Kerbside pickup
Yes
Pets Plus - Fairless Hills in Fairless Hills
Categories
Location on the map
Fairless Hills, Bucks County, Pennsylvania, US
Service options
Delivery
Yes
In-store pick-up
Yes
In-store shopping
Yes
Health and safety
Staff required to disinfect surfaces between visits
Yes
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Planning
Quick visit
Yes
Phone: +1 215-943-5229
Site: https://www.petsplusnatural.com/...
Site: https://www.petsplusnatural.com/...
Opening hours
- Monday:9AM–6PM
- Tuesday:9AM–9PM
- Wednesday:9AM–9PM
- Thursday:9AM–9PM
- Friday:9AM–9PM
- Saturday:9AM–9PM
- Sunday:10AM–7PM
Comments (199)
Went back to see cats up for adoption. Going back next week for a beautiful gray female. Hope shes still there
Its great for dog toys and the staff makes the dogs happy
Very nice pet store. Great place for reptile owners. Live insects by the dozen or a box of 1000, lots of reptile products. Fairly priced.Also they have rescue dogs, so consider looking at Pets Plus of you want to adopt a dog.
PLEASE READ AND REPORT to local animal care and cruelty! This is one of MANY COMPLAINTS! Check reddit!Everyone needs to be the voice for the poor turtle kept in the backTurtle needs to be donated to a santuary or aquarium with peers and natural habitat. My father is a veterenarian and said its clear its unfair and showing signs of stress by pacing and banging head in sides of confinement.What can we all do? I dont understand how they find this ok and do not care when its a pet storeSet this turtle free to an aquariamThere is a HUGE aquarium in Georgia that would Love this turtle! Biggest one in the country!He should spend his long life swimming!In the sunshine!With peers!If you were at someones mercy id hope they would do whats best for youDo whats rightPlease!
I love my verus food for my dog, but to change the bag that was before 30 pounds and now 25 pounds for the same price not cool, so much for the new look, plus the bag has a big cut on it ! plus they gave us a free k9 advantage, which I thank you for it but the toy ball was already cut in half and my dog broke it in one second and all the tiny pieces of black plastic could be in her stomach, I hope people dont spend money on those toys, they stink too.
Although they have a wide variety and large selection of pet supplies, they are horrible at taking care of their pets. If you can’t separate male from female animals because you don’t have enough space causing the females to get pregnant and have unsuspecting customers adopt pregnant animals unknown to them. That’s ridiculous! If you can’t separate them then stop over ordering animals. Take better care of the pets! I knowingly adopted a pregnant female and a male. I have 9 others. I waited 10 minutes just for someone to finally show me them. The lady said “I think she might be pregnant.” Think?!?! She was only days away from giving birth! Any rat handler would know that. Know your pets!
If that turtle isnt better taken care of, Im contacting peta. That store should be ashamed of the lack of care theyre showing for that poor animal.
Nice store. Didnt sell my pets dry dog food. There high prices.
Since the first time I came here I was so pleased. The staffs is so nice and always so helpful. Also the vaccines services is so convenient. I had a problem with my dog not eating food and they helped me a lot with food choices and vitamins and my dog is doing so much better I recommend this place is so good 😊
Terrible customer service, asked to see a dog to potentially adopt, said no we don’t allow that, how are we supposed to adopt a dog through a window? absolutely terrible.
Went last night with my daughter, looked at a puppy for adoption, left and then talked her mom into adopting him. While in the store we were told the process takes 2-3 days while they check your references and vet. So I call today, and I was told that someone came in after us, put in an application, and now the puppy is going home today; all in the course of less than 24 hours. They get theses poor animals from shelters down south apparently. DO NOT SUPPORT THEM OR GIVE THEM BUSINESS!! THEY ARE LIARS AND DONT FOLLOW THEIR OWN POLICIES!!! I wish there was a 0 rating!!
Nice store. Friendly staff. They have everything. A bit pricey. 5 stars.
Best pet store around, they have everything. Lots of different animals to check out.
If I could give negative stars in would.I was in there last night looking to adopt a puppy and had to fill out and application. We were very excited and was told that they had to check references and with the land lord first. I had to call my landlord in the morning and got the approval and he had to call pets plus himself. However as the day grew later I checked with the people I have put down as references and no one received a call. At this point the deposit was already made with my account manager. The night we were there filling out the application there was another couple that walked in after us. Over heard the employee there saying they will take their application as well in case ours falls through. We were told they would put up and adoption pending sign for us and not to put up a cash deposit until they checked with our landlord. Again let me state that no one received a call but not even 24 hours later I called them to find out that they basically threw our application away in favor of the ones that came after us. Did they even check theyre references? Because I doubt that would be done past 6 in the evening when they told us they would follow through on our application on MONDAY well today is that day! We are heart broken to say the least. We fell in love with that puppy and they tell us to come in pick another and start the process all over like its some object you can pick out in a store. We fell in love with that dog. So keep this in mind. There are lots of shelters out there with dogs that need to be rescued. With the average adoption fee of 75$ this place wants 700? Average just to not take you seriously and seemingly discriminate. Will never EVER attempt to do business with this place again.
Big store. Lots of everything. Great reptiles, cute puppies and guinea pigs and rabbits.
Great place. Brother was able to adopt his new pup there!
Great store. They have so much selection and variety. The staff is always very helpful.
A lil pricey on stuff but i got a sweater for my boy n i loved the turtle that they have i think his name was harry so cute
Went here with my bestie to hey some things for her dogs and this is cleaner and more stocked then the one in Bensalem by the Home Depot. The staff here are knowledgeable and friendly and actually help you where as once again the other location doesnt help you. Will be back here again.
They have such an amazing array of fish to choose from and the employees are so helpful.
It was a very nice and clean place.had a lot of things for all pets.GREAT .
Everyone is nice but the dog I was getting like 2 months ago died from parvo
It seems like nothing if youre just passing by but its such a nice pet store once you get inside. They have a 67-year-old tortoise named Harry and I love him so much. They let him walk around before they open! Its honestly just delightful.
The staff is very helpful. They have everything on the shelves. The shelves stay stocked.
Purchased two guinea pigs there, one had ring worm and the other one was pregnant with four babies! Ignorant staff who don’t know what there doing.
Great place to adopt a dog! If youre not sure what you want, stop back every week bc they home their pups quickly. They also have pond fish in the front, and a great variety of reptiles in the back.
Careful, about posting your bad experience, el Sampson is harassing someone for posting theirs. Should be fired
Pretty decent pet store. Usually has some great deals on dog food and animals look very well cared for.
They had some good sales today and I had a coupon so I made sure that I got all my treats and food for three dogs and one bunny rabbit and some fish...
I have been a loyal customer to Pets Plus for over 30 years. The staff have always been quite knowledgeable in areas such as reptiles, fish, aquarium set-up, mammals, dog and cat foods and supplies.I known fish expert Matt since early 90s.9090s.
These fish are from my fish tank I bought them as little babies from pets Plus year and a half ago
Was told that there was a Terrier mix for adoption. I told the person who answered the phone that I would like to see it and I would be driving 2 hours to get there. When we arrived I spoke to a person about adoption only to find out that the dog we wanted to see turned out to be a Rottweiler pup. Just bad service. When explained this was so wrong she said well this what we have. They apparently just lie to you to get you in the store, no worries about how far you have to come. This is why they dont show the pictures on the website I guess.
