Tina the manager there is simply amazing. Its not often that I am in contact with businesses that still provide a 5 star level of service. I travel alot for work and whenever someone goes out of their way to explain things, fully answer questions, and provide details I am happy to write a positive review. I have been a customer for year for a family member and I never had such a positive interaction.
Ms. Tina is absolutely amazing! If everyone in the world had her level of humanity, it would be a much better place.As for the facility itself, theres definitely a roach and rodent problem. Ill have to bug bomb my belongings inside a moving truck before I can transport them anywhere; more expenses I dont wish to expend.Some areas are dangerous for me to use my wheelchair through because the floors are covered in caked dirt. Based on my professional experience with building maintenance, I wouldnt be surprised if it took a contractor several days to remove the caked dirt from half of the second floor.Im already overpaying my first months due to the guy I who took my call messing up my promotion. $177 is wayyyy too much for unit size and dangerous environment.I love the service and professionalism from Tina, but I value my money, health and safety more.Edited to add: Orkin guy came and went. All he did was give me some roach bait jawns to put in my unit. Thats not going to be effective for this infestation.Also, we are going on day three without the access panel working. If its not one thing in this place, its another.More to add: Im pretty sure this is day 6 of the access panel not working. It has taken a lot of calling around in order to access the building yesterday, but some people waiting to get in since 7:00 a.m. The building finally was opened after 3:00 p.m. I will still continue to upload photos of the roach problem and other issues.Also, Im starting to get a bunch of passive-aggressive snide nonsense from Tina. At this point, Im questioning the legitimacy of ever review that praises her. Its becoming clear to me that she likely had people from her personal social media/circle of friends give positive reviews about this facility that obviously has had serious issues for a long time. Had I known there would be this much drama, health, and safety issues I would have gone elsewhere.
The staff were so nice and respectful. Tina at front desk was very helpful with picking the right storage unit for my college stuff. I will definitely come back again for more business
Great location, wonderful employees! Units spacious and affordable. None of my furniture was destroyed or distressed after 1year of storage due to temperature, dust or rodents overall a good experience. 👍
Thank you so much Tina at Store Space store #LO11. You knew exactly what we needed, even though we didn’t. We stored all my daughters college items there for the summer. The process was efficient & easy. Appreciate Tina’s assistance.
The customer service i received from Tina over the week has been amazing she been able to help my understand my account. she been very patient with me and always end our experience on a good note.
Tina was really helpful and professional. Her customer service is exceeded my expectations. I will continue to recommend this location, especially Tina F.
Tina is a wonderful lady. She’s helped us a lot. She is very knowledgeable about the service and has a delightful personality.
Good morning, came in this morning to rent a storage unit. Tina helped me, very pleasant and helpful. Hope all employees are as nice as her.
Very quick service, friendly workers, and multiple dollies for use! The inside nature of the storage unit adds to the safe feeling. Great job
The staff at this office are very professional.The building is older but it’s storage what do you expect. The manager Tina made sure everything was good when I moved into my unit. Long story short I suggest you rent from them.
My experience was nice, the women that worked there were nice and communicative with letting me know about the facility and rates. The space reserved for me was just right for my storage; admittedly Id cleared out the space of my belongings due to me needing it for less time than anticipated, rather than just discarding my account and space they contacted me to make sure everything was alright on my end before doing so. I felt a bit irresponsible on my end afterwards but DEFINITELY appreciated and looked out for them taking the time to do that.
Hi Ms Tina I came into this unit on Lancaster and the nice young lady the representative was very passion to be able to help me and understand what I was going to at that very time she was able to offer me a unit also did mention about offers and discounts Katana patient was excellent she even walks through and show me how to use the lock that I didnt know how to do really appreciate the service and yes I will recommend anybody to come here I will come here again I give this store in that representative a thumbs up with a number 10
The customer service is pretty dang awesome...Leonard it always helping me out and always polite... I appreciate the service that I receive every time I need to go in the office or over the phone.. thanx
I’m not a costumer but I was tagging along with a friend and they greeted everyone who walk into the door with nothing but Smiles and respect. Love the way they handle they costumer
MS. Tina was excellent in customer service thank you so much.
