Sleep Inn Center City in Philadelphia
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Philadelphia, Philadelphia County, Pennsylvania, US
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When I booked this hotel, it should have been disclosed to me and others that this hotel was a shelter for homeless people. I work with homeless and incarcerated people each day. This trip was not for me to do research or work but a relaxing visit with my mom. I was not relaxed and got more angrier by the day at the conditions. Horrible experience. I may not use this brand ever again! Extremely unhappy and I really want my money refunded. If I paid $.50 it was too much.
Google says this hotel is pet friendly which in fact it is not! Ima frequent traveler and I travelAcross the country as a travel nurse with my pets and I’ve never had this issue before. I searched hotels through google to compare prices from 3rd party websites for the best deal(like Expedia, Travelocity etc). Now, I only look at pet friendly hotels. Sleep inn came up and it was affordable and location was convenient. I instantly book it through Expedia. Well, when I got there they told me they’re aren’t pet friendly. The hotel didn’t want to refund me at all because they didn’t want to take a loss on losing a room even though they were already sold out because they could’ve sold the room I booked. Called Expedia and they didn’t want to refund me. Both Expedia and the hotel wanted to point fingers at each other instead of just refunding me for this honest mistake. The hotel finally agreed to give a partial refund which I refused because again this wasn’t my fault. Both the hotel and Expedia does business with google and it is their responsibility to make sure that google is accurately describing each hotel listing. I am furious because I paid $750 for a hotel I never stepped foot in and then had to pay over $900 to find the nearest pet friendly hotel in center city Philadelphia. Expedia suggested that I try to file an insurance claim to get refunded but that will take 10-15 business days to have a decision. This has been an absolute nightmare and I suggest that google updates this hotel because it is NOT pet friendly. I will never stay at this hotel even when I’m not with my pets because they’re clearly money hungry and unprofessional! Bad business to prioritize being sold out over the well being of customers and guests over minor mishaps and miscommunication!
I stayed at the Sleep Inn Center City Palm Sunday Weekend while in Philadelphia. Breakfast was nice. The fitness center and business center were both closed due to Covid. The neighbors next to the Sleep Inn woke my mother and me up at 3:00 AM, screaming their heads off, yelling out obscenities and profanity names, and being abrasive on our last night. The staff were nice. I was able to fix the XFINITY box in my room not working since it wasnt plugged in after getting somebody from the front desk to help me. There was some damage to the chair and desk where the TV is. I reported the damages to the front desk. Update: after I wrote a letter to Sleep Inn Center City to request a credit/refund for the noise across the alley at 3:00 AM on our last night, I ended up getting refunded $33.75 on my NWFCU Visa Debit card.
My husband and I are both seniors and disabled veterans. Previously 2 years ago we stayed at this hotel and were very satisfied. This visit however was a disaster and with previous bad experiences at other Choice property this has made us hesitant about using Choice properties in the future. I must start off by paying compliments to the young lady that was literally on duty every time we had to communicate with the lobby and each time day or night we went through the lobby. She was obviously tired since she worked extra shifts due to staff issues but was calm, professional helpful and pleasant 1. We requested not to be above the 3rd floor but the tv in the room on the 3rd floor was broke. We went to 6th floor room. That tv was broke so we were moved to 5th floor. 2. No food/breakfast. 3. HOMELESS PEOPLE ARE LIVING IN THE HOTEL AND HANGING OUT IN THE LOBBY AND HALLS. 4. Parking accommodations were tedious. Several others businesses and general public all used this small parking lot - which by the way was $25/day. 5.In the lobby plastic bags full of something were being stored. (Got pictures) 6.Smoke could be smelled in rooms that were designated as non-smoking. 7. The furniture in the lobby and in the rooms was old, very used, smelly and worn. When my mother -89 years old-sat in one of the chairs we had to help her out because the cushion had no cushion and she just sunk way down in the chair. 8. When I asked for a manager he/she never came or called. Was told that the manager never answer any of the calls that was put to them. 9. The board on the wall where the tv was mounted was coming down. (Got pictures). I dont care what a person does or does not do with their business but I do care when you do not disclose your conditions to patrons like me. On the Choice or Sleep Inn website I dont expect them to say how worn down the hotel is but I do expect them to state the homeless are living there with vouchers from the city or other organizations. I called and registered my complaint but to date have not heard from anyone. Giving me 3000 points is not the solution. Transparency in advertising is appreciated. If management desires to do competent customer service for a Choice member I can be contacted.
Honestly I didn’t have high hope after reading reviews but after checking in the staff was really nice it was in a great area with lots of stuff to do around the hotel in walking distance the room was clean really nice bathroom with great water temperature the only thing I could say bad about it was the wifi sucks and the tv quality it not the greatest but I very much enjoyed my stay
This hotel has amazing customer service. The property itself is in need of renovation or at least some paint and carpet cleaning, but the staff makes up for those details.The room was comfortable, with mini fridge, microwave and coffee maker, and it was cleaned daily.The location is great, as it is close to everything within walking distance
The Sleep Inn. Is located in China Town and it is a very lively neighborhood during the day. My wife and I enjoyed the food and shopping available all within a short walk. The sleep inn has a great front desk staff. They were ready to help.Philadelphia is a very large city and like so many large cities it has a homeless problem. The sleep inn has the front door locked and before they locked the door the front desk would ask any one coming in to show there face and room number. I didn’t have a problem with that because it kept the rife rap out and the guest safe and a quiet place to stay.Thank you Sleep Inn!
I had a great time at Sleep inn. The front desk keeps all that don’t belong out and the guest safe. I need to make a copy and there wasn’t s copy machine in the lobby but no problem the front desk printed it for me. The hotel is close to shopping and great restaurants and when I say close l mean less then a block. When I return to Philly I will stay at sleep inn again.
Had a horrible experience. Here are the highlights:- loud banging music all night long (even on a Monday!)- fire alarm went off in the middle of the night. Nope, no fire.- breakfast was (frozen) in a bag. No hot breakfast for you!- never was given or emailed a receipt- signage to find the actual hotel is horrible and confusing. The parking lot has more signage than the hotel itself!- maybe I am not a philly person, but this did not seem like a great area of town. I personally did not feel safe.
I was hesitant due to the location but It turned out to be a very good experience. Its a small hotel hidden at the end of a small street however the place was clean the staff was very accommodating and the rooms were very comfortable. Beds are nice, noise level very quiet. Reasonable rate, would stay here again.Chinatown is dirty, but not this property.
My problem is with Sleep Inn located in Philadelphia, Pennsylvania on Cherry Street where my room is correctly being broken into where some psych patients that my roommate met called to tell me that they were doing this. They went in to tell me that they will break into my home later in Conchahocken, Pennsylvania, on Marion Hill Dr. #414 and # 408. My primary address is 414 Marion Hill Dr. Where we are going through a home invasion and unauthorized vehicle theft. The original plan was that one of my smaller cars was to dropped off and the keys left at the front desk of the hotel I was staying in at that time. They have honored none of my request to date. I am not a part of their organization nor will I ever be, now that I see that they have none of the ideals that are necessary for me to maintain a friendship. I am at the front desk now to renew the room 509 that I am staying along with my naive roommate who seems to be so desperate for friends that he will have all these things happen to him, be blamed for deeds that they do, and somehow go on living like this from day to day. I will not because I know what real friends and friendship are; this is not it. As a doctor, I see patients and tend to their needs daily. If I neglected those duties I would be sued and rightfully so. When you say something, do it. If you cannot, tell that person in enough time that they can make other plans. I have put up with enough having lost military benefits and privacy in my own life. I am sick of people viewing me like some animal at the zoo. The negativity and absolute lies are enough to drive the average man nuts. I am definetly through with these people and this horrible life of minute by minute dramas that tend to follow these people. I can not believe that they seem to actually enjoy this life of absolute confusion. I guess it really does take all kinds to make a world. I have never seen anything like them.
Manager she was not professional at explaing or talking to me on the phone. Got over on a resident telling him he was going to get his deposit back of a 100.00 but took a additional 200.00 cause he left early said call your lawyer or whatever you want. I dont recommend no one stays here.Scam artist
Everything is nice except I was not prepared for the surroundings. Once inside I felt comfortable, safe. We wanted an affordable center town location. It was all that but just do not drive up with high expectations. Room was clean. Some slight smoke and food odors filtered through the ac, but not bad enough to bother my allergies.
Im not going to lie I thought it wasnt going to be a nice place to stay but it was. The staff and housekeeping were nice, front desk greeted me with a smile and hello each time I walked through the door. The only thing I wasnt a fan of was the carpet in the room it took away some of the charm but I loved it would definitely stay again.
Nice unassuming hotel. Parking is $25/night and the tiniest lot imaginable so be warned. Staff is very friendly and helpful. In the middle of Chinatown so the roads are often blocked and 95% of the roads are one way streets, so be wary. Hotel itself is nice inside but a little dated. Some of the tvs dont work and some of the residents get a little rowdy past midnight. Overall a decent stay in a area very accessible for the all Liberty/Historical sites.
