Kerbside pickup
Yes
Petco in Philadelphia
Categories
Location on the map
Philadelphia, Philadelphia County, Pennsylvania, US
Service options
Delivery
Yes
In-store pick-up
Yes
In-store shopping
Yes
Same-day delivery
Yes
Health and safety
Mask required
Yes
Staff wear masks
Yes
Staff get temperature checks
Yes
Staff required to disinfect surfaces between visits
Yes
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Planning
Quick visit
Yes
Payments
Debit cards
Yes
NFC mobile payments
Yes
Phone: +1 215-423-4414
Site: https://stores.petco.com/pa/phil...
Site: https://stores.petco.com/pa/phil...
Opening hours
- Monday:9AM–9PM
- Tuesday:9AM–9PM
- Wednesday:9AM–9PM
- Thursday:9AM–9PM
- Friday:9AM–9PM
- Saturday:9AM–9PM
- Sunday:10AM–7PM
Petco in other cities:
Comments (199)
Amazing staff. Loved my pup and helped us find a chest strap. You can tell they all love their job.
Employees are very nice and helpful. Will go again when I need anything for my animals
Took my grandmothers dog in for grooming. It was the puppys first time ever. Will be the last due to the groomers rude unprofessional attitude. Stated that the dog was to nervous, and she pooped 2x, then proceed that she could no longer be taken there for grooming. It was the again, the puppys first grooming experience. Took her there cause she really needed a cut. But I guess we will need to find a private groomer that understands puppy behavior
Workers are nice . Could have more choice if you wanna get a pet. I bought a hamster for my son my wife didnt like it I bring it back get full refund no questions asked . Easy going. Willing to buy from them again .
Been shopping in that store for years very pleasant place to shop store manager is excellent always got time for you and theyre all just completely always helpful love shopping there its a pleasure
I buy mice as pets as they are very funny, sociable, bond with you and cute. I bought 6/7 of my mice at this store and I had an issue for the first time with the mouse I just purchased yesterday showing obvious signs of an upper respiratory infection. Petco guarantees that within 30 days of purchase and having a receipt, they will refund you or treat your animal at their pet stores local vet. This includes reptiles, invertebrates, birds and SMALL ANIMALS including the mouse I purchased. A woman on the phone this morning told me that they’re not going to refund me or help me out because they sell them only as FEEDERS to be fed to snakes and not to be kept as pets and “this has been their policy for years”. That’s news to me!!! A different Petco location will be helping my animal out as this Aramingo Ave store either goes AGAINST POLICY of helping and refunding purchase of small animals or they just have an old hag on the phone who doesn’t want to do her job and help their animals and owners out! Also, good luck getting them to answer their phones most days. It doesn’t matter how many times you call or how long you wait on the line.
Good variety of pet food; however, shelves are beginning to look empty the same as supermarkets. Price comparison is not good though always higher than other stores.
Nice place to go to mind relaxing great store
Good people don’t mind helping out and usually very well stocked
I love Petco honestly. I go there for almost everything. The only complaint that I have is that almost everytime I go there for feeder fish, theres hardly ever any. Kind of wish they would send emails to let people know whats in stock and what isnt or at least when new shipments arrive.
Great service. Highly stocked.
Served with professional staff and I was very impressed
The employees are knowledgeable and go above and beyond.A gekko got out and the employee was sliding around on his stomach looking for it 🤣😂
Convenient and easy accessible location, fast check-out process, welcoming sales associates who seem to actually enjoy the work at petco.
This Petco store offers everything I need to keep my pets fed and happy. The prices are fair and there are often sales. Usually things are in stock. The employees are helpful and offer assistance. Service sometimes moves slow at the checkout. Inside of the store is clean. The outside needs to be cleaned.
Im always able to find what I want easily. If I dont see something that I maybe looking for, most of the time an employee will assist me. Great place
Carries Weruva cat food and all the flavors my cat likes. They even have cat harnesses, soft ones tooThey have reptile stuff, fish stuff, basic ferret/bunny/guinea pig stuff as well. Lots of dog stuff
Your pet needs. I have a turtle, so the turtle stuff goes fast but its pretty well stocked all around and they dont mind helping when needed.
I went there to get worms only to find the worms marked LARGE were the same size as the ones marked small even though they were marked with a higher price. Half of the worms in the containers were dead and straight up frozen and black. An employee came over and told me that I would not find any mealworms larger than these even though I have bought them from petsmart plenty of times. He was incredibly condescending and rude and was trying to get us to buy the bin of nearly half dead worms. Highly reccomend going to petsmart instead for any of your reptilian needs.
Plenty per food but only one cashier and then only one person working on the floor and waiting to get an animal sometimes it takes 20 minutes or theyre out of stock of mices even though they say they bring in every Wednesday the next day theyre already out they need more worker to help the customer when they come in and ask them do they need help with anything thats just my opinion
Always have what Im lookin forAlways a great time awesome pleasant customer service!!!!
Very nice staff. Usually clean inside.Quiet.
