In-store pick-up
Yes
Toms Pet Outlet in Norristown
Categories
Location on the map
Norristown, Montgomery County, Pennsylvania, US
Service options
In-store shopping
Yes
Delivery
No
Health and safety
Staff required to disinfect surfaces between visits
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Planning
Quick visit
Yes
Phone: +1 610-666-6616
Site: http://www.tomspetoutlet.com/
Site: http://www.tomspetoutlet.com/
Opening hours
- Monday:Closed
- Tuesday:10AM–6PM
- Wednesday:10AM–6PM
- Thursday:10AM–6PM
- Friday:10AM–6PM
- Saturday:10AM–6PM
- Sunday:10AM–6PM
Comments (199)
We got our newest family member here named him Noa. We had him checked by a vet the same day and he was all cleared . We found one ingrown nail and took him to Toms they fixed it for us really appreciated it! So happy to have him thanks for everything. See you when we need more food! Luna our lab loves him as well
Absolutely wonderful! We had a young lady help us with our goldendoddle . She was able to answer our questions, show us the best ways to work with our dog and offered to help us again if we called the store. Wonderful customer service!!!
Great selection of treats, toys, and accessories to pick from. Staff is wonderful - we look forward to coming in with our dog!
Nice ,clean . We enjoyed patting the pups. They have various fishes a few rabbits , parakeets and canaries.
This is a great pet store. Its not your local chain pet store you can receive many types of breeds of animals here. I love the puppies. Just bought a Russian tortoise for my sons 12th grade graduation for him there.
Amazing and knowledgeable staff. Clean location and healthy animals. I highly recommend Toms over ANY pet chain outlet. If you want quality supplies, healthy pets, and accurate advice, go to Toms.
Love this place they carry my snakes favorite food and always have a smile
They are nice people who work here. I have two pets from Toms and they were healthy and loved when bought.
Folks are super helpful here. We got our Molly from these folks about 2 years ago. So we go back to get snacks and toys occasionally. Prices are fair. Plus they have tons of puppies to look and ahhhhhh over, and really who doesnt like that?
Nice variety of fish and supplies. Very knowledgeable staff, definitely a favorite pet store of mine
23 to look at dogs????? Absolutely embarrassing. Probably worried anyone with a brain wouldnt want to buy their terribly bred puppy mill dogs. Good luck surviving as a business❤️
My son and I came into the store needing some supplies for a fish he won at the fair. We didnt have a clue as to what we were looking for or what we needed. Joey totally set us up. Took the time to explain what everything was, and made sure we stayed within our budget.Great guy, great store.
Super helpful staff, usually never have any issues with anything i buy from toms.
Employees are very knowledgeable about the animals and take amazing care of them.
I recently purchased a beautiful 6week old kitten from Toms. I named her Precious and Ive fallen in love with her. Staff was great with helping me pick out everything I needed for her. Thanks Again ❤️
I had just agreed to take 4 week old kitten that was apparently thrown away and rescued by a very goodSamaritan. After I got the little kitten, I went over to Tom’s not realizing they were closing and literallywalking out the door. The two gentlemen who were just locking the door and invited me in and helpedme get the items I needed to get this very young and very small kitten healthy and happy. I can’t say enough about how much I appreciated these two wonderful guys. My kitten is recovering greatly and I am sure she will continue to grow and become a great companion and friend.Thank Yoy Tom’s Pet OutletRoger Pryor
The whole staff is very rude, most of them dont look at you when you walk through the door. Ive been looking for another dog for a while and I walked over to one of the puppies windows and I waited patiently for the worker to to finish talking, and when she did she didnt even acknowledge me.With that being said, they overprice the puppies. The one dog was 3300 dollars and it wasnt even a purebred dog.
Very caring and knowledgeable staff. Staff actually listens to you and go above and beyond to get what you need. I have NOT one bad thing to say about Toms. Such a great pet store to shop at. Such a happy atmosphere, good energy. They actually deserve 10 ⭐s. The staff actually asks me to bring in my snakes because they are interested in what my pets need and to make sure I get the proper care for their needs. Best pet shop there is, period!
