The Groomin Room in Philadelphia
Site: http://www.thegroominroom.com/
- Monday:8AM–3PM
- Tuesday:8AM–3PM
- Wednesday:8AM–3PM
- Thursday:8AM–3PM
- Friday:8AM–3PM
- Saturday:8AM–3PM
- Sunday:8AM–3PM
Absolutely love The Groomin’ Room. We’ve been using The Groomin’ Room for 6 years now and they do such an amazing job. Their communication is outstanding and we totally trust our pet with them. Even two years ago, a few days before the Eagles were in the super bowl, they went all out making sure Bella had an Eagles bandana and matching midnight green bows in her hair- she was totally ready for Superbowl Sunday - especially to eat any snacks people dropped on the floor haha.Thank you Groomin’ Room for being awesome!
I went here for the 1st time. Everyone seemed welcoming when I went in. I asked that my pups hair be cut half of how long it was seems they cut 3/4 of his hair off, then his tail hair wasnt trimmed at all, the hair on his ears were not trimmed, I got there 10 after he was suooose to have been done, I waited, no problem they were still working in him. The lady worked on him for it seemed about 15 more min. Okay NP, she finally was done with Max she handed him over but pulled him back and shook off some hair from the top not realizing that she didnt pass the blower over him after his cut. I went to pay the young lady didnt acknowledge that I had put my card so she could charge me, then I took my card again and said. Here you go, she apologized, proceeded asking me if I wanted a receipt, I said yes thank you, come seconds passes and she asked again Im sorry, did you want a receipt, I said yes. Then I handed over a 10 dollar bill asking for 2 5s and she said, oh Ill hand that over to the groomer, she turns and give it to the lady that cut Maxs hair. I looked at her surprised she had done that.. I walked out and then I noticed the lady never blew Maxs haur with blow dryer b4 handing him over, I had hair all over my. Clothes my car.. I came home to realize this lady didnt do that great of a job. Had they paid more attention this would have not happened. Would I go back there, maybe but would ask not to have the same groomer. Perhaps I wont. Im not too happy do to all that. Thats why I gave a 3 star
As you can see I have 2 beautiful Siamese kittens. The groomers were awesome and took great care of them. Im a new kitten mommy and they made our first experience wonderful. Not only for my kitties, but for me as well 😊. The kitties came back smelling like new born babies, and they werent afraid. I would recommend this place to everyone, especially if youre a new mommy like me.
I took my cat Sapphire to the grooming room 3 years ago and have been going back ever since. The prices are very reasonable and the staff are warm and welcoming. They took time with her, bathed her, cut her nails and gave her the cutest little lion cut!! I think theyre great and would definitely recommend them for your pets grooming needs
Gina is simply the best. I have two schnauzer puppies and she has been phenomenal with them. I have used their grooming services 3 times, and I can say that not all groomers are equally skilled. However, I can always tell which dog was groomed by Gina because of the level of detail in the schnauzer cut. I am aware that my dogs are difficult because they move so much, but Gina is patient and takes her time! I am so grateful and wish I could tip her even more! She truly deserves it.
The Groomin Room always does a spectacular job when I bring in my fluffy cat for his annual summer hair cut. I’m always happy with the results of the hair cut and nail trimming, as well as the price and time it takes to complete. Additionally, the staff there make you feel comfortable and welcome bringing your pet for a hair cut.
Took my senior dog there for the first time after our groomer unexpectedly closed with no notice… they were able to give us an appointment within a couple days of me calling. They were fast, affordable and my old lady looks great. Definitely 5 stars and happy we stumbled upon such an awesome business!
If you just want hair cut off of you pet I recommend this place. If you want a quality even cut this is not the place. My dog looked like he was free handed with the clippers with no guard. The lines ran all the way down his body, not blended and was still full of loose hair when I got home.
So happy to have found a place that can take my grumpy old boy Toby (American Cocker Spaniel)! He had ACL surgery on his back legs 2 years ago and theyre so nice with help him out when taking him off the grooming table.Update: I havent brought Toby back for over a year now because I witnessed them in fact NOT gently taking him off the grooming table.I forget what excuse they gave when I inquired about this and expressed my concern since Toby cannot jump off the table, nor off the chair they had provided him as a step. I think it might have been because hes reactive, even though he was muzzled. Regardless, I stopped bringing him here because he needs a groomer that is able to give him breaks in between and can gently put him on the ground without forcing him to jump. Aside form the ACL surgery he also has arthritis so doing so is painful for him. I now take him to Heart + Paw where they accommodate his needs.We do bring my cousins dog Oliver here, since he is a young dog and very friendly and active.
