Xfinity Store by Comcast in York
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York, York County, Pennsylvania, US
Site: https://www.xfinity.com/local/pa...
- Monday:10AM–7PM
- Tuesday:10AM–7PM
- Wednesday:10AM–7PM
- Thursday:10AM–7PM
- Friday:10AM–7PM
- Saturday:10AM–7PM
- Sunday:12–5PM
Xfinity Store by Comcast in other cities:
Was in and out very quickly. Excellent work
Employees were very helpful with my issues and took the time needed to listen first. Thanks
Tyler was very helpful, informative, knowledgeable, and to the point. Made setting up the internet on moving day quick and easy.
Dont like Comcast They charge you a outrageous amounts for what was at one time free. All the contracts to hide hidden fees you need a attorney just to watch Kim Lemon.
The employee that waited on us was really rude and did not help us set up our new phone and switch our contacts over, overall just rushed us to be done, did not let us know if we got deals that were offered through the store or explain our monthly plan. Other employees were doing this for other customers and were patient and kind with them
Quite disappointed. Been a loyal customer 10+ years, and they refuse to offer me the same sweet deals they give to new customers. Whats also a slap in the face, is the amount of money they spend on commercials to pull new customers in. Not particularly pleased with the monopoly either. Apparently if I cancel my service for 90 days, come back as a new customer, then theyll hook me up. Looks like Ill have to invest in Starlink, yes its $99 a month, but its a wise investment, I can discontinue and reinstate my service at any time, and their not stingy with their upload speed. Sometimes paying more elsewhere is what needs to be done. I hope they start valuing their customers before the future takes hold. I gave 2 stars because I cant argue with the speed.
I was told that they are a lifeline company. I dont know what they are. And I dont know why the coverage is spotty. But no worse than any other carrier Ive had.
Slow! Waited a long time just to purchase one item and never did get my question answered
As soon as I walked in the door an associate meet me and registered me into their system. He was very polite and helpful. Shortly my name was called to go to a specific counter, another associate quided me in the correct direction. When I got to the counter that associate asked how he may help me. They looked up my account and exchanged my cable box for the more updated version, also answered questions I had about features of the new device. Also answered questions I had about purchasing another land line phone 📞. They were very helpful, knowledgeable, and made my visit feel very pleasant.
Ordered my products online and picked up. Used the check in system when I arrived. When I walked in I was greeting in seconds and received my products. It I literally was in and out the store in 4 mins. Fast, pleasant, knowledgeable employees! Wonderful experience!
Its a real shame that this company treats customers the way they do how do I say that well you go into their store because you cant get through on the phone line their computer stops you every step of the way when you need service! When you go in they say I will help you they hand you a piece of equipment said take it home stick it down and its all over and I still had to have somebody come out and fix and set the unit what does that mean another three more days oh by the way I was being billed from the day I picked up the equipment yep now theres one other thing that is going on you see Xfinity and Comcast has made it impossible for other companies to come into the York area they have locked it down tight the only way you can get service is through satellite they cant stop satellite but they have paid their apartment complexes not to let anybody in so you cannot get satellite in an apartment complex this is not fair and the better Business bureau and the Federal communications commission should be made aware of it
Very helpful staff and seamless return/pickup of equipment.
I pray for anyone who has to come in contact with the employee named Chandra. If you want to be disrespected or put under an enormous amount of stress she is the person for you. Her communication with the public is one that is lacking. My father’s phone was not working and instead of trying to figure out the problem, she had him get a brand new phone. He then got it to work and hour later he tried to return the phone and she gave him a difficult time. She failed to give him either a paper or electronic receipt for the purchase and return. She also failed to send an email in regard to a UPS return label. If I were the manager of this location I would fire her, a 12 year old would do a better job. SHE would be the reason for losing our service and switching to another phone company. The employees Shawn and Devin deserve some kind of recognition for fixing her mistake (one she should have not done/made in the first place). Both Shawn and Devin were easy to work with and were more than willing to provide assistance.
