Wheelchair-accessible entrance
Yes
Philadelphia Police Department Gun Permit Unit in Philadelphia
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Philadelphia, Philadelphia County, Pennsylvania, US
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Comments (114)
Took me a week or so of constant calling back in July when they reopened and I had to wait until today 10/20 for my appointment. But it was an easy in and out experience. I had all my required paperwork and the officers I encountered were very courteous. I was only in the building for 25 mins. Now I wait for the decision letter, not sure what the process is for picking up though, just hope it goes as smooth as today went.
Auto redial app was installed, calls made from 9am to 4 pm, for 5 days, 27 thousand 849 attempts, no luck, and in person you are being told that appointment has to be made over the phone. with all do respect, but how?After 3 month from original review, system of applications was changed to online version. Paperwork took 15 minutes, approval 2 weeks, from approval to appointment 3.5 month. Took around 10 minutes at appointment.Change made from 1 star to 3 for speed in appointments.
I called to get some assistance and the receptionist is so rude and just no help at all, she just gives irritated responses.
Took less then a week to receive my approval letter. My original appointment was for October 19th but I went back a couple times to see if they had any earlier appointments they did! July 15thIf your reading this keep checking the website most likely youre get an earlier date.
I just applied for my PA CCW on Jan 27 2021 just 2 days after they implemented the new application process with the new online application. I didnt know what to expect but I was tninking it was gonna take a lkttle while until I heard anything. To my pleasant surprise I received a email, text and phone call less then 2 weeks after I applied saying it was approved and to make a appointment online to pick it up. This part surprised me a little. I went online to schedule the appointment for pick up and the earliest date I could get was the 2nd week in March. They were completely booked for over a month. So im hopi g the pick up process wont be a disaster. If anyone who picked up their permit from Feb 1st until now if you could post how long of a wait you had it would a very appreciated.UPDATE: When I went to pick up my CCW on my appointment day it only took 5 minutes and there was no line at all. I walked right in. They took my photo, printed my ID and I walked out. I was shocked at how fast and easy it was.
Been trying to renew my license for months. All the numbers are bogus. Even when you call the main number and try being transfered into the appointment line. All you get is a consistant busy signal. This is acceptable and unfair to law abiding citizens just trying to renew or apply. Do better!! Set up an online appointment option its 2020 why isnt this already an option.10/16/20I decided to try to call both numbers in the 8am hour although it says on the website to call at 830a. I did this to see if either of these numbers ring at any hour. Well they dont the line was busy at 8am not 8:01 or 8:02. I truly believe this has absolutely nothing to do with Covid19 anymore. Now Im on the search to find out who I need to file my complaint with. Ill be back!!
I know the Philly gun permit unit has had some rough times this past year with delays and closings, but things are really back on track. I submitted my application via e-mail and received an approval within two weeks. Afterwards, I called and scheduled an appointment to pick up my permit. When I tell you I was there for no longer than 5 minutes, I mean it. I got my picture taken, gave my money order and was out the door incredibly fast.
Good job no problems no long wait in all my years of renewing license this was the easiest just find a place to park
Have my CCW photo I.D taken today.Detective F..d was very helpful, knowledgeable on all my questions, new kind of community policing. I hope everyone on PPD is like him.
Took me A-day of calling every 15 to 20 minutes but I eventually got through and I was given an appointment for this Friday so theyre actually doing pretty quick service.(im picking up my license...already been approved)
Whole process went pretty smooth, took about 2 months from handing in my application to walking out with my LTC. All the staff were cool and friendly. I’d say the only downfall here is the Covid protocol (which I understand is necessary) which causes pretty long wait times and the phone lines which are pretty difficult to get through. I’m sure there are much more proficient ways to be able to handle more applicants and pickups while still remaining sanitary, someone just has to take the initiative and implement them. Keep up the good work LEOs 🇺🇸
You MUST make an appointment in order to get the interview. Mine was 6 weeks after I made the phone call. You cannot just walk up and get interviewed. It also took me a couple of days calling to have someone pick up the phone. When I was there I heard no phones ringing at all.
