On-site services
Yes
Property Recovery 911 in Philadelphia
Categories
Location on the map
Philadelphia, Philadelphia County, Pennsylvania, US
Service options
Online estimates
No
Health and safety
Staff wear masks
Yes
Planning
Appointment required
Yes
Phone: +1 267-808-7200
Site: https://propertyrecovery911.com/
Site: https://propertyrecovery911.com/
Opening hours
- Monday:Open 24 hours
- Tuesday:Open 24 hours
- Wednesday:Open 24 hours
- Thursday:Open 24 hours
- Friday:Open 24 hours
- Saturday:Open 24 hours
- Sunday:Open 24 hours
Comments (70)
After my dishwasher flooded into my basement, Paul was there that day to assess the damage. His team was expedient, professional, and thorough. Typically contractors are very hard to nail down and are unresponsive, but Paul was always very communicative and transparent. He took care of issues when they happened and made sure we were well taken care of. I highly recommend Paul and his team and will be using them again whenever necessary!
I wish I could give 10 stars! Property Recovery 911 is the best of the best!! I stumbled upon Paul’s contact info on google while I was frantically looking for someone to come to our home and provide water mitigation after a sudden, unexpected leak in our bathroom. Paul and his crew showed up to our home the day after we initially spoke. They completed their work in a very timely fashion, kept us informed during the process, and cleaned up after themselves very well! They even delivered and installed a dehumidifier for us. Paul’s responsiveness, knowledge, and empathy was second to none!! He truly walked us through the whole experience and eased our minds every step of the way. We felt like we were in the best hands and are so thankful we now know Paul and his crew! Thank you Property Recovery 911!! We will be referring everyone we know to your company!
I used property recovery 911 a few months ago for a mold remediation project. They were knowledgeable, professional and always on time. Unfortunately, a month ago I had a separate issue that came up – Once again, I called Paul, and he got someone over here quickly. I was not surprised that my experience was just as perfect as last time. Leaks are horrible, and stressful, but it is definitely a comfort to have a reliable company like this on the job.
Property Recovery 911 was an excellent choice for our water mitigation and rebuild of our master bedroom. Paul maintains open and clear communication throughout the process and even helped guide me through filing my insurance claim since I was not familiar with the process. I would absolutely hire them again. Our master bedroom looks just like it did before, if not better.
I am so glad we found Paul after our basement flooded last summer. My wife and I are new homeowners and it was the first time we had a serious repair project to our house. Paul responded right away to our email, assembled a detailed estimate, then sat down and walked us through exactly what we could expect. His team fixed things right away, and when our insurance companys reimbursement came in low, he spent weeks fighting on our behalf to make sure we got costs covered (exactly as he promised he would). Fingers crossed, this never happens again, but were glad we have someone we can count on if it does!
Paul and his team were amazing! We had a sewage pipe burst in our basement and the company that was sent out by our insurance company was horrible. They did not sanitize and did not have proper equipment which then created a mold issue. Paul came over the same day I contacted him, and explained everything step-by-step about what was wrong and what needed to be done to fix it. He eased my anxiety and even offered to talk directly to our insurance claim representative to explain why his team was needed. Such a relief after having such a horrible experience with the first company. Paul was available every day via phone and text. He provided updates all along the way. His team of guys were friendly and respectful as well. Left the house clean and back to what it was before the pipe burst. Even after they were done the job, Paul answered questions I had about getting the washer started again (water line wasn’t tightened all the way after it was put back on). Overall, I can’t say enough great things about Property Recovery 911 and Paul Messa. You won’t regret hiring them... I only wish I knew about them before the first company came in!
Just want to say how professional, thorough and customer focused Paul and his team are with Property Recovery 911. Paul works for you, as challenges always exist with trying to get a fair reimbursement for water damage and ultimately the restoration. I would highly recommend Property Recovery 911 to anyone looking for what no one ever wants to think can happen to them when it comes to water damage in their home.Thx for everything Paul and team - Robert
I’ve used Property Recovery twice in the last six months and each time I’ve been very satisfied. Paul is very responsive, explains issues and options clearly and looks for ways to save his customers money, all while doing a very professional job. I highly recommend them.