There animals that are up for adoption are adorable. It has good supplies and I can’t speak for everything they do...but Im so saddened and disgusted how they keep a large turtle in a confined space in the back of the store for nearly a decade acting like it’s ok.The turtle showing signs of stress by walking from corner to corner banging its head. (Which was told to me by a veterinarian who saw him that its not ok to keep a large tortoise in this condition)They need companions, fresh greenery, fresh food, pond.. shade, sun amongst other things.They live a very long time 80+ years.This animal should be donated to an aquarium or a place where it can be properly cared for.It’s truly unfair.It’s sad. No one seems to care except customers who happen to go to the back and see this.I urge everybody To contact the company and management maybe they will listenI know i will
Purchased a guinea pig for my grand daughter the staff was friendly and helpful
Manager was extremely rude. I signed up on their website to become a member as required by them to receive special discounts there rules stated on site they have a month special PDFWhich showed there specials for feb their site has special pricing for members. When I made my purchases they told me that I was not a member even though I showed them on my phone connected to there site that I am listed as a member they still refused to honor their stated discounts . So I will Continue to Deal with reputable retailers like Pet Value and Pet smart and Amazon for legitimate Deals Products Interested in Stella and Chewys dry raw Dog foods and treats
The only pet store I shop at now! Great staff, great selection... I travel 30 minutes at least to shop here, but its well worth it!
Friendly staff. I love to see the dogs and cats up for adoption, and their reptile selections are really cool compared to most places around. You need something for your pet(virtually any kind)? You will have no problem finding it here.
Very clean, organized and friendly place. Awesome selection of fish, clean tanks and happy. Youthful puppies well cared for and there for you (and your little ones) to see first hand. The reptiles are well set up and quite the selection! Super cool store with great displays, super stocked shelves, and very friendly staff. My family spent an hour there, just checking it out! OH and you will not miss their personal pet... Literally hes huge
Even if Im not looking to buy anything, this is a great place to stop in and look around. They have a large section dedicated to tropical fish. They have puppies and kittens available for adoption, and a large selection of all types of critters. The selection of pet foods and accessories is huge too. This is probably one of the best independent pet stores around.
Very nice layout but week old (if not more) dead reptiles in the tanks. Heartbreaking
Very nice selection of everything for the common domestic pets and lots of specialty items too. Very friendly and helpful and attentive staff to help you with your pet supply needs. Check them out sometime. They are near oxford valley mall and they have some really cool turtles on display that are huge. They have alot of pond stuff too if thats what you are looking for. Im just a beginner aquarium hobbyist.
I love coming here seeing all of the animals. They are a little pricy. I Ben coming here since I was a little girl. I got a dog here a long time ago. He was a really good dog.
Great and helpful people. This is the only place I go to for pet supplies and theyve never given me a problem.
Store was clean and I found what I was looking for. Prices could be better, I usually shop on Chewy but you pay for convenience. HAPPY DOG!!
I always come here for feeder rats. Nice little shop. If you get larger feeders though bring a separate box, they sometimes dont have cardboard boxes and the feeders get out of the animal boxes they have there. All in all though a great place.
They are similar to pet supply chains however they also have a huge fish department, dog & cats for adoption (fee is typically $250- $425 for dogs), and numerous other smaller animals. They have a nice selection of snakes, reptiles, hamsters,and even large bugs. We bought our son a few hermit crabs. Its not the cheapest but its convenient. I do agree the dogs smell but they do get adopted fast and dont stay long at all! Ive gone twice in one week and all the dogs had been adopted out by time I returned later in the week. They are friendly yet the staff are typically very young and at times appear overwhelmed. Its a bit pricey. I got 2 hermit crabs, a plastic tank that came with a few accessories and a heating pad totalling $100.00. Im sure I could have got things cheaper if I searched the internet but the convenience was worth it. My son enjoys going and running around seeing all the toys and animals. They tolerate young kids very well.... thank goodness!! Hermit crabs seem healthy and well cared for but who knows theyre crabs : )
Great people and I think its great they have rescue pets for adoption. We ended up adopting an awesome dog from them.
Wow -- 5/5 stars. Excellent, intelligent, knowledgeable and approachable staff who provided my husband and I superb customer service. They know exactly what they are talking about and helped us choose the perfect products for our rabbits.The puppy pens have significantly improved, leaving them a lot more space than most pet stores do. The animals seem well kept, joyful, and comfortable.The condition of the store is very clean and organized. Its very easy to locate products and animals. Absolutely 5/5 review in all aspects.We will be returning.
I like that place much ,also have many animals for buy or adoption
Over priced to adopt a cat and they make u buy the food. Nice friendly people. But prices are crazy
No negative experience at all. I went in with my puppy and the sales associate actually directed me away from what I was going to purchase and suggested more appropriate chew toys. Dog loves them and they are holding up great. Nice selection of quality food and treats as well.
Love this pet store. Lots of very cool pets and all the supplies youll need for your critter companion. Staff are very friendly and knowledgeable. Our dogs love this store and would peruse the aisles for hours if we let them.
This store needs to be boycotted until this sulcata tortoise is freed!
Large choice of products for nearly all pet types. Good prices. Friendly staff. Large selection of pets (fish, rodents, dogs, cats, fish, reptiles)
Very friendly staff! Great selection of Fish and Aquarium supplies. Got to play with a puppy and he was able to eat his dinner with us. The girl feeding the dogs was amazing and truly loved the animals. Great! =)
We adopted a dog beginning of May 2020. The Puppy didn’t do much at all and started to limp out of no where. We brought her to vsec and called asking for pets plus to help. They told us to take her out and bring her to their hospital which is over an hour away from us and they didn’t even know if they could do the surgery she needed. She ended up having her leg amputated and now we do not even have her. They were supposed to help but never called me back after speaking with dawn one time.
Rude, unprofessional kids running a terrible shop refusing to refund sick or injured fish and Ryan is extremely unhelpful. He is an rude ignorant employee who doesn’t uphold the stores return policy. They also have a team that refuses to wear masks and safety equipment. I’ve seen fish rotting alive in their tanks and the tortoise looks sick in the 9-9 pen under heat lamps. Completely dirty demeanor of employees and the landscaping company blew leaves and rocks on my car . Could not possibly rate lower
Horrible customer service. Overpriced fish. Will never shop here again .
Went to the vet clinic. Got my puppies their shots and checked. More reasonable than the vet.
Always loved coming here until the new manager took over. I want to say his name is Matt but Im not sure. Very rude and always seems like he doesnt want to be bothered. He wanted me to bring in my dead beta fish just to get a refund because I guess he didnt believe me that it died days after I bought it. Again, very rude guy and will never go back as long as hes still there.
I gave this company a second chance after the last incident that happened in the lawrence store! Walking in and out the dog food isle for quite some time a employee who was standing there having a conversation with her friends that included swearing back and forth from employee to her friend neglected to ask if i needed help.. Fustrated that i could not find it even though the sister store carries it i went to the register cause there was another employee standing there either playing on her phone or doing absolutley nothing i asked if they had the brand instead of calling the other associate or going to look she redirected me back to the other associate who stood there and watched as i searched around like a chicken without a head! I then just left.. Customer service isnt here.. Just make life easy and order on online. There is no benefit in going to a store if there isnt anyone to help or direct customers.
