Kerbside pickup
Yes
Staples in Philadelphia
Categories
Location on the map
Philadelphia, Philadelphia County, Pennsylvania, US
Service options
Delivery
Yes
In-store pick-up
Yes
In-store shopping
Yes
Same-day delivery
Yes
Health and safety
Mask required
Yes
Staff required to disinfect surfaces between visits
Yes
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Amenities
Wi-Fi
Yes
Planning
Quick visit
Yes
Recycling
Batteries
Yes
Ink cartridges
Yes
Payments
Cheques
Yes
Debit cards
Yes
NFC mobile payments
Yes
Credit cards
Yes
Phone: +1 215-535-7040
Site: https://stores.staples.com/pa/ph...
Site: https://stores.staples.com/pa/ph...
Opening hours
- Monday:10AM–5PM
- Tuesday:8AM–9PM
- Wednesday:8AM–9PM
- Thursday:8AM–9PM
- Friday:8AM–9PM
- Saturday:9AM–9PM
- Sunday:10AM–6PM
Staples in other cities:
Comments (191)
Theee worst staples ever. They have one line for everything. I ordered online and had to stand in the same line as people who are designing business cards, ups, copying and etc. Then there is only one person working in their service dept and one person at the register. Never again.
Thank you to the manager. He was able to take the items off. Which I do not like that you put your card in before you even print anything. I dont know where else you can get opies. The library not open when I need copies.😊.,
My 6 years old son and I were kicked out of this Staple store last year.I am a regular customer, and I DID NOT do anything wrong.I am an adult and I behaved professionally.My 6 years old son was with me and he DID NOT do anything wrong.He DID NOT touch anything because I taught him well.I felt disrespected and discriminated.This store doesn’t even deserve any star for their rating. I had to choose a star because I cannot submit my comment if I don’t.
Theres an extremely long wait to ship via ups at this location. Not sure if the workers dont know what to do or if their technology is slow. Why does it take so long? Expect a 35-45 minute wait to get to the counter. Its crazy.
Clean good customer service
It isnt often you walk into a multipurpose store like staple and actually enjoyed your visit. Usually, I am in a hurry and feel like I am going to waste my time trying to find help and what I need in the big store. Today I was helped immediately and had an amazing service from the manager as guide me through my needs. Well done staples.
This company use to be a very pleasant place to shop, but lately, the customer service is going down hill. I had a $10 coupon, I brought some printer ink, and school supplies, in and out right? Not a chance, with two people in front of me, I was in line for 25 min. The cashier was having an issue with the register. When she finally got to me, she didnt take my coupon off, so we had to start all over again. Not a good day at Staples.
Staff is not informed on anything, no sense of urgency when it comes to helping potential customers. I walked around for damn near a half an hour looking for someone to help me purchase a laptop for our business. And when we finally got to the check out it took another 15 mins of guessing if we got the right software. I dont recommend for anything but printing needs, now i know why more and more stores are using robots, these people were not knowledgeable on anything. Luckily i cant leave zero stars. Hire more people that have some type of idea about technology and software.
The staff here are horrible especially Crysta and Francesca. But Im not surprised due to their boss Aldiel who lack disciplining his employees who were very disrespectful. The only awesome employee was Stephanie who was very polite, courteous, and professional.
Worst customer service ever, I would giveno star if that was an option. Tried to get some labels printed and was told I had to use the self service center only to have the page of labels come out covered with yellow ink all over the page. Showed it to the worker in the print center all she says is I guess that printer isnt working, you can try another one. Not let me try to reprint it for you or at least refund your money. When three of the other printers in the self service section had out of order signs on them.
Too many rude and ignorant people with high expectations. In the parking lot and inside, you are not welcome, if you dont look and act like them. Also I had a cell phone stolen last year while using the Xerox. I had to buy my own cellphone for 30 bucks.Two bad experience a year apart. Im not ever going back in there.
Extremely rude! You could be standing there with no one else in line and theyll completely ignore you unless you actually call out for them to come help and even then they will work really slow, they barely speak to you, when they do speak they are disrespectful and when they help you with one thing they will walk away and either sit or talk to one another and have you waiting and you end up having to call them back. The worst customer service I have seen in my entire life. They need to all be fired and hire a complete new team of people!
