Wheelchair-accessible car park
Yes
Penn Power Group in Bedford
Categories
Location on the map
Bedford, Bedford County, Pennsylvania, US
Accessibility
Wheelchair-accessible entrance
Yes
Wheelchair-accessible toilet
Yes
Offerings
Oil change
Yes
Amenities
Mechanic
Yes
Toilets
Yes
Planning
Appointments recommended
Yes
Phone: +1 814-623-6171
Site: https://pennpowergroup.com/locat...
Site: https://pennpowergroup.com/locat...
Opening hours
- Monday:7AM–10PM
- Tuesday:7AM–10PM
- Wednesday:7AM–10PM
- Thursday:7AM–10PM
- Friday:7AM–10PM
- Saturday:Closed
- Sunday:Closed
Penn Power Group in other cities:
Comments (55)
Do not go here in a Peterbilt. They do not know what they are doing, at least the guy that they had working on mine didnt. Went in with air leak in the dash, they diagnosed it to be a brake chamber, changed 2 brake chambers, air still leaking in the dash. Not from the brake valve.
Not sure about the bad reviews but Ive used this place all the time. Pure professionals. 3 hrs of labor for a tow and to take the oil pan off. Well Im not sure what that guy is complaining about. Ive been towed many times anywhere from 1 mile to 100+ miles. Even at there very shortest distance I have never been charged less then 3hrs. Im a one man operation and this place treated me like I took 100 trucks there a year. Professional and very kind. I wouldnt have my engine work done anywhere else. And they even made a mistake one time but when I took the truck back and they looked at it they where very upfront. Didnt try to blame someone else or make excuses. They got right on it and fixed it. Ive had dealers mess stuff up then try to blame me or make excuses. But not this place. In my book theyre a class above the rest.
Nice place, nice people, good service and they can get almost any part for anything and deliver it
Great facility, staff and quality of work. Traveled 3.5 hours based off a recommendation and very happy.
Awesome group of folks they go over and beyond to help , get u back on the road would recommend any Truck driver needing repairs to get it done here. Good at what they do
Penn tried to charge me $1000+ today for a roadside call and diagnostics on my truck. Within 30 minutes of showing up for the roadside call they told me the engine was probably blown and I needed to tow it to their shop. They tried to charge me 3 hours for that road-call. The truck arrived to their shop at 8pm (per my driver and the tow truck driver). They called me at 930pm to let me know they had removed the oil pan and found the main bolt spun and the engine needed to be rebuilt. I told them I would not rebuild my engine at their shop and to put the oil pan back and I would send someone to come get the truck. They tried to charge me 6 HOURS LABOR for that. Have you ever heard of such a thing? The mechanic had the oil pan removed and the problem diagnosed in an hour and a half so Im still trying to figure out what they did for the other 5 hours? They could not tell me why it only took 1.5 hours to diagnose the problem (which they called taking the truck apart) yet it took 5 hours to put it back together?In total they wanted to charge me 9 hours labor for those 2 things which was over $1,000. When I got upset (reasonably so) they dropped it to 6 hours labor. I was verbally quoted 2 hours diagnostics and never received a written estimate or agreed to 9 hours worth of labor for anything. I didnt even find out they were charging me 3 hours for the roadside call until I tried to pay my final bill today. I had no choice but to pay the bill because I had already sent my only other trucks bobtail from FL to PA to tow back the broken down truck and trailer and my drivers were sitting at their shop waiting to pick it up.Talk about someone taking advantage of a situation and kicking you when youre down. They told me we could come to an agreement on the bill otherwise my equipment would remain locked behind their gates. I told them I thought 5 hours was fair considering the roadside call was 30 minutes plus driving time and I had only agreed to 2 hours labor when it got to their shop but they wouldnt come down any less than 6 hours. Final bill was $839 for this. $839 to tell me my engine was blown!!!However, the guys who work there-Brian & Travis, were very helpful and patient and one of them gave my driver a ride to a hotel which really helped us out a lot. The lady in the office Etta was also very sweet but had to be the one to deliver the bad news unfortunately.