Property Recovery 911 did a fantastic job helping me out with my water damage, the team was extremely helpful, clean, professional, & timely! Was very glad we hired them! They also helped me big time with navigating the insurance process! They were even willing to be on the phone when I called the insurance company! Would hire again if we have any future water damage issues! Thank you guys!!
The owner Paul was great to work with. He met us at the house an hour after I picked up the phone and called. He was able to help us get a hold of the city of Philadelphia water dept who was liable for the flooding of our basement and him and his team had our basement cleaned and dried in under a week. Highly recommend property recovery 911 being your first call!
Paul and his team at Property Recovery 911 helped me on two separate occasions where I suffered flood damage. They are extremely responsive in an emergency situation and did a great job mitigating the problem. The crew is very thorough and they do a great job cleaning up when the job is complete. Highly recommend Paul and team if you are ever in a flood situation.
I recently had a major plumbing problem at my home in Philadelphia. PR911 was recommended to me by a trusted acquaintance as a reliable and responsible company which could quickly help to address the issues. This proved to be true. They worked fast and clean. They protected the space and left it clean after each visit. The showed up on time and were highly professional while in my home. These guys were here to work, not play. The communication between me and the site supervisor and company management was excellent. These guys walked me through a real disaster in my home. I can only suggest that if you find yourself with a seemingly insurmountable plumbing or similar problem in your home or business, give Property Recovery 911 a call. You won’t regret it. Thanks PR911.
Paul and his team are great folks! Highly recommend moving forward with any jobs to friends and family! Paul is a great guy he is very serious about customer satisfaction and he is a beast dealing with insurance companies!
Our neighbors from hell dumped a large bucket of cigarette butts and ashes onto our back patio area causing a bio- and environmental hazard in an area where our son plays. We needed expert clean-up to ensure all of the chemicals, etc were property extracted.It wasnt much more than 12 hours after speaking with Paul that he and his crew were at our house restoring our property back to its original state. It was a very positive experience - Paul and crew were very professional, respectful of our home, incredibly thorough, and ensured we fully understood the clean-up process.Hands-down, I would 100% recommend Property Recover 911 to anyone who wants the job done right the first time!
Paul and his crew have been outstanding throughout my process of having a leak at my house. Paul and his crew of workers have been on time, available, and professional from the start. He handled my job to my utmost satisfaction and would not hesitate to use or recommend Property 911 again.Thanks Paul!!
Cant begin to describe how helpful Paul and his team were in helping with my home emergency. As a new homeowner, I was distressed to be dealing with a sewage-filled basement three months after buying a house. After quickly reading some reviews, I called Property Recovery 911. Paul was at my house within 30 minutes of my call and assured me that he could help. He even offered to start working on the issue immediately. His team was at my house bright and early the next morning, and were professional and respectful of my home and situation. Work was done quickly and efficiently, and they walked me through the entire process, answering all of my questions. I dont normally write reviews, but I felt compelled to based on my experience. I know there are a lot of companies to turn to, and you dont always have time to make a researched decision in a situation like my own, but I can tell you that I am glad that I went with Property Recivery 911 and highly recommend them for your job.
Paul (the owner) is very responsive and knowledgeable. His team came to my house on a weekend to address a water issue. Workers were friendly, hardworking, and communicated well with us to explain the steps they were taking to fix address our issue.
I recently suffered water damage in my condo from the above unit. Water flowed for 30 minutes before shut off. You can imagine the results. A friend urged that I use Property Recovery 911. That was the best choice! The team showed up at the appointed time and went straight to work. They were very thorough, diligent, professional, extremely trustful and respected my nervousness; explaining all that needed to be done. They even had the patience to address my concerns and took the time to explain in terms that I understood. I was kept apprised of workings and they notified me when the job was completed. I rate their work as a TEN STAR COMPANY and appreciate making this tragedy less stressful for me. GREAT JOB!!!!!
