Takeaway
Yes
Potts & Penn Family Diner in Pottstown
Categories
Location on the map
Pottstown, Montgomery County, Pennsylvania, US
Service options
Dine-in
Yes
Delivery
No
Highlights
Fast service
Yes
Great coffee
Yes
Great dessert
Yes
Great tea selection
Yes
Popular for
Breakfast
Yes
Lunch
Yes
Dinner
Yes
Solo dining
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Wheelchair-accessible seating
Yes
Wheelchair-accessible toilet
Yes
Offerings
Coffee
Yes
Comfort food
Yes
Healthy options
Yes
Kids' menu
Yes
Quick bite
Yes
Small plates
Yes
Vegetarian options
Yes
Dining options
Breakfast
Yes
Brunch
Yes
Lunch
Yes
Dinner
Yes
Dessert
Yes
Amenities
Good for kids
Yes
High chairs
Yes
Toilets
Yes
Atmosphere
Casual
Yes
Cosy
Yes
Crowd
Groups
Yes
Tourists
Yes
Phone: +1 484-624-5501
Comments (199)
Really impressed with their homemade soups - delicious! Looking forward to trying some of their special omelets. Our server was friendly and on the ball. The new owners did a great job on the remodel and setup. Looking forward to enjoying future meals here and soon-to-be holiday lights downtown.
This Diner is like our second family home we eat there all most everyday we have or business meeting there as well, the owners are awesome the food is great and the chef is old school I recommend to Friends and Family
Food was good for a Diner. Prices were avaerage and because the food was decent worth the prices. We ate lunch. 4 people for under $60 our server was nice. She kept our drinks full and got our order correct. Will go back soon.
Super cute place!!! The food was ok. I ordered chicken w/ a garlic butter sauce and holy guacamole it was like a soup! Also my chicken was dry, but my husbands meatloaf was good, although I didnt care for their gravy. We ordered some cake to go and they looked AMAZING, but we ate them the next day and its like they forgot to add sugar lol! The owner and staff were super nice, if we are ever in the area again, we will probably go again, but perhaps we might stick w/ ordering a burger.
Great food, great staff, great prices! I love coming here after work on nights I dont want to cook and have never had a bad meal here. I absolutely love the breakfast menu on the weekends and my coffee cup is always full no matter how busy they are.
Usually this is a very great experience eating there but this time not so great! The only issue was that the waitress kept disappearing. The hostess say is got our drinks, the waitress was a little slow coming to take our order, but she finally did and it came to us from the kitchen very fast! And was delicious too!! Then when we were done we sat for about 15 minutes waiting on a check, with a cleared table already! This restaurant wasnt too busy at that time in the morning. The hostess thankfully was being observant and came to us and asked if we were ready to check out and indicated that she will use the table number to pull up the order and give us a copy of the check. We charged the tip to the card,and instructed the hostess to split it amongst the three other wait staff that help us during our meal with refill of drink, need for ketchup which was empty, and the picking up of empty dishes! None of which we could find our waitress for! She was setting the table we were out when we left
We were passing through & stopped for breakfast early in the morning. The food was good -- typical breakfast offerings, but done well. Classic feel, good service. We head up this way a few times a year, but this was our first visit to the dinner,and I think well make a point to get back when we are in town again.
The food taste great and is always consistent. Soft scrambled eggs were done the right way, soft ,not dry. They staff is always friendly. I always end up getting their tuna. I love it .
Good food, reasonable price and friendly waitstaff
Good old fashioned food, period. 2 trips here in four day span. The greeting is polite and friendly, the servers are nice and food is just good. It doesnt try pretending to be anything more than plain, old fashioned good food. Chicken was huge and fresh on 1st visit, omelet was generously large and fresh on 2nd trip. The coffee and tea are always fresh. Prices are honest and not inflated like the other local places.
First time being there, we ordered $10.99 shrimps in the basket and $16.99 medium rare sirloin steak the other day. We got a well done and tough steak instead!! 😆😆😆Not worth of the price for sure! Well, we knew its not a steakhouse but we expected a little better than that with that price!!But the salad was great!.. and MAYBE... I would come back someday to try something else, I should give another try😄. But I warn you people, save your money and do NOT order that darn tough expensive steak!!😆😆
After a very rough day (funeral) went here for some comfort food. Had EXACTLY what we needed. Everything was prepared exactly how we wanted. Our waitress Sim (sp) was so nice and took great care of us. Food was quick to the table, nice and hot. Soup was thick and hearty! A full belly is a sure fire way to combat a bad day, and Potts & Penn delivered on ALL counts.Oh, and all this AND a big piece of triple fudge chocolate cake. Less than $30. Great food, great value, great service (Thanks Sim!! Helped make our night better!)
Always good food. However, when I arrive and you see Im handicapped, sit me close to the door and dont make me walk to the farthest part of the restaurant. Tables could be ready faster. Bussing or table assignments hold up seating the clients faster in that small foyer. Otherwise, great servers, food and selection.
I stopped by to get food and while the staff was plesant enough.. i had chili cheese fries which.. the chili was sweet, almost too sweet. And the burgers i got for myself and my friend were bland and unseasoned. The two slices of cake were meh as well. My carrot cake, while looked great, was crumbly and dry. Her triple chocolate was dry as well.Im hoping its just the chef was having an off day because i wanted to like this place.
This was our second time at Potts and Penn Diner, and each experience was fantastic. We had dinner tonight, Fried Jumbo shrimp and Fried Chicken~ both were delicious. The salad bar was fresh and clean with a nice variety to choose from. This place has everything you want in a diner~highly recommend.
