Outdoor seating
Yes
Panera Bread in Hummelstown
Categories
Location on the map
Hummelstown, Dauphin County, Pennsylvania, US
Service options
Kerbside pickup
Yes
No-contact delivery
Yes
Delivery
Yes
Takeaway
Yes
Dine-in
Yes
Highlights
Fast service
Yes
Great coffee
Yes
Great tea selection
Yes
Popular for
Breakfast
Yes
Lunch
Yes
Dinner
Yes
Solo dining
Yes
Good for working on laptop
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Wheelchair-accessible seating
Yes
Wheelchair-accessible toilet
Yes
Offerings
Coffee
Yes
Comfort food
Yes
Healthy options
Yes
Kids' menu
Yes
Quick bite
Yes
Small plates
Yes
Vegetarian options
Yes
Dining options
Breakfast
Yes
Lunch
Yes
Dinner
Yes
Catering
Yes
Dessert
Yes
Seating
Yes
Amenities
Good for kids
Yes
High chairs
Yes
Toilets
Yes
Wi-Fi
Yes
Atmosphere
Casual
Yes
Cosy
Yes
Crowd
Family friendly
Yes
Groups
Yes
Tourists
Yes
University students
Yes
Payments
Debit cards
Yes
Credit cards
Yes
Phone: +1 717-533-5242
Site: https://locations.panerabread.co...
Site: https://locations.panerabread.co...
Opening hours
- Monday:6AM–9PM
- Tuesday:6AM–9PM
- Wednesday:6AM–9PM
- Thursday:6AM–9PM
- Friday:6AM–9PM
- Saturday:6AM–9PM
- Sunday:6AM–8PM
Panera Bread in other cities:
Comments (199)
Good food, quick service, and a delicious assortment of drinks. Touch screens made it easy to order and know what was available.
Went here on New Years Eve and was still well staffed. Food was good and completed in a timely manner. Restaurant was clean and welcoming. Staff was friendly and got the order correct. Lots of parking and plenty of self service kiosks for you to order and not wait in a line.
Delicious as always. But at this Panera the food was quick and hot for curbside delivery. Incredibly quick after I placed my order. Big thanks to the crew working here!
Grace was exceptional as she waited on me. It seems in today world this type of customer service is rare. She went out of her way to get me fresh hot coffee. Grace was pleasant and friendly. Thank you Grace!!
Yes we were at Panera Bread in Hershey today we actually got the new chicken sandwiches they got spicy and the regular chicken they were the worst chicken sandwiches I ever had in my life they were not tasty they were dry they had little very little lettuce very little sausage in them they were just a terrible terrible sandwich Im sorry to say this some of your food is awesome that those new chicken sandwiches or trash
On a day where families matter most, this Panera Bread & staff went out of their way to take care of our families due to an emergency. We can’t thank them enough for what they did when we were in a time of need. Happy Holidays (Merry Christmas for those that celebrate). Thank you.
I’ve had an issue every single order I’ve picked up from here in the last six months. Items always forgotten. Check your bag before you leave because you will have to go back
I know times are hard but the quality of food has really deteriorated here. We got 2 burnt breads with a sprinkle of meat crumbs in the name of a sandwich. Very disappointed. Not going back.
Always good food and nice employees. I had chicken salad and it was very good. Bread bowls are also a favorite.
I had two separate bagels orders for a reason. They were going to two different offices. There I sat in my car trying to sort everything out🤦🏻♀️
Perfectly prepared meals at inexpensive prices. Definitely recommend the chicken Caesar salad and Mexican street corn soup
No cash credit or debit only no open registers, kiosk only.I left and went someplace else. That is just B.S. Who wants to risk overdraft fees on a debit card for a stinking cup of two dollar coffee?
Food always good. Staff are food too. Sometimes missing items.
I am not a big fan of Panera Bread, last time I ate there I had some turkey sandwich with cranberry which was disgusting and I had never gone back. This time I had a chicken noodle soup in a bread bowl and it was delicious. The service was also great
Got steak between bread and they actually got my order and got me a free drink and cookie. Here’s a picture of my empty plate, demonstrating how much I liked my meal
Did online ordering and it was good. I had no issues and the order was done quick and correct
The bathroom was disgusting!!!Ordered a 16 oz coffee and it was half full and the breakfast sandwich 🙄!!!
Food was good but miss the customer service since they switched to ordering your food at a kiosk.
This location has really struggled during this pandemic...I applaud the manager who consistently provides top-notch service even when short-staffed which is often. Grateful he shows up to work..now if everyone else would just get back to work!! The Chai tea lattes and bagels rock!?