So I thought...this couldnt be as bad as the reviews said. It was worse. Waited in line for my copy order for 45 minutes in which no one acknowledged my presence as I stood directly at the pick up counter looking at the staff....Most disorganized and gross staples Ive ever been in as well. Would be quicker to go out to bucks county or center city based on how slow the store staff moves...
Not too impressive, business is slow
This place is horrible. The people who work there and are in another dimension the customer service is very bad. The machines are always damaged or do not work. something as simple as copying or sending a fax has to wait more than an hour. Last time I was there, I left after waiting so long. That same day I bought a photocopier to make sure I didnt return to that place
Had to wait a long time to get my pick up....they need more staff working. The staff was nice though i must say
Came Friday 3/22/19 to pick up copies that were previously ordered. A gentleman was helping someone and I was next in line. Took a good 15 minutes to service the person in front of me, but ok I’m here and it’s good he is taking his time, shows he cares right?!? Finally it’s time to get serviced and I show him my email confirmation. The associate scrambles a bit but nonetheless finds my order. YAY! I pay and leave. (Don’t ever do that, ok! CHECK YOUR ORDER) I get to my destination and notice not only is the order messed up there aren’t enough copies. I was printing a 8 page proposal.Ordered: 4 color & 4 blk/wht.Received: 5 color full copies & 7 colored (page 2’s)Lesson learned for me.
The counter attendant was not very pleasant but ultimately my package was shipped. Yes I definitely use them again. I figured everyone has a bad day.
Unfortunately due to the challenges and competition from online shopping, these physical stores are having such a hard time. The interior still looks a bit dated. But one thing we were pleased to find was the amazing customer service. The agent clearly understood out printing need and instead of pushing the most expensive item, worked with us to find the right item. At one time, this was reserved only to stores like microcenter. I am happy to see this service on other stores as well.Also the Staples extended device protection is amazing especially if you run a business and dont have time to deal with delays due to printer breakdown.I wish there was a way to make these physical stores relevant in the upcoming years by offering a great in store experience.
Special thanks to Keith, the store manager, who kindly helped me pack to ship three large boxes. It was an emergency shipment to a family member in FL and I would NOT have gotten it done before closing time w/ out his assistance!
Just spent 300 at the store and got an attitude from a lil girl K. behind the counter. Her whole paycheck is less than that.Question to the Management- Is it really that hard not to hire Total Trash?
This place is the worst staples to come into you’re better off going to Wal Mart next door they won’t help anyone out on sales floor due to “no staff” .. is this place no making any money? It’s holiday season and the manager might wanna invest in some more staff.
Very helpful and courteous. Especially cause I was completely lost on how to do what I needed to do. Glad that there experienced employees are on top of there job. Would definitely recommend this place.
Ghetttoooooooo... the manager is the print/marketing department is lazy. I was the only one in line and waited over 45 min!! Then gave me attitude when she had to help me then found every excuse not to do her job!!! Negative starts!
Lady their today was very rude and unprofessional not going back she had the nerve to talk about me right in front of me knowing she wrong. I dont remember her name but she got gold braids in light skin high forehead she married i saw the washed over silver on her fingers . she really was just upsetting
I would give them 0 stars but I cant. Rude and slow staff. I waited 4 days for business cards and when I went to pick them up they said I have to wait another hour. Another time I went I waited 20 minutes just to ask a question while their employees are sitting and laughing with each other. NEVER GOING BACK!
I went at 8:40am and the cashier was on her phone not paying any mind to the customers which Im not surprised because every time I enter this store all cashiers are on their phone. Worst customer service I dont think they should be allowed to have their phone at the register.