Food not bad. Only has Pepsi products and no bottled water. Music playing was just a little too old. Would get more business if different atmosphere. Decided to take my order to go. Probably will not go back. Not my type of hometown diner.
This place is consistently good! Ive been happy everytime I eat here. Everything Ive has so far has been great! The buffalo wings are delicious I would suggest those for sure. The staff is great as well, Potts and Penn has quickly become a favorite of mine and my family!
Served by a server named Monica, horrible service. When we were finally acknowledged after waiting 15 minutes we ordered a lemonade and orange soda both drinks had black bits floating in the bottom and also a little fruit fly. When i brought this to her attention she continued to argue with me that it was syrup from the soda machine. I also serve so I know if you are getting residue at the bottom of your glasses its not syrup its a sanitary issue from unclean machines and spouts. She than stated Im not worried about it. And walked away. She continued to say they had no cups or silverware to serve with thats why everything was taking so long to my table and surrounding tables. When we finally got our food we had to wait an additional 10 minutes to get silverware to eat. By than we started to just eat with our hands til they came. We had empty water glasses and coffee mugs through out more than half of our visit before we saw our server again, by the time we were asked if we wanted another coffee or water we were fed up and decided to take the check with boxes. Its so sad because the food her is good and the owner is nice but terrible service will kill any business. I will not be returning. Surprised to see so many complaints about the same server on google review and know she still has a job. When is it enough feedback from your customers to realize your server is an issue?
I am VERY picky about diners / western omelettes / service / Cleanliness. This place hit it out of the park on all accounts. The omelette was one of the best I had ever had. The service was very good and the diner was CLEAN! For a diner, thats quite a feat.I go out to breakfast with my family every Sunday and this will be one of our frequent spots to visit.
Great diner with quick service! Ive been going here since I was a teen and even with new management, they still have great food!! The owner and employees clearly have a good rapport with one another, creating a better dining experience. :)
Morning staff is usually quick and attentive. Always the same faces and we get Alison and Emily frequently who bring food quickly and get to know their customers. Dinner staff has been hit or miss but the food is always excellent and the girl at the register is quick to resolve issues.
Took my wife and mother here last night. The interior was clean and new looking. They have a typical diner menu and prices. The salad bar (not all you can eat, one trip only) was very nice.-I had an open faced roast beef sandwich which was delicious and huge and came with a large portion of mashed potatoes.-My wife had beef Stroganoff which was a daily special. The portion was large, it tasted great, and the beef was falling apart tender.-My mother got a senior dinner, liver and onions (ewww...) that came with fries and a dessert. She said that the liver was good (ewww....) and the fries were just so-so. She let me taste the rice pudding which was fantastic!The staff was supper friendly and seemed genuinely happy to serve us. Our waitress was attentive without hovering.If you like diner food and prices then this is the place for you. I know we will be back!
My girl and i were in here just a few days ago. We had Brittany @ Table 13 as our server. WOW what a fantastic person, and employee!!! Not only was she off the charts professional.... But the food was excellent.Thank you Brittany for your kind, cheerfu, honest and professional service.John n Eileen 08/19
Have eaten breakfast here in the past and the food is good but service has been slow which I chalked up to them being busy. Arrived for dinner on Friday night at 730. We ordered a ham club and chicken croquettes. At 820 we still had not gotten food. There were maybe 10 people in the whole diner. People that came in after us were served and we sat. I threatened to walk out and was told by the waitress that ours was coming and she has to take what comes out first. We sat for almost an hour before getting our food and then she forgot half the sides ordered. We both got Cole slaw and she brought out one bowl for both of us. The food is good but the service is ridiculous and we won’t be back for breakfast or dinner.
It was crowded for a Friday and the staff did a wonderful job keeping up with the demands. The food was wonderful, served warm, and delicious!! We were offered many refills, by various staff. The manager/owner supported his staff and was helping. It was a very enjoyable.
It was a terrible experience. We understood that they we’re busy when we first walked in. We sat there for 30 minutes or more to get our food, while everyone around us got their food which some of them got seated after us. Everyone around us were even noticing and wondering why we didn’t get our food yet. The manager I guess, don’t know his name because he didn’t introduce himself when he came out and told us what we ordered which they forgot something and told us the food was out within 20 minutes. My sister’s food was cold and she wanted new toast and that toast came out cold and hard. The waitress apologized but the manager didn’t apologize NOT ONCE and said that “y’all can go” and on our way walking out he said that “we were rude”. The manager needs to learn how to talk to people. Never will I go back there again.
It was packed! Since many people had lost power from the Northeastern (we didnt). There were no tables available. We sat at the bar we waited for a litlle wile. Additional waitresses arrived. We order our food and it was delicious 😋. We ate every single bite. Portions are nice size. I recommend the lobster bisque and the breakfast in the skillet.
Had oatmeal and home fries. Fresh fruit with the oatmeal was good. They didnt have nuts though. Oatmeal was a little mushy - I prefer steel cut. Home fries were good with some crispness around the edges. Some of the coffee was not hot. Service was excellent and speedy.