Complete cluster $&@&$. Have to order at a kiosk that doesn’t actually have the whole menu on it (no milk, no hot tea - employee confirmed)Employees weren’t great and totally disorganized. Outdoor seating only, which I get and is fine, but there are 8 tables with only a total of 10 chairs. Avoid til post Covid
This is so great. Love, there chocolate bagel is so good, and chicken noodles soup is amazing.
Just ok. Never been fond of then before. So no disappointment there, still just so, so.
I have been coming to this location for years. I have had the pleasure of many smiling faces as well as Kyle who has now been promoted to management. Over the course of the last several weeks the young lady who is now at the register should really be in the back where she does not have to deal with customers. Shes never friendly and I was rude. And she just may have cost you a customer of over 20 years. Customer services everything and if you cant talk to people with customer service respect then you shouldnt be working at a register or in the front of the store. Very sa
Clean restaurant and outside grounds as well as patio area. Staff were friendly and got our order done quickly. Food was yummy and done correctly!
When I got to panera they stated the wait time was only 25 min which it I was okay with.. but then I noticed that it took so much longer than 25 minutes and the food line employees didnt seem to care at all . They were laughing and goofing around while their was another customer waiting for a salad a cup of soup for 40 plus minutes! The manager was no where to be seen and nor did he do his job and help speed things along ! I am very disappointed in the service.. when I was leaving I saw they were telling people it was a 45 min wait for food which is obscure and ridiculous!!!
If you have a job where you work late, Dont expect to get any bread bowls. Plus the steak and cheddar sandwich they tend to go a bit crazy with the horseradish sauce. The place was clean though and we did get our food pretty quickly.
I have giving this place four chances!!! Every single time my order is messed up and my sandwich has barely has anything on it. I got 2 free pick two coupons because I keep complaining. Its really ridiculous at this point, paying high prices for little to no food/wrong orders and in Hershey SMH!
It was just okay. I really wish they would bring the black bean soup back. I had it years ago and theyve never carried it since at ANY Panera Ive visited. So I end up getting whatever else is on the menu, but always leaves something to be desired. For the prices they charge, I wish their food taste better. The steak sandwiches we ordered were just ok, couldve used a bit more steak on there.. but overall their food is always bland, the bread is always hard and the coffee is not fresh r hot because they make it way ahead of time and let it sit in those thermos canisters. I dont think Ill be going back to any Panera again.
You cant order with a person at the register. You have to order at a kiosk then you have to get it to go. The dinning room is closed because they cant get enough help and they are out of some things.
Overall consistent with other locations. They were out of a few things on the menu when we went, but that happens from time to time. If you like Panera, it is a safe bet to go here.
I was at this location waiting to get some food for the family. I got to watch them work for a little . Lexi R is on her grind, I was impressed with her work ethic. Whoever the owner is you need to take note. She’s holding this location down.
They locked doors 20 minutes before closing time because employees seemed annoyed that guests coming after park closed. Half my family got in at 8:10 and we had to phone order to them because not allowed in. While outside, we watched at least a dozen disappointed families (BEFire closing time) locked out … Bad customer service.
Food good, long wait for dine in
I drive for doordash and Im constantly picking up things there the staff is very nice very professional and its always clean when I go in there and I dont have to wait in line for my food
Great food and efficient service at a great price.
The flatbread pizza was delicious! The place was clean and not very busy.
Good food, fast service, and clean.
Was tolerable. The tables and floors we less than adequate sanitation wise. Normally things are cleaner in the morning than the evening. It was as if the clean up was rushed through or even skipped.
One of the worst salads ever!! Poor quality ingredients, withered greens, presentation was awful and the whole portion size seemed more like a childs portion that filled less than 1/4 of the container!! Zero value for the price.
Bread and pastries are freshly made every day. The staff are very friendly and welcoming. The rewards if you use a Panera card are very good as well.Due to the fact that most of the ingredients are fresh and the breads are baked every morning there is a possibility that something you may want is out of stock. If you manage to place an order before the item is stocked out the staff is very helpful and willing to accommodate your needs, whether its with another ingredient or an extra pastry. I have always left with a smile on my face!Any extra food made for the day is donated to local charities, where as any other place Ive been to will just throw it away. So by eating at Panera you can also take pride in knowing you are serving your community.Due to the location and the fact that there are many random events that will bring large influxes of people, some waiting times may be longer than others. The staff is always working very hard to make everything as fast as they possibly can and thats all that really matters.Everything on the menu is customizable to suit your needs as well. I would highly recommend this place, whether you are looking to bring your family, get delivery, or place a rapid pickup to grab on your way to work.
Not sure what is going on with this location. I love Panera Bread and havent any issues at other locations. But the Hummelstown location recently made its third strike. Last order, one item was missing and other orders werent correct. The most recent incident a coworker volunteered to order online and pick up the food. Recieved a confirmation so left work to pickup and waited in parking lot for over an hour. Then was advised that orders over $70 dont come though or something to that effect. The manager resolved the issue by adding 4 cookies...... Thanks. After coworker returned back to work late, we discovered that one order was incorrect and one smoothie was missing. Stay away for large lunch orders if you want to return to work on time and receive the correct food. Apparently they do not have the capacity for this.