The room was comfortable. There were a number of issues: TV mount board had peeling wallpaper, window hand crank was missing and the window was open, the refrigerator had a hole in its door, there was significant food debris under the chair cushion, a weather seal for the AC had fallen out, the carpet had stains that were cleaned up, but were still visible.
The front desk agent Was beyond amazing his name was ceaser . He really made our stay phenomenal from the moment we walked in greeted us & made jokes we all started laughing & also helped us with our bags and gave us plenty of information about things do in and around the city which was very refreshing & not on anything we looked up online . He also Sat with our grand father on the sofa in the lobby and just talked with him which was 5 stars . Thank You Caesar & sleep inn hotel cant wait to return .
I would stay here again. Great location for Reading Terminal Market, Convention Center, Chinatown and walkable to Independence Mall attractions. Clean, spacious room as well as hallways and elevator. Friendly front desk employees. HVAC system worked well without being too loud and waking you every 20 when it cycles on. Three stars because the walls are paper thin and you can hear so much external noise that getting quality sleep can be a challenge. Pillows comfy, bed firm and bathrooms impressive. You can tell the staff cares.
This hotel is mediocre at best for the price that I was charged. It also is in an area that in my opinion is not acceptable to a single female traveling. I would also not recommend this hotel for families. I did not feel safe and I was in a room that cost $159 and the view was of trash receptacles, garbage and a back ally with windows that were taped up. The room was on the smaller side for the price and was very dark inside. I understand that the hotel is not responsible for the area around it but if you are charging an enormous price such as this, then I would expect it to be in a better area.
Our hotel room itself was fair, nothing special at all with no amenities and quite old-fashioned, but clean. I did not like the area the hotel was located in or the separate parking lot. The area did not feel clean or safe to me, especially if you wanted to go to your car at night.
This hotel was pretty rundown, including the elevator and the rooms. The toilet seat was very loose and wobbly. They have small, square uncomfortable pillows. The bed was not awful, but not the best either. The television was very dark as the picture was going out on the old used up television. There were stains in the carpeting, and holes and marks on the walls. I will attach some pictures for your viewing. I without a doubt, do not recommend this hotel. Personally, Id rather sleep in my clean car if I had a choice. Have a Blessed Day....
This was our first and last time staying here at this location. The fire alarm was sounded at 2 am and management didnt know why. It was not a real alarm. The guests above us began to laugh and talk loudly that we were able to hear them for over an hour and right back again at 8 am. It was decent up until that point for a 1 night layover. The clerk said that she was notified and will look into it and that it goes off for various reasons such as taking too hot of a shower. That was mind blowing.
A girlfriend and I took a trip for her birthday and did some sight seeing and went to a few places.We booked here, not really knowing much about the location.It was fairly easy enough for our GPS to get us there. Unfortunately, at the time of the stay, you had to either find your own area to park in, and hope it was safe and not get towed; or pay extra to park in the lot right next door.The room its self was very nice, beds were great, and the bathroom shower was probably my favorite. Just how it was designed, and the shower tiles. Looked very upscale to me. Most places have the same old boring white tiles all over.Very nice breakfast for in the morning.Id stay here again if coming back to the area.
Positive: Nothing Negative: The rooms were small and dirty the refrigerator did not work the locks and handles to open the windows were broke the bed spread had a hole in from someone smoking. No was was at the front desk to greet me at check in time had to wait over 30min
Enjoyed our stay. Location was perfect for our needs. Beds were comfortable. Heating system was a bit noisy. Breakfast was nicely done. Attendant kept the area clean. Not very many tables, but we were able to sit down almost as soon as we got our food. Variety of food was very good. Would have appreciated grab bars in the shower.
I visits the sleep inn in Philadelphia PA last week with my wife. And the front desk clerk Katrina Buencamino was very rude!!! We had a issue with our room not being cleaned. We spoke with Katrina and she was to worried about being on her phone then to listen about our complaint. All she had to do was give us a another room or just send somebody up to clean the room for us! Told her we will be making a complaint for her rudeness she just laughed and started talking to the group of guys behind us flirty like no other! Completely just blew us off! I always use y’all’s hotel when I’m in town for work. After that experience I will never come back as long as she is still working their! Worst front desk clerk I have ever dealt with! My two guy coworkers had a room the same night, they said the front desk clerk Katrina kept bothering them asking for their numbers. One said she even text him, only way she got his number would have been from the info he provided to get the room! Katrina Buencamino is a very disgusting female, flirting with ever group of guys that came in that night! I wasn’t even that worried about the room not being clean if I could have just got another one! What made me very upset, and what lead up to this review was the very rude disgusting front desk clerk Katrina Buencamino!!! Never again will I do services with y’all!!
This is my second time staying at this Sleep Inn location (I stayed here in 2016 when the hotel was pretty much brand new) and I must say not much has changed...which is a good thing. This hotel is on a small block in Chinatown and is centrally located in an area where you can pretty much walk to many tourist attractions, restaurants and shopping. The staff members I encountered were all very pleasant and helpful. Since this is my second time staying here I did notice that the hotel is beginning to show some signs of wear and tear in the lobby and hallways but the rooms are clean, comfortable and large. I also noticed that this particular room was smaller than the same type of room Id previously stayed in at this hotel but no big deal. The bed was comfortable (though the pillows arent great by any means), the bathroom was clean and the WiFi was super fast. One suggestion Id make is adding a connectivity panel for streaming devices or upgrading the televisions to smart TVs so people can log into and watch Hulu or Netflix since the channel selection offered isnt that great. The free breakfast was good and plentiful with a selection of hot and cold items, coffee/tea and juice. The breakfast room is pretty small BUT the attendant opened up the conference room just down the hall which added much needed additional seating. I had another great experience at Sleep Inn and it will continue to be my go to spot when I stay in the city.
Clean and pretty much what youd expect for the price. Surprised by the tile install in the bathroom, it was done well and looked awesome. Ive installed worse hahaha. Complementary breakfast was an egg sandwich the size of a silver dollar, similar sized muffin and a granola bar that crumbled like my mental stability in my 20s....
We have stayed here twice now. The service and location are excellent. The rooms and common areas are dated, but pretty clean. The wifi will intermittently disconnect, but works great otherwise. During the first stay, we had no other issues; however, during the second stay, the Jerry Springer show must have been on location filming. I understand this is somewhat out of the hotels control, but there was domestic drama both on our floor and above (read: loud, inappropriate arguing). Through that, I discovered the walls are paper thin. It really sucks having your kids forced to listen to it. We will likely not stay again.Trip type Family
It’s right in Chinatown so it smells awesome around the hotel. The staff was great and the room itself was clean minus the bathroom. The towels were dirty and one had what seemed to be a blood clot on it. The tub looked like it could be a lot cleaner. I hated the small parking area. You’re expected to park extremely close to other vehicles which almost forces you to hit the car beside you when getting in and out of your vehicle. I expect better if I have to pay $25 to park. On a positive note, they do have 24/7 surveillance and an attendant who’s quite helpful. I would probably recommend this hotel to a friend or family member as a second option.
Im stretching for 3 stars, I want to give them 4. Read on:We have stayed here twice now. The service and location are excellent. The rooms and common areas are dated, but pretty clean. The wifi will intermittently disconnect, but works great otherwise.During the first stay, we had no other issues; however, during the second stay, the Jerry Springer show must have been on location filming. I understand this is somewhat out of the hotels control, but there was domestic drama both on our floor and above (read: loud, inappropriate arguing). Through that, I discovered the walls are paper thin. It really sucks having your kids forced to listen to it. We will likely not stay again.
At first I was unsure about this hotel. It turned out to be a really good location tho! Newly renovated rooms, friendly and helpful staff, decent breakfast with lots of options, walking distance to tourist sights and a reasonable parking lot next door with in/out privileges. The Chinatown restaurants surrounding the hotel were great too! It was a good value at this hotel.
The hotel lobby is small and cramped, so much so that breakfast is served on the 2nd floor. My particular stay was disturbed by the Chinese New Year (lots of fireworks, but not really the hotel’s fault- just something to be aware of). This was balanced by all the excellent food nearby. They also have an outdated HVAC system, but it worked well. Just be careful- my heat was off when I arrived and I didn’t realize until the middle of the night when it got very, very cold. The room itself was all right, but could have been cleaned better.
After reading the reviews, I was very worried. Our experience was great! Our room (double queen) was large enough for three people. It was clean and very nice (5th floor). Breakfast was good, staff was friendly, and parking was right next to hotel. Parking is $25 a day with in and out privileges. The hotel is within walking distance to all the major attractions/restaurants. We did drive to the art museum. You are in a big city so it isnt clean and may look scary - we were safe and had our 7yr old walking around with us. I would stay there again.