My Girl Tina, Has Been Very Helpful & Understanding, & Teachable To Me #AMEN!!!.Thank You..Tina!!!! Great Coaching T! Ur AWESOME!!!! 😀
Tina Did What Needed To Be Done! Helped me so quickly with also helping other sites in the Philly area. 10/10 stars
Customer service is great. The young lady Tina at the service desk is friendly and very knowledgeable.
SHE WAS QUICK FAST AND AMAZING!!!! Recommend her a million times. TINA IS THE BEST :)
Tina the location manager was outstanding and very, very nice lady thank you so much for everything!!!
I moved to this facility from another Storage facility that had more then doubled my rent since I moved in a period of 10 years. So I decided to move to a smaller less expensive unit. This facility has recently been updated looks great online but in person was very disappointing. It’s dusty with poor lighting and ventilation. I haven’t even been on my unit for six months and my rent has already in creased $63. No way they are worth $236 a month. I wouldn’t recommend Store Space to anyone. Lease states tenant will be notified 30 prior to rent increase. I was given 2 weeks.
Tina treated me real good. Great Customer Services
Tina was extremely helpful and very professional ! I reserved Sunday afternoon and was helped immediately!
Tina was excellent helping me today.great customer service skills.
Keisha and Tina were very helpful due to this being my first time renting a storage space. They were very patient and walked me thru the entire process. I will refer this location to other customers looking for storage units. Thank you very much!!
The customer service is amazing here I love the the team here. Tina & leonard
Tina and Keisha were very professional, very sweet, and helpful. They showed me every unit to make sure I picked the one that best fit my needs. I would highly recommend this Store Space.
This is my first & hopefully my last time renting a storage unit. Leonard made the rental process easy & simple.
Very professional staff, the process was easy, the guy that helped me was very friendly
Tina is the best she got me In and out without a problem. Ask for Tina
Tina was very very helpful and pleasant. Made my day. Thank you.
Wonderful Employees Leonard & Tina were very helpful..
Great customer service Tina was great love her .
Nothing but positive things to say about this location, and particularly Tina who is always on point and ready to assist any time I need. Initial rental process was quick and painless. She even calls when your monthly payment date is approaching. 5-stars just on the strength of Tinas customer service. Would definitely recommend this facility.
At this point I’m definitely being stalked by the employee Tina. I came to the storage this morning and she was at my unit beating the gate down. She suspended my gate access code for no reason. I can’t even talk to the district manager because she keep disrespecting me or customer service because they read the comments on my file & do not know what’s happening & automatically gives you a attitude. I’m being harassed and there’s basically nothing you can do about it. This place is so weird. I was ask to removed my last review but I didn’t. Before that Tina called the police on me for stealing a car which was a lie. She keeps lying to save her job and I’m so sick of. And there isn’t no reasonable person to talk with. This place dont even have climate change. It’s so hot your stuff will melt. I’m tired of companies like this that keep taking advantage of people. Tina is really disturbing and unprofessional no matter how much she smiles. I will never recommend this place. Poor customer service.
Tina is very pleasant and patient with customer & I love it!
Leonard and Tina were awesome. They made the rental process smooth and easy.
Elijah is amazing. Had an issue with the lock on my storage unit after not opening it for about 5 months, he immediately cut the lock for me and gave me one of the newest locks for free. I traveled from New York to grab some things out of the unit so this could have turned into a nightmare but within 20 minutes, he cut the lock and all was good! Many many thanks!
Tina was amazing, she is personable and informative, would definitely recommend this site for storage.
Tyree was wonderful he took the time to explain where my unit was in addition found a cart for me to use ALL of the staff here are pleasant and did not have any problems while using my storage unit. I would highly recommend.
Tina And Leonard was very nice and helped me with my payment there greeting was warm
Staff was professional and extremely helpful. Elijah was great - he helped us navigate on our first day and offered useful advice. Facility was well maintained and organized. There were plenty of dollies available. Overall highly recommended!
I hate leaving reviews because I’m kinda on the lazy side, but this place is awesome! Elijah Is super helpful and attentive to my needs. Whenever I had questions about my unit...he’s just been super helpful! They entire staff is pretty cool! Great place to keep my stuff. Five stars and two thumbs up!
Tina was such a pleasure and great customer service!!!
