Wheelchair-accessible entrance
Yes
Snapbox Self Storage in Philadelphia
Categories
Location on the map
Philadelphia, Philadelphia County, Pennsylvania, US
Accessibility
Phone: +1 267-440-7867
Site: https://snapboxselfstorage.com/f...
Site: https://snapboxselfstorage.com/f...
Opening hours
- Monday:9:30AM–6PM
- Tuesday:9:30AM–6PM
- Wednesday:9:30AM–6PM
- Thursday:9:30AM–6PM
- Friday:9:30AM–6PM
- Saturday:8:30AM–4:30PM
- Sunday:Closed
Snapbox Self Storage in other cities:
Comments (93)
I expressed my apprehensive about storing my “things” at a storage facility to a friend and he told me about this Snapbox. When I walked in…I was greeted by “both” the employees. Okay… so far so good. I went to who I now know as “Kerri” with an “I” she said. Anyway to make a long story short, she explained everything in detail, walked me to my storage area and made sure I knew how to get it and out of the area. Yes, other people explain the same thing, but she made sure I knew!!! I’ll recommend this place to family and friends!!! I also now remember the other person who said “hi” is Mary who also helped me when Kerri with an “I” was not there. Great company and people!
Came in to referrer a friend she was moving in on Saturday. We was in and out it was slow then got busy but the young lady handle everything like a pro. Someone got a little impatient but she made sure everyone was handle in a orderly manner. I’m happy again.
The staff are amazing, very helpful and very informative. They have the most up respect for customers. I will definitely be back.
The staff is pleasant and are happy to work with you with special circumstances.. the location I use was a great repurposing of an old soap/cleaner factory, allowing the iconic structure to remain.
Penske messed up the time and order but the local rep Kerri was fantastic and saved the day. Can’t recommend her highly enough. Thank you so much!
Ms Mary and Ms Kerri were very helpful in helping me to decide the size storage unit to rent at southwest philadelphia I would recommend this team for renting
Mary was a great help showed me to my unit , helped me with all my questions that I had I highly recommend this storage place
The staff was so helpful Mary and Kerri were absolutely amazing, helping us understand what requiredGreat choice
Mary is so wonderful she help me and my wife with everything in one shot she was very more tan helpful thank you Mary so much Erik
Ms.Mary was fabulous she helped us with everything. They are on point with what they do. Go check them out.
The only storage facility I will ever use. The staff behind the counter are welcoming and pleasant. 5 stars from me all day
I Live close to this location so it’s convenient for me, I love the fact that the office is open on the weekends because that’s the only time I can really get in there to pay my bill. The ladies at the office are very helpful I enjoy talking to them. I would be lost if they didn’t give the “5 day late call”. Hopefully I can move out soon but I’ll come back just for these ladies.
Outstanding customer service! I would definitely use them again.
My mom needed a truck and the lady was really helpful explaining a miles and the cost. Better then uhaul
The had lot of storage room and they had lot of space in them l, I will definitely recommend this place because it is clean inside and there are personal codes that you need to enter to be able to enter your storage room, so no one will be able to enter unless they know the code.
The customer service was excellent I spoke to the manager name Carrie she was so polite and nice. I was having trouble finding a right unit that will fit all of my stuff.
My husband came in and got a Penske, truck it was fast much appreciated
The ladies in the offices was off the hook! They took care of my wife. Happy wife happy life!!
Moved out. Thank you for working with me with my bill. Pandemic times equal hard times
Great service from staff, very friendly and helpful. Thanks again for your service
I had a great experience with Metro. I booked online, received a call later that day by Michelle. Introducing herself confirming the time and location, letting me know shed be assisting me in the morning.I arrived to a bright, clean facility (although she was taking a call) I was promptly greeted by Michelle, and told shed be with me in moment.We discussed my needs, options and prices before touring the storage units. Michelle was very thorough in explaining the facilities during the walk through, happily answered all my questions. She made the process simple and easy, from beginning to end. I was in and out quicker then I set time aside for.Moving in was very easy, I was able to explain to my family pertinent information which helped us work together and get the move done very efficienctly.Thanks!!
I knew very little about how to do this and Mary the receptionist/ clerk was very pleasant and helpful. She made an awkward situation a pleasant one. She even checked on me the day I moved my items in !!! Very professional and courteous... Excellent customer service ......
