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Phone: +1 215-949-9602
Opening hours
  • Monday:9AM–6PM
  • Tuesday:9AM–9PM
  • Wednesday:9AM–9PM
  • Thursday:9AM–9PM
  • Friday:9AM–9PM
  • Saturday:9AM–9PM
  • Sunday:10AM–7PM
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Total reviews rating 4.4

199 Reviews for PetSmart 2023:

Review №1


Wonderful adoption experience at the Fairless Hills PetSmart via Joyces Voice for Cats! Dedicated, caring ladies who are committed to rescue and finding kitties loving forever homes. Special thanks to Michelle for her assistance! Thanks also to the store staff for their friendly demeanor. We found everything in-store to help integrate a new pet into our family.

Review №2


Came here from Bensalem to get my grandmothers mini Pomeranian her food. This was the 7th pet shop I had visited to try to find it. PetSmart did not disappoint. Thanks so much for keeping up on your inventory! Her dog thanks you and now thankfully wont have any stomach irritations.

Review №3


I took my cat to petsmart in Fairless Hills and they were the worst. They tell me 11 am on the phone but put 11:30 on the website and calls me at 11:10 to yell me it was 11. They have my cat in there with dogs and wonder why his anxiety level was so high. They did a choppy job on his fur. They stated they were able to clip his claws but he became to aggressive (my cat doesnt like his paws touched). They said they couldnt do anything else.These Children were very rude from the minute I had verbal and physical contact with them.I will stick with Cats Just Cats grooming the lady has many years of experience and stated my Cat was a sweetheart. Petsmart didnt want to groom my cat from the start.I do not recommend them for cats.

Review №4


Waited 15 mins to be helped (there’s 1 other customer in the store) then when the girl finally came over she helped the guy that just walked up. Also when did petsmart become fish connoisseurs?? Another couple walked up and were looking to buy fish and got interrogated on what they were going to put them in. The guy already has an established tank and just wanted to buy more fish. I would not recommend this store for fish at all.

Review №5


It was not so good. I had ent there foe gold fish to put in a pond. I walked over to them and seen in one tank the fish were swarming. I asked a worker why and they just said ‘’oh uh yea they are basically dying, there is nothing we can do.’’ I was with family and one asked them ‘’ what happens when you put a net in it?’’ The worker said ‘’ oh they all swim away’’ it left me confused as why they couldn’t jus put the net in there but it wasn’t my problem so i just bought goldfish from another tank then left.

Review №6


Im comfortable leaving my dog with them. They tell me he likes it there and makes new friends.

Review №7


Easy to make grooming appointments. Friendly staff. They do a great job!

Review №8


Dont trust your beloved dogs safety to the Petsmart Hotel - manager Kathy is incompetent, rude and has no business running a dog boarding facility. My dog came home covered in feces and needed vet care. Photos too graphic to share

Review №9


Petsmart is slipping. 3 if the staff were standing upfront and as the line grew, none of them were helping the trainee or more importantly, us customers get the line down.More importantly the guy training the new associate had NO CLUE what good customer service was. There was an issue with a coupon and instead of doing the right thing and making the customer happy (there was an issue with a duplicate account) and processing the coupon under her other account he again held up the growing line and made us all wait while he got approval to accept the coupon which he had the authority to do without someone higher up.If this is policy then that policy must change.If he was afraid to make that decision then you need to reevaluate or retrain your trainer!Customers always come first.

Review №10


Teddy is 9 and doesnt socialize with other dogs very well so he needs some extra attention and I feel safe leaving him there because I know he will get all the attention he needs and will be well cared for so when I have to go away I know if I leave him at Pet Smart he will be well taken of during his stay and get pampered.

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