Classic diner food. The waitress and staff were very friendly. The owner even came and spoke to us after we had our meal to see if we were satisfied. I was happy to see other black people there. Hey Im being honest in this day and age we still arent welcomed places and I sure dont want to be anywhere that Im not wanted but I felt very comfortable and will definitely go back!!!🙌🏽😍
Great prices. Waitress was extremely attentive & on top of everything. The lobster bisque soup alone we plan to return for. Burger was actually medium rare like I asked on a deliciously perfect bun- plus meat to bun ratio was on point. Ive passed this place countless times & Im glad I finally convinced my husband to stop. Well be back for sure!(My only complaint is its not 24 hours but still 5 star worthy! Whoever they hired to do the ceiling lights is also a hack job LOL theyre all wrong but its cool)
The food was good but I never seen a diner charge you separately for each item. I had french toast eggs and bacon and a side of scrapple. I was charged separately for each item. The cost was really to high for breakfast at a diner. 3 adults 2 kids was $86.00
Went there with the family for the first time tonight. Very clean diner, very friendly staff, great food at decent prices. Our waitress, Raven, I believe, was extremely pleasant and patient with all our questions being our first time dining there. It certainly wont be our last. My new favorite diner, with lots of choice menu items for the whole family. I HIGHLY RECOMMEND! Update: just did breakfast for the first time.French toast was great, omelette was good, pancakes, unfortunately were the worst I ever had, anywhere, go figure.couldnt eat more than a half of one.They were dry, grainy. Not every diner has good everything though.....
Pretty good service. Wheat toast was awesome ; so thick and substantial. Belgian waffles very good. Bacon very thin and not worth it. Asked about the creamed chipped beef and learned that it was mostly white; so declined.
We always have a nice experience at this diner. Staff is always friendly, and accommodating of our large family. The kids love the pancake options and salad bar selections! The daily specials are always a good deal for us.
Slow service. Very rude waitress. She did several mistakes. Keep forgetting to bring to table items that were included like coleslaw pickle, and bread. She never asked if we needed a refill. The chicken was also almost raw and hard. Asked the chicken with potato but it was brought it with rice. Overall very bad experience. Noted that other clients served by other waitresses got out earlier than us. The chicken breast was bad, but the fish was okay and the burger was ok too. The most unpleasant was when my wife asked for the bread that was missing, the waitress responded to her not to forget nothing. The best was the Greek cheesecake.
My daughter and I dine there often. Never had a bad meal and think the amount of good food you get for the price is terrific. Service is on point. Raspberry french toast is the best.
The food was great. I ordered a breakfast burger and it was made to my exact specifications. The server was very nice and extremely pleasant to my kids. Id done there every weekend if I could.
The first couple of times we went here were great, good food, good service, and it’s 1 minute from where I live. But when an issue arises is when you really get to know a place. My French Onion Soup came out with a hair in it, and it turned my stomach, I couldn’t eat anything else. My hubby ended up getting his food to go, and they still charged me for my soda I ordered while I was waiting. It bothered me because I couldn’t eat dinner, now I have to go somewhere else, and you think if someone’s hair was brought up in your dinner, The two dollar soda you were sipping on while you were waiting for that surprise would at least be on the house. I brought it up to the young female manager, and she was rude about it and told me there was nothing wrong with my soda and that’s why I was being charged for it. But all I really wanted was my dinner to be free of anyone else’s body parts, living or dead. The owner we met the last time and was much more courteous, but when we asked to speak to him she said he would’ve done the same thing. Really poor customer service.
Nice lunch with family!! Clean place, good prices.
The new Potts and Penn is wonderful. Been there 5 times now and so far everything has been delicious. I especially liked the South Side breakfast. The diner is very clean, the wait staff are nice and attentive, the owner actually takes the time out to greet the customers and is interested in how things were back when it was the old Dempseys. Great food, great prices, great people!!!
My kids favorite local spot. Good food, interesting specials, good service. We take out-of-towners here to find something for everyone. Nice Greek and breakfast food selection. A pretty nice diner in general.
I absolutely love the food. Prices are fair. Portions are generous. Parking is easy. Staff is helpful and friendly. Desserts are incredible! What more do you want!
Had party of 8. Received our drinks at 6:50. When waitress retuned 6:59. At that point told us we could not order from Senior Menu because she would have to enter all separate. She was very unpleasant and rude the whole evening. Even told us one item we could not order because it was no longer on menu, but we were all looking at it! No refills on drinks and did not bother to ask about coffee afterwards. Gave everybody wrong checks. Will definitely not be back. Food not very good either!
Didn’t realize this had reopened and found it yesterday- great portions and prices. Even though they weren’t busy server was inattentive and had to ask for items by going up to her. Will still return to try their dinner items- and those scrumptious looking cakes !
The veggie omelet and home fries were great. The fruit cup was not edible - old fruit that should never have been served. Overall, an average place when eating food, service and cleanliness.
The cost is too much the flavor is non existent. If you Love food dont eat here. If you like food you might think its ok but definitely not worth the price. Employees seem nice.
Quick, friendly service, fair prices, good food and very clean... Its what every diner should strive to be. Had the gyro, which came with fries and the salad bar (which was excellent in its own right). If Im ever in the area again, I will go back.
Our family is here almost weekly. Great food, friendly staff & super clean. Its our go to for busy days that we want home made good but dont feel like cooking. The staff knows us & remembers my childrens preferences.
My wife and I traveled to Pottstown for a family gathering after I spent a week just outside of New York City. I love New Jersey diners and ate at one every night I was there.When we saw Potts & Penn, it looks just like a New Jersey diner and we couldnt resist trying it out -- and, boy, it was awesome!Big, typical diner menu with some Greek choices. I had a burger called the Brunch Burger. It was a bacon cheeseburger with lettuce, tomato, pickles and a fried egg cooked to order (over easy, thank you!). Definitely one of the best burgers I had in a long time! And, it comes with home fries, which were cooked perfectly and delicious.Service was attentive but not overbearing. The manager or owner visited every table to say hi and chit chat - nice touch.The diner itself is insanely clean! We went on a busy Saturday night and I have no idea how they kept it spotless. It seemed like when someone left, the dishes just disappeared.We didnt have room for dessert, but we will save room when were in Pottstown again in May! The desserts looked amazing and lots of people were ordering them.Convenient location with a parking lot or on street parking. Reasonable prices, great food. We made sure to tell everyone about our experience!!
