Xfinity Store by Comcast in Langhorne
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Location on the map
Langhorne, Bucks County, Pennsylvania, US
Site: https://www.xfinity.com/local/pa...
- Monday:9AM–7PM
- Tuesday:10AM–7PM
- Wednesday:10AM–7PM
- Thursday:10AM–7PM
- Friday:9AM–7PM
- Saturday:9AM–7PM
- Sunday:11AM–5PM
Xfinity Store by Comcast in other cities:
Vanessa is a horrible person please fire her and don’t give her unemployment she’s a nasty person
In and out quickly to pick up new cable box. They should have expiration dates on them!.
It was a great experience, Tony was really profesional and helpful.
Staff were friendly and quick......
Venessa is the worst employee you guys have fire her please
Despite Im not a huge fan of Comcast and their price-list in particular, I must highlight now the excellent service at this location. For drop-off and exchange the box spent less than 3 minutes in the store in total. Last time a year ago I had to wait in line for 20-25 minutes.
Awful customer service, Henry Vincent was so rude and unprofessional I bought $1200 phone and I didnteven got a greeting, felt like he was forced to come to work that day. On the other hand I love the phone and the service, wish Comcast would train customer facing staff little better.
Had a terrible experience with Comcast this morning. I was suppose to have my tech come and install my internet. They said they are suppose to call when they arrive which this didn’t happen they called once with no one answering so that’s when I though they came so as soon as I got to my house I saw the tech leaving I tried waving him down and beeping but he just looks angry and gave me the middle finger which is really unprofessional. I decide to cancel my service and go with Verizon. PS version don’t charge you installation fee. Never getting contact for any of my properties again.
Walked in 2 sales reps we with customers. Understandable why I was not helped but saw 3 different people look out from back. After 10 minutes a young lady acknowledged that I was there. After another 10 minutes I walked out.I never am the type to complain about poor service I will just take my business elsewhere but this was so ridiculous I had to vent. Horrible Service.
Ive been into the store a few times now and have Excellent customer service! Just one thing, they need to tell customers who get Flex , that it does NOT support Hulu w/ live TV.
Comcast is the worst provider I have ever had to deal with. they claim their workforce is working from home during this crisis but the automated system continues to cycle your call without putting you in touch with an agent. its pathetic for a company of this scale and the only reason they stay in business is because so many apartment complexes dont offer fios
One of the store representatives, Jeffrey answered all my questions about their internet plan. He was able to give me a plan that has a good internet speed and still cost-effective!
When u need need to bring your equipment back or get new stuff. Also phones on display if your waiting they are on so you try them. Good clean store easy to get to.
Too expensive, unprofessional customer service, Dont let customer choose service, they give customer pricey cable, internet, n phone package. Why should a customer pay for certain services they dont even use??
Excellent job with customer service. Professionalism and very friendly. Would recommend to all other X users.
My friend went there to pay his bills while I took a tour around the store. It was nice and clean. They had Technology to display, even phones and tablets. Had some good deals for using their service.
The worst customer service I have ever encountered it took five minutes just to get to speak to someone . The person I spoke to was not helpful , all I wanted to do was have him send a bill to the house but they said they cannot do that .
Horrible waited about an hour to pick up a box that I ordered over the phone. Still did not receive my box have to go back tomorrow
I’ve gotten nothing but great service here two days in a row. They helped me upgrade to better equipment as well as set up new service for a family member. This will def be the place I will be going to from now on.
Really awful customer service. The young lady who got stuck helping us didnt let that stop her from continuing her conversation with a colleague halfway across the store. I had to hold my questions until a pause in their conversation.
Been there a few times customer service is great and theyre very knowledgeable about their stuff :)
First time I came here 2 years ago I got a great deal without a contract. My deal ran out and I tried to get a new one and they said they couldnt do anything at the store. They said I could get a better deal by calling, and they were right! Dont waste your time coming here.
Friendly & knowledgeable team although they could have more staff...waited 30 min to get help.
This place sucks. People working there act like they doing you a favor by doing their job. The wait time??? Lets just say dont have anything important planned if youre coming here first because the wait time is UNACCEPTABLE
Staff is knowledgeable but the store seems under staffed.Waited 20 minutes in the store after they took our name and we were no closer to getting any help.Maybe some times are better than others to get in store help but the wait was ridiculous.With all the money Xfinity is grabbing you would think the in store experience would be somewhat better.
