Urban Air Trampoline and Adventure Park in Altoona

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Phone: +1 814-626-8616
Site: https://www.urbanair.com/pennsyl...
Opening hours
  • Monday:11AM–6PM
  • Tuesday:11AM–7PM
  • Wednesday:11AM–8PM
  • Thursday:11AM–8PM
  • Friday:10AM–9PM
  • Saturday:10AM–9PM
  • Sunday:12–8PM
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Total reviews rating 4.3

199 Reviews for Urban Air Trampoline and Adventure Park 2023:

Review №1

2022-05-06

We’ve been coming here for Jumperoo for about 6 months now. It’s so wonderful to be able to meet up with my other parent friends and their little ones!!! It’s especially great during the winter hours or rainy days, so they can run and jump amongst their peers and burn off some energy. We love it, thank you for your hospitality!! Woohoo!!

Review №2

2022-03-19

Very busy place. Stand in a long line to get in and for drinks. They keep is very clean though. And kids had a lot of fun

Review №3

2022-02-06

You pay for all day pass and get 2 hrs. Seems to me that they should either change their pass to 2 hrs or offer a refund if they kick you out early because of high demand probably better off coming during the week. Not worth 90 minute drive to give kids a day of fun, when you only get couple hours. Also need more seating for the parents. Could go to trampoline park in butler and get more bang for the buck!

Review №4

2022-03-14

2 stars because the kids had fun. It was a really bad experience over all. I purchased the monthly pass because the website notified me it would be quite a bit cheaper for our family of six then to get day passes. Our ticket said we were there arrive 4-4:30, we were a few minutes late and it literally took 20 minutes just to check us in, and not because of the line but because of the confusing website and the girl doing it didn’t seem to know what she was doing.The website says it’s open until 9 on saturdays we were forced to quit jumping at 6:30. Then if you want to do “glow jump” from 7-9 you must buy a shirt and pay AGAIN. Seriously??? Please communicate that to your customers!!! I really felt ripped off…..We jumped for not even two hour and paid around $100. Not worth it. Also, my daughter and I came down with a stomach bug the next day. I’m assuming we got it there. Probably won’t ever go back unless the kids hound me to much then I might cave but only on a weekday now that I know about glow night on the weekends….

Review №5

2022-06-11

I would highly recommend this place to anyone. I had my daughters birthday party here and both the Host Catrina Crynock and the Manager Paige were excellent to work with. These two employees made the whole experience a breeze there were no issues at all, they were very polite and had a very positive attitude from start to finish. If I could rate them more than 5 stars I would. Thank you for everything you did for us also if the Employer is reading this give these girls a raise its hard finding good employees these days.

Review №6

2022-04-28

Our kids had an amazing time at Urban Air. The place was clean and offered a lot more than your typical trampoline park. Their favorite part was the sky rider. No trampoline park around has anything like it. It’s worth the drive. My wife and I are joining in on the fun next time! Great place for kids and adults!!

Review №7

2022-05-02

My daughter always has a great time playing here. Went to the glow night and she had a blast. I just wish the prices were cheaper to go. My daughter is lucky if I can afford to send her. We have only gone twice in 2 years.

Review №8

2022-01-02

Its a fun place for kids FOR SURE! Weve been there 3xs in the last 6 weeks for parties. It always seems pretty packed and last time there were TONS of kids jumping with expired wrist bands. I understand getting your money worth, but it would make it nicer to develop a system to count how many you left in at 2pm so at 4pm you get the same out... like a turnstile kind of thing ?!

Review №9

2022-03-18

We never had a party there, so we were unfamiliar. We were told to sign in when I got there. Didn’t get help. Asked for help and got attitude. Were rushed during party. Kids were constantly told they were doing something wrong, even in the areas we paid for. At the end, they LOOKED in our gift bags for the plastic rods that held the balloons!. I will never shell out $300 for a party there again. Ever.

Review №10

2022-03-06

Incredibly awful experience. Poor service throughout. I ordered online the ultimate tickets (the most expensive type) for both me and my child - on the website, it was described as day pass and did not mention anything on height restrictions on the activities included. We arrived at 4 (the time I chose when purchasing the ticket), and waited till about 4:15 for our turn to get the wristbands. Then we were told that my child could not have the wristband for two activities that she most wanted to do due to not being 48 inches tall. I asked that I was not aware of this in buying the most expensive tickets (I am not interested in this at all, and I buy my ticket simply to accompany my child), and I was told by the staff that all other activities are available to us - so they mean that no downgrade of our tickets or any refund is possible.Then we went to the cafe to get the food I ordered ahead online, and was given only the drink and told to wait for the others (pizza and pretzel with cheese). We waited for more than half an hour to get the food, and found that the pretzel with cheese had no cheese at all. I asked the staff at the cafe, and was told that they indeed dont have cheese. I asked how come it is phrased as pretzel with cheese online, the staff said the only thing she could do is to refund and I will need to go to the front desk for this. I dont really care about the refund on this four dollar thing, but I was really upset about this situation. So I went to the front desk, and was told the website information is inaccurate - the pretzel they offer do not have any cheese. I said when I paid for it, I did not know this (it is called pretzel with cheese online with description that made me to believe it is pretzel filled with cheese). The staff then changed her wording and said the cheese is blended into the pretzel. Oh come on! I tasted the pretzel and know it is just regular dough. And I can tell the difference between a regular pretzel and one with cheese! So I decided to give up wasting time with them and returned to play with my child - it was already 5pm then, and we hadnt really started playing yet.Then the speaker announced that the climbing area was open, so we went there and found we again needed to wait. So another waiting for more than 20 min before we finally got our turn (the staff there was friendly though). Then we played a bit of others and found that the time was 6:40pm when the speaker announced that one cannot stay anymore if not having paid for the glow night separately. I asked a staff whether our ultimate ticket can stay and was told no. Starting from 6:45pm basically all areas were closed to clean people out and leave only those with glow T-shirts on. We did not want to stay anyway, so we left immediately. Therefore, we purchased the most expensive tickets, had real play time of less than two hours, and had to leave.If I could give a zero star, trust me I would. Last point to mention is something I personally do not like - the place was very dark with uncomfortably flashing lights, and the music was so loud it was hard to hear each other. After returning, I felt like having a jet lag.

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