Online care
Yes
MedExpress Urgent Care in Brookhaven
Categories
Location on the map
Brookhaven, Delaware County, Pennsylvania, US
Service options
Health and safety
Mask required
Yes
Temperature check required
Yes
Staff wear masks
Yes
Staff get temperature checks
Yes
Staff required to disinfect surfaces between visits
Yes
Highlights
COVID-19 testing centre
Yes
Accessibility
Wheelchair-accessible entrance
Yes
Wheelchair-accessible toilet
Yes
Amenities
Gender-neutral toilets
Yes
Toilets
Yes
Planning
Tests limited to certain patients
No
Appointment required
No
Phone: +1 610-876-3072
Site: https://www.medexpress.com/locat...
Site: https://www.medexpress.com/locat...
Opening hours
- Monday:8AM–8PM
- Tuesday:8AM–8PM
- Wednesday:8AM–8PM
- Thursday:8AM–8PM
- Friday:8AM–8PM
- Saturday:8AM–8PM
- Sunday:8AM–8PM
Other Urgent care center Nearby:
MedExpress Urgent Care in other cities:
Comments (125)
I debated writing this review, but now that Im feeling better after 2 weeks of being sick. I have never had as negative an experience with any establishment as I did with MEDEXPRESS on BROOKHAVEN. To the point: I called the clinic for an appointment but was told get there and call in to get on their waiting list. I called when I arrived and was told I had to wait 2 hrs. I left their lot and went to get water and use the facilities at Giant. The Clinic called while I was at Giant and when I did get there, I was met in the lobby by one of their personnel who began grilling me, telling me, You went home, we just saw you pull in (the parking lot). I told this person where I was and she then said I know you went home, just tell me, Dont Lie to Me. I was just called a Liar! Really? While trying to explain why I wasnt there when they called (within 10 mins), this person kept insisting that I went home and to just tell her the TRUTH. To the person who tried degrading me in front of other patients, that was the wrong way to approach the situation.**WE PAY OUR INSURANCE, OUR INSURANCE PAYS FOR THE SERVICE THAT MEDEXPRESS PROVIDES! THAT MEANS YOU WOULDNT HAVE A JOB WITHOUT US!MedExpress needs to educate the staff on appropriate customer relations.
Don’t even waste your time coming here, save your problems for real professionals who want to take care of you because clearly no one here wants to. Imagine dealing with a health emergency and having to wait two hours just to be seen. They take their time and move when they want. I literally saw employees outside smoking while I’m waiting to get a phone call. I left, didn’t even bother. This is the WORST urgent care I’ve ever been to. They need to tear this place down and put something more useful here because that Medexpress and all the people in it are not useful to this community.
I walked in to do my urine analysis for a new job. They told me they were fully booked for 2 hours. That I couldnt wait there. I asked if they make appointments. The female behind the desk was extremely rude and said no. Smh
First time I went to MedExpress. Other than the wait being a little long, the staff were courteous and, Tara, the PA was very thorough. I would definitely recommend.
The doctor Tara and nurse Michelle in particular are awesome! the experience I had for this visit was better than any other visit i’ve ever had at this MedExpress!
I went to med express for sinus infection. Why does my papers from the front desk given to me from the doctor say, chief complaint- patient came in with COVID symptoms and cough. Not true at all. I was very clear about my reason for coming!
Awful experience awful service. I wouldn’t send my worst enemy here. I came here for a COVID test because I was experiencing symptoms. I waited outside of the place since 7am and was told to call when the place opens at 8am. There was no answer on the phone until about 8:30, which is understandable considering it was busy. But when the phone was answered I was told that there would be a 5 hour wait and to try again then. The day before I called and was told it would be first come, first serve, but people were walking in before me that arrived after me. I voiced my disappointment with the girl on the phone “Alyssa” I think her name was. And she was very rude and cocky and didn’t offer much help. Stay far away from this place if it’s the only thing you do.
My wife went over for 4 days straight for a COVID test and every day she was turned away claiming that they were all booked up for the day. You have to call in and wait outside until you get through but car loads of people show up and they can get tested. My wife is a home health care provider and a First Responder. If you need to be tested or treated for anything find another place that will help you, this place cant be bothered.
MedExpress Urgent Care I called to inquire about getting a Covid test (a member of my household is unable to use an at home test for work) and was told it was first come first serve at the office. Nothing was said about calling, which we did for an hour, with 2 phones. That is not first come first serve as I was told. That is good luck if you can get through. Again, wasn’t told about calling and stood in front of the door in the cold. Also, what if you have older clients that don’t have a cell phone?