I have been waiting more then 30mins to pick up a cable router from this location!!!! Their was only one person working on the floor when I arrived, no greeter to greet me, and the person who did greet had an attitude when she was called from the back of the store. I will NEVER come to this location again!!!
Pretty nice people working there. Better to go in person than call.
This location was in a convient location of the shopping center and suddenly it was moved into a location which is smaller and in a congested part of the plaza. You can pay your cable and internet bill here and get your new cell phone and internet box all in one location. Just a pain now that they moved it!
The best employees and customer service at any of the location is here.
Waited over AN HOUR to exchange 2 boxes. They need to either staff the store more accordingly or come up with a better system! It took the rep MAYBE 2 minutes to exchange the boxes. Not happy at all!!!!!
Girl was very rude and kept yelling for no reason when asked a question. Kept giving me wrong information and then would say that she didn’t tell me that and that I wasn’t listening. Just like all their customer support.
Absolutely best customer service, friendly environment and cheerful employees
I was discouraged when Comcast closed the offices that were closer to my home. Thankfully my experience when I visited this store was excellent. The representative I worked with was friendly and helpful. While Im not entirely pleased with my service and have been at my wits end trying to work with Comcast over the phone I wouldnt hesitate to go to this location if you are having equipment issues or simply want to change your plan.
I was having a problem with my bill but they solved it for me good place to go pay your bill in person
Quick place to exchange equipment. Staff usually friendly. This visit, the girl had an attitude!
The store is quite fair and reasonable what I dont like is when you call in for say payments or problems with your TV they are there pretty sneaking hiding late charges and fees and stuff like that
Good customer service good employees very helpful 5 stars are for them .1 star for Xfinity as a company
For a Comcast facility, the staff is very knowledgeable and quick. Better than being on hold on the phone getting canned responses to questions.
Have been in the Langhorne store 20 minutes now and all im doing is returning my equipment because I cancelled my service
Great customers service and speedy lines. Chris was awesome
Staff are attentive and pleasant. The wait time has never been terribly long.
Fast service. They exchanged my non working router for a new one no questions asked, and the guy that helped me was friendly.
Very nice people in the store my only complaint is the automated operator , , I find it easier to just go to the store
Its nice to have a local place to go to speak to Comcast/Xfinity customer service representatives.The place is open and inviting no walls of bulletproof glass between you and the reps. The quality of customer service is dependent on the crew at the time Happy to say that these people were knowledgeable and very friendly.
Great store. No delays. Great service
The employees there were very knowledgeable when it came to their products. They knew just what to offer according to our needs!
Because of the intimate nature of setting up new phones, picking up/exchanging/returning cable equipment appointments are recommended.
Sales staff is always very good. BUT technical service is some of the WORST Ive experienced ANYWHERE.
They spent as much time on me no matter how long it took and it did take a long time because my phone was really messed up . And didnt charge me a dime . Thats what I call customer service .
Stopped in last night close to closing time. Kenny was so helpful and patient with us. He stayed after closing time to finish helping us with our problem. Customer service at its finest!!!
Need more help on the weekends. Only 2 employees to help the 10 people waiting. In the half hour we waited, they were with the same 2 people.
Nice store, you check in and then wait for ur turn, but the sales reps are all good, they know their products and are helpful. I am a recent customer and unfortunately contine to have intermittent problems with my telephone line, but am hopeful this will get resolved soon. The technology for their remotes is great, their guide could be made more user friendly, and it would be helpful to make available a easy to read channel line up brochure.
Been there before ... Very nice people they explain everything to you
Very helpful considering i was returning their equipment.
Just needed to drop of a tv box. Had to wait for other customers to get new cell phones and home protection.
Great service, they take their time with you.
Ive always been treated well here.And they are very fast and knowledgeable when you ask questions or have a problem.
Should be a -5 star!!!!The most useless group of people being ran by an even more clueless conglomerate. Stay away from their mobile service its HORRIBLE at best. They have taken 775 out of my account for a phone i never received. Called multiple times for a couple weeks, no return phone call. Was forced to go to my bank and dispute the charges.
People are nice, but customer service lacks for Comcast...
Xfinity in the Oxford Valley area is GREAT!The staff, management and the store are all wonderful. You are taken care of at an amazing level. We love it there and we thank you all, John, Megan,Tom and there is another nice employee that I cannot remember his name.
Excellent service delivered by knowledgeable and friendly staff.
They have always been out to rob someone of there money and got me again. NOT HAPPY!
The staff was polite and very knowledgeable with the various plans and pricing.