Our motorhome broke down on the PA Turnpike and we were towed there late on a Sunday night. I called the shop number and the answering service took my information.When I walked in the door at 7AM, my first impression of the place was that it was a very well organized and professional outfit. They have a clean and well stocked waiting room with magazines, coffee, water, & a complimentary washer and dryer for truckers.I was greeted by a very personable lady who checked me in. The shop had my information from the answering service so I didn’t have to go through my information twice. The manager, Lou, came out of the office to say hello and noticed that I was wearing my old Army fatigue jacket. I’m a vet. He thanked me for my service and told me that they would do their best to get me and the family back on the road as soon as possible. That really put me in a good frame of mind, considering the stressful experience of the previous day.Shane the mechanic did a great a job on my Newmar and had me on the road by the end of the day. He kept me in the loop as to what was happening throughout the process.Everyone I encountered there were friendly and helpful...one of the guys even asked if I needed a ride to grab lunch.We weren’t feeling very lucky when our rig broke down, but we really lucked out when we were towed to Penn Detroit Diesel!
Limped my truck to the shop and they took no time getting it in amd finding and fixing the problem correctly amd quickly. Ill take my truck back to them whenever it needs to be fixed which I hope is t anytime soon sorry.
Carrier apu needed a belt change. Got the apu covers off, truck side fairing off, belt changed, covers and fairing back on in about 90 minutes. Would recommend.
Great people to work with. Been bringing trucks here for years. Always fixed right, in a timely manner and at a reasonable price.
Very friendly and professional people. They are dog friendly. Have a washer and dryer for drivers to use. Will shuttle you to one of the local hotels. Nice big lot to drop trailer in if getting apu fixed. Easy to get to. You do have to go under a 136 bridge. Just go slow. Right turn onto webber road is kinda tight. But this place is awesome. Also service Detroit engines and allison transmissions. Also work on thermoking and rig master apus.
Really really greedy people , my truck was not touched even and they charged me $412 for nothing , they are really expensive, stay away from them and check other places.
I have been in business 23 years, and have been ripped off before, of course,, but nothing compared to the ludicrous bill I just paid at Penn, Bedford. To R&R a pto and re-shim on an Allison 2500, (which the labor guide calls for 1.3 hours HIGH time), I was charged 6.5 hours @ $105 per hour! We install 3-4 of these a week at our shop, in 1-1.5 hours max. A $700 bill that should have taken 2 hours maximum! Do all you can to find another shop for repairs before going here fellas!!
Great guys working here the mechanic stayed well past his hours and really found the issue with our rig. Would recommend them especially if your an independent.
Friendly service,had all plastic coolant lines,egr cooler replace,why i give 4 stars is ,i pu trk tues nite,start up and coolant every where,next morning they had to replace basically freeze plug,and redo egr gaskets which was blowing coolant everywhere,no issues ,got right in ,and very proffesional about it,but shoulda been chkd outseemed like rush job but they took care of it
THE BEST SHOP IN PA, hands down people in here are super friendly knowledgeable of the work they are doing.... they will make a truck driver or anyone that walks in feel like at home... they treat you like a family member... FREE drinks,snacks and laundry... what else can you ask for?
Had a starting issue, they had some out to me in 15 minutes. I was just outside of Bedford PA. Drilled a hole, put a new bolt for ground cables, charged the batteries. Had me rolling in no time
Showed up after hours when my reefer went down and met me at the place. Fixed it no problem and I was on my way within half an hour.
THIS business is vert high on the bar. All D employees: the manager the front desk, part department, and shop (go way, way above the scale to may very sure that they can in everyway possible to get you waited on and help U with whatever pro-blem that U may have. If it can B fix, they WILL that care of you. THEY treat you like royalty. MAN, let me tell you (they have a laundry room and driver lounge.) It is a VERY, VERY good thing for all driver.