Absolutely wonderful! Bought my puppy here and she is absolutely perfect! Completely healthy, not one issue whatsoever. The vet was even surprised that she didn’t even have any type of worm or parasite in her stool as she said every puppy always has that. The staff is amazing. You can see how much they care about the pets and they are a wealth of information. I learned a lot from them! I’m grateful for everyone who works there who helped teach me how to take care of a puppy! I highly recommend!
Very lovely staff. I adopted this perfect little guy
We love it here! All of the staff at Toms are so friendly to us and our dog, and some of our dogs favorite toys have come from Toms. Whenever our dog is having a bad day, we take her to Toms for some friendly faces and a treat!
This is my go-to place for all my pets needs and accessories. Very friendly and knowledgeable staff.
From the moment I called about a kitten until the moment we picked our new family member up, we had nothing but amazing customer service. Our rescued baby Luna has been a blessing to our family & she has been purring since she got home. Thank you Toms & all of the girls there that helped make it happen.
The place was ready to close when I arrived. They remained late for me. They even turned back on the aquarium lights just for me. Ill go shopping for tropical fish there anytime. The ladies at the checkout were patient and polite.
Staff was rude. My partner & I purchased a rabbit, the staff told us that it was a female, but come to find out its a male. I would not recommend this pet store to anyone.
Great place. A little pricey, but great selection and the friendless staff. A handful of puppies always available to play with. Kittens present occasionally. Reptiles, fish and rodents available. Homemade dog treats offered at counter. Always a very pleasant visit. Loyalty program available.
Good selection. Kinda pricey and kinda pushy. I wouldnt go here for another dog, but the fuzzy friend I adopted from here is now the queen of my home and i have to thank toms for that.If they lowered prices by a little bit and was a bit less pushy with the amount of things needed to adopt a dog I would give 5 stars easily.The staff was super nice, no criticism at all on that part.
Very nice staff and they have some amazing animals. I got my dog there 2 years ago. They have a small selection of dogs so you know they have been cared for and they get them right from breeders. Would tell anyone looking for a dog to consider Toms, you wont regret it.
Reviews are everything because we read some pretty scary reviews from other pet stores in the area. We got our Shih Tzu Benji at Toms and although we were a little skeptical by the name, we are so happy we went to Toms! The staff was great, everyone was very helpful. We worked with Joey and he was awesome. Wasn’t pushy at all, and answered all of our questions since this is our first dog. We took Benji to the vet a few days after we got him, and with the exception of a mini Ear Infection, he is perfectly healthy! We are so happy with our little nugget. We definitely recommend Toms Pet Outlet!
Love this place. I come mostly for parrot food and treats because they carry various brands and quantities at good prices. They always have a nice supply of fun toys too. Usually Ill pick up a few treats for my dogs and cat and sometimes a toy. I enjoy visiting the puppies, birds, and watching fish. Everyone is friendly, knowledgeable and helpful. They never make me feel pressured if Im just meandering through the store.
The 1st thing I noticed in this pet store was how clean it was, especially for one that sells puppies. We actually ended up buying our new pet from this shop after getting recommended by friends.I also like the store kept its promise to reimburse vet bills if the dog had any unexpected issues. It turned out it had some type of worm and we are getting money back for the antibiotics he is on.Besides that, I found the staff very pleasant. It felt they liked their job!
The most friendliest staff. Great prices. I enjoy every experience shopping here. The staff is very knowledgeable and greet you with smiles the moment you walk in the door.
Great dogs , awsome fish , Fantastic selection of dog food and fish food and fish tank medications
I went in today to look at a Shih Tzu puppy. I had been trying to adopt for sometime but the application process time is very long, and by the time they got to my application the puppy was already adopted. So I did some research and found Tom’s. Called ahead as their website said and headed up. I live in NJ so I wanted to make sure the puppy was still there. The store is super clean, and the staff is friendly and knowledgeable. Needless to say I took one look at the Shih Tzu and it was love at first sight! Also, you can tell they love and take care of their puppies because the Shih Tzu I purchased was a runt and 2.5 pounds. They told me I had to come back on Monday to pick him up as they wanted him to gain a little more weight. I have been to some places who just don’t care, but they do. Prices are well within what was expected and I cannot wait to go back and pick my bundle of joy up on Monday to bring to his new home!!