Its ridiculous to me that after all this time MedExpress doesnt have a phone queue set up for people calling to register for a test, their best solution is a game of musical chairs attempting to get lucky enough to squeeze through a phone call. Its such a basic thing to have and its laughable that its not in place.
They won’t let you make an appointment to get a covid test. Which is fine. You have to get there and wait in line. Which is fine. You must wait in your car and call a number to get in line. Once again. Fine. I get it. But what is not ok is that number not working and having no way to actually get in line for a test and not having any way to contact anyone on the staff I would give a 0/5 if possible. Absolutely despicable.
They are not clear with the process. I called and it was a 1.5 to 2 hr wait. Since I live less than 15 minutes away I figured Id go home and come back. Big mistake a gentleman called me at the 1.5 mark to get more information. I left right away to go to the UC. 5 minutes lady called and goes Hey, where you at man? I respond with 7 minutes away. Apparently it is their policy that I have to be there waiting in my car. With no mention of that in any call. They canceled my appointment. I asked to speak with a manager and that was denied. Working in healthcare For the last 5 years Im so disappointed with the service/customer service I received. I recommend you go anywhere else.
Avoid this place by all means. Twice I was misinformed and made to feel like I was wrong. The front staff needs better training. If ANYONE had a good experience here, its due to the actual nurses and doctors there. The front staff are the first people you see. Second time they denied me service and both times were for a different reason. This place hasnt even been open that long. Young lady at the front even gave me some attitude saying you called an hour ago as if to suggest I shouldve known I wasnt going to be seen. Disregarding the fact that I called prior to my arrival and they told me that the wait was going to be one hour and a half maximum to get there and be told that theyre not seeing anyone. I cannot believe that I gave this place a second chance. But this is definitely the last chance. Whats worse is that when you express your concern and or problems they really dont care and it shows with how they answer and how they look at you. You are an object to them.
Called urgent care yet they have everybody sit in the parking lot for 3+ hours. Don’t worry can’t go home though for when they finally call you in.
I spent roughly 2 hours waiting to see someone only to be told they can’t do anything for me. They “didn’t know why I was coming in” even though I clearly outlined it on the online intake form.
This is the second tie I have gone to MedExpress. Each time I was taken on time, seen by a caring provider and left with a positive experience
I went today for a sinus infection. Tori answered the phone and was above and beyond helpful with everything from checking in to my billing. I have always had very good customer service and bedside manner. I drive past 2 urgent cares to come here. :)
I just waited outside for over 2 hours didnt bother them, they make you wait in your car or outside and they call you when they feel like it. Then they ask you a bunch of questions and put you on hold whenever they feel like it and absolutely play with your time and treat you like youre not important whatsoever. But Im a professional and Id rather not give people my money that treat my time like that total unorganized garbage. and a lack of professionalism on the phone when they go through their questioning process for the third time.
Very professional staff. The building and the rooms are very clean, neat and orderly.
I went to see how long of a wait a covid test would be, but was rudely told upon entry to leave and just fill out the application and wait in your carI wanted to ask how long the wait would be, not even schedule the walk in right then and there if the wait was too long. I went back to my car and started the sign in process. The process took me 15 minutes and did NOT give me an estimate as to when a spot would open up. I just wanted to know how long it would take. So sitting there, in my car, with absolutely no estimate as to how long my wait would be, I call. After I wasted 20 minutes waiting, I call to see in what timeframe I might be seen. The woman answering the phone then tells me its about an hour and a half waitI was already there for 20 minutes. Why did they shoo me out of the reception area without answering a simple question? I could have been long gone by the time you told me how long the wait would be.What if i had been bleeding? What if i had been having a moderate medical issue? Ive been to numerous MedExpress Urgent Care facilities, why is this location so unprofessional? Shooing potentially sick and injured people back into their cars, without answering a SINGLE question? Avoid this MedExpress if youre having any sort of emergency, and you dont mind being treated like an object sitting in a car instead of a patient.
I will never understand the bad reviews for here. The staff is very nice, especially the one male intake nurse. All of the doctors are knowledgeable and treat issues very efficiently. The ladies at the front desk are kind, and I respect them for all of the people they have to put up with. I’ve been here a handful of times for illnesses ranging from the flu to sprains and every time it very good care. It’s an urgent care in a busy area with not a lot of other urgent cares around - of course you arent going to be seen the second you walk in the door. I would much rather wait an hour or two to be seen here then have a longer wait and bigger bill at Riddle.