I try my best when I want online to get my my Philadelphia gun control camera permit every time I want one line will not let me get in there six to seven times and will really gets me they told me to do it on the Android phone will not let me online for my gun carrying permit the lady at the desk always tries to do her best I want to know how I can get my permit theres no appointments or nothing but the best part about it the Philadelphia state troopers send me out two pieces of paper to fill it out I want to see what goes on Im trying my best to get my to get my Philadelphia gun permitgun permit to be up to date
I’m giving 2 stars because the website seems to be up to date with most accurate information. There is also a sign on the door. However, when in the world does anyone ever answer the phone. I have been call for 3 weeks straight. Morning and afternoon, absolutely no answer. Is there a way that request can be made over email? Can we atleast request a phone call! This has been a disappointing process so far.
Finally got thru to someone after 3 hours of calling. Lady on the phone was very friendly. Appt is set for September of 2021 which is crazy. Keep calling the appointments will only be set back further and further. I asked if pa goes green and I could come in person. She could not answer that. They will more than likely be going by appt only for a very long time
I checked their website continuously since March... When the opportunity was available I made my appointment over the phone and was given a date which happened to be today. I went to my appointment and the officers were very curteous and polite. I really appreciated their professionalism and hospitality.. Thank you much..
Just like everyone has stated. We’re calling BOTH NUMBERS and it’s no answer just a busy dial tone then it hangs up. What’s the point of having those numbers up on the website if y’all not doing your job to answer the phone. But if we the people pull up and show out we’re at fault. Miss me with that. ANSWER THE PHONES!!!EDIT: Phones are still busy, can’t get through to anyone.. Why are you guys not picking up the phones ? It’s our right to exercise our 2nd Amendment..
Why aren’t you guys answering the phone? I’m new to this process, but so far I’ve had to call 4 days in a row and still haven’t been able to reach anyone over the phone. It seems as if the phone is intentionally being left unanswered, but that’s also the only way to book an appointment now so is there another way to get in touch??
My experience there was great the officers were friendly and fast getting you in & out
My LTCF will expire on Sept 21, the phone number(only 2 phone lines) is no way to be reached, what should I do?Edited : my next appointment will be November 2021 , just to drop off the application. Does that mean I cant carry my CCW until next year ?
The wait was a bit long but all the officers were very pleasant and the female officer that handled my paperwork was VERY HELPFUL, have not received my permit yet and its been a wait due to Covid 19 but my experience was a good one 👍 for having to deal with so many different attitudes.
So who I encountered were extremely nice and friendly!
Good service, I was early because I thought that there’ll be a line. They took me in and I was out in a few minutes. Very nice lady who took my pic. 😁👍
How can anyone possibly get a appointment when you NEVER answer the phone . I’ve been calling since the reopening every weekday, I applied for my license before the entire pandemic and by time my 40 days were up u guys where closed why can’t this part of the process be handled online or at-least signing up for appointments should be online u refuse to let anyone in but refuse to take calls to get a appointment Bassically disabling Any law abiding citizen from exercising their “right” to carry a gun while making it seem like it’s really just a privilege for those with police family
Todays update Feb 4 2021...I was early for my appointment and they took me in the building around 8am...they ask for your drivers license or ID and your approval email with your file number so having it ready will help them help you...they verify you have an appointment, after seeing your paperwork you take your picture...sign a document and they give u a packet about the rules and how to speak with law enforcement(READ IT!!!) they were very friendly and straight forward...if something goes wrong it’s more than likely YOU, not them
Persistence is key to progress after calling and hanging up for about a half hour. I got thru to a very nice woman who gave me an appointment date of January 2021 😁
I was almost arrested tonight due to their incompetence. The permit that was provided to me had a typo in my last name, and they also put in my social security information incorrectly, making it almost impossible for law enforcement to check on the spot. The latter I had no ability to check or evaluate. Luckily I had my firearm permit application in the glove box of my vehicle. This is after 4 weeks of checks versus 15 minutes of review prior to this at the Bucks County office out of Doylestown.Response to below: absolutely. I will be at your location as soon as I am able, hopefully before 11 am.