Takes great care of their animals! Bought two lizards from them and they were happy and healthy at the store and are thriving compared to the reptiles at bigger chains. A bit on the pricey side but 100% worth the cost!
The staff are quite helpful, and are never rude. I find myself going there once in a while. I enjoy the interaction with the puppies. Ive found myself interested in their rodents and reptiles quite a few times, but think everything in there is a bit too expensive. I also dont like the fact the puppies are not A.K.C. but are still SO expensive. I have bought a dog from this facility, and will be going back! Thank you for the wonderful service :D(Update - Ive just adopted another puppy from them. 12/3/17)
Tom was great. Ordered a special harness we needed for our handicapped dogs wheelchair. They’re always friendly and the prices are good. The puppies are always fun to keep the kids occupied while we shop. Keep up the good work Tom! Thank you!!!
We bought a fish from here last week as well as a fish and crab from there today. Both are doing well. While I can NEVER promote the breeding and sale of puppies for profit while there are so many dogs being euthanized at shelters, their facility is very nice in terms of cleanliness and they seem to take very good care of their animals. My only recommendation would be to stop getting puppies from breeders and start selling rescue puppies instead, but I understand different stores have different business models. Owner is very knowledgeable and helpful, definitely recommend.
Went there looking to buy a pet . They didnt have any at the moment and the ones they did everything was blocked off. One of the workers said we could only see anything if we were actually going to buy an animal. We told her what we wanted to see and kept waiting for her to let us know if we could go back and look at the animals which we never were able to. Highly disappointed and feel very disrespected. Would never recommend this buisness. Id rather go to a petsmart or shelter .
I absolutely love this place! Laura, Heather and Melissa ALWAYS take time to answer any questions I or my children have. They are so helpful and kind every single time I’m there. I drove past multiple pet stores due to the fact that those women make EVERY shopping experience fun. I’ll never shop anywhere else!
The staff here are very knowledgeable, their ability to assist with 98% of pets is pretty amazing. This is a small single store, so they can chose staff with knowledge, and not just some kid looking for a second job. The animals all seem healthy and happy and you can tell that the staff love what they do.
DO NOT BUY PETS FROM HERE!!! Me and my roommate each bought a kitten we were told were rescues which we now question, and the price was pretty hefty $300. We thought it was a good deal it came with the first out of three shots they were supposed to get which we thought was nice and we bought them. When we took them for their first vet check up, at a real veterinarian, we were told the first shot given to them from Toms Pet outlet was given to them too young, making it ineffective. We were a bit angry and had to pay more vet bills than we originally thought. It just sucks paying for it twice pretty much. All their dogs are CLEARLY from puppy mills and we love our little kittens so much but had we read reviews about Toms Pet Outlet prior to going, we never wouldve went there to purchase animals. I spoke to the owner on the phone and he was very rude telling me he didnt know what our vets deal was and told me they couldnt reimburse us or give us any money back even though we paid them for ineffective shots. Do your research when buying pets and do not buy from Toms pet outlet.
Very friendly staff. Bought a ball python here and he (or possibly she) is doing fantastic. We go back every week for a mouse/rat and everyone is always helpful.
I recently adopted a Rex from Toms Pet Outlet. When we bought him, it appeared that he had a little irritation in his eye probably from a piece of hay pocking him but we loved him enough to take him anyways thinking that it would clear up in a few days. When it didnt, we took him to the vet. Even though this was not Toms responsibility, he offered to take care of it all and he even recommended the Vet which was EXCELLENT. To my family that shows his integrity as an owner, expecially because we are in the middle of an economic crisis with COVID. MY FAMILY WILL NEVER PURCHASE ANYWHERE ELSE, TOMS PET OUTLET IS OUR GO TO NOW!