I just left there and they over charge me now I have to call customer service and God knows when Ill get my money back 😡
I spoke to Rose. She was very knowledgeable and did not ignore me and stepped forward to greet and assist. She did an amazing job, so knowledgeable and taught me my mistakes with my aquarium. Day 1 of lowering the ammonia and my fishies, frogs, and snail are still swimming and happy:D Thank you for the recommendation!
My pet rewards never comes up with my phone number or email, they are under staffed and have a small selection
Always stocked. Staff always pleasant and helpful
Great pet shop, with excellent variety
I really love this particular Petco because they always seem to have a full stock of items I need. Some of the other locations dont seem to be stocked as well although I know a lot of shows are empty due to be shipping issues because of covid. I dont know how they do it but this particular Petco seems to always be well-stocked
Took my dog Munchkin for the grooming services.Tamara did an awesome job.No razor burns.On top of the proces prices have gone down.And thats always a plus
Warm comfortable store an very pet friendly..
I noticed products from science hill diet, dry and canned food were on shelves. Need selection for senior kitties. Otherwise, overall store seemed to be better stocked.
This Petco has the best selection in my area. The staff is very helpful and super friendly. I don’t usually do reviews but I want to give a shout out to Dan. He gave me excellent customer service! He went out of his way to price match the online cost, which was greatly appreciated. This is by far my favorite Petco. I’m a forever loyal customer.
It was just a mess. With COVID there hasn’t been any kittens or anything there. And everyone is preoccupied on nothing but not cleaning up their idle from their orders. Some of the workers were very nice but others didn’t want to be bothered.
Everything one there was nice and good to me even the Young lady that help me out with the fish I pick out thanks 😊
Negative Stars... I went there Wednesday (7/7) morning looking for a pet for my son. I didnt see any employees to ask for help. I went to the register to ask if they have the pet. She told me to *get out of here*. Very, very rude. So rude. I planned on returning and buying some items I liked for my cat. Not after that!!
It had no pet deodorizer for kitty litter and there prices are highway robbery!! And they dont care for cats bc they groom dogs but not CATS!! My baby needs to be groomed too and i dont like that discrimination!
Never disappointed this place has everything I need for my fur babies fair prices with a great selection to choose from.
Never answers the phone and no one greets you or try to help any customers in store
Great location. Shelfs were fully stocked. Check out was fast.
Rosa Ortiz aka Roe, is the best groomer. She not only listens to exactly what I want but she keeps very good record of my kids health issues! I usually take both my kids to get groomed at the same time but Leelee was just recently groomed by Roe. Leelee has allergies, not Ben and Roe noted that in his profile. Ben is 14 years old and even though he is super healthy and viral for his age, there are parts of his body that ache. Roe is aware of this and is always so gentle. I monitor my kids when they go into the salon and especially when they walk out and Ben and Leelee are always happy walking in, as well as, walking out! Thats a very good sign that they are being treated right! So yeah, Ms. Ortiz is definitely someone I trust with my two babies!!!
They have everything you need for dogs cats and any thing you need
Good service and good fish care,fish tanks are clean and fish look happy and healthy
Rosemarie is very good with my Fur Baby.
I can never really properly rate a pet store lol. I guess as far as pet stores go this has everything you need for pets of all species and sizes. Offers washing and grooming for dogs. Idk about cats because Im not a cat person but I dont see why they wouldnt.
Clean store, I love their self serve dog wash, you pay for a wash and are handed the soaps and things needed to wash your pet. High tubs so dog walks up a few steps and no need to bend over. Highly recommended
THE MANAGER AND CASHIER WERE VERY RUDE...PREJUIDCE AGAINST BLACK PEOPLE...I would give them zero stars..
Store is stocked with what Im looking for 90% of the time, store associates are helpful even when busy restocking large amounts of products that is neverending it seems. Petco online offers free home shipping on orders over $35 and also offer curbside pickup, same day and repeat delivery. If you have any questions on a product or looking for a different comparable item to one that maybe out of stock call online order customer service to place your order, their customer service sofware lets them see by key word etc in their stock system multiple same type or comparable products at a better price and sometimes better reviews for hard to get or always out of stock items. I usually check Chewy, Amazon and Petco for item price which is usually only a few dollars difference between them and Petco has bee holding their own with offering lower prices between the 3 of them. There are also times you just have to see items in hand to be sure of size or selection in store just to be sure.
John the manager has been there for many years. He is very helpful and great personality. Petco.is my go to place for grooming, supplies for my bearded dragon and keeping my two puppies happy. Thanks for riding out the storm with us in Port Richmond.
I like it here. Its clean, the employees are pretty nice. They always almost have everything in stock. I witnessed one of the dog groomers get aggressive with one of the pets she was grooming. Other than that and the fact they dont price match anymore only with their online Petco. But for the most part Ill keep going.
Its a above average place to shop for your pet. Both good and bad experiences.
Love it buy my fishes here
We love visiting all of the lizards, snakes, fish and mice! Staff is super friendly and accommodating. I always find something awesome that I didnt even know I needed for one of our dogs! This time around it was a cute doggy t-shirt for our pit and it was marked down from $14.99 to only $4!
