TempleTown Realty in Philadelphia
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Philadelphia, Philadelphia County, Pennsylvania, US
Site: http://www.templetownrealty.com/
- Monday:9AM–4:30PM
- Tuesday:9AM–4:30PM
- Wednesday:9AM–4:30PM
- Thursday:9AM–4:30PM
- Friday:9AM–4:30PM
- Saturday:Closed
- Sunday:Closed
Other Real estate agency Nearby:
These people are trying to steal your security deposits for every little thing. They threaten to charge us $200 (per roommate) for staying a couple hours after our lease ends at 11 a.m. because it will hold up their cleaning crew that wont even show up until night time. They rarely answer the phone and when they do, they treat you like youre a disturbance. They also barely send services for our maintenance requests. Employees literally sit around, twiddle their thumbs, and take money from tenants. Most unprofessional business I have ever dealt with. DO NOT RENT FROM THESE PEOPLE, YOURE BETTER OFF SOMEWHERE ELSE.
Made an appointment to tour an apartment and they FORGOT about it. Was left standing in the cold for quite some time until I finally told me that the apartments I had been promised a tour of had BEEN RENTED OUT! A simple email would have sufficed. It took a huge chunk out of my day, and my mothers day, and we both work and attend school. Extremely inconsiderate and unprofessional. Usually a rental company is on their best behavior when trying to get you to rent and if this them at their best I feel extremely sorry for anyone who has to deal with them at anything less.
I rented with TempleTown Realty for two years. Between that time I have seen so many leasing agents come and go. The staff seems incompetent. Maintaince is non existence. If your temple student stick with The View/ University Village find another realty. Property from my room was stolen when the only people who had my room key was Temple Town. They dont honor lease agreement
My son moved out on July 30th. We just got the security deposit back today.9/3. I understand that this is a busy time of year. So I dont have a problem with it coming a month latter. Having gone through this before and being ripped off we requested a copy of a receipt and canceled checks for any funds with held. They did not provide either. They charged us $120 per person for trash removal . But no other damages. Between 6-8 people moved out at the same time which meant they claimed that the cost of trash removal was between $720-. $960. They could have hired 2 crews and 2 dumpsters for that kind of money.
This company is TERRIBLE.They are the classic realty company that enjoys ripping off their student clientele. My friend is an international student and they wouldnt give her keys to her apartment...even though she already put all the money down and her lease started...because she didnt have a co-signer. My family offered to co-sign and my father even called the company and tried to talk to them but they wouldnt allow it. My friend had to sleep on couches for 2 weeks until they sorted it out.How can you be a company for students but not be flexible to certain situations? It was a very frustrating situation and every time we called, they offered no solution. DONT DO IT.
TempleTown Realty, and especially my realtor Kevin, helped with my housing transition from South Carolina to Philadelphia. Kevin is extremely friendly and professional. Also, always one quick email away. Due to my personal experience, I would highly recommend doing business with them.
My son is a recent Temple graduate. He lived in 3 apartments while in school and I could write short stories about his experiences with the landlords in his first two apartments. His senior year he was fortunate enough to find Templetown Realty. From the moment we walked into their office until he moved out this past August his experience was beyond our expectations. Wish we had found them his sophomore year. They should be the benchmark for student housing in Philadelphia. Thank you so much.
Dana Stevenson is such a pleasure to work with. Im very grateful to be a part of her leasing team. Not only does Dana take the time daily to answer every residents question and concern, she is efficient in solving problems. Dana, along with the rest of the Templetowm team is doing an outstanding job!
Was a tenant for many years.They are trying to clean up their online presence recently (2016).One star is way too high of a rating. Use them as a last resort only.Dont be fooled!RENTERS BEWARE!!!
Worst possible experience. They take advantage of inexperienced college students and seduce them into signing long lease for apartments in EXTREMELY poor conditions. I have had infestations of mice, flies, other bugs. I have dealt with huge leaks in the ceiling that damages my things; once I came home and an entire part of my wall was missing because they were apparently fixing something but the considerately left the entire mess of dry wall and dust on my floor for me to clean up. They did not help me with the infestations at all. Theyre overall just awful people and have no qualms about exploiting other people.
DONT RENT FROM THESE PEOPLE. Its nearly impossible to get in contact with them and when I was locked out of my house they tried to charge me $175, for me to go pick up a spare... 175... to get into my house? The guy seemed like he was making it up because he told me I had to pay in cash up front? Mind you Im a college student who doesnt have $175 laying around and they really were just going to leave me stranded outside, alone in NORTH PHILADELPHIA. And if you ever need them to come to fix something you can forget it, my house is falling apart and infested with mice and bugs, when we told them this they put glue traps in my house, which are seriously inhumane and just to do this task we had to wait a good couple of weeks and after they never followed up .If you can find a different company to rent from I STRONGLY advise. *I created an account just to write this review*
Templetown consistently violates tenants rights, cant uphold their end of the lease, and treat their maintenance staff like gum on the bottom of a shoe. There are plenty of rental agencies in the area that are better managed!