Ordered two dog harnesses on June 16th, received one harness two weeks later, no note as to why I was only getting a partial order, waited a week in case they were just shipped separately still no harness. I emailed them to find out what happened to my order several times and never got a response. After the five weeks I’ve been waiting for a response I can only assume they never intend to fill my order but will keep the money. AVOID THESE GUYS!!!
Bought my pup lilly here in January of 2020, best purchase I ever made. Shes awesome!
Staff was very inviting. Owner was great. Animals look and smell very well taken care of. Store was very clean.
Our new baby Axel, everyone was great and welcomed us each visit.
Great store! Very friendly and helpful staff. Well cared for animals. Nothing from puppy mills.
8 years later best dog I could ever ask for this place has the best puppers!
Love this place! Great place to get cat food/dog food. They also have freshwater fish which seem very healthy. Great selection of products and they have puppies! The staff here are very friendly. I love coming in here just to browse and play with the dogs
We have two beautiful Shih Tzus from Toms. They are turning 6 this year and have always been very happy and healthy!
Everyone there was nice and attentive.I especially liked Joey, not only because my son has the same name, but it didnt hurt, lol.They take great care of their puppies. I was there 5 out of 7 days in one week to see my puppy because she couldnt come home until she was a little bigger. My puppy was always clean and happy, until I had to put her back to go home, lol. We brought her home on Monday and she started going on her puppy pad and outside right away. The staff made sure we got the same food she has been eating and helped me find just the right harness for her. I had bought Brandy a small collar and harness, but since shes a German shepard she skipped right to medium at 2 months. So take my advice and let them find not only the right family member for you, but the correct sizes collar, leashes and the right food! They were fantastic. 💯
We just recently purchased a brindle old bulldog/boston mix from Toms Pet Outlet. The store is clean and the staff is knowledgeable. When I asked where the puppy came from the owner freely gave us the location and name of the breeder. They clearly have nothing to hide. As for our puppy...he is doing great and has been the perfect addition to our family.
My husband and I bought a beautiful beagle pup from Tom’s in September 2017. She was perfectly healthy and then she became so sick the hospital described it as life threatening but had no idea what it was. Watching her in this state was heartbreaking and it felt like we were torturing her at that point so we stopped testing. She passed at 9 months old. I sent Toms a letter not asking for anything but to make them aware and hope that they could do whatever possible to make sure this didn’t happen to other customers. When they didn’t respond I dropped off an angrier letter two weeks later stating I’d be reviewing them on Facebook and google. I immediately received a call/voicemail stating the owners business partner had been sick and needed surgery. While I was completely sympathetic towards him, I felt it was an excuse for ignoring us and to maybe make us feel bad enough to drop it. When I called him back I was disgusted. He must have said a million times that he was overwhelmed because of his business partner’s condition but then said he wasn’t using it as an excuse. He said he received my letter last week. He couldn’t even familiarize himself enough with our situation that he stated was “ very serious and needed to be attended too”. He didn’t even know that our puppy was a girl. We said her name multiple times in both letters and on the phone with him and he repeatedly used the word “ it “ to describe her. When asked which breeder he got her from he said “ it was a beagle?” He didn’t even know what breed or sex the dog he was talking about was. The tone in his voice was very unsympathetic and felt like he wanted to just get me off the phone. I’m completely disgusted with Tom’s. They gave me a name of the breeder they got her from with no contact information. I wish I would have read the reviews before I went there.
Bought cichlids, bird treats, and dog treats today. Very friendly staff
Cute puppies, super expensive, high staff turn over. Get a rescue if you can.
Staff is always nice, always have what I need flr my cat and cocapoo. I wish they had more fish supplies. The dog baths are the best part. I always bring my dog for the baths here. Everything is always clean and organized!
THESE DOGS ARE ALL FROM AMISH PUPPY MILLS. DO NOT SUPPORT THIS BUSINESS. If you are looking for a specific breed of dog, reply to this comment and I would be happy to guide you in the direction of a reputable breeder. Looking forward to to the day where this place- along with all other pet stores- are outlawed and shut down.