The staff in the aquatic section is always so nice and friendly and to be honest cute too however the store never seems to order enough small feeder fish night crawlers or ghost shrimp for my hungry hungry eels.
Helpful Staff. Clean Store. Short Lines
The staff was a bit standoffish. However I was able to find what I needed. I am not a fan of their parking situation. I would shop their again if Im in that area which is rare
Petco is the only place i have found that does a deshedding bath with their grooming services that actually works. it is an upcharge compared to a regular bath but is completely worth it and works better than any other place i have tried. Krissi is super nice and will take great care of your pup! :)
I went there twice to purchase a fish with my children.The first time I went was on a Sunday. When I called I was told the pet section closes at 6:30pm, but when I arrived at 6:27pm we were turned away because they were no longer selling fish. I was frustrated because when I called I was told something completely different, but I just left it alone and chalked it up to “miscommunication”.I went back that Tuesday. At first the girl at the fish booth literally just started at my family after she finished with the people prior to us... no hello, step forward, noting ... we eventually stepped up and greater her (as if we worked there). She let us enter. I asked her what which fish had the lowest maintenance and she went through an over on each section in less than 1 minute... how could I possibly keep up. Ultimately I was annoyed because she basically rushed through us to go talk to and hug up on her male coworker.I have a 2yr old and a 6 yo, she literally raised her voice with my son for flicking the fish label. That was the final straw for me.I think the girl honestly may had Social issues or was simply a horrible customer service associate. Either way I will NEVER go back to that location, and may never try another Peto in general. It was really difficult to hold myself back when she raised her voice with my son. But I’m a woman of color. I wasn’t going to risk my freedom and/or life for a rude and nasty hourly associate (not that there’s anything wrong with her role)
Good service friendly staff great products
Its a hit or miss. I go mostly for fish and related stuff. Wanted to buy a snail, the guy gives me an empty shell. Hello!? Some times they are very helpful. Very inconsistent with service.
I like this Petco because they are always stocked with superworms for my beardie...I cant say that about live crickets..they never have them and when they do goodluck trying to wait in the back to get them...
It was ok there wasnt alot of reptile products
This review is specifically for vetco. I was very happy with my experience after visiting another vet clinic earlier in the month that was not as great. Everything was very efficient, organized, and affordable. I received reminder texts days before and about a half hour before hand they called me to check me in and go over my services and how much I would be charged. When I arrived I was met with immediately by the vet tech and she weighed my dog. About a minute later the vet met with my dog gave him his shots then we were done. About 5 minutes total. I waited another 5 minutes for them to process the paperwork and then I payed up front. I took about 15 minutes total. The only suggestion I would make is the signage is not clear and I lost some time trying to find out where the vet clinic was in the store. It is not the prettiest but for shots and basic vet services it was well worth it if you dont want to spend a fortune. I will be back again.
Go here often even with pandemic today as I was going to the fish area some new employee Ive never seen before tells me with attitude that only one person is allowed in the about 40 to 60 ft fish area. And continued to say its for your own safety and went on about how I had a minor with me. But yet in the isles there is no distancing enforced at all.and never once have I been told this before so I left and took my business elsewhere
The groomer did a great job for my dog.
Had all high priced dry cat food
I love Petco way better than petsmart
Close and convenient. Everything you need for your pets.
Love these guys. Great customer service and friendly staff, very knowledgeable about their animals. I love going here.
I find it very convenient to make on line purchases. Plus the selection is much better on line. Also, I stopped in to buy cat litter and the clerk gave me a 10% discount because the bag was damaged and she applied my bonus coupons, which I forgot about, and my purchase went from $42 to less than $10.
The staff is great, store is clean and easy to find things. Prices are with in reason and match competitors. Not far from my home.
Nice store, good products. I dont like how some of the animals are kept in very small containers and such but that is just me.
Great for getting any kind of pets of Lies I stopped are actually to get mealworms nightcrawlers so I can go fishing but I always used to go there when I raise my bearded dragon they had everything in stock today I would need so they have everything you would need for animals Rumi everything beautiful place Tubi
ZERO STARS!I am upset that I have to choose one star to give feedback!I have been attending this location of Petco for five years! Today, I am here to share that this store currently has no idea how to do its job.Petco advertises being able to book an appointment online. However, if you need to change or cancel an appointment, you must call the store. I spent a whole month trying to get in touch with a representative at the grooming department.Finally, I decided to leave a voicemail pleading for someone to call me back because I needed to reschedule an appointment and did not want to be considered a no show client. On April 28, I received a call from an associate in the grooming department. She shared that everyone in the grooming staff QUIT! I was surprised to hear this because I did not receive any notification from the Petco store. Instead, they ignored calls and shut down the website scheduling services. The associate continued to share that she could squeeze me in the earliest May 6 at 1:00 pm. Of course, this was inconvenient because I HAVE A FULL-TIME JOB AS AN EDUCATOR.Today, my fiancé entered the store, took the day off; HE ALSO RUNS A WHOLE SCHOOL to find out that they did not have my dog scheduled. When I explained the situation to the associate, the woman in the store shared she was expected to work that day but was not there. The other woman scheduled was present that day to pick up the phone AND ALSO QUIT IN A MATTER OF ONE WEEK. I asked the associate what she could do today because my fiancé was already present in the store with my dog, and she offered nothing. I then proceeded to ask to speak with a Manger, John. While speaking with JOHN, I realized he has no idea what is happening in his store. John did not know who was scheduled on April 28 and did not know the associate had quit. After explaining the process for the third time to JOHN still did not offer to accommodate a customer that has paid hard earn money and tipped at his location.I will follow up with PETCO HR because the customer service from JOHN and his associates was ridiculous and unacceptable.