Not a bad experience compared to how it used to be run! 100 times better than the old one in downtown York 🥺🔫. The helpful employee did a great job at getting me in and out and was very pleasant.I was clenching my teeth walking in and was shocked at how seamless their system has become.
Customer service was very helpful and courteous. Yes our bill is still more than we want to pay now that our contract has expired, but our free equipment upgrade helps us immensely. Well work on the price next.
People were very helpful and nice
Absolutely HATE this place....Horrible wait times for the most easiest exchanges or drop offs. Came here to pick up 3 boxes...took over 1 hour. Why???
Wait times at this store are insane. All I needed to do was pick up a modem and I had to wait over an hour for them to set up a ton of customers phone first. God forbid you are there for anything other then the god awful phone service.
My first visit today was to return 2 boxes which we did not need anymore. Sounds simple but during the process they managed to turn off boxes which were still needed? Tried calling support but they insisted the box must be returned to the store for them to turn it back on. Three hours later its working again.
People are wonderful. They take care of you.
I have a bad taste in my mouth with Xfinity, but the staff was very helpful and friendly, its not their fault that there has been a major price increase in the billing.
Went in to add a service. Staff was friendly and helpful. Usually go in expecting some kind of problem but this time it was pain free lol.
1 star for for all the down wires that the service men still have dangerously dangling across and on our driveway. 1 star for the down wire that has been ripped from house but still attached to pole and dangling in dive way. I called multiple times, a service man even drove up our driveway saw the lines and left. MetED has been out and the down line do infact belong to Comcast. The customer service is a joke!
York PA store employees were efficient, friendly and knowledgeable. Made appointment online and all went smoothly. Individual who attended to my issue was excellent.
I went to this location after having a computer issue at another store in Mechanicsburg Sunday while purchasing the 3rd phone of 3 I planned to purchase. After purchasing 2 phones there I went home. I waited and spoke with customer service in the moring. I knew what I was approved for. The representative that picked us up at this location apparently must have misread his screen and said I was only eligible for 2 phones on payment plans, this after what happened yesterday was very frustrating. When I told him Id return the 2 phones and cancel all my home services he was very ignorant and told me to go ahead if I wanted. I left the store furious by this time and called customer service from out front and found out I was eligible for 2 more phones on payment plans on top of the previous 2 I purchased Sunday not only 2 so instead of buying immediately in store I bought it online. The Xfinity store in Mechanicsburg was the total opposite, everyone including our sales Rep Phillip was friendly, polite, professional and a pleasure to work with despite the computer glitch. He and his manager went above and beyond to try to solve the problem and get us our 3rd phone. Its worth the trip to Mechanicsburg to receive much better Customer Service and friendlier treatment.
Very pleasant for the end of the workday and they had no problem finishing with my order even though it had run later than posted hours! They fixed me up with exactly what i needed!
Customer service and set up was definitely a great experience. No long wait and they were very helpful. Except I still needed extra cable to actually hook up my item ...oh well no problem but for those who dont know how to hook up cable definitely they would not be able to understand.
To be honest, I genuinely dread dealing with all things Xfinity and Comcast. However, I went to this location and it was a generally pain free experience. I wanted a new phone to go onto Xfinity mobile with my wife. Seth, the gentleman who helped me, was extremely patient and informative throughout the process and made it pretty painless. Only hiccup was they were out of stock of my first choice of phones, no big deal, but they did offer to order it. I cant believe Im saying this about a Comcast owned enterprise, but Id recommend this location to everybody
If zero or negative was an option I would of rated Xfinity lower. The company has outrageous prices. Xfinity can basically do as it pleases to customers in my area as they are the only service provider. I refuse to deal with this company or its affiliates. Horrible customer service, price gouging byleaps and bounds compared to companies offered in other areas. I rather have no television or internet. Worst cable and internet and provider by far.