I called last minute to see if they had availability to bring in my long haired cat. They had a cancellation and I was able to come in that day. I never had him groomed before so I was nervous on bringing him there. He is always an anxious cat in general so I didnt know how he would respond. I dropped him off and got a call 30 mins later that he was ready. He got home and has been purring since! His cut looks great!! (my other cat has been hissing and doesnt recognize him) Loved the service from the first phone call to walking out. Would highly recommend!
I Took my shitzu bichon mix here and I had to get them to cut her twice because the first time she didn’t do it right!!!. I had to take my dog to the vet the following morning because she had patches of scabs with pus on her neck and chest from I believe UNSANITIZED CLIPPERS. They said she had post-grooming bacterial folliculitis-furunculosis from the grooming. She is a well taken care of dog at home and I am devastated at the fact that this happened to her. When I walked in they all had pajamas on…However, I will say the front desk lady was very respectful.
Today was my first trip to The Grooming Room and let me tell you how awesome they were with my big guy Oliver ! They treated my very energetic pup with such love and care !! I couldn’t be more happy with the service, he came out so fresh and clean looking like the stud he is ! And the bonus bandanna , how much cuter could it be ! Thank you so much ! We will be returning for another doggy spa day ! And I won’t call them until call me when he’s ready ( I was nervous leaving my baby , but he did great with great people)!!!
Absolutely amazing. I brought my 2 morkies (Bear & Buddy) in and they were given the best grooming ever. I used to bring my cat (Tammy) in yrs ago and she left looking and feeling like a queen. I highly recommend this place for all grooming needs. They are professional, trained ad extremely friendly. You can tell they love their job as well as the pets. Highly recommended. Ann Lynch
Looked all over to take my cat for a groom. Finally found this place and they were able to take her the next day after i called. Very clean and welcoming place and felt very secure with all the guidelines being followed during these times. Excellent job done for my cat and will definitely be bringing her back for her future groomings.
This is second time I’ve taken my Pomeranian to this place. And for the 2nd time the his cut is horrible. Un even choppy not smooth AT ALL!! They didn’t take any time in cutting him!! I’ve taking him to other groomers (booked so far out) abs when I take him even to pet smart I NEVER EVER have a problem. Not worth the $60 bucks at ALL!
I emailed these ladies about difficult chiweenies, I was told they have experience and to bring them in anytime. I brung my two girls in one by one and the nail tech handled them with care and was so patient with dealing with dogs who dont like to be touched by strangers. Ive definitely found my new to go spot. Thank you!
I have been bringing my doggie here for three years. They are really good with the pets. Verry professional. I have yet to be dissatisfied. When my Bella comes out, she looks excited and not to mention they make her look super cute with her bows..😍.. Highly recommend.
Went here over the weekend with my two baby kittens. All the kittens needed was a little bath - I rescued them and just wanted to get them freshened up. The staff is AMAZING. They are friendly and kind to animals - you can tell they love their job. They made sure my kitties felt safe and secure. The actual place is so clean and there is no overwhelming animal odor. I sat in there and waited and I didnt have to go outside to get fresh air even once. The pricing is good. It was about $75 for two cats - nails clipped, wet bath, ears cleaned - everything. I will definitely be coming back here!
I love the Groomin Room for my 9 year old Pomeranian mix. We come for owner stay appointments with Rachel and she is awesome with my dog. He has some medical issues and she is always accommodating for him! He’s so good with her and it’s definitely attributed to how gentle she is! We’ve been coming here for at least 3 years now and we’re always satisfied with their services.
I have finally found a groomer for my dog that I actually love. And my dog is five years old. Yesterday was my first experience with the grooming room and I love the way my Sadie came back home. The prices are excellent. The care if your dog is unbelievable. I will be back every six weeks. Highly recommend!
Grooming Room in the best! My sister and her mother in law have been clients for years and I’m so glad I finally started using them. I’m located in Rittenhouse but it is totally worth the drive; they do a wonderful job, they have an unbeatable price point and awesome availability. My dog is never overly anxious when I pick him up. Highly recommend.