Great stay at this hidden gem in center city. Dont let the fact that its located on a small street in Chinatown fool you. Stayed in a double queen room and it was HUGE, clean and had comfortable beds but the Wi-Fi sucked. The bathroom was large and nicely appointed as well but the anti theft signs for the towels and other room items were a turn off. Made me feel like I was already being accused of something and also makes the hotel look low rent. Also finding an ice machine was scarce as theres only one on the 2nd or 4th floor I think. The complimentary breakfast was good but the breakfast area is small and could be configured differently to maximize the space. All hotel staff I encountered was kind and courteous. The woman at the front desk even helped me figure out the name of a local karaoke restaurant I couldnt remember and gave me some other info on good restaurants close by. Since Im from Philly I already have my faves. For quick eats and good drinks, Bar-Ly, the restaurant literally across the parking lot is a must try with an amazingly priced happy hour and good food. This Sleep Inn will definitely be my go to when I want to stay in the city.
This hotel is very expensive however, that is average for hotels in the area. This place is nothing fancy and in my opinion well below the standard of choice hotels. The toilet kept running all night, the elevators are extremely hot and worn, and the housekeeping was lax. Also, there is a 25.00 charge for parking, in a very tiny hard to get into lot. The staff was nice at check-in. However at check out less attentive and more worried about whatever the other staff member was doing. Breakfast ended at 0900 and we didnt get up till 9 so we missed out, not sure if it was any good.
From the moment we entered the hotel we were warmly greeted and this excellent service continued during the course of our stay. The room was more spacious than I expected for a hotel in the city. For the most part it was clean with my only concern being the condition of the comforter and the bathroom walls. The breakfast met all my expectations. Parking is adjacent to the hotel and is available to all, not just hotel guests. If the convention is having an event parking might not be available. I would definitely return.
Originally the reservation was made for 3 In one room. Then a coworker ran into problems with her hotel(arrangements made separate from ours) and the front desk staff at Sleep inn went above and beyond expectations in arranging for her to join us. We changed from 1 to 2 rooms and then had to split the cost differently. They were so patient and willing to work with us. They did not have 2 rooms together for the first night but offered and allowed us to change a room on the second night, which had us together for the rest of the week. Also the breakfast was wonderful. This saved us each about $15 for every morning. The staff tending the breakfast was quick to respond whenever a comment was made with which he could assist. He appeared with a warm smile and offered whatever he could to help. The cleaning staff were also great. I am a coffee lover (before exiting my room) and the staff were generous supplying my morning needs. The valet staff was not left lagging. They were wonderful in assisting us and were more than congenial when we needed extra services (ie. pulling up to prepack the hatchback- then re-parking so we could attend our meeting)
The stay was pleasant. Clean room, friendly and helpful staff, good breakfast. It was close to all attractions. However do expect to pay extra to park. Also the rooms are a bit smaller than they look in the picture l. It was stillPlenty of room for me and my husband but if I had to bring the kids I’m not so sure. The price we paid was a bit higher than normal but I did take into consideration that it was prime location right beside the convention center. Note that the work out room was only a treadmill and a bike. If your looking for that kind of thing.
Our room and the hotel itself were very nice and clean. The parking was a little weird but very well priced for the city and nothing bad happened to my car. The neighborhood can also be a little weird. Lots of strangers talking to you if you’re outside. Also very close to a lot of great spots like the Reading Terminal Market!
This hotel was comfortable and clean. The Reception Staff were friendly, helpful and approachable. Breakfast was very nice. It was also in a very good spot for Reading Market and for Jefferson St Station where we caught the Airport Train to the International Airport. As an aside it was easy to use this Station with suitcases. Elevators/Lifts were good straight to the train and a reasonable fare was charged. A good experience. Parking handy but we did not need it.
It was a short walk from the convention center if that is what you are in town for. Did not have many amenities but is also a 2 star hotel. The staff was polite and the breakfast was good. The bar next door was loud at night and made sleeping difficult. Paid for parking to stay at this hotel. Our room was nice but was in the basement. It is a small building so may be utilizing as much space as possible for rooms. Just a different kind of place but overall stay was good.
Starters, the staff are fantastic. They were super friendly and super helpful. When we stayed it was difficult to get around - festival had streets closed. No problem - theres tax and Uber. The hotel was small, and the rooms could use some upgrades and TLC wouldnt hurt. Everything was clean, so no issues there. The breakfast could be improved by not using the powdered egg. Otherwise, the coffee was decent and there were other options.
This hotel was perfect. Its right in China Town and an easy walk to get to the Liberty Bell, Independence Hall, and the Reading Terminal Market. Its not too bad of a walk in the opposite direction to get to the Comcast Center, City Hall, One Liberty Place, or the Basilica Cathedral. We loved that there was a parking area right next to the hotel. Its $25/night and you can pay for that at the hotels front desk. Youll be paying for parking if you stay anywhere in downtown Philly. They give you a tag to display on your dashboard and you can freely go in and out. We showed up around 8:30 pm and had no problem finding a parking spot. Granted, this is March and not summer time when its sure to be busier. We chose to leave our car sitting and either walked or took an Uber around. It saved us from having to pay for additional parking anywhere else. It also kept us from losing our parking space. The room had modern decorations/amenities. We loved having a microwave and mini fridge because we definitely had leftovers from the restaurants we tried. The hot water works well and the shower pressure is good. We had a window in our room that overlooked the buildings behind the hotel. We had no problem with any street noise. Occasionally, we could hear people in the hallway or above us; but it wasnt bad. The king sized bed was comfortable. Breakfast was good. The Liberty Bell imprinted waffles are cute. Theres only 4 tables to sit at, but luckily we never ran into a problem with that. Definitely stay here if youre planning a trip to Philadelphia!
I did an overnight visit at the Sleep Inn and had a wonderful experience. At first I was a bit suspicious of the area but it was quiet and felt safe after walking around. The staff was pleasant and courteous. I had no issues with the room because it was was clean and tidy. I always check the sheets, towels and pillowcases and they were all crisp and clean. I would definitely come back here again.
Sleep Inn Center City was right in the middle of it all. Was within walking distance of everything we wanted to do. Great location! The room was very clean and comfortable. A little noisy at night but to be expected when youre in the middle of everything. The staff was very friendly. Parking was right next to the hotel which was very convenient. If I had to complain about anything it would be only that I didnt have a blow dryer. Ill pack one next time because we will be back.
This hotel is in the middle of China town which is pretty cool and convenient to explore that area. The parking cost $25 per night and the parking lot is so tiny! The hotel entrance was clean and the front desk personal were really friendly. Our room was right next to the elevator which was a bummer and constantly in use. The room was decent. The bathroom and pillows were the nicest part about the room. The breakfast wasnt the best Ive ever experienced -- the coffee very watered down and the eggs were dry. The hotel was nice to just sleep and get up to leave, nothing exceptional. Id possibly recommend for a very short stay.
The room rates were excellent for the area, the continental breakfast was of good quality compared to other hotels I have stayed in within the past couple years, and the staff were pleasant. The only issue I encountered related to cleanliness. The bathroom floor was sticky (I made sure I kept a minimum of sock on while in there) and the room had an odd odor to it. I was put at ease when I saw a bed-bug prevention cover and new sheets. At least the part of the room I spent the most time in was clean!It fit my needs and was affordable so, in spite of the cleanliness issue, I do recommend it to tourists or people traveling for business alike.
The elevator floor was disgusting! The note on the elevator door said the carpet “would be replaced next week”. I’m sure that sign has been there for MONTHS! The room itself was clean. The mini fridge did not work and the volume on the tv was barely above a whisper (no exaggeration). There were 4 or 5 large garbage bags in the hallway full of trash. We checked into the room at 8:30 PM so it’s not like they just got finished cleaning the room and trash was there from then. We left the hotel at 5 AM and the trash was still there.
Very clean, modern hotel in a continent location at Chinatown. Stayed for a long weekend with my partner and we had a great time exploring Philly. We stayed on the top floor and the room was nice and clean. The ice machine is only located on the fourth floor, which is kind of weird, but not too inconvenient. We did the breakfast at the hotel for one day, and it was about average. I recommend just walking five minutes over to the Reading Terminal Market to get breakfast. (and lunch and dinner!) Easy to get connected to the internet. And the front desk was friendly and helpful during checkout. There is valet for $25 per day at the parking lot next door. I hate driving in Philly so I recommend parking your car and taking advantage of the public transportation or enjoy walking around the city.
