited my review to 4 stars because I appreciate that someone actually cares to improve their processes.2 stars because the guy at the desk was courteous (otherwise it would be 1). I ordered tires 11 days before the appointment and not one person spoke up to say the tires never came in due to Michelin factory issues. They Wasted my time and I dont appreciate that!
Ill definitely go out of my way to use this location in the future. The guys were able to schedule my oil change with 15 mins notice, finished way earlier than expected, and even found a nail in my tire that they were able to patch for me by the time I got back! (Easy walking distance to shops and food too!!!)
I just wanted to share how much I appreciate the team at Mavis Discount Tire in Allentown on Lehigh Street. Ceon, Mike, and Scotty are the team members I know best. They always treat my car as if it were their own and they dont try and pressure me to get services I cant afford at the time. Thank you Lehigh Street Mavis Team!
Ordered a tire. Initially told it will be here Tuesday. Called Tuesday afternoon (after they got their tire delivery); was put on hold for half a hour trying to get a hold of someone it the orders department. (Why does a small store need two departments?) Finally get a hold of someone, it is here and it can be installed by 5PM. Drove out to get the tire installed at 5pm. “Sorry the tire will be delivered Thursday. Service and organization are lacking for this site. Please call to tell me not to come if it hasn’t arrived yet at minimum so I don’t have to sit in 30min of traffic to find out. Not happy.
I would rate it 0 stars if I could. Had an appointment at 9am. By 10:10 I was still there and they hadnt even started working on my car yet. I made an appointment and specifically told them I have a busy schedule and had to leave by 11. Did they care? Nope. Ended up taking the car somewhere else I suggest you do too.
Called at 11:00 to schedule an oil change balance and alignment, they said come on down no one is here. I was here at 11:30, it is now 2:00 and they don’t even have the oil change doneUpdate, it’s 2:40 and I couldn’t wait any longer, finally asked them to get me out of there and they pulled the car out without balance the tires or do the alignment.2hours and 40min for and oil change that I called in ahead of time.
I will never use them again! The price I was giving before the work was done was way different then the final price. When I ask for a price for 2 tires I expect to be given the price for the tires, installation, balancing and what ever else will be added. If you dont quote me that I assume you include it like normal businesss do. I also never asked anyone to look at my brakes or do anything else and call and bug me trying to up sell services. I said changed 2 tires. That is all. Dont be touching other parts of my car unless I ask you to do it. I was also charged a disposal fee for tires that I took with me. So they charged me for a service that was never provided.I gave them 2 star because they were polite and managed to change my tires correctly, but then lowered to 1 star because of charging me for a service they did not provide.
I came in on 7/2 with a slow leak in my tire. The man behind the counter was honest and told me that it was an easy 20$ fix. He could have told me I needed a new tire and I would have bought one. But he didn’t. Nice, honest, fast service. Glad to see places like this are still around.
Terrible experience all around. First things first when picking my car up it stunk like Marijuana like someone just smoked a joint inside it. Secondly they did a regular oil change on my car after telling them I didnt need one. I alread had a synthetic oil change done a week or so prior from a different mechanic. After speaking with the Regional Manager/ Owner Tony, he proceeded to disrespect me and claim none of this happen and then hung the phone up on me.
The worst customer service experience ever. First time going there and definitely the last. I called to inquire about the status of my car and they hung up. Called back the second time and was transferred to two different people who put me on hold. Finally someone picks up and the guy kept asking me if my Honda needed new tires. I dont own a Honda. Then I finally get to the right person and I had to pry the information out of them to find out if my car was ready for pick up. At no point was there any warm greeting from the employees that answered the phones, nor was there a goodbye or closing statement on the call, just a quick hang-up. This was the absolute worst customer service experience I have ever witnessed. Im not not sure if they were short staffed, but if they continue at this rate they will be short on business.Absolutely unacceptable!
I have always had a great experience with STS. I have been going there for 10 plus years and I am very satisfied. I have never been required to do any service. I feel I am always given the full picture of what my car needs and will need.I cant imagine a better place to get my car serviced.
Total reviews rating 4.6
199 Reviews for Mavis Discount Tire 2023:
Review №1
2022-06-30Came in to get my tires replaced. These guys are really nice. Customer service was amazing. They treat everyone with professionalism and respect. They try to work with you to get solutions for what you need. Rob is beyond awesome. He takes his time to explain stuff and gives you different options to work with you. Fernando was also just so kind. Cant go wrong with these guys. You can see its not just about the money here. They care and thats so rare!! Thanks guys
Review №2
2022-07-22Great customer service! Had alignment and tire issues the team addressed everything and even fixed an issue with my tire sensor that the dealer couldn’t find. Thank you for a great job and very fair price.
Review №3
2022-07-06Fernando and the rest of the staff were excellent! Customer service is unmatched. I was in and out in less than 10 minutes. Would highly recommend for any of your vehicle care needs! I will be back!
Review №4
2022-07-21Place gets your car out as fast as they can, limited staff but who cares when they’re attentive. bathrooms are clean and they got a lil tv in the corner with something to pass the time in the waiting room area. guys here got personality.
Review №5
2022-07-20The guys here are very friendly and professional. I came in for an inspection and they were very helpful . I took my two cars to them . Definitely check them out .
Review №6
2022-07-13Awesome customer service and efficient tire replacement. I recommend them for new tires.
Review №7
2022-05-12Not from around the area whatsoever, actually was driving all the way to West Virginia when I hit a huge piece of metal on 78 and popped my front left tire and totally messed up the rim to the point where it wasn’t fixable. Rob was so so so very helpful, patient, and went above and beyond to make sure I got a rim and everything so I could get back on the road safely. Thank you very much for everything.
Review №8
2022-07-13Great service ...friendly gentleman at the desk... appointment was on schedule and completed in a timely manor
Review №9
2022-07-20Isaiah the assistant manager was very helpful! Great location
Review №10
2022-07-15They do a thorough job and look out for the customer. Friendly staff as well.