Worst customer service. Good forbid the app doesn’t work. All of the online help just helps you with your password or downloading the app. Already have the app, but the login just takes me back to the login screen…like Groundhog Day.
The manager at the Xfinity Store talked me of the ledge n was able to get straighten out. Well see tomorrow between 12 n 2 if we have internet n cable n DVD player all hooked up!!!
They have been voted worst company in America twice for a reason. Charging $110 for early cancellation despite 1. We are moving in a pandemic where comcast is not available. 2. They signed with attorney general to waive all cancellation fees amid the pandemic. 3. Charge for early cancellation should be $10 for every month and we used the service for 18 months of the 24 month contract. A contract we did not even want but was a hassle to change once signed virtually and we looked back over the agreement. I was on with numerous departments to get this fixed for over 1.5 hours before I gave up and just paid it. Absolutely insane.
I was able to get my 5 week problem with my internet solved in 30 minutes with Tony. He saved me hours more time and about $50 a month on my monthly bill. He was very professional and helpful.
The staff was very nice and attentive. They were happy to answer any questions and very friendly doing so. They made it clear where to go and what to do to get everything done, given the new Covid 19 guidelines.It was a bit of a wait but it wasnt the worst, the service made up for it. I was there to cancel my services as I am moving but would definitely return to them in the future if I needed internet.
I have been here a few times now for upgrades and such, this location works well, they handle requests according to the type and are able to effectively help people, they are about 10 times as efficient as an apple store. Everytime I have gone here I was in and out in less than 20 minutes.
Horrible customer service no phones available store really went downhill no idea what management change they made but they need to fix it before it was better use to have to pay cash now they State card only deals for existing customers is a joke I had this service for decades and they really are making me think about switching providers horrible horrible day I had there asked if they could see if they had the color I wanted for my phone before seeing anyone they stated that someone could help me with that when it was my turn 1hr later Its my turn to find out they didnt have that phone in stock they could get it delivered from another store but would need me to leave my phone there just a joke have the phone delivered I would come in and do it then but that wasnt an option
Super crowded. Very slow service. Had to wait a long time to return a box. Then had to wait 25 minutes to get a receipt for returning the box. People inside wearing masks under their noses. Social distancing not done well. Bad experience overall.
Its Comcast, so manage your expectations. The people who work here have been fine the times Ive needed to go in, but Ive still spent an average of 30-45 min here each time between waiting and the time it takes the staff to do what you think would be relatively easy interactions. They at least have an outside tent set up now for returns and exchanges, but thats no guarantee youll be in and out.
When to Xfinity store in York, PA . Scheduled my appointment this afternoon at 2.30pm, we will there 2pm and they check us in immediately. The customer service person get on of us less than 5mins. And resolved my issues in about half an hour. I had issues with activation using my IPhone 11. Customer service called my existing carrier. And he was on the phone with Verizon so I can have my service transferred to Xfinity and activation were done within half an hour. One thing I must mentioned is that when I recd my Xfinity SIM card the instructions were not mentioned is is for new phone as I already got my iPhone 11 to be transferred over. So I inserted the SIM card that is why I can’t activate my phone for almost 48 hours. Any my issue were resolved after being in the store. Good service at this store. Sorry I didn’t get customer service person name. He made sure I Phobe able to access my text and make and recd call. I will have 10 for their service.😄😄😄
Too few employees for a Saturday. In the two hours I was there they never had more than 3 people assisting customers, often just one. Person signing people in at the door was saying wait time was only 30 minutes Cell phone support should be separate office or at least separate counter. So glad I was there to cancel my TV service since this means one less reason to deal with them. Total time with service rep, 5 minutes. Best part, when the customer at the next counter started reading their customer service guarantee to her tech, highlighting how they know our time is valuable. Almost applauded. Tech did a great job, but they need new management and possibly better designed software (seemed to take a lot of computer work to do the simplest of functions)
So we had a tech come out for our WiFi. Well then my downstairs neighbors decide to freak out on this poor tech cuz their internet went out. Well long story short I’m so happy he had the tech we had!!! So very respectful and stood there while being screamed at by drunks.Hey tech K. I hope you have a better rest of your day.