While attending one of my relative Wife funeral, unfortunately there was a mixed up the date, so after we discovered that. We had tried to book reservations at several motels/hotels...but as every is aware, its rather difficult to find a place to stay without prior reservations... thank God for the Sleep Inn Center City They came through like champions, they did the best for us as they possibly could. I do believe that our stay at the Sleep Inn Center City motel was the best
The hotel was nice on first encounter, despite being on a street littered with closed restaurants and storefronts in the heart of Chinatown.Upon opening the room I was overwhelmed with the smell of cooking oil and fried food. This hotel is built over top of a Korean restaurant that specializes in fried chicken and wings. The smells coming from the cooking vents infiltrated the room. Turning on the A/C unit to move some air only made things worse, now directly sucking in the smell of a commercial deep fryer right into the room. After less than 30 minutes, the smell got to the point of being downright nauseous. It doesnt smell like this in the lobby or in the halls, strictly in the rooms.Also, being in the middle of an urban area, there was a lot of noise nearly all night. People hanging out in the alleys at 2 a.m., fire and ambulance units responding from the nearby fire station, and the early morning wake-up call of trash trucks emptying the dumpsters at 6 a.m.That said, the rooms were nice. Beds were large and comfortable. Bathrooms were modern, clean, and spacious. Cable TV offered a large selection of channels, and WiFi seemed strong and reliable. Breakfast included scrambled eggs, very flat bacon, and make-them-yourself waffles. Coffee and juice was also available.This is a nice, relatively newer-looking hotel with nice rooms. But the smell of cooking oil was just overwhelming to the point where I couldnt wait to check out at the end of my work week.
Updated, clean and comfortable room with comfy bed and pillows. Free breakfast is a plus, with eggs and bacon! There is a safe in the room and plenty of towels. The hotel is on a small street in the Chinatown area of Philly. The front desk personnel were very helpful. I was pleasantly surprised at how nice this hotel was..
Great location if you care to be in Chinatown (some nightly activity) We had a quiet floor (probably due to a Dec stay). The room was clean and the beds were very comfortable. The breakfast was more than expected and everything was prepared fresh. The only drawback is the Internet which could use an upgrade. Overall, we were pleased.
I made my reservation through Priceline. I was given the address in which it was very complicated to find. When I called for better directions, I was told the motel was at the corner of 10th & Cherry. It was not, it was on Cherry Street, but at the end of Cherry St. It was not readily labeled and it blended in with the other buildings. Upon check in, the lobby was very nice and clean. The lady who checked me in was not friendly and did not welcome me to the motel. After check in, I entered the elevator. The rug in the elevator looked like it had been there since the 1980s. It was very nasty. Entering my room was difficult. The lock was the typical motel lock but very hard to use. My room was a nice size but when I sat on the bed, I fell off as the bed dipped in as I sat on it. It was two single beds pushed together and appeared to be broken. My room was not as clean as the lobby looked. Out of a total of 7 staff members I ran into, 1 was friendly. When it came to my check out, I first checked my credit card and noticed a fee of $115 added to my card from this motel. At the desk when checking out, I asked what the deposit fee was. I was told the fee was $100 and would be returned. I asked why I was charged $115 on a certain date. The man behind the desk had no idea what this fee was and said if it was a part of the deposit, it would be returned. No other explanation. No idea what the fee was and he appeared to not really care anything about it. This motel was over priced, dirty, not friendly at all, and also, a can of soda in the machine cost $2.50, totally OVER PRICED. I would not recommend this place.
The location is very convenient but I wouldn’t recommend this hotel. You can hear your neighbors. All the arguments at 2 am in the hall way as they wait for the elevator. The smell of cigarette smoke and other “organic herbal” smoke comes through the vents. And the air vents haven’t been cleaned since it was opened. The room was clean otherwise.
This hotel was perfect for our trip to Philly. I am loyal to the Choice brands so this was my first choice of place to stay. The hotel was very clean and comfortable. Breakfast area is a little small but the meeting room had open seating which was great. The breakfast attendant was very friendly and helpful. Front desk staff was also wonderful during our stay. Upon checkin, our request to be with the other party we were traveling with was accommodated with no hesitation. We very much appreciated that. Parking in the lot next door was very easy the entire stay. Walking distance to Reading Terminal Market which you shouldnt miss! Great hotel, dont hesitate!
This place was perfect! We arrived around 6pm, and my crowd wiped out from touring around Philly all day. I really wanted to get out and see the neighborhood, so I went for a walk. The surrounding area is super awesome, and if you want authentic Chinese food, this is the place!!! I walked block after block, taking in the sights. Our room was great. Really clean, updated, and the bed was perfect. Parking is extra. Just expect to pay more to park.
My family and I really enjoyed our stay! We were greeted by friendly and helpful front desk staff. The was clean and nicely decorated. The hot buffet breakfast was delicious and it had something for everyone.The hotels location was perfect! It is less than a five minute walk to the Reading Terminal and the Convention Center.We would stay here again and recommend it to family and friends.
Hands down the best experience I have had traveling. having been in a military family and serving myself, I have stay in many places all over the world.I booked the stay and realized I had the wrong dates!! Called the hotel and Timiara ( know I spelled that wrong!) helped me correct the dates. She was great very personable ( not like other hotels!)I was delighted to find out the she was running the front desk when we arrived.Again she could not have been any more pleasant, helpful or kind.Got to the room and was struggling with the electronic lock, and one of the house keepers showed me how to do it. The breakfast was excellent with far more selection and items then I expected.I summery I would say that Sleep Inn far exceeded every expectation I had.Will Look for a Sleep Inn, every trip I go on.Thank You, Todd Sauber
Arrived to a vacant front desk and waited approximately 10 min only to have someone arrive and ask if we are waiting to check in. I answered “yes”, they grabbed a set of keys carrying dirty sheets they left telling me they will be a few minutes. Never returned! Another individual arrived a few minutes latter to check us in. Got to the room and it was not the room I booked or the one listed that I payed for through the choice app. When I called from the room they told me I couldn’t have a different room (the one I booked!) because I used some of my points towards the room? Really? So I stay enough to earn points but I am rewarded with whatever they have available? I love the choice service but this hotel and professionalism was far below what I have experienced so far.
This hotel is in the middle of Chinatown and a very easy walk to Historic Philadelphia. The room was a little smaller than what we expected, and there were no drawers, but it was clean, well appointed and comfortable.The staff was very friendly and helpful. Gave great suggestions to help us plan our next day as we checked in, and gave a great recommendation for a Chinese restaurant nearby.You have to pay for the parking lot next door, but it is very convenient and the attendant was very accommodating as we had to make return trips to our car.
The manager on duty, Jun, is a lovely, happy man who was very hospitable and welcoming. He gave us great suggestions to local places.The hotel is located within walking distance to area attractions. Clean room, well stocked with necessities. The breakfast was a treat!
From check in to check out, I was made to feel welcome and safe. The front desk was staffed by friendly, courteous and knowledgeable people. Tthe cleaning staff did an excellent job and the ones I talked to also were very friendly and courteous.The rooms are small but very comfortable as are the beds. Some have complained about noise but I didnt have any problems. The only guest I heard was someone above me - and that was only one night out of five. There was some street noise but only during the day and early evening (nothing after about 8:00).The nightly rate was fantastic, I paid $110/night less than colleagues who stayed at another big name hotel and their room didnt include breakfast! Also, Sleep Inn was quieter than the big name hotel.The hotel is extremely convenient to the Philadelphia Convention Center, its a short walk to the entrance at 12th and Arch.In short, everyone and everything at Sleep Inn Center City (Philadelphia) is excellent!
What a little reasonably priced gem. So fun to stay in Chinatown. Super convenient parking and cheaper than parking in a garage. All the staff was friendly and helpful. I called for a possible early check in and it was no problem. Rooms are immaculate. We will absolutely stay here again.
My mother and I stayed in this hotel. We were very pleasantly surprised to find it was right in the middle of Chinatown! The staff was very kind and helpful. The room was much larger than expected. The bathroom was very clean and the beds were also very comfortable. We couldn’t really figure out how to use the tv but it was for the best because we were pretty tired and needed to rest. Also, the breakfast was closed down by the health department, but there were bags in the lobby with apples, water, muffins and protein bars. I am very happy we chose to stay at this hotel and would love to stay again! A great first impression of Philadelphia!
My stay at the Sleep Inn in Phillys Chinatown was a great experience except for the attitude of one employee. The price of the room was fair. The location was excellent. The room was clean, and everything worked as it should. Housekeeping was regular and cordial. Breakfast was plentiful and served on time. I would have had a perfect stay if not for one employee at the front desk who gave such an condescending attitude over the phone, it made me question my decision to stay at the hotel. All other employees at the establishment were fantastic, especially the young male who worked at the front desk.
The neighborhood looked a little sketchy at first view, but the hotel was very nice. I was impressed with the room. We had stayed at a Sleep Inn in Falmouth VA several years ago and we were kind of expecting that (just a place to sleep). The breakfast was a pleasant surprise. My niece really liked making her own waffles. The staff was very pleasant and helpful.
Hotel is very clean and maintained very well. We slept well and felt comfortable in our room. There was an in-room safe. We enjoyed our breakfast and complimented the young man who ran the small breakfast bar. The hotel is within walking distance of many sites in Old City. Bring your walking shoes. We explored Chinatown as well and felt safe there. Parking is expensive in the city. We paid $25 a night to park at the lot beside the hotel; so, be prepared for that. We walked everywhere that we went and enjoyed not having to drive until we checked out. Check-in/check-out was easy. We had no problems and would return.