I went to Storage Space the end of July looking for a unit and Tina was very professional, knowledgeable and accommodating. She explained everything to me and was open to any questions I had. Thanks Tina, for all your help!
TINA and TYREE are the best!First time here and my experience has been nothing but laughter and kindness!I appreciate them for helping me on short notice.
I just wanted to let someone know. That the new manager you hired. Leonard is awesome..
Store Space Lancaster Avenue in Philadelphia... Tina is the best! Excellent customer service and very helpful.
Service was great. I would recommend this place to friends and family.
Tina was fantastic! So helpful and kind
Tina was so kind and helpful in my move in process! I really appreciated her help and professional guidance and she definitely made the process more enjoyable.
This Storage Location has a excellent staff & clean facility..
Elijah was accommodating with obtaining my storage space. When I was confused about my bill, he was able to clarify it, which made me comfortable with the service. Amazing customer service.
Dom has been great these last couple of months. They work with you as much as they can and are professional. When they have called to remind me of my payment, it never feels like Im being hassled. Ive been storing my things there for a little over a year now. Good staff.
Great location and easily accessible via public transportation. Gotten a free lock, a free first month and a free 40 dollar Amazon card!! The manager is very kind and helpful!! Would definitely recommend this place!!
I just booked a storage unit here and Tina helped me through the whole process. She was very friendly and knowledgeable. I would definitely recommend this location and make sure you ask for Tina!
Do not rent here unless you want to risk having your storage broken into by employees. Ive been renting here for almost a year now and they recently had renovations around Jan. During Jan my storage and a few others were broken into. The day I found out they refused to give me any info to file a insurance claim. I went back another day when police were able to do a report and thats when I was given the insurance info. I called the insurance ppl the other day to check out my claim status and was told I had to do all of these extra things to have my claim processed. None of this was told me in Jan. One of the things includes getting a report from the facility manager which is impossible because they never talk to u directly. The front desk has to call them and they never give any specific info out. This experience has been the worse. Im a victim of theft and they are making it hard. Not only that but because they renovated the old building I have to pay an extra $20 every month. I cant wait to get my things out of there!!!
The rental prices for my storage unit have gone up 3 different times now. It started at about $83 a month and is now at $113. There is a light mouse problem although is seems to be getting better over time. Nobody is ever in the office to assist in person from my experience. Besides those aspects its ok if you have simple needs. Pretty easy access to get in and out of the facility, and has pretty good operation hours.
Elijah is truly the man. Could not ask for a more helpful and friendly site manager. The facility is clean and easy to access. 11/10 would recommend!
Store Space was a great storage option for us to keep our stuff in Philly during COVID. Elijah was super helpful & friendly throughout the whole process!
The staff, especially the manager Elijah, was very helpful throughout the entire process and quickly handled and responded to all concerns Ive had. The only issue I have is the front door. It constantly sticks and is hard to open at times which is inconvenient.
We were so stressed moving from our business during covid-19 but the team here really handled everything so professionally and put a smile on our face. They gave us a second storage space so close to our original. We would highly recommend coming to this location.
If you’re in need of storage. Make sure to stop at Store Space and ask for Leonard.
This was my first time using any form of storage, and Matthew made the experience as simple as possible. Very professional and helped me pick the best storage size for my belongings. 10/10, would recommend!
Clean facility, Good Customer Service. Store Space Is The Place.
I went back to store space Self Storage and it was much better hand cleaner. I meant Tina and she was very nice and helpful and understanding. I would like to thank her very much for helping me Resolve my issue. 👍
Tina was so helpful and kind. What a pleasure dealing with the staff as I felt like I was treated like family!
This place is great! Ive been using you guys for over a year now. Whenever I have an issue, its immediately addressed to the best of their ability. Matthew has been very helpful with all of my questions.
The store assistant manager Valyncia displayed great customer service skills I appreciated her helping me my concerns and needs.
I just went to access my unit, no one was there at the office at 4:15pm and they dont close until 5:30pm. Customers are supposed to have access to their units until 10pm. My access code isnt working and there is no one there to help me. And theyve raised the rent twice within the last year. Poor service. Would not recommend.