My leasing agent was extremely nice and helpful throughout the whole process. If you are using TempleTown I encourage you to work with Kevin Vannauker. He responds promptly and is very friendly.
THIS IS THE WORST REALTY COMPANY FOR TEMPLE STUDENTS. If I could give this company 0 stars that still would be inaccurate. Maintenence requests take months to be responded to if they are even responded to at all. The office hours available are totally inflexible and it is difficult to talk to an actually human. Also I was traveling out of state and handed a check in and requested that it not be deposited until rent was due on the 1st of the month so that I would get paid to cover it; but the request was IGNORED and resulted in a series of penalties from my banking institution. DO NOT DO BUSINESS WITH THE REALTY COMPANY. THEY DO NOT CARE ABOUT THEIR TENNANTS ONLY THE RENT CHECKS.
When something is broken in your house, expect TempleTown maintenance to come ~1 week after NUMEROUS phone calls. The houses are garbage, things break on the regular. Sometimes the phone calls I have with them makes me wonder if they want their customers to be mad.
Giving 5 stars for responsiveness as well as customer service- they are professional and respectful- especially Dana and David- cant say enough good about them both. Dana gets it- I am a mom- I have standards- she is WONDERFUL! Good person and great employee-
DO NOT RENT FROM TEMPLETOWN. Horrendous business, entirely unprofessional, maintenance is practically nonexistent, and every person I have ever interacted with through Templetown has been an ass. Renting through them made for a terrible school year. If I could give 0 stars I would. Renting through them will only make your needlessly annoying.
Hey,My name is Malak and I currently live at the Modules house. I like it so mush because it is clean and near to Temple university. The view from my apartment is magnificient. Also Michelle Naclerio halped me a lot. She did an amazing job. Because she helped and she was so friendly with me, i renew the apartment contract for another year!!Thanks a lot for me feel home.
DO NOT RENT FROM TEMPLETOWN, EVER!They are HORRIBLE, they never upkeep their properties, are extremely RUDE when they answer the phone (which isnt often). The women who work there have misplaced my address and because of that they mailed my daughters security deposit to the WRONG ADDRESS... and then proceeded to charge me extra to get it sent out again!NEVER EVER RENT FROM THEM. THEY ARE THE WORST.
Hi TempleTown,Went on a showing earlier this week with Will and he got me sold on the property located on Susquehanna ave. Please disregard my friends review below; Hussain Dalwi. Hussain was pmsing that day, we had a 10am appt but didnt show up til 10:45, it was our fault because Hussain overslept.
David was a fantastic realtor. He helped my friends and I find what we were looking for, and had answers to all of our questions. He was very friendly, and incredibly helpful.
The leasing agent that I was assigned was very helpful and made sure to answer all of my questions. If you are thinking of going with TempleTown, definitely ask for David Bush!
Didnt find a place through them, but realtor Michelle Naclerio was the real deal. Very friendly and helpful. A bit late to appointments, but I suppose thats the curse of the realtor. Would highly recommend.
Leasing agent David was very friendly and helpful. We saw the place with him twice and we have put down our direct deposit.
This is the worst company I have ever dealt with.The lack of intelligence and skills within these employees is baffling. They do not know how to speak to their residents nor do they know anything about their own company! They are rude and disrespectful and nothing ever gets done!!!! DO NOT RENT FROM THEM!!!!!!!
Chrissi made the leasing and touring process really easy and simple. Im really looking forward to living in the the apartment she showed us next semester.
Very unprofessional. Had to call them over 10 times and send multiple emails just to get one question answered. They seem to have no idea what they are doing and take advantage of their renters in the process. Wish I’d never rented from them.
Hello, I am living at the Modules I renewed another contract I like my apartment its very clean and I feel comfortable I appreciate that to Michelle Naclerio because she helped me many times
David is my favorite realtor. Very easy to talk to and funny. Ask for David!
Slumlord! No star!
I love itThe people work in the office is so nice that every time I have help they will solve it.
Worst real estate agency ever. Unprofessional employees.
Really helpful and patient employees!
Absolute scum
Total reviews rating 2.7
44 Reviews for TempleTown Realty 2023:
Review №1
2022-03-16I experienced five total management companies while residing in off- campus housing and TempleTown Realty, specifically Morgan, were the only ones who even scratched the bare minimum and actually went above and beyond in their work. The Antoinette, though not necessarily pretty, was the best and easiest living experience I had due to the attentiveness of TempleTown realty. Though this should be standard, I was shocked by the quick and direct responses, maintenance, and even building improvements throughout my short time there. The response to concerns within the building was almost immediate. This is the only management company that I would rent from around Temple U based on my abhorrent experiences with essentially all of the others. What a stark contrast! Thanks again to Morgan.
Review №2
2022-07-05Please do yourself a favor and rent somewhere else. The property is out of date, management is unresponsive once you move in, apartments are reasonable priced but it isn’t worth the headache.