It’s conveniently close to the Greyhound bus station, Reading Terminal Market, and Chinatown.My room was surprisingly quiet (6th floor), being in Center City.However the fridge had leftover food in it from previous guests, which was rotten and smelled. There was a condom in one of the drawers. Next time please don’t forget to clean the fridge and drawers.
Overnight front desk guy is awesome. The GM is also great!! Most employees are great but some are not so nice... I loved staying there until the $100 security deposit was enforced when weve stayed there numerous time and never damaged the rooms. I get it but $100 is alot and without notice. The room prices also went for $100 to $120. I would stay there again but im a little upset about the new additional charges..
Being in Philly for the first time and Chinatown no less, I was ready for anything in my hotel selection. I made the selection primarily on price compared to other hotels close by. Chinatown was friendly and interesting but not the cleanest place. I was utterly shocked at how nice and clean this Sleep Inn was once thru the door. Upscale room for the price. Clean as a whistle and very helpful, friendly staff.
This hotel is tucked in on a small street. The area was quite busy and I was worried that I would hear street noise all night. My concerns were for nothing, the room was very quiet and comfortable. The hotel did a nice job updating an older building. Choice Hotels’ main downfall is their WiFi, however I had no lags or connectivity issues here; signal strength was great. Breakfast was small but offered the standard fare. Everything was hot and fresh. The area is very active and offers a lot of options. I will definitely stay here again.
The surrounding area as such is not very inviting. However the hotel is well located to center city. Parking is a bit of a problem. It might be helpful if reception staff has a neighborhood orientation to help guests. I do want to remark on the cleanliness of the hotel in general and the room. Everything smelled fresh and clean. The room was not large but well equipped. The breakfast area was clean and the food set out very well organized. The man attending the food was constantly cleaning and restocking. I would have liked cream cheese for the bagel, just a suggestion.
Great hotel in a somewhat rough part of town. Giant, clean, newly remodeled rooms, and very friendly staff. Good hot breakfast, as always, including waffles! Parking is in a little lot right around the corner. It is monitored, but looks like youd want to bring all your valuables in from the car overnight. A+ hotel. Would definitely stay here again!
We stayed in City Center area of downtown Philadelphia. This Choice Hotel was perfect for our family to be able to walk to many sites, in/out parking, and we felt safe. Location was in the heart of Chinatown section of Philly, which was close to everything we wanted to visit. Our room was very nice with comfortable beds and was kept very clean. Staff was friendly to us each time we entered the building. Breakfast was good even with limited space. Overall we were extremely happy with our accommodations and would stay here again.
I loved staying in Philly Chinatown. I didnt know what to expect. The place was well kept, the front desk staff was awesomely helpful and friendly. I felt safe while staying there. One thing to mention is the rooms closer to the bar next store can still be a bit noisy at night.
I stayed here two nights on business travel. This hotel is a bit odd. The parking lot for the hotel is $25 Extra per day to park and the attendants pack you in like rats. Drive a nice car? Door dings 100% will happen. Second, the first night of my stay was filled with heavy cigarette smoke and weed paired with loud yelling until 5am! As you can imagine this made it quite difficult to sleep. To top this, my clothes smelled of cigarettes and weed the next morning. Yuck! The rest of this hotel is ok to stay in. Really some of my review was not the hotels fault, rather their rude guests. Still this is not a nice hotel. If you are thinking of staying here you should stay somewhere else nearby where your stay might be less eventful. For the record, I stay about 100 nights in hotels per year.
I booked this hotel because it was of the price point and location. We were driving from Canada to attend the comic con. The Location was perfect. It was a less than 5 min walk to the convention center and within walking distance to many other great attractions. The room was really nice and modern. The bed was super comfy and the room was very clean. Free Hot breakfast was a nice bonus.The staff was the biggest upside to staying here, They really worked hard to make sure our stay was perfect. They even sent someone out to buy a corkscrew for us because we bought a bottle of wine and couldnt open it.Parking is $25 a night but it is by far the best price in the area.
Hubby and I decided to go to the Christmas market in Philadelphia the weekend before Christmas. It was a last minute decision and we were able to book the Sleep Inn on the outskirts of the Chinatown area of Philly. This was the perfect location - about a 10 minute walk to the center of town, where the market was. Which was also right around the corner from the Reading Terminal Market and so close to fantastic restaurants and all the main sights that Philly has to offer (Liberty Bell, Independence Hall, etc...) Check in (and out) was a breeze - after telling the woman at check in that we were there for a weekend get-away and going to the market, she handed us a map of the shops - that was a big help!! Parking was next door, open lot/no valet...we just left our car for the 2 days we were there and walked everywhere. The room was small, but accommodating for our needs - the bathroom was clean, the shower had great water pressure and there were enough toiletries for both of us. Breakfast was hot and a lot - the woman running the kitchen/breakfast area made sure everything was fresh, filled and tasty. There were the usual breakfast items - cereal, waffles, eggs, sausage, breads and pastries, yogurt, juice, coffee, etc... All-in-all, a great stay at the Sleep Inn Philly!
We were kinda shocked how comfortable the bedding and pillow selection were. We skipped breakfast and slept in... THAT was a nice surprise. All in all the staff was very polite and we didnt hear any noise at all in the hotel. I would stay here again. Ive used sleep inn before in other states ... This location in particular is above average in ratings for a reason.
Great Location - right near the convention center, Reading Terminal Market, China Town. Not a pretty street, but the hotel is safe, clean and located well. The rooms are in good shape, but the hallways need new carpet and a coat of paint. Lobby and breakfast areas are very small, (4 tables with 4 chairs each in the breakfast areas)but updated and clean. Staff was super friendly and helpful. Great place for a family who wants to see downtown Philly historic areas, or business travelers looking to be right beside the convention center. Expect functional, not fancy.
Someone attempted to break into our room, TV was not working, microwave and fridge were not plugged up, shower was dirty and there were slurs written in red marker inside of the hotel bible. Bags of trash were left on our floor for a long time and the staff gave us a fake refund that we didn’t even receive. The floor had stains in every spot including the walls.
Hotel was fine, property was fine, location was fine. Bed was one of the worst Ive ever slept on, and the pillows sucked too. Guy who checked me in didnt really seem to care about his job (gentleman with the pony tail) and the guy in the morning was rude, and on his phone consistently. Get staff who care. And for the love of God, get better mattresses and pillows. Also, the size of your bath towels are a joke.
The hotel is centrally located. It is near the Filbert Street bus station and near the SEPTA Blue line. It is a short walk of about 10-15 minutes to many of the historic sights and museums. The side street location was quiet and appeared safe. The room was clean. The WIFI worked well. The areas of improvement are for some of the amenities. A free daily paper was advertised. I did not see any free paper and even asked and was told on the first day that the paper did not arrive today. The free breakfast on my first day included just one very dented apple and bananas that were extremely overripe and soft. I mentioned this to the breakfast person and she said that this is all that was available for apples and bananas. On the second day, there were no apples and bananas. There is a grocery store on the corner that sells fresh fruit. The hotel should have purchased some fresh fruit until their wholesale delivery arrived. I believe that the hotel can address these topics. I would stay at this hotel again.
Would have been five. I liked everything about the stay including breakfast. The only spoiler was the overnight gentleman with brown hair and beard at front desk duty. He was very rude and spoke condescendingly when asked questions. It was as if he was upset we came to check in. My advice for him is to not apply to a hospitality industry if you are unable to provide it consistently. None of us were rude as I also work in customer service.Otherwise please give a raise to the asian lady that was there the following morning. She was a perfect example of outstanding service. She was sweet, always smiling, and inviting. The hotel itself is very clean, spacious, and the food is great. It definitely doesnt look that way coming up at night so dont let that deter you.
I wrote a lengthy review already but will reiterate that the staff is consistently great- friendly and helpful and always available. The room was large, clean, and quiet with adjustable air. Location really cant be beat, walkable to just about everywhere and very near trains and buses. There is plenty of breakfast food if eating in, with a large array of food (waffles, fresh fruit, cereals, bagels and muffins, eggs, and juices and coffee). I cannot think of any negative aspect of our stay here. I loved the neighborhood and always felt very safe walking around at night, with easy access to late night dining. The fact that it is away from the noise and bustle of the main streets was a good big plus and it is very near the great market, so easy to buy a quick lunch or snacks or after dinner treat. All in all a great place to stay while visiting Philadelphia.
An exceptionally nice Sleep In. Right in the heart of Chinatown and only a few blocks from the Convention Center. Beds were comfortable, large bathroom, and nice breakfast with eggs. The room has both a large fridge and microwave. The hotel is only 3 years old. Very clean. Parking next door. I will definitely return. Good value for a Philly hotel.