Everyone chill out. Restaurant/counter service is sub-par almost everywhere right now. Businesses cannot keep employees. They just quit on a whim. Forget trying to hire anyone. So....be patient...be kind...and perhaps thank the employees for showing up. My review from three years ago still stands:Great, fresh food. Free from chemicals.
Love the food and soups and ability to customize at kiosks if you prefer and pay right there but still have a waiter bring food to your table, unique and nice. Only complaint is they take items off menu that we like and now it makes it hard to go there without having items we really preferred.
Terrible service. First, locked doors 15 minutes before closing. Second, ordered 2 sandwiches that took 40 minutes to get. Could not believe how long it took and employees were leaving and people still waiting for food. Never again!!
Worst curbside pickup ever! I was waiting outside for extra 20 minutes but I still couldn’t get what I ordered! Nobody was there answering the phone as well. I know not every Panera is doing like this but this one is the worst. NEVER trust their curbside service!
Great service and food but the restroom was aweful. Door latch broken, no paper towels, not clean, doors all scratched up. Very disappointed in the restroom
As of posting on other reviews of Panera, Im not a fan of the chain. Yet somehow my family keeps finding Waze to get me into their locations. This time was in Hershey Pennsylvania. This store was cleaned, I will give it that. The ordering process was easy enough. For disclosure, I did not eat any of the food I got at Panera since I dont like i personally dont like it. The food took too long to come out. Other than that it was just an average fast food experience
Ordered online for catering. The assistant manager calls THE DAY OF EVENT at THE DELIVERY time to report that the address was outside of their delivery zone - claimed 45 mins, even though google map and yelp said it was a 32 min drive. When I called back, the assistant manager apologized and said she would figure out a way to get the food to our event and left it at that. The supposed manager of the establishment then calls, first of all, begins saying how it was not their fault at all that they called AT THE DELIVERY TIME, proceeded to say that they REFUSE to deliver the food and that it would be available for it to be picked up. SEVERAL times raised her voice and THREATENED to hang up the phone if we did not agree to her terms. Finally said she would call the Camp Hill location and have it delivered there, at least get the items half way, to which that was already 30 mins late for our event. Adamantly REFUSED to apply a refund or offer anything due to the inconvenience. Went over to the Camp Hill site to which the staff had NO idea we were coming or of any order that was supposed to be coming their way. Ended up asking the manager of the Camp Hill location to provide whatever foods or desserts they could spare for our event. Called this location again to inquire why they had failed to provide the Camp Hill with the food or any communication about our missing order to which we received more rude, incredibly unprofessional and unhelpful hateful commentary along the lines of this was no longer their problem.... please please beware of catering from this location, not only will you NOT get your food, but you will be met with incredibly rude and uprofessional staff that will honestly ruin any event!
This place was a disaster. I ordered on the app and it gave me a time to pick up my order…it was ready an hour later. The manager did nothing to assuage the situation. He was rude and did not offer upset customers anything in return for the awful service.
I hadnt been to Panera for quite a while. Today we stopped by for a quick lunch, and we are happy we did. Food was fresh, tasty, and delivered to our table. Their lemonades are also great. Try the agave one. Its my new favorite 😁
SERVED WITH A SMILEFOOD WAS VERY GOOD!!I WAS ABLE TO WALK AS A FREE PEOPLE, AND TREATED WITH RESPECT!! I ABSOLUTELY LOVED THIS PLACE!! I DEFINITELY WILL BE BACK WITH MORE FRIENDS NEXT TIME!!I DEFINITELY RECOMMEND TO VISIT!
Ate Mac and and cheese between bread until I got bored and started eating just the Mac and cheese with my fingers
I had ordered online and placed for rapid pickup. I arrived 5 minutes after the time it should have been ready and had to wait a total of 40 minutes before actually receiving the order. I had asked about it multiple times to 2 different workers. Both barely paid me any mind until finally a young woman came out and copied down the confirmation number onto a napkin and returned to the kitchen. The food was ready 10 minutes later and I did not receive all that I had ordered. I did not tell anyone about the missing items as I just wanted to get out of that place. Now, the experience was not great however the food was very good. I may give them a second chance in the future to redeem themselves
Normally I have no issues with Panera food or service. The store was particularly busy today but waiting 40 min for soup and salad seems pretty crazy. When I did receive my salad, it was not made as I ordered - it had chicken on it and Im a vegetarian. I asked them to put the remade salad in a to-go container because we had already waited so long - when I took my first bite I ended up eating a small piece of chicken! Found 3 more pieces of chicken in the salad. Not happy.