We had a major flood from our washing machine malfunctioning and has water (1/4) in our pantry, laundry room, part of our family room, hall closet and then into our finished basements ruining the ceiling and walls and floor. This happened in the evening. Calling Property Recovery after trying to uncusessfully mop up, Paul said, Close the door -- we will be out in the morning. From that point on they took care of everything including insurance, getting up a room at a motel etc. Within three days we were back in our house and the clearing and reconstruction began at that point. The workers were knowledgeable, clean and courteous. We cannot say enough about how appreciative we are about the work that was done.
Property recovery 911 came through for me in my emergency. They were at my house within an hour. They spent the day pumping thousands of gallons of water from my basement. They removed debris, protected my belongings, set up the dehumidifiers and monitored them until it was time to remove them. Paul even helped me contact my insurance company to make sure I got the coverage I needed and gave great advice along the way. Most important to me was the kindness. It was a great experience during a traumatic event.
Paul and his company was very easy to work with on our water damage issue. He walked through every step and was able to address the problem quickly. Highly recommend.
The company provided a timely and complete estimate of the work required for mold removal following a leak in the roof. Once the leak was fixed, mold removal began the following week and was completed in 2 days. The workmen did a careful job with the necessary demolition and their clean-up was excellent. I recommend this company.
Property Recovery 911 came to the rescue!! We had a flooded basement over the weekend. It took one phone call to Paul and he was on site in no time. He explained how the whole process would work and went over every single detail. The job was done exactly how he explained. Paul is an expert in the field and knows all the ins/outs when it comes to water mitigation.Job well done! Highly recommend
I am pleased to write this letter about my satisfaction with the water mitigation services provided by Property Recovery 911. It was after 3:00 AM when I discovered that I had experienced extensive water damage in my kitchen. The sink overflowed and seeped into the foyer and the basement. I contacted Property Recovery 911 and was impressed with their promptness.The owner, Paul arrived quickly, it was still before dawn. I was extremely anxious about the “unknown”. Paul clearly explained the reason for removing some drywall and belongings that could cause further damage due to mold and other related health hazards. I felt no pressure to contract with him. He presented in a quiet and unassuming manner as he explained what to expect as he and his crew remediated the water damage. I sensed that Paul was committed to providing a quality product well worth my investment and that his professional reputation was most important.In addition to the material loss; there was a significant emotional component to this experience. The Property Recovery 911 Crew demonstrated sensitivity. Throughout the entire recovery effort they were considerate and extremely careful as they discarded the unsalvageable items and painstakingly packed/removed the items that could be saved. Additionally they were careful to thoroughly clean up after themselves wherever they worked.Even with the use of what appeared to be state-of-the-art equipment and supplies; it took several days for all the moisture to be removed. During that time the work area was completely sealed off so there was no disruption to the activities in other areas of my home.Because of this overall positive experience which exceeded my expectations I would not hesitate to recommend Proper Recovery 911 to anyone who required the types of service that this company provides.
You needed a property recovery team during a bad event during your life please contact Property Recovery 911. This crew is the best at what that do. They come in on time do what what is needed to even a little more and they complete the job above and beyond what was expected. I can’t say enough how much I recommend Property Recovery 911. I fully trust them with every part of the job. They turn a hard part into a easy process. Thank you.
Paul and his crew were very professional, responsive and efficient throughout the process. They came in nearly immediately after I placed the initial call, discussed the project with my insurance company to help coordinate the process and restored the living room to better than original condition. I cannot thank them enough. Would definitely hire them again if needed.
Paul and team did great job with remediation work after basement of our apartment building flooded after sewer clog and overflow. He came over to check it out late on Sunday and started the work on Monday. Highly recommend them.
Paul came out right away to clean up and dry out our basement which was very wet from a broken pipe. He came on time for the next 3 days and went out of his way to block off the area so my kids could still use their playroom. It was a holiday the day we called and he still came out to help us! He treated us like family and walked us through insurance claim. Awesome!