This is a great store! We drive 30 minutes to go here (passing bigger chains along the way) because of the people and service we receive. Aside from our normal dog toys purchases, since my dog destroys everything right away, I like their fish selection. Unfortunately, they only sell fresh water fish now since they werent getting enough business for the saltwater, but it works for us since we have brackish. One of the best parts about this place is getting questions answered over the phone, which Ive found to be a pain at the chain stores. They have rescued dogs available, which I have to force myself not to adopt while Im there, as well as plenty of other pet supplies. If youre in the market for a pet or are in need of something to keep your current pet happy, I would definitely recommend going here. FYI I have 2 dogs, 2 cats, 1 fish tank (quantities vary lol), and a frog so I have a little experience HA.
Ryan is phenomenal. Anything you need to know he’s got you covered. Very professional and knowledgeable. Went in with a bunch of questions and left knowing exactly what I needed and what I had to do. I don’t normally go here but will now
Great pet store for bulk dog food and aquarium stuff. Prices on the food are good, and they carry a huge variety of brands and types. But everything else in the store is ridiculously overpriced. They wanted $30 for a basic dog harness, I found the exact same one at Target for $15 and on Amazon for $11.
Me or my mom go to the fairless hills location weekly to get stuff for our cats and I get feeder mice for my snake. We have no problem in that department and the employees are very friendly with us. The only thing I have a problem with is the reptile department. The snakes a priced a little too high and there is the lack of care for the reptiles housing. I get it, some are only there for a few weeks or even days at a time. But Ive noticed a few that have been there for more than a few months. Take the hognose and the ball pythons for an example. Their housing only consists of a log and a water bowl and Ive seen them multiple times having a hard time shedding because there is nothing rough for them rub up against. I see them rubbing up against the glass in frustration, the log should be a wooden log but it is plastic. Please change up the reptiles housing so that they can take care of themselves. Ive brought this to their attention in person and they still havent done anything about it. And you would probably sell them faster if they were priced at a reasonable amount.
This store is a death trap.Their selection of fish seemed great, so we went out of our way to shop at this store. We populated our brand new fish tank, only to discover that they were host to parasites (ich). Now all of our fish (a considerable investment) will die horribly, as this infection is untreatable. In addition, I noticed that many of their rabbits and guinea pigs had visible eye infections. They are clearly unable or unwilling to give their animals proper care. This is everything that is wrong with pet stores.I see that Pets Plus is pretty good about responding to reviews... Do NOT give me your meaningless drivel Thanks for your comments, we assure you... Blah blah blah. How many reviews like this one does the store need to actually do something about it???
We had an amazing time going. My wife and i are looking for a first animal for our son. The staff qas very helpful
I was looking to find my FEMALE rabbit a good companion. I was told the rabbit I was getting here was definitely female, I even saw the employees check for me. Turns out the bunny I got is a male so to my surprise I now have baby bunnies to care for. Thanks Pets Plus :/
I want to like this store, but each visit leaves me with a more uncomfortable experience than the last. I have an aquarium, and their selection of fish-related products is very nice. I especially like that theyre usually well-stocked with ghost and brine shrimp while most other pet stores run out rather quickly and rely on shipment to shipment. Since I work close by, its great to stop in after my shift, grab a bag of feeder fish, and head home. But thats where things get messy.I ALWAYS have to hunt down a staff member. I have to either stand around awkwardly until I spot someone or wander about aimlessly. What should be a 5-10 minute visit usually takes 20 sometimes 30 minutes just from the waiting. My last, most notable visit happened right after work when I was still in my uniform, a polo shirt with my company logo across the chest (not even remotely close to a pet store) and khakis. As I was walking towards the aquarium section, a man stepped in front of me and asked if I worked there. As I was shaking my head no, he ignored or didnt notice me and continued, I need to get some crickets. Can you do that? I repeated that I didnt work there, and he backed off sheepishly. After flagging down a staff member who had to locate another staff member who, I assumed, also had to locate someone else who could help me, a woman suddenly appeared from the back corner of the aquarium section (I was waiting near the pond) after she was paged over the speakers. She screamed down at me, Im right here, what do you want?! and stomped towards me. Ill give her the benefit of the doubt and assume she also thought I was a sales associate because she softened once she got a good look at me, but she never offered an apology.Now I try to put off my visits for as long as I can because repeating the above events is exhausting and frustrating. If youre patient with no pressing appointments, this place has a good selection of generally great quality products, but dont expect to receive positive customer service.
I would not recommend adopting from this location. They are horrible. I got approved to adopt and asked them to hold so I can discuss with my husband and call them back. When I called them back they said the dog I wanted had sold. Im very upset. Thats bad business. I was first to put in the application and was not given at least a follow up call before they sold to someone else. I get pups sell fast, but thats ridiculous. They are money hungry. I just needed some time because this would have been my familys first pet. Very disappointed!!!
Huge pet store with something for everyone. Loved seeing the puppies♡ Large selection of aquatics, also rabbits, kittens/cats, turtles, snakes. If you have time on your hands and money you want to pay this store a visit.
This place doesnt take proper care of their animals and is very unsanitary.
This place is a good environment I got 2 dogs from here. The only bad experience I had here was when my dog got spayed she didnt feel great after. Other than that this place provides good brands of food and toys and here you adopt dogs and cats and birds rabbits a lot of animals (rescuing them) instead of buying them. They also have an Instagram account @petsplusnatural
I only go there for specific items... And thats a rare thing... They are overpriced..the staff is completely clueless and dont care... dirty fish tanks with sick and dead fish.. dont ever EVER buy adopt dogs or cats from here.. they always have health issues... you will regret dealing with them...
I had given this place a 5* for their great price, fish stock and service in the fish department but today while I was waiting for my fish to get bagged my little girls and I went to check out the rabbits and an employee named Nicole rudely rushed us out. Even though it was almost closing time, its still no way to treat a customer that comes once or twice a week and spends hundreds of dollars and donates freely each time we purchase, in my opinion. Left a bad taste in my mouth.
When attempting to adopt a puppy at the Fairless Hills location we were told we were the only applicants for a puppy we were interested in. The next day I received a call stating that they made a mistake because their board wasn’t marked and there was another applicant prior to us. Additionally, we were told that they have “first dibs” since their application is first, they’re waiting to hear back from their landlord. Firstly, I find it surprising that a rescue animal is adopted on a first come first serve basis and not on the best fit for the animal, placing them in a home that would be most suitable. Secondly, the manager who I spoke to twice on the phone would not give me her name, even though I asked twice for it. She was rude, condescending, and unprofessional. When I asked about the adoption process and how much longer I would need to wait to hear back about our application she stated “I don’t need to give you that information”. She was difficult to work with to say the least.
Theres no more salt water fish or larger fish tanks. And the staff really isnt helpful. We were interested in a kitten and asked three different people to see the kitten, and five minutes later, we were told we couldnt see it because it wasnt available. But before that, the girl wanted to see my husbands drivers license and held it. If the specific kitten we werent able to see is available then we want our license back. Dont walk around with it. Thats just shady. Unfortunately this store has gone downhill.
They did not have the dog food I needed
My friend and I filled out the adoption papers for the sweetest dog three days ago. He called yesterday to make sure she was held for us as he would be picking her up Wednesday. We stop in today to check on her to find out that they adopted her out the night before; after my friend called to make sure she was held.We searched all around Pennsylvania and New Jersey to find the perfect dog and we finally found her only to have her adopted out from underneath our noses.Not cool guys. Not cool.Edit: Talked to the manager with pink braids; she was very rude and basically told up its not her problem because the employee that said the dog would be held didnt relay the message.Well we didnt get the message and we cant hold the dog on a maybe because, thats what an application is to us, a maybe.Meanwhile we were told by a different employee a day before that is we called with a definitive answer, which we did, the dog would be held.Still not her problem though.Not even an apology from the manager.