I always have been a fan of Panara Bread. They are consistent from location to location, which is nice. Prices are reasonable and the new iced teas are delightful. Service was a bit slow today, and it took an extra 10 minutes to get my fruit cup after my sandwich was done, but it happens.
While at Hershey medical we ordered from Panera. 3 meals... They delivered the order and it was missing so many things.. We called and they acted like its was nothing and said theyll have the missing items delivered is 5 to 10 mins. They substituted things without asking or crediting and it was all made poorly. The poor attitude from the person on the phone just topped it off. No apology then poor service.. So if youre at the hospital just avoid them.. A total was of money.. Sad. Good luck.
Went on a Friday night : one person taking orders, after we waited a very long time for our order for 3 meals and after I investigated why it was taking so long, the woman taking orders was informing people as they were coming in the door the wait time was at least 1/2 hour. I do not know where the manager was or how many staff they had working in the kitchen. Our order came up : childs grilled cheese was hard and cold, soups were all barely warm, sandwich was made incorrectly and presentation was slapped together. People were cancelling their orders because they couldnt wait any longer. I have been to many Panera Bread locations and I will NEVER go here again.
Good salads! Nice staff
The price is a little high for 1 sandwich and a frozen drink it was $16, I cant imagine taking my family there but for 1 or 2 people just expect to spend about $20-30 if you want a full sandwich. The food was tasty though.
As aways the food is great .but the girl who took my order did this huge yawn like I was to much trouble. It was a little annoying..then I had a free bagel and there was only one kind to pick from. I asked about the ones to my right and she informed me they were only for to go orders ..that was very annoying. Why is it the to go orders have a variety but eating in you do not. I feel this needs to change..
This location does not currently offer indoor seating. You have to order online or call the order in. They have about 4 tables outside.Food quality was the same as always.
Love this Panera bread. The people are great especially the delivery people, however, I had the unfortunate pleasure of meeting the manager as he delivered my food to my job and he didnt have the best attitude. He acted like I was wasting his time. The workers have a better attitude and thats the only reason Ive kept using them as my preferred Panera otherwise Id be done. Took off a star for poor leadership. Great customer service goes a long way!
Several healthy food options were available. The staff was nice and understanding when we didn’t quite know what we wanted. They then brought our food to us after a quick few minute wait. Bathrooms were clean and they had good specialty teas/ lemonades.
No line and waited 20 minutes to get a simple egg sandwich to go. Made me late for work. This has happened multiple times. And when ordering online order it is never ready on time nor correct. Will not be returning to this Panera anymore even though it’s in my neighborhood. They need more employees or a new manager.
A warm and welcoming staff with smiles for everyone and suggestions for those of us who cannot always choose what we want to eat. We have never felt that the staff was waiting for us to leave when we wanted to continue our conversations past our meals. Thank you for your hospitality.
Im not crazy about this panera. I had to pay extra for cream cheese spread for my free bagel and I made my own drink for a pick up order.
My visit was good outside of the kiosk need cleaned, I could feel the grungiest on the screen.Other than that, it was very comfortable!
We wanted a break from typical fast food. It was nice to get some fruit and vegetables in and some real bread not buns. The staff was nice the food was good and it felt more like a real meal than travel food.
We get delivery to ACS Consultants, INC about 3 times a week. They DONT nail it every time but they ALWAYS make up for it. Delivery drivers are always awesome. Even if they are a few minutes late, they throw in free pastries! Love em!
Complete disappointmentFood was ok, they messed up on 2 of the 6 orders placedService was super slow waited over 20 minutes when I asked about when it would be ready agree waiting 20 minutes I got a snappy rude response of they are busy.
Wonderful- Crowded on weekends! They just need MORE staff and keep those coffee pots full and fresh! They usually ARE fresh! Sometimes empty or half full( 1 or 2).Overrall? Great place to eat, get Coffee, pastries and other goodies!!
Great food and service as always. The front of the house was a terrible mess. Trash on floor, not just in one area but everywhere, around both drink stations around the setting area around the trash bin area. The mens room was in need of attention. No paper towels or napkins in any of the dispensers. Setting area needs attention. Arrived at 8 PM. Plenty of time after the dinner period to recover, seeing that the last order for the night is at 10 PM. Just saying...
Love the autumn squash soup and the mac and cheese sandwich was surprisingly good! Would order it again!
My salad seemed really small for some reason.
Panera is a warm, comforting place to visit. Friendly staff were there to help me out through my entire visit. 10/10 would recommend.