Yay! I found this place! This is the place where I purchased my bunny, Thumper from. He is a mini lop and he is doing great (although hes a little bit crazy). We are thinking of purchasing a new bunny cage here also! Customer service was awesome! Keep up the good work!!!
Dogs were cute. Staff seemed friendly. We didnt purchase, but they seemed a lot more appreciative of your patronage than Playful Pets.
Way too pricey! Had some adorable dogs though.
I called this place looked it up by NAME and AREA called the store to confirm if they had what i needed (waxworms) i was told they had it DROVE 20MINS to get for they to say they dont have them i asked if the number i had called was this location and they confirmed that it was...so no ive driven 20mins for something i could have been told over the phone...poor service at its best...i wish i didnt have to give a star to even write this post becaue for something like that they dont even deserve a single star
Was looking for a puppy as my dog passed due to treache collapse as she was my world. As swore I couldnt ever replace her. Last week went on Toms website and say yorkie puppy n my heart melted. I took my two boys to see her and knew she was for us. She is amazing and healthy. Thank you Toms for our angel.
Great pet store. Lots of adorable animals. Great supply of everything you need for your pets from getting set up to keeping them happy and healthy. Very knowledgeable, helpful, and friendly staff
I called before coming in and the lady on the phone was very nice but when I came in I met with a different man who was rude. Could work on their customer service. I ended up leaving because I would rather take my money elsewhere.
Toms Pet Outlet sold us my daughters lizard. We are in regularly for food and supplies. The staff is very friendly and helpful. We have been extremely satisfied.
As someone who worked in a similar pet store with the same exact setup, and was required to read the same scripts these employees do to deceive and sell, do NOT buy animals from here if you care about their health or whereabouts. Look up Lancaster puppy mills and you will see exactly where they get their puppies from. There are thousands of reputable breeders who are happy to show you both parents of a puppy and their surroundings. Health gaurentees mean nothing. These type of businesses exploit animals and only view them as profit. Adopt a puppy or do your research on actual breeders. The staff is also very rude everytime I have asked to see a dog, as if it is a pain for them to do their job or let the poor things have some free time. Surprised they have not attracted any protestors yet.
Great pets, supplies, and prices. Staff is very friendly and willing to help. Tom goes above and beyond to make sure you are a happy customer and eager to return.
My name is Brandon and I wont give my last name but I am their top customer i have spent a lot of hard earned money and I sorry to say I wont be coming back because of the disrespect I literally spent all the money Ive had and i never ask for hand outs i believe in earning my money fair and square through hard work but it was 1 day away from pay day and I ordered a pet rat i was told 8 dollars over the phone so I literally walked from Norristown because I couldnt get a ride to get the pet rat but I had a ride home i had just enough money to buy the pet rat and had a Uber scheduled but it was like my money didnt matter anymore every i go to that store Toms Pet Outlet employees talk about feeding small pets to Snakes and I get into a argument about it saying you cant be saying that to customers no one is friendly there i am satisfied with my pets thats not the issue its the employees treating me unfairly with their rotten attitudes and lying about prices i literally walked over 5 miles to get here because I wasnt concerned about myself i put the animal first i rather spend money on a Uber ride home i just cant believe how unprofessional these employees have treated me it was embarrassing and humiliating to have to put the pet rat in my cage just take it out because I didnt have enough money when originally the price was 8 dollars not 13!! but of course I looked like the one in the wrong because they all ganged up on me and wouldnt admit the price was wrong it was a waste of time and money and a lot of effort and embarrassing no one deserves to be treated like that i should sue you guys i have ptsd and anxiety and depression and pets help me with my life but you guys wanna make fun of me do you even care what someone else is going through or you just want your money
This place is great. I got my three rabbits here and buy pet supplies as well.
Even we did not get a puppy from Tom, he still gave us a lot of information how to pick the best puppy. Highly recommended!
Although i dont support selling dogs like this, i do really appreciate their staff. Helpful with answering some questions, and willing to let you order any fish their supplier regularly carries.