My elder mother experienced flood damage and loss of property. The Property Recovery 911 team was very kind and walked my mother and through the process with ease. These guys know how to get a job done fast and efficiently. I would happily refer them to anyone that is looking for a quality water mitigation service.
It started with a mushroom growing from the ceiling... paul came out and found that there was massive water buildup and mold between the second and third floors of my house. He helped us work with insurance and did all the work with that to keep the costs as low as possible. He came out with his crew, worked fast, explained everything in detail, and did phenomenal work. He was extremely accessible by phone st all times. He really made me feel comfortable with a job I had no knowledge about. Highly recommend him and his team. Couldn’t be happier. PS- I had another unrelated water issue recently and he was nice enough to take the time and explain my options moving forward even though I didn’t need to hire him for the job. He’s my go to for anything emergency related.
Great work. The recovery and removal process was fast and we quickly received our insurance check. Paul and his crew were also very kind, we would definitely recommend him to our friends and family.
Paul and his entire crew have worked wonders. After a heating pipe had been flooding my basement for a few days, to which made the basement my very own sauna, Paul was at my house quickly. He immediately had my back when I told him I had no idea what to do, and took all the time I needed for him to explain things and to answer all of my questions... which was a lot and he never once made me feel rushed.When his guys arrived at my house (early!) the next day to set up, they couldn’t have been any more professional. They explained what they were doing and gave accurate estimates as to how long the process would be.By the time they were done, the crew cleaned up after themselves and made sure to lock all of my basement windows and doors.10/10 would recommend to anyone who ever has water or fire/smoke damage.
Everything was done promptly. All communication is professional but caring. You could not be in better hands after a disaster.
Water Damage Cleanup and RestorationProperty Recovery 911 was a Godsend for us.Paul Messa and his crew are amazing. Not only are they quick and efficient, they take great care in doing their best to make minimal mess and intrusion. They are absolute professionals and are extremely knowledgeable and skilled in water mitigation. Most importantly, they realize that this isnt just a mess to clean up and dispose of - they are fully aware that the damaged goods are your possessions - your memories - that these items matter to you and upset you that they are destroyed. Property Recovery 911 made a very emotionally difficult situation much easier to handle with their sincere show of compassion, patience and kindness. Our job was very messy and unpleasant. it required maneuvering in a very large and deep crawl space only about 3 feet high. it required lugging heavy wet, smelly boxes and rugs and storage items out of that space and up and down stairs with each, through another room, the yard, and steps to our driveway. over and over again. They protected our travel-through areas as best as they possibly could. They performed this work tirelessly, pleasantly and without complaint. They are friendly and explain every step of the process clearly and took care to discuss/answer any questions we had. They cleaned, dried and disinfected the affected areas thoroughly and quickly. After we repack what we managed to salvage, they will place all of our remaining items back into the crawl space. I hope i never have need of their services again, but if ever i sustain any such damages again, i will not hesitate to call Paul Messa and Property Recovery 911 again. Not once did i feel i had to look over their shoulder or be concerned something was not being done right. They instilled in me and my husband nothing but confidence and relief to allow them to take care of our problem. When something like this happens to you, you want true professionals, but you also want the person rummaging through your personal items to be sympathetic and caring and respectful - understanding of the distress you are feeling - you get all of this and more with Property Recovery 911.
I was away on vacation in the Philippines when I found out that my basement had been flooded. Water mitigation is never easy, and trying to fix it from half the world away seemed almost impossible. Thanks to Paul at Property Recovery 911 everything went extremely smoothly. Paul showed up super fast and provided honest, seamless, professional service. They dealt with my insurance company on my behalf, so it was super easy on my end. Thank you so much again for your help at a desperate time. Highly recommended!!
Paul and his team did an excellent job for us. They did an excellent job with the water remediation, reconstruction, and working with our insurance adjuster. Would definitely use them again if the need arose.