Ridiculous wait time just to return modem, once my name was finally called it took all of 2 mins of paper work after waiting 49 mins
This place is horrible, I’m about to be a father at 25. I don’t have much sales experience but i applies for the job because i needed one so my son can have a life he deserves. I passed the phone interview and got a second interview in store. From there I was just passed over like trash. For an ENTRY level job you need experience? They weren’t very upfront about it, basically talked down about the training that they were supposed to give. They didn’t even call me to inform me they weren’t gonna move forward and now I’m forced to work at McDonald’s for minimum wage which won’t even cover my rent alone. I have a great resume and references yet they want experts for an basic position. Don’t go here at all the manager is a kid who is stuck up and rude. All he cares about is money that’s all they care about they will all try to up sell you so they can get commission. If you want real customer quality go to Verizon or directv because when it comes to integrity they just do have any.
Make this location your last choice. The staff are always sitting around playing on phones while people are waiting to get helped and, in my experience, 3/4 of them have no idea what theyre talking about. Save yourself a headache and go to another store if you can.
Plan on getting internet service only dont need all those channels dont watch him on cable will get back to you with a review later well see how service is
A staff a little slow even when the store is not busy
Walked in for a new remote, the guy at the door took my old remote and gave me a new one within 30seconds, I spent maybe 45 seconds in the store!!
My router was having issues, they quickly replaced it with the new Cisco router and everything has been fine since, less than 10 minutes in the store.
I would not go through this company for cable Wi-Fi or phone
Comcast moved from its location in bensalem and never told its clients and now we have to travel and wait on the phone for ever and we have to pay to talk to customer service !!!
They were giving away free speaker to old customers, liked their idea.
Ive been waiting over 25 minutes just to switch a cable box and there are still 4 parties in front of me. Wait time is absurd.
I returned equipment and they handled it fast and professionally
Worst experience ever from a cellular company. no stars, but it will not let me.
Very long wait time at service center , crazy high prices. Ladies At customer service Think customers waiting to be helped is none of their business.
Went in for a phone upgrade waited in line like your supposed to checked in waited to he called to the counter. Then was informed that the line that was paid off cant be upgraded that its greyed out no explanation of why from nicole the customer service person.... After several calls to comcast support, I went back into the store where again they stuck me with nicole who seemed irritated and that me being a customer was a burden to her. Still had an issue no explanation and was told that if the person on the phone could do it than I should just call them back and order the phone through them at this point I requested to speak to the manager than proceeded to wait for 30-40 more minutes before I had to leave to get to my kids coming home from school. I attempted to call greg(the store manager) after leaving someone picked up the phone I could hear background noise and was hung up on this happened 2 times. The customer service at the store is non existent and the sales reps are commission based so unless your going there to become a new customer and get a 5 line plan with all the newest phones expect to be treated like an inconvenience to them.
Morons behind the counter. First - they ran my friends credit after telling him if he gave them a credit card to do automatic payments, they would not. Then they gave him a self install kit that did not work. Took 3 hours to figure out - it wouldnt set up. THREE hours more on the phone with comcrap. Eventually had to set up a service call. They should just throw out the employees and start over.
They check you in quickly and kept the line moving. Resolved my problem on the first try
Most of the staff is really friendly. Sabotino was very helpful and very knowledgeable.
Wish there was one near me Franklin Mills Mall ty
I love the Xfinity X1 system and all of the services that Comcast has to offer but I dont like the high prices
Fantastic customer service from Nycole. We switched from Verizon to Xfinity and she made the process pleasant and painless. She anticipated our needs and used her knowledge and customer skills to make sure we were satisfied. And finally, she ushered my husband into the 21st century with a new cell phone:)A+
F*kd up service. Comcast sucks big time
Returned old cable boxes fast no lines at all
Just got my starter kit and wouldnt you know it the cable box is bad! ugh
Their process for helping clients is WILDLY inefficient. Make an appointment ahead of time and/or plan to be here quite a while. I continued to watch people walk in after me, yet be helped before me - they attempted to tell me those folks had appointments. They have kiosks for bill pay, but none for signing in.
Answered my questions and accepted rhe equipment returns
The staff at this particular store is nice. The company they work for however knows they only compete with one to three other companies depending on where you live so the over all customer service of Comcast is terrible and we are overcharged for less internet capabilities than any other industrialized country because of the quasi monopolies that operate our wired and wireless internet infrastructure. Hopefully Google fiber comes to the area to change the game like they have in other cities.