Good store. Decent selection. Only problem I have there is their aquarium section is riddled with ich(parasite). Be careful when buying your fish there. Has been going on for a while. Other than that great store, staff is awesome. The fish is why I only gave them 4 stars
I asked the cashier to please check if everything was wringing up correctly, because I felt I was being overcharged. She became frustrated and gave me attitude so I just paid and left. When I checked my receipt I was overcharged. The prices in store are never accurate either. Scan your purchases in the app before you pay, because chances are it’s cheaper. It will ring up full price at the register though so you have to show them in order for them to honor it. You’re welcome!
I bought my cat a a nice size dog cage the price was great and she loves it she can run around and play in it along with her food and water and her toys.
Everything we discussed over the phone, to my surprise, happened when I got to the store. Also, every safety precaution was exercised. I was most impressed and pleased. Also, did I mention the store rep was very friendly and helpful getting the tank to my car. Thanks Petco.
Love this store lots of pet goodies all in one place I shop for my dog n cat here I come in find what I want name i never have any problems. Clean neat and organized all the time plenty parking and lots of helpful staff. Grooming as well i never have no issues or worries here keep up the super work guys keep up the great services
Lack of inventory theres really not much help you got to go looking for people and even then when you find them they dont know anyting youre pretty much on your own
Always have what you need in stock associates very helpful very clean and organized
The absolute incompetence here is stunning. Apparently only one whole person in the store has keys to the hermit crab cage. Waited over half an hour for them to be done with someone in the fish area. Dont blame the key guy. But the fact the people who were on the floor refused to help speaks volumes about the laziness here. Do yourself a favor and go outside the city. Cleaner stores and better service
Got my dog groomed here, they did an excellent job.
Great selection of pet products. You can get price matching. I use the Chewy app, show to cashier to get discounts at checkout. Staff is helpful and will answer any questions you have.
Such a friendly staff, very professional and she’s awesome with my dog
The guy help me pick the product n was very knowledgeable on his product sold. Only thing was the shelves were kind of empty
Got a cute little hamster there! Nice place. Miss the cats
Upon pick up there was a 20 min wait. Even thought was the only customer at the time. Also 2 items were out of stock. But was only refunded for one. Had to contact customer service so they could demand the store to issue a refund because they marked the item as picked up. I love ordering online but I may just continue ordering from Amazon.
This store shouldnt even get a 1 star review. A few Employees didnt even wear masks (Not even around their neck) and a few employees had cigarettes hanging from their ears. I waited to get a few fish for 40+ minutes because the employee was late to their shift. Everyone else just stood around.
Good products, just over priced.
Great if not the best... place to shop for your pet! They price match too!!!!
I love visiting the Aramingo Petco. The place is always clean plus everyone is always very nice and knowledgeable. Ive noticed a shortage in Crickets lately which make keeping my 2yr old Bearded Dragon happy pretty hard. Other wise it would be all 10s from me.
Pretty good friendly employees nice clean store reasonable prices on pet food and supplies and I feel Petco is good for advice if youre not familiar with caring for a particular pet or animal Ive always been pretty please with Petco in general great place
Could not find canned dog food that my dog eats. Bought one that was close.
Ask for Kyle.. Very knowledgeable and patient.. Answered all my reptile questions
Pretty decent pet store. Usually clean and always have good items in stock. The parking is not too good and the service is ok. Overall one of the best franchise pet stores around with everything you would need for your little furry friends at home.
Expensive. The live animal selection is minimal. A few of the workers make me feel as if Im bothering them when I need assistance.
They always have my cats food
The whole store was very well organized and clean, all the things easy to find, the most that I loved about the store was the service that coach Alexander gave us, very friendly at all times, I was a lot of questions that he very kindly answered, Thanks for your kindness and great service Alexander.
Been around for awhile they seem to have everything you need for a pet. Abit pricey sometimes.
The staff dont know half the information about the animals. I always call and they pick up dont say anything and hang the phone up. Ive called three times and they just pick the phone up and wont say nothing and just hang up. They never have what you need my advice is go to petsmart have more knowledge and appreciate there customers. I will never shop at petsmart ever again. I hate this store.
They are great with animals, I had took my Maltese Zeana there and they ha no problem with grooming her. When I try to groom her she always fight with me
100% professional service. I always come to Vetco for my dogs shots and support local vets. We were in and out in 15 mins due to a scheduled appointment required to maintain social distancing. Couldnt be happier with the total time spent, as well affordable service.