Its already stressful having to go to a urgent care facility because you need care and you need care fast. The staff was pleasant even though they were extremely busy and overwhelmed however one staff member Amanda her attitude was horrible. Amanda lacked empathy and any type of care/concern for her patients. As an adult I wouldve been able to look past her horrible demeanor however she was rude and aggressive to my daughter. I asked for another worker to come and speak to my daughter because I did not want her horrible attitude or negative energy around me or my daughter. When I acknowledged that she was being rude because of what I did not want to discuss in front of my daughter, Amanda made me feel as if my request was too much to ask for. I would recommend that Amanda be retrained or not be allowed to interact with patients until she possesses empathy and some bedside concern
I got in the shower to get ready to go they call me talking about call 911 now I have have had to call another urgent care just don’t make no sense they didn’t even want to see me
Staff is the worst!!!!! They asks all necessary question just to say O im sorry we reach capacity 😂 happened to me multiple time. I work in healthcare we are here to help not instantly turn away a person in pain 🤦🏽♀️
First, I appreciated that the wait time is shared upfront. I originally went the day before and the wait time was too long (for me) so I chose to come back the next day. The staff at the front desk is friendly and efficient. Wait time was very reasonable. I met with Dr. Borgia. She listened. No interruptions. Did not rush me. Explained fully. I am writing this the next day and I am already being to feel better. Thank you Brookhaven MedExpress Urgent Care.
The staff were extremely professional and showed care to patients issues. Theres a pre-registration due to COVID-19, but the wait in the car was less than an hour. You will have to call when you arrive and wait in your car for triage.
I can’t say enough wonderful things about Alyssa. It was closing time and we were possibly the last patient called. She went above and beyond to get my kindergartener to take a PCR. She was kind, compassionate and knew how to speak with a child. This was our second try today for a PCR and she showed extreme kindness and understanding. Thank you!!
Although the wait was long, the staff is excellent! Each person I interacted with on the phone and in person was friendly and professional. My nurse, forgive me for forgetting his name, was kind and efficient. Dr Clarke was awesome. Highly recommend.
Rude and less than helpful front desk worker. After reading through the reviews and the common thread is the rude front desk, I am not sure why the issue has not been corrected. Sadly this is my second bad experience here and I will not be back. Went to the ER and they attend to my son in a much more professional manner and every employee we encountered was kind and helpful.
There is nothing express here. Called Friday at 5:30 pm and was told to call first thing the next morning to get on the schedule. Called 8:00 am to only receive we are too busy try again later. Drove up at 8:30 am to a sign on the door that says call first. Called several times in the parking lot at this point it is 9:45 am. Decided to just walk in and get someone to provide service. Given an 11:15 slot. Sat there. Walked in 11:21 to just let them know I am in the car again waiting. I was told 45 minutes 3 people in front of me. Check in again at 12:20 since I received no call. Told it would be a 20 minute wait. Checked in again at 1:10 pm. Same 3 people in front of me. I registered and got an appointment some place else and handled all my paperwork before arriving while I was waiting on them in the parking lot. They finally call around 2 pm to try and register me. Not after 5 hours sitting there and I asked if I could just come back when they call since I live close but they want you sitting in the parking lot. Bring snacks, car charger and a laptop if you plan to come here. It’s an all day process.
Thank you very much for your help. I can already tell a difference with my ear. Very helpful, and friendly.
I visited MedExpress in Brookhaven for a COVID test and had a great experience. Despite the long wait time, I was able to get my test without a referral or appointment. Every staff member I spoke or interacted with was extremely friendly and professional including Gaby, Michelle, Alyssa and Dr. Fine. The test itself was safe and quick, and I received my results 2 days later.
Called the day prior attempting to schedule a Covid screening, then test. Was told to call back at 8am and that almost all reservations are booked by 9am. Fair enough, I understand tests are in high demand. However, after calling 85 times before 830, from two phones and not reaching a receptionist or being placed on hold once... I can safely conclude attempting to get tested here is a waste of time. It’s genuinely concerning. MedExpress, a new phone system for patient registry would be refreshing. Instead of responding to this review with a canned, “thanks for you feedback” response, I’d hope to hear exactly how you plan to rectify your poor registration process. I understand this is difficult with limited resources and staff, however, having people call over and over again with essentially no hope of reaching an associate is not a practice any organization should engage in. It leaves potential customers frustrated and wastes their time. Luckily I had taken the liberty to do my research and schedule another test a few days out and have the luxury of working from home for the time. This place is a last ditch effort in my opinion. Go to AFC Ugrent care, much more reliable process. If you need a rapid test and don’t mind paying $75 for peace of mind, 15toknow.com is a good option.