When you have pets this is the place to get thier stuff. They carry all sorts of items for your animals. They have animals for sale too so go there and give them a good home. You can get reptile suppiles and fish tank items here. So much is always on sale. Big parking lot for convience!
Enjoy shopping here. Love to visit the puppies up for adoption to cheer them up! I already have 3 dogs, a rabbit a tropical fish and a cockatiel so I cant have anymore pets, but if I hit the lottery, Id buy a ranch and adopt a few more to give them a happy home!
Hi me and my husband jack got this cutie from pets plus and have got other animals there before they are an amazing place they really do care about the animals the staff is beyond helpful friendly very easy to talk to and connect with there a great place to adopt anything really and they truly care about the well being of the animals they have I love this place and there staff so if your ever thinking of adopting anything fluffy or furry or even buying anything with scales give them a look there so worth it and can helpYou with anything u need including education on the pet u wanna buy / adopt
PLEASE READ VERY IMPORTANT! This is the worst pet store I have ever been to! It was made very obvious that the owner of the store does not have the right knoweldge to even own a pet store. When we arrived, I was excited to see Harry the stores old tortoise. We walked to his enclosure which is around a 9 by 9 space, where the tortoise lives. Harry was seen endlessly walking in circles along the 2 ft tall cement walls. There was streaks on the cement from his shell rubbing against it. This is a severe sign of stess caused by the neglect of the tortoise and his encloure. You could clearly tell that he had been doing this repetitive behavior for years on end. Not to metion many of the animal cages/tanks were extensivley smaller than the creartures require in their natural habitat. We strolled through the back, were the fish are, and we descovered several dead fish, that must have been daed for days. We did not end up purchasing anything from this cruel store, as we did not want to contribute to the etroseous thing that is pets plus. If i could I would give this horrible place -0 stars. DO NOT VISIT OR PURSHASE ANYTHING FROM THIS STORE IF YOU LOVE THE ANIMALS!
All these bad reviews.. and all you say is we will look into it. Your looking into it is not helping your store or service. I dont understand why you sell puppies for thousands of dollars in tiny cages but yet support adoption events and hold them at your stores when there are dogs there coming from puppy mills that need help! Please PLEASE do not buy puppies from here they are from puppy mills, they are sick and not well taken care of!! Thank You for your time.
We visited last night, we were in the area and looking to possibly adopt a cat. Although the place didnt stink like urine and feces like it has before, the cat I held was crawling with fleas and was also not neutered. I was totally horrified. All the girl could say is that he needs a bath, no cats dont need baths, they need flea and tick prevention medication. When she put the cat back with the others (un neutered males and females together) I noticed all the other ones scratching. There is no way that all of the animals here dont have fleas. It is absolutely inhumane to have an animal crawling with fleas while in their care. Sadly, I think someone needs to rescue these animals. The way they treat animals here is absolutely unacceptable and I hope things change for the sake of these poor animals.
Not only is this store over priced, the employees are some of the most unknowledgeable, rudest and unhelpful people there are. If you have ever bought something here you should check your receipts, I guarantee you have been overcharged for your items. It will say 1 price on the shelf but always ring up as a dollar higher. I wonder how much money they have overcharged customers using this scam. Also they will misrepresent breeds of animals to charge you a higher price and make more money. I bought a rabbit here and was charged 69.99 for a netherland, turns out it was not a netherland but a dwarf that I should of been charged 49.99. After trying to reslove the issue I was given the runaround for 30 mins untill being told the manger left for the day. The girl then told me theres nothing they can do because thats what they sold it as??? I have filed a complaint and submitted a dispute to the BBB. I wouldnt be surprised if there were other shady goings on at this business. Also, they have a poor exotic turtle in the back of the store being kept prisoner and I have already contacted PETA and I am planning on contacting SPCA or any other animal organization that will listen. I have also contacted HSUS to see how they could possibly approve of a dump like this as they use HSUS in their advertising. Go anywhere else this place is a mess and seems to be a fire hazard as well.***After receiving this response from the owner I contacted Ryan the manager and he had absolutely no idea what I was talking about and said no one has contacted him or told him anything about resolving my situation with store credit, you are lucky Im even accepting store credit as a resolution because I want the type of bunny that I bought and paid for***
It truly blows my mind each time I see how much Pets Plus charges for their animals. Its rather pathetic and quite wrong to price gauge your customers. Seriously dont you want the animal to go to a new home and not stay as old inventory? The reptile gentleman with the Scottish accent is always rude and very short for words.come on dude, Im asking you questions about the reptile because I want to know the history before considering purchasing. Im constantly told no, that I cant handle that reptile unless your serious about buying it. How can I be serious about buying it if I am not allowed to hold it and see what its like?I saw an Adult Crested Gecko for $119.99 today 4/15/18. Let alone the price is way to high and the housing environment was completely wrong! Substrate was Aspen, humidity didnt exist, the lack of fake foliage. Dont the reptile staff research the reptile before placing it in a cage? Keep in mind I just came from Petsmart and their selling a baby Crested Gecko for how much? $24.99 and I was allowed to hold that one with out a problem. Pets Plus is a damn joke and all they care about is that money!
I was so excited to adopt my sweet little Willow. Until we got home. She was so terribly sick and kept throwing up roundworms. I was warned about this place and took my chances because I grew so attached to this dog. She is SO sick. Wouldnt recommend this place to anyone!!! Thank god I saved my puppy from this awful place.
I bought my daughter a rabbit before the holiday weekend July 4th. With high expectations. It was the sweetest rabbit ever. 10 days later it died. Since it was after 7 days and I didnt buy my supplies from there there was nothing I could do. So I got my daughter another rabbit. And guess what!? It died 2 weeks later. My sister had also got two rabbits and one had died. Ill never buy from this store again. I spent 100$ on rabbits in 6 weeks and they both died. I fed them properly and took the best care of them. Im convinced they get sick rabbits and sell them. Stay away from this place they will just take your money and when the pet dies they dont care.
Staff is not helpful at all! Cashier is rude and don’t care when you are being over charged and asked to fix it l. They charge you taxes on free items. As well as overcharging instead of what the price is listed for on the shelf! They do have a larger selection but double check everything when they ring you up!
Stay away from this place if your looking for a dog to adopt. My son had a dog held for one day after he filled out paperwork and was to return for the dog the next day with his two small children who were so excited to get a new puppy. The girl at this store told my son to just fill out the paperwork and she would put a hold on the dog for him to pick up the very next day. Well....when they arrived the dog had been given away to someone else and my grandchildren were devastated. The manager on duty was rude and just said there was nothing he could do and if my son did not want to shop there anymore that was fine. He was rude and was not even accepting any responsibility for the huge mistake. This place is run by a bunch of uneducated people who should not be in business. I will never shop there again and I advise you to do the same. There is not excuse for this type of behavior by a business.
Got my pup there so adorable but when we took him home he had worms. But that was the only thing about it. But besides that that store gave us no problem and helped us guide us to the right direction.