Always understaffed when people are most likely to visit.Limited capabilities.As a Comcast customer, this store is only really useful if you need to exchange equipment.Still unwilling to port Android devices to their mobile network (they lease bandwidth from Verizon.... These phones WILL work on the network.)
Total rip offs. I cant stand the Corp. High priced.
Terrible service all the time
Short wait time & staff is helpful
Very easygoing associates and convenient location and hours
We all love TV. Comcast is expensive. You would think that for as much money as we spend on cable you would get a new, not reconditioned box. Spending an hour on the phone with technology services only to find out that they sent a bad box.
The gentleman that helped us was very polite and helpful.
In and out in minutes. Great customer service.
Was in and out and got are updated boxes. Great visit
They are running nicely priced specials for a 2 year commitment.
I saw a funny post on Facebook that is right on the money in regards to Comcast... HOW TO WIN THE WAR ON DRUGS...LEGALIZE THEM AND HAVE PEOPLE PURCHASE THEM THRU COMCAST! No one would ever get them! Lol! This is only a joke. However, my post below is anything but ...If I cld write a review w/o leavin ne stars I wld but its not n option. I had a horrible experience w comcast 2day.After waitin almost a wk w no cable, 4 my appt 2 finally arrive, no1 shows up or even calls. So I call the store that my husband n I originally set up the appt at n it connects only 2 the 1800#. I then fight a losin battle w the automated system just 2 speak w a representative that was absolutely no help at all. He wants 2 tell me that Im not authorized 2 speak on this account but was kind enuf 2 share w me that his computer was showin that we didnt hv ne appt scheduled b4 hangin up. 1st, only a few days ago I had called w a diff issue n had spoken w a rep who was more than happy 2 help me w my probs n concerns regardin this account. 2nd, I was added 2 the account the day we had closed out the old 1, set up the new 1, n made the appt which they then took my # 2 call b4 they were supposed 2 arrive n also gave me n appt card w 2days date n the time window. N 2day Im not on the account? Hmmm. But anyway...at this point I hv 2 call my busy husband at work n ask him 2 stop what hes doin 2 call the cable company? So he does n calls back n informs me that when we called the other day, the rep had 2 close out the work order (because they didnt do it right the 1st time) n closed out the appt but didnt repost it when she opened up the new 1, even after havin confirmed it. Also some1 wld b out 2morrow btween 11 n 1 n that I get 2 sit at home again n hope that some1 actually shows up this time instead of goin 2 the funeral that I was supposed 2 attend w my children 4 a very close friend that had just passed away OR I can reschedule this appt n wait about another week 2 hv my cable installed. Thank u so much Comcast! Ur doin a bang up job once again!!!
Hate Comcast service , however I needed to switch a box simple and easy
Can Comcast do anything right? And for the millionth time, I dont want your cell phone service!
Took care of my questions but waited a little longer.
You couldnt pay me to deal with this Company! Crooks!
The staff at this store goes above and beyond to provide best customer service. I had a technical issue with my phone number. Sabatino ,an associate at this store took full responsibility till the issue was resolved. He kept follow up with technical team to provide complete resolution. The technical team of comcast took the matter seriously and did their best to provide resolution, I would say that they do have strong communication between their departments to provide resolution to customers.
Job got done quickly, but did not find staff welcoming.
Went to the store to pay my bill at the express bill pay kiosk.Both were out of service.The employee at the service desk took my name and said I would be called in order of arrival.I waited 30 minutes to pay a bill that took less than 1 minute!That employee did nothing between taking customers names on arrival.Xfinity needs to put a plan in place for bill paying customers when kiosks are of service.
$239 for tv I dont watch? Smh
Surprisingly helpful. In my case at least
Theyre very nice and courteous
Easy to find, v helpful proactive staff, was initially concerned but the experience was smooth
Too much like being in a deliTake a number and wait forever
I came to change the router because it was failing, the guy in the store was quick and efficient.
JokeAways trying to rip off the customers
Quickly served but good line
Excellent consumer service
Have NOTHING GOOD to say about COMCAST 🤬 All they Do is Lie & ROB YOU!!!!!
They get you in quickly and then out.