This was my first visit at any urgent care but I chose this one because I heard great things about it. Well I can honestly say the receptionist was very helpful, the nurse was funny and he made me feel comfortable and Dr. Fine was the best, he made me feel calm, hes was funny and that was very helpful because i was scared because I couldnt see right, my vision was blurry and thats a scary feeling, but the doctor helped me in every way possible. Thank you for everything.
Let’s start with when you walk in and they ask, why are you here and you have to state your medical issues while there’s other patients waiting in the lobby. Where’s the privacy? With two patient ahead of me, I’m not sure why I had to wait almost 2 hours to be seen. I had to go back to work, so I had my copay refunded so I can leave. Everyone is super nice, but there’s room for improvement.
Went early in morning and was received by the young ladies at the receptionists area with kindness and efficiency. Was taken very quickly and had stats taken with also kindness and efficiency. Was taken in an exam room and waited for Dr. Clarke, was diagnosed, and I was out with a prescription, in less than 40 minutes. This facility was bright and cheery and immaculately kept clean. Dr. Clarke was an amazing Dr. very up beat and I wish she could be my Physician for all visits for primary care. If I could rate this more than five stars I would give it a ten.
Extremely rude and pretty much denied my family testing. Also provided false information. Don’t work in this field (healthcare) if you can’t handle caring for others who are ill. Also provided zero resources or alternative medical support.
The staff was awesome and the doctor was excellent on all levels kudos!
I went early in the morning, not long after they opened for the day. In-take was quick and efficient. Before I knew it I was taken to a room to get my vital signs and then to a room to see the doctor. Dr. Clarke was awesome. She pin pointed my problem very quickly. She ordered a couple of x-rays to be sure. They had an x-ray room right there. Got the results quickly and after letting me know what to do next I was on my way. Great experience. I would recommend this place, and especially Dr. Clarke, to anyone.
First of all there’s been people waiting since 12:30 in the afternoon, it’s now 6 at night.. there’s one doctor running around doing everything while two “nurses” or receptionists sit there, and to top it off the doctor is dressed head to toe in personal protective equipment while these nurses aren’t even wearing their masks. So unprofessional and concerning that during the pandemic, supposed medical professionals can’t even wear their masks. Truly shows why were in such a bad situation as a country. Do better.
I came in on Sunday evening about 90 minutes before closing time with severe breathing difficulties. I was seen IMMEDIATELY by a wonderful staff and Dr. Deb Clarke who was excellent. She answered all my questions, calmed my fears, didnt rush, and set me on a course to feeling better. Thanks to ALL for making a scary situation easier to manage. Diane Longenecker, Aston, PA
My son got worse after visiting when I called to ask advice if I should bring him back in the receptionist was very rude and said you were supposed to take him to his primary within 2 days. When I stated I wasn’t told that she said it’s in the paperwork. The paperwork specifically said call or follow up with us or your primary if no improvement or symptoms worsen after 4-5 days. Now 3 weeks later they withdrew a $215 payment from my bank account without permission or even submitting it to my insurance company. I would not go here. I really wish I would have looked at these reviews before taking my child there.
I agree with most of the reviews on here. The last 3 times I’ve come here the wait time has been 2+ hours. How can you call yourself MedExpress? There’s one doctor on duty and you can’t call ahead so you have to sit here with all these other sick people and wait for hours. The doctor is nice, if you can wait that long to be seen!
If you want to sit in one spot for 2+ hours in an almost empty waiting room while watching the employees move at a snails pace then this is the place for you. Dont make plans to do anything for the rest of your day if you come here. You are better off making an appointment with your regular primary physician next day. Awful experience
Worst customer experience. Told it was a 2 hr wait. All fine and good times are different, the lady tells me I can go home I live a minuet away she’ll put me on a call list. They call me and tell me call as soon as I’m there because they’re ready. I call they put me on hold for 20 minuets then tells me she’ll let them know then hang up on me while I’m still asking questions. I call back again and they put me on hold again. It’s been a half hour since they called me still nothing. I call back as I’m leaving and they tell me they took me off the list because I wasn’t in the parking lot and that I’d have to wait another 2 hrs to be seen. Even though I talked to three different people. Not to mention I saw a virtual dr who told me for an ear infection I’d have to wait in the car. Excellent service..
