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Total reviews rating 3.7

199 Reviews for Sleep Inn Center City 2023:

Review №1


Positive: The friendly and courteous front desk, The hotel is close to public transport system and many important destinations. Negative: They could do better with some maintenance:Peeling wall paper, open lamp without a shade and broken curtain rail. No client should have to see that. The breakfast is a joke, it consists of oats, baggle or bread and a snack bar.

Review №2


While the location is nice, parking is a nightmare. It’s $37.50 per day, you get a small discount by staying at the hotel. The lot is NOT owned by the hotel, but some 3rd party company. They say it’s attended 24/7, it’s not. Lots of people park overnight without paying causing issues for hotel guests.As far as the room goes, EXTREMELY small. We got a king size. The bed linen had some stains on it, the wallpaper was peeling, AC and heat worked well. Water pressure was good, water temp was good. TV was very poor quality, not sure if it was the tv or the box plugged into the tv. Elevator very slow, building smelled of weed all the time. Interior security good. Did not feel safe outside of hotel however.

Review №3


Positive: The room was up to date with a large soaking tub. Cozy and comfortable. Negative: The location seemed a little sketchy, but it was close to the convention center, where my conference was being held, and close to great food and transportation, as well as historic monuments for sight seeing.

Review №4


Slick spot. Most staff were awesome! Its also next door to an awesome spot to watch the games.Only problem with the hotel was verbal abuse by one individual. India, and Corey were awesome! Some others were chill, but one was nasty, and I hurt my back, as she wouldnt help me to the fourth floor, as the elevator was broken. And she knew I just had spinal surgery.But Corey and India were amazing! I tip my hat to them both!

Review №5


Didnt expect much in terms of amenities at this price point, but even the basics were lacking for my stay.Couldnt sleep until after 3am thanks to the nightclub entrance just outside my window in the back alley (maybe just a pop-up event though?) as well as the lack of sound insulation at my room door (which transmitted every sound of other guests arriving after midnight). And then the shower took ten minutes to get hot in the morning. Makes the name feel a bit ironic.

Review №6


Pros:- The location is very convenient near the conference center, the subway and the historical center. The street looks a bit sketchy at first, but really its fine.- The room was all right; big enough, comfortable bedding, probably renovated recently.- Very clean. No complain here. I see old reviews complaining about that, I think they fixed the problem.- Quietness was OK. I sometimes heard some other guests, at a distance, but nothing to write home about.- The on-site staff was globally nice and pleasant.Cons:- Contrary to what was written on the web site, there was no real breakfast. Breakfast was some cheap coffee to make by yourself in your room and a plastic-wrapped pastry and an apple to grab and go.- Contrary to what was written on the web site, there was no wifi. It was going to be fixed tomorrow for the entire duration of my 1 week stay. I had to rely on my phone.- The room was above some restaurant and so I was treated with a disgusting greasy smell in the room every evening when going back. It went away in a few minutes by turning on the AC, but still, very unpleasant.- The hotel ignored my e-mails and requests for information before coming. I asked a specific question, twice, they never answered.TL,DR: the hotel is not so bad, if you want a clean, confortable room in the center it does the job, but I really dont condone lying to your customers about nonexistent services.

Review №7


My family and I were going to the Harry Potter event not far and rested up at this hotel before heading home.Let me tell you, the owner was so kind and helpful. When we asked for dinner locations she pointed us toward her favorite places. Its not far from spice c. A small noodle shop with hands down the best noodles I ever had. Her favorite was mango mango that is instagram photo worthy desserts. The location is perfect for someone who like Asian cuisine.On to the hotel, the hotel was open through covid so as expected there had been huckups we were told about that I wont say. Even so the rooms are spashus, the beds are comfy, the show is hot and if your lucky to get a tub its super deep. Wished I brought my bath bubbles.Make sure you come on the weekends because breakfast was incredible. They were fully stocked with fruits, coffees, teas, cerial, hot brakefast goodies like sausage and unlike any hotel I had ever been to there was someone making the waffles for you! Perfection every time.I am for sure coming back here on a date with my fiance. It was to wonderful not to.

Review №8


You feel safe when you arrived inside the hotel.The room was comfortable. There were a number of issues: TV mount board had peeling wallpaper, the carpet had stains that were cleaned up, but were still visible. Same for the desk chair.The main issue is the front desk : the breakfast is until 9am sharp !!! At 9:03am, it’s too late, the breakfast - included in the price you prepaid when you reserved your bedroom - is under lock, no way to have access to it, unless you are a manager. Unfortunately, the manager is on site only at 2pm… so easy to treat this way your customers!

Review №9


I was the only person checking in but it took 50 minutes. When I inquired before 3:00 p.m.about check-in and was advised that there would be a charge, the receptionist changed my rate. I had to wait for the manager to come to correct the error. My only seating options were two filthy chairs in the lobby. The room is clean but the door looks like somebody tried to break in. I will never return.

Review №10


Despite being called the “Sleep Inn”, we didn’t get any sleep. I think we could hear every person staying near our room and anything happening in the lobby sounded like it was in our room. There was also a sound that woke us up every few minutes that we never quite figured out what it was. It was so loud and jarring and literally happened all night. The room was OK. The chair was covered in various stains, as were the curtains, and the walls were scuffed, stained, and chipped. It just looked dirty and not maintained. This place was convenient because it’s central to a lot of places we wanted to go, but I will never stay here again nor recommend it.

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