So the manager the lady with the red hair that thinks it’s ok to smoke cigarettes around customers has definitely made this a bad experience for me I’m waiting outside she walks up cigarette in hand first thing she says I’m from St. Louis so idk what’s going on give me a min completely dismissed my concerns and on top of that she speaks very offensively and doesn’t know how to speak to customers she is a horrible representation of your company and should be retrained on management this is coming from a person that works in hr. She doesn’t know anything And completely lacks empathy hire someone else
This place is the worst. No lights in my unit worked from day one, and the movers had to move my stuff in in the pitch black. The manager apologized profusely but never fixed them.Fast forward 8 months later and I’m being told they aren’t obligated to provide light in my unit. This after I made 6 calls over a week and a half to just get a response. Save your $350 a month for a legit facility.
It was super easy to deal with the booking process. Tina was terrific to work with - courteous, knowledgeable, responsive!
Great prices and policies (prorating, 1/2 off 1st month, etc.). Great staff on check-in. Friendly, efficient and helpful. Facility is kept nice and easy to navigate. They provide carts for free to move your stuff. They even give you a water and the prices for supplies (tape, boxes, mattress bags) are very reasonable (some cheaper than Home Depot). This is an old warehouse so the heights are low (
Tina is excellent at her job!!
I LOVE TINA SHE SO SWEET
Elijah at the front desk was friendly and helpful. The storage spaces are average but the customer service and friendly employees are fantastic!
Love the customer service. We have rented storage here several years in a row and Reggie always remembers us. Great man, makes us keep coming back. Love that they keep updating and improving the property. Would like to see lines painted on the floor from elevator to elevator to help navigate the huge building better. But I would recommend this storage facility to everyone.
The three was from my first experience, in reality, its clean & Safe within.Here are some pointers: Make an appointment and look at different sizes so that you wont block yourself in.Im going to upgrade to a larger unit,. Friendly atmosphere .
Elijah was very well mannered and helpful with guiding me through to my storage unit and answering all of my questions as well.I definitely recommend this place 👌
Great service, Tina helped us a lot being friendly, outgoing and providing us with lots of important information and resources.
Yessssss Mike was like my Savior in that place .. I switched 3 different units n like 15mins & he wasn’t even mad ! Shoot he just kept showing units until I was satisfied.. that was so peaceful & pleasant.. then u had Dime n the front well n the store.. cracking jokes handsome & funny wit a job ladies here’s ur chance... bottom line I was very happy wit not only my unit but my service.. they some good brothers running that store !!! Thanks again guys...
Michael was very pleasant. He did a great job. Would recommend him to work at this site. Store place should keep him here.
Tina was more than helpful and great with pleasant personality with great customer service
Tina was a great help , providing some much neede details . Great job
Awesome service. We were helped by Tina and she was very loving and helpful
The staff is completely useless and so is the corporate number. The hours posted on the door say access is available daily from 6am-10pm and 24 hour access is available( I guess by special request) turns out these hours don’t go into effect until January. I am only able to access my unit when the staff is in the office from 9am-7pm. This was not explained to me at the time I signed my lease. This is extremely imconvient.Management refused to give me a full refund if I decided to cancel my contract. Do not rent here!!!
Store Space you Guys/Girls are awesome
Very personable manager, great customer service. Explained the process to me quickly and thoroughly. Whole staff worked well together and was polite.
Excellent, excellent customer service. They go above and beyond to provide their customers with the best experience possible from beginning to end. Made my stressful move a little easier and I greatly appreciate the help of staff. Highly recommend.
Great people. Will help you out if you just let them know whats going on. My father had storage there for about 5 years and when he have to go in the hospital and I am late making his payments they always work out me. Great place.
Great and effective service, helped me through the whole process which was very quick. Definitely glad I chose this location.
Tina customer service is awesome 👌
Smooth operation Tina was great
Tina was super helpful! Really enjoy being a customer here.
The manager Tina was so helpful and patient with explaining all the information of company.
You Guy’s/Girls Rock.. Cheap rates and clean facility.
ElijahIs a kind and respectful person to deal with he helps make my stay at self storage a pleasant one thanks
Excellent customer service, Thank you Valyncia for getting us in and out 🙌🏽🙌🏽
Outstanding service at the front desk! Tina is amazing!!
