Staff required to disinfect surfaces between visits
Yes
VCA Old Marple Animal Hospital in Springfield
Categories
Location on the map
Springfield, Delaware County, Pennsylvania, US
Health and safety
Accessibility
Wheelchair-accessible lift
Yes
Wheelchair-accessible toilet
Yes
Amenities
Toilets
Yes
Planning
Appointments recommended
Yes
Phone: +1 610-328-1300
Site: https://vcahospitals.com/old-marple
Site: https://vcahospitals.com/old-marple
Opening hours
- Monday:Open 24 hours
- Tuesday:Open 24 hours
- Wednesday:Open 24 hours
- Thursday:Open 24 hours
- Friday:Open 24 hours
- Saturday:Open 24 hours
- Sunday:Open 24 hours
Other Veterinarian Nearby:
Comments (199)
The only reason I give it 2 stars is because the quality of work the actual doctor did was solid. My dog needed 6 stitches after a laceration he got running outside. This place was an hour away from us which we drove to in a snow storm. They told us to call when we were outside and said they would be right out. We waited an hour in the car. We were told over the phone before arriving (since I am 8 months pregnant and we were driving through a storm) that we would have the option for board our dog overnight for 90 dollars and that we were looking at 800-1200 total for sedation stitches and boarding. We received an estimate that said 2300-2800 and the boarding was 185. Obviously we would pay whatever for our dog so we moved on. The next day our dog hit his leg and broke half of the stitches. Frantic we called them back and asked if we could send a picture over to tell us if we need to come back in and get it re stitched. Again willing to drive over an hour and pay more money to figure it out. LAUREN the vet tech who answered us back after another hour of waiting suggested put an e collar on him. Completely neglecting to answer the question. So we asked her again and say okay we can put an e collar on him but that isnt going to fix the issue so do we need to bring him in or is this going to be okay? She suggested to then find somewhere else closer to us that would take a look since they were far away and in mid sentence trying to explain to her there arent many place around us and our experience thus with them has been subpar in turn making us nervous to drive that far.....she HUNG UP. I mean honestly customer service and professionalism has gone out the door these days. I guess all you can do is leave a review and hope no one else goes through it.
Everyone here is compassionate yet professional. They were able to handle everything, while still treating biscuit and I like family. You can tell every staff member is a true animal lover and only wants to help
Usually don’t write reviews. But this place is a scam. My dog couldn’t walk, I took her in late one night. They did blood work and X-rays which cost $1400 and told me she had 2 torn ACL’s. I took her to get a second opinion the next day. Turns out she just had Lymes disease and needed antibiotics. My vet re did her X-rays for free to prove to me she didn’t have torn ACL’s. A few days into her medicine she was fine. They completely lied to me. Do not recommend their emergency services.
I brought my dog Lex here when she was having seizures. The staff is very friendly and helpful. Wait time was minimal and all of my questions were answered. I was so impressed that I decided to switch providers from my old place and bring her here for regular vet care. My dog has separation anxiety and hates being away from my side for even a few minutes but when I picked her up last time, she followed the vet back inside! I know my dog is in good hands here.
This is my 20th year with this vet. After losing my chihuahua mix after almost 19 years, I adopted a shelter puppy, who I named George. I don’t understand these negative reviews. Adopting a pet is a lifetime commitment. Everyone is complaining about prices, but they are standard. Having a pet isn’t cheap, and blaming prices for low ratings isn’t fair. Nicole at the front desk has been amazing. Alicia, our vet tech, is incredible. Dr. Tannert was so helpful and informative. Let’s not forget Dr Goyel, who diagnosed and treated George when I brought him in for an emergency visit. This place is top notch.
Thank you, VCA Old Marple Animal Hospital , for helping us early last Sunday morning when our kittys life was nearing the end. From the folks on the phone, to the techs and Dr.Lewis, you were all wonderful. Thanks again for making a sad occasion bearable.
They took great care of our Golden Retriever last evening!Everyone was so kind !We called ahead and we were seen immediately.I highly recommend them.
My family and I took our new puppy (Flynn) here and everyone was so amazing. They made the curbside pick up really easy and Dr. Earle gave us the same level of attention that you would expect if you could go in with your pet. Every staff member we spoke to was so kind and ready to help. We loved them so much we signed up for the junior paws+ care club plan and we feel so relieved knowing that Flynn is going to get the best care from this team.
I took my 13yr old large dog very late on a Sunday night for emergency surgery after being attacked by a pit bull and have a 6long gash over 2 deep ripped in his neck. Whenever he turned his head it gaped wide open. I found them in the midst of this horrible situation having never used them before. They quickly evaluated him and because miraculously there was no major artery damage they delayed surgery an hour or two to treat a dog hit by a car. In the meantime they gave us a dark room and towel I could lay down on with my dog to comfort him until surgery and checked on us every 15min. During surgery they let me sleep there since I had work in a few hours (now 3am). They neatly placed both internal and external sutures and a couple of drains. He made a full recovery with no complications and enjoyed life for another 2.5 yrs. I have nothing but positive things to say. The vet gave a follow-up call the next day to see how he was doing. In addition, their fees did not require me taking out a home equity loan to pay unlike some other local emergency vet services Ive heard about.
I have to say I have been to many different vets over the years and dr. Smagala and the entire team and vca old marple have been AMAZING! My cat recently became very ill at the same time of me losing my job so finances became a struggle but of course our pets are like children so we do what we can! The entire time dr. Smagala went out of her way by checking in twice a week and calling new prescriptions when needed. She’s extremely understanding and addresses any concern. It’s hard knowing when an animal is just having a day or something is really wrong. I can’t thank all of them at vca for being flexible with scheduling and so kind with my 8 million questions!! You guys rock!
My dog recently came down with a stomach bug and I made the mistake of coming to VCA Old Marple. After taking my dog back for tests they said that her vitals were fine but that they could do a treatment plan for her. The vet came back with treatment plan (attached) and said what would you like to do? Im not a veterinarian, so Im not sure why I was being asked to come up with the best solutions. I only took the question to be, how much do you love your dog and are you willing to pay. After the sticker shock wore off, I selected the Fecal Test, since I brought her feces in for that reason. The vet then said that I should really go with the medicine because that will prevent her from throwing up. It felt like I was at a car dealership being pressured for extras. I denied and told him that if she was to be taking any medicine it wouldnt be until after more tests are done. I guess since I wouldnt fork up over $400 in medicine the sale didnt go well because he didnt perform the test and instead had a technician come out with my dog and had me sign their form (also attached). As you can see under Diagnostics it says that they recommended the fecal parasite screen. Not only did he not recommend it but I was the one who suggested the test! I will not be taking my pets back, Ive had a much more favorable experience at VCA Wellington.
Recently lost my best friend Cersei and while completely devastated I feel I have to give Old Marple a very heartfelt thank you for not being like most vets. They do not take advantage of you like some other vets do by jacking up the price when your desperate. We chose to have our girl cremated and just brought her home in a beautiful box with nameplate. The girls on the phone were very kind and understanding and the hand written sympathy card really touched our hearts. Thanks again Old Marple Veterinarian Hospital ❤️
VCA saved this beauty’s life a few weeks ago. My cat had gotten his lower jaw stuck between his collar and his neck. When I found him, he was unconscious, his mouth was purple and his eyes were wide open. I thought he died. When he started responding after I removed the collar, I called around to several pet hospitals, but they were either at capacity, or they didn’t take emergencies. With a google search I found VCA and they told me to bring him in. When they took him from me, he was in bad shape but conscious, and struggling to breath. Apparently you get fluid in your lungs when you’re without oxygen for a few minutes. They kept him overnight and called me a few times in his 20 hours there. They said it could go either way, they really weren’t even sure he would make it through the night. So they checked on him every two hours, gave him fluids, and had him in a cage with oxygen. I didn’t sleep well, thinking that even if he made it through the night, I’d still have to make a tough decision the next day if he was suffering. They happily called me in the morning to say he responded very well to the oxygen and that he was purring and loving all the attention from the staff. They told me to come get him, less than 24 hours after I dropped him off. The staff was kind and caring and kept in touch with me even after I picked him up. I would trust them with any pet situation and now I know just where to go in any pet emergency. They’ve earned a customer for life!
Old Marple was a silver lining of a memorably bad situation. Our 12 year old chihuahua had a funny cough for a while (only symptom) before we brought her to her regular vet, a different one in Broomall. They found on chest x-ray she had congestive heart failure that was pretty progressed. Later that same day, things progressed pretty rapidly and by about 9 at night, she was having a lot of trouble breathing. Being that Old Marple is 24/7 emergency, we headed over and called on the way there to give them a heads up. A tech met us to take her from our car, and though we were really disappointed we couldnt come in with her being in that much distress, they assured us they would have us come in if things were to worsen. The vet on service called us and reiterated what our vet had told us earlier that day and was extremely holistic and realistic about our options at that point. They let us into the facility and told us everything they were doing before they did it. The vet tech there was so kind to us and sensitive about how they said things, handled billing, etc. We held our little girl as they helped her gain her angel wings. It was quite a surprise to lose her so quickly, and we didnt imagine not being at our normal vet, but with all that being said we couldnt be more grateful to Old Marple that they were open and able to help us late that night. They treated us and our dog with respect and were nothing but professional. We really, really appreciate what they did for us.
I am incredibly disappointed with VCA Marple Animal Hospital. I initially took my 5-month-old lab mix puppy in because he had eaten some plastic and was having stomach issues. I made the vet aware that he had eaten food within the last 6 hours and they still proceeded to do X-Rays. In order to do the X-Rays they told me that they would need to sedate him because he was a threat to the vet techs. The X-Rays came back and to no surprise, they were not able to tell anything - because he still had food in his stomach. They then gave him medication to make him throw up and called to tell me he had a bad reaction and is very lethargic. They were unable to tell me if he was reacting to the sedative medication or the medication given to him to make him throw up or if it was the combination. My puppy came home in worse shape than he was in when I brought him in. Additionally - when I called them to pay, they told me my dog was ready to be picked up, to which I responded, I have him in my car right now. I was sent home with medication for him never once told what it was. Fast forward two days later... My dog is still having stomach issues so we are charged once again to do X-Rays. This time we were told he is a happy playful pup (obviously no need for him to have been sedated the first time around) Luckily nothing alarming in the X-Rays but when I asked the vet about the medication I was given she said to me, where did you get that? I said it was given to me from you guys. She then said, Oh he does not need to be taking that.Overall the staff was not friendly - I waited an hour for them to bring my dog out to the car when they said he would be out in a few minutes. When they finally brought him out, he was COVERED in his feces. It has been almost 5 days since he visited VCA Old Marple and he is still acting lethargic and not himself. Come to find out he picked up a virus at and he has since passed it along to our other dog. They will charge you, give you medication that is not needed and misdiagnose your dog.
Charlie was very sick unexpectedly this forth of july weekend. A lot of places turned me down except VCA. Dr.Graham was very professional and took great initiative to get charlie better. Can’t thank them enough for taking care of him during the busy weekend!
Yesterday my dog got hit by an SUV following my daughter and I to the store (he got out of the gate after we left and was trying to catch up to us..we had no clue he was out until we heard the sound of him being hit💔). It was a nightmare for our family. A witness that pulled over to help suggested we get him to Old Marple. My dog is a pit/German sheppard mix- he is the sweetest boy but he isnt always friendly to strangers which added to my anxiety about finding him the right help in this emergency situation.Well..he has a fractured skull and bruising around the lungs but our Beans is going to be OK. In fact we just picked up the happy boy this morning. I cannot say enough about the amazing service we received. The staff was great with taking care our dog and great with communicating me (I was a bit hysterical). Dr Rodriguez was truly a blessing..he communicated clearly throughout the process and I felt very comfortable that he really cared about our dog. I was able to call in overnight to put my mind at ease.The overnight Dr I spoke to was also very compassionate.Ive decided to schedule our follow up visits here and will use them for all our needs going forward.