I was so pleased with this place. It was clean, and everyone was so nice. And I cannot say enough good things about Dr. Clark. She was wonderful with my 7 year old, and had such a great bedside manner! Loved loved loved her! And the nurse was great with my daughter to. Highly recommend!!
Went Sunday morning after being sick with sinus issues for 3 days and explained I was getting worse. Sent home after a $75 copay and told I had a virus. Went to my family doc yesterday and 3 prescriptions later Im feeling better. Dont waste your time.
Refused to give my daughter a test today and the doctor was extremely rude! Office is dirty. Avoid at all cost. They also refused to give me my belongings I left my purse in the facility and the phone staff stated it was not there. I showed up and was given my purse after threatening to call the cops.
The wait was long and it was all for nothing. ive had back pain for over a week and no xrays just stretches. healthcare should be free simply for the fact its not very helpful to begin with. would not recommend coming to any urgent care for neck or back problems.
Came in late on a Thursday night and was treated with kindness and professionalism. Great Doctor and quick efficiant service. Got a script for my sinus infection and was given clear instruction on dosing and care going forward. Will absolutely use again.
The wait time is absolutely terrible. I had a 5pm appointment wasnt seen until almost 6:30. They do Covid testing but take a ton of walk ins between.. They took rapid 15 min test but took another hr to give me the results!!!! I will never come to this location again.
My 81 year old mother was having severe back pains. I convinced her to go to Urgent Care because I was scared to take her to the hospital due to Covid19. They diagnosed her with kidney stones. Ended up taking her to Riddle where it was determined she had a fracture in her back. Not only did she have to suffer for 5 additional days, they prescribed meds for a condition she didnt gave. They suck!
Very disappointed that I went in tonight to have jaw pain evaluated to have the receptionist tell me that my insurance deems me ineligible to be seen with coverage. Came home and my husband looked into it and finds that our insurance type indeed covers not only urgent care visits but also this particular location as well. I would have had to pay $119 to be seen tonight. And of course after I get home to find this out it was after they were closed. I’m disappointed that I am experiencing a delay in care when I could have been evaluated tonight for a reasonable copay through my insurance.
I have to give one star even the doctor with me was great but whoever take care of billing in this office is no good. She did not know what they do , just keep charging for nothing! I went there 2 times but 2 times I paid up front out of my pocket , no insurance! So it’s flat rate !! But week later they send me a bills for out standing balance, plus the bills said if you have question can call back to office , when I call to office they said call to billing office .And they have to figure out what they charged ! And I have to go through all this trouble to get my account clear !! Time is money and I do not have time for it !There have many urgent care out there , I don’t have to go this one again !Because whoever work there , they just put whatever code on people bills , they don’t know coding , So now look at the code was not even what I did in the office !!
Ive been waiting for well over an hour and there are still 3 people ahead of me bc there is apparently only one provider working. In the evening. During cold and flu season. So, Im not sure what thats all about. Seems like poor planning, at the least. 2 people have come to the front desk who have been waiting in rooms to see the provider saying they want to leave, bc theyve been waiting too long, but theyre afraid theyll get charged for a visit they didnt get to have. What a disaster. No thanks. I left.
I agree with the person who says dont make any other plans if coming here. 1 doctor most times and a host of support Staff which seem useless. In my opinion there should be another doctor on duty that all times.Since no matter what time u arrive its like time stands still. And one no names makes you feel if your being interrogated. Seriously.
Even though I was the second person checking in after they opened this morning it took nearly an hour for me to be seen. That said, the intake process was surprisingly quick and the doctor inspired confidence in her grasp of my situation and what to do about it. I would definitely go here again if the need arises.
Been sitting here almost an hour other people coming in and out with no problem. Ive been informed that theyre having long wait times. Never coming here again.
Went in for a physical for job screening and was pleasantly surprised at the quality of service at this location. Everyone was friendly and smiling and made the experience comfortable. Dr. Clarke was very pleasant and I enjoyed her friendly conversation and advice. I would recommend this location to anyone. Thanks so much!!!
Very slow.They suggested I take my wife to hospital, and took their time to get her out, so I could get her to the hospital.They are stuck in the building for 12 hours, doesnt mean you have to waste my time also.She was here at 8am, and about 30 minutes later another person showed up, 915am still here.
This place put in the wrong address for my insurance claim when I specifically gave them my insurance card with the address on it. Instead of calling and asking me to confirm, they send my bill to collections.
After filling out PAGES of paperwork for my child to get a drug screen for her first job, we were told that she couldnt have the test done because the paper expired at 5pm, mind you we were filling out paperwork prior to that time. I work an hour away from this location and still had to fight my way through traffic, pick my daughter up from school, get her to the site, filled out the paperwork just to be told she cant take the test! Inflexible and unacceptable!