The folks at Snapbox set a new precedent! If U-haul treated their customers like Snapbox does, there would be NO competition! Theyre great at this location, always pleasant, quick, and helpful!
The spaces were large and priced well. Mary was very helpful in finding me the right unit for my needs. The customer service was very professional and polite. I would recommend this storage facility for the courteous staff alone. Thank you!
Place looked ghetto the elevator looks like it never been clean and floors never been mopped the office was clean of course... the basement smelled so bad that place needs a deep cleaning and air freshners
My fiancé had a unit here and our experience was terrific. The Property Manager Jason was a complete professional and treated us like family. The other worker Tasha was very pleasant and knowledgeable about the facility. I would recommend this storage company to everyone, and not to go anywhere else. If we need storage in the future this will be the only place we store at.
We had a great experience here!! Jason was very helpful, kind, and informative and made our storage process seamless. The facility is clean and well kept and I felt safe leaving our personally property here.Would definitely rent here again!
Jason and Tasha were very very helpful in assisting me and getting me setup with a unit. The facility is clean and very well priced for the size of its units. Ive rented here 3 times, and each time was a breeze!
THER WOOOORRRRRSSSSSTTTTTTTT PLACE EVER‼️‼️‼️‼️‼️‼️ Go to access my unit because they changed my locks without my consent. I called them at least 5 times maybe more because the manager left for almost 2 hours. I waited the whole for her return. Just awful.
This is my first storage unit and I can honestly say I couldnt have been helped by better people. Tiffany and Jason are two very friendly and sociable people and I will be referring as many people as I know that are moving out and need to store there things until school starts again in the fall. I made a few calls, Jason was very brief and returned phone calls to me. While I eventually came to the facility and Tiffany walked and conversed with me about it. I am happy with my decision and I feel as though they should be praised for it, because I will be brining many more people there. The prices really cannot be beat at all here, especially when there are sales.
Mary Kenney guided me in the right direction so my belongings were safe. Im so thankful I used this company to store my things. So greatful for snapbox storage to keep my things.
I returned to my unit after almost 2 years of storage and some of my belongings were chewed up by rats. They also left droppings ALL OVER my things. I was told the insurance that Ive been paying doesnt cover that issue so I was given no compensation whatsoever. There was ABSOLUTELY NO FOOD in my unit!!! I will never return to this storage unit, and would not recommend it.
Customer service rep are professional. Other than that this storage place is terrible. Mice are a big issue at the Island Road location. My storage unit was broken into. The Insurance company gave me a hard time. I was never reimbursed for my stolen items.
I was giving my opinion on this goggle ratings. and one day the manager attacked me in the hallway and assaulted me verbally. He said he read what I wrote and he can get me kicked out the storage for that type of rating. he stopped me one day on the way out and started screaming and cursing telling me that hes in Charge and if I dont like it here then to find another storage unit . And that hes the boss so theres nothing I can do but leave . Then the owner called me saying that everthings fine . Like I think thats there problem the owner allowing him to disrespect and say whatever he want to the customers the ones who pays the bills. Ive work alot of places and no management would ever allow us to disrespect the customers period. oh and now my rent goes up every few months I guess due to the so called management he wants me to leave .
Worker Was Very Nice, and Accommondating.. She Went Out Of Her Way To Help Us Look At Some Storage Cubicles.. She Also Recommended Another Storage Facility That Had Larger Storage Cubicles..
Place is clean, workers are friendly and knowledgeable. Feels like your dealing with family. Jason and Tasha are all-stars in my book when it comes to customer service
Spoke to Mary on the phone , inquiring about rates and what specials they may have.She was beyond helpful, and very customer service oriented.10/10
If I could give 0 stars, I would. Stored a vehicle in the supposed secure lot for a year and suffered from vandalism and theft on 2 separate occasions. Was told by the on site manager and district manager that I was S.O.L. and that they are not responsible, despite the fact that I pay them $130 every month. I could park on the street for free and take my chances. Also, they are the only facility around that add a 22.5% tax for parking storage. I would NEVER recommend Metro to friends, family or any one, EVER!
Nice place, friendly staff!
Jason and Tasha have given me great service. They have been very courteous. The facility is very clean. They check they outside of the units to make sure all is secure.