We just recently had to put our dog down and we rushed her to Old Marple because it was closest to us. I had been there years ago and we didnt have the best experience; however, I had a very good experience this time. I cannot thank this staff enough for their care and compassion during such a difficult time. They were absolutely wonderful. We had the sweetest kindest dog, Indi, who was 9 years old and declined very quickly. We were not prepared or expecting to have to put her down. She was part of our family and saying goodbye was extremely difficult. The staff at old Marple was extremely kind professional and truly understood the pain associated with losing our pet. I dont typically write reviews, but I just received a sympathy card in the mail from them, with a lovely handwritten message from the vet (Dr. Cohen) and felt that they should be recognized fortheir kindness. I wouldnt hesitate to bring your pets here. The staff is extremely nice, the office is newly renovated and they did a wonderful job giving our pet a quick peaceful passing. I cannot thank them enough for that.
I left this practice a month ago. I recently had to put a 14 yr old shepherd down. I waffled back and forth for about 2 yrs. I recently moved to the area, from GA to PA and had to find a vet. They had at one time at least 12-14 vets on staff. But every time I called for my shepherd to be seen, I couldn’t get in for at least 10 days. I get having to wait for yearly exams but not for an elderly pet. I called in Jan to have my girl out down and was going to have to wait for another week. She rallied, and I canceled the appt. I ended up doing in home euthanasia in May. I would never recommend this clinic because of their business plan. It is not suited to treat animals that need help right away, especially the elderly
Advertising that this is a 24 hour animal hospital could not be further from the truth. Despite this being the family Vet for more than 25 years, do not depend on them if you have an emergency. All you will get instead are excuses about short staffing, and staff telling you they can make you an appointment in 2 weeks. (2 weeks is not exactly what I am looking for when I am calling for an emergency, specifically a dog with a broken leg). I will never be returning with any of our family’s animals, and if Google had the option available for no stars that would be a more appropriate rating.
Dr.Lewis was VERY unprofessional, I was totally upset & overwhelmed that my puppy was sick & the pricing of keeping him well & alive was so high & just not for him for everybody’s pet?.... & her response was..... (well hey we need to keep our business going & the lights on & I have bills to pay) so unprofessional (sarcastically) ! I will never let her see my dog again & will be putting in a major Complain with corporate ASAP ! & if it wasn’t for this amazing nurse named Felicia that came out & help & explained everything to me professionally I would have took my dog elsewhere she took control of the situation & made sure my dog got the fluids that he needed. I couldn’t thank her enough for her patients and her understanding & because of her my dog is doing great 🙏🏾
Dr. Graham saved my cats life yesterday! The staff were extremely compassionate and caring during a scary situation. Dr. Graham presented all options and was encouraging throughout the process. I could tell she really cared about Calvins outcome. 12 hours later, and hes happily chirping for pets next to me! So grateful for all the staff and their quick response.
My partner and I ended up in a terrible situation unknowingly adopting a very sick cat from Providence Animal Center back in January 2020. After a few days of having our cat at home she became very ill and we took her into the VCA Old Marple Animal Hospital. The staff was able to make us an appointment quickly and were very responsive to our poor kitty. They were appalled at the situation Providence Animal Center put us in and allowed us time and space to have numerous conversations with the shelter to rectify the situation. I cannot give enough praise to the staff and their genuine care for us. Especially Danielle. Thank you Danielle for being so caring of us and the difficult decisions we had to make. We surrendered the cat back to the shelter due to extreme medical needs we were unable to take care of. But this month we adopted another cat through PAWS with a much better experience and will be using the VCA as our go to vet. We had our first appointment last week and were very happy with our service! Even during the strangeness of COVID they handled everything very well and made sure to answer all of my questions.
Thank you Dr. Snyder and all the staff for greeting our new puppy Sammie with hugs and kisses! We have been clients of the hospital for over 15 yrs and are always pleased with the service from the front desk to the ER!
I was met with such compassion when I brought my cat there who had to be put to sleep that I came back when we adopted two kitties who ended up both being sick. We have been to Old Marple 3 times in the last couple months. I found them professional and fairly priced. They are open 24 hours a day, so it is easy to get an appointment and emergency care if needed.They are BUSY if you go to emergency. But, if you need it...you wait!!
I brought my dog, a German Shepard, here to have him treated for yeast in his ears and wow... I have never seen more unprofessional behavior by a vet or a vet technician before in my life. First, Im not sure where the vet tech got her training but she clearly had no clue how to handle a large dog. She starts by immediately putting my dog in basically a choke hold so that the vet can check him over and I can immediately see that my dog is in distress, probably because he cannot breathe correctly. Then the vet claims that my dog is bearing teeth and will require a muzzle. Well, perhaps if you werent choking him then he wouldnt appear to be bearing teeth, which he wasnt. He was trying to breathe. Now keep in mind that my dog is 12 years old and already has arthritis issues so the way that the vet tech was holding him so aggressively probably didnt feel good either. After this episode I suspected that this vet is biased against German Shepards and when i was checking out, the woman at the desk confirmed it when she said that they had seen problem German Shepards before, but that my dog was very well behaved. Yeah, he is well behaved, so why is your vet tech trying to choke him?? So, I will definitely not be back and if you have a German Shepard Id recommend taking them elsewhere, because VCA Old Marple certainly seems unfriendly to that breed.EDIT: Also, after looking through the reviews, I can see other people with shepards also had problems at this clinic... so if you have a shepard just stay away.
These people are professional and courteous! We ended up having an emergency that another vet dismissed us about. When we brought our ill cat here, they had quick answers and were very consoling. They resolved her issues, gave great advice and checkups, and we switched to this vet for ALL our pets needs. Thank you guys for helping our Lucy when she was sick!
I get it we love our dogs/ cats but this place is only interested in the almighty dollar. Better be prepared to pay in full or they will do what they do. Screw you. I paid in full and they don’t offer any payment plans, there nasty about it to! Fast forward about 10 days later ,my dog died. Can’t prove it but when my dog came home, he seemed worse. In my opinion they killed my dog!!
Where to begin with this place. Ive never been through a more stressful visit to a vet. My dogs stomach twisted and we ultimately lost her. This place is closest to my house so at the time we rushed her here not knowing how poor the service is. While my pup was laying on the table and my girlfriend is balling her eyes out the receptionist has the balls to come back and remind us our bill is ready up front. We get ready to leave and were told the bill is about 775$. Of course we just pay the thing knowing these places are a rip off and we head home. We accepted the private cremation. We look at the bill the following day to see the break down. They double charged us for the general and the private cremation. To top it off they charge 250$ to perform cpr. Are you kidding? Im not rich, I wouldve came back there and did the cpr myself if I knew that and probably tried harder than any of them. So we call and they refund us for the general cremation. About two weeks later we get a call that our pup is ready to be picked up. I pick her up and head home to reunite her with our other pups. While theyre licking the box I notice her name spelled wrong!? They spelled it Samanatha when its the common spelling of Samantha. Are you kidding. The best part is I call to have it changed and the receptionist says to me, yeah I thought I saw that spelled wrong. They didnt even think to call and check. We paid 140$ for this and theres no attention to detail whatsoever. I will never bring another pet here. If 0 stars was an option thats what theyd get. Do yourself a favor and look elsewhere. You and your pet are not valued here.
So sad that this is the only animal hospital in the area for our pets! They will wrongly diagnose your pet as well as over charge you for their service which is awful! I brought my cat Simba in on 4/12/21 @1131pm since she was not feeling well. The staff ran blood work which came back normal considering she is 20 years old so they thought it was best to send her thyroid out to be tested which I never received those results until 10:15pm on 4/13/21 which came back normal as well, after calling 6 times that day! It is just so funny that once I brought her home after being at the hospital she did nothing but decline and was acting very strange!!! Simba also passed away today. Thank you for nothing!!!
I had been bringing my now 14 year old American bulldog Jasper here since he was a puppy. There are many factors that are affecting my rating, The one thing I wish in most of all is rating of specific veterinarians, having been a patient so long I have seen so many come and go. I have had times when there was no choice but to see others than my preferred provider. Dr. Will is absolutely amazing, she is the only reason I continue using them. My dog is 140 pounds of pure muscle in his prime and protective of his mom, lol. I’ve had quite a few of them walk in to see him lunging towards them with me (having him secured and muzzled) and a deep booming barkand there’s nothing but fear in their eyes. He gets the bare minimum in terms of evaluation and really trying to see what’s the problem. Then I was lucky enough to randomly get Dr. Will one day he gave her the same greeting as all the others. Completely calm and unfazed she looks at me and says oh big boy, why are you so scared it’s gonna be alright. One look and she knew instantly he’s a puffer fish I call him, he makes this huge show of his size and strength because frankly he’s scared of his own shadow. She proceeded to get in the floor covered in fur calmly approaching and reassuring him. To this day she’s the only one he will allow to approach us, touch him, not fight for his life to escape. When she needed a blood sample no problems as opposed to the time the took him in the back with a different doctor to get blood only to have him ( 95% white) covered in blood all over his coat. They said he wasn’t cooperative and they missed the vein I forget the reasoning but please have the decency to clean him off, one minute he’s fine the next he comes back looking like a horror movie extra. One doctor from across the room, didn’t touch him once, I came in complaint hip pain, well without xrays there’s no way I can tell you anything, I’m in the healthcare field there’s so much you can pick up on without X-rays. So if you’re seeing a different doctor I wouldn’t recommend them but as long as Dr. Will continues to work there I will continue being.a client. She goes out of her way to help calling on days off, trying everything to figure things out while trying not to make you need to apply for the handy care credit. Lol She truly puts the needs of both the animal and owner first. I refuse to let anyone else treat Jasper. She’s literally the best thing about the entire practice. This is coming from a person who due to their employer can get a 35% discount at U of Penn’s Ryan Animal Hospital. If the unfortunate day comes and Dr. Will stops seeing patients there or anywhere else; I will never bring my pet there. I will finally be able to use the huge discount I get for the area’s top animal hospital. Sadly, , Jasper’s last visit will be tomorrow my friend is still there mind and heart but his body has given out. His back legs have had all they could manage. He’s barely able to walk, collapses and he was fine Monday to me being unable to see a dog that has been so loyal, and constant companion suffer, I can see in his eyes a dig that could once jump down a ten step landing jump onto a 4 foot high bed pull a wagon with both my niece and nephew hooked up to him with the utmost of ease barely able to get up on his own. He’s been frustratingly independent from birth and refuses help, he needs to figure a way to do it on his own, I wonder where he gets that from. He has never had one accident ever in the house but tonight he peed on his own foot I could see the Shane and embarrassed in his eyes. He deserves to leave this world with the pride and dignity he lived his life with. Words can not expressing the gratitude and thanks I owe Dr. Will for giving me another year to spend with him!!!!
We took our cat there as emergency. Our vet had called them to tell them we had a cat in critical condition and she explained he needed oxygen and they agreed to take him. We rushed him there and he waited 2 1/2 hours to be treated because they were too busy.The doctor finally spoke to us and gave us her treatment plan and we paid the 50% deposit so he could get treatment. They told us it would be 1260.00 so we paid the 630.00 deposit.The doctor said it would be 1 1/2 hrs. So when we came back to pick him up 2 hours later he wasnt ready to go. Doctor was still with him.We kept calling ( Covid 19 restrictions a we were in parking lot ) and they kept getting him mixed up with other pets but we finally got doctor for our pet and she was discharging him. She said 20 minutes. It took another 2 hours to get him released . They were too busy. He was suffering and traumatized and we were telling them the storm was movie g inand we had to go. They kept us waiting.We finally got him and they charged me 400.00 more than they said it would be!!! They gave us bags of medicine and we left.We realized when we finally made it home that it was not his meds. The meds they gave us were for a dog and would be toxic to a cat! We called them and they basically said my bad and told us to come back and theyll give us correct meds!!Since there was a major storm outside we couldnt get back so our very sick cat had to suffer further.I called the next morning( Christmas Day) and talked to a supervisor. She said she would take a little off our bill to compensate us. I was not going to accept that until I talked to someone about the whole mess.No one ever contacted us and when I called she wasnt there.We found out later that they mixed up his records too.My advice: DO NOT GO THERE EVER!We had to bring our cat to University of Pennsylvania for treatment since he needed real hospital with real facilities and medical care. Its actually less expensive there and they get best care!