I absolutely love this grooming salon! Today was my first day with my dog Gramps. I was nervous because I used to take him to other grooming salons and the vibe felt weird, some groomers are mean and I didn’t feel comfortable taking my “son” there. This was not the case here , all of the staff were super friendly to both me and my dog and I was fine with leaving him in their care. ❤️
I was very pleased with my experience here. I was referred by a friend of mine who takes all of his cats here. When I arrived the place was very professional and clean. I informed the groomer Gina that this was my first time getting a dog groomed and it was my dogs first time being groomed. She was very friendly and even though my dog was jumpy never quit to get him looking great. She also let me know when it would be a good time to bring him back for his next grooming. I learned a lot from Gina and I look forward to coming back in a few months to have him done again
Samantha aka Sam is the BEST!!!!! Highly recommended! I took my pet son to the Groomin Room for the first time and it was an AWESOME experience. They trim your pooch to your desired look unlike Petsmart and they are a lot cheaper than Petsmart! The salon smells good, it’s very clean and everyone is so friendly.
I found this place on Google and based on the rating and distance decided to recommend the place for my mother. That was a very big mistake. The grooming was horrible! We asked for only the face hairs to be trimmed and for the body to be left as is and only even out the hair that drops. They trimmed the body, and in such a poor way. The dog looks like she was chopped chopped by a rookie. Uneven in so many different areas. I contacted the store and complained to the manager. She said she could have us come in so it can be fixed (which my mother refused as she doesnt want a bald dog) and give us $5 back from the $55 we paid for their services. Mind you, I would spend about $5 in gasoline to go pick up $5?! Right! I cant say oh stay away from this place because it would be unfair for me suggest such, but I am entitled to share my experience with you all. The staff was very friendly.
I have been going there for a bit now. The staffs and owner are very friendly. What I am disappointed about is that this will be my 3rd time taking my dog back because his hair is not cut right. Why do I see myself going back to Chrissy to fix his hair. His whole body should be even out not pots with long hair. Do you not check the dog before calling owner to pick up? Do yall rush thru it to get as many dogs as u can? We as customers should not have to go through this!!! I really would love to keep bringing my dog here but not if I have to keep going through this. Maybe I should try someone else.I will be calling tomorrow morning!!!!
They do a wonderful job grooming my 2 long haired out door 🐈 Cats. The cats just sit there while the electric razor is going and dogs are all around. Now remember these are semi feral cats getting their Lion cuts for the summer!!! The groomers are excellent with them 💓.
So I took my cat here for her first grooming session and Bbbbaaabbbyy did they do the damn thing... and they are so nice. I was really nervous because my cat is really shy and easily scared, Rachel was our stylist and she was great!!! She was very patient and made my cat feel at home. She even gave me some tips on how to maintain her afterwards and what to expect when I left. Im beyond happy with the service I received. I would highly recommend this place to anyone.
After reading the reviews I decided to give this place a try for my two terrier mixes Yaya and Coach. The hadnt been groomed in a few months, but were not matted or anything like that. However, Yaya did have like a rash that I was concerned about and mentioned it to them. So I called the grooming room and they were able to book me in right away which I thought was great! The place was easy to find, it was not as clean as previous reviews stated but hey maybe I arrived at a busy time. It took a while to check us s their computer was having issues but the staff was courteous. I explained what I wanted done to them and they said they were going to check the rash... If it was fleas they would flea dip her if not they would just use an oatmeal treatment. I was quoted $47 for each and after about an couple hours my girls looked so cute! But at pick up most of the staff was gone and no one talked to me about what they did about the rash or gave me any tips on what to do about it. After $101 I was pleased with the grooming but could of used a little more personal treatment. Especially being a first timer... Not sure if I will return might return to Pete Martin considering the cost about the same and their customer service is always a plus. Customer service is important to me I dont want to spend $100 and have an aloof experience. hope this review is helpful.
This place is AWESOME the service and staff is great they take very great care of your loved ones and you can also tell that they are genuinely concerned and care about what theyre doing. I will DEFINITELY be taking my dog and cat there again. I am very happy with the way that I was treated and with business today thats something that is missing GREAT CUSTOMER SERVICE but this place STILL has it. And we will be back!
I switched my regular groomer to come here since I moved into the neighborhood and wanted to support a smaller neighborhood business. They always give my dog the complete wrong haircut or just shave him claiming he’s too matted and by shave I mean skin him not even facial hair when I’ve never had this issue at my last groomer EVER. I have a Chavachon so his hair is a bit curly like complete laziness on their part. Literally shave him down completely numerous times it was so unbelievably bad! The time before last they mixed my dog up with another dog, yes! Mixed my dog up and offered to give a free haircut when I came in for the haircut they were very rude as if they were doing me a favor not making up for THEIR mistake. They tried to belittle the mix-up like uhm it’s no problem he’s getting a free haircut soooo…. then the owner never called me when I asked them to have her call me. Oh not to mention I had to come in on two separate occasions (2/3 of the total times I went) to get my dogs correct collar because they gave the wrong one or not one at all, when I finally spoke to the owner she also seemed to not care. I’m very disappointed in the service, my dog hasn’t been there for almost 2 months and the hair cut is still not grown out at all. I will NOT be returning.