I had a storage unit at the Lancaster Ave location in Philadelphia, PA. They auctioned my unit, after I prepaid the rent. I have bank documents that indicate the payments as well. This is an urgent matter, as I need my items. The unit contained a full 3 bedroom house full of furniture, clothing, electronics, appliances, personal and private documents, as well as my degrees. I had insurance and everything. This matter needs to be rectified immediately or I will take legal actions
This is by far the best storage place in Philadelphia.Best value for money, good location if you are in University City (although the neighborhood is not the best, to say the least, the Street itself and the area near the storage place is industrial and felt safe whenever I went there), and extremely friendly and helpful staff.We stored our belongings there for 4 months and everything remained as it was when we stored it.The only con is the limited hours, if you are working.
The manger at this location is the best and they work with you in this crazy time I was so behind with being out of work but the manger was able to help me out I am very gratefully for the help and dedication the manger showed me.
Leonard & Tina are Awesome..
If you’re in need of Storage try Store Space Lancaster
No visible staff. It was super dark, and there was no illuminated signage to identify light dials. My mother (who rents a space here) almost fell. I called their number twice while we used cell phone flashlights to see inside Moms storage unit.The folks I spoke to couldnt reach the person who was supposed to be physically present at the facility.
Elijah was so nice to me! i felt like i chose the right place immediately when i met him!!
Elijah is the BEST!!! HE was so helpful to me when I needed help.
Tina and Valencia are Amazing and made this experience efforrless!
The manager Elijah theeee best he will definitely help with wateva the problem is the best way he can and hes super nice
Its not 24 hours an the prices is a little higher then most but its close to public transportation 52 bus an 10 trolleys wich brake down some times.
The place is great my things have been for5yrs no problem
Super convenient and great prices. An employee named Michael helped me set up my unit and he was super kind and helpful
Customer service was good especially by Anthony he was over the top helpful, but the storage area was really dusty.
Im not really good with names. I believe its Anthony and a young lady who always help me. Anyway theyre always polite and helphful. Plus you cant beat the prices here!
Thanks to new manager Elijah, my problems were resolved in a timely manner . Great customer service !!
Easy pick up my unit. Elijah was quick and helpful in giving me my information.
Dominique was very friendly & accommodating.While I was a little leery about renting he eased my fears.
Tina is great!
Tina is the best!
TINA IS THE BEST.
Do not store your stuff in this place. To high and you might find some of your stuff missing. I had a tool box full of tools and it dissappered! When I called and inquired about it, (twice), I was waiting for a return phone call and never got one.
In the process of a face lift🤔, so a little difficult to maneuver to get to my storage spot, staff should get raises for enduring construction. yahoo
Rented there for less then a month and my belongings were damaged by rodents,the staff said it often happens at that location and he hope I paid for insurance which I did but they refuse to help me let alone talk to me SMH now my children is without a bed smh the worst experience EVER!!!
Elijah gave excellent customer service Thank you!
The manager was pleasant and very helpful, he honestly took the load off my shoulders
Leonard service is Awesome
Helpful place in tine of residential transitions😝
Cheaper rates.. and more affordable than U-Haul
Elijah had great customer service skills!
This is a really great storage facility. I have items in here so far I feel safe with them there
You girls/guy Rock
The customer service here is horrible along with the hours. If you’re a working person and need access after work I don’t recommend this location. They don’t open on time and don’t answer the phone during business hours.
When calling no one answer the phone or returns your call.
Leonard is Awesome!
Friendly staff, ready and willing to help ,clean and priced right for your needs.
Tinas the BEST❤🙏🏽😇
She was very helpful and understanding
Good customer service, clean sales area, AND clean, safe looking storage units.
Nice storage place with friendly employees
They were very helpful. Great experience thank you
Storage factory has roaches , they did exterminate my unit but now all my stuff smells like bug spray.
The staff is helpful and they are usually the cheapest.
Management sucks he some times be there clock in walk out.
Very nice and clean. Great staff
Great customer service!
Friendly service with a smile and very courteous
Its good space, at a good price.
Nice spot, great representation over the phone and in person
A little high for space but clean and well lit
They have free cold bottled water.
Storage doors latch attaches to storage wall but wall was loose.
Nice place, remodeled and friendly staff
Good place, prices are too high
Good location and good customer service
I wish it was 24 hour an cheaper
Nice clean place
Lobby gentleman professional, informed.
Great storage place
Sucks and is confessed it with mice