Not very impressed with the kid convenience the place has. $6 for a single kids grilled cheese. And no diaper changing table in either restroom. The hostess explained the bathrooms are small. So is the family restroom at the Coventry mall. They do come in different sizes. We wont be returning.
How should I start.. lets see to sum it up, this was the worst ever experience i ever had in any restaurant.It was almost 12:50 and we (by we I mean my son, daughter as and me)had not eaten anything since morning except a cup of tea, we decided to have lunch at this diner as this was the nearest option available and offcourse the rating was good.We were assigned to Table no 12. The server came with a scowling face. As I previously mentioned that we were so hungry, we requested for soda, hot chocolate, cake piece for my son. We ordered food but the hot chocolate and cake piece never arrived. We literally stood up, found her and asked to give the hot chocolate and dessert. She rolled her eye and brought the desert. Later the food arrived however it tasted so bad. The chicken was very hard. My daughter had to take out the chicken and eat the rest of her food, same thing I had to do. Deserts are supposed to melt in your mouth but the chocolate cake was hard and stiff.So overall, never try this place until and unless you want to waste your money. The servers are really bad and the food is also worse.
Food is fantastic. Very clean establishment. Far from any of the previous proprietors, thats for sure. Competitively priced. Get a lot of food for the price. Salad bar is wonderful. Friendly atmosphere. Good people.
Very quaint little dinner! I ordered avocado toast, it was good, not very long wait at all! The server was very nice, and all the other servers were very nice as well! They had pumpkin coffee!😊
We went for breakfast and the food was basic. I ordered a fruit bowl, which was that nasty cheap can stuff in syrup. My wife had the early bird special which was eggs with cheese sprinkled on top instead of mixed in. The waffle was very dry and over cooked. Our waitress was ok, but seemed distracted and fighting with the hostess. We will never eat here again. Should have went to IHOP!!
Food is really good, fair prices and the wait staff was so pleasant and efficient.
I was in the Pottstown area yesterday in need of a good breakfast and I got it at Potts & Penn Diner. Not only did I get a good breakfast, but a lot of it for a very reasonable price, served in a clean and comfortable environment by a friendly and attentive waitress. The classic exterior promises an authentic diner experience and that promise is 100% fulfilled within.
A diner that serves really good breakfast. Typical choices. Pretty busy on the weekend but the wait isnt long. Ordered a waffle and enjoyed it. Service was friendly and prompt.
Potts and penn a family dinner that I love to dine atExcellent food , very clean restaurant and kitchen one of the rare ones , the owners are very nice and they are there when you have any questions or concerns, the waitresses always on top of their work , it’s a warm lovely environment and what’s best is they treat you like family and make sure your happy with your order and your visit .Thank you many and carol for your hospitality And your excellent food .
Great food, large portions. Always had breakfast which is great as well. Homemade mashed potatoes and gravy. Service was fast and server was attentive. Recommend giving it a try!
I love this breakfast spot! Its my go to for sure. Everyone who works here is friendly and remembers me when I come in. They are all personable, especially the owner. The food is delicious, and always fresh. I highly recommend the skillets and the huevos rancheros. Its a great place to take anyone because they have traditional breakfast items like eggs and pancakes, but they also have different items such as huevos rancheros and Greek gyro skillets.
The food, food portions, the decorum and service at Potts & Penn Family Diner is excellent! I will be returning. Oh! And the price is right too! It was comfortably crowded but our food was prepared and served promptly. I highly recommend it!
Came here once for breakfast. Decent prices for average diner fare. I dont live in the immediate area so I have never been back. But, if I was in the area and hungry Id find myself back here again...
I arrived later than my party. The waitress was very accommodating and had my meal out with everyone elses. Thanks Pots and Penns for making my experience a great one. Good food, good service and great conversation.
Very delicious breakfast at a reasonable price! The owner is very friendly and funny! Our server was very sweet and everything came out hot and FAST!
Nice little family diner where the old Dempseys used to be. New owners have kept the place up nicely. Did was rather good. I can never seem to find really good toast in a diner...hmmm
A lovely little rehabbed diner in the heart of healing Pottstown downtown area. New to the area- my husband and I have been exploring our surroundings and this is the first breakfast place we have visited. We met the owner-Manny- and he was most hospitable. I had the delightful blueberry cobbler coffee and throughly enjoyed it! But my husband got an omelet that he really did not prefer, but we will def be returning to try other menu items in the near future! Glad to see quaint little places like this being revived from the rubble and hope to see more like it in the future!
The mozzarella sticks were nice. The black bean patty was delicious, but everything else was average. e.g. fries, cole slaw, etc. they gave a thimble sized serving of coleslaw by the way. i wasnt impressed
Unbelievable is the best way to describe my experience there. Waited forever for service while we watched a server auction of the food on her tray, she ended up with a plate of pancakes that no one had ordered she sat them down and said on the house. A nother server comes running out of the kitchen hollering you took my pancakes! A glass of milk was served half empty the rest was spilled on the servers tray. As we are watching this chaos and confusion a server finally asked for our drink order though one of the drinks is in the menu it is no longer available after pointing out that it should be blacked out then she answered with a very rude whatever. Got our drinks and ordered our breakfast waited a nother 20 minutes for eggs, home fries and toast server comes up and says sorry out of white bread just in case your food should be ready before they come back from store with white bread what is your second choice of toast? Not that your food is ready but just in case. Cancelled order paid for drinks and left the three of us will not return
Below average diner food at above average prices. On the slower side of service. Friendly staff but cant always get orders correct. We keep trying them because theyre a local restaurant but its not changing
Service bad. Waited 10 minutes before I had to finally asked to be waited on. Waitress never delivered my good. Owner had to bring it out to me. Bacon under cooked. Toast cold. On and on.