Any place that helps the well-being of animals deserves a 5 star. However, the $200 fee JUST for your pet to be seen by a vet is a little insane. At the least cover pain meds but No Im out 200 bucks that doesnt include meds treatment exrays NOTHING. Ill do it for my Dog just wish it included something or were cheaper.
I brought my cat ruby to the hospital. I had been seen by another vet and was told nothing was wrong with ruby. I knew she was sick. The staff here was wonderful and so was Dr Patel. Thank you so much for help with my baby. The only negative thing to get in the door the fee is 225. Which to me is terrible but ruby is so worth it. Thank you!!!
We took a stray cat here due to a nasty neck abrasion. Dr Nao was amazing. She went above and beyond by setting us up with a spay and general care (vaccines, ear infection treatment) the next day. This was awesome considering that our vet was hard to get into due to covid restrictions. She was caring, empathetic and helpful when it came to advice for caring for a stray without breaking the bank. The emergency visit was expensive, but when an animal is in need, it’s worth it to us. We would go there again in a heartbeat.
Went for my dogs first visit. Excellent Customer Service. Love the friendly atmosphere. Doctors were hands on with information& concerns when it came to my dog. Will definitely be my Dogs Veterinarian
I came in because my, cat Gigi was throwing up. ( not your hairball ate too fast throw up ) and she was lethargic. I thought maybe she was having a bad reaction to something and was afraid she would end up dehydrated. Let me note that it was before 8pm ( 6:40pm to be exact when I got there ) but, they slid that $210 emergency after 8pm hospital charge. Now my final bill came out to $1038 after her X-ray ( abdomen ) and the fee for someone to read the X-rays, having a blood test and urine test. I was told by Dr Patel that there was a kidney stone but, it was probably normal. I came home and made an appointment with my regular vet to have her looked at again. Old Marple was going to squeeze as much money out of me as they could. I didn’t trust this place.The next day Dr. Patel called me and left a voicemail with X-ray and blood/urine results. He said on the message that Gigi had kidney stones, an enlarged kidney and her kidney values were high. That I must get Gigi back to the hospital for IV fluids, and medication to help her. Yet the next day my cat was eating and drinking normal again. Then Dr Patel called the next night ( mind you I’m being called at night when the prices would be higher ). He left me another voicemail telling me I must get Gigi in there so she could the get correct medication, IV Fluids for her dehydration. She would also have to say the night of course on the weekend. ( it was extremely important.)Gigi was eating normal, playing and drinking her water. For the next few weeks Gigi was eating normal, drinking normal, playing.I took Gigi to her vet appointment with the trustworthy Veterinarian. Gigi was looked over she was physically healthy and we scheduled blood and urine tests.To make a long story shortI received a call from the Trustworthy Veterinarian today 3/2 Gigi’s blood test came back normal and healthy. Then the Trustworthy Doctor broke down the high kidney values from Old Marple’s tests 3 weeks ago and the kidney values from the blood test from last week with the Trustworthy Veterinary Hospital. ( Dramatically lower readings because, the doctor was kind of confused but, happy to give me good news.)Her readings were very healthy readings.I believe Old Marple tries to make you pay for services not needed or they are misdiagnosing a lot of pets.I felt in my gut that Old Marple was not a good place to take Gigi to. They were all about the money not the health of a cat or any animal at all. I should have taken her to Metropolitan Animal Hospital in Conshocken. I figured Old Marple was closer and I was so worried.Stay away from this Hospital if you want your pet diagnosed correctly and treated properly. I have read so many reviews about this hospital misdiagnosing pets, given un-necessary medication, being price gauged for everything. Yes emergency hospital care is higher then normal Veterinary Hospital I expected that but, paying over $400 for another Doctor to READ Gigi’s X-ray’s thats a little extreme.I will also be leaving this review on Yelp. Yelp has a wealth of information about Old Marple Hospital and how bad this hospital really is. They also erased 8 reviews.I’m sure this review I’m posting now will be taken down.I want to warn others save your pet and don’t bring you cat or dog to VCA Old Marple.To Old Marple Please don’t give me that repetitive “ I’m sorry this happened please email blah blah blah “ This hospital doesn’t care about animals, only care about the money they can squeeze out of people while your stuck waiting in the parking lot for your pet.
I just left VCA Old Marple for emergency services for my dear friend and dog, Faith. On the phone they were patient, in person they escorted her directly to a room ( she was bleeding a lot from her mouth) and was seen by a doctor within 5 minutes. They were great! This is my second visit here this year...the first time was for my kitty Comet. They are excellent, patient and loving with my animals, who are my family. I recommend them for anyone needing emergency pet care. Its scary when you dont know whats wrong with your pets, and this place is clean, organized and extremely helpful.Good job!! Thank you!!
The vet and staff were very friendly and helpful when I took my cat here. They also were very responsive and helpful with an insurance/paperwork issue that I had later on. I cannot remember the name of the person I spoke to unfortunately, but I think she was the hospital manager. She gave me a call, listened to my concerns, and helped me get the necessary paperwork right away. This place is a little far from home for me, but I plan to go back because it seems like they care about my cats well-being more than other vets Ive tried in my area.
Back in July my family took our dog here sadly to be put down after we had him for 14 years. The doctor was so kind and compassionate and told us how what we were doing was such a kind thing to do for him, and made us feel so comfortable in our time there. Not long after I got another dog... unfortunately after having him for only 10 months, I also had to put him down. Hands down, the worst day of my life. I my dog, Bruiser, was sick. But I didn’t know how sick because he didn’t show that many symptoms and was a happy pup. The staff here were so kind and caring, especially the doctor. They took great care of Bruiser, and treated him like their own. One of the nurses even gave me a little angel pin to keep with me. I know this is long but I think the staff deserves to have their work acknowledged and just to know how much they helped me in such a hard time. Thank you to each and every one of you.
I called desperate on a Sunday because my dog was not feeling good. They were able to see my dog the next day in the morning. No waiting time, very sharp with the appointment time. Dr. Haley Andersen was very nice. She didnt think that and x-ray was necessary but I decided to do it and guess what, yes it was necessary, my dog had pneumonia. I got medication for her plus recommendation on home exercises from Dr. Andersen. She followed up after some days with the results of the x-ray. I called couple of times with questions and she was very nice and patient to answer my questions. Very good service.
We took our dog here when our primary vet wouldnt give us an appointment during an urgent concern. Best decision ever. Everyone from the person who answered the phone, the lady who checked us in, the veterinarian and the vet tech were all so nice. They answered all of my questions, addressed my concerns and did a complete examination and explained why my dog could be having symptoms and prescribed us some medication. They even cut his nails for me, even though that wasnt part of why we made his appointment. I thought everyone was very thorough. I will also add that the place was spotless. I have never seen a veterinarians office so clean. I am now thinking about switching Veterinarians after today.
Our sweet, wonderful and misguided dog got into a box of dark chocolate covered almonds and we rushed her over to VCA Marple. I was blown away by their service, compassion, professionalism, and talent. Thanks to the folks at Marple, our Lucy is home by our side tonight and I couldn’t be happier. Thank you to the full staff for all you did for our baby girl; there are not enough words to express our gratitude. While the cost in this case was not an issue, It was reassuring to be given the costs upfront so we knew what we were getting into. After our emergency visit today, VCA Marple will be our new full time vet. God bless each and every one one of you for all you do and for giving us our baby back.
First I want to say the staff here is very kind and well trained. The vets are very knowledgeable. Dr. Aldinger is amazing never any problems she’s done all my boys dental cleanings. The prices however are astronomical (hence the 3 stars). If you are low income this isn’t the vet for you for preventive care. I make good money and can no longer afford to go here. For emergency care I’d highly recommend especially if you live in Delco because they’re 24hrs and convenient. They also have x-ray and lab results quickly. Just be VERY mindful of what they are putting on your treatment plan and ask detailed questions. I was almost convinced to spend $2,400 dollars for a treatment plan given at a Emergency visit. Got a second opinion and had basic labs done and was told my dog was fine spent $150.
Unfortunately we had to put down our beloved family dog, Fluffy. In an extremely trying time, the staff and Doctor couldnt have been any nicer. The doctor professionally laid out all of my options and in a vulnerable moment actually recommended that we put her down so she wouldnt suffer. As I was trying to do anything to prolong the inevitable, she could have talked me into spending anything. To her credit, she had extreme integrity and guided our family to the right decision.We just received a card from the doctor with paw prints included. The card was hand written and extremely caring and considerate. When we get another dog, I will continue to drive past 4 other animal hospitals as they are worth the trip.
This is now my third experience with this hospital for my handicap adult sisters dog. She was told before I got there “if you do not have the funds you might as well put the dog down” as soon as I got there they acted like the finances were the issue however I said I would be taking care of it. They had fixed the dog and everything went well other than the fact that they kept adjusting the bill and giving me different numbers before payment prior to the dog being fully fixed. I was told by the receptionist that her family would not even send their animals here due to the price. Another instance With the dog happened at the end of February. She took the dog to the vet and they said such as last time if you do not have the funds you might as well put the dog under euthanasia. I get there and no one wants to seem to help with the dog in my hands and didn’t want to even give me a price. After arguing they gave me a bill for $3600 and told me it could be more you might as well euthanize the dog. I never had once complained about the total dollar amount due to the dog being important to her however, the result in the attitude of the employees is her Renda‘s the only reason she took the dog there is is because it was the only place she knew it was close to her house that she could rush the dog to. I had questions about the bill and no one wanted to seem to justify. I then took him to Keystone and Havertown and they were the most wonderful crew and rush the dog back immediately. My bill was $801. I believe Dr. Lori‘s practice issue I’m told is the owner has discriminatory thoughts against handicap people and trying to maximize their profit against them. I went in today to go see him and I was told that he’ll be right out 43 minutes later I’m still sitting there and told he was rushed into a emergency cat surgery when the person on the phone behind the counter seven minutes prior to that said that he wasn’t a bird surgery. I have already contacted my attorneys in addition to the animal rights activists in the local area. I would never ever ever recommend anyone to bring their pet here ever again
So I was skeptical to come to this place because of the reviews. Glad I decided to take a chance. The staff was extremely nice and obviously cared about my sick cat. The prices are reasonable. They honored my first free exam coupon which was very convenient. The nurse that helped me and my cat was very kind and gentle and the veterinarian gave me options when it came to treatment plans. I could not afford the whole plan so she told me what she recommended was priority and that it was ok to come back for everything little by little. The place was extremely clean, not sure what other reviewers are talking about. I highly recommend this place!
My dog was not doing well at all. Couldn’t walk. Wasn’t eating. I brought him here and they took really good care of him. He’s back to his old self. They were affordable and understanding. They diagnosed him properly and I’m satisfied.
The best vet that I have been able to find for my 5 dogs !!!!They have appointments available in the same week, the treatment of the staff and the vet have been excellent, and I have never felt discriminated against because of the breed of my pit bulls.