Its June 18, 2020. Showed up at 8:15 and stood next to the door. An officer came from around the side of the building and told me that they were not open to the public yet. They havent updated their website to reflect this. So if youre thinking about going, check first to see if theyre open. There is a phone # at the bottom of their web page.
Wallet was stolen month ago. Make the police report and get all paperwork I need go to permit office and they tell me within 2 weeks I’ll get my paperwork to get my new one. Here we are 3 weeks later can’t get through to anybody on the phone so I take off work to get to the permit office wait 2 entire hours to finally be seen mind u I was there before opening and get told oh we’re backed up give it another week. Are u kidding me!?!? As more than half the employees in the office are just standing and walking around aimlessly.
They should really have someone review who comes in for better information like they did at Spring Garden. It will make wait time for efficient. Just need a better system all together. Parking is horrible.
I was in and out within 15 minutes. Great service and very professional.
Ive been reading some of the negative comment. What slows the process is people come unprepared, not having money orders, not having proper ID or paperwork, not listening when their name is called, hanging outside expecting the staff to get them. Parking is a problem so youre on your own. Be curteous, have patience, be prepared.
Prepare to be in here for 3+hours. It’s not as bad as the DMV but it’s still really inconvenient. You have to park a quarter mile down the street on Erie so prepare to take a hike as well. If you thought the wait was long to get interviewed just wait until you have to wait again to get your fingerprints done. Its not a good time but it’s a necessity so clear your schedule and prep up something to occupy your time.
Not only is the phone never answered upon calling, my renewal photo for my license to carry , came out muddy, smudged and as if they took it on a 1 megapixel camera with no flash .
Was very crowded but I sat it out. Everything went well. Very informative of process and absolutely no foolishness tolerated.It took a while to be called. But Im happy I am over the first part.
Like others, I was given my appointment to be August 2021!!!!I have contacted local, state, feds, and NRA. It is essential for law abiding citizens to be able to protect themselves legally or youre asking for a gun control disaster.
Just horrible. I tried to reach the 2 numbers listed for appointments this past 5 days and line is either busy or rings until voice message said full. Upsetting you cant exercise 2nd amendment rights.
This is horrible, I’ve been calling both number for the last month. Phone is always busy, what us the point in trying to calling two numbers if they phone is going to be busy all the time. I Cal from morning until 12pm.
Intially I had a really negative and confusing experience here. I was given information that was not correct.Thankfully, one of the officers in charge here noticed the mistake and immediately went out of his way to fix my situation within an hour.Great job.Could still benefit from some process modernization, but at least some of the people working here care about doing a good job and are trying.
Well Ive been calling both numbers repetitively for two weeks now . The phone must be off the hook . Busy signal on both numbers for two solid weeks . Started calling them @ 8:27 and stopped trying at 3.00 no answer just a busy signal . something is wrong !!!
Called both numbers, have a busy signal before the place is open. It took me about 2 weeks to finally speak to someone on the phone to make an appointment. My appoinyment is august of 2021. 😭😭😭
Been trying to call to make a appointment for the pass 2 in the half week and still can’t get no one on the phone every number they give to call I keep getting the busy signal smh
January 2nd is not a holiday. Why are you close? Why is there absolutely NO PARKING??? Theres a paper that states all vehicles that park in front, across, and around the building will get ticket. Where do I park then??? Why is there no instructions on to where to park.
This place is really efficient, I was in and out in under 10 minutes and the lady that gave me my permit was really pleasant and nice.
This is the place where you go to get registered to carry a firearm in the city of Philadelphia. The hours are very limited, which is kind of inconvenient if you work a nine-to-five for you will have to probably call out of work to get your license to carry a firearm. The parking is horrible . Do not park on the side of the building . They are for the police officers only and you will be towed .The officers in here are very nice and they seem to be very organized so they will get you in as quickly as possible. It is very crowded so my recommendation is to go for 8:30. There will probably already be a line.
