Raymour & Flanigan Furniture and Mattress Store in Philadelphia

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Phone: +1 215-501-0390
Site: https://www.raymourflanigan.com/...
Opening hours
  • Monday:10AM–9PM
  • Tuesday:10AM–9PM
  • Wednesday:10AM–9PM
  • Thursday:10AM–9PM
  • Friday:10AM–9PM
  • Saturday:10AM–9PM
  • Sunday:11AM–6PM
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Total reviews rating 4.6

199 Reviews for Raymour & Flanigan Furniture and Mattress Store 2023:

Review №1

2022-02-06

My 3 star rating is an overall feel of my past 2 experiences with Raymour. Last two purchases have been mattresses and both times I had an upsetting moment. The first time upon delivery they broke my box spring and didn’t think I would inspect it after noticing their reaction when they were taking it out of the truck so they had to come back with a new one. With my most recent purchase, mattresses again, the sales man ordered a mattress that I didn’t settle with. The mattress he ordered was the “plush”version of the brand I wanted, I originally wanted “cushion firm” due to current back problems and my husband not being a fan of soft beds. (Crazy part is we were sitting on the bed I wanted throughout the entire check out process so I still don’t understand how he mixed up the mattresses.) After noticing my order slip my boyfriend convinced me to just try it out since we have 45 days to do so. Another situation I had was the salesman took it upon himself to add the mattress protectors to my order without consulting with me first. $250 for both. Upon check out another sales man asked if I purchased it and he said yes, again it would’ve been nice to ask me first without assuming I wanted it even though I would’ve liked it. I don’t like being taken for granted and is part of the reason why I hate dealing with sales reps. I feel like I can never get an honest sale without feeling pressured into something or blindsided with things I didn’t want.

Review №2

2022-03-31

Purchasing my mattress and adjustable base was fine the sales person was very helpful. When my mattress got delivered the delivery was unprofessional. They had broken the elevator in my building and never told me until one of my neighbors told me. I was also promised a gift card and every time I call I keep getting the runaround saying how they have to look into it. How do u have to look into it when I was told at the time of purchase that it was a promotion and I would receive it within a week after my purchase. Here we are a month later and still no gift card I only get the runaround. This will be my last time purchasing furniture through them because of the unprofessional service between my delivery/etc. There delivery people need to take a training class on how to be careful of when delivery furniture and not damage things that home owners have to pay for!!! Bad experience and I am done with this company.

Review №3

2022-03-05

After a terrible experience with Bed, bath and beyond, Raymour and Flanigan to the rescue. I ordered a great mattress and it was delivered the next day and they took my old mattress. Anton and Idris made sure I was comfortable with the new mattress and everything. Seemless and satisfying transaction. Customer service was great too. Highly recommend Raymour and Flanigan for quick and easy, no hassle experiences 👌

Review №4

2022-07-07

My husband and I were looking for new dressers etc for our bedroom, Amber greeted us at the door and told us to let her know if we needed any help. Walked around found something we like, Amber answered all our questions, set up delivery, checked out on our way home in record time! Thanks so much Amber!

Review №5

2022-04-16

The staff was nice , manager and customer service. Small problem with the sectional , we picked it up ourselves , got it in the house went to screw in the little legs on the bottom , 1 did not screw in at all , the other 1 kept spinning, that brings me customer service, she was nice , set up appointment, guy comes out knowing he had to repair and or replace 2 inserts and possibly other hardware, insisted it was our fault the way it was , not a chance it was a manufacturing defect. I guess that made him feel a little bigger. He didnt have the knowledge to repair the 2nd leg, cause he claimed it was cross threaded, he left , I ended up repairing it myself. Needless to say, he was a joke, and we wont be purchasing anything from there anytime in the next 10 to 20 years.

Review №6

2022-01-22

The sale man was awesome. He was pleasant and just patient with me in selecting what dining room set was best for me and my family. Again, all the furnitures are beautiful and its hard to make a selection. Overall, I selected a georgious dining room set. Thank you Raymond & Flanigan

Review №7

2022-06-25

We had a great experience purchasing our couch at Raymour & Flanagan. Kim Halbherr is very good at her job. She was patient and thorough and explained everything.

Review №8

2022-03-27

Moving can be a miserable experience. Dealing with annoying sales people, shopping around and not knowing if youre getting a good deal or quality. But having gone to Raymour now for the second time, I can honestly say Ive had nothing but good experiences. Kim Halbherr has helped us both times and each time she has helped us in a way that didnt feel like a vulture circling its prey. She was knowledgeable, friendly and a blast each time and helped us find the perfect furniture.

Review №9

2022-02-21

Our salesman Mohamed was extremely helpful in showing me just the type of recliners I was looking for which saved so much time. He was welcoming, knowledgeable, polite, but not at all pushy. I welcomed that gladly. If you can I’d ask for Mohamed if you could !!The Richardson’s

Review №10

2022-04-12

Comfortable and great furniture store, has lot of furniture options, definitely check it out.

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