If zero stars was an option they would be slapped with it in a heartbeat. We were waiting for almost a half hour just to simply return a modem. Returning it took literally less than a minute after we were finally helped by an associate. This place is ridiculous. Get your customer service together and get your wait times in check. Nobody should have to sit around and waste their time that long. Did I also mention it wasn’t even that busy inside?
1+ hour wait on a Saturday but that is to be expected when there is one service center for the whole county. Customer service was actually pretty good. Kudos to Yushon! Dont go on Saturdays without an appointment as they dont fully staff the store.
Absolutely terrible. They do not train their new employees well enough to do the job. The woman checking people in was new and she did not realize that she was bumping people who were waiting by putting new people into an appointment. I saw my name going down on the list continuously until we complained and they finally figured out what was going on. Pay and train your employees better and you might have more satisfied customers!
The only internet provider we can get, and they are terrible. Their prices are outrageous and there’s nothing we can do about it because they are basically a monopoly. You also only get about half the speed/Mbps you pay for which is a scam. We pay for 400 and we regularly only get about 178 mbps. If you can get any other internet provider besides Xfinity I recommend you do so. Would not recommend to anyone.
Everyone here is very helpful and knowledgeable
I had to swap out a defective control box, Bob greeted me when I walked in, asked what I needed, took my name, and within 15 minutes I was talking with Justin who gave me a bag with a new box, remote, and power cord. I spent about 20 minutes total and was very happy with my experience.
Place is clean, service is fast but once you accept their dirt cheap entry rates they will skyrocket in price upon special price expiration date, buyer beware.From $59.95 etc to $159 depending on your service. Lots of past service issues with THEIR bad equipment, not telling customers when to update or upgrade, not providing high def and other services youve paid for.Too many issues to list. Low income, deaf hard of hearing disabled, senior citizens special rates for sub par offered services. Not for use with smart tv, video relay interpreted services, and streaming if you go the low income special services route.Do not use their email. If you switch providers you will lose all important email! Use gmail.
I was here a few weeks ago. No wait, very helpful, got me everything I wanted and needed. Connie was very nice and patient, she showed my kids where the candy was. Luis helped me a week earlier with my remote and helped me to Upgrade. These guys are really nice. The only people that rate and review are the handful of pissed off people they get a month.
Internet quality is good. But if you have any issues, forget about it. It is IMPOSSIBLE to talk to a real person, the automated system just gives you a run around. If there is another provider in your area, consider them.
Dont waste your time or money. We got ours shut off because no matter what price you agree on it still just keeps creeping up. Mine was supposed to be and stay at $140 with tax included. It was for about 6 months then it started going up a little each month. Its now at $162. Not to mention you only get about 5 minutes of the show youre watching then 7 minutes of commercials. TOTAL WASTE OF TIME AND MONEY!
Not as long of a wait as downtown location used to be. Out the door pretty fast once waited on.Still not a fan of Comcast customer service over all via telephone. Spent 1.5hrs on the phone when we got home to sort out the upgrade, ugh. They never did figure it out. I did.
They ripped me off for almost a year until i caught it. On top of that i asked for a speed upgrade so i could do some streaming and needed the additional upload speed but a month later all i had to show for it was a cable bill for 300 dollars and no improvement to service. At this point i filed a complaint with the bbb. So to make it short your get get robbed if you pay for their service. Also if you read this check your internet speed im willing to bet half of you aint getting what your paying for.
Quick service, and very helpful. Got all the service and assistance needed.
Best experience Ive had with Comcast ever. They answered my questions, provided the equipment and helped me change my plan, service was quick and easy. Staff was knowledgeable and very helpful.
Waited an hour. Customer service couldn’t help and the “supervisor” was not at his desk even though the worker was in the back 5 mins. They said if returning equipment the people could go to ups and they could handle it. Then laughed to each other after because ups doesn’t do that. Not sure the purpose of this place. Need more people but who would do this for a job?