Fast and professional. TECH WAS friendly and knowledgeable. Worked on both APU and refer
I give them 5 stars due to the fact I cant remember one time us taking any of our trucks in and them not doing it right the first time and the service department personnel are so amazing to deal with one of the best Detroit deisel garages if you have to get work done to keep running see these people first if possible!!!
Clean work place, friendly people,on time work performance,I can count on their services.to other drivers, you never try you never know,try them yourself and see the difference.
They work on anything diesel and refrigerator TRL
Best detroit shop in the nation!!! Got me in quick and for repair and out the same day.
A big thank you for getting the truck in and swapping out the turbo in a timely manner I greatly appreciate it and thank you for the ride to the hotel
I love it.. Awesome place When you get something broken..
Great experience. Timely customer service, and very knowledgable staff.
Great service. Good people. Fair and honest.
You can do laundry there . Trump fans all the way.
Always does a great job asap, and can finish rest break here, friendly and responsive.
Guy on the counter knows his stuff. Delivered part same day. Good job.
Nice lounge for waiting for your truck to get worked on.
Excellent service. Great lounge!
Timely repair , great company
Great Shop for diesel trucks
Very reliable service.
Loaded with a frozen load and they got right on it
You Guys are Rasict with Hispanics.
Awesome 👌.
Good people
Terrible
Great Service
Bad service!
Great service
It does not work because they are only for trucks
Total reviews rating 4.3
55 Reviews for Penn Power Group 2023:
Review №1
2022-03-29Good management, friendly and helpful staff and they are really professionals! I got twice in their shop, and they gave me right diagnosis to my truck in a quick time !
Review №2
2022-06-30Do not bring your CAT engine here. Although this shop advertises it fixes all makes including CAT, the fellas who work there are clueless on that one. They’ll bring you in and in a few hours will announce they don’t normally work on CAT ( no ECM diagrams in my case). So you will leave with useless guesses and a few hundred dollars of paper weight.
Review №3
2022-02-16Good customer service I had a lot of work done with these guys and I still continue coming back I had a transmission replaced an engine replaced they do all my service in my truck excellent excellent excellent place good mechanics I aint got nothing bad to say about these guys and they will continue to have my business dark Knight logistics LLC
Review №4
2022-02-09All people is very helpful….they took 1 days to fix my truck after get parts...and they drop to me at motel and pickup form motel when ever I wan to…Thankyou pen power group..Pete is very nice person…..
Review №5
2022-01-20Great place staff is very frienly they make you feel at home ...Technicians get down to the problem and get it fixed ..Get you back on the job in no time ...I will defenently recomend Penn power group to all my truck driver friends and everyone outthere ...GREAT GREAT PLACE ...👍👍👍👍👍👍👍👍👍👍👍👍👍👍
Review №6
2021-08-17I used this shop twice for refer repairs and I must say they will get you in and out pretty quick. This last time my alternator went out. From the time I hit the lot until I left it took them a hour, will definitely be back.....
Review №7
2021-10-15Only tow into this place but the service manager is always professional and courteous.
Review №8
2022-03-30Nice Staff, a reasonable time to fix a truck with highly skilled mechanics!
Review №9
2021-04-07This shop is money hungry!!! My check engine light was on and I was in degrade mode, they came out to assist me, checked my codes and it said outlet nox sensor. I drove it to the shop and they fixed my inlet sensor and said that was the problem.. they charged me $1000 for a $ 450 part then once they were done my truck still was not working having the exact same issues..then they said oh maybe it’s a valve. I was tired of playing the guessing game with them at my expense so I paid 1500 then took it to another shop . The whole time it was the outlet sensor, exactly what the codes said it was smh ..
Review №10
2021-11-24First time my experience with there Sarvic is excellent very professional technician with reasonable price & specially cumulation response was very impressive with quick response, front desk staff was friendly.