This hotel is in the center of China Town and it was convenient for walking to multiple places within Philadelphia; although not a place that I would venture out late at night. Front desk attendants were very helpful and nice.A little disappointed in the quality of the room (carpet had stains as well as the top sheet on the one bed had a built in stain) and the wireless rarely worked. Breakfast buffet was ok, but needs some updating on their offering, specifically pitchers of ice water on the buffet for those who do not drink coffee or juice.Stay or not to stay; although the price was right, sometimes you really do get what you pay for.
We were pleasantly surprised with our accommodations Bed was very comfortable and room & bathroom were very nice & clean. Breakfast was good and the waffle is always a hit with my husband.The staff at the front desk were extremely accommodating with our early arrival.
Great hotel seems like its in a rough part of town then come to find out it is right next to the Convention Center. Generally it is clean, newly remodeled rooms, and very friendly staff. Good hot breakfast, as always, including waffles! Parking is in a little lot right around the corner. It is monitored, but looks like youd want to bring all your valuables in from the car overnight. A+ hotel. Would definitely stay here again!
Breakfast choices were good and eggs and bacon/sausage were well cooked. The room was small, but clean. Nice amenities like the microwave and refrigerator in the room. The staff was helpful - especially when I was confused about how to change the channels in the TV (not the usual arrows or plus/minus but page up and down instead). I had an event at the Convention Center and this was very convenient for walking there, as well as to the train station and bus lines.
This hotel is in an excellent location to walk to many destinations in Philadelphia. It is brand new and the rooms are beautiful and clean. The price is excellent for a beautiful boutique hotel in its central location. They have parking right next tot he hotel and a good continental breakfast. The best part of this hotel is the staff. The women who work at the front desk are helpful, accommodating and couldnt be any nicer. When I couldnt find the hotel, one of them came outside to wait for me. She showed me where to park and really went out of her way for me. I was in town for Federal jury duty and had to check in and check out and then check back in again. Everyone who works there went out of their way to make this easier for me. I cant say enough nice things about the staff. The hotel is beautiful, but they are the gems of this hotel.
Once again, I discovered why Choice Hotels are my preferred lodging accommodations. This small fairly new 45 room property is in the Chinatown section of center city Philadelphia, very near the convention center(at end of the block) and in very easy walking distance of transportation, restaurants, shopping and the historical attractions. Room was very clean, well stocked and with a reasonably quiet wall heating/cooling unit. Mattress and pillows were very comfortable, staff very courteous and helpful with a strong guest first attitude. A problem I had on my second night was to my satisfaction made right by management. As is common at many Choice Hotels, breakfast items were barely warm and television picture quality needed adjustment. To me, these are minor issues that dont effect my very favorable opinion of the hotel. Overall, my stay was an excellent experience; so much so that Ive already made a return reservation for my next Philadelphia trip.
Jun at the Front Desk was friendly and very helpful at check in. We arrived early and the room was just cleaned and prepped. The hotel was renovated in past 5 years. Very centrally located to downtown sights: Chinatown, Independence Hall, Reading Market, Convention Center - At the same time, you hear and experience the sounds of the city.A parking lot was adjacent the Sleep Inn at a cost of $25 per day that had in-out privileges although the lot was always pretty packed and stacked. Free breakfast was ok - waffle machine, pastries, scrambled eggs/protein, cereal, milk, yogurt, fruit, coffee/tea, apple/orange juice. Relatively small eating area although the adjacent conference room was available for additional seating. Wi-fi free but a little slow. A lot of TV channels to surf through.
If zero stars was an option, that would be my choice, basement level room smells like an old deep fryer and was infested with small flies that you can find smushed throughout the walls of the bedroom and bathroom from past guests. Price was insane, but my options were limited. NEVER again, please dont book this hotel. You will regret it. Food surprisingly good, staff was nice.UPDATE: management was very helpful after the fact once I touched base with them...like i said food and staff were great.
This hotel is located in the heart of China Town. So warning, you will be hungry the whole time because the area smells amazing! The front desk staff was more then professional and attentive. The hotel was quiet and pleasant for Friday Night, Memorial Day Weekend. The security also made me feel extra safe. I have nothing negative to say about the hotel itself. The rooms were pretty decent size for a city room. You can crack the windows which I love. Beautiful flat screen TVs. The breakfast was so convenient too and had a lot to choose from. We just took the elevator down three floors and as soon as the door opens boom you are right here. No dealing with groups of people. We made waffles, got bacon and eggs and brought it back up to the room. The only weird thing was with the parking, but you have to remember you are in the middle of Philadephia here so parking is pain regardless. The parking lot is tiny and the guy makes you park weird and you need to bring CASH. $25 bucks. Which isnt bad for a 24 hour parking when you really think about it. Once I got nailed $16 bucks just for an hour in Phili in a lot. But regardless this hotel is awesome. It was only a 4 dollar uber ride to Penns Landing and not a far walk from the Liberty Bell. I would recommend it for sure.
Incredibly friendly staff and impeccably clean room--two rare things in the hotel industry these days. Very impressed overall with our stay. We parked in the garage around the corner for $25 overnight. Trusted that more than the outdoor lot. Location was perfect for late-night food run in Chinatown. Delicious! We were able to walk to most of our destinations, and easily obtained a cab for locations farther away.
I have stayed at this hotel a couple times and am always impressed...The rooms are always clean and very comfortable. The staff is amazing and very hospitable! If I had to say anything negative (not really bad), the breakfast bar closes at 9am sharp! Get to the breakfast bar EARLY otherwise you WILL miss it!!!! You will never be disappointed if you stay here!
I needed to stay in town for early next day medical testing. Being in Chinatown this was a modern facility and I had an authentic Chinese dinner at a nearby restaurant. Did not order Americanized entree and had a great dining experience. Sleep Inn Hotel was a very convenient comfortable modern hotel.
The hotel is ideally situated and our room was thoroughly modern, clean and quiet. The breakfast was delicious. Every staff member we interacted with was gracious and engaging, especially Jason at the front desk. He made our stay all the more fulfilling. We couldnt have been more pleased!
Our one night stay was comfortable and suited our needs. The refrigerator and microwave were nice amenities. Beds and pillows were comfortable and the room was clean. The location was perfect for our visit to the Flower Show. We also enjoyed the surrounding restaurants in China Town.
This was the first time I stayed at this hotel, and it was delighting, it was just a 5 minute walk from the bus station, and just a walking distance to china town. This hotel has a friendly staff, and they make you feel welcomed, and they tell you about their free breakfast hours, and their breakfast area was very nice and neat and the breakfast was a nice hot breakfast, and while having breakfast you can sit back and watch the news. And the room was very clean and comfortable, and it had a coffee maker and microwave and refrigerator which is a plus, I will be staying here again.
While the surroundings of the hotel are not the most pleasant (Chinatown can get smelly), walking in to the Sleep Inn makes up for it. Warm welcome by the very helpful staff. The room was a perfect size (queen bed and shower) for one and would have easily accommodated two guests. The mattress was perfect for me, I like it firm. Everything was very clean and functioning. I did not take advantage of breakfast, so I cant rate it. The only con I would say is that the luggage is stored right next to the front desk instead of a locked room. But luckily it was all still there when I came back to pick it up.
It was a last minute reservation, the hotel I usually stay at closer to my jobsite priced me out of what my company allows. It was just one night between two work days. Seems like all of the center city Philly hotels doubled their prices due to a large convention in town. I would have had to travel 30 miles out of town to get to the price tier my company allows. Sleep rates were reasonable and they didnt try to get in on the feeding frenzy all of the other hotels were in on. Kudos to them.
Center City Philadelphia is an absolute blast to have a family event. Both eatery and night life, they have the amenities to enjoy your trip. Sleep Inn provides the go to comfort when the night ends and rest is a must. Parking should be waived for $25 a night per vehicle since cost of hotel is WAAAAAAAY above the norm. Three to four times above the norm, unsure for what reason does the cost per night must be over the normal hotel stay at any other hotels. Nothing special with hotels except presentation and wow effect and unfortunately Sleep Inn didnt do that. Otherwise, located centrally is what appealed so for this, I am grateful. To boot, Arthur is THE MAAAAAN!!! Best customer service provided by this gentlemen!!
Ive stayed at this hotel for many nights over the past few months. It has always been quiet and comfortable. The staff (front desk) and the breakfast staff have always been very accommodating and friendly. The rooms are not luxurious, but for the price they are quite adequate and always clean and comfortable. I would definitely recommend this hotel for a stay in center city Philly.
For people not familiar with Philly, the neighborhood may make some people nervous, but as soon as you walk into the lobby its a total different story. Hotel has the feel if an upper class hotel. Ive stayed at Motel style Sleep Inns and was satisfied with my stay, so I expected an average hotel, but this was definitely above average. Hotel is on a narrow side street which is actually good because its a little quieter, but a short walk around any corner and there was plenty of Chinatown style places to eat which to my pleasant surprise included Japanese Crepes. Theres also a music club around the corner as well as other nightclubs. Parking is available for an extra fee, but being an avid city driver, and since it was late Saturday night, I found street parking for free since its free after 10 and on Sunday.