Just gave this place another try.Ordered the ham steak for $11.99I was served two thin slices of ham surely not a ham steak.and was charged $12.99.The parking lot is still in desperate need of repair.The ceiling tiles have water stains on them and exposed wiring for a light with two wire nuts.Probably one of the reasons theres was only two other customers in the place at 5 pm On Sunday.Will not be back better off going to the Ice House Deli and order a ham sandwich it will taste better and youll get more ham then I was served.
During one visit, there was literally a shell from a pill capsule in my tuna melt. It makes me gag everytome I think of it. Just disgusting.During another visit a family member had there recently, their party of seven was asked to leave soon after they ate because another party had reserved their table. This was mid morning on a Thursday and the restaraunt was not even close to being packed or at capacity. When the restaraunt was contacted about it, they did not even apologize for their rude, unprofessional, disrespectful treatment of their customers.I will never go back to this restaraunt. There are plenty of area diners with much better food who actually respect their customers.
Have eaten here countless times since they opened, the food and service, from the owner to the staff has been consistently amazing. They are also more than accommodating to our local Lions club, the Pottstown Stowe lions, providing space and the same great service for our bi monthly meetings. They are indeed one of the best most affordable and quality dining establishments in Pottstown
Food was mediocre at best and the price for the food is a bit much especially considering the food is only ok. 1 large glass of orange juice is almost $4. I dont plan on returning. The only positive was the customer service.
I have heard mixed reviews for this place from many people. The food is good priced decently and staff is friendly but when I order what I want and get something else I am really not interested in giving it another try. The waitress was very friendly and apologetic and did ask if I wanted her to get it remade, however I was hungry and didnt want to wait another 20 mins for my original order. So I will not be comomg back.
Only been for Breakfast, but always have a great time. Food tastes like home and the atmosphere is cozy and comfortable. The staff is very nice and its a good place for the kiddies
So apparently a large orange juice is about two triple shots. A regular size orange juice is literally 4oz. The French toast didnt even have eggs on them it was literally hot bread. My girlfriends waffles were soggy, and not like oh these are a little soft they were like cardboard thats been in a puddle for a week. I know that restaurants need to make money and I dont mind paying the price for decent food but seriously? Every corner was cut. Never coming back.
First time going yesterday & i was so upset the presentation was awful I dont know if they dropped it or what but my takeout containers were so sloppy I couldnt eat im hurt about it because when I walked in the smell was amazing my pregnant self was excited to give them a try
Never will return, dining experience was uncomfortable, waitress said Manny , The boss, will not let seniors order 5 minutes before scheduled menu time. When asked to see Manny he presented in street clothes and echoed the same bad attitude. The salad that came with the meal must be thrown out if not finished but you can take the left over main course. Sharing food is extra 3.99. Staff tells you the rules.The response from Manny is very defensive, elders ordering 5 minutes before a scheduled time can be accommodated ....YOU just dont want to do it ...says it ALL!! RESPECT older people , period. My comment on your clothing was appropriate since you are working around FOOD. Once more people encounter your attitude like we did through your staff, it will drive more people away.
Pretty good food for a diner. Pleasant atmosphere. I really like the convenient location in Pottstown. I wish the staff would have kept our coffee cups filled throughout our stay.
Ive eaten alot in here - waiter & waitresss are great people & the menu has lots of choices for everyone. Food is excellent and the staff is outstanding. THANK YOU !
Don’t care for this place much. The food is alright, but the prices and the amount of food you get ain’t worth it. Besides, I’ve been to better diners than this one. Won’t be going back here again, that’s for sure!
Great breakfasts. They have the lightest and fluffiest pancakes ever. When I come up from Virginia this is the only place I like to eat in Pottstown. Very clean inside too. Great service as well
Buena comida y buena porcion.Our family travel from State College to New York, the BEST place we found in the road; not only the food, the owner atention was excellent, we are tourist and its nice meet people like her, THANKS for all.
Owner is a nice guy , our waitress was Monica a pretty dark haired girl but she brang our order and my buddys toast was burnt and hard as a rock. We a asked for cups to put our drinks in 3 times so we could takem with us but they just said yea but didnt bother getting them for us so my bud got them for us. There was a blond haired waitress there that looked like she was on day 4 of no sleep acting all strung out as if she was on heroin. SO WE WONT BE FREQUENTING OR SHOULD I SAY EATING THERE AGAIN.
Friendly service with a good selection of menu items, however when I went to the salad bar, the bus boy took my unfinished meal away. They did stand good for it and replaced it.
Food was good. Greeter/girl that you pay at that front desk was rude. Second time there and she doesnt say Hello or Thank you...After I paid, she just walked away as I was standing there still signing my receipt. :(
Excellent!Great service, smiling, pleasant, and knowledgeable of the menu. Awesome food, the Cream of Turkey Soup is a must have. I totally recommend this place for a down to earth, nothing crazy, well prepared meal with great service!
The food was fast and delicious. The staff are friendly and the areas I experienced were clean and tidy. Would recommend to give them a try.
Food came out right away. Went on Easter Day and they were busy and still manage to seat a large family and get our order ready very fast. Great service!