Really nice people, and great prices! Would recommend highly
Was very pleased with my experience, Renay and Mary were very helpful and very pleasant. I would recommend this place to anyone
This is the 2nd time Ive stored at Island Ave and Jason and Tiffiny are the nicest and friendliest people I have met. I will continue to use this site over all others for my storage needs. A+ all around for these to fine people. Edna
Ms. Ranay was very beautiful. I LOVE this storage facility. Island Ave is the best one to go too🥰🥰🥰
Great people at this place. Everyone always willing to help. Super friendly. Excellent customer service. Very secure.
This is my second time storing my stuff at Metro self storage. Its convenient, the people are friendly and the price is right! Thanks Tiffiny and Jason for all your help!
They were so very helpful and very polite explain everything to me so good Renee and Mary
Been going here for years. The new staff is good. They have plenty of moving carts now too.
Very clean location. Good rates. Excellent service by the clerks on site: Jason & Tasha. Highly recommended.
Great customer service and quick to make a call when something is wrong
Mary has really turned this place around . Very friendly and outgoing .
Mary help me the process easiest. Would go again
Kelly was great 👍
Good service! nice people! very friendly 😌
Awesome customer service!!! Tiffany and Jason were very knowledgeable and professional!!
Clean storage facility with nice staff highly recommended if this is in the rite area for you
They suck will increase your rental rate until its no longer logical to keep the space
Friendly staff units are nice,cleanThey give you remainder calls
Mary is the best! Great customer service!
Great prices and good customer
Nice facility. Friendly and helpful staff. Explained everything clearly.
Very clean and well lit. Staff very knowledgeable and friendly.
Hello I currently have a storage unit & was wondering could I get a replacement key if I’ve already lost two before?
Awesome people to deal with. Kurt is the man to see.
Such a positive change in Management, a breath of fresh air
Clean, spacious units, lots of space for in and out traffic
The management is professional and my experience was pleasant.
Thumbs up 👍🏾
Customer friendly and its clean.
Pretty good hours. Easy to get around.
I met with Mary, great experience
They full of bs🙅🏽♀️. I wouldnt recommend this place to no one
Well, self storage is self storage.. Not much more to say really...
The one store Ill always go to for all my stuff
10 out of 10
Was clean and easy to navigate
Trust the folks that work thereThank you
Older looking warehouse storage place
Customer service is good
Clean
Cool place
Its a storage place
Its storage
Total reviews rating 4.3
93 Reviews for Snapbox Self Storage 2023:
Review №1
2022-04-16I picked up my penske truck here and it was so quick and easy. Kerri was extremely friendly, professional, and accommodating. You can tell she takes pride in her job and she really went above and beyond to help make my move go smoothly.
Review №2
2022-02-16My husband has been using Snapbox for several years after we married and realized there wasnt enough room for all of our stuff. Then, after he passed last summer, the staff was so helpful with transferring the units into my name. They also were a big help while I had just started a new job and was waiting several extra weeks for my first paycheck.
Review №3
2022-05-09Kerri was awesome!!! I got sick and was not able to come help my son away in College move out. She helped me take care of all the arrangements so that my other son would be able to go up and help. She gave me peace of mind. Thank you.
Review №4
2022-05-31Kelly is the best, such a sweet person. She helped me so much and the most amazing staff member there is here. She certainly deserves a raise. I absolutely love her thank you guys.
Review №5
2022-04-15Absolutely amazing here! So helpful, friendly, on top of things, and willing to go above and beyond for customers! Cant recommend enough. Kerri was especially professional and made our move a breeze!
Review №6
2022-06-06This Place is a great environment. Mary the store manager was so helpful and it was such a smooth process. She was very informative and wet as far as to take me to the unit. Glad I found this place
Review №7
2022-05-10Snap box helped us with our move out for college. Made the whole process smooth and easy. More specifically, Mary was very helpful and nice to us. Five stars from us!
Review №8
2022-04-23Today I had a Pleasant experience here at snapbox self storage. Mary was such a great help. She answered all questions and concerns that I had and did her best to make sure that I left a satisfied customer. Thanks to her I’m leaving a new customer
Review №9
2022-06-09Kerri and Mary were fantastic to work with. Even when Penske didn’t bring my car carrier they were very helpful and very kind. I appreciate the time the took to help me figure out my rental!
Review №10
2022-05-14Came early to pick up a Penske truck, young lady was very happy to help me. Not sure if it was the large cup of coffee she or just her personality 🤣 but then I looked at the reviews and Its her natural self. Lol thanks Kerri for the help and making my Saturday morning eazy.