Dirty and there was no floor under the carpet in one spot
Pets Plus Fairless Hills is my go-to pet store. Not only is it close to home (making it easy for me to visit and cuddle puppies whenever I want) it also has the largest variety of pet supplies. I am a new dog owner, which I purchased from Pets Plus. The experience buying a puppy from Pets Plus was wonderful. The staff was friendly and they informed me of what I should expect as a new puppy owner. They also suggested certain foods and toys to buy, which was great because I had no idea what to buy! I have visited back with my puppy (Sophie) to buy more products and to let her see her former home again! I suggest that people living near Fairless Hills and are interested in owning a pet to visit Pets Plus.
I buy my dog food there all the times. its the only place that sells verus food which I think its the best, I dont like the fact the lately they made the bag 5 pound smaller, but I guess its not their fault
This is not the store you should trust!About seven months ago, I bought a rabbit for my daughter from this store and was told that it was a female. Great! My daughter really wanted a female rabbit. She named her Rebecca. Then three months later, to our surprise, Rebecca turned out to be a male! My daughter was really upset that her best girlfriend turned out to be a boy! After a long time of comforting and reassurance, she finally accepted this fact, but with one condition: we are to buy a female rabbit, rename Rebecca Roberto, and name the new female rabbit Rebecca.So that’s what we did. We went back to this store, picked out a bunny, asked the store manager to identify the gender. When he told us that it was a female, I asked him if he’s sure. He replied, “pretty sure”. So we paid and brought the bunny home. Three months later, Rebecca grew up, and sure enough, her testicals dropped! It’s another male!I can’t put the disappointment and sadness of my daughter into words. I called this store, the store manager picked up and answered with a stone cold voice. I told him our situation and asked him if it’s possible to bring the rabbit in to exchange for a true female. He told me they don’t gurantee the gender of rabbits because they are so young. This I can understand, it is very diffcult to tell when rabbits are only weeks old. But if so, WHY THE HECK DID YOU SAY THAT YOU WERE PRETTY SURE!!! This is irresponsible with a capital I!To summarize, this is a store that takes no responsibility and is run by people who don’t know what they are talking about.Do yourselves a favor, think twice about buying your pets from them, and think one more time about leaving your pets in their hands!
They have a good selection of things for your pet needs. Staff are very helpful.
This is a good place to get pet supplies. It had its own parking lot. You can also view puppies, rabbits, a tortoise, reptiles, and fish here. Small gated areas are available for you to spend time with available puppies which carry an adoption fee for around $500.
I come into this store often to visit the animals. I am an avid animal lover and activist. I will never ever step foot into this store again unless its stepping in to congratulate authorities on shutting this god awful place down. I will say, there are a few very polite employees that work here, but ownership, knowledge, and animal welfare is absolutely disgusting. Every time I step foot into this store I leave wanting to leave with every animal in my hand. Just yesterday I was there and I was playing with the rabbits, I have two of my own. I noticed one that looked just like mine, and was commenting on how cute she was. Until I noticed one of her eyes was goopy and completely shut. A very very big sign of sickness in rabbits. Her fur was covered in bedding and food, their water bottles were empty. I tried to pick up the bunny, but she was very obviously in pain as she squirmed away from me and would not let me touch her eye to clean it for her. There are hundreds of sick and dying fish in every single part of this store. Fish cramped into tanks much too small for the amount of fish inside of them. Ive never seen dogs NOT covered in their own feces, more than half the time their cages are filthy, half of them NEVER have water, and I know for a fact that the area in the back in which they live is never air conditioned. Poor beautiful Bichon Frises with matted fur, Maltese covered in their own poop, and down right beautiful yellow labs in tiny cages never getting play time to stretch their limbs or have any sense of freedom. Every person who has every told me they rescued an animal from this god awful establishment has told me they were so unbelievably sick and they paid so much money getting them treatments from the get go. If I could rate this place no stars- you bet I would. It will be a great day when this store gets closed down for the disgusting treatment of innocent animals.
Me and my boyfriend recently adopted a puppy from pets plus. They told us we could not bring her home due to her having a cold. Said they would call with updates and we never once recieved a phone call. I felt like we had to bug them to get information out of them.I went there one day while they still had her there to check on her, and was told by another employee that she didnt think she was the sick dog, that another one was. she had no idea what was going on and top of it was very rude.Finally brought her home a week later and they said she was no longer sick. A few days later she was in the hospital with bad pneumonia. Costs us thousands of dollars. Im pretty sure we were sent home with a sick dog. When i told the vet that they said she had a cold, she replied with dogs dont get colds.Staff is very rude and has no idea what was going on. Safe to say i will not be returning to this location any time soon.
The only helpful worker was the cashier. she announced for a fish catcher and I waited and nobody came. I left. On the way out I see a worker on her cell phone on Facebook on the couch. Well, now I know why there was no help in the store.
I go here to look at the animals every once in a while and it is not good. The cages for the dogs are very dirty and looked like two puppies threw up in their bowls. When I was walking around where the fish were, there was dead fish and they have too many gold fish in two of their tanks. No wonder the fish die because they dont clean their tanks good enough. The birds seem to get more food than the dogs and they have a bunny in with the guinea pigs! Im surprised their still in business to be honest with the way they take care of their animals. I feel so bad for the animals that I go back every once in a while to check on them. The black lab they have there that I saw two or three weeks is still there. When I first saw the puppy, it was really skinny.
Multiple animals had serious infections and seemed to be on the brink of death. More than one aquatic animal had an eye infection so bad they couldnt even open their eye. The animals are clearly neglected by a staff that has absolutely zero idea how to care for an animal, let alone multiple. The majority of the rats had close to severe respiratory infections and showed a complete lack of human interaction and care. The aquatic equipment showed a clear lack of cleanliness. Its really no wonder why so many of the fish appeared so sickly. Lastly, but certainly most heartbreaking, is the tortoise at the back of the store that had no food or even a waterbowl at the very least. The tortoise had a look of despair and loneliness, scratching at the walls trying to get out and clearly needs to be taken to a rescue. The sad state of the animals is heart breaking and legitimately brought my fiance to tears on more than one occasion. This place is a sad excuse for a pet store and clearly either needs a complete overhaul and all the staff fired or at the most extreme closed down for good so those poor aninals can be placed elsewhere. If i could give the store a negative amount of stars i would in a heartbeat.
Beautiful puppies just a little pricey but great employees you can find things you need very easily
All animals need homes, so I wont say dont adopt through this store, just beware before you buy. I get a puppy through this place, and for all that we put towards her care and treatment She still came home with roundworms, fleas, a uti and continued complications from kennel cough. Before I got her they were supposedly at a vet for 2 weeks because the whole litter had kennel cough and that was honestly from staff negligence. They didnt recgonize the sickness and when they found out the puppies were sick they made no attempts to separate them, and were letting them drink out of the water they had pooped and peed in. It was sad and disgusting. The people in this store treat these animals like inventory.
Many of the fish either havent eaten in months or theyre dying from internal parasites. Regardless, they need someone who knows what theyre doing to run the fish department. Also please dont bother contacting me or telling me you care about my opinion. Im not the first person to complain about the fish department there and nothing has changed. If i can keep my 45 tanks and counting cleaner and healthier than your store with full time employees, youre doing it all wrong.
Walked through the whole store, not offered help once, or asked if I help finding anything. Dead fish in tanks.. Dogs were being walked which is good but the 3 other employees dont acknowledge you till youre leaving or buying something.
There is a manager here that (his name might be ryan but Im not sure) he looks like he is in his early 30s. I told him how they gave me the wrong receipt and he proceeded to act like it was my fault and then they would not give me my money back and the while time he was getting rude and frustrated with me because I wanted to no why I could not get my cash back, he was very ignorant and he acted like a little boy. I will never spend another dollar there
Love the variety of stuff. They also have a good variety of animals. The staff is friendly but dont know a lot but can help with the basics.