Unfortunately when it comes to emergency, in this area your hands are tied. So my guess is that this place can charge whatever they want. I know that if I waited, it would have been much less than $130 to JUST WALK IN THE DOOR. And Id had an appointment for the following Monday elsewhere, but given my cats ear was leaking fluid, I figured it couldnt wait.$130 just to walk through the door??? No, I think thats taking advantage of people and states that the money is more important.I understand there are costs for the facility, but it seems to me they know you are scared and if you dont pay it or take the treatment, you are a bad pet mom, right?After they took our cat (not allowing us to wait with him, which I really cant stand when vets do this), a woman came out and put a paper in front of us and VAGUELY explained what needed to be done. She hovered and stared waiting for an answer.I had questions she couldnt answer and I needed to discuss it with my partner, in private.I was stressed, worried and wondering where they put my cat. And I felt like each time I asked a question to a vet tech, I was being a pain to them, like I was bothering them.Like I was expected to be a good little owner, shut up, sit down and let them do their thing. Im sorry, but I like to know what Im paying for and understand it. If explaining it to a pet owner who actually wants to know what youre doing, then maybe you are in the wrong career.I felt like we were expected to approve a treatment they werent even clarifying for us. We didnt understand every technical term and the techs werent too interested in explaining it..My experience with other vets has been no problem getting answers to my questions, getting to wait in the same room with my cats and paying reasonable prices.$265.58 seems a bit excessive for an ear exam and a bottle of drops. They say they did a cytology test, but as I said our cat was away from us the whole time so we have no idea.I had forgotten to ask if we should administer the drops that night and they hadnt told us or written it down, so I called back to ask. I was put on hold for quite some time and just decided to hang up. I never got a call back either, even though they knew who I was and have my phone number.I will say that the vet herself, we ended up with, seemed very caring, although the reviews/stories Im reading here about some of the neglect and outright arrogance is alarming.
MY DOG HAS NOT BEEN THE SAME SINCE HIS VISIT AT VCA ANIMAL HOSPITAL.I brought my dog here a couple of weeks ago because he was having a seizure for the first time late at night and I thought it was the right thing to do to seek emergency care. They immediately took our dog to the back to examine him (our regular vet has treated all three of our dogs for 15 years and has never had to take them to the back for examination). Then they turn up with a $3000 estimate of all these tests that they want to perform with no guarantee that those test will tell us anything more than we already know. We only agreed to an overnight watch and treatment with medication if he had another seizure while in their care and decided to follow up with our regular veterinarian the next day for blood work, etc. When we went to pick him up the next day they informed us that he had indeed had another seizure while in their care and that they treated him for it with various medications ( by the way I never received a phone call or any alert to this additional seizure he supposedly had). Our dog could barely walk out of their facility on his own (he walked in on his own) and has never been the same dog since they got a hold of him. He continues to show signs every day, with zero improvement, of being drugged up just the same as the day we picked him up from VCA animal hospital. My regular veterinarian informed me that one seizure does not make an emergency and theres no call for an emergency room visit under that circumstance. He told me that I couldve waited until the next day and brought my dog to him for evaluation without cause for concern. He also told me that most of these places the doctors get paid commission for the amount of treatment that they can sell you. I was horrified to hear that. And now Im left with a dog who paces the room 24 hours a day, never able to relax, behaving constantly as if hes drugged up on something when hes not. Please, dont ever take your animal to this greedy, horrible place. It is simply not worth it.
If I could give more than 5 stars, I would! Highly recommend Dr Smagala! Shes amazing! She is BY FAR the best vet I’ve ever encountered. Living in NJ makes it difficult to drive to Delco, but I’d gladly do it knowing she is the vet caring for my dog. She’s so kind, caring and compassionate. She’s seen my dog, Athena, since she was a puppy and I do not trust any other vet like I trust her! She truly cares about Athena’s health and me as an owner. Anytime I have questions or concerns and I call to speak to her. If she isn’t available she ALWAYS calls me back THAT DAY and helps me out! I am so thankful to have found her to be the primary care vet for my Athena! She is a phenomenal veterinarian!!! Thank you so much!!!
My family has taken our pets to Old Marple for decades. I can only assume that the medical care they provide is quality, but the service and counsel I received yesterday from a handful of staff when I brought my cat in was almost traumatizing. Our cat Prince was having complicated respiratory issues, I was already in tears when I walked through the door. A staff member took his picture and then took him in his carrier to the back part of the hospital. That was the last I saw of him for nearly three hours. My mother and I were then called into a room where a veterinarian proceeded to explain the severity of his symptoms and fate (along with the small mountain of costly treatments) with zero compassion. I walked out and asked for a supervisor, had the chief of staff come in along with the doctor and while he was more sympathetic; no one there that we spoke with was supportive with guiding us in making the best choice for Prince. Rather they push the treatments and try to maximize their profit. They were just in and out of this room and would have a tech come in from time to time with new treatment plans. My mother and I spent time trying to comprehend the services they would recommend, and really felt neglected by the staff. We really wished that a staff member would have stayed with us to help us understand some of the treatments and answer our questions. At one point the chief of staff returned and asked me if I had seen my cat since we came in and I said no, so he said that he would make sure I saw him, left; and then never delivered on his promise. I had to ask an hour later to see Prince. Ultimately, we had to make the agonizing decision to have Prince put to sleep, but I was appalled that in the years of relying on Old Marple to service our pets, that they would make my mom and I feel so expendable and neglected. Im still grieving Prince, but having to recall all of the nonsense VCA put us through makes me livid. I notice that VCA replies to reviews, so if anyone at the business is reading this, please make a counselor available weekly to help families through the process of making difficult decisions for their pets. Please also ensure that your staff treats their people and pets with dignity when theyre there and visibly upset as opposed to exploiting a situation and putting the onus on very costly treatment plans.As of now I would not recommend this business unless youre in Delco and require emergency services.
I truly love this facility. The people here are warm and caring. They make you and your pet feel important, part of the family. I recently had my Morkie puppy neutered. They kept him overnight and half of the next day to ensure that he was comfortable and there were no problems. I heard from other coworkers that their Vets sent there pets home right after the surgery. Also, note I found out my Bentley spent very little time in the crate. Why??? Because the staff cares and they spent time with him. In addition when I picked him up they sat with me and reviewed the process and what I needed to do for followup care. Starting with the ladies at the front desk to the amazing doctors and their assistants, you will fall in love these people. And more important you will definitely trust them. BThey are the absolute best.
PRICE GOUGING / UNNECESSARY PROCEDURES / UNEVEN CUSTOMER SERVICEOn October 28, 2018, we took our cat Goldy in on a Sunday for an emergency appt. because he seemed to be in a lot of pain. A lump was discovered. We were stunned by a bill of $930.65 which included $534.90 for an ultrasound. We are now in debt up to our eyeballs over a cat and they never could tell us what was wrong with him.On Sunday, I was ushered into a private room but it turns out, it is not an exam room. They take your pet to the back. I have personally never been to an a place where they take my children or pets away from me. I waited a long time for someone to come in and talk to us about our pet that was still in back room. They told us they couldnt tell us anything until they gave cat an ultrasound Monday morning. Not knowing any better, we agreed to this. In retrospect, if they couldnt do anything on Sunday and my cats life was not in immediate danger, I should have taken my cat home and taken to regular vet on Monday.On Monday, Goldy was much improved. They did ultrasound which revealed nothing and tried to rush us into surgery on Wednesday to remove and biopsy lump for additional $1000. We said no thanks and asked for our cat back.Unfortunately, before they could bring our cat out they had a spate of emergency cases. I waited patiently for an hour and then cautiously asked receptionist for assurance that I wasnt getting lost between the cracks. She assured me so I went back to my room to wait. However, a ridiculous woman in scrubs self-righteously assured me in a haughty manner that were just in the back there putting hurt animals back together! Not only was this arrogant and rude, it was disturbing. I already knew they had a spate of emergencies. Caring animal lovers do not need graphics about what is going on in the back behind closed doors.The only reason I got my cat back after a good 2 hours was because another woman in scrubs went back and literally begged them for my cat and stressed how long and how patiently I had waited. She also assured me that comment I had received previously was inappropriate and she would correct that behavior.On Tuesday we went to our regular vet who was appalled at the price gouging. He also said the ultrasound was unnecessary. He said it was too soon for a biopsy. He suspected the problem was a past abscess that our cat was still recovering from. He said wait 2 weeks. In 2 weeks the lump disappeared completely.To add insult to injury, these 1 star reviews date back to 2010 and reiterate the same complaints over and over again, yet each review is followed up with the same saccharin response of disappointment and surprise at this highly unusual experience outside of their usual high standards and to please contact Tish Turk to discuss. This oft repeated follow-up comment has become a tawdry, empty, melodrama of dismayHeres a clue: instead of dumping everyone on poor Tish Turk, how about actually reading every negative review since 2010 and taking it up among yourselves to figure out in-house how to actually address our concerns.I will find which other vets in sedelco have Sunday hours so that I NEVER have to go back to Marple again.But hey, the hot chocolate was good.Addendum: as you can see from their response, they don’t touch comments about exorbitant prices or rushing clients into unnecessary procedures. And I still don’t know what poor Trish Turk is authorized to do when all they have to do is pay attention to reviews instead of offering rebuttals.
I dont want to get into many details. But we have had 1 cat die here after spending a lot... i mean a lot. More recently we got charged a good amount for a visit and when asked if we should treat our other cat was told no he should be fine. Now he is sick and they want even more money. Its a real shame places like this care more about money then taking care of animals. We were reminded with this past visit why we stopped going to old marple and why we will never return.I also want to add to this, of course they replied like they are concerned and said email them. I did email them and got the same B.S. thats why we offer care credit... lower your prices and dont overcharge people when they are in a jam. That would show you care, but clearly its all about the $$$ there.
This past week our 12 year old mini dachshund Lucy was having some serious dental issues and needed immediate care care due to an infection and major work done on her teeth. Dr. Andersen and the staff took excellent care of her and she is doing great. She also has had 2 other hospital stays with them that saved her life. Excellent pet hospital. Thank you!
My daughter and I brought my daughter’s kitten there last night because we noticed she was favoring her leg and wasn’t using it at all. Because we’ve used them before for emergencies and there was no other vets open we took her there and expected it to be expensive as it had been in the past. When we got there we were informed that they would have to take us as an emergency visit because they didn’t have any appointments open.They told us how much the emergency visit fee would be and put us in an exam room so someone could come in and ask us what was going on. They then took the kitten back to run some tests while my daughter and I were left waiting in the exam room for over 3 hours with only one visit from the vet to tell us that she would need an X-ray which meant that after almost an hour and a half they hadn’t even done anything with her. At one point we were told that someone would be in to give us the pain medication, etc. and get us out of there....nearly an hour later and two calls to the back later after I walked up to the reception area and asking if we were going to get our cat back so we could get out of there someone FINALLY brought her out to us with the meds.We were also told that she had fleas, she was treated and sent home with meds for that....guess what? She doesn’t have fleas! My daughter’s friend, who is a vet tech looked at all three of our cats today and not one flea was found! I was charged for medication that was NOT NEEDED!I have never been so disappointed in this place before.
Extremely happy with Dr Goyle and staff at old marple vet! My fur baby sonny, wripped his toenail off at the base and was not a happy camper. After calling my vet and not being able to get an appointment, I reluctantly called old marple. I have heard they are super expensive in the past, but found this was not true. The receptionist actually offered me an appointment they just had open, instead of an emergency visit which would have cost more, which was awesome. Dr. Goyle and both of the vet techs were amazingly patient with my nervous and cranky dog. They were very pleasant and compassionate, even though he was not the easiest patient. Other places I have taken him have seemed annoyed at his dislike of vet care. They brought in the treatment plan and final cost before they started, and it was extremely reasonable. Everyone there from front desk to vet, to vet techs were very friendly and they did a great job on his injured paw. He was up and walking the next day. I was so pleased with this establishment that I will be using them for my regular veterinary services!
VCA Old Marple once again did a great job taking care of my puppy. We dropped off Grimlock to get neutered and they took amazing care of him. Hes already fully healed and now hes playing with his brand new squeaky toy that the hospital gave him. He loves it! Dr. Flemming did an wonderful job and Donna was phenomenal!! Everyone is always knowledgeable and friendly. I always recommend this hospital to any of my friends or family. It is definitely worth taking your furry friends to this hospital.