More stars if the consistent attitude with most interactions werent youll have to call ______ about that issue. Implies, thats not my job and thankfully that means not my problem!High marks for Covid safety. Had to be pre-screened with questions before I could talk to anyone inside the store. Once inside, masks and plexi barriers in place.
The Xfinity store on East Market St. YORK, PA has an Amazing crew of employees! Nothing but great things to say about them! From the time you enter till the time you leave, I have had great communication and I have got more positive feedback!! Thank You for taking your time and explaining everything with me!
Xfinity is too expensive and should allow people to choose different programs,,its bills says $28.00 for equipment ,then it says $5.00 rental for controllers,,$7.00 rental for modem,,,isnt that equipment,,,in other words,,,its charging double for everything....if they dont change their corrupt wsys,,people will continue to return their equipment and change service....
Chandra was awesome! In and out in no time with a new phone, better service, plus saved $10 a month
The wait was outrageously long. I checked in online to schedule a time and when I arrived I was told Id have to wait an extra 15min. That was fine. However it took an hour and a half before they got to me. Its Comcast you expect garabage customer service but they really went all out to deliver terrible service.
I hate that we have no other cable provider available besides dish. Just about every comcast employee I have ever dealt was slow, rude, and completely unhelpful. I dread having to come in here for anything because 9 out of 10 times you are going to spend an entire afternoon waiting for them to either not be able to help you anyway or for something as simple as 3 buttons they have to push on their keyboard. I honestly have little if anything good to say about comcast aside from the fact that when the Internet isnt updating or out, its pretty fast.
My internet was turnt off due to a person who lived there before me and now im not able use my services and have to return my equipment thanks you guys are amazing!
There is nothing worse than an hour wait, to receive a new box with not restroom facilities. And add the wait tIm with small children and or no disability facilities. I do believe it is not legal to have a facility without disability accommodation. Add to the lack of seating to accommodate those that have to stant around waiting, average customer service is 30 minutes per..customer....unsatisfactory service....pay more and get less service....
Nearly impossible to speak with a Representative voice to voice over the phone. Price increases without informing customer before hand. As l long as they get your money, you will not get any follow up questions regarding your satisfaction of service!
Had to wait almost 2 hrs just to return my boxes, place was packed with people waiting, while 2 workers were just greeters instead if being able to help people. The redesign of how they are to take care of customers needs to go back to the old way!
I personally handed my payment & bill thru the door to a women who was getting ready to lock the door & said I just wanted to make a payment. She said ok & took my envelope & locked the door. Then I got my new bill for June on Thursday only to find out that she never applied my payment and I was charged a late fee. When I called in I was told we cant talk to you about this account cuz your names not on it but my son had added it a year ago and he would have to call and add it again but put a stop payment on the check and go into the store and talk to the supervisor. Once my son said he added my name I called back and got a different person who basically told me the same, put a stop payment on the check and go into the store which I did. I was met by a cocky snot nosed boy at the counter just who said nope no ones in charge and the manager left early on personal business. You Can wait but itll be at least 35 minutes. We wouldnt have any idea what happened to your check. When I told him Im calling corporate back he said fine. I left called corporate back & after being on the phone an hour plus they agreed to credit my stop payment fee & I was told would contact the manager about the situation. I just called to check my new balance which is not correct and was told that I have to go back to the store again. Im beyond furious. As soon as I can find new internet Im done with Comcast. Horrible customer service .
I have to give Comcast credit, they have really stepped up their game in the customer service department. I needed to swap out a set top box. It took less than 5 minutes to get that accomplished.