So I really do love this diner and Im only giving them a 3 star based on my most recent visit. Me and my 3 children decided to stop in for breakfast before our cutting down of our Christmas tree. We had a server named Monica. I asked Monica if a Sandy was there (which was a mistake because her name was Stacey) and Monica frowned her face up at me saying that Stacey had already relocated. Long story short, Monica talked to me and my son in a condescending way to the point where I needed to intervene to let her know that she was being rude. Her facial expressions were also rude in the way she looked at us. While I love Potts and Penn, I will not allow Monica to serve us.
The food is always really good, the owner checks on the customers and the wait staff are all kind. I highly recommend giving their desserts a try as well, you wont be disappointed.
Best SOS in the area. We drive 30 mins to eat here. Always seem very clean and the staff are excellent. Keep up the great work!
The food was GREAT, the service was fantastic. Cant wait to go back for breakfast!
Nice quiet small diner. My mom and I went for breakfast and she was a little upset about her toast. It was cold and hard. The waitress immediately replaced it with fresh toast.
My husband and I went here for dinner. I had the roast beef and he had a chef salad which he couldnt finish due a large portion. The service was fantastic. Will be coming back
My family comes here every couple of weeks, always a great experience. Great menu and great service, would highly recommend!
They over priced for the food they give you, the food is okay nothing special. Other diners in the area have better food, it’s cheaper and they give unlimited soup and salad bar. This place you only get one trip to the the salad bar, how cheap.
The usual diner fare. They do have a pretty decent breakfast menu, but unfortunately the quality is only average. Clean and uncluttered design and appearance though.
Good food and good portions. Customer service was good and owner introduced himself and make sure everything was ok. Prices were good so we will be back
Family owned restaurant. Friendly staff and decent fare. Nice salad bar. Not many options for lower carb alternatives, however.
Lived in the Pottstown area for 14 years and just started going to Potts and Penn. Great place great food. My family use to go to brookside dinner but now I will drive a little further to get better food..
I have down graded my original review several stars. The service sucks it wasnt even crowded sat there for a good 20 minutes and nobody even acknowledged us being there. The way I see it is there are a lot of other places to eat. But time tells
Great diner! Manny the owner is very nice and always asks me about my meal. Ive never been disappointed.
Amazing Belgian Waffles!!!!Every time we dine here, we have experienced nothing but a Very Nice, Very Efficient & Very Hard-Working Staff!! The Diner itself is always very clean; prices are very reasonable and the portions are more than adequate!!*** After posting my review here, I scrolled down & read a few, of other peopkes reviews... May I ask Why... A few of you find it necessary, to leave negative comments over Such Trivial issues?? Really? Whomever complained that they were dissatisfied over only one allotted trip to the salad bar, compared to another diner in the area that offers unlimited salad bar trips... Seriously?? Youre comparing Potts & Penn to the Pottstown Diner??The Pottstown Diner was Disgusting!! Filthy!!! They should have had a sign... Eat At Your Own Risk!! That place was like playing Russian Roulette with your Digestive System!!! Believe me; I have 1st Hand Experience... I won a free, 8-Day Vacation at Pottstown Memorial Hospital last year, after stopping there for a quick bite...Food Poisoning!!!!Now thats something worthy of a bad review!! Finding a bug, human hair, foreign objects, etc., in you food...Complaint!!Severe/Serious issues Absolutely should have attention brought too it/them!!! But Not Trivial issues, as I said before.Thank you!! And I apologize if I offended Anyone!! That was Never my intention!
Great place and staff. Chilly was really good! And their choice of desserts is awsome. We will defiantly come here again on our way to Hawk Mountain.
Took my 100 yr old father here for lunch, one week later and he is still raving about his liver and onions dish. I always get a grilled cheese made my way and perfect every time.
The food and service was really good. The stars and stripes burger was big and very savory. The diner feel was amazing.
This place is AMAZING! We stopped here on a random rainy morning on our way back to Philly and were blown away by how good the food and service Were! I would highly recommend stopping here for quick eats!
All the reviews didnt lie awesome place and food. Asked the waitress to surprise me on a skillet and she asked a few questions. And bam... To die for... if I am back in this area ABSOLUTELY will be back.. thank you a random jbhunt otr trucker;)
Food is great and the staff basically leaves you alone other than to take your order and give you the bill. Their music choice is ideal for a diner.
They accommodated our very large group and did an excellent job meeting some challenging dietary needs on a Sunday afternoon rush! Awesome job Potts & Penn! We will be back again for sure!
Absolutely best diner in town. Great food and service. Food is homemade and delicious! Highly recommend.
Good home-style food, great service, reasonable prices for large portions. Would recommend if you want typical diner selections.
It was okay nothing fancy service was good, except the chef didnt cook half the food we ordered, but the wait staff was quick to fix it and take it off the check
Opened under new ownership. Love the burgers. Daily specials include a trip to salad bar and a cup of soup.Great for small group meetings.
Friendly staff, food was excellent. We had to wait a little while for our food, but it was definitely worth the wait.
The food was good,the menus were so dirty we brought it up to our waitress but she wasnt that concerned she said they get new menus every 2 years the plastic was coming apart and the food and dirt was going inside the menus,its sad it wasnt a priority because the staff was sitting at the counter when maybe they should be cleaning instead.
Good food, nice owners. Most of the waitresses are good. Theres one or two who could be more attentive.
We frequent this establishment every weekend for breakfast. Seems to be the case with the other patrons. Always a decent meal, the owners are attentive and involved.
The best food in town! No matter what youre hungry for you more than likely can find it at Potts and Penn. Wait staff very courteous and on top of everything. Kudos to the chefs/Cooks
Great food and service and not very expensive. Would recommend it to anyone who likes homestyle food and are hungry. Serving are very large.