Very disappointed in this vet. Their diagnosis was incorrect and I spent nearly $300 for “emergency care” and meds that were useless to my animal because they were too weak for his severe infection. He got so much worse over the next several days. Their report to my vet also stated that I refused tests being done... this was a complete fabrication. They stated that they were very busy and I imagine that this is the true reason why my animal did not have bloodwork and xrays done. I suggest avoiding this place if you can.My friend also went here and she said that they were not nice and took her for a good deal of money, only to lose her animal in the end.
Thank you to Kate who helped us out with a lost pup we found on Tuesday night. Fortunately he he was chipped and Kate was able to connect us with the owners and we were able to meet and return their pup to them. The convenience of being open 24 hours was so helpful in this situation.
I truly do not understand why VCA Old Marple has low reviews. VCA took care of my cat Braveheart who was recently diagnosed with Stage 3 Kidney Failure. They provided thorough exams and all the possible care to give my cat comfort. They allowed me to visit anytime and kept me up to date on her status during her 2.5 days stay. I also was able to call in anytime to see how my Braveheart was doing. Without hesitation, they always took my calls and provided updates. Unfortunately my cat was unable to recover from her illness as she passed. VCA was caring throughout the entire process and allowed me all the time in the world to be with my cat before and after she passed.I also want to note that VCA is an emergency hospital so if you take your beloved pet here, they will take all necessary means to care for your pet. I do not feel that they are price gouging as they are an emergency center and want to provide all necessary care to give your pet the proper diagnosis. You are able to deny any procedures as they request. I certainly did and they were respectful of any decision I made.I will be changing my other cats vet and moving to VCA for routine check ups as the staff at VCA is amazing and really care for all animals that come in the door.Thank you VCA for everything!
It was 9:00 at night when I noticed my cat had suddenly gone blind and his left eye was filled with blood. I rushed him to VCA to see what was the matter. The doctor looked at him for about 5 minutes and then gave the technician a list of $2000 worth of treatments that they recommended. I was told to check off the ones that I wanted them to do. I didnt know what to do (Im not a veterinarian) so I opted for blood work. My cat was very thirsty so I then asked for a little water for him. I was told they would get it later on. I asked cant he have a little water right now. The technician said she would get it when she had time. So, I took my cat, paid the $137 for the office visit and left with no treatment. My cat died the next day.
Arrogant, rude vet and way over priced!! More concerned about money than caring for my dog! I was referred to Old Marple from my regular VCA vet. My dog had pushed past me while I was connecting his leash to his collar, he had a nice run through the woods, and returned with a gash in his chest. Luckily it was a clean cut in his skin only. The vet at Marple looked at his cut and gave me an estimate of $1100.00 to $1400.00!!! For sewing up a cut.... I asked if there was an alternative and the vet gave me a haughty No. So I told them I was taking my dog elsewhere. They still charged me $120.00 for nothing!! I took my dog to another vet close by. They took him right in and did the stitches. We were out in an hour and the cost was 60% less than Marple. They were so nice and caring to my dog. They did a great job and he is healing nicely. VCA needs to reevaluate. Will be moving my 3 dogs and 2 cats to another vet!!
My moms cat was having seizures so she decided to call here to make an appointment to bring her in. Weve been taking pets here for years and its always been expensive, but the care is worth it for the most part. She tried to make an appointment and the receptionist insisted she bring her cat in for an emergency visit. My mom knew this would have an extra charge, but the receptionist would not let her make a normal appointment.The emergency fee was $172. Once we got her cat in we were taken to an exam room while they took my moms cat into the back to run tests. We were waiting in the exam room for just over 3 hours. We were only given 2 updates on the cat the whole time, which honestly told us notbing. She ended up paying over $500 for tests that gave her no information. I understand the testing is not the vets fault because sometimes there is no way of knowing whats wrong, but she paid over $500 to be told to wait and see if the cat has another seizure.We are absolutely never returning and Id encourage anyone else to look around for a different vet.
I’d like to thank the staff, especially Dr. Earle* for their support after the loss of our beloved dog, Charlotte. Mrs. Earle was very kind and compassionate. Thank you for your comforting words, we will never forget the experience we had at your facility. Thank you.
My cat, Trigger (who I had found in a bush over 4 years ago so I had no clue how old she was) had been sick for a little while and she took a turn for the worst a few days ago... I knew what it meant when I took her out from under the bed when she couldnt even stand on her own... I took her to VCA because I knew they had 24 hour emergency care. A woman whos shift was just ending and was actually walking out the door stopped to look at Trigger and said to call the ER immediately. They brought her to the back and had her examined. Unfortunately it was not good news. I met with a nurse who was wonderful and then Dr. Patel who advised me that after her looking over her bloodwork, examining her and her symptoms that he was almost positive that it was cancer. He and the on call nurse were very honest about the diagnostic testing and treatment she would go through. I knew at that moment I had to make one of the hardest decisions I would ever have to make in my life but I couldnt let my girl suffer so I knew I had to let her go. Dr. Patel and his staff were amazing through the whole process, they walked me threw everything, they knew how difficult this was for me. They let me spend as much time as I needed with her and were very caring and compassionate as I held her while the procedure was done. Everyone I met with while I was there was kind, caring and sympathetic, they could see much pain I was in and how heartbroken I was, they never once rushed me, they made me feel that my Trigger was just as important to them as she was to me. Dr. Patel was great, he was extremely knowledgeable and was very honest with me about Triggers condition but did it in a very gentle way. I cant say enough positive things about VCA, Dr. Patel (who was very honest with me about Triggers cancer and what she would go through if I moved forward with testing and treatments) the late night male nurse (who ran to me as quickly as possible to keep me updated on my girl and brought her to me all wrapped up and comfy) and young woman working the front desk (who was very empathetic and related by sharing her own experience with me) on March 24, 2019. Also, today I received a beautiful card with a handwritten note and ink paw prints from my baby. As hard as it was to let Trigger go, everyone at VCA made my experience as smooth as possible. There are no words to express how grateful I am for this facility.
I would just like to thank everyone who took care of our Shelby girl for her short stay..Sadly we had to put her down last night and it was absolutely devastating. Unfortunately when we brought her in, we were informed the inevitable was going to happen and that we we’re just making her comfortable so we could say goodbye . Dr.wintergrass (I hope that’s her last name , I retained a lot of information yesterday, sorry !) was so helpful and sweet ! It gave me great comfort knowing she was looking after Shelby ! The techs and everyone at front desk were all so helpful and sweet. Dr.Patel was the one who put my baby to rest for good, and was very kind.And lastly, I just want to say we knew how much we were going to be paying when we walked in the door . Shelby was worth it, and this hospital is extremely clean with great staff , and that gave me great comfort .
This hospital upholds the highest standard of care and practices good medicine. They took wonderful care of my kitty when she needed to have bladder stones removed, and followed up on her twice after her surgery. It’s a painful procedure, but the pain management medications and treatment plan kept her comfortable and she healed beautifully. Also, I had several questions on how to address a flea problem in my home, and the staff was helpful, knowledgeable, and Dr. Snyder took the time as well to speak with me about what to do. As far as the cost, you simply get what you pay for. I work in a veterinary hospital, and can get services at a significant disount. I’d rather have top of the line care for my pets rather than cheap prices. You will receive top of the line care here.
I would like to send a heartfelt thank you to all of the girls who work at Old Marple for being so very patient and empathetic towards me and my family on Monday when we had to help our baby Dakota cross the rainbow bridge. They let us take our time saying our good byes to our angel boy and even supplied us with treats for him and offered tea and coffee to us. You’re never truly ready to say goodbye to your fur baby, even when he’s a +120lb 15 year old Golden with cancer but Dr. Haley Anderson was very comforting and even told my mom she was making the right decision and helped Dakota pass with a treat to distract him. We were probably there for a good 2 hours and we didn’t feel rushed or like a burden at all. Dealing with these types of situations every day as I’m sure they all do and not becoming apathetic or callous is a true testament to how much they must all really love animals.Thank you all for making this incredibly difficult and heart breaking day a little easier on us with all of your compassion.
I had to bring my cat in late for an emergency and ended up having to put her down. The staff were positively wonderful throughout the entire ordeal - caring, patient, & understanding. They were gentle with both my pet and my shattered emotions. It was a horrible situation but they made it as comfortable as possible for all involved.
This place has the lowest standard of care I have ever seen in my 40 years as a pet owner. My dog ingested approximately 1/2 cup of raisins this afternoon. I followed the recommendations on numerous sites and induced vomiting with hydrogen peroxide and then called VCA to confirm my next step of having him evaluated as an emergency case. Once we arrived at VCA they immediately took my dog to the back to be evaluated. After 15 minutes the vet came in, introduced himself and asked me to call the ASPCA poison control center. He offered NO information on my dog nor was he interested in any history or background on my dogs health or todays event. I spoke with a veterinarian/toxicologist at the aspca and she advised me of my options of care for my dog. From that point I waited over one hour before the vet returned. Finally a member of the staff went back to check on my dog because my kids were anxious to see if he was ok. The vet returned and simply reiterated the information that the doctor at the aspca had already delivered. Once again had no information to share about my dogs current condition nor was he the slightest bit interested in any history of my dogs medical background. I asked him several times for his professional opinion and he offered no guidance, support or insight. He was the most unhelpful veterinarian Ive ever met. Im sorry but our vet at Township Line Animal hospital is an experienced, well educated professional that offers support and guidance to his patients and thats the standard of care I expect and seek. Finally, he told me that to leave my dog there for 48 hours for evaluation would run approximately $1,000.00. I thought that was an extreme amount of money for fluids and to be evaluated but I agreed and asked for a copy of the estimated charges. When the tech returned with the charges the estimate was over $1,800.00. They actually quoted $350.00 for IV set-up and monitoring PLUS the bags of fluid were extra. What are these people thinking?!?!? Needless to say I brought my dog home and Im going to monitor him closely until Monday when my vet at Township Line is in. This is absolutely ridiculous. I have read numerious reviews about the lack of attention to care from VCA and the exorbitant amount of money they charge people but I have experienced this first hand today. They are not interested in caring for pets with emergency situations- they are interested in one thing and one thing only- to charge people HUGE amounts of money when theyre most scared and vulnerable. Shame on you VCA for your lack of professionalism, love and respect for animals. You are a disgrace to those that dedicate their lives to the care of animals who are fair and respectable.
I brought my youngest cat Shane in for an emergency visit. He wasnt doing good at all and I was a day shy of my check clearing so I rushed him in anyway with the little I had. They were so patient and attentive and very kind. They checked him and his kidneys were failing and I had to put him to sleep. The vet i had, i wish i remembered her name but i was too upset to think about anything could see my pain and got emotional with me. They helped me out tremendously during a very very hard time. Im still crying as i write this, but they really did everything they could do and beyond to help me and my poor baby be at peace and make it as simple as poasible for me. If the staff reads this please tell her i thank her from the bottom of my heart she was amazing as well as the rest of your staff. Just thank you.
Compassionate, personable team. Reasonable and transparent pricing. Love Dr. Patel and Dr. Mitchell.