Was looking around at the animals to notice that there Pacman frogs are left in the cage with crickets which are eating the frogs alive. Then the ferrets they have there have some type of infection. Feel as if they don’t have enough staff to take care of the animals they proper way or they just don’t care. The two animals were just specific animals I was interested in buying and noticed the conditions of them.
Had to go back into the store after my last trip on Easter to see if anything improved. Well what did I expect ? The cashier was on her phone when I came in and there was a tall girl that I asked a question to and she said I dont know and walked away. Please educate your staff on manners, professionalism and to remember that they are your representation !! Another customer told me that the girls name was Christy and she is always miserable. Miserable or not, not a pleasant experience again !! Dont respond, you clearly dont care to read all your reviews or respond to all.
I really like this place. Their selection is great for fish. However I only gave it 4 stars because I do not like how they keep their huge tortoise. I feel really bad for it.
The staff was helpful friendly. Animals looked well cared for. Clean open environment.
I bought a cocker spaniel here in June. I got the warranty. She has been sick since I got her. Filed the paper work for warranty and the company refused to pay even though my vet said she was unfit for sale. she is now 1 and we found out she has a genetic problem with her liver and pancreas. $10,000 Later still no refund. I have sent in a second claim. I researched her breeder and he is a puppy mill. DONT BUY A PUPPY FROM HERE.
Mediocre fish selection, there wasnt anyone back in the fish section so its kind of hide and seek with employees.Prices seem a bit high as well.They also have dogs and cats for sale but after not getting any help in the fish section I left before looking at any other prices.
Been to this location several times and each time the cashiers have tried or successfully overcharged myself or my wife. Will never give my business to them again.
Cool selection. Aquatic area was much larger than I thought (and very interesting). Dogs were a little rowdy (but nice; maybe could be walked more?). Overall a great experience! ❤️🐩🐕🐶🐒🐅🐱🦊🐷🐭🐰🐇🐹🐿️🐀🐁🐭🦇🐔🕊️🐦🐧🐊🐢🐸🦉🐾🦎🐍🐉🦕🐲🐠🐟🐡🐬🐋🐳🐚🦀🦐🦑🐌🦋🐛
Great local place to take the kids on a rainy day. Tons of animals, fish, turtles, reptiles, bunnies,ect to enjoy. Large selection of pet supplies. Will definitely be back, my little one loved it!
Pets from here have had parvovirus. Do not buy a dog from them. They claim to be working with rescues, but do not say who.Some pet store rescues are actually from an offshoot business of a puppy mill.
They have a very large selection and a friendly staff the manager was very helpful got several pets there in the past one star taken away due to pretty high prices as compared to some chain pets. But sometimes it’s OK to pay a bit more for a local business
Love the fish items so many and great selection of pet (new family members)
Although they didnt have the bowls i was looking for. They did have a wide selection of leashes and food.
Best pet store! Very well maintained and they have the cutest animals, especially bunnies! This place is very unique compared to the run of the mill Pet Smart and the like. Enjoyable place.
Nice store prices are on par with the other local pet store, girls are all friendly.
****MUST READ DISTURBING FIND****I wish I could give zero stars for this review. As I recently came across the “store pet” at this Fairless Hills Pets Plus location. The store pet, so to speak, is a 20+ year old Sulcata Tortoise, also known as an African Spurred Tortoise. He is in the furthest corner of the store, tucked back against a wall and some dog/cat food. This specific breed of tortoise especially caught my eye, not only due to the signs of neglect of himself and his habitat, but I currently own a Sulcata Tortoise my self and the comparison of the two broke my heart. My tortoise is free to roam my 1 acre property and is given a variety of fruits, vegetables and an overall healthy diet. However, that’s not the case for this “store pet”. As I looked around the cage the tortoise inhabited, I seen a single sign that gives some facts of this unhappy animal. The sign stated that he was born in 1996 in the store and so on, but what really grabbed my attention is the line that stated the tortoise was given the freedom to roam the store in the mornings... Yea that might satisfy the people who don’t really think about it saying: “Aw that’s nice” and moves on to look around. I took a quick second to realize that there is no gate that allows this tortoise to walk out, there is nothing but a 3ft high solid prison wall completely surrounding him. Another thought is who is bending over to pick up this 150-200lb tortoise safely and securely and placing him down without dropping him. The list keeps going. The 3ft high prison wall that encloses this creature is placed in the corner of the store, he roughly has a 7 foot by 6 foot cage that’s about the size of a king mattress. NOT TO FORGET THE SIGNS OF NEGLECT AND TORTURE, this poor tortoise is leaving signs all over this cage. The walls to his cage have this plastic cover that have been completely worn down to a smooth, apple skin finish. The section of the wall that wasn’t touched has a rough uneven texture, put that into perspective, how many hours did this creature spend scuffing at the wall trying to get out ? The entire perimeter has the same markings, he’s just walking against the wall, over and over and over getting no where. The result of the constant scrapping left the arms of the tortoise as smooth as a mirror. The spikes that were once used to dig burrows for shelter and one of it’s only defensive traits are no longer present. The arms are now grinded to a flush smooth surface and that should NOT HAVE HAPPENED. ITS NEGLECT AND HEARTBREAKING. Not to even mention the tile that is the bedding to this Desert Tortoise. The tile was originally blue, but has been worn down to a white color from his malnourished shell scrapping and dragging along the store floor. This hurt to write, but something needs to be done. It was mentioned 8 months ago in another review by another customer and nothing was changed when the ‘owner’ was reviewing the concern. This is not an animal that will be put up for sale and only spend a couple weeks here, this tortoise has been here for 20 or so years, in the same spot with the same neglect. Im not writing to just complain and get a response saying: “I’ll look into it” or “We’re very sorry, we are going to speak to all the staff and managers.” I’m writing to see a change. You had 20 years to make this right and you ignored all other comments. This tortoise is going to breathe fresh air and feel natural heat this summer, for most likely the first time in his life. The tortoise may be seen as a store pet to quick customers and in your eyes, but for the people who take care of and love animals as much as I do, they see the distress, they see a cry for help.
Fantastic prices, staff is incredibly knowledgeable and kind. Animals are well taken care of and healthy.
Harry the sulcata turtle which is kept at the pets plus fairness hills store has only a hard linoleum floor to crawl on. He has no plants or grass which he needs. He is in an enclosed wall which he cant see out. Letting Harry walk around the store does not suffice. The owner and/or manager should make the proper changes for Harry the turtle. It wouldnt take much and Im betting Harry would be happier. Either that, or Harry should be surrendered to a turtle sanctuary where hed be well cared for and loved. He seems like such a lonely fella.
This pet store is like the only one Ill go to, everyone there is super nice, and theres a large variety of animals there compared to most other pet shops around here.
Continues to show adopted out animals in the cages. Doesnt put any indication. Also does not allow you to see the animals and do a meet and greet. The cages for the puppies are always a disaster zone. Horrible, horrible. Do NOT support this place.
We are adopting a dog and the place is clean and the woman that helped us was very rude and ignorant and was not very helpful. But regardless the experience was nice and we are hoping that we do not have to deal with her tomorrow. We are so excited.
Great selection of Healthy Dog food.