Cant even manage to do their job well. Other police department only take me no more than 10 minutes and they took me for more than an hour to pick up my license. And theyre really rude.
The wait was an experience but at best the staff was very friendly an the process was fast once you got to speake with someone the other wait time was fingerprint but over all my experience was a pleasant one!
Lady called confirmation my appointment very nice and respected.
Phone line always busy or disconnected on the new website it say they our taking applications, and appointments starting this week and next week but nobody never answer the phone
Just like many other reviews for you to get in contact with them can take you a month. Once they answer the person is very polite
Literally have been calling both numbers everyday since July 8th. Have yet to speak to any representative.. NO ONE ANSWERS THE PHONES!
When you call to make an appointment, the phone line is always busy. Literally busy single time.
FYI there is a sign now on the door saying that it’s closed but thankfully they will honor any approved permits for pickup once it is deemed safe to reopen. #safetyfirst
I been calling here for the past several weeks the phone lines are always busy called both numbers doesnt matter what time I call the lines are busy .
The lady there was very fast and efficient. Good service.
They cancel interviews without telling you. So, you can waste your time going there for nothing.
I’ve Been calling since July 8th and both numbers were busy all day long.
Gun permit Expires in October 2020 they scheduled me in October 5th 2021 , so what am I supposed to do until then? become a 3rd degree felon?
My appointment was February . but all appointments have been cancelled and you have to submit application online
Got through on the second number after three weeks of trying I’m schedule for Jan 11 2022 lol 2022
Anyone have any luck getting thru for appointment? The numbers are busy all day!
Its local close to me anyway and the detectives explain to you what you need several times so you will not be waiting for nothing and if you left something in your car they will allow you to go and get it very professional.
The posted phone lines don’t ever right they go straight to busy and error message.
Don’t answer the phone. I been calling both number and it’s always busy.
Same problem been calling 2-3 weeks everyday mon-wed about 10 -20 times no answer
Can’t get in contact with anyone! It’s always busy & there’s no other way of reaching them .
Since the pandemic you can’t come unless you make a appointment but how are you to do so if the line is always busy???
Contacted department thru Google Maps Chat. Fast and clear responses. Recommend you to use the same way for any questions before you go there.
If you don’t go you won’t know see for your self it’s was ok the officer that did my interview was very nice 👍🏿
Phone menu disconnects or nobody ever picks up. Been calling for days. Philadelphia at work!
Sad to say I cant get through either! Is there another place I can go or any other option besides calling?
Come Early or you gonna be waiting for a couple hours and parking is limited so be prepared to park a couple blocks down. Make sure to have everything u need too
I been trying to call both numbers to make an appointment but there’s no answer
Fast and friendly. In and out in less than 10 minutes
They have a number but no one answers there is no set hours of operation this is a state building this is unacceptable
It was okay I was in and out just waiting for them to send me a letter in the mail so that I can go and pick up my license
Get ready to wait for hours. The nearest parking spot is several blocks away. Staff is rude at best.
Great place good look for the unit they have come a long way very comfortable atmosphere and pleasant process
I cant even get through to them to make an appointment
Very friendly people working here. Ive been there 2 times . I had an amazing experience !!!
The staff was very professional and the process was fast and also the location is very convenient
Is there a reason why there are no hours of operation? And, it says there are side streets to park. There are no side streets to park. Thank you.
This place has terrible customer service and acts as if they don’t want to give you your right to carry a firearm.
Finally get a answer and I can’t get an appointment until next year smh
It was in order, and fast if you have all the items you need.
Will my photo be taken if I do not have a passport size photo ?
Bad customer service over the phone. Not informative at all
They phone line is always busy
When will they be opening back up?
All numbers are constantly busy
Take too long and unfair decisions
Okay spot to learn how to use a firearm.