Review №3
2021-06-24What is up with the staff here, can’t get a maintenance request done. Bathroom been clogged. Ceiling is about to fall. Does anyone work here anymore? Can’t get in touch with Star(barely answers email) or anyone else? We better get our security deposit back when lease end!! Also my front door not working! #answeryouremail #likehowyoucollectrent
Review №4
2016-03-28After working with this company for 10 months, I am thankful for all of the experience and knowledge I gained through Jill Kerrigan. I am especially thankful for the passion that she evoked inside of me, and the dedication to hard work that she instilled. I was well respected and my hard work was always recognized and appreciated. I could not have asked for a better Property Manager.I will miss working with Jill, Keith, and the best maintenance staff in all of the Temple University area.To Jon: I loved your company and enjoyed working for you. I wish you all the best with your future corporate endeavors.
Review №5
2015-09-21Now that my security deposit is safely back in my bank account, it is my responsibility to join the other reviewers and implore any readers to NEVER rent from Templetown or Equinox Management. There is a reason for all of the 1 star reviews.We were without a working kitchen for nearly a month. The garbage disposal broke and caused a massive leak under the sink which resulted in an electrical short which rendered our dishwasher and all the power outlets in the kitchen unusable. Any water which found its way into the sink ended up in the cabinets and on the floor. For almost a MONTH, they would not even answer the phone although they were aware of the problem. Im convinced they screened our calls because statistically it doesnt make sense to go that long unanswered. When every avenue of communication failed, we visited their office and demanded help. Even after that, the repairs took forever.On a separate occasion, we lost heat during the coldest week of the winter. On a third occasion, part of our ceiling caved in. It still hadnt been repaired completely when we moved out four months later.The only person who ever acted sincere towards us was the maintenance man himself. It was obvious to me that the issues we experienced were a result of the offices lack of communication and organization rather than the maintenance mans fault. He eventually stopped answering my calls, and I strongly suspect that he got fed up with them as well and probably quit.If you rent from Templetown, your experience will not be different. Do not fall for the fancy buildings. Do not let their pleasant attitudes at the apartment showing fool you into a subsequent year of misery. There is a reason for all of the one star reviews. Im sure the only two star review they received was a mistake. I understand that stuff breaks, but there is a clear theme in these reviews: the tenant is a rent check and nothing more, so youre on your own when something goes wrong.
Review №6
2016-07-23I must say that the current Property Manager seems to definitely be more attentive to the needs of the renters than the old team. My daughter and her 4 roommates lived in the Templetown house for 2 years. We had several major problems with the maintenance and management and the way they handled issues: communication and speed at which those issues were handled. New PM seems to be on top of it.
Review №7
2017-09-27These people are ridiculous. I was so excited to rent with them but it was a nightmare. My ceiling was leaking in my bathroom the most disgusting dark brown water for a whole week, and they had maintenance come to fix it three times before they got it right. They dont respond to maintenance requests unless you threaten to sue them or stop paying rent. They dont give you twenty-four hours before they come into your home. When they were trying to rent it out to the next tenant, they were coming into the apartment almost every day with new prospective tenants for months starting in January. Their employees do not act like they care about their job, and they have a really high turn over. It took them almost two months to give me my security deposit back, and still tried to charge me $200 for cleaning fees even though I cleaned everything thoroughly, took pictures before I left, even though they never sent me and itemized list, and cleaning services do not cost $200 for a studio bathroom and kitchen. Dont rent with them.
Review №8
2016-02-11Templetown Realty has improved dramatically since the start of 2016. Although, as reflected in other reviews, they have had some issues in the past, the team has undergone some staff changes which has made all the difference. Michelle at the front desk is incredibly helpful at communicating and understanding issues which occur, and taking it upon herself to follow through to ensure they are addressed. The new maintenance manager has been doing a great job as well and we are slowly seeing much needed updates to the building. Renting from Templetown in the past had its issues, but I am hopeful they are on the right track to improvement.
Review №9
2017-01-11I think these reviews are modified because I left one a month ago and there was only one 4-star. My review is not visible any more.Templetown exploits naive students who arent as familiar with the law as more experienced adults.Im a 26 year old neuroscientist, and Ive rented with 7 former landlords over 3 countries. This is my 3rd year with Templetown, and the first 2 years were good. Something happened with the staff in 2016, and Ive never rented for a more improperly managed group. Templetown has systematically violated my legal rights as a tenant, and has been unable to uphold their end of the lease. I reported my experiences to Temple University, and they said they will take action. Feel free to contact me for the detail of my experience.Dont rent from them! There are plenty of other rental companies with better management in the area.
Review №10
2016-01-26I would give this company a zero star if I could! I live in University city in a property owned by temple town. Our sink was leaking and after leaving 10-15 messages, over the course of 2 weeks and leaving messages online, they did not fix it. Finally I ended up calling and flipping out on the phone before they were able to come in. Other times, I saw the maintenance people in the halls and would flag them down to come in and fix the apartment. I recently put in a request about the hot water but like usual they have not gotten in touch with me. Its been 6 days! It recently snowed, it has been almost 72 hours since it snowed, they have not cleaned the sidewalk in front of the property or the stairs leading to the apartment. They deserved to be sued for this. I have to hold on to dear life while walking through this icy mess! NEVER RENT FROM THESE PEOPLE, most unprofessional company ever!