Paul and team were extremely helpful and professional in dealing with my water remediation needs. This was the first time I dealt with anything like this and they answered all my questions and concerns. Very happy to have used them to help fix the leak.
This is Ian Brown. I found Pauls outfit on Thumbackit. Paul was responsive and went beyond the call of duty throughout the process. And, his team did great work for us. Highly recommended!
Paul and his crew did a thorough job with the whole mitigation process. No shortcuts were taken. Was very accessible to answer any question we had. I would highly recommend property recovery 911.
Had drain cleaning done in my home. The owner was out within a hour of the call and had everything up and running in no time. He was very respectful and professional. Will definitely use him again.
They were contracted by the City to clean up after there was 5ft of water in my basement from a water main break. They were absolutely great. They removed all of the debris and separated they few items I was able to keep. They didnt play around and got the job done. They also had the right equipment to remove the moisture left behind to prevent mildew which ran for several days. The employees were pleasant as well. I would definitely recommend them based on my experience.
Paul came out to my house on a Sunday and was clear and direct. He told me what to expect, how the work would progress and was always very respectful of both me and my house.
Very professional. Used rolled out mats to keep floor clean. Cuts were very good, response time was very quick and helpful. Owner is very friendly and knowledgeable.
Paul was quick, professional and explained everything in great detail. Very positive experience.
They came right out, professionally installed perimeter covering, completed the work quickly and communicated throughout the entire process.
Water Damage Cleanup and RestorationPaul responded to the quote right away and was available the next day to come to my house and look at my water damage. He was very thorough and efficient and was able to walk through each step of my water damage. Paul and his team were very professional and even come on both weekend days to take water readings and finish the job. I would highly recommend him!
Proper recovery did a great job they were there quickly and cleaned up everything. Very happy with the workmanship and customer service. would highly recommend
Mold Inspection and RemovalI am a realtor and had the buyer of a townhouse that had 2 bathroom fans venting into the attic causing a serious mold problem. Paul was very cooperative in helping to remediate the problem before settlement.
Very quick to respond after an emergency in our small office. They came right out and fixed the issue for us with great workmanship. Would highly recommend!
Fast reaction, and confident when negotiate with insurance company. Paul and his team are the people you can rely on.
Paul was great. Very professional and thorough. I would definitely recommend him to anyone looking for quality work!
Paul was there for us throughout the entire process. He was honest and made sure we got what we deserved.
The absolute best guys to call if you have water/mold/fire damage emergency! They take care of everything from A to Z!
We had water damage mitigation service from Paul. Overall Paul’s service is good.
Slow or Clogged Drain IssuesPR 911 was just what i needed!helpful, knowledgeable, professional, timely, everything i could expect!
Provided great service from beginning to end. Above and beyond what I expected.
Great guy! Fair and honest!!!
Great work and honest
Excellent service!
Amazing service!!
Total reviews rating 4.9
70 Reviews for Property Recovery 911 2023:
Review №1
2022-05-14Paul and his team haven’t even begun the work to remediate mold found in my basement crawl space yet but I already feel confident enough to leave this review and will surely leave another one once the work is complete. Finding black mold in your home is scary and makes you feel like you and your family are unsafe. It’s easy to make hasty decisions and spend thousands of dollars trying to fix the problem out of fear. Paul has been so incredibly patient and helpful during our discussions on the phone. He is extremely knowledgeable and an expert in his field. I knew I trusted him completely after just one phone conversation. He set my mind at ease and I am extremely hopeful that he and his team will do everything in their power to make our home the safe space that we need it to be. His team member, Drew, came out to inspect and try to find the source of our problem and he was kind, professional and took the time to explain every detail of what it looks like our issues are and what can be done about them. I trust this team wholeheartedly and appreciate them so much for easing a worried mom’s mind. I’ve never dealt with any other company, contractor or business that has gone above and beyond the way that this one has. And before the work has even begun! So thankful for them.