EDIT: They did refund the cost of the X-rays, and it took very little mental and emotional energy from my end. Hence the chance in my rating. It was still an unnecessarily stressful and rushed experience, and the fact that this mistake was made at all still concerns me. Im glad that they made this right for me.I brought my service dog, Branka, in through the emergency room because she was in a lot of non specific pain. I did my best to figure out what might be wrong before bringing her in, and I really wanted to wait until Monday when my regular vet could see me.My family was worried she was in too much pain to get up an eliminate on her own. So my dad drove us there. I was in hysterics by the time we got there. And this begins one of my complaints, they rushed me in everything.The first thing they established was that Branka was eating and drinking, hadnt vomited, and likely hadnt ingested any toxins. I know enough to understand that this means whatever was causing my dog so much pain wasnt likely to be life threatening. So there was absolutely no need for the rushing that took place.I stated to the staff often that I didnt have the money for surgery and that I wanted to wait to see my usual veterinarian.They came out with a long list of treatments in a treatment plan, wanting to try them all at once. I explained which treatment was my priority, and that when that treatment was finished I would sign off on the next one.The way the have you consent to the treatment plan is crazy. They have you initial and sign the paper AND THEN the staff cross off the treatments you refused.What ended up happening was that a set of x-rays I refused wasnt crossed off when I insisted that I wanted to wait. The x-rays were going to be a last resort because, again, I didnt have the money for any kind of surgery that might be needed, and because the doctor had told me that from my dogs reactions to the initial exam, it seemed unlikely that anything was wrong with the abdomen.My dad and I stepped out of the clinic so that I could take a deep breathe and clear my head. It was a break from all the rushing and pressure that I desperately needed ever since walking into the hospital.While we were away they gave her the x-rays. My dad and I were confused, hurt, and furious when we found out. We had a long discussion with the doctor when we got back about what went wrong. She apologized, but it was really insincere. She was really condescending, pointing out all the mistakes made on our side, how we should have spoken up before she explained what the x-rays found (which we did do, but not at the right time or in the right way, apparently). What was most upsetting was she didnt want to admit there was anything wrong with the system they used. After all, I signed off on it.But I signed off on a lot of stuff I didnt want, because then the staff would cross off the list. What they should have done was bring me a newly printed out copy (we had so many defunct copies of the treatment plan, in the first hour every five minutes the staff would bring in a new one for me to sign) that only contained what I agreed to. No crossing things off. Just bring back a clean copy so I can sign it or refuse.But thats not what I happened. So on top of it being a miserably experience in terms of Im taking my service dog, who has literally saved my life, to the ER, but Im being rushed and pressured and manipulated, and the only break I got was one I insisted on, but when I left the bill was double what it was suppose to be.All we needed was the initial ER cost, the exam, sedation for my dog, and pain medication. I also agreed to giving her a lime diseases test because Ill be getting it back today or tomorrow, where as if I went with my usual vet Id get it in 10 days. All of this should have come out to about $300, but the x-rays doubled that.I read some of the other reviews and thought I could handle it, that I wouldnt sign off on what wasnt needed, but apparently theres no way to do it perfectly, and its going to cost you.
I was very impressed with the staff at VCA old Marple, especially Dr. Rodriguez . He was very compassionate and very smart. I will use this place as my regular vet now and not just an emergency vet. Thank you for the care you gave to Yuki during her last day .
Don’t know why this facility has so little stars. I came here about a week ago to say goodbye to my cat of 17-18 years and I must say that I have never been to a vet hospital so courteous. They not only gave me plenty of time to cope with this new life adjustment and say goodbye to my best friend, but they treated us with the utmost respect. In no way was this a simple situation, but Old Marple’s friendly, empathetic, and knowledgeable staff made the process much easier for us. Thankyou to the vets and staff at Old Marple!
Our fur baby had a stroke on a Sunday morning and from the intial phone call until the time we left the office, the staff helped make an unpleasant situation a bit better. They were very helpful, compassionate and understanding. We didnt have to wait and they kept us informed every step of the way. I cant say enough good things about Old Marple Vet.
I brought my dogs seizure medicine to be refilled near where I work - they called Marple to have them fax the script, that was around 9:00 this morning. I then called a few hours ago and was rudely told she would give the message to the ER Doc, its now 2:00 and just called and doc still has not called in the prescription. I am out of pills for my dog, that is my doing, but I figured I could get his script filled within a day as I do mine....thanks Marple for the wonderful attention.
They do not even deserve a star. Recently we had lost our fur baby and we had brought our beloved pet to be cremated . It was 5 am we were treated second best the vet tech was more concerned about the animals who were in rooms being tested than us while we held our dead dog mourning over an hour pro longing our goodbye . Then they proceeded to take care of everyone else and leaving us again . Then when it came to pay they made us carry our dog to the front counter with tears in our eyes . So we are forced to pay before handing over our pet. Then the vet tech she runs around saying she needs to make labels for another pet. While I was still crying holding my pet. My significant other had to yell and say listen can you focus on us and help us . Then the woman was like okay and just took our dog and walked away. There was no compassion . There was no feeling or care of the loss that we are going through. They were so concerned about the dollar amount. Of the living rather than the compassion for the dead.
Absolutely love it. Such a welcoming environment, these people really really do care about your pets. Every time I bring my kitty Kokomo in, at least a couple associates stop in their tracks to ask if they can meet her. They give me great advice and have a very reasonable wellness care plan that has made everything so much easier for me and my baby. So glad I found them!
They could not be more insensitive if they tried. I was literally crying in the appointment. I was trying to make some very difficult decisions for my elderly cat I felt bullied and shamed the entire time. I wanted to understand WHY I needed to do these diagnostics - I didnt want to torture her. They were totally unhelpful and cruel. I ended up sobbing in my car. I called another vet and actually ended up doing the SAME TESTS, but now I know why Im doing them. And Im not someone who usually cries in front of other people. It was a horrible experience. I will NEVER, EVER go back there.
Have never felt more uncomfortable in my life. Was charged an arm and a leg just to walk in the door.... on top of that, they told me my dog was having numerous problems that other vets said were not the case. Charged $40 for one shot, charged for tests I did not know were optional/unnecessary... I felt like a con artist was “taking care” of my dog. Very unhappy.
If your pets are family, you should be going to Old Marple Vet. Weve been bringing our pets to the doctors at Old Marple since I was a little girl. The doctors and nurses at Old Marple have always had a personal relationship with each of our pets, who are always so excited to see Dr. Will & Dr. Lawrie. The doctors were a particular help in the past for two of our dogs who anyone else probably would have simply given up.There were several reviews I read that rated Old Marple with 1 star, saying that they overpriced their services. My response to that line of thinking is that you arent going to get better care than at Old Marple. The services are appropriately priced. When I took my brand new puppy to a few other vets trying to save money, all three vets misdiagnosed her, and she was just getting worse. I finally went back to Old Marple asking for their help. My dog got a proper diagnosis and treatment, and was back on her feet the next day. What was amazing was how Dr. Will and the office staff helped me to get set up with VPI pet insurance. For a small fee each month, Ive saved thousands in medical bills. When the insurance company wouldnt cover a certain test and treatment, the doctors at Old Marple helped me to fight it.
Excellent service and communication. Client service is polite and responsive. Doctors are wonderful and take their time to explain everything clearly. Nurses are friendly and handle your pet like they are their own. Cannot recommend them enough!
I have decided to post this review about my veterinary hospital of over twenty years. I recently brought my new puppy there to be spayed. I was initially dissatisfied with the lack of communication about her recovery process. I was told different things by two different employees I spoke with. I felt as if my questions and concerns were not being heard and I was being “yessed”.I was also informed that her nails had been cut after the spay. I was confused because they had just been done two days prior. Dr. E. expressed that cutting her nails was difficult because they were black. At no point was there any mention that she had been hurt.When I picked up Sky I was shocked to see her condition. Her paws were completely covered with crusty dry blood and her nails had been cut way below the quicks. Her paws had also been covered with white powder in what I imagine was a crude attempt to lessen the bleeding. It was horrifying to look at and no doubt caused her immeasurable pain. Whoever cut her nails clearly could not see straight.I immediately contacted the office where I was told by Jamie R. (manager) that it was complimentary and standard procedure. They refused to tell me who had cut her nails and said that they did not know. I sincerely doubt that this would not have been documented. I found this to be very disturbing as whoever cut them is in severe need of proper training on technique. They had no right to administer this additional and unrequested service. Furthermore, they have no right to not document who is handling the animals. The fact is that they do know and have chosen not to provide me with the information to me a paying customer.Jaime R. (manager) felt the need to change their whole protocal after this incident protecting them against their next incident. The fact is that they should notify any customer of “any” additional procedures whether they are complimentary or not and notated.During the follow up appointment, Dr. E. who performed the surgery clearly told me that she had no idea who cut my pup’s nails. I find that hard to believe since it was her following up call after the procedure notifying me that her nails were nut. All lies!!After conveying my displeasure to the staff I was offered a credit of $50. As of today 3/23/2017, this has still not been processed. What an insult after being a loyal customer of 20 years, 3 dogs and spending well over 30K in procedures. Meanwhile, the procedure itself only cost $400.00.In closing, I will “never” be returning and wanted other pet owners to know about the apparent standard of care offered by VCA Old Marple. This has nothing to do with the money but how I was handled and insulted by management.
Took our dog there for an injured paw. 2 different doctors missed a piece of wood in her paw and ended up with a staff infection. went to different Vet and tried very hard to play catch up with the infection which got the best of her and we had to put her down yesterday. i will never promote this vet clinic. only nice part was front desk help. The doctors need a new profession. unable to give 5 negative stars.
We came with an emergency with our cat Loki. They immediately began helping him and explained everything to us they were going to do. They saved Lokis life. The doctors and staff here are nothing short of amazing. They are compassionate, understanding, and more than helpful. Loki and I thank you for what you did for him.
Took my dog there on an emergency visit and everyone we encountered there was so kind and gracious. From the reception staff to the vet techs and Dr. Altmeier, it was truly a very good experience given the greatly upsetting situation our dog was suffering through. Would absolutely recommend based on my experience.
Very happy with the services weve received here. We moved to the area and almost immediately had to put one of our dogs down. The staff was so fantastic and accommodating. Dr Aldinger is so compassionate and truly loves the animals. We will continue taking our other dogs here. The new renovations to the building are beautiful!
Horrible. After 2 emergency visits and two (wrong) diagnoses later, I decided to take my dog to Penn Vet. Penn was able to actually help my dog and find the root of the injury. In addition, the one male receptionist was in a horrible mood slamming keyboards and phones because his computer wasn’t working - which is absolutely unacceptable in a service role. Would not recommend.
Dr Tannert Killed my Beloved Cat !! She didn’t provide accurate medical care or suggest an antibiotic because she was only concerned with money!! Please don’t take your Best friend to old marble , I lost my Best friend because of her negligence!!
The prices were on average 150% higher than two other Animal Hospitals in the immediate area. In our time of need we were price-gouged. We also felt a lack of compassion to both us and our pet from the Dr. Lee, however, the rest of the staff was quite cordial. The hospital itself was airy and spacious.
I cant even put into words how great this hospital is Dr. Murray, Dr. Patel and Lisa Hewlett the hospital manager saved my dogs life my family will always be eternally grateful. When no one else would help us they did they truly care about the animals. I personally have found a forever vet and i will be sure to refer all my friends, Family and anyone i may meet to bring there pets here.
Ive had one good experience as a veterinary ER and one poor one, largely due to personality.However, I found out this evening, though that the Veterinary Specialty Center of Delaware (where I have now had two very positive veterinary ER experiences) charges only $125 plus as opposed to $160 plus here. I have found much more bang for my buck in Wilmington as well as more professionalism.
Our family dog went in on a Monday afternoon for kidney stones. We were told that surgery to remove the stones would be $9,000. Outrageous. We searched for other vets who would operate for less. Upon finding an affordable vet, we asked to pull the records and bring our dog elsewhere. They called Corporate and they agreed to reduce the price of the surgery, after already sedating our dog (without our consent).The doctor (who specializes in crisis management) knicked his urethra (unbeknownst to him) and urine subsequently leaked into his body. This cost respiratory problems and swelling. They had NO idea they did this and the dogs health just plummeted. Had the doctor used his crisis management skills, he would have known the negligent error of his ways and corrected immediately. Instead, they let the dogs health plummet and had NO idea how to rectify.The dog died Wednesday night (48 hrs since he went in). We asked them to wait and try more antibiotics while we called other vets. When we called back at 10.30pm, the night doctor on duty said too late, we already euthanized him.The devastation his death has caused our family and our other dog is indescribable. We had his charts analyzed by numerous other vets who all said the same thing There was undetected and untreated urine leakage that could have easily been treated.We have not heard a peep from them but we will not go down without a fight. If anyone at all has experienced similar situations from VCA, please let me know. We plan to take action against such a disgusting and incompetent corporation who should be ashamed of themselves. Truthfully, I do not know how the board of directors can sleep at night knowing they strip families of their companions and money. How dare they, and how dare they allow unqualified doctors to tend to pets.We are hoping to spread the word and implore you: DO NOT TAKE YOUR BELOVED PET HERE.