Awful place, stay away. I don’t post reviews often, and probably never posted a 1 star review. But the redhead nurse there was the most rude nurse I’ve ever met in my life. There’s a reason this place has so many bad reviews. Go elsewhere.
First two experiences for my daughters physical were good. This last visit with a deep cut to my finger was terrible. I was told my insurance did not cover urgent care and that I would have to pay $750. ? ? I asked if that was my deductible, blank stare, obviously does not know insurance or billing. Two very young girls at the front, very unknowledgable. Dont even trust that she looked up my insurance correctly. I was in pain so went with prompt pay to pay out if pocket, $119 to see a physician. Then owed another $100 before I left, $50 was literally for a bandaid and piece of gauze. This was considered advanced wound care and not included to have a cut cleaned and glued, no stiches here, which I would have considered advanced. So be careful with prompt care, because they try to add the same rip-off charges that they do when they submit to insurance and have you pay it out of pocket. Will never go there again
I will never EVER EVER EVER EVER EVER EVER EVER COME HERE AGAIN.. THIS PLACE IS A WASTE of time.. Its been four hour since we are sitting here and nothing.. The girl said they have a procedure that is why it took time.. I wonder what kind of procedures they do here, because all the patients I saw no one seems to have any procedure done. This place is a waste of time, waste of money, and also a waste of land. I didnt go to the ER because of the wait time.. In the ER one is waiting for the results of the tests. In this place, one is waiting to waste the precious time of ones life. I will never make this mistake again, and I also advice people to stay away from this place. There is nothing express about this place. I am regreting to give this place 1 star. This place deserves no more then negative 100 stars.
Absolutely horrible. Plan to wait for hours to be seen. I was having a lot of breathing difficulties and there is no care or concern for patients at all. The staff seem very incompetent; they sit behind their desk chatting about their personal lives instead of working! There’s hardly anyone in the waiting room but it takes hours to be seen! Do NOT come here!!
My husband was ill and I took him here for treatment. I was very impressed with Dr. Green and the excellent care he provided. He was very professional while making my husband feel at ease. We are very pleased with his services and he is highly recommended.
The Doctor who was caring for me was wonderful
Convenient location, good hours , nice people with clean environment . My only problem is this place is really slow , barely any people in here and the staff still moves very slow. Waiting almost an hour just for vitals and their is always one doctor on ! They need more staff and faster pace !!
Came here to get a medical exam for a CDL no appointment needed like other urgent cares! Absolutely love that! Clean place everyone is great and really friendly! Thanks for everything everyone!
One star is too many! This place is the WORST!!! Extremely slowwwwwww!! Receptionist could care less abt life. No eye contact. RIDICULOUS!! I only stayed because this is where I had to submit a urine drug screen for a potential new job. Ugh!
Had to go for pre emplyment physical abd lab work. The appointment went smoothly until I had to get lab work for titers drawnThe phlebotomist ignored me when I tried to tell her where i usually get blood drawn. She then continued to stick .my wrist a d poke around ti rhe point I was almost cryingShe then left me sitting in thd room. No apology. Very unprofessional. I left without getting my lab work done veey inconvenient
After spending 5 hours in the waiting room I found the staff to be very pleasant and helpful right now I feel they are very unorganized with the way they wait on patients most of the care is in order of arrival but now with covid testing they are very busy .if they have staff for the patients who come in for medical care and have different staff to administer the COVID testing things would be better places like this is suppose to be to avoid slamming the er with non emergencies
Front secretary Nicole has no clue what she is doing. Completely clueless and doesnt process insurance correctly. Good luck,but you guys need to have your billing person on site, not some clown running the window. Dr was okay.
Excellent service and staff. Thank you Med Express for being here for me several times these past few years!
Wonderful staff and doctors. Very pleasant and helpful. Took me right in and made the whole process very easy and stress-free.
Takes forever to check in and longer to get seen. They do not move fast at all. Plan to be here all day, even if the waiting room is empty
I was told on the phone that I did not need a appointment for COVID testing. I arrive at opening hours the next day just to be told that i need an appointment and to call. I called for an hour with no response each time.
This is my go to clinic when ever I hav to see a doctor quickly and they are always the very nicest and cleanest that I know. My Dr. is all the way down town phila and can not make it there quickly so 5 stars are to this clinic in Brookhaven
The staff was very nice and polite.