Horrible customer service. I bought the XFi pods for $120, they didn’t improve the service at all, so I ended up going to Verizon. I call customer service to see if they will take back the Pods and refund me or allow me to sell them. I list on EBay, they sell for $100, the buyer gets them but they won’t set up because they are locked to my account (even though the 1-800 customer service guy told me they weren’t). They get returned to me, I take them in to the Langhorne XFinity store and they tell me there’s nothing they can do for me to unlock them. All this technology and $ this company has but they can’t perform a simple task of unlocking my account to these pods or giving me my money back on an electronic investment I made? Stay away from Comcast and this Xfinity store, worst customer service I have ever experienced. All I was left with was Garbage I had to dispose of, and that’s my final experience with Comcast and the Langhorne XFinity store.
Location isnt as stated on Google maps spent 25+ minutes looking for location as per google ..Found a UPS driver who delivered in the area to find the location..
Xfinity store is a good. store for customers service.
Good service. Fast
Told me a price for triple play, got my bill & its $50. more a month.
Love customer service
My main problem with Comcast is that My Cable TVs at home are not working when they dont feel like it and my Family at home was paying an Expensive $100 a month just for that. We will now be going back to Antenna TV After a total of 7 & 1/2 years (October 30th, 2006-Late April/Early May 2009 in analog format & April 2014- December 12th, 2018 in digital).
Wait time for help is awful no knows what they are doing #
3 months later still trying to quit end with them
I am not a Comcast customer, never have been and never will be. A tech team was setting up wires last week on MY property without permission & left a 7 foot long thick black wire for me to dispose of. Real nice!! My trash men will not take it and Comcast has been giving me the run around since yesterday morning! Someone will call you back, some one will pick it up for disposal. All lies! It is still at the bottom of my curb. Do I dump my trash on Comcasts property!?? No I do not. Get if off my property before I call the local news!!!! It would only let me post this if I gave Comcast at least one Star. That star does not belong on my post. Thank you. Take it off!!
They provide wrong information to the customers
Let me start by saying I have not been to the store. However, I am a new customer to Comcast and the very lengthy wait times to get service of any kind is unacceptable. Waited forever for installation. Had service 2 days then the snowstorm took it out. Finally restored the service but nothing at my home would work and they say a technician must come out but that will be another week. Sure not trying very hard to make me feel like a valued customer or to keep my business. Still have the Verizon equipment from the old house, wondering if it wouldnt be faster just to call them up and have everything reconnected with Verizon. I was happy with their service and only switched because we moved and my adult kids wanted to try Comcast.
Staff was very helpful and knowledgeable!
Very good store
Bunch of numbskulls. Call tech service and you get people who barely speak English. The stores are handing out refurbished equipment. Time to move to FIOS.
Took some equipment back that e no longer use.
Love that their open on Sundays!
Great customer service!
Good for swapping your equipment....
Attendants Open Doors for Customers and Gave Me New Equipment for Issues
Nobody has any idea how to treat the workers.
Friendly helpful and very respectful
Great customer service
Dont understand why you have to stand in line to wait to return a cable box that not only has a serial number, but aqlso a MAC address which are both accessible by comcast to look up by account...
Quick and easy in and out using the keosk at the rear of store.
Cool design helpful staff
Just there to return cable boxes&equipment.
Very friendly. Extremely long wait
We are existing xfinity customer and decided also add wireless service, so we went to the store to purchase a phone. Before purchasing the phone particular Samsung galaxy 9+ I asked customer service representative if after the phone is paid off will it say xfinity when you turn the phone on. I was told no it will not have xfinity logo and won’t be attached to xfinity in anyway. So I purchased it and when called to pay it off completely I asked again if it will have xfinity logo and they said yes. I was given wrong information prior to signing the contract. They offered me to call Samsung and pay money in order to remove the logo. I just don’t want to advertise any company of the property is mine. Please be careful with information they provide to you. Because they didn’t even offer me to exchange the phone to a different brand.
Quick access to Comcast stuff
Very helpful and knowledgeable.
Chris MillerWorst Xfinity sales consultant
Overall no matter where the location, Comcast sucks
The best store
Great 5 stars
Just wanted to make a payment
Great service
Excellent customer service.
Went 4 replacement remote
Good help got
Professional, fast, courteous, helpful
Standard Comcast Service store
Excellent service
Great service. Thank you.
Exceptional Service
Great location
Good service
Good service
Fast service
Fast service
I got free roux
Friendly staff.
Very heloful
Very friendly staff
Bad experience
Knowledgeable staff
Prompt service
Awesome help
Switched to Fiod
Fast service. In and out.