Reading all the reviews about everyone’s bad experience with Xfinity’s wait time/ employees, I’m happy to say when i went into the store to get internet service my wait time was about 20 minutes. I also had my 2 year old with me who was occupied by the cellphones, and the tv which the lady whom was helping me turned on cartoons for her. She was very nice, and helpful! Everything went smooth, i left with my modem and was on my way. Whenever i call Customer service their also helpful. I needed my modem set up, and the Rep even waived the fee so i didn’t have to pay anything for a tech to come out! So far I’m happy with Xfinity in general, and hope i can continue saying so
When I went into xfinity today I was helped by Keith Wiley he helped me to get a new iPhone. He was very knowledgeable about the services and technology. I also inquired about television and internet and he was able to put me in a great package. He had a Very friendly and outgoing personality , I am definitely happy with the results!
Way too few people for this problematic company.Needs fully staffed 7 days a week to deal with all the problem comcast has with equipment/accounts/ service.Waiting 90 min when theres a 30 min wait to return equipment & pick up new equipment. Plus service guy that came to our house yesterday was rude as heck! Its obvious no one who works for comcast likes their job!
Very prompt service! I made an appointment and the representative that was helping me was at the door waiting for me and took my boxes right away. I was in and out within 20 minutes!
Horrible service, 15 people waiting with only 4 ppl working the counter. While 3 people sat in the glass office talking. Meetings can wait till after all the customers are helped. They all need a course in how to properly treat and help the public that keeps you in business.
Service is quick and friendly. Highly recommend making appointment online as walk ins can wait for a long time. Love having a $13/mo cell phone bill!
Waited to be checked in then they walked past all of us who had checked in an greeted the customer walking in the door and helped her right away. They arent winning any awards for custumer service. Unimpressed.
Well organized. You dont need to carry your gear around with you...check it in when you arrive and get a receipt. Then wait to be called to a service desk. The agent I worked with was all business, but knowledgeable and answered all my needs.
These people go out of there way to helpI should know .Im in there every mth. because I keep pushing buttons and end up screwing my phone up. But they help me out with a smile
Great staff, very informative about the products and services that are available. The two employees that we dealt with were amazing. They are alot more friendly than the customer service was over the phone.
Customer service was excellent. Front desk helped me 3 times back to back with room recommendations.
This store is a joke and its no fault of the people employed there . I walk in to talk to someone ( wait in line 20 minutes ) and get to the first employee who asks what my needs are, to possibly upgrade and get a higher tier of internet speed . Ill put you in and youll have to wait for the next CSR . Theres 2 maybe 3 CSR people and Im told the wait is aprox 68 minutes or more depending what issues other folks have ...Im not waiting an hour and a half to to talk to a CSR on service upgrades .....if there ever comes a day we have actual competition in the high speed internet market Comcast is in trouble .
Run a few Xfinity stores that also sells Xfinity mobile. Starts off as nice and theres plenty of seating to be able to wait for your turn, however, this place is very busy and you can expect to wait the minimum of 15 to 20 minutes before youre even seen. Once youre seeing the staff, they are nice and I didnt have any problems otherwise.
Comcast is truly the worst company I know of for customer care. After two long phone holds, the first in which they disconnected him after 20 minutes, my husband was told yes they would provide us service at our new address but he would have to go to the store to sign up. After an 1.5 hour wait he was told hook up would be $7000 (Yes, that is not a typo), and a six month wait. But they were kind enough to remind us we need to bring back their equipment or we would continue to be billed for it, another hour wait. Seriously, Verizon Wireless it is! They have provided us with good phone and customer service for 17 years and now offer a wireless in-home box for internet service.
I received a letter in the mail about switching out our modem because of the high speed internet. I took the letter to this store and showed it to them and they gave me another modem. I took it home and tried setting it up and ended up calling Xfinity because it wouldnt work. They ended up telling me they gave me the wrong modem. So I disconnected it and took it back. When I showed up and told them another person said yeah I knew it wasnt the right modem but didnt want to say anything about it. I said it would have saved me a trip if you said something.
I feel more like a hostage than a customer. They will happily upgrade your service at the drop of a hat, but anything else is like pulling teeth. If I could give zero stars I would.