I had to print out some stuff and thought I wouldn’t had been able to since it did not pop on the Dropbox or my drive files. Then the store’s GM Dennis went out his way to help me out. Thanks Dennis and I’ll definitely be back next time! 👍
The equipment is not working well customer service not friendly .a employee help me out but the over all poor customer service an equipment need to be better sorry i been coming ever week to fax my pay check. Not a nice friendly environment
Worst customer service Ive ever had! The employee helping me had an attitude like I was wasting his time and I was stupid!! If I wasnt in the store trying to get them to price match I would of told him to shove the google chrome cast up his ass
The cashier for the printer very , very slow, and not helpful at all, is like they get upsad if you ask for help, very, no one take care of the costumers in line
The most unprofessional location Ive ever experienced. Products are overpriced, employees on the phone, talking to each other. There is an overall feel of slackness and laziness.
I went to purchase a computer mouse that rang up for ~$10 more. I asked if the cashier could stop the purchase while I went to get the pricetags. It turned out I had picked up a different model which had been hung beneath the tag, the packaging of which was identical. I asked the cashier if I had messed up, to which she very condescendingly replied yes, you messed up, this was a different model, and got upset because shed have to put the tags back. I put them back since I knew where they belonged, came back to finish my transaction, and immediately regretted coming to this Staples.
Excellent customer service in my experience! Very generous and good fast paced environment!
I walked into your store with $300 in my pocket after an hour walked out of the store with $300 in my pocket I walk down to Walmart and spent $251 and $0.51. The same printer you had for $99 Walmart also had for $99 because nobody asked me if they could help me. Isnt that like the first rule of sales. The rest went to purchase a 10 Viking Pro. 2 month ago something similar happened when I walk out of your store and purchased a laptop at Walmart because your salespeople have the personality of a cardboard box.
Almost couldnt find the ink for my printer. I think I find the last one. They need to organize the displays a title better. Other than that is a good store.
Bought a 2 year extended warranty; salesman said bring product back for full exchange within 2 years if a problem. Actual warranty says go through manufacturer for 1st year, then have to send to squaretrade for 2nd year. I called to speak to a manager; phone just repeats recording that someone will assist shortly - forever! No one ever picks up.
Found everything I needed! and was offered help that was excellent! wouldve given 5 stars but the customer service wasnt to experienced with the situation that i had. Other than that the overall experience was good.A
Had to wait 45 minutes for my pick up. They only had 1 person working in the back. hire more people!!
The manager here is great. I was having trouble printing a doc and he continued to help me even though the store was Technically closed! Awesome staff!
The wait was a little long, but the customer service was really good. The staff was bilingual and was friendly and helpful.
I had to do all the Punching in on the computer myself before it was and it should still be there Job Not The Customers Should Not Have To Do Their Job Also
The older lady with long black hair that works in the copying department was great sorry I did not get her name but need more servicing on machine most of them was broken.
The manager is vey rude you talk to him and he keeps walking .he is not helpful not professional😞😞
LaShaunda, the manager of the copy center, took great care of me. We are having issues with some things for our wedding and she jumped through hoops to help me. Thank you very much, LaShaunda!!!
Bought a printer through the instore kiosk without any issues. Was in and out of the store pretty quick and the manager seemed to be interested in taking care of his customers quickly.
The staff here is slow and ghetto...they are never willing to help out with any services you need....there is a very rude older gentleman with a large rear end that moves like molasses...he need to reconsider his employment...this store i wouldnt reccomend if you like quality service..its the worst
I call the store they never answer the phone bad service 😒
Could not find what I need which was rods for wooden file cabinet drawers, the computer at the store was not working so they could not order on line, I did purchase the file cabinet at staples some years ago
My visit as always has been superb each time I visit staples specially in the copying The workers the supervisors always willing to give you a great experience shopping there
They are so slow I stand there eveytime I go there for 20 minutes or longer just to ups ship off a package. They act is if they dont see me standing there while they tend to other customers taking forever to do that
Continually long line at the print area. No staff on the floor to assist customers. Long waits and may one or two helpful staff all others are not.
Horrible stood online for 45 minutes just to drop off a box for ups. The worst. I hate this location, they need to shut down.
Not good at all ...therr was no assistance if none at all ...employees dont really give eye contact so they dont have to help you when your looking at them for help.They know you want help but act stupid like they dont see you ..and when you ask for help there too busy.