Be VERY AWARE that anything you purchase from this store supports someone who in turn most likely supports puppy mills. Pennsylvania is notorious as one of the states that turns a blind eye to this practice. Do you know where Toms get their puppies? Ask them. If you dont want to support puppy mills, dont buy from a pet store. If youre not sure how the parent dogs were treated, or you werent given the chance to see the mother dog, chances are youre dealing with someone who buys his puppies from a puppy mill. (For Heavens sake dont buy a dog on line!) Try adopting or go to a reputable breeder. Youll most likely have a healthier, happier pet and wont give your hard-earned dollars to people who are heartless enough to treat innocent animals so cruelly.
Only 8 dollars to get my rabbits nails cut! They were very sweet and nice!! You can tell they care about the animals.
Pet friendly and they did a great nail clipping for my dog....and he bit her. Bring a muzzle!
Friendly staff, adorable selection of health animals. What more could you ask for? Theyre great!
Love it great staff an cute puppies..looking for second dog ..for my family with 3young kids...have large dog looking for smaller second was allowed to visit with three pups an can bring my dog back ..to see how they interact..staff spent time with me with no push for a sale...had good pricing...an dealt with five different staff members all were great ..Ill b back too but my pup
Never knew they sold dogs here. Mostly pups. All so so adorable. Priced 🤪 but just as much as any other local pup places.
Great fish selection. Cute puppies. Friendly and helpful staff
This is my favorite pet shop to stop nearby home. Always very friendly and seems like a good family business.
BEWARE: They have NOT stood behind THEIR warranty nor Pennsylvanias Kennel Assurance Program (a Lemon Law for dog purchasers for anything that happens within the first 10 days).We purchased our puppy on 7/12/14 and within 3 days he was diagnosed with Giardia and yeast infection of his ears. Just 4 days later, he developed severe Cherry Eye which had to be operated on. All communicated with TPO, faxed invoices and surgery estimate PRIOR to surgery, but TPO did not return the phone calls.Now, a week after I have faxed a final cost of the dual cherry eye surgery, all medications, and tests which I had to pay the vet from my pocket, I AM STILL WAITING DIANE REED AND TOM!!!!!!!I WANT MY PAYMENT of $837.79 OR YOU WILL SEE ME IN COURT! I am also still waiting documentation of the name and address of my puppys breeder, the day my puppy arrived to TPO and TPOs vet who cared for my puppy.
Factory breeding farm outlet. Do not dare to ask about breeder ....at last in our experience. If you are serious about getting a dog find a reputable breeder and stick away from these places
All the pets are healthy and look good... They care about the animals 💞💞💞💯💯👍
Family owned & super friendly!! Willing to work out a deal & always have plenty of reptiles, & other animals like dogs!
The staff couldnt be nicer & the store is well stocked with plenty of choices, except they need to stock some summer t-shirts for the pups.
Expensive 3k for a puppy get out of town lol my pure bred papillion didnt even cost that much with papers
I love this place. Staff is super friendly and knowledgeable! I get all my food supplies and feeders here! Support local business!
Very pleasant personnel. Very helpful. We are enjoying our new bichon poodle!!
Tons of puppies, 1 cat, tons of fish, 5 lizards & 2 hamsters.... Could definitely have more of a selection & prices are more expensive than any other pet stores....
The dogs look happy and well taken care of. The people that work there are kind to clients and the dogs. We got our cutie there
Got my cat from this place! We love her very much and even though they were sad to see her go, they were happier to see her going to a new home
Staff is friendly and you can play with your puppy before you buy it. Prepare to pay a premium price though.
This is a good alternative to the chain stores, they have a pretty good selection and the store is kept pretty clean. The person I spoke with was reasonably knowledgeable about all I inquired.
They had exactly what I needed, plus they have adorable puppies.
A very nice Pet Shop all of the cages were constantly monitored and taking care of. A very nice selection and very friendly staff :)
Thank you for being so kind and helpful. Gave little guy his medicine and he is happy in his new bed!