Went here to purchase supplies for a 6 month bearded dragon. Young lady nicknamed Jay was awesome. She approached me and my friend (on her own) and gave us a wealth of knowledge about how to care for Lizzy! Saved us alit of time and money. The breeder didnt tell us half the things that Jay told us. Shes the best!
I shop here all the time!! Never have i had any issues. So i decide to bring my 8 month old border collie/ Australian Shepherd up for a grooming appointment. When i booked the appointment on the website it clearly states that if the dog is aggressive or afraid they will have another worker come into help. My dog didnt even make it in the grooming area. My dog is nervous around strangers when she first meets them. But she always warms up to them within a few minutes. Never has she hurt any person or dog. Fyi she attends doggy day care with no issues. The groomer called her name and she showed her teeth which she does often when nervous but NEVER HAS HURT ANYONE OR DOG. The groomer automatically got offensive and said nope not doing it we dont have to because she showed her teeth. I never leave a bad review but i waited a month for my appointment and if the website said if yourdog has nervous issues please dont book i wouldnt have. They made it seem like the groomers are proffesional and able to handle any type of dog. Very misleading
I like Petco. There is a nice selection usually of treats and food and other items but prices are just expensive. There are barely any sales. I did get dog toys which were 50% off this time. Otherwise I wouldn’t have purchased.
We have anything u like 😄😃
I have taking my dog Grace so many times gotten full service I will never take her back there this groomer Kristi groomed her twice the first time she had a bald spot on her leg the next time she extracted her glands next her left side weak every time she would walk her legs would give out I will never go back there again I was so scared I took her to the emergency vet they told me that Petco as so many complaints against them they cut a dogs ear off a dogs tell had to be amputated no more for me
These people were friendly, and thay cant be easy out there... now my dogs ate flea free.!
Overall great service. The staff has great knowledge hasnt ever steered me wrong.Im just not off a fan of how the prices of fish change substantially. I paid $3-5 for cichlids now breeds I paid that price for about 5 months ago are double or more that price now.
It was horrible the employees told my child shes not ready for a pet because it was our first time and she excited to see the animals how do you know that but that day I didnt carry my license people know who to get over on versus people they will be afraid to get over on this lady told my child she wasnt ready have a pet when all types of people came for a pet some people just know who to push and not to push what you have said that too a group of loud girls ghetto rational no offense what would be different all the pets will be free
I hve been 2 The Armangio Ave. Store so many times, We bought a Betta Fish 4 my kids & the customer service representatives she told me H 2 care 4 the Betta Fish & wht we needed 4 the Fish, They was very helpful, & educated me on how to tke care the Fish....We been 2 the stores a lot of time to purchase so stuff 4 the Betta Fish.....The store is very clean & the staff is very professional....Update:::: All the Bettas Fish we bought 2 of them had died on us, They gave me the wrong information on these Fishes, Bettas Fishes need 2 B in a Fish Tank with a Filter & a motor.....Please do ur research on any Fish tht U buy from here, The Bettas that they sell should not B in a little Bowls, Petco Employees do not know anything about no animals they sell......All they care about is selling & making money on all the animals they sell. ..
Very friendly great service
Its okay the only thing that I dont like is that when we come here every week and bye fish they never explain to us what fish go with what fish or what they need to be kept alive. So I had plenty of fish die because of that!.... Just a beginner!
Just one person at register when there was a lone of 8 people. how can u give the best service when no one is around to help
Roe is always so amazing with my dog! Incredible service every time!
Its a decent store. Alot ofnthe cages in the hampster/reptile area were empty and dirty. The fresh food i came to the store for was empty and little selection otherwise. Checkout was quick-. 50/50
Well, nobody is perfect and I couldnt give a perfect 10 based on that. Even though Ive spent well over $400 on beds for my dog for her to literally destroy in a day is my only complaint. I wish you had a comfortable bed that IS chew proof or very difficult to destroy.
Ive been going there for many years. And the staff are great!!!.They treat my dog as if he was their own.I highly recommend this place.
This customer service is usually really nice and well informed there. I go here pretty regularly. I have never used there grooming services. I like the self-service bath options, they give you all the supplies you need so you dont have to buy any.
All though they are a little expensive they super friendly reliable easy to handle and way easy to talk to the people who work there
We had to bring our dog here for grooming because we had tried taking him to a different fancy groomer but they mustve been a little rough with him so he tried to nip the girl so they wouldnt groom him, which I understand, but I had told them he had a very bad back leg so be extra gentle, anyhow Petco said bring him in, it was a completely different experience our poop was happy the whole time, his tail was wagging, not tucked between his legs. Here had a great time and looked so handsome!. We will always go back here!!!
Best place to get magical fish . I got a boy chitlin Here who has developed magical powers and sometimes plays mind tricks on the other fish... imagine magneto only with fish and .... water . Five star best magical fish shop around
It is close. Lots of options of good cat food and litter.
I love Petco always get my betta fish food from there
Couldnt Find anyone to help find Puppy food. Cashier was a little less then pleasant. Your face is covered with a mask. But you can tell when someone is annoyed.