They did a great job in helping out with an emergency I had with my dog when we had a bad snow storm and they were the only vet open. I was there a total of 3 hours and it is pricey. But they are a very good vet in a pinch. I have to give alot of credit to the young Lady Stephanie who was working the front desk she was doing a great job on being on her own.
Took my dog in for an emergency visit due to an eye issue. Told me she had an abrasion and gave me eyedrops. Also told me to come back if the problem did not resolve itself. The problem got WORSE and when I asked if i would be charged if I brought her back in even though the vet didn’t imply that, they wanted to charge me 82 dollars. Never going back here again. Expensive and stupid.
I rarely use this vet, only when absolutely necessary. However, instead of going to my regular vet to have my dogs nails clipped, I made an appointment with Old Marple vet since they had a 3 oclock appointment on Saturday while my vet was closed. I was told to bring my dogs rabies certificate for they did not have this on file as they are not my regular vet. I arrived at 3 to an empty waiting room and realized that I had forgotten to bring the cetificate. I was told to scan it to them after the appointment when I got home.I agreed, but then I was told they could not clip my dogs nails without the certificate. I found the rabies tag in a pocket of my pocketbook. This is the tag I had received in Feb 2015 when my dog got the 3 - year rabies vaccine. The receptionist said fine and took the tag into the technician. But it seems this was not acceptable for the technician said the tag did not have my dogs name oni t. Surely, these vets know that no rabies tag is personalized -- each one has a serial number instead.Frustrated, I drove home for the certificate. 20 minutes later I returned, but it seems that an emergency had come inn while I was driving home and that the emergency takes precedence over a nail trim.(of course) The receptionists had no idea how long the emergency would taer and said I could wait.I left, swearing to never return to this practice. I realize that I had forgotten the certificate, but why the rabies tag (dated 2015) was not sufficient is beyond me. In the future I will continue to use my neighbor vet for even though Old Marples hours are more convenient, it seems to me that they do not try to accommodate or work with the pet owners who go there.a one-star out of 5 rating!
We brought our cat in because he was urinating in inappropriate places. They came up with a treatment plan that totaled $1500. $70 just for the vet to look at him and do a simple exam.. Sent us home with 15 opioid painkiller drugs for the cat after giving (supposedly) a shot of some type of anti-inflammatory drug that was actually for nausea.. They wanted $250 to do a bacterial culture on his urine. The vet tried to push this on us and said that they werent really allowed to use this lab, but its really cheap. What bullshit. I called a different vet and they immediately gave him an antibiotic. The drug was less than $10. AVOID THIS PLACE LIKE THE PLAGUE.
I rescued a puppy from being put to sleep and a week after my puppy was attacked by a female pitbull. we paid 410$ to have my dog seen and a chest xray to find out that he had punctured lungs a he would have to be put on oxygen and pain meds until he recovered and just for one night everything came to 1100$ which I did not have right then and there to pay for so my option was to pay for treatment or pay to put him to sleep. when I asked just to set up a payment plan for the oxygen they would not help me so after an hour of refusing to put him down and gave me the only option of signing him over to them so he could live but I would never get my dog back. I thought people choose these careers for the love of animals not money. now I have to deal with my kids asking me for our dog and theyre too young to understand what happened.. so uncompassionate.
Designed to gouge the pet owner in the case of an emergency. They consistently recommend unnecessary treatment and the most expensive meds on the market. Their focus is not on your pet, its on their bottom line. Do not bring your pet here.
The veterinarian who cared for my cat was kind, understanding, and compassionate. Coming in for an emergency, he worked with me to find a reasonable course of action that worked for my pet and for our family. What else could you ask for from animal hospital or vet? Thanks, Dr. Altmeier!
I would rate this animal hospital a zero if this site allowed me to. This is by far the worst animal hospital in Delaware County, hands down. If they did not have 24 hour emergency care I truly believe they would be out of business. I have personally had horrible experiences with this hospital treating my cat for urinary blockages. When I posted this experience to Facebook I had at least 10 people respond to my post saying this was a horrible hospital and to get my cat out of there. There are much better hospitals in delaware county with owners who actually care about helping animals before making money.
Adopted a cat and came for my free vet visit. Staff were very very rude. Can’t recommend them.
Terrific place with awesome people. Caring and attentive. Clean and efficient. Responsive 24/7. I took my lab for emergency surgery and could not be happier with the care and all follow up visits.. Sad to see past negative reviews. This place deserves much more credit.
Rude and not a bit helpful. Did a stool sample for my cat because i was planning on leaving him at the hotel for a couple of nights. They didnt call me for a week even though the lady at the front desk said i should get a call in 24 hrs. Had to call twice to ask for the results and no one knew what to tell me. The workers at the front desk are clueless. Turns out the sample was positive so had to get him deworming medication. This was the first time he was positive so i didnt know how to give him the medication. I asked the lady at the front desk and she barely even explained it and was very rude. I never had problems until now. Very dissapointed. Maybe should get better staff.
They are all about making money. My advice is find another veterinarian hospital that are reasonable pricing and they don’t give your pet unnecessary treatments so they can make more profit. I would never recommend this place to anyone.
Scumbags is all I have to say. Theres no option for 0 stars so I have to give 1.Just dont go, no matter what, youre going to be overcharged, youre going to have people who dont care about your pet. Dont go, dont go, do not go, please stop, no, no, no, no. Its all about money. I understand you need money because thats why we work, but I couldnt even date a check for two days later just for xrays. Xrays that I got for 160 dollars cheaper the next day by the way. 130 dollars for walking my dog through the door, taking her in the back and coming back saying they need to do xrays. SCUM SCUM SCUM SCUM SCUM SCUM SCUM
The staff are wonderful and no complaints when it comes to my dog. They are prompt and great at their job. So sweet and seem to care alot for the pets.
This place was the worst place Ive ever experienced in my life. I wont go into detail but from what Ive heard from the situation the employee was fired. If u love your animal you wont t choose to bring your pet here.
This is the worst vet i have ever been to!!!!! I found a cat that was hit by a car but WAS NOT DEAD YET and i brought it here because it was the only vet that was open. When i went in they wouldnt even look at the cat they told me they wanted $400 from me to look at the cat and put it to sleep, so i told them this is a cat i found in the street he is suffering and i DO NOT HAVE THAT TYPE OF MONEY so guess what they said sorry we cant help you!!! All they care about is money not the animals! And when my dad went because our dog was sick they treated him and charged my dad $900 and the next day called and said he needs to be put to sleep so when we went up their before they put him to sleep the dr said i need another $1,000 before we put him to sleep!! I FOR WARN ANYBODY GOING HERE
This place is beyond overpriced! They charge more than my OWN doctor bills. You are forced to go there in an emergency after hours or a holiday and they know it.
This place treated my baby with the up most respect... I totally recommend this place to everyone whom love their babies as much as I do...
Im sorry but visit there was horible. Went for a broke off nail that needed to be sealed and bandaged, a 10- 15 minute deal at most and instead was there for 3 1/2 hrs. Saw doctor for less than 5 minutes who actually did nothing, but had an assistant do it. Took over a half an hour to do just what we said to do when we got there. Then to top it all off. They check us out and we leave. Drive all the way home, to get a call to say they didnt give us her pain meds, so had to go back for that, another over half an hour. Thats not all, no discharge papers either. Horrible, but were real fast to say about 150.00 dollar fee to be there and made sure to process bill and get it signed before anything, and supply 3 copies of that to me, but couldnt make sure we had discharge papers to care for at home. Worst ever.
Staff is great. It is also a pet emergency hospital. Both your pets and yourself are treated with respect.
Everyone is super friendly,the staff are extremely nice and polite. This place is underrated in my opinion
Me and my puppy are thankful for Dr. Lauren Rubinsteins commitment in getting a export heath certificate. All the staff were courteous and sweet.
Very compassionate and helpful! Made me feel a lot better during what was a very stressful and scary time. Highly recommend.
Everything was explained to me ahead of time, regarding quarantining.When I arrived everything was exactly as described.The tech was great with my Jack and the vet actually had me on speakerphone during her exam.Best vet ever! Thank you from me and Jack!
Bring all my fur babies here. Great. My dog Bella has to say hello to all. Staff is great. Very understanding and helpful
All I did was call for advice and the woman on the phone was so compassionate and determined to help with my concerns about my dog. 👍👍
Brought cat to hospital as an emergency on a Saturday night. She stayed overnight. She appeared to be completely recovered the next evening. I was very pleased with her care.
Everyone there is so Kind and Friendly. They show you how much they care, for your pet and you.
We have been using them for years. There are many doctors there but we only see Dr Johnson who saved the life of our dog while three other doctors who either didnt care or neglate the symptoms.
Very caring staff great with pets.
I am extremely happy with the treatment that my dog, Chunk received from Dr. Goyle and the staff at VCA Old Marple.
Place has never changed since they were private. It is a death trap, animals go in with one issue and come out with another. They want money up front for treatment even if they are not sure. Receptionist area still not helpful / rude. Its ashame that there is no good 24 hr care around that is close by.
All I needed was a new oral syringe because my vet is closed for the weekend and they wouldn’t help me.
These people have one priority, and is not the welfare of your pet, but rather how high they can tally your bill for their services.T
I cant say enough about VCA! My dog had to have emergency surgery which followed with a long recovery and multiple follow up visits. The staff at VCA is not only very responsive, but has excellent customer service. More specifically, the doctors are very patient with you, and will answer any question you have and take time and talk your options through with you. We were so pleased with the service that we decided to go here full time for our vet needs!
They are so kind to our dogs and especially 1 that has anxiety issues.
All vets are very good especially the medical director, Dr Robert Lawrie, who is one of the most compassionate vet, but the prices of VCA are really high,
Spoke to a tech about x rays and they said they would hold on the xrays till they had written agreement less than 30 seconds after signing I call to cancel they say of course I wait for an hour and 45 and they try to charge me an additional 286 for the x-ray I canceled almost 2 hours ago
Very nice dr seemed pretty knowledgeable but as usual pretty expensive
Excellent staff. Very helpful and patient.
Had my dog groomed at VCA old marple this week, Was horribly upset when I saw my dog,so let me begin by stating that I handed my dog to the dog groomer and then had to go into the hospital side, when I came out of the hospital bldg., the groomer was sitting outside talking on his phone, so I was curious to know exactly where was my dog, That was very concerning, before I handed my dog over I told the groomer that I absolutely did not want my dog shaved he io know what you want a # 7? not really sure what that meant, after I picked up the dog and saw that he was totally shaved except for his chest and ears, I called VCA to express my disappointment they were very apologetic and offered to have the groomer call me, which he did and that discussion was not helpful at all, so dog owners might want to reconsider bring their pets to another groomer with a lot more experience, would not recommend and would never go back, it cost 60.00 which was also outrageous, my dog was with the groomer for a little over an hour
I saw a lot of the negative reviews on Google, but I have to say I had the best experience possible here. I adopted a cat and only a few hours later wound up in the emergency room. I was a mess. I barely knew my pet and I had no idea what to do, but everyone at this hospital was extremely accomodating. They were very gentle with my cat. They explained everything that they were doing and what was happening to her to me. They brought out treatment plans and went over everything on it with me, taking into account I hadnt had her very long and would probably not want to do all the expensive diagnostics. They gave me time alone to call my parents and calm down and they even reached out to the shelter I had adopted her from and had them take over her medical needs at their clinic so it would be free. Moreover, working with the shelter, I was fully reimbursed for my emergency fees. They truly seemed to care about my cat and were very understanding of my emotional state. They explained everything to me and I couldnt be more thankful. They saved my cat and did all the work of calling the shelter to sort the mess out for me.