I brought my dog in to get groomed we’ve been taking him there for close to a year now. We got him home couple days later I took his bandana off and there’s a really big cut on his neck and behind his ear we wasn’t made aware of him having a cut anywhere at all and it looks really bad I’m so disappointed that no one said anything.
I highly recommend this place if you are looking for a warm welcoming, very professional and friendly as well as caring groomer....!! The staff was simply amazing !! They did a great job on my Shitzu...!! When I picked him up he looked great, smelled good and was very calm and relaxed. Thanks again to the staff at The Groomin Room for such an amazing job. I am very satisfied :)
My two dogs were brought there today for grooming and after getting home we noticed blood on our elderly white dog, upon further inspection we notice it coming from underneath the bandanna, a mole was Cut almost completely off of his neck and covered up with the bandanna and we were not told about this. We are very disappointed. A phone call was made and got no answer so we left a message. It is disappointing that this happened not only because our dog was cut and hurt but mostly because we were not informed and are now trying to clean blood stains off of our light tan couches. What kind of person let alone business cuts a mole off of a dogs neck and says NOTHING to the owners. They had to even clean the area enough and just put a bandanna over it. Our other dog is fine and they usually do a good job but this is completely unacceptable.
Service is really good. They did a great job to my two maine coons. They gave me a price for the full groom and after the awrvice they told me my cats doesnt need a full groom so they gave me a lesser price. Thats a great service cos they dont over price you if they know they dont need the full service. Thank you for your integrity and for a job well done!
My wife took our 14 year old Lhasa Apso in today for a haircut and bath, he has one eye and full of cyst, very nervous doggie. Weve been taking him to Petco for years and they didnt want to deal with him anymore. My wife stayed in the shop to be near him, if needed. Thankfully there were no issues , Rachel his groomer was wonderful with him, patient and kind. And the service was cheaper than Petco , extra nice surprise. Thank you so very much and well be back again.
I took my baby there to get groomed after 3 hrs she was done they did a good job cutting her but when I picked her up and got her in my car she smelled lik e a Wet dog worse then when I took her. As they where clipping her the kept misting her with some spray. I will never take my baby back there again not will I refer them to any one ever.
I wanted to cry when they gave me back my boy i showed them a picture of how i wanted his face cut and told them to trim only not to cut short My sushi has beautiful long hair and i brushed him daily THEY SHAVED HIM completely omg i couldnot recognize my 5 pds beautiful yorkie from jersey i drove 2 hours to get his haircut because i was told this is a good place horrible experience i just ran out of the place never will be back here again
I am very disappointed I been coming with my little dog for years and they do a great job always have but today they cut my labs nail so short it was bleeding everywhere and I understand that mistakes happen but they didn’t even tell me and I didn’t notice until I got home and saw all the blood in my car. When I called concerned because this is the first time this happened to me they were nice but didn’t even offer me a refund or money back to get my car cleaned disappointing for a paying customer for so many years my mom even took our small dog there for many years I am not happy with the service I received today.
So this was my first time going to the Groomin Room, as well as the first time my Harley got groomed. I didnt know what to expect at first. It didnt know how my Harley was going to turn out. But to my surprise when I seen him, he looks amazing. He smells great, they put a bandana on him, and he looked like a little boy. The only complain that I have (Its a good one) when he got home he decided he wanted to be conceited lol. He acts like hes a pretty boy, he acts like hes better than everybody else. I dont know if its the good smelling cologne that maybe they put on him lol or it could be the gorgeous haircut he got lol. But hes acting like he rules the world lol. Oh and his walk in slow and cute. But in all seriousness thank you so much for making me feel comfortable on bringing my Harley there. I will continue to bring him when he needs to get groomed.I also would like to mention that when I went to pick up Harley I actually got to see some of the girls groom other dogs. I saw how playful and patent they really are. She was baby talking to the dog making her feel comfortable. So not only did Harley have an awesome cut but I got to see them treat this animals like if it were there own. I totally recommend this place. A+++ Thanks Ladies.
I liked it except they put my dogs harness on in crate and she chewed it also chewed leash and i was walking .Im hoping i can work this out they due nice work I just can not afford buying new ones each time .plus i didnt see the harness was chewed and could have gotten loose on Frankford Ave .