Our family spends a lot of time in Hershey Medical Center. We were gifted a gift card to Panera for a good meal. Unfortunately, it didnt turn out that way. I called to order and was told they couldnt take orders over the phone due to a system being down. So, I did an online order for 3 meals with dessert for everyone. The order arrived and was missing one full meal and all of the desserts. I called to ask about it and the response was Ohhh, yea, um itll be there in 5 to 10 minutes. We also dont have the cookies you wanted so what do you want instead? I told him what would suffice and he said oh, well we probably dont have that either. At this point, I was just irritated and told him to just refund it and he said ok, yea, Ill just bring you chocolate chip cookies. Fast forward and the missing food arrives for us to find out he really just gave us whatever he felt like giving us. Instead of the 6 cookies I ordered, there were 3. The delivery person said we were out of flatbread, too. So its on some other kind of bread The bread was an overcooked tortilla wrap that was so crunchy and dry it was inedible. Moral of the story...save your money and eat somewhere else until they can learn common courtesy and apologize for their mistakes instead of making them seem like an inconvenience for them.
Good food, a little pricey but tastes good. Nice atmosphere too. Employees are very friendly
Had to leave because they were low on food and had an extremely limited menu. Very disappointed. Usually a great place to eat.
Awful. Placed an order at 9AM for 11:45 and it still wasn’t even close to being ready (45 minute wait). Also rude management, wasn’t apologetic at all.
Sheldon was very patient and helpful as I placed my order. I look forward to my soup + on this rainy day! Thanks for making healthy fast food and so glad I could get soup to-go.
Steak is ok, blueberry is fresh.
My daughter loves coming to this location. I think there could be a little more seating and the parking lot is tight. However, it is a high quality chain and I love that the calories are displayed on the menu.
If youre coming here to work, beware lots of kids! This location must get a lot of tourists that are in town for Hersheypark. Very noisy. The booths could be cleaned better. Lots of splatter on walls. Also last booth next to drink station had tons of gnats just sitting on it and on wall. Souffle was burnt. Also fruit cup was not ready right away, had to take buzzer. Which I thought was odd for such a simple item. Not returning to this location. The one on Union Deposit, never disappoints.
We got our meal to go order online to pick up the only down fall is we got soup and pasta with no silverware and we were staying at a hotel so we had nothing to eat our food with. Had to eat my pasta with a straw!! Other then that the taste was good
I ordered the chicken tortellini alfredo which was tasty. Pasta could have been boiled for a other minute or so since some pieces were not as tender. Did have a major issue trying to connect my laptop to the internet, which was a very odd thing. So I was not able to work while there. :(
Delicious and on time, rapid pickup order. Strawberry poppyseed chicken salad is the best!
Only go here if you want to wait an hour in line because they only have one person taking orders which is usually the manager. They never pick up their phones if you call in. Don’t offer apologies. And ALWAYS out of avocados. Just avoid this Panera location. Oh and you can always hear the employees arguing. Professional.
They did a great job. So clean and organized, plus there is so many great options here. Was able to order at a kiosk and be safe.
Closed 3hrs early with NO notice! I had driven all the way from Hershey Medical Center, not too awfully far but still a decent drive when your loved one is there.They closed early supposedly for training yet all I saw was a bunch of kids just hanging around and goofing off on their phones. The manager was very rude when I called and asked what was up, and found out why they were closed from to kind ladies just exiting the place.This all took place right about 7oclock too. They children running the place apparently dont know how to run a proper business.
We enjoyed our rice bowl but were disappointed to find the bear claw we ordered and paid for wasnt in our bag. We used curbside pick-up and other than that all went well.
Food was average for a Panera. Disorganized, order kiosks, and pick up took forever. Restrooms 🚻 were not clean at all.
We ordered two breads, paid for them with a credit card the night before we needed them. We went to Panera Bread to pick up our bread at 0930 the next morning, and they had no bread made! Our order was never filled, the bag had a receipt attached with NO BREAD in the bag!!!! We were told “sorry”, we will credit your card???? They had no bread at 0930 on a Saturday? This is not the first time something like this happen to us. I’m not sure, but if the word BREAD is in the name of your store, you might want to consider having bread. WE WILL NEVER GO BACK TO THIS STORE, we will drive further to get better service. Union Deposit Rd., Panera always has what we need, like today both the breads we wanted, they had. A few miles out of our way, I don’t care anymore.
Our family loves Panera, but had a terrible experience at this location. Please do not go to this Panera if you are a person of color (ethnic or religious minority). Manager was outrageously hostile, prejudiced, and dismissive when we requested a hot chocolate be served without marshmallows. Would give a zero if I could
The food was Good...but. almost often.for curbside pickup do I find myself sitting to be forgotten.
When we accidentally ordered our drinks to the wrong location, a helpful employee at this Panera offered to remake our order, no questions asked. Great customer service!