The wait is 3hs long
Horrible customer service and horrible location
Pretty long wait
The wait is wayyyyy to long
Worst!
Officers were friendly
Officer are very professional
Staff was excellent
Fast efficient.
They are very helpful
I went there almost at the beginning of March, the place was too small, the chairs were squeezed together, very depressed, dozens of people were inside! Waiting in line for a long time, it took about 3 hours in it, but the process was quite smooth. The staff I met was very friendly!
Wait outside while they attend to people. Its cold.
Total reviews rating 3.1
114 Reviews for Philadelphia Police Department Gun Permit Unit 2023:
Review №1
2022-06-07The Philly PD gun permit division has been great over the years. I must have renewed my permit about 6 times and theyve been instrumental. You might be intimidated but theres no need. The new online app is extremely fast, like 10 days. It used to take anywhere from 4 to 10 weeks. Not too often the government gets more efficient but they did here. Thanks.
Review №2
2022-03-30My appointment was for 8:10 a.m., walked up just before 8a.m, doors opened at 8:05 a.m walked out at 8:15 a.m. Smooth process, staff was nice. Theres plenty of Parking on the street on G st, about a block and a half away.Hope this is helpful!
Review №3
2022-05-25Went to pick up my LTCF on a Friday. I was scheduled to be there at 10:10 am, got there 20mins early and was done in 10 mins. Everyone before me was in and out in mins too.
Review №4
2022-04-26I must’ve came on a good day. Came to my appointment 7 minutes early and they let me in. Was in and out in about 10 minutes. Be safe thank you!
Review №5
2021-12-22You get there to pick up your license to carry and they make you stand in 40 degree weather for 15 minutes and then tell you that you’re 20 minutes late for your appointment and you have to reschedule. It’s so interesting to see how miserable people are in Philadelphia because when I originally got mine in Montgomery County, everyone was pleasant and resourceful. Meanwhile my cousin picked his up last week an hour late because he overslept and they laughed about it and allowed him to take his picture and get his license… Interesting… Inconsistent… Poor service… Lack of integrity…Update: When I returned it was like night and day! The men were so happy, welcoming and pleasant! I even mentioned I was rushing over so I wouldn’t be late and the guy says “we have to be here until 10 anyways, the goal is to get you in and out so it wouldn’t have been an issue” It just goes to show that misery loves company because the great customer service came so easily. If I was just rating off this experience it’d be a 5 star rating hands down.
Review №6
2020-08-31I went in person last week with all docs in hand, only to be turned away saying that an appointment needed to be made first. I had tried calling the number provided on line before I went but the call was never answered. I did take a photo of the information posted on the door and the phone number was different, so I was able to call. That turned out to be the biggest blow of all. My appt was scheduled for 8/30/2021!.
Review №7
2022-02-03Arrived a few minutes early and there was only one other person in line. I was in and out on under 10 minutes and everyone was nice and professional. Easy process.
Review №8
2019-10-21I went in to drop off my application for my permit renewal. And I was only there for 40 minutes. But that is because I came early and had all my necessary documents.People that are complaining about this place came late and/or didnt have all the proper paperwork. That was their fault, not the staffs.Everything you need to know is on the permit application. Follow the instructions(they are not rocket science)and you shouldnt have any problems.Update:Took about 3 weeks for me to get my approval letter. Once again, I arrived early around 7AM, even though the office opens at 8:30AM. And I was first in line. There was about 20+ people behind me. They will spend a lot of time waiting for sure.I spent a total of 18 minutes in the office. And I was out the door with my new permit at 8:48AM.
Review №9
2021-08-23The lady that helped me was super nice, the man who served my license was also nice. The only thing is all the signs on the doors and posted to the windows are a little extra. I get it, people dont follow instructions but it looks tacky and unprofessional for a police unit. From my experience online, it was really easy, the wait time to pick up your license however is lengthy. I had to schedule mine 3-4 weeks after it was approved.
Review №10
2022-02-28Made a appointment a couple months ago for my license and I wasn’t even in there for 10 mins the process was so fast