You and youre pets will always feel welcome. Theyre very caring when it comes to any concerns that you have and they try their best to help you. And Sundays for pet vaccination its always packed but you come out happy.
Limited on cat products and some difficulty navigating through the store
I liked the rodent enclosures; well lit cages, with animals that are clearly taken care of. Same story with the fish and other pets. Unfortunately I didnt find any dogs or cats, which saddened me a little.
I alway have a good experience with the employees there very kind and helpful and I love the fact that they return calls when leaving a message Alex the dog trainer very good and kind person live the fact that he called me back and explained everything to expect for my dog to train everyone there i am a very satified customer.
Sales associates are rude most of the time, barely helpful. But its a nice place I guess, I have to say I do rust the people who clean your animals and groom them the most, they always know what they are talking about
I actually worked here also. Not as a Petco associate but doing some network stuff. The staff was helpful and nice. They were pleased that i didnt keep them theyre for hours after closing. This was another place to get pet food and pet supplies. No animals.
My furbaby gets groomed by auntie Roe. She does the best job there and I will keep going to her
The employees are nice and very helpful
Unless you need help, you can be in and out of here pretty quick. Most of the time you have to go to the cashiers for help. Example, you need a heat bulb for your snake? Cabinet is locked. No one is around. You havta wait for someone with a key to help you... or ask up front.
Morgan from this location has the ABSOLUTE BEST customer service and product knowledge. Go to her for your needs and a great experience. Im from a suburban area in Philadelphia and unlike the other places around here, I felt at home and received quality service. Thank you Morgan!!!
Always have great customer service even if i cant find an item them help me find the next best or even a different location. Never an issue with them & always a great deal. &DONT FORGET YOU CAN PRICE MATCH & SAVE A BUCK 🤑😍
Lindsey was incredibly helpful. We had just adopted a new kitten...and she was wonderful. Helped me get everything from litter to food to toys. She was knowledgable, warm and very helpful.
Power tripping employee enforces arbitrary no backpack rule while ignoring customers not wearing face masks, a legitimate health concern.I can never seem to get in when they have dubia roaches, but other than that the stores selection is great. Some employees are clearly high, scratching at their arms or pacing up and down an isle repeatedly doing nothing. Not my first choice in pet stores but itll do when I need something quick.
Theres a good variety of supplies here for various pets. I go here to get stuff for my turtle when they dont have what I need at Wal-Mart & I dont have time to wait for an online order. Its a little pricey. They sell pets here such as fish, turtles, and small mammals and reptiles. With any pet purchase, I recommend doing your own research to see what supplies you will need/how much the basic necessities should cost before making the commitment. Staff here is nice but not pet experts.
As a customer at this store Petco for the first time I find everyone to be pleasant. My Diamond is looking cute.
Knowledgeable staff clean and well lite. There return policy is great. I purchased a tropical fish that didnt make it home, took it back, they replaced it.
Staff are extremely nice and know what they speak off. What i found most amazing is that they hired a homeless lady that use to keep the front if their store clean and carts clean 😍😍😍😍
The people are knowledgeable of the animals and fish and things that they have they do have parking plus you can have your animal examine I like that
This store is always kept clean and organized. You can find what youre looking for easily. The staff has always been positive and helpful. Great experience all around
Huge store, most things were in stock, a shortage of employees like everywhere of course, but everything was easy to find. The cashier spoke to the first 2 customers and had conversations with them except for me, not sure why, Im Spanish but I doubt that had much to do with it, I came with a smile.
Very good selection of food and treats. More cashiers are needed, takes too long for other staff to notice the line
The girl that cuts my dogs hair does a great job
The employees are very helpful and kind. The store is clean and organized.
I walk my puppy to this store and as a 1st time dog owner ( at age 69) I know that people overspend on their pets and get expensive bills from the Vet. Every employee at this store asks me if I need any help as we stroll the aisles. Ashley at the cash register was very helpful and friendly and its always good to see her when we return. Good prices and selection, better than PetSmart. I signed up for Puppy Training.
Manager John excellent customer service . friendly and caring 5 * my name isDesiree Allen. one more cashier lady maybe in 40 or 50 yrs young, wavy hair extremly nice.
I luv Roe. She has groomed my dogs for years. AAA+.
This Petco is goodThe employees are very polite & do anything that You need them to do. They always ask how my puppy is doing too,lol
Went in store first time owning a fish tank so I wonted to buy fish I didnt even get what I want cause the hevy set man with glasses made me feel so welcome I graded 7 fish wonted more he seemed like he was rushing me I was so un comfortable I ask what about food he said down that Ile 50 brands I dont no what I was buying he didnt even try to help me you dont want to work dont go you should have him stock shelves if he dont want to be around people cause of virus I would of liked to buy more fish coming back today if he there in that department Im leaving sorry
The fish and aquatic plants selection is awesome... As long as you dont expect to do a quick pickup before 20min before the store closes. Apparently employees can just decide to close a whole department while the store is still open. Waste of gas. ***Had to drive to this store because the one on Grant Ave had ich all through the freshwater section. Otherwise, we would have been there earlier. So not cool.