This was my first time at Potts & Penn this evening, I was thrilled with the cleanliness of the diner, the service (Jessica was our server, very attentive but not overbearing) and the food was excellent. Good luck to the Potts and Penn Diner, see you again soon.
Good food at a reasonable price. The wait staff is very friendly and attentive.
The classic High Street diner lives again! Good food, fast service and friendly staff. You cant go wrong for a weekend breakfast.
The food and service were excellent. There are daily specials along with the menu.A reasonable priced establishment with great food.
They really did a good update on this diner. They have pretty decent food! Their breakfast items are AMAZING!
Very nice home town dinner.They give a lot of good tasting food.The staff is polite & willing to please.
Wonderful service, especially attentive to our 92 year old mom. Food was very tasty!! A great experience for all!
Best diner in the area, period. Awesome food, every time, always great seevice!
I like everything about this place the food is good the service is good the owner is fantastic everyone is very very nice I enjoyed this place immensely lot of great choices
Atmosphere good, staff friendly and helpful. Prices reasonable and facilities clean. Good was delicious. Had the brunch burger...it was monstrous!
We like the owner and waitresses there. Food is good.
Last time I went there the food was very good and the waitresses were hot and sexy and most important not stuck up
Everything was great. I forgot our waitress name but she was great also. Would definitely go back.
Food is good, I eat a lot and most places Im still kind of hungry when leaving, here I leave full. Staff is always friendly,smiling and kind.
We went there this morning went inside and waited to be seated. No one was at the counter no one was it the entryway and no one came out. After about 8 minutes we just left there were other people in the diner eating we saw no employees at all
Everything was fantastic. We had a table of 9 with no complaints. Everyone loved their food and the food is priced well
I asked how much for a single glass of milk to go and it was 3 dollars. I laughed at them and left. Everytime I walk past this place I laugh thinking about that 3 dollar glass of milk. What is that like 600 percent mark up? Its probably more.
Great place to eat. Their breakfast is delicious. Prices are reasonable for the food thst you get
The staff is super sweet. The food is good and usually served hot & quick.
Very good food and service. My Business Wheels In Motion gets take out food here often and its very good and reasonable!!
Great quick service, food was delicious, and everything was reasonably price. Clean, friendly environment.
VERY GOOD meal, excellent service and great prices.
Service was slow. Considering it is a dinner and dinners usually have the best food it was a little disappointing. The food was ok but not great.
It was very good. Great menu! The price is right and the staff very friendly!
The food was overly salty. The broccoli was boiled instead of steamed, therefore, watery and tasteless. And the pie crust was under cooked and doughy.
We had to ask the waiter for most os our food, soup, rolls etc and had to send my food back because it was wrong. Gave us the check and said oh right you need your desert. Bad service
Great food and great service.Its an unbeatable combination.Never a bad meal.
Always great, hot, yummy food with excellent service & clean atmosphere. Thanx guys u guys really r awesome!!
Great food at reasonable prices. Not fancy, but diners arent supposed to be. Highly recommended!
Great diner with amazing breakfast. always stop on my way to KOP. Great locally owned and operated restaurant.
Ive only ever had breakfast there but love their food!
Great food at good prices. Only reason for a 4-star review is that the service was very slow on the last time I visited.
Have eaten there several times - good food, excellent salad bar, good service and very good prices. Highly recommend for diner food.
Well they updated the place new people have it very nice food is very good atmosphere is everything, Will definitely be going back.
Good food and great service no complaints for me being there the first time
The food wasnt good and 3 out of the 4 meal orders had something incorrect or missing. Also waited longer than you would expect for the food to come out at a diner.
Great food (broiled scallops, salad bar, BLT, fries), management, staff, & atmosphere. Heard the breakfast/brunch-type items are da bomb,. Highly reccmmend.
Surprisingly very tasty food and not bad service. The owner was very respectful and had great customer service!
Great diner. Friendly staff and great salad bar. Overall a great experience every visit
Food was excellent but service was poor even though it wasnt busy.
Vanessa P. And I have been there many. Many times. Cant beat the good food/ portions, service and prices. Try for yourself!!!😂
Love this place, and the staff are all friendly! Food is always good.
While I wish there was more stuff like the grape leaves and cheese at the salad bar but I enjoyed my Lobster Bisque and Bacon Angus Club
The service was very nice they take good care of you it very clean. The FOOD very good and boy do they pile it on.you will be talking home a lot of leftovers
When we went to go eat breakfast at the dinner, my mom found a grey hair in her food, there was red ants crawling all over us and the waitress had an attitude the whole time. This place sucks
Great food, right price, big portions friendly staff!
The service was horrible from beginning to end, and the heavy set woman at the register was rude. Will never eat there again, and will tell everyone I know not to go there.
Best breakfasts and lunch & Dinner daily specials. good family people and the wait staff is awesome
Friendly staff and waitress. Good food for a reasonable price. Just know your portions.
I usually like this place but today I got a cold meal n the sevicse wasnt up to par she never got back to me to ask if everything was ok laid the check down n still didnt ask as I am to a server I will not have that server serve me again
Very delicious home cooked type of comfort food. Great staff and atmosphere.
Best Diner around. Mani, the owner, is so nice and welcoming. The food and staff is amazing. Highly recommend this restaurant.
Excellent service and yummy food. Prices were great as well.
Almost always happy with thisOnly problem I have is that you arent allowed to take your salad home with youNormally this wouldnt be a problem but I only have a 4oz stomachWhat bothers me is what do they care theyre only going to throw it out anywayI guess I just dont like small-minded people
The staff is friendly and the food never disappoints, I love the coffee and grits
Amazing food, 11/10 would recommend for anyone to get a good meal at a decent price.