Great pet store. Had things others didnt. Very helpful staff.
A wonderful family-owned business with a variety of pet products. Got our newest member of the family from here.
They are ready to answer any questions. They had a good assortment of pet products.
They have a medium stock of avian suppys. Good quality
They overprice everything
Theyre all from puppy mills. Go to a shelter or reputable breeder - dont waste your time or money at Toms
Staff knowledgeable, friendly, and helpful. Our family has been regular customers for years.
All sorts of pets, except cats. Mostly reasonable prices, except for the dogs. Good selection, helpful staff.
The staff of this Pet Outlet is very kind and always ready to consult in all questions regarding to pets!
Very friendly service and always have the supplies that I need for my dogs!!
Got my kitten Zelda there I love the store I recommend Toms pet Outlet to anyone.
This store is just a puppy broker.
Was given a price for a puppy over double the price of reputable breeder.
They dont have a good supply of cichlids only the normal little guys
Cant even pet the dogs it’s so boring from what it used to be
Staff is very helpful and kind. You can tell they know the animals
Very nice people 👍
Its a horrible place their turtles are kept horribly and their dogs drink out of a hamster water bottle they poop where they sleep they get their dogs from puppy mills the American people only want something if its cute and fluffy
Great place to get krickets fish and animal supplies!!
Incredibly friendly first time there was eminently welcoming.
Prices are a little high, but convenient and i prefer to support local businesses.
Attentive and caring staff.
I have been going to Toms Pet Outlet for years. They always have what I want.
Young man was very helpful with information something Petco and Pet Smart lack!!
Good bought a dog crate for our new dog.
The workers are very nice I can see the love the for the animals and my girl just love
Love this place we got our little guy there and he is the best!
Closest shop to my house that has feeder mice of all ages. Makes caring for my snakes a breeze
They seem to take good care of the animals, and they are all super cute.
Great place to adopt a pet. Clean, friendly and attentive.
Very good experience they are the only place I can get Pac attack and they have beautiful canaries
I got my dog there a few years ago. It was a little pricy but worth it.
A community mainstay. They do a great job and can help with all your pet needs.
All of their dogs come from Amish puppy mills, if you care about animals do not support this business.
Extremely helpful! Cant wait to go back. Jake was super knowledgeable.
Not alot in choice of fish. But very friendly and knowledgeable staff
Very knowledgeable and helpful staff. Some products are cheaper elsewhere but thats to be expected.
Sweet puppies . Plenty of PET supplies. Been.coming for Many years!!
Friendly and quick!! My favorite place to take my cat
Great shop. Service is wonderful and very nice employees.
Always good looking workers an my dog loves them.
Clean pet shop with respectful employees
Great pet store, love the puppies on display.
Friendly staff and great selection of puppies
I have never entered a pet store that I didnt fall in love with
Friendly employees. A bit over priced but I do like coming here.
I called about From puppy food and was told they had it in stock and they did not.
Cute dogs for sale
Friendly staff and easy to find things
I love going here staff are friendly the only complaint is they are a little pricey
I like the neighborly feel I get whenever you walk in
Staff is always friendly. Great place.
Great as always. That is why we travel out of our way!
Best mom and pop pet store around
Very informative with great customer service
Great selection of pets different animals
Very friendly people! Animals seem healthy!
We got both our dogs here. We couldnt be happier.
Cute dogs not so cute prices
Good website could find a dog at this time
Got the dog bones i wanted for my fur babys
Very attentive. Thank you
People were very helpful and answered all my questions.
Its ok
Love the puppies. Go there to visit.
Loved customer service and the quick answers
I love all the puppies and I love their dashund
Excellent pet supply store and pet shop
Always helpful and friendly employees
Great taking our son to see the puppies
Best Pet Store Around!
At home atmosphere ,puppies,fish and more ,love it here.
I got the most loving dog here 😉🐕
No stars. They use puppy mills.
Super cute puppies, come in and see!
Walked out with 2 rabbits and went to buy 1.
Great small business. Lots of choices
Wonderful and dedicated staff that are always helpful
No pet and product variety. Stinky place. No body offered help.