Nobody can answer the phone for 30 seconds?20 minutes on hold twice before being cut off!
LaShonda and staff in the copy department are very helpful and good workers. I was pleased with service.
No staff picks up phone calls in this location. I called multiple times on different days and waited between 10 to 20 minutes.Frustrating !!!
Horrible..ive been on phone for 30 mins..ask for sup 3xs..this place needs to be shut down &they need a whole set of ppl in here this doesnt make any type of sense...who is the freakn owner,he needs to be informed..Horrible,unsatisfactory business you have here
Worse Staples in or near Philadelphia. I hate going there but I must for business purposes from time to time. Each time Ive been there entirely too long even with 1 other person in the store. Staff there do not want to engage with customers theyre not familiar with.
Terrible. ZERO out of five stars. They offer no help at all, nothing in the print and copy center works, and the place is dirty.
Would have been 5 stars,but the cashier needed to pull her pants up! Very unprofessional.
They was very helpful and kind.. Great experience..💗 Thank you to the ppl who helped me find what my kids needed for there school project🙏🙏
The service in this store is very good. Very respectfull staff,sometimes they are very bessy,but they are alwayse helpfull
Manager is very rude and sarcastic. Told me his uncles a electrician, and he is a chef and and knows restruant management. I asked for a wifi antenna.
Had to make an exchange it was so fast no waiting and the cashiers was very friendly.
Worst place to get prints. Wayyyy too congested. Never again will I waste my time in there.
Very lazy ppl on the printing departments if you need their help they will always say next day or 4 hour wait really but they talking and not working you will waste your time when it comes to the printing department
The worst staples in Philadelphia... Ive been to many in the city but this is my first and last time at this location. A male staff refuse to asst. me and hes reasons was he didnt work in the section
I asked for a particular item. They didnt have it. Instead of giving me more options - they just left me to look for other options.
Worst staples in the world rude workers and horrible service u can’t get nothing done in here the whole store need be fired copy and print center need to be first to be fired
It is very good and cleanYou can find everything thereThe employees are helpfulThe staff are good quality and quantityBut the price of some stuff are expensive
A month from my last post...must say absolutely better!!!!....good vibes when I left
Very slow, copy machines not working.... to print 1 paper had to be here for 2 hours... will never come here again...
Worst staples ever! The printing machines never work and the staff doesn’t care to help . Embarrassing
Customer service.....non-existant. Had to wait nearly 15 minutes to get someone to run copies.
Staples prices are getting competitive in comparison to Amazon, presage of a revival I hope.
Worst customer service that i get in my life, the worst place to go and spend your money they treat you like you are asking to get the things free and no paying it....
Store was crowded and a bit disorganized. Staff seemed helpful but overwhelmed
Asked for help and was given assistance right away. Clear directions to my item. Didnt wait long to purchase my item and my question at register was also answered clearly.
They charge wayyy to much just to get on there computer an print 4 papers $10! Smh never again
Young man was very professional and helpful with finding the correct equipment for tv hook up.
Went there this morning & all copy machines were down except those behind the counter that were more costly. That sucks.
Staff are very rude and do not like to help this includes the manager! LAZY all need to be FIRED!!!!!
Staff does not want to help customers and they are very rude.
The worst staples in Philadelphia you can’t get any help and when you get help the people in there are lost
Worst Employees of the year Award goes to them.It took 1 hour for a pickup. Thanks @staples.
Ordered on line my printing job and easy pick up stress free
Really really as bad as everyone says it is. Overcrowded, understaffed, unkempt, dirty, damaged/ripped/broken goods, rude & unknowledgeable staff....... and i could go on. Horrible.
I hope they fire the management especially! long wait here nonchalant attitudes avoid this store at all costs be warned
Printing area is horrible. do not call, they do not answer phone; the wait time is two days.
Till this day no one picks up the phone 😒
I agree with all the other comments. I have to travel to another staples 20 min away from my home. So unprofessional and bad service
Terrible service. Employee dont speak and you are treated like an inconvenience.
The employees are very helpful and there is plenty of parking space.
Most machine are usually not working or dont have paper .