I was greeted by the groomer very fast. She was very pleasant and took great care of my little yorkie. 🥰
Its shady. The parking lot always has some characters in it begging for money. I know its a pet store but sometimes the smell can be overwhelming. I always have to search for an employee if I need help. I only go here since its close.
THE STORE IS CLEAN AND WELL STOCKED WITH THE ITEMS I PURCHASE. YOUR CASHIER AGNES IS THE BEST CASHIER THERE, ALWAYS A FRIENDLY GREETING AND ALERTS ME OF COUPONS, WITH A HAVE A NICE DAY WHEN I AM LEAVING....JOHN THE MANAGER IS VERY NICE ALSO AND ALWAYS HELPFUL...
Went to buys some fish for my fish tank, the guy that help me was very courteous and Knowledgeable, will be back.
Good customer service with the workers helping on the floor. We went there to buy a hermit crab.
The man who wears sunglasses inside in the fish department is beyond rude, doesn’t acknowledge you and walks like he’s a teenager at school hating his life. Always on his phone too, makes getting feeder mice or fish an ordeal instead of someone just doing their job and being helpful
Nice store for pets& clean! Great for pets to get services they need near by.
They always have what i need for my baby
It ok I enjoy your going to buy and see stuff for my dog..
Very well kept store and knowledge associates! I was very impressed being a one time supervisor of two major retail chains. Keep it up!!!!
BRIAN WAS QUICK AND HELPFUL WHILE WORKING ! THE YOUNG LADY WITH LONG HAIR WAS VERY IGNORANT AND UNPROFESSIONAL ON MY FIRST VISIT TODAY. I WOULD HAVE GIVEN PETCO 4 STARS BUT SHE WAS VERY AGAINST SERVING ME. SHE ACTUALLY WAS ON THE PHONE TALKING AND MOVED TO ANOTHER LANE IN THE STORE. SHE FLEED ME LIKE MY MONEY NOT GREEN. THATS HOW I CAME ACROSS BRIAN WHO WAA STICKING BUT STILL HELPED. THE CASHIER HE SET IT OFF LIKE VIVICA. HER DISRESPECTFUL WAYS COST THEM A STAR. SHE ACTUALLY POWER WALKED AWAY FROM ME .
Collen helped my mom and I with the nutritional event. He was very knowledgeable and caring. He took the time to help us find the right food and make the best recommendations.
Ashley displayed excellent customer service! I had to return an online order to store and apparently I wasnt given any of the required information to do so. Ashley called and got the information and worked hard to process my refund. She was knowledgeable and helpful and I appreciated all her help.
Great animal friendly store. Employees were friendly and knowledgeable about the products that I needed. Prices arent expensive at all. Will always come back.
Have been taking my pets to Rose and always extremely satisfied. She is amazing and so good with my pets.
Well the got real cat food and not anything chopped up for animals to eat good service there☺
This place sucks. There is a homeless person or two living by the front door. They almost never have feeder fish. They seem to be cash only pretty often. Seems fishy for lack of a better word. Its ghetto. I find myself happy to pay a bridge toll to go to one in Jersey. Stay away.
As for what peco can offer and sell they had it. Short lines. I bought one of my children a fish, tank and food . No covid 19 saftey station.
They sold me a betta fish and said I can put other fish in same tank, not true betta fish devoured my other fish,
After speaking to the young lady over the phone about the price of having my cat groomed she the tells me that they arent doing any grooming, then what was the purpose of keeping me on the phone?
Always a pleasure in taking my pet to this store. Courteous, kind to a humans and pets.
I went there and the employees were nice. But I was given products that were broken and damaged. But they allowed me to go back and switch my products for newer ones. I just think why give me broken products in the first place instead of new ones.
Quality Petco with friendly employees. Outside of the store can be a little dirty and maybe a panhandler but not their fault. Has everything we need for our Cattle Dog.
Always friendly and professional. As usual I did not know what I wanted she showed all the filters. She made it fun and I remembered and we laughed.. Good service
The staff is great. They have hard to find vitamins & rx products & are not overpriced. However the store itself does not have a large variety and supply of dog food or bones.
Not very good at keeping things in stock. A lot of empty shelves but other than that, its a great store.
Helpful staff are always ready for your questions. Clean, I had to bring back a fresh water fish that didnt make the trip home, and they replaced it with the same.
I typically order everything I need for my pets online because its usually cheaper but I do like this petco. The experience is what I go for. Its a bit expensive but its nice.
I got there at 7:00 pm just to find out that they stop selling fish at 6:30..so.....👀
This store looks like its on the verge of going out of business. It used to be lively and busy now its just another place with pet products and not much pets. At least that was my experience the last two times I shopped there. I hope it gets better.
Everytime.you come here make sure to look their online page first (they have discounted items you may need) thrn get the same item in the store and ask for a price match.
Always super nice staff. Clean, well managed, and can almost always find what we need, and a few things we dont. 😀🐕🐕
They got everything for your goodfriend,good services!!