Friendly staff & nice gerbils.
Their puppies come from puppy mills. DO NOT BUY.
Don’t shop for puppies here.
Great customer service
Great staff and large selection
Love the place and the people that work there.
Items are usually in stock and their process are average.
Great help, happy staff!
Friendly staff and adorable pets!
Very friendly and helpful staff.
Always had good experiences here...
Could be more welcoming.
Not one of those big box stores.
Total reviews rating 4.3
199 Reviews for Toms Pet Outlet 2023:
Review №1
2022-06-22I got my puppy just about a month ago and my main concern was his health and well being. He is the happiest and healthiest little boy and I’m so grateful to Tom’s for the time, assurance, and assistance in ensuring my success as a puppy parent. Not only does their store offer great value, but you can tell that they truly care about their animals and the people who take them home. To the employees, here’s a 15 week update on the mini aussiepoo, now known as Koda!
Review №2
2021-07-28Tom’s pet outlet has such a friendly and helpful staff. place is very well kept and clean inside. bought my corgi here last month, so far he is very healthy with no health issues/problems and we love him so much! they take really good care of their animals and can tell that they genuinely care about them. they also have a great selection of dog food, toys, and treats. 12/10 would recommend!
Review №3
2022-02-27I needed some plants for my tank and the employees were super helpful and knowledgeable. While the plant selection wasn’t huge they had an uncommon selection I don’t see in box stores. The plants where also very healthy and I’m excited to see how they grow.
Review №4
2022-04-09We bought 2 german shepherds here 8 years ago. They are happy healthy and truley my best friends.
Review №5
2022-02-01We obtained our Pomeranian Chloe at Toms pet Outlet 19 years ago. She lived 17.5 years and we loved her more than words can express. Thank you Toms Pet Outlet for bringing her into our lives.😥
Review №6
2022-05-15The staff was very friendly and extremely knowledgeable. We love our newest addition!
Review №7
2020-08-29Friendly, knowledgeable and helpful. Worked with 3 different people and had the same great experience with each. They provided helpful information and when I asked about temperament for a dog breed one staff member was unfamiliar with they quickly found someone more experienced with the breed for us to speak with and then checked back to see if they could help us in any other way.They were great with my children as well. Very patient.We were also looking for a guinea pig. They helped with all of our questions and had great recomendations for habitats, food and other supplies.
Review №8
2021-07-28Bought two purebred malteses from Toms about nine years ago. One unfortunately passed away. When I reached out to one of the owners and asked them if there was any chance the dogs bloodline was still active, they told me they hadnt gotten a dog from that person in a few years. Fair enough. I then asked them if they could contact the breeder directly and was told that they get their dogs from a 3rd party so that the breeders dont have to deal with the public. Red flags started to go off in my head and I thanked the owner and wrote a letter directly to the breeder. The breeder told me the police had taken away all her dogs because she was breeding them unethically. These dogs are puppy mill dogs that are bought from a 3rd party so that Toms can play dumb when the puppy mill question comes up.I also had genetic testing on my other dog a few months ago. He was sold to us as a purebred maltese. He is a mutt. 60% coton, 40% poodle. Zero percent maltese. When I contacted Toms about it, they did nothing. Not even an apology. Please do not do business with these people. Heres some pictures of my purebred maltese. Hes 14 pounds and skinny for his frame. Breed standard is a maximum of 8.5 pounds. There is also a picture of him next to a breed standard maltese. Beware that what you are buying is not even close to what you are getting.
Review №9
2020-03-08We had a great first experience here. The customer service is really great. Very helpful and friendly staff and shout out to Melissa for educating us about the animals. We bought home 2 guinea pigs who are doing well. This place had kittens, puppies, snakes, bearded dragons, guinea pigs, geckos. It was just a fun experience overall!
Review №10
2021-08-14I just wanna say Thank you I believe Melissa helped me pick the most adorable Rabbit.He really is the sweetest and I’m so glad that I decided to take him home. Thank you guys for being so helpful!