From computers to accessories, office material and more you will find them here.
The employees have NO customer service skills😠. Needs renovations in the building and it had a stink smell😞 in the air.
I bought gerbil here. It died. I am sad. Thank you staples. I value your business regardless.
Its cool helpful employees but to expensive.
They had the ink I was looking for, and the service was fast.
The people at customer service went over and above to make exchanges and work with the customer
Printers are never working 🤔🤔🤔🤔new management is needed ASAP
Awesome customer service and felt welcomed.
The counter help was dreadful today. 10/01/16 5 pm. I feeling invisible.
I love to make copies
The black girls at printing always lie about print time to leave early too many bad review for this place
Horrible assistance with printing out papers! Took me 20 minutes to just print out a page smh
I was very satisfied with the customer service
Im here for laptops is more expensive, tomorrow I go best buy
Unprofessional and ghetto as expected. Very rude staff. Never coming to this one again.
It is my first time, and the help was great, thank you.
Wonderful place great help great location staff is very helpful
BELIEVE ALL THE NEGATIVE COMMENTS!! HORRIBLE PLACE TO BE !!!!! REALLY BAD CUSTOMER SERVICE AND MEAN AT THE REGISTER!!
Almost no one working there, and whoever works there doesnt want to be bothered.
The staffs were not helpful
Just spend 50 minutes waiting for someone any someone to answer the phone at this Staples @ Northeast Tower.
Prices way too high on simple office supplies
Very rude employees. Im not going back!
Copy center staff is knowledgeable and helpful.
40 minutes on hold just too get hung up on
Just about any office supply you need they have it in stock
Have you on hold for over 30 minutes then you disconnected
Very fast and knowledgeable with there service. ..
Super rude employees
Young lady was very helpful.
Everyone one was helpful and polite
They deserve 0.01 star
Excellent customer service
They were not very helpful
Bad customer service.
Excellent the Manager helped
Really cool people there.
Very well. I found all i needed
A 1 Great
Very helpful staff.
Great customer service 👏👏
Great service with a smile
Quick and friendly service.
The staff were stupid!
Couldnt be worse...
Check out was a little slow.
Service is a little slow
It was a pleasant experience
Very good
Rude and slow employees
Very helpful associates
Heeat customer service 😀
Customer service sucks
Everybody in here is rude .
Didnt got any help
They Suck
Its okay
Very poor service
Not alot of help
Great helped.
Good Selection.
Great experience
Good experience
Horrible, dirty, rude
Great
It was nice
Helpful
Good service
Nice service
Friendly staff
In and out at Staples
Nice people
To hell with this place......
Understaffed
Awesome!!!!
Never again!!!!!!
In this place today I have received a very poor service from a very rude young woman of Puerto Riqueno origin who uses LENSES in the UPS and Photocopying area. When I arrived, I greeted him kindly and not even for education did he answer me, he scanned 4 boxes for a shipment and on the receipt he only put 2 and then he did not want to answer me to correct his error, having another employee to correct his bad job. I recommend that you put more friendly people who appreciate your work, since we are in a time of crisis and there are people who are looking for work to do a better job.
In the Copy and UPS Area, BOULEVARD PHILADELPHIA, I was attended by a YOUNG girl of Puerto Rican origin who wears LENSES, I do not know the name because she does not have an identification card. They must send her to do a Customer Service course.HE ATTENDED ME WITH A VERY BAD ATTITUDE AND SPOKEN TO ME. AND I DO NOT FINISH GIVING ME THE SERVICE.ATTENTION MANEGER Remember that clients provide the money for you to pay your employees. I am a permanent client who went 3 times a week, I lost myself and many of my family members.
I have gone on several occasions and the employees of the photocopy area always have an attitude not only towards me but with other clients. At night I was there and the client asked her not to speak to her in that way that she was a client and will not use street language that will behave as an employee of staples ufff.Once I went to carry a box of ups and without saying a word I flipped the computer gave me the mouse and left it seems it was mute in other words do it you should be more pending the work that these employees are doing, and not only that the very dirty work areas really there is a paddock there.