Waited an hr and a half for them to tell me they couldnt see me. Front desk staff is rude and there is no organization to checking in.
Got here at 7:50am , open at at 8am. I am trying to get a rapid covid test, only one worker available, told everyone to keep calling, I called 91 times as of 8:37am still no answer .
Doctor was great ,they took my insurance and I paid my co-pay of $55.00.Two weeks later they withdrew $170.00 from my checking account.I called my insurance company they never filed a claim.Meanwhile they mailed me another bill for $15.00.I have been waiting to be reimbursed my insurance company said it could take up to a month.I will not go back here
They make you wait way to long , they get you to come in and say you’ll be taken care of right a way and then hours later they check on you . There is no sense of urgency here . DO NOT RECOMMEND.
Never again. Nothing express about this place 4 hour wait just for a prescription for pink eye meds. Gabby is cute and pleasant.
People were very rude after I waited for 2 hours because the lady I was on the phone with messed up my registration.
Personable and Professional care when its so hard out here and to be available from 8am to 8pm everyday is really convenient!!! Thanks so much to the reception to the Doctor THANKS SO MUCH
This place is horrible I swear this receptionist pushed my name back she is very in professional. The second clerk at the window now I have been sitting here since 330 and people I seen clearly walk in after me get seen and discharged. I asked when was my turn she said oh they were here and your next. Wow my first and last time here
Clean, friendly, quick & efficient. Husband fell during the Super Bowl & injured his hand. We were in & out in no time.
This to me was a well oiled machine. There for a stomach illness. Ways seen quickly, thoughly & I had answers when I left.
Always full not accepting people.
I went there i have nerve damage in my legs the people at the front desk were so kind and professional. And the doctor was excellent thank you so much for your help cleanest place i have ever seen
Dr. Clarke is simply amazing! She is thorough, knowledgeable and an assest to our medical community!
Great customer service, kind and caring staff and good atmosphere. Very clean facility
There is no need to have phone lines if you don’t answer the phone. A walk in that gets booked before it opens is absurd. Won’t recommend
Wonderful experience. This was my second time there. Everything from the facility to the front desk people to all the doctors and support people were fantastic
Went and told them that a Feel like Im going to pass out and they told me To drive to a hospital
I truely wish I could give this place a zero. It is an absolute joke . Stay away from “ Dr” DiMaio . I can’t believe this loser is even a doctor. I will never go to this place again.
Dr. Clarke is awesome smart compassionate gets the diagnosis right only wish she could be my primary doctor
Super super slow attention only one person taken people in and way time more than 2 hours...they don’t care about take people in and dispatch faster they’re can.
The staff is always helpful and friendly.
Horrible customer service from the front desk receptionist . Kept getting put on hold and waited 2 hours before I was seen
Very attentive staff. When you cant get to your doctor. Highly recommended!
Very slow service. Nothing express about this place at all. 2+ hour wait time. Better off going somewhere else
Very professional and great care! Very pleased with the service there!!
There is no possible way this is express when you waiting 4 hours just for a physical ridiculous
Wait was a little long but very good service as always!
Very nice there and I was helped very efficiently and faster then expected.
Great place in and out straight to he point awesome happy staff love it
.Dr Carter and staff were great.
I loved this place when i was living in Boothwyn
Fast service. Great team.
For a broken foot, it was ok
MD says we dont do imaging. X-ray tech tech there. I would like to know why I was told we dont do X-rays herewhen it WAS available.
Never go to any MedExpress. They are trying to bill me $250 just for walking through that door. Outrageous and not something I have ever experienced from any urgent care. I will not be back.
Total reviews rating 3
125 Reviews for MedExpress Urgent Care 2023:
Review №1
2022-04-06Dr. Deborah Clarke is such a great doctor! I have seen her more than once at the MedExpress Urgent Care, and I have felt confident each time in her diagnosis. She is kind, compassionate, thorough, knowledgeable, and down to earth. She takes time to answer questions and explains things in a way that is easy to understand. The front desk staff, as well as the nursing staff are kind, understanding, and respectful. They all do such a great job, and seem to really work well together. I would highly recommend this urgent care, as well as Dr. Clarke, and would like to thank them for always doing a wonderful job!
Review №2
2022-01-01Though it was a little thought getting through on the phone lines my feedback is on my service I experienced. First Kim was amazingly helpful with trying to assist me in getting register even with meBeing unprepared due to it being the first and my insurance was now change. I appreciated everyone knowing what was going on when I called back great communication. Second Tara who seen me was too amazing with following up and assisting me. I’ve been to this location a bunch and never had a bad experience but today was top tier. Thank you all for your help. “I too had been waiting in the parking lot at 7:30 and an answer 10 minutes to 9. I returned at 11:30 and was seen about 1:20. And I would still give your guys a 5 with the volume and crazies I’m sure your experiencing.