First time Ive ordered ice coffee since last fall. Very disappointed that it is not available in the dining area for self serve. Now you get a FULL cup of ice topped off with just black coffee. You have to dump out some to have room to add milk and sweetner. Or get a second empty cup. Staff looked at me like I was stealing beverages....
Got salad, bread & water to drink!Delicious as always!
Love Panera but the Hummelstown Store mixes sweet & savory bagels in the same bagWhich is really YUK if you order asiago bagel & its mixed with cinnamon crunchHow easy would it be to separate
Excellent! They resolved a potential allergy issue very professionally. Food was very good and served quickly. A family favorite, has something for everyone.
What has happened to this place. Used to have nice sammies. Just so,so. Soup was luke warm, bordering on cold. My sandwich had one thin slice of chicken with a thin slice of cheese with a drizzle of BQ, three leaves of spinach, the flatbread was thicker than the makings. Left me a little flat.
Food was very salty compared with other Panera bread locations. We ordered Mac and cheese for the kids and they could not eat. For adults we had Chipotle chicken sandwich and it was salty too.
Pretty typical Panera - service was quick enough around rush hour - no particular complaints.
Came in at 4 pm, place is mostly empty, plenty of employees chatting behind the line, but pretty much all of the tables were dirty. Some even had peoples dirty plates and trash that have been sitting for who knows how long. We had to clean our own table to sit. Everything still dirty when we left.
Service is incredibly slow. I have been waiting 40 minutes and still no food. This used to be a fairly quick place to grab a good meal. I will think twice before returning.
Bathrooms need a major makeover. Food good but later in the day they tend to run out of sandwich breads and sides of baguette so go early or place order in advance. Their online app doesnt have ability to alert you when they are out of bread.
Great place to visit. There is lots of parking, but like most Paneras seating is very limited during peak hours. The food is always good and the service is excellent.
Excellent customer service food was tasty but they could stand to put a little bit more stuff in their sandwiches thought there was like 1 maybe 2 oz of tuna fish in our sandwich and for the price that you paid for it I father need a little more but it tasted good
Employee completely ruined our order after having to tell them multiple times what we wanted, anything from wrong sand which to receiving the wrong size soda. Do not recommend unless you want to feel dumber after dealing with their employees.
Used the kiosk to place my order. I had to wait 23 minutes to get my tuna sandwich and when I asked for the status of my order the manager couldnt find find my name. Lastly, it was 68°F outside and felt like 30° inside the building so I was freezing while waiting. This was the worst experience I have ever had at a Panera and would recommend going somewhere else.
The past several times I’ve been here they’ve been out of nearly everything on the menu. Items such as bread and soup are often all out. They put the kiosk right by the door so you order your meal first just to find out that there are no open tables then you have to track someone down and ask them to change the order to go. The place is always a mess and the amount that you pay doesn’t even make sense for the portions you get.
Pretty good for a chain. Fresh & healthy. Ordering online for pickup is very fast. Prices are a little high, about 10% overpriced.
Disappointed in Panera, the Hershey-Hummelstown cafe has always delivered to our business, we have ordered from them at least 4 times a year with big orders. Now the day before they have decided that they can not cater /deliver to us. Which leaves us scrambling to find someplace else in short notice.
Food was good and fast. Tables needed wiped down though.
Easy to order and pay on the mobile app and always have mobile orders ready on time. Great if youre grabbing to run or eating in. The people are super friendly and deal with questions and order issues well.
Friendly cashier. Really good items. Try the plum ginger hibiscus tea....its great! Would give 5 stars but the scones are kind of expensive.
Been an hour And STILL waiting for my food. Literally just got a bowl of soup.
So rude. Everyone huffed and puffed as we walked in only a half an hour before close. Customer service was the worst Ive ever had at a panera. I asked the manager to heat my Mac and cheese up nicely and he told me to do it myself. Never again
Exceptionally poor service at times. Waits areOften long, not enough people taking orders. Inexperienced staff.
$10.00 sandwich that’s smaller in size than a iPhone 10!!! What a joke!! Then you call in to speak with the manager and their phone just rings and rings. We USED to go there every Friday night but this is the last time I’ll give this company a dollar if mine!!
Great food, but also great people. They made sure my meal was right and even offered to redo a sandwich with looked a bit burn (that actually made the sandwich better, but that was great of them)
I have come to Panera multiple times the last three times they were out of bread, blueberry bagels, coffee, etc. I let the manager know that I was dissatisfied and all he said was Im sorry. I do not recommend this restaurant
I love the food, but this particular restaurant does not do a great job wiping off the tables or keeping the dining area clean in general. Literally every unoccupied table was dirty.
This location can be very fast one time and very slow the next. The food as always been on point and the fireplace is an added bonus. The parking is always plentiful also.
Overpriced bland food dressed up with weird toppings to make you think theyre upscale. I wish my grandparents would stop going here, theyre wasting their money.