Racist and the service is lousy I just got out of there quite angry I needed help and there was a person who spoke Spanish and I asked him three times for help and he ignored me if you go and dont speak English they treat him like trash😡 racists
The manager is super helpful and professional.
Pesimo servisio did not help me and I left
Well ... a little variety is missing
Customer service staff needed
Everything for office and staff.
Ok
Total reviews rating 3.2
191 Reviews for Staples 2023:
Review №1
2022-03-01PLEASE KEEP BARON AS AN EMPLOYEE HE SHOULD ACTUALLY BE A MANAGER!!! He was absolutely awesome I usually come and it’s another chore for me because I own multiple businesses and I frequently spend soooo much money with staples but don’t get any customer service at most locations. Since everything is pretty much self serve, but Baron went out his way to help me and it was a quick convenient trip this time, I think I may come back to this specific location just because his excellent customer service skills. NO KIDDING. Thanks again Baron it’s been a long day this was a nice change.
Review №2
2022-06-22The service has gotten much better at the Adams & Roosevelt Blvd Staple store!!! Thanks you to the young lady who literally out did herself!!! I usually get a name but this angel was sent from God. My prayers and encouragement go to her, the Lord has your back sweetie.
Review №3
2022-04-11I had a great experience with the print shop my customer service rep Monique was amazing knowledgeable and very attentive to help me print out a special commission Art project. I’ll definitely be coming back to this Staples for any future printing needs.
Review №4
2022-06-23I shipped some stuff to myself cross the country. I packed the stuff myself. I sealed the Box shut myself. When my stuff came in the Box was severely damaged even though I put fragile all over the Box. My box was opened. My stuff was missing. And my stuff was damaged. I cannot believe that I spent all that money for this kind of service
Review №5
2022-03-26Lightskin young lady with the ombre (blonde and brown) hair has terrible customer service! Very rude and acted like she hated her job to help with printing services! I normally go to this location and spend anywhere between $500-$1000 every time for printing services for my youth program. But I will never spend a dime here again just because of her. They should stick with hiring more mature people.
Review №6
2022-04-22Worked with Monique today at the photo print center. Very patient, kind and helpful. Thank you so much!!!
Review №7
2022-04-08Great customer service, I was touched by Evan who worked for customer service @ staples Germantown . I was so impressed by him .the man was very helpful, kind, and generous. Thank you for your assistance ❤️
Review №8
2022-03-03When it comes to iPostal Services they are horrible there’s only one person there that knows how to navigate iPostal Service which is a shame because all it entails is handing off packages I have lost at least three packages because no one is well trained on excepting packages or finding them
Review №9
2019-12-13I barely come here, when I do I KNOW for a fact I have to wait minimum 20-25 min in line to ship thru ups, Copy/ship center is ALWAYS understaffed, as you can see in pics there was a line of people standing for over 20 just to ship (not counting copy services and such) if I can I would avoid it altogether.
Review №10
2021-09-11I wish I could give a thousand stars! A few weeks ago I was School supply shopping with my children. My oldest had to have this one backpack but I was having such a hard time finding it. Then I found out it’s a very popular backpack but I kept searching online & in storeAbout a week ago I checked staples online and the internet stated there was one in stock at the store, I knew there was a chance the backpack could not be there but I had to check. I went to the store right away & looked around & of course no luck. One of the employees asked if I needed help so I told her what was going on & she said ok, give me a second. A few minutes later the same employee comes back over to me & says we just got a shipment in this morning (which was maybe 20 minutes before I got there) the paperwork stated there is 3 in the shipment somewhere. I said ok & thank you & that I would be back later or tomorrow. The employees response hold on, give us like 20 minutes let us see if we can find it. Sure enough about 20 minutes later she comes walking up to me carrying the backpack!!! Now that is customer service!!! Two employees Sarah & Coco went above and beyond for me this day & they definitely didn’t have to go to such extremes to help me and no one asked them they just did that out of the kindness of their hearts! They helped me put a huge smile on my daughters face and made her so happy! I will truly never forget that so from the bottom of my heart Sarah & Coco thank you!!!