Review №3
2022-06-08The medical staff is top notch. Dr. Clarke is very thorough, caring and knowledgeable. My issue is with the wait time and registration process. I arrived at 7:45 am, there were 3 or 4 people ahead of me. We were lined up outside. We went in at 8 and were given direction to scan a QR code, and then go back to our cars and complete the registration process. If I was 4 or 5 th to see a Provider, why was I there for 3 hours? I have been there several times and always had a long wait- some wait times were valid, others there was no explanation by the front desk. In the future I will be very hesitant to use Med Express, and in good conscience cannot recommend to family and friends. The wait time some emergency rooms is not even this long.
Review №4
2022-01-04This is the 5th time I have been seen at this ME. Before today, no complaints.I’m sitting in my car calling in for 30 minutes now just to register to be seen.There has to be a better system. The last time I was here you were met at the door, gave your cell number, they called to register you and purpose of yourvisit. Then you were called to in to see the physician. Easy Peary What happened?I’ll try calling in again. Wish me luck!I just called in to register and with an apology was told they had reached their capacity. WOW That’s it for me
Review №5
2022-04-26I just wanted to thank Dr Kelly again... I came in on Saturday with eventually diagnosed angioedema. I could have died. And I dont say that as an exaggeration. My lips were swelling and I was struggling to breathe. My husband told me to tough it out and Dr Kelly told me to book it to an ER as fast as I could get there. That if I wanted to be the for my one year old I needed to take care of myself in this moment. He told me what to tell the ER team and what they should do. I listened to him and I believe he saved my life. When I got to an over crowded ER, I relayed what Dr Kelly said and they listened. I am here today because of him. I know sometimes the wait here can be long but I promise you are getting the most capable, most competent doctor on the other side. Thank you Dr. Kelly. More than I can say.
Review №6
2022-02-24This place is great. 4 days ago I spent $75 for a telemad visit that doctor refused to prescribe in antibiotic insisting I had a viral infection. Today I came here. It was free & doctor Deb diagnosed me with bronchitis immediately. Prescribed antibiotics And other stuff. Amazing.Doctor Deb was friendly and very thorough. I am pleased.
Review №7
2022-02-02So Ive been to MedExpress before COVID, and since COVID. Heres my take.The front desk: variable. Some people are really nice and accommodating, some are less so. Usually everyone is great though.Nurses: Wonderful. Attentive, professional and friendly.MDs/PAs: So far out of the four-five times Ive been here, only been disappointed once. And even then not really. Dr. Deb Clarke (who Ive seen a few times now) is a really great physician who takes the time to sit down with you, talk about whats going on and answers your questions. I wish she could be my PCP. Shes been nothing but excellent and professional. Shes treated both myself and my wife and I would recommend her to anyone.
Review №8
2022-05-29Waited over a hour outside after doing the 10 minutes of paperwork they make you do in your car. It wasn’t busy. Asked the same questions by the in take person that I just answered in all the paperwork. Why do the paper. Then waited inside for another half hour. Lied to about why people who just got there went in before me . I was told that person was having a heart attack, yet no ambulance came neither did the corner. Wouldn’t go back.
Review №9
2021-12-31Everyone here is consistently so kind and helpful. I cannot thank the workers here enough for everything they’ve done. This place is super clean, and well managed. They always do super well and always keeps a calm tone under pressure (which is a wonderful thing especially when you have anxiety issues). They have one of if not the best staff I’ve ever encountered!
Review №10
2022-02-23The people here are completely rude and belligerent. They always find something extraneous to complain about or be nasty about for no reason such as the type of mask Im wearing (mind you the ones they provide are proven to do nothing and the people behind the counter in the back scarcely wear them anyway so why I was made a target is beyond me). Multiple times I have seen the folks in the back remove their masks to talk and nobody made a fuss about that, or for the other people in the lobby who were doing the same thing. Then I got snapped on for sitting in a certain section of seats and told I was supposed to sit in my car (which I dont have) and then told to sit in the seat directly next to the one I was in for some reason, as if that corrects any issue. I was barked at that they do covid temperature checks which they clearly dont, nobody was checked whatsoever. Those remarks and orders seemed to serve the receptionists fragile ego more than it did the health of the general public. This place is a joke.