Was no power to help me😵
Xfinity and Comcast are horrible
Its Comcast
Very quick
People are brainless
Very friendly
Hi price of 🤔🤔
Clean & Friendly
Comcast store
I love this store
Total reviews rating 3.7
199 Reviews for Xfinity Store by Comcast 2023:
Review №1
2022-07-07I went in with the full intention of cancelling my internet service, but after speaking with Vanessa, she was extremely helpful and I ended up adjusting my plan and now my whole family is very pleased with the decision. I came in about a year ago, and the person who I do not remember their name was not able to help. It was just a completely different experience. I am grateful for the service she provided and plan to be a customer for the foreseeable future.
Review №2
2022-06-15I am absolutely blown away at how friendly and efficient the staff was. We were in and out in 10 minutes and in those 10 minutes my kids were unexpectedly given stickers and popcorn by the staff. It was so great and they were so nice that I will for sure be using them instead of any online or phone customer service through Xfinity. A 20 minute drive is much easier than dealing with the chat or phone call centers.
Review №3
2022-05-29Tommie, the sales guy was great. Their system is horrible. This is one of the most unfriendly customer base companies. They have no stock, no clue when it would be coming and refused to contact another location. There is no phone number to call (they want them working face to face ONLY). He had to give out his personal number. They require a signature to get it shipped, so I would have to take a week off to be there to sign for it. Ahhh NO! Next stop, a new carrier for all 6 of my lines. Shocker. ... another bad experience with Comcast.
Review №4
2022-07-08SCAM! Stay away! They fast talked me into bundling internet and cell phone. When I tried to cancel I returned my modem and my phone. They canceled the internet but not the phone. They are still charging me for service they never gave me and its on auto pay so Ill be stuck with it for the rest of my life.
Review №5
2022-02-11Our technician was so super helpful and friendly. Highly recommend. Comcast themselves mailed us out new boxes that were exactly what we already had. He picked up on the error and corrected their screw up immediately. An saved us the trouble of having to drive back to return the 6 old boxes they sent me.
Review №6
2021-10-19Went in to pick up a cable box as I changed my service plan from internet only to double play with TV service and the rep told me there was no order and I clearly stated I selected a double play with a price of 109/month with NO CONTRACT but he ended up redoing the entire order and putting me in a contract on a triple play package which I did not want. He send a link which barely worked or showed me what the order was only showed pricing. I get an email after I leave showing details of the triple play and contract and immediately called in to cancel service as I did not request this nor did I tell him I wanted a contract. I made it clear I did not want a contract and only double play. This sales rep only cares about his commission and not the customer. I previously worked for Comcast and know how things work and this person clearly was trying to screw me into being stuck for 2 years with no ability to cancel. Good thing is I am a smart person and looked carefully at the email and noticed it immediately and called in to get it fixed. Also I came home and tried connecting the service and nothing works other than my internet which I already had. I don’t have a name but have a cashier number on the receipt which is 09K. I expect management to contact me about this as this is a great example of a bad employee.
Review №7
2021-06-21Ive been here several times over the course of two years. Theres almost never a wait. The greeters are helpful and simplify the process by accepting your returned/exchanged equipment or direct you to a tech for help. On my last trips here for a second move, both Matt and Vanessa M. were so helpful that i have to mention them by name. They resolved a problem I had in just a few minutes. They also gave me the option to call them directly at the store if i still needed help. This is service!
Review №8
2022-02-12Alyssa did everything I needed fine witch was a transfer to a new address and was able to work the details out so I was within my budget
Review №9
2022-05-10Worst customer service by design. Website is horrible and it’s impossible to get anyone on the phone. Use any other carrier.
Review №10
2021-07-27So I walked into the Xfinity store explain to them I didn’t have a lot of time explain that I wanted the 79.99 a month plan with automatic payments and the woman said she could help me. I get informed that I’m on the 89.99 a month plan that goes down to 79.99 a month with the automatic payments she informed me that she set me up for that. I go home and set up my new box which did take hours because I was just having issues setting it up I had the wrong box entirely but I was still just trying to push to see if I can get connected. I finally am able to watch TV and I find out she put the wrong plan on it so I maybe have like 30 channels when I said I wanted 130+ channels so I just feel like I spent four hours of my day trying to set up this wifi ans cable that I thought I had paid for and that we spoke about but it’s something completely different. I will be returning to the store tomorrow hopefully to get this all resolved and I really hope there is no issues because at this point FIOS is seeming like a better deal. Like to get the wrong box and the wrong plan it was just like wow what are we sitting there discussing all this for?