Ready in 10 minutes translates to ready in 20 minutes to an hour and/or they donthe know how to read a clock. It is an awful place to go for a quick meal as it is slower than every other take out or sit-down dining place in the area.
I was pleased with the help at the counter, as David was very helpful and accommodating, and the Soba Noodle bowl was good...however I found a piece of chicken, after the assurance that it was vegan.
Excellent quality of food (the best I have ever tried at Panera bread). Friendly staff. Great location.
Love the emphasis on fresh ingredients. Salads are very good and I like the broth bowls. Can not comment on sandwiches since there are no gf options.
The people were extremely friendly, service was quick, the place was spotless, the food was fresh and healthy, but, Im an old Dutchman, because it was so healthy it lacked flavor, give me good ole artery cloggin, cholesterol inducin, blood pressure raisin fats, spices, glutens, sugars and red meat, other than that it was great..🤗😈😋🤡😱😎👍💓🙂🤔
I love there salads however, the staff could work on their customer service! Also, the cooks need to read the orders correctly they almost always forget something!
Food is good as usual but since they start serving food on table people not pick up after done eating and staff is not quick enough to clean table, so it was 4 tables were empty but you need to request some one to clean!
The food is always good but the portions are small and the bill is large. Were always happy with the quality of the food but we always leave hungry.
Dont go over there after 6:30p as they will be out of most types of bread. Its happened to me three times where I went for sandwiches and came home with salads. Salads were OK but overloaded with coos coos.
The service was way slower than Id have expected given the amount of customers ; the food is okay, I always have a bit of trouble finding meatless healthy yummy food in a good variety
One of my favorite local restaurants but they have really been letting things slip in the cleanliness department.
Food is just as good as any other Panera. Lately, my online orders have been ready only after Ive gotten there, but this is relatively new
Clean interior with a small outdoor seating area. fast and friendly service
I love going to Panera bread the food is healthy and delicious that the sphere is great. Customer service is friendly and accommodating.
Food quality was adequate, but breakfast portions seemed ridiculously small- 1/2 sandwich, 1/2 cup fresh fruit, 8 oz. Yogurt parfait with less than 1/2 cup yogurt...
Food was delicious! Staff was very nice! No complaints...
Always fresh and great tasting food. Fugi apple salad is a favorite.
Good fresh food. I just wish they had more gluten free options in their bakery part...literally 1 cookie and thats it.
Soup is fantastic! Love the pick-two special for soup & half sandwich.
It was good. I was disappointed that they were not serving Mozzarella cheese for some unknown reason, but I chose something else.
Disappointed that I ordered a salad and told them to not put something on it. It came with it on it and it took 1hr to come!! Brought us cookies to make up for it but still didnt bring me another salad! Very bummed! 😕
Love my cheddar broccoli soup and Mac and cheese! Yum!
LOVE the food. Always great and tasty. Love that its good healthy clean eating..
Quick stop in for coffee loved it
Very fast service. Strange they had the fireplace running in July.
Panera is always good! And I recommend this one specifically if youre in the area
Catering refused to serve our house even though we live in Derry Township less than 3 miles from their establishment. They claimed we were outside of their service area.
Untrained employees, inattentive to the order. Subpar bagels ,overpriced for a very small cream cheese need I go on
There is no bread bowls for soups! In Panera Bread no bread!!! Manager didnt find any solution and didnt do anything to make us satisfied.
Good location, great food, friendly staff.
All I can say is my 5 year old loves the Mac and cheese, so, being a good dad requires I take her there
I always enjoy a good meal at any Panera bread.....Though, Ill never order the French onion soup from there again....
Good branch, decent sized. A few mishaps during online ordering but nothing major, could always strive to do better though !
Its a convenient place to stop while in Hershey for a quick bite, or for some coffee or tea. Very clean and has a few outside tables as well.
Much better than fast food. A nice menu with varied selections.
Very slow. Also forgot part of my wifes order!
Great food although a little pricey for what you get. However you wont be disappointed with the quality of food.
People were great, service to get the order was slower than other Paneras
Power sandwich was awesome! Service great! Dark roast was super weak today, unfortunately.
Geesh take it easy people. Good food, slow at times but use the rapid take out! Never am disappointed.
How do you go to a Panera Bread and they have no bread🤔 the service was not that great either stood at the register for a good bit of time while 3 employees argued over whos turn is was to take an order
I love this place! Yummy food. Lots of healthy options! Quick Service. Im hooked!
Food was great. The staff was friendly. The restaurant was clean and inviting.
The WORST service, messed up our large orders multiple times. Constant attitude from the manager and general managers. Can’t even make a sandwich correctly, def will be taking our money else where.