I took my Yorkie there this weekend to get a hair cut and bath. Needless to say Never Again..He looked like a 2 yrs old got hold of scissors and give him a hair cut..His haircut was very uneven and missing patches..thank god its cold..Hell be wearing alot of coats til his hair grows back..
I have tried to call this place 10 times, during regular business hours. First few times, I got a voicemail. Second, someone picked up and I could hear the voices in the background, but no live person on the phone. I tried calling a few more times and it went straight to voicemail. This was over a span of a few days. For a service oriented place, I would think someone at the phones at all times would be the absolute priority. I always choose to support neighborhood businesses FIRST, and this is why I chose you.....sorry to say you lost a customer.
Someone let me know about The groomin Room so I took my Yorkie whose name is it Ziggy I love the haircut he gets hes clean he smells good he looks so handsome when he comes out of there they take care of so many needs also he always has the cutest little scarf on I am always so proud of how he looks when we leave there all I do is drop ham off and I pick him up they will give a call when hes ready... Loving it!
Total reviews rating 4.6
199 Reviews for The Groomin Room 2023:
Review №1
2022-01-02The Groomin Room is the best! My mom has taken my other pups here for years. I’m very picky, and I wanted to make sure my mini golden doodle Max got a great first haircut. Professional, fast, and reasonably priced. Thank you Nicole for giving Max a great first grooming experience! 🐾
Review №2
2022-02-10I have a goldendoodle and this is my second time bringing him to the groomer and telling them not to shave his face just trim near his eyes because I would like to keep the golden doodle look. Prior to leaving him, the front desk staff (which was really friendly) wrote a note specifically stating not to shave his face. STILL… they did it again ! No apology, just offered to give me a credit on my account for next time as if there will be a next time. If you have a goldendoodle, I do not recommend bringing your dog here. In addition, my dog is a male and they continuously put a girl bow on him after grooming.🤨 mind you this place is a little pricey which I don’t mind paying as long as it’s worth it. This is not worth it ! (This is Morrell location, just to clarify)
Review №3
2022-05-25Frankford Ave location : Love them. My cats get super furry so I tend to give them semi annual trims. They never disappoint and always tell me how good my cats/dogs were. ❤️
Review №4
2022-07-23Love this place! The receptionist is always extremely positive and excited to see my dogs. Unlike the big chain groomers, you can get an appointment within the week. They take great care of them so much so that my dogs are actually EXCITED to go spend time with their groomers. Theyre also local and add on extras without charging. Very affordable and convenient!
Review №5
2022-05-09We have taken our cat Oreo here twice. Chrissy does such a great job. & We love the cute bandana Oreo comes home with. Oreo not so much. They are very reasonable & take good care of your pet. & After his grooming our cat sheds a lot less. Thanks for taking good care of Oreo
Review №6
2022-08-10I was really amazed at how efficient and how much positive energy this place had. I brought in a stray cat that was a mess with knots. An hour later, she looked BEAUTIFUL! There were several groomers in the room and everyone handled the animals with love.
Review №7
2022-05-20This was my first time at The Groomin Room and first time taking Hades to the groomer since the pandemic began. I couldnt of been happier with their work and the staff - Danielle his groomer and Mandi the receptionist.Thanks for squeezing me in on Wednesday.Thank you so much for everything!Highly recommend if you are looking for a groomer!
Review №8
2022-07-12This becomes a worse place now. Never bring you pets to this place. The staff are rude. They act like they don’t want to do their business. No one picks up the phone when I tried to get an update for my cat’s hair cut after waiting for 3 hours.I had to walk in to check. When I went there at 3pm, my cat is still on the waiting list, for more than 3 hours with an morning appointment is still not his turn yet at 3pm seriously? The lady at the front desk acted so means when I questioned it. Worse services ever. It was a heart breaking when I see my baby is still waiting in line in his little bag with his long hair in this extreme hot weather. Will never go back to this place again.
Review №9
2022-08-07Only took Mojito my cat here for a nail trim. But they were quick and very patient with him. And the price cant be beat. The staff is very friendly. We will be using them for our nail trim needs from now on.
Review №10
2022-08-19They were very nice but my husband took my dog in he was 6 months old yorkie puppy, it was his first cut. So I wanted his hair a lil shorter and nails and shampoo. They shaved him BALD and cut him under his arm and didnt bathe him. He came home and I thought it was a different puppy. I was sad and angry.There very busy there so the must know what there doing..but I wasnt happy that they did what they wanted to do not what I asked them too. I wont go there again. 😩😤😟