Wise Eyes Optical - Altoona, PA in Altoona

Review №1

2021-07-29

Dr. Riva does a thorough exam and explains the results well. Girl working there helped me pick out my frames. She was very helpful and courteous. Price was competitive with other places. Satisfied.

Review №2

2020-07-03

Dr. Riva is just the best. I was having a very scary issue with my eyes and she came in on her day off just to take care of me! Theres not too many doctors like that anymore. She always operates in a professional,friendly,and thorough manner. I have been going to her for years and appreciate how well she takes care of me and the health of my eyes. All of the staff at Wise Eyes is always so friendly and helpful as well. Its always a good experience at Wise Eyes.

Review №3

2015-09-05

My experience was horrible. None of the women wanted to help me find a pair of glasses. When trying to decided I informed the woman my insurance only covered a certain dollar amount, but when I would ask her which pairs were cheaper she refused to tell me and told me they were close enough in price it shouldnt matter. Well considering I was paying for them to me it did matter. I got my glasses hadnt even had them a whole two maybe three months and the side hand fell off. The screw wouldnt screw back in so I had to take them to the store, the screw was stripped so they had to replace it. My frames are bronze they put an oversized bright silver screw in its place. Not even a month after that my nose pieces started falling off. This is the most expensive pair of glasses I have bought in years and within four months they had completely fallen apart. Also they smudge up horribly. I use cleaner on them and within minutes they looked smudged again. I normally buy from a cheap competitor, but because I had new insurance I wanted to get what I thought was more high end quality by going to wise eyes. BIG MISTAKE! I will never go here again.

Review №4

2020-02-28

The worst glasses and service I’ve ever received. My lens keep falling out and was lost outside and I had to clean them six or more times a day. In less than 30 days I wanted a new pair and they said I would have to pay for them. Sent something to the corporate office and they never responded. If I would have read the reviews I never would have used this business. I’m still without glasses two years later. I had previously went to Dr Imler in Duncansville Pa and they lastEd over 4 years. I wish I would’ve returned there I’d have glasses today. I never got a refund and I paid almost $200 with my insurance!!!

Review №5

2019-06-13

I have terrible eye sight and will spend over $600 to get 2 pairs of glasses. My problem is, I cannot see how they look on my face because to see, I have to put my nose to the mirror. Twice before, I was given a trial pair of contacts as close to my script as possible. They dont carry my severity. This time they said no, not without a fitting. For $40. I dont need a fitting for something Im only wearing for an hour. Just to see the frames. They still said no. Ill take my $600 plus sale somewhere else. I cant use pics on computers to see a real-see. I want to move my head and see how the look live. They dont understand or care. I miss the old staff who actually cared.

Review №6

2020-05-23

Been here twice now. All in all a good experience, first time I needed glasses, they had it taken care of within the hour. $150 pair that the insurance covered. I should be due to go back again soon.

Review №7

2018-11-27

I will never go here again and I’m going to go to any length I possibly need to go to to ruin this wise eyes because not only did they number one lied to me but number two they disrespected me and my family by talking down to me and also taking advantage of me for a condition that I have no control over whatsoever. She told me that she would cut my glasses that day because I have a prescription that makes it illegal for me to drive without my glasses and they were stolen. She knew that I was driving illegally and told me still to come in that day she would cut them for me so when I did she told me oh never mind I can cut them for you now because the machine is too loud it’s going to inconvenience are other customers. So when I called back to asked to speak with a manager it was the same woman and she refused to give me an any information for anyone else above her that I could speak to you about the situation that was happening in that store so if any One can tell me what it is I can possibly do about the situation and making sure that something is done about it please let me know because she sat there and told me that it was more important that the doctor asked her not to do it because the noise was inconveniencing the other customers versus me driving illegally without a prescription picking my four-year-old child up off of the bus. They’ve known this for two weeks and they told me that all the time and that is long as I had $200 to pay for the lenses and the frame that they would do it that day so not only did I driving here for someone that lie to me But also drove in here illegally

Review №8

2020-03-06

Office staff needs a lesson in customer courtesy.

Review №9

2019-10-04

Unacceptable wait time.