Arthur is a wonderful manager who helped us have a great stay in Philadelphia. The hotel is clean, quiet and has a great breakfast. The woman at the front desk is really friendly and got my parking done really fast. Parking is good price for weekend. Has a lot attendant. Location is right by Chinatown and Reading Terminal. Will stay there again.
Our room was spacious and clean. The staff was friendly and helpful. The parking was right next door and monitored by staff. My father was very worried about his brand new SUV, but they made sure it was well taken care of. Its right in Chinatown, with delicious fresh produce being sold on the street nearby and lots of restaurants. Its also walkable to shopping and the historical district. Overall a great value!
Dont expect to sleep in at the Sleep Inn. The pipes shake rattle and roll like a 1950s high school dance and hooligans roam the halls at night and shriek like banshees. The walls are so thin you can rip away pieces and have Tic Tac Toe tournaments with your buddies. Youre better off sleeping with the local homeless on Arch StreetEDIT: Katrina at the front desk was AWESOME!
Great location for sightseeing. Hotel room was average, but comfortable. Didnt have any issues with staff or service. Convenient parking. One note: while the Chinatown location is fun, its impossible to keep the smells of the markets and restaurants out of this hotel location (especially on a hot day, our room smelled like a busy Vietnamese kitchen).
The location was in a decent area. Our room was in the basement and it didnt smell fresh. Our phone and TV would not work. Because we were in the basement, we had no cell service. Because of this and the uncooperative staff, I had to keep walking to the front desk to alert of the issues. The first front desk person we told of the broken TV said he would take a look soon. We left and came back and it was not fixed. We told the new front desk person and he belittled me and it took several trips to the desk for him to even come to the room. They did eventually fix the TV. There was a fair amount of noise late at night as well from other buildings. The hotel was clean and the bed was comfortable.
Hotel itself was nice, but we were not impressed with its location. It is smack dab in the middle of Chinatown and the smells from the food and garbages were over powering when walking outside. The parking was over priced, considering how much we paid for the room. All other choice hotels we stayed in parking was included. The staff was nice, room was comfortable, and it has a decent breakfast.
For the price this place is extremely disappointing. Parking is a nightmare and not just because of location. Advertised optional valet parking for $25 but as soon as you arrive youre bombarded with random people (no indication of being a valet or staff of any kind) demanding money to park. Upon entering the building there were no smiling faces, no greeting, and the guy at the desk didnt even look up from the computer to speak to me. The only friendly interaction was with a man who appeared to be part on the cleaning staff in the elevator. One of the main reasons I booked this hotel in the first place was the warm breakfast advertised but that ended up being a muffin and a banana in a paper bag. The room itself was small, but very clean. Overall I am disappointed and would not recommend this hotel to anyone.
This is a very good hotel and in a good location. It strikes a good balance between affordability and location. The one thing I would advise travellers about is that the rooms are a bit small and there is not a lot of storage space for clothes and other things. But I would stay here again.
I stayed only one night before I was to be admitted to a hospital, so I was only there to get a good nights sleep and I did. The room was clean, nicely appointed with a mini-fridge, microwave, comfortable office chair and room for working. The bedding was quite comfy and the hostess at the front desk brought me toothpaste (as I had forgotten mine) and a tooth brush (not requested) and then refused to take my tip. I was in awe. Other than there being a fairly decent amount of dust on some of the light fixtures and other low-use areas the room was overall very nice. An easy fix for certain.
Definitely staying somewhere else if were ever back in Philly. I was told Id get free parking due to a deal I tried to book but didnt go through for some reason, but I was charged anyway & no one would fix it. Rooms are nice, staff couldve been better. We didnt feel too safe walking back to the hotel at night.
The front desk staff was helpful with directions and restaurant recommendations. The room was comfortable and immaculately clean. The neighborhood was busy and although I was not out any later than 9:30pm, as a senior woman, traveling alone, I felt safe walking to the hotel.
Room wasnt ready when we arrived @330pm. Place seemed unorganized. When we got to room, was overwhelmed with the smell of bleach. When we returned a few hours later, the room smelled of cigarette smoke, which never dissipated. Front desk person made us comfortable during our wait, the manager just walked around with a glaring look the whole time. During our wait, witnessed 3 other guests in the same situation
Hotel is clean and new, staff excellent. Chinatown was lots of fun to stay in. Since the hotel is brand new, Im not sure how long it will remain in excellent condition. But for now, it was a great alternative to the pricier brands and a better value with breakfast and internet included.Not quite as fancy as the higher-end places, but probably more convenient, especially for convention center access.
My stay was quite pleasant. Room was a little small however it was still comfortable. The only problem I had which was very slight was the knob on the toilet was kind of broken but still usable so I felt like I didnt need to complain. The host when I first checked in was very friendly and checked me in ASAP (within like 5-7 mins I had my room) and also the person that took over her shift was very friendly as well. Great place and I wouldnt mind staying there again.
This hotel was in a great location on the edge of Chinatown. Staff was super accommodating as we arrived early and were able to check in. We were close to all the touristy sites and we walked the whole day. The room was in the lower level and was excellent. Very clean! I would definitely stay here again.
This is a reasonably nice hotel in a good location for exploring Philadelphias city center. It is also easy to get to from inexpensive public transportation options, making it a good place to stay downtown. It is not a fancy hotel, but it has friendly staff and offers a good experience. The breakfast is nice, but Reading Terminal Market is also nearby if you are looking for something a bit more interesting.
The hotel was very clean and neat. The rooms were very tidy and in order. The staff was very kind and knowledgeable. I would recommend this to anyone wanting to stay close to the center of the city. There are many places to visit within walking distance and the buses and trains are very close as well.
Placed on the top floor (6th floor). Elevator was not working. Issue was not resolved during the stay. Elevator had issues when I checked in, but still assigned a top floor room. When discussed with the desk, staff was not sympathetic and was not inclined to compensate in any way. When the manager was pressed, ultimately allowed for a room exchange after first day. Hotel was in a schetchy part of town, certainly not mentioned in description. Outdoor parking was $25 a day. Would not return and would not suggest anyone else consider it either.
I thoroughly enjoyed myself at this Sleep Inn ! It was very up to date, modern and has great features (free breakfast, toiletries, free actual Hi-Speed wifi!). The management are great people persons and make you feel welcome as soon as you come in. I loved the vibe! I think you future guests will as well :)
We have never stayed at a downtown Choice Hotel in a major city so we were kind of apprehensive on how it would work as we had to pay for parking. The hotel was on a side street but was easy to find with our GPS. When we arrived we spotted the parking easily and there was an attendant there. We left our key with him and went into the hotel. We registered our car and thats the last we concerned ourselves with it as we either walked or took public transportation. The staff was excellent. The clerk we checked in with got real busy real fast but handled us in a friendly and professional manner. We were on the 6th floor and our suite was immaculate and spacious. Breakfast was good as we expected it to be. There were no downsides to our stay here.
The hotel entrance can be easily missed, especially for nightly arrivals.Although the room was neat and quint, I noticed the bedding was stained when checking-in the night of my arrival, and it was not changed the next day when the cleaning crew had the room. Also, there was a red hair between the towels placed at the edge of the bathtub. Even though the bathtub was clean, the hair was also not removing for the length of my stay.The window facing the street, which remained closed, let the food smell from Chinatown seep into the room.
Aside from the slight humidity smell in the room, everything was pretty neat. It seems that they have recently remodeled. The breakfast was a little underwhelming, but customer service was great. This hotel in particular is really conveniently located if you are visiting Philly for the first time. Right in Chinatown, and walking distance to a lot of places.
Very nice hotel- located in Chinatown. The ladies at check-in and check-out were both friendly as well as the parking attendant. The hotel is conveniently located within walking distance to the Convention Center and Reading Market. It is located on the corner of downtown, however it was not as noisy as I thought it might be, especially for a Saturday night. Rooms were spacious and clean. Beds were very comfortable. The Field House Sports Club is a couple blocks away- highly recommend the Philly Cheesecake :).
I booked this place because the other hotels were booked or way too expensive. It had good reviews so I took a chance. Then when arriving was a bit scared b/c its at the end of chinatown. however, it was awesome. Very safe area, friendly people, helpful staff and the beds were very comfortable. had no issues sleeping. Room was clean. 6 min walk to convention center
The Hotel and our room was very clean and well taken care of. The staff were all very friendly and helpful. We found the breakfast to be very satisfying. Everything was great- safe, clean, friendly. I will definitely recommend this hotel and will definitely be back. Thank you for a great stay!