Review №2
2021-10-28Paul and the team at Property Recovery 911 have been an absolute pleasure to work with. They were able to provide water mitigation services immediately when we had water seeping into one of our bedrooms. They deal directly with insurance, which made the whole process much more manageable and less overwhelming. Paul really takes the time to go through in detail the scope of services to be performed. He’s been great throughout the whole process. Highly highly recommend this company!
Review №3
2022-08-03Had and pipe burst on the third floor and subsequent water damage on three floor. We were very with response and work done. They were helpful with the insurance company and have done a great job with all the repairs as well! I would use again if needed and would recommend.
Review №4
2022-07-12Would highly recommend Property Recovery 911. Quick to respond, walked us through everything, and made what started as a stressful situation easy to deal with. Thanks again Paul, Drew and team!
Review №5
2021-05-29We discovered a water/mold issue and Property Recovery 911 came to the rescue. From the work itself, to dealing with the insurance company, they were an absolute pleasure to work with. Their staff was very professional throughout the entire process. The work was done very quickly and they kept in contact the entire time.I have already referred them to friends and family and will definitely continue to do so. Paul and his people are top notch. You wont regret going with Property Recovery 911.
Review №6
2021-08-08Property Recovery 911 did an amazing job cleaning up and drying out my house after a major water leak and damages. His crew was thorough, very professional, friendly, trustworthy and know what they are doing. Paul the owner, answered my call right away, knew exactly what has to be done, very prompt and followed through, answered all my questions. Set my mind at ease when I was freaking out. Definitely will keep them on speed dial.
Review №7
2021-09-08A pipe clogged in my main a/c unit and flooded half of my basement. The mold came within 24 hours even though there wasnt much water. Never having dealt with this I didnt know who to call and I was stressed as I have a beautiful finished basement with expensive art work and furniture. I didnt feel like calling around so I took a shot with Google. I didnt check anything I just called and hoped for the best.Here is what first impressed me..the owner answers his phone and if he is busy he calls you right back. His guys showed up when they said and were so professional and helpful and saved some of my furniture that I did not want thrown away..I felt I could trust them and the owner. I am 70 years old and still work as a full time realtor.i have owned many homes and have dealt with enough contractors in my time.I felt so relieved that I had these guys.its stressful enough and professionalism and kindness goes a long way.I already recommended them to a friend who was hit by this recent storm. In my business people depend on me for recommendations and I only recommend the best..Dont hesitate to call them if you need this service. Believe me if they werent what I said you would have heard that too loud and clear.
Review №8
2020-07-11Work is still in progress. I am using Property Recovery 911 for a water damage in my bathrooms. So far Property Recovery 911 has done the mitigation and mold removal part of the project. It was done professionally and quickly. Paul, the owner, is responsive and professional. Paul provided great service and advice from the very first time we spoke on the phone. They were meticulous in their work and in documenting what they did. They take care of all the conversations with the insurance company. I am looking forward to the rebuilding part of work and will update this review later.
Review №9
2021-07-18The Property Recovery 911 team is OUTSTANDING. We had water coming into our house from the third floor during a bad storm, damaging the walls on both the third and second levels, with water collecting in the first floor garage. A few bad storms in a row later and I found myself frantically calling Paul and his team at obscene hours of the night letting him know water was still entering the house while mitigation was underway (and they showed up within the hour!). The whole experience of needing to have water mitigation/wall restoration done had me extremely anxious, and Paul Messa was a constant voice of comfort and rationality. Be it the operational elements of what needed to be done or the financials involved, Paul and his team laid everything out for me very clearly and gave me such peace of mind through the whole ordeal. This is an extremely empathetic, extremely professional company that truly goes above and beyond. I could not speak more highly of this team. For any mitigation/restoration work needed, please make this team your first call.
Review №10
2021-06-15Paul and his team were professional, courteous, and clear in communicating throughout the process of my water damage repair project. As someone who was dealing with this kind of repair for the first time I was grateful for Pauls availability to answer my questions and help me navigate interactions with my insurance company. I highly recommend Property Recovery 911 to you for your water damage repair needs.