Expensive but worth every bit, Ziggy is 12and needed dental surgery, they took great care of him and followed up with many calls
We had to put our Boston to sleep today and the people at VCA from the phone call to schedule, the entire process was seamless and handled wonderfully.I want to thank everyone involved.
The meds they gave my dog just made his situation worse and he had to be put down shortly after.
Amazing staff. Hospital was clean and welcoming
Great care and follow-up care.
Needed an urgent appt for our doggo. Curbside drop off, phone evaluation/diagnosis/management plan, curbside pick up. Thought the whole process went very smoothly. The staff/vet I met/spoke with were very professional and friendly. Made me feel very comfortable that even thought I couldnt go inside with my dog to have him be seen (because of COVID), I knew he was still going to be safe and comfortable (as any dog can be at a vet). 24 hour open service, which makes me feel very reassured to have this clinic in the community!
IF I WAS ABLE THIS WOULD BE 1/2 STAR. I HAVE NOW BEEN WAITING 13 HOURS AFTER CALLING FOR CATS BLOOD WORK. I WAS PROMISED A CALL BACK. I HAVE CALLED 4 TIMES AND EACH TIME BEING TOLD THAT NONE OF THE 3 DRS WORKING HAD TIME TO REVIEW AND CALL MEI SAID I DIDNT CARE THE TIME SINCE I AM SO UPSET ABOUT MY SICK CAT AND WASNT ABLE TO SLEEP. I FIND IT HARD TO BELIEVE THAT ONE OF THE DRS COULDNT TELL ME.
Caring, kind, and professional.....treats each patient as their own.
Because he needs good health care just like you and I
Not very empathetic and everything feels like a sales pitch. Everything is expensive. We wont be going back.
The doctor is very nice and thoughtful
Great care and service for your pet! I highly recommend it and they work 24/7 if theres an emergency with your pet.
Dr Snagala is very caring. I give her a high recommendation!
My puppy ate three brownies and two chocolate cookies and I was panicked. I called two other veterinary hospitals - one didn’t have an appointment and the other told me to call poison control. Poison control had me on hold for 10 minutes at which point I called VCA. They were reassuring and told me I could come right in. Was it cheap? No. It is never cheap to treat an animal in an emergency. Were they kind and thorough? Yes. Is my puppy ok? Also yes. Would I come again? Absolutely.
Fast service great peopke who really care
Outstanding care for a parasitic infection in my cat that was hard to get rid of, great service, they really care very grateful for this place !!!
Never go here. Go anywhere else. They will charge you 3xs what another, better veterinarian will charge you.So so so overpriced!
Over priced..shame used to be good when it was privately owned with fair prices
The staff was so nice & compassionate. We took our dog Buddy there at 7pm because he was injured during a dog fight with our other dog. The staff was gental with our baby. They sedated him to thoroughly exam him & to give him stitches without stressing him out. Dr.Patel was excellent. He showed us the xrays & took the time to explain everything to us. They sent him home with pain meds & antibiotics. They are expensive but well worth the peace of mind after a terrifying experience.
Expensive and inept. Spent over $700 in exam fees, an x-ray and meds twice in less than 24 hours. No diagnosis could be made. No improvement made. Just wanted to run more expensive tests and recommended an inpatient stay and meds treatment over $2,300 a night. Was difficult to get records and x-rays despite being paid for. I would not go back. There are several better options in the area. Also known as Old Marple Animal Hospital with bad reviews.
Its very expensive, and I actually had one of the vets tell me. If price was an issue, I shouldnt have a dog.
They ran test and tried to charge me for the blood work that had nothing to do with my dogs condition.
The doctors and techs are great. It’s management that will bring the prices up on you and screw you over without a second glance.
Very clean,very professional atmosphere
I love the fact that they are open all night but they are extremely expensive and a lot of people tell me staff is rude but the veterinarians are nice people
Dr Andersen was knowledgeable and personable, exceedingly kind to me and my dog.
Very overpriced hospital
One star is being generous! They lost my dogs body in their freezer for 11 days !!!!!!!!
The staff has ALWAYS been companionate and caring. I have NEVER had a bad experience here.
Terrible service! Rude doctor! I am very surprised that they are still in business! Do not take your pets here!
It seems that what is most important to Old Marple is making money not the care of the animals.
Do not take your pet here take them somewhere that actually care and love pets and is not just doing it for the money !
Extremely clean facility, attentive and kind staff, always available when needed. Thank you!
Never Again will go there.They dont care about your pet .They just calculate how much money they can get from your pocket.
Worst customer service
Thank you so much for the great service you provided for my 🐈 Stormy!
They won’t see you in person, if they think you don’t have the money.
Worst experience ever!!!! Talked to management last week and Im still waiting for them to call back
Worst experience. Never again will I bring my pet here. Horrible
Very, very caring !!
Great vibes
Very clean and comfortable place for your pets.
They Only Care About MONEY!, Not Patients, Clients Or Employees! STAY AWAY....Very Poorly Managed!
Very good
The staff is super friendly and helpful and really care.
Money hungry VCA!!
Helped kitty
Money hungry 200 dollars just to walk in.
I find the staff to be caring knowledgeable and helpful
Great techs and drs
Total reviews rating 3.5
199 Reviews for VCA Old Marple Animal Hospital 2023:
Review №1
2022-05-24VCA Marple was amazing today. After calling our own vet who refused to see our sick cat and calling several other emergency places, each with extremely long waits or on divert, we called VCA Marple (they are quite a way from our house so we started with closer ones). They were wonderful on the phone and even better in person. They quickly took our very sick cat back. They were thorough but quick. And they were great at explaining every step of the way. We ended up having to euthanize our cat but they kept him comfortable and gave us the time we needed to make a decision and get our son there to say goodbye. I highly recommend them.
Review №2
2022-01-29We recently adopted a new cat from Providence Animal Shelter and took her here for the free checkup that is provided from the adoption. The attention and care that we received was top notch. I truly appreciate the level of service that I received and the time they spent talking to me answering questions that I had. I would take any of my cats back here in a heartbeat. I also want to mention that their regular hours of operation are ideal to those of us who work bankers hours and often have to take time off for this sort of thing. Thank you all for the wonderful experience on this snowy January night. I will for sure be back!
Review №3
2022-06-25This was my first time in an emergency situation with my dog and I was very nervous. From the moment I spoke to someone on the phone before even arriving I felt very comfortable. Everyone was SO kind and helpful. More importantly, they were excellent with my dog. It’s a 40 minute drive for us but we will be using this as our primary vet from now on. I can’t say enough how grateful I am
Review №4
2021-10-17Thank you so much, Dr. Patel and Dr. Lewis for knowing exactly what to do to help my cat Jasmine, when she had a digestive obstruction. Around noon on October 1, I realized that normally very peppy Jasmine had not come downstairs for breakfast nor for dinner the night before. Instead, she was quietly resting on the bed and shivering. Unfortunately my vet was not available. VCA Springfield was able to take Jasmine right away, and very prompt x-rays showed a lower intestine obstruction. Dr. Patel prescribed an IV, with several meds to assist the problem. Of course I was very worried that night as Jasmine stayed there, especially since on-line sources said that risky surgery was a likely outcome. Very thankfully the IV treatment prescribed by Dr. Patel worked to solve the problem! Jasmine came back home at noon on October 2, back to her peppy and endearing self! I also thank Dr. Patel and staff for letting me visit Jasmine while she was at VCA; I found Dr. Patel to be very caring of Jasmine and personable.
Review №5
2022-01-01I was driving to another cat hospital when I called VCA Marple. I called at 11:15 am and was told that there was not a long wait. They were oddly specific given that an animal hospital is unpredictable. I arrived within 10 minutes and the parking lot was slammed. They took my cat inside. I called each hour on the hour. Each time they made a comment like it shouldn’t be much longer. One time they actually said the vet was headed over and my cat would be next.After 5 hours I was told that no one would be looking at my cat anytime soon.I’m appreciative that it’s a holiday and it’s busy. BUT I was already going somewhere else. Their communication was terrible. After 5+ hours I’ve taken my cat home and am looking for other options.I’m honestly just perplexed. Why make statements that are specific or inaccurate. I could have gone elsewhere AND kitty still needs a vet.
Review №6
2021-09-23So I will start off by saying I am a first time dog owner, so I have zero baseline outside of other friends anecdotes on vet care. I have been absolutely enamored with the care I have gotten for my pup here.I adopted and knew my dog has heartworm. When we brought her over for her first check up / initial tackling of the heartworm, the staff was very upfront on costs, timetables, etc. for treatment. Pricing seems on par with what Id expect to keep my dog from dying prematurely while being seen by specialists.Dr. Tannert was very good at listening to all my questions and concerns (I had a lot lol) and addressing them with me on our first and subsequent visits. Medication was explained and clearly labeled on their bottles, I was sent home with multiple documents stating the plan, etc. I also appreciate the follow ups - after my dogs first heartworm shot, I received a call that night asking how the dog was reacting etc.A day ago after lowering her medication per the directions, my dog had abnormal breathing so we emergency rushed her to the vet here and they grabbed her immediately. Luckily one of the doctors was able to see my dog on the side due to a cancelled appointment who called us immediately to say all looks good on the dog, that since she saw her on the side, they wouldnt be charging me as an emergency vet visit (and rather as one of the included sessions since I am a VCA Care Member) and then listened to all our questions and concerns via the phone since this is my baby and I am probably a helicopter dog dad.All in all, I have been very impressed as my own doctor doesnt do follow ups usually haha. Wife is in agreement too after having had some bad run ins with her families former vet in Mass that almost killed their diabetic dog multiple times through neglect, etc.Again, not a long time pet owner here but very happy with what Ive dealt with here in general. I would recommend for what it is worth.
Review №7
2022-01-18I have been bringing my pets here for years. The staff and doctors have always been very caring and kind with my pet and this visit was the same. They explained things about his health and condition and were gentle with him during his exam. The following week the doctor called to discuss test results from bloodwork and gave a very comprehensive overview of my pets condition and suggested follow up in a few months for monitoring him. They also followed COVID protocols. They all wore masks as well as requiring visitors to wear them. They currently allow one person to come inside with their pet and you have to call them when you arrive and wait for them to let you know when you can enter. This keeps the amount of people indoors to a minimum. Everything was clean and everyone was very professional.
Review №8
2022-06-01Im so happy we have found Dr. Andersen!! Im very grateful that she works with us to get our cat the healthiest and happiest she can be, and also calls to make check-ins and see how things are going. It really makes a world of difference to have an attentive veterinarian who truly cares about the animals she treats.
Review №9
2022-02-15Our dog, Myles, had a bad reaction to dental surgery at a different practice, and VCA Old Marple was incredible—they saw Myles multiple times, coordinated with his surgery team, and treated him and us with so much kindness and compassion. They’re all great; we dealt mostly with Dr. Lewis, who was wonderful. Thank you, VCA! We’re all so very grateful.
Review №10
2021-10-30This hospital was a decent place to take my two dogs. The one thing I did not like is the fact that every time I took one of my dogs there, the bill was always over $500, or they tried to push you over that mark. I have two dogs so you can see how that could become quickly problematic. One of my dogs does not like his nails cut and a lot of times, the $10 retailers like pet smart have trouble cutting his nails, so I was paying this hospital $30 because they could do it. I didnt mind paying them three times the cost of everyone else because they actually got the job done very well. The last time I had his nails cut, they gave me a sedative and said it would make it easier for them if I sedate him before bringing him in. I called them on 10/30/2021, to schedule a nail trim only to be told that they no longer do nail trims unless it is during a doctor appointment. Why is that? So they can charge $99 for the doctor visit PLUS the $30 extra for a trim. So, basically $130 to get the dogs nails trimmed. Price gouging alive and well just like is mentioned in all the other reviews. Well, they just lost all of my business for both dogs, including annual shots and everything else that may come up. There are other places that are not money grubs and the service here is not soooo great that they should be acting like the money grubs they are. Buyer beware...this is exactly the kind of greedy corporate businesses -bad used car salesman type - that everyone should avoid.