The entrance of the hotel can be easily missed, especially for nightly arrivals.Although the room was neat and quint, I noticed the bedding was stained when checking-in the night of my arrival, and it was not changed the next day when the cleaning crew had the room. Also, there was a red hair between the towels placed at the edge of the bathtub. Even though the bathtub was clean, the hair was also not removing for the length of my stay.The window facing the street, which remained closed, let the food smell from Chinatown seep into the room.
BED BUGS!!! It is currently 1:36 am and Im sleeping in my car because I was rudely awaken by the feeling of being eaten alive. I had several bites on my arms and neck. I went to night front desk clerk and she refused a refund stating I had to contact general manager in the morning. Will update then...
We stayed overnight for Wizard World at the Convention Center, and it was perfect. Parking was a bit cheaper than if wed parked in a deck. The room was small but clean and comfortable. The bathroom was clean, and the water pressure in the shower was impressive. Well stay there again next year!
I give 4 stars. I was worried when I saw the location at first as its right in the heart of Chinatown. It didnt seem to be located in a great section and I was nervous the place was going to be a real dive, but it wasnt. They were friendly and accommodating. It was an extra 25$ to park. The room was clean for the most part. However they need to wipe the walls down and the doors. People like myself notice that stuff. The bathroom door was filthy in room 604. The walls had some stuff on them too. The phone was disconnected so we were not able to buzz the front desk with questions. Everytime we needed something we had to walk down to the front desk. The bedding was fresh and neat. I always pull and check matress for bed bugs. That was very clean and the bedding was nice. Matress was comfortable. Other than the nitty gritty of cleaning of the walls and doors I would stay there again !
I didnt except much from this hotel because it didnt look like a hotel from the outside. I was very surprised that I had a big clean room with everything I needed. Staying in Chinatown made me feel like I was going to be in a crowed populated area but this hotel is tucked away on a side street. I loved the staff and the comfortableness of this hotel.
We were very pleased with our stay at the Sleep Inn. The staff were particularly pleasant, held our luggage while we spent the rest of the day after the check out. Overall, it was an excellent experience. The house keeping staff were friendly and none of them were surly like we have experienced at many other places. They did not rush us out of the breakfast area and allowed us to take our time even after the service time ended.
Very surprised how extremely neat and clean this place was although a little on the small side. Staff was very polite & professional, and was accommodating with my request for a late checkout. Perfect place for an overnight stay as each room has a refrig and microwave. Also serves a complimentary warm breakfast each morning. I would definitely stay here again.
My family and I were in Philadelphia for the Super bowl parade and this hotel lent to our over all great experience. Very friendly and helpful staff, that was knowledgeable about he local area. The room was bright clean and quiet. The location to center city venues is fantastic. We are going to book this hotel again for a weekend visit to the city.
Room was clean enough but they skipped making up the room two days in a row. Good location close to convention center and downtown sites. Breakfast was adequate but not great. Dirty hallways, smell of mildew and chemicals. False fire alarm went off at midnight and woke me. Very expensive during a conference and you are paying for the convergence and location, but this is a dumpy hotel.
The property has seen a recent total renovation. Everything is new. The rooms are small but have fresh professional paint, new carpet, new curtains, and new furniture. Granite in the bathroom and a modern 32x60 glass door shower. Breakfast is normal low-mid grade buffet fare on styrofoam plates youd expect at a 2 star hotel but its clean and well tended. Its an old structure so youll hear some plumbing noise but thats to be expected. Id stay here again without hesitation.
We stayed here for two nights in March 2017. We were attending the Philadelphia Flower Show, and I chose this hotel since it was only a block away from the Convention Center. The staff was extremely friendly and helpful. The beds were comfortable and the room was large. My one complaint was they only had one drawer, and I like to unpack my clothes when I travel and there wasnt much room for that.
Total reviews rating 3.7
199 Reviews for Sleep Inn Center City 2023:
Positive: The friendly and courteous front desk, The hotel is close to public transport system and many important destinations. Negative: They could do better with some maintenance:Peeling wall paper, open lamp without a shade and broken curtain rail. No client should have to see that. The breakfast is a joke, it consists of oats, baggle or bread and a snack bar.
While the location is nice, parking is a nightmare. It’s $37.50 per day, you get a small discount by staying at the hotel. The lot is NOT owned by the hotel, but some 3rd party company. They say it’s attended 24/7, it’s not. Lots of people park overnight without paying causing issues for hotel guests.As far as the room goes, EXTREMELY small. We got a king size. The bed linen had some stains on it, the wallpaper was peeling, AC and heat worked well. Water pressure was good, water temp was good. TV was very poor quality, not sure if it was the tv or the box plugged into the tv. Elevator very slow, building smelled of weed all the time. Interior security good. Did not feel safe outside of hotel however.
Positive: The room was up to date with a large soaking tub. Cozy and comfortable. Negative: The location seemed a little sketchy, but it was close to the convention center, where my conference was being held, and close to great food and transportation, as well as historic monuments for sight seeing.
Slick spot. Most staff were awesome! Its also next door to an awesome spot to watch the games.Only problem with the hotel was verbal abuse by one individual. India, and Corey were awesome! Some others were chill, but one was nasty, and I hurt my back, as she wouldnt help me to the fourth floor, as the elevator was broken. And she knew I just had spinal surgery.But Corey and India were amazing! I tip my hat to them both!
Didnt expect much in terms of amenities at this price point, but even the basics were lacking for my stay.Couldnt sleep until after 3am thanks to the nightclub entrance just outside my window in the back alley (maybe just a pop-up event though?) as well as the lack of sound insulation at my room door (which transmitted every sound of other guests arriving after midnight). And then the shower took ten minutes to get hot in the morning. Makes the name feel a bit ironic.
Pros:- The location is very convenient near the conference center, the subway and the historical center. The street looks a bit sketchy at first, but really its fine.- The room was all right; big enough, comfortable bedding, probably renovated recently.- Very clean. No complain here. I see old reviews complaining about that, I think they fixed the problem.- Quietness was OK. I sometimes heard some other guests, at a distance, but nothing to write home about.- The on-site staff was globally nice and pleasant.Cons:- Contrary to what was written on the web site, there was no real breakfast. Breakfast was some cheap coffee to make by yourself in your room and a plastic-wrapped pastry and an apple to grab and go.- Contrary to what was written on the web site, there was no wifi. It was going to be fixed tomorrow for the entire duration of my 1 week stay. I had to rely on my phone.- The room was above some restaurant and so I was treated with a disgusting greasy smell in the room every evening when going back. It went away in a few minutes by turning on the AC, but still, very unpleasant.- The hotel ignored my e-mails and requests for information before coming. I asked a specific question, twice, they never answered.TL,DR: the hotel is not so bad, if you want a clean, confortable room in the center it does the job, but I really dont condone lying to your customers about nonexistent services.
My family and I were going to the Harry Potter event not far and rested up at this hotel before heading home.Let me tell you, the owner was so kind and helpful. When we asked for dinner locations she pointed us toward her favorite places. Its not far from spice c. A small noodle shop with hands down the best noodles I ever had. Her favorite was mango mango that is instagram photo worthy desserts. The location is perfect for someone who like Asian cuisine.On to the hotel, the hotel was open through covid so as expected there had been huckups we were told about that I wont say. Even so the rooms are spashus, the beds are comfy, the show is hot and if your lucky to get a tub its super deep. Wished I brought my bath bubbles.Make sure you come on the weekends because breakfast was incredible. They were fully stocked with fruits, coffees, teas, cerial, hot brakefast goodies like sausage and unlike any hotel I had ever been to there was someone making the waffles for you! Perfection every time.I am for sure coming back here on a date with my fiance. It was to wonderful not to.
You feel safe when you arrived inside the hotel.The room was comfortable. There were a number of issues: TV mount board had peeling wallpaper, the carpet had stains that were cleaned up, but were still visible. Same for the desk chair.The main issue is the front desk : the breakfast is until 9am sharp !!! At 9:03am, it’s too late, the breakfast - included in the price you prepaid when you reserved your bedroom - is under lock, no way to have access to it, unless you are a manager. Unfortunately, the manager is on site only at 2pm… so easy to treat this way your customers!
I was the only person checking in but it took 50 minutes. When I inquired before 3:00 p.m.about check-in and was advised that there would be a charge, the receptionist changed my rate. I had to wait for the manager to come to correct the error. My only seating options were two filthy chairs in the lobby. The room is clean but the door looks like somebody tried to break in. I will never return.
Despite being called the “Sleep Inn”, we didn’t get any sleep. I think we could hear every person staying near our room and anything happening in the lobby sounded like it was in our room. There was also a sound that woke us up every few minutes that we never quite figured out what it was. It was so loud and jarring and literally happened all night. The room was OK. The chair was covered in various stains, as were the curtains, and the walls were scuffed, stained, and chipped. It just looked dirty and not maintained. This place was convenient because it’s central to a lot of places we wanted to go, but I will never stay here again nor recommend it.