I usually just grab bread to being home for the week. Amazing bread goes along way and always enjoy the ease of purchasing really good bread instead of making it yourself
These are great restaurants. Healthy, very good food. Highly recommend.
Ordered Chicken Pesto Grilled Panini, it was good. Every Panera os basically the same. Same menu, yadaddadaaa
Delicious and nutricious food for a good price with a fairly well sized portion to eat. I recommend the squash soup.
I had bad experience with one cashier today. She was very rude and never listen to me. She doesnt know what customer service is. I never going back to her again. Horrible.
Whats not to love about healthy, delicious food with great service and easy curbside delivery? NOTHING!
Because not enough staff to take your order. Kios was annoying would not let me order what I want only gave me a few screens
Burnt sandwich, ughhh. It wasnt too busy when I walked in. I was the second person in line. Not a good morning but the capucinno is great.
Great variety of crepes both meals snd dessert . Freshly made. Small intimate space
Panera is awesome. Lots of great food & really friendly people. Great tea bar
Food was cold hair in my food and my smoothie Manager was rude and no one even looked at me. Never Ever going there again
I always enjoy a cup of chicken noodle soup and a salad. Quality food and a fair price!
I love my Panera, but this location is frequently busy and is therefore often out of stock on ingredients
Didnt know there was Honey in the yogurt..so I wasnt able to eat it..I wish the menu board would have stated that..so that was a waste of money
Missed my damn lunch because they were 30 minutes past the pick up time
Great food, friendly staff and fast service!
Was really good and fast, have never had breakfast here before.
Love the food, service is great, love that you can order at the kiosk and skip the cashier
Not sure why I bother. The sandwiches, soups, salads I like are all gone from the regular menu. The stuff that remains, I do not care for at all.
Cashier had know idea didnt get cup for dinks didnt tell us about our rewards and forgot our pastries
My grand father has diverticulitis and you gave him bread with seeds... and all he wanted was some turkey bacon on a white roll
Total reviews rating 4
199 Reviews for Panera Bread 2023:
Review №1
2022-04-14This Panera is great. Amanda was super helpful and professional.I had a coffee and a bagel. The app was easy to use, and I can easily select to have my Bagel 🥯 sliced and toasted.Coming back soon.
Review №2
2022-05-16This is a bacon egg and cheese bagel. 1st this is one of the best bagels I have ever eaten in my life. 2nd top 5 in my book but I ruined it by asking for bacon egg and cheese on it. The sandwich is missing something. I will come for bagels any day.
Review №3
2021-12-06The food was 4.5 star worthy. Fairly quick, correct, and tasted good. The restroom however was one of the grossest restrooms I have stepped into in a very long time. I dont mean its been a rough shift, Im talking like that urinal hasnt been cleaned in over a week.
Review №4
2022-02-19Absolutely superb. I love this location and how clean it is. The staff are extremely friendly. The food, as ever, is unbelievably scrumptious and fresh. I’ve never gotten anything that was stale or bad. Don’t miss stopping in here for a good meal when you’re in the area. You can also use their app to order ahead and pick up, or do curbside pick up.
Review №5
2022-06-16This location is consistently underwhelming. Almost every to go or curbside order is wrong. The amount of times we have added or removed an item through their online platform, and it still be there or missing, is too high to count. The estimated times are also horribly wrong. We have waited well over 30 minutes from when they text stating the order is ready. Now, for dining in... came in with my family today per my childs request. The woman ringing us out seemed unsure of the options available for the kids meals (there are 4 listed on the board, but significantly more online). Okay, thats fine. Maybe shes new, not a problem. Then I got my order, opted for the apple as my side dish. The bottom was completely molded and nobody noticed. So not only did they give me a moldy apple, but I imagine it was sitting on top of another apple that 100% didnt get wiped down bc nobody noticed. Please Hummelstown location, please just pay more attention.
Review №6
2022-04-26The associate at the register, Anne Marie was absolutely wonderful and friendly and made our day with her bubbly personality. Just what we needed right now. Food was yummy as always!
Review №7
2022-05-17You order at a counter and they give you a vibrator to let you know when your food is ready. You then leave your table to pick up your food and they have the audacity to place a tip jar on the counter. Like Im going to tip someone that has me doing all the work that they should be doing. I wont be going to a Panera Bread in the future. Terrible experience.
Review №8
2022-05-15Not much to say. Typical Panera bread. Plenty of selection and no real complaints about what I ordered. Seemed fresh and the staff was pleasant as I have come to expect with other Panera bread visits elsewhere.
Review №9
2022-04-12Ordered at the Kiosk for quick and easy service. I absolutely love the Chicken Poppyseed salad! So tasty and filling, and still so healthy!
Review №10
2022-07-08The food was ready when I got there. I just had to pick it up and go. Great service. Highly recommend