Cashier was super creepy. Tried flirting with me and getting my number. Very unprofessional and I would very much not recommend it simply due to the 20 something year old creep.
I like this shop but cannot give a concrete reason. Maybe because it is not a big chain store and feels comfortable there. They have a good selection and friendly people.
I went there to get a Guinea pig 3 days and it turns out he has a uri. I asked one of the employees if he was healthy while I was about to get him because his weiner looked a little weird. Turns out he just had hair caught inside, its normal for long haired Guinea pigs.He said he was heathly when he wasnt...I dont really have the money to take him to the vet.. So Im pretty much stuck. Is there any chance there could be a health warranty? If he dies, I want a FULL refund! And you better actually talk to youre staff about this! You barely change the cedar bedding for the Guinea pigs which is giving them URIs. When I went there the other day I noticed the one Guinea pig there kept sneezing. Not a good sign.
Amazing to watch the hermit crabs and lots of choice in food
Recently we got a snake and Pets Plus is the only store in our area that sells live feeders. Due to having to travel much further, we have decided to also purchase crickets here for our bearded dragon and veiled chameleon. We purchased crickets this Saturday, 1/19/19, and today 1/21/19 our family woke up to BOTH of our reptiles dead!!!!!! I have two young children and they were distraught. Words cannot even describe how angry I am.
I wouldnt buy an animal here. With the size of the building I had high expectations but was dissapointed .I saw multiple dead fish, small enclosures for the other animals they didnt look very happy or healthy. The tortoise looked bored out of its mind, like it wanted to escape. The enclosure the tortousie is in is ridiculously small for the amount of space they have. It also only has plastic flooring which the poor animal was slipping on.It was just going around in circles since it had nothing else in the enclosure. It was upsetting to see .I wouldnt give this business my money.Its no place for any animal.
Fun to roam in with your pet, good products. Love to see the cute pups up for adoption. Saddens me I cant adopt, because I have 3 dogs, a rabbit a cockatiel and fish tanks. If I hit the lottery for millions, Id buy a ranch and take them all with me. If you please adopt!
Great customer service. Just wish there were more available dogs. Otherwise very clean and great products.
I came to the store located in fairless hills and I decided to not purchase anything nor to ever come here again because of animal cruelty. Two bearded dragons were housed next to each other, so they could see each other. They were so stressed out, one beardie had damaged his jaw because he kept hitting himself against the glass, completely black beard and stressed out. The female, who looked very under nourished, was right next to the glass as well. Besides this, there was only a heat lamp, no uvb light and improper food. One of the associates said he has been a breader for 30 years and he knows how they should be housed. Sad to see this kind of treatment. What a disgrace!
Bought two aquarium decorations there a month ago...the paint on both started bubbling and flaking off. Obviously not safe for aquarium use. So yeah, im really unimpressed.
This is the first pet store Ive ever encountered that collects puppies from kill shelters in VA and NC to sell rescues, and not dogs from puppy mills.This is the kind of establishment that I would wholeheartedly support, and I hope you do, too!
The employees were Very Helpful and we found a beautiful new pet for our home 🏡 ❤ Thank you ❤ PET PLUS!!
If you care about animals at all do not buy a pet here. The conditions the animals are kept in are awful
They had crickets for my Samm, when everyone else did not. Samm is my Geico shes amazing and we love her
So whoever you have answering your phones is a complete and total moron. I called and asked if they had any dewormer medicine for dogs and this girl goes “ no we don’t have any new dogs yet” so I’m like what? I said dewormer so she’s like “ uh uh and hangs up.” I call back and she doesn’t answer the phone so I have my boyfriend call and she answers right away and says oh idk we might have it ... doesnt offer to check or anything and then says uh I’ll try to find someone who uh knows ... How can you work someone esp somewhere that specializes in DOGS and not know what a dewormer is or at least have the decency or professionalism to say no I don’t know but I can find out. Obviously they staff idiots, I’d stay away.
Best pole for cat. Also plenty cats food. Love to see kittens and puppies show.
When I visited the staff was friendly and eager to help. It felt a lot better than pets mart in there. Great place, nice lay out and great ponds. Check out the turtle in the back.
Recently became aware of an extremely abused tortoise living here. Hopefully locally authorities remedy this shortly
Great pet supply store. They have anything that you can think of.
This is how dogs are kept? Dirty, no ventilation, poop and pee on the floor? I’ve heard terrible things about this place, but wow. Real low lives must run this place. Dogs are LIVING, BREATHING animals. Just shut down now and find a new career, not one doing this to animals.
Great manager, great staff. Great tank!!
My favorite pet store. Its not some unfeeling corporate giant. The employees can give you real advice. Might as well support a local business
Great pet store. Everything you need for all you animals.
Jeff (sp?) the owner is a bit brusk, but all of the other staff were super helpful and friendly!
Nice pet store been around a long time too.
I bought my Leapord Gecko as a baby here in 2013. It was love at first sight. He is beautiful, healthy and loves to just chill with anyone.
One of the best pet stores. A very large Koa pond with koa for sale, puppies, reptiles, fish, and several other animals.
My girlfriend went to this store in search of a Black and White Argentine Tegu as a gift for me. They told her they would order one for her, so she patiently waited. when my girlfriend went to pick up my new pet, she received verbal conformation from several of the experts that it indeed was a Black and White Argentine, and paid the $160.00 and brought it home. Once i inspected it personally, i noticed that it didnt have the aesthetic traits an Argentine would have, but instead looked like a Black and White Columbian Tegu (only $30.00). I took the Tegu back to PetsPlus for a second opinion, and the guy from the reptile department confirmed that it was an Argentine; even though it clearly was not. i insisted my girlfriend take me to the person who physically sold her the lizard, as soon as i asked him the variety of Tegu he sold her, he just said its a Black and White Tegu. so i took mine out of its container and said was it a Columbian, like this one? and he proceeded to tell me it was just a Black and white Tegu. after realizing that hed been caught in a lie, we were quick to get our money back, but still no apology for lying to me or my girlfriend and making me look unintelligent in front of my son. Which, in my eyes, is more offensive than the idea of being ripped off.
Very friendly and helpful staff. I was shocked at the sheer number of pets they offered. I never knew how many things I wanted as pets before going there.
Ryan, the manager of the Fairless Hills store helped us with a very bad situation from another store. He went out of his way and solved our problem. LoTTandamazing
I had to edit this review because I spoke to soon. I really dont like this store!! Not friendly, Not very knowledgeable orcaring. We will Not shop there again!
Place is great and they have a bunch of animals waiting to be adopted. Go adopt not....
They have a excellent selection of Fish Salt and Fresh water and various aquatic accessories as well as live plants and corals a great shop
We always love coming here and looking at all the fish, turtles, Harry, etc. They have a great assortment of fish and pets and the kids love looking at all of them!
Cool place animals seem to be well taken care of.Gotta love that in a Pet Store.Keep up the Great work.
Very knowledgeable staff, friendly, polite. Great array of pet supplies.
Staff is friendly, a little pricey. You can adopt pets here, but the only problem with the store is the smell of the kennels. You can smell it thru the whole store. Needs to be cleaned more often.
The store is great, and the team is amazing. They know me and my dogs and welcome us every time.
FIRST I noticed none of the staff was wearing a mask, far as I Know we still had to wear them, second when I got to the middle of the store a girl standing asking people if she could help, But suddenly I approached but didnt say a word to me. Invisible I turned. So I Left!
My grand cat loves their food, and especially their cat grass. They also do a great job of offering the best prices.