This place is the worst because everytime I come i try to get the self wash, i spend maybe more then $300 here everytime I come and 3 times so far I can never get the self wash for my dogs. I have 5 dogs meaning $10 each so $50 and you deny me?!. When I went in there I saw snakes dieing. Its horrible. Never coming back. They lost my service and my respect. I do not recommend this petco to anyone. I did get to speak to the manager and then he did not even try to listen and he knows I spend alot of money in his store. What kind of manager does that? The worst!! I wanted to give no stars but had to give one just to leave a comment!!
The workers were very helpful and direct on the best food for my cat and to store the food it really was a good experience in the store for me
Total reviews rating 4.3
199 Reviews for Petco 2023:
Review №1
2022-05-14We got the cutest little fancy hamster! My son loves him! The guy that helped us Phil, was very nice! Thank u
Review №2
2022-02-11Yesterday I went to pickup a online order. When I walked in there was no line for the cashier. I told the cashier (Luis) that i was there for a pickup. He page the manager for assistance. 2 min later there is a line at the cashier. Im still waiting for the manager. I ask the cashier if he could get the manager because i was on a hurry, thats why I placed the order online because i didnt have much time and it wasnt fair that customer that came after me where been taking care before me since I was still waiting for the manager. The cashier (Luis) said that hes job was to be at the register since he was the cashier. I told the cashier that his job duties include customer service too and that i needed assistance. The cashier started been very rude with me. Finally the manager comes and the cashier was still talking rude to me even knowing I was explaining myself to the manager and i wasnt talking to him. At some point the cashier and me went back and forward because i got tiered of him been disrespectful with me while I was talking with the manager. He just keep going..... I ask the manager why Petco have employees like that working for for him and i also also ask him why his employee keep going like that. I also apologized to the manager because at some point i did answer the cashier back but I told that it was just to much for me to stay quiet. Even when I ask for the cashier name and the phone number for the district so that i can make a complain, the cashier was responding all this with a really bad attitude. I told him I wasnt talking to him ( the cashier) but he just keep going. At no point the manager (Dan) said anything to the employee. The Manager didnt delegate at all. He didnt even ask the employee to stop... The manager look scared about the employee and the situation. When the manager handle the piece of paper to me with the cashier name, phone number for the complain and his name, the manager hands where shaking. I honestly feel bad for the manager because obviously he was very nervous but also I would appreciate having a manager that can delegate his duties. Its my understanding that every work position with Petco included customer service but it seems that your employees dont understand that or the company doesnt describe there duties..... Never going back to Petco ever again..... PetSmart employees are friendly and with great customer service. You should send your employees to do training in PetSmart so they can learn what is customer service. Very disappointment with the situation and how it was handle. I also will be calling the district to complain about this situation. I hope Petco would do something about it....
Review №3
2022-02-06Hello my name is Nick. I have been coming to this Petco for years now. Great store always clean. Customer service is fantastic. What’s stopping me from giving this place a 5 star. I may have some issue with their overweight dog division. You see I tried to get my beautiful big bone dog (may she go nameless) a dress. I’m afraid they didn’t have her size. The max size was XL and though (nameless dog) tries her best I fear she may never fit into an XL. Let’s try and get bigger sizes. Big dogs need love to.Sincerely yours,Friendly neighborhood big bone dog owner.
Review №4
2022-02-01Little difficulty actually locating this store (1st time here). The GPS seemed a bit confused, but it was surprisingly larger inside than it looked from the outside. Staff was very friendly, knowledgeable & helpful. (We were purchasing cat food for an outdoor / stray kitty we care for). They eased our minds about the heated shelter we created & the type of food weve been using.
Review №5
2022-04-09Great staff and Excellent top notch Grooming services 👏 👌 👍 Best Groomers in town .they really know their craft
Review №6
2021-06-20The cat food is on the high end side, being organic also, mostly very enriched meals. I myself listen and my Stella tells me she loves Fancy Feast, which Petco does not carry. I get lost reading some of the articles on the foods, Im not slow, its just wow!! Anyway! Great store for toys! I get Stella a toy everytime. Personal products also a plus. And accessories are in stock.,like litter bins, beds, carriers. You can even get a tag made for your pets collar!
Review №7
2022-04-11Whoever works customer service around 2-3pm on Monday is unprofessional and ignorant. She gave me a attitude for asking about food that I ALREADY PAID FOR. And did not get put inside my bag. She needs to learn manners and I will definitely follow up to make sure something is done with her disrespect.
Review №8
2022-03-03My first time and my cats first time. They did a good job, but didnt clean dirt around cats nose. For the price I think that should have been done too. Otherwise it was a pleasant experience.
Review №9
2022-01-04Bought Chameleons there in September at 1st I could get crickets when ever I went to the store. The pass 2 months I havent been able to get crickets pr all their crickets are dead if they cant supply the food you need for your pet they shouldnt sell them. And yes we tried to feed them meal worms and other alternatives but they turn their noses up to them and wont eat dead things.
Review №10
2021-08-29Awesome place to get your pet. I got a bearded dragon from there and I love him so much and they have everything I need for him everytime I go there.