Great food, low prices and friendly staff
Great food, amazing staff, owner on site at all times!! Beautiful atmosphere, friendly and great music.!!
Pretty good food, kinda close to the police station.. but otherwise its a nice place.
Really cool diner that we visited on a whim. Food so good we had to go back the next day!!
Very good breakfast.....homefries were the best Ive ever had. Great service and clean.
Good sized portions for very reasonable prices. Pleasant atmosphere. Friendly service.
I tried to order one egg with home fries and bacon and they tell me I cant order just one egg I have to get 2 so I say Ill just get the kids menu one because I had a 3 year old with me and me and him will share it and they tell me no I cant do that either you cant share Im paying for it dont tell me who can eat it its not like it was a buffet and we were sharing because Id understand that so I just told them I dont want anything then and just his mom got something all my other visits were fine but that one made me not go back
Great place, great food, lots of menu choices.
Excellent food, top notch service. Triple A+ rating. Do yourself a favor.......Eat here.
Great people and clean ate there only once so I will wait to comment on food and service.
Felt a little dirty, bathroom looks dingy, broken tiles, had turkey with stuffing, stuffing was terrible, service good but place felt dingy, uninviting ..
Total reviews rating 4.3
199 Reviews for Potts & Penn Family Diner 2023:
Review №1
2019-05-04Delicious food, friendly service, and awesome interior! The all-day breakfast specials are interesting and fun. The salad bar and soup (lobster bisque special) was tasty, and my family really enjoyed their meals. Just great diner experience all-around; well have to come here more often :)
Review №2
2020-01-18Love the P & P omelet with chicken and asparagus with hollandaise sauce. They make the best salmon. Have never had a bad one here. We also love the salad bar and my husband rarely eats salad. Great place for breakfast, lunch, or dinner. Its so popular, we usually see people we know from the community.A year later... Its still good at P&P. Service was good. Food is huge and we still love the salad bar. Which is saying a lot since my husband isnt a salad person. He even likes coming here for the salad bar. This time we brought a friend and she and I tried the lasagne. It was more than enough for both of us plus I brought home 2 more meals of it. My husband really liked the West End? chicken panini. Enough for 2 meals. Great prices for the amount of food.
Review №3
2018-04-23The food, service and cost are all great. This place has changed many owners and over the last 10 years and they havent been for the good either. This final change of ownership was a shrug off the shoulders by this point, and many of us in town were expecting the same type of open and closure as others in the past have done. This was a surprisingly different opening and a very different menu on top of the great advertising, food and service. This place is on its way to being the best eatery in Pottstown. We have found a new spot for breakfast and special dinners out. Keep serving up fantastic food! XO
Review №4
2018-01-07Great local spot on the edge of downtown. The staff was friendly and the food was good, and cheap! The early bird specials are served up until 11am and offered quite the meal for just a few bucks.
Review №5
2018-04-26Best diner in Pottstown, PA. I love all their food, but always seem to order Monte Cristo Sandwich its a combination of breakfast and lunch. Also so many pies, cakes and deserts to choose from.
Review №6
2020-02-06I submitted my rating before I added my review, so its interesting that the owner claims to have addressed the challenges without even knowing what the challenges are. Especially since my visit was over a month ago. Dishonest, insincere customer service to protect reputation is not a good business practice.--------------------------------------------------------My initial two-star rating was for the blatant disrespect from the hostess (may not be her actual title, but she was moving tables around and seating people) when we moved ourselves to the large table staff prepared for our large party (the only large party there). While waiting for our table, we filled up the entrance and potential customers were coming to the outside door but leaving, because our one party was making it look very busy and the only place to wait was out in the rain. We sat down as soon as the table and chairs were ready in order to avoid losing Potts and Penn more Saturday business.When the hostess came by and asked if we needed anything, my mom politely asked if we could see the menu. The hostess raised her eyebrows and said yeah? well, you came back here before the table was ready so we didnt have them out yet. My mom said oh yes, we know, we just didnt want to keep blocking your entrance. The hostess rolled her eyes and sighed before she left to get the menus.Similar response when we asked for our silverware.The food was average.The server smelled strongly of cigarettes.The attitude displayed by both the server and the hostess were not conducive to a family dining atmosphere.Owner of Potts and Penn: exactly what did you do to have addressed these very specific challenges without knowing what they were?Now that I see that the owner is more concerned with PR than with actually resolving challenges, Ive reduced my rating and I certainly wont be back.
Review №7
2019-09-14Food was Great to my taste... Just ok for the Mrs...It was a little dry and spongebob like for a strawberry sweet cream stuffed french toast. But my eggs bacon, scrapple and hotcakes were right on...
Review №8
2020-02-05This is the best place to eat by far there has been new places that has opened up to eat diners Exedra Im not even interested to go try them I am so happy with the service the food and the customer service the owner is there pretty much every day to make sure everything is going well and everyone is happy they try very hard to accommodate everyone what a way to start your day with breakfast or stopping for lunch or end your night dinner keep up the good work guys
Review №9
2020-02-19Food is good, my husband got a breakfast that was awesome. It was potatoes with chipped beef and scrambles egg on top. Was. Delicious. I had raspberry french toast, wouldnt get again. I dont like the thick bread. No egg taste with that type of bread. And I think for 9.99 it could have had real raspberry on top, not just raspberry cream cheese. It was good but not great. The service was good.
Review №10
2019-12-29The food and the service was excellent both of our meals were on a timely basis our food came out hot and fresh. Our waitress Tia was amazing. The only downside too it was my plate smelled funny. And their coffee is amazing they helped my wife figure out what she wanted and also helped her with her drink.