The lady behind the counter was so helpful and nice. I took my dogs there to bathe them and her smile n sincerity secured a return visit..
Just found this on Reddit.You should be ashamed of yourselves.
They do a lot to adopt rescue shelter pets. We got a Beagle/hound mix there 3yrs ago. Support their adopt a pet program.
Large selections of pet supplies. We found everything we needed for our dogs.
Helpful staff, wide selection of products, and they have a great pet adoption program. We always go here for our pets needs.
Best waitress ever but food was cold after waiting 40 mins and that was calling ahead and getting what we thought was a seating time nope that was arrive than and your time starts of your 40 min wait.
Great selection of good quality natural dog food and treats. Knowledgeable and helpful staff.
I brought a tarantula from this place and people here always friendly also everyone seems to always be happy and the animals are amazing wide range of animals
Adopted our beloved and very healthy puppy Baxter from this location and they always have our dogs foods in stock and keep a good selection of toys for our power chewer
Very friendly an knowledgeable an the animals are soo cute. You should definitely stop by an add a new family member to your home
Best pet shop around and an amazing selection of reptiles and reptile supplies not to mention always the best staff
The staff was helpful and courteous.The store is clean and doesnt have that pet store smell 😄
Not a lot of variety in what we were looking for but good enough. Interesting experience
Didnt have much stock on the shelves, and only had cashier and the line was growing. Otherwise ok.
I love the variety at this store. I go just to see the animals, specifically the guinea pigs and rabbits since you can pet them 💕
I always go there to buy feeder rats for my snake. People that work there are very nice.
I just bought a guine pig yesterday. I ask the employee of the Guinea pig I was getting was sick and he said no. Turns out when I came home to look at the Guinea pig he had a respiratory infection.
Everyone was very friendly, however, they told me I was getting a female dog and it turned out to be a boy.
Total reviews rating 4.1
199 Reviews for Pets Plus - Fairless Hills 2023:
Review №1
2022-06-17Adopted this pretty boy a few weeks ago. We have been buying fish and aquarium supplies here for years. Great selection, staff is highly informed and full of information you dont get at a big box pet store. Associates are always friendly and very helpful.
Review №2
2022-01-26Both of our fur babies were adopted from Pets Plus Fairless Hills. Our first in 2018 and our 2nd last year! Our first was sick, we fell in love with our little one while he was sick the VET their took great care of him. We got to go in and visit him as often and for how long we liked. They kept him 2 weeks after we officially adopted him to observe him getting better on antibiotics and we got to bring him home on medication and do a follow up with the VET a week later at his actual practice. That VET was so sweet and covered that entire visit for us! We had nothing but positive things to say about them. Our second dog was healthy and brought her home same day. We actually got in touch with her foster family in Louisiana through the Facebook page showing she was adopted. The foster family family also shared a few photos of her which we never would have seen had we not connected . I understand others have had bad experiences using them but I can definitely tell you they care for these animals. They recognize us from going into the store and our animals. Unfortunately for a lot of these dogs they don’t have a history on and they don’t know their full health reports and it’s a risk you have to take when adopting but we would do it all over again!
Review №3
2022-02-14This pet plus store I must say it’s Super clean, they have Amazing Staff that cares and are always willing and eager to help you.I have been going to this pet plus for the pass month every week to find the right pet for me.Keep in mind that I come back and forward from Florida to New Jersey many times a year and I always stop by this amazing store. When I’m in the area.I must say the staff here are always willing to help. After a few weeks from coming here I decided to adopt a 3 month old Labrador Retriever color black name Scooby and I must say I made the right choice because scooby is amazing and so loving. Scooby also learns extremely Quick. One of the girls there help me pick him she give me feed back about Scooby and she explained he would be the right choice for me because of a few concerns I have, boy was she so on point . I love Scooby and Scooby loves to play with my other dogs as well. We walk him, take him out to the dog parks etc.I could not be more happy and satisfy with the help I receive from the staff here. Oh wait the store manager was also extremely helpful as well and very knowledgeable. He help me with all the paperwork I needed. ThanksI highly recommend anyone to Adopt a dog from here. As well as to buy anything they need for their pets. It’s a very clean store .
Review №4
2022-06-03I dont normally write reviews, but I need to bring something up. Today I went in to meet some of the animals and to add a little happiness to the day and maybe add a little excitement by meeting some animals. I spoke with one woman who was super friendly and helped me with holding the bunnies, meeting the chinchillas, etc. It wasnt until I went to check in on the puppies that I noticed their quarters were quite dirty. On the windows, it said to notify staff right away if there was a mess in the enclosures, even though they should clean them routinely every 15 minutes (which they obviously didnt do). One of the dogs went to the bathroom so I told a guy at the register and he seemed put off by me telling him, but a few minutes later someone cleaned up the enclosures. I had been looking at the puppies and wanted to meet with one particular one, not necessarily for me to adopt, but I know someone who may be looking for a puppy and this one seemed to be lovely. I found someone who worked there- I assume the person most of the recent reviews are complaining about- and said excuse me?, to which he didnt acknowledge me. I moved a bit more within earshot and said excuse me again, which he flippantly looked at me like I was annoying him. I had asked to meet one of the dogs and, while walking away and no longer making eye contact, he said no, we only take dogs out for adoption applicants. I was so taken aback by this encounter that I left immediately and started crying. I was so sad for the animals who had definitely not had enough love or attention and I was also so upset by the way I was treated. I did nothing wrong, but he made me feel like I had. I dont know if anyone even reads these reviews, but I know I am not the only person with this experience and he needs to be told to stop treating customers poorly and to understand that he is lying about the company policy. A review from a few days ago mentions meeting with a dog without adopting on the spot and thats my past experience as well, so I know he was lying and just being plain rude.
Review №5
2022-05-24I love this place! It’s so fun to hold the bunnies and other animals, and if you ask, they let you hold the puppies and kittens! Most of the workers are nice but there is this one guy who is super rude. He has grey hair, and he once lied to my face. I asked to hold one of the puppies and he said they were feeding them right now so he couldn’t take one out for us, right after he said that I saw another really nice worker taking out a puppy for some other lady and I asked the nice other worker and she took one out for us. And another time, I was holding a kitten and the same guy asked 2 times “are you guys done yet?” It seems like he has some problem with people taking out the animals, I just don’t see why. But otherwise I really enjoy coming here and the other workers are really nice and they have some nice pets!
Review №6
2022-06-02We had the best experience getting our rescue here. The staff treat us so well every time we shop from the moment we enter the store with that welcoming mom and pop feel. Theyre knowledgeable and I never feel like Im an inconvenience.
Review №7
2022-06-10We try to not shop the big chains.My Kidz Love visiting and seeing all the different critters they sell. its also nice 2 have the open area 4 rabbits & guineas to mingle together 4 people 2 try 2 pet.Staff is helpful.
Review №8
2022-06-02Great pet shop. Friendly people, got our baby girl from there. Lil miss Caroline😍
Review №9
2022-06-17Been going here since I was a little kid and now Im bringing my son. Lots of animals to look at and tons of choices for your pets. Fish, dogs, cats, small animals and reptiles, they have it all. Prices are decent and employees are helpful.
Review №10
2019-11-29This is a good pet store run by a good manager, however, there’s allot of whacky people that rotate through there, as no one seems competent to answer questions intelligently. The store itself is well stocked, kept in order, and clean. It’s easily the best of the chain in the area.