They deserve negative stars. Incompetent, rude, disrespectful, and I suspect homophobic. I went in to pick up my modem and they refused to give it to me because my name wasnt the primary name on the account even though it had MY email, phone number, billing info, AND I am listed as an authorized user with full access. I asked if I could call my fiancee (who is the primary account holder and also female) to have her give verbal permission. The xfinity employee said yes, but then changed their mind when my fiancee got on the phone. I asked to speak to the manager but he was very disrespectful. I eventually got fed up so I yelled at him, said goodbye, and started walking out of the store, but he continued to keep saying rude stuff to me and yelled at me to get the hell out of his store. I called the police who came and confirmed that I am indeed an authorized user and they have to release the modem to me, but the manager STILL SAID NO...claiming I was banned from the store so he didnt have to give me with anything. The police told me to make a formal complaint, so I reported the manager to the Better Business Bureau and contacted Xfinity corporate office.
Fast service, friendly people, make an appointment online before you go to get in and out without long wait times!
Not enough employees. Wait time is an hour minimum to pick up or return equipment. Even calling customer service is a nightmare. You get transferred to 8 different representatives, and have to repeat all your information. Then they realize you got transferd to the wrong department. Transfers again. Setting up new equipment yourself will save you 60 bucks, plus you don’t have to wait an entire week for a service tech to come out. Unfortunately after picking up my equipment and installing everything CORRECTLY, it still won’t work. The first problem is the old tenant at my new apartment apparently still had an account associated with this address.. not my problem. If they can’t contact the old tenant then I have to bring a copy of my lease back into the store to prove I live at this address. Wish someone would have told me that. After resolving the first issue I still have no internet or tv. They told me they are having issues sending a connection out and they have to send a tech. I was told I won’t have to pay the 60 dollars because this is a Comcast error. BUT I still can’t get a tech for another 4 days. I asked for an emergency tech appointment because of the giant inconvenience. I’m currently waiting to receive a call back if I can even get someone out here today. Which is a possible no. Not only that but if you only want internet it’s 97 bucks. If you want internet and cable its 101 bucks. They make horrible bundles like this so you buy more than what you really want. After thinking to myself “it’s only a few more dollars” I then realize you have to pay fees for each TV in the house cus they need their own box. You also pay a fee to “rent” the modem for internet. Plus fees for channels that are already included in the package. So add on another 40 bucks a month. I think Comcast was created by the devil.UPDATE: I never did receive the call back about an emergency tech appointment. When calling customer service the next day I was informed there is no such thing as an emergency tech appointment. Wow. I was also told that maybe the tenant who lived here before me only had service upstairs and that’s why I can’t get my TV working downstairs. I said aren’t all the cable outlets in the house connected? Why should it matter what room? As long as I have a box for each tv I need cable on, then it shouldn’t matter? He told me that the FCC monitors “cable leaks” and they can get a 100,000 fine for having all the cable connections activated in the house which makes so sense at all. So after the cable man came to my house he hooked everything up within two hours. He told me that ALL the cable outlets in the house are activated incase I ever want to have cable in the bedrooms. So I have no idea why that other man said what he said. Also the original saleswoman I spoke with when I called to buy xfinity told me Netflix would be included in my package. I have been trying to get my old account switched over so I don’t have to pay for Netflix anymore since it’s apparently included. After calling customer service I was informed Netflix is NOT included in my package. I asked if I could speak to a supervisor and I was asked “why?” Which is extremely unprofessional. I told her I want to speak to someone regarding why I was given false information about the package I bought. The customer service rep then said she could have a supervisor call me back within an hour. I told her I would rather stay on hold because no one ever calls me back. The rep then said she will transfer me to a supervisor that is available at this time. So if a supervisor was available this entire time, why was I asked to wait an hour for a call back? Everyone who works for Comcast has no idea what they are doing. Everyone has different answers then the next. Everyone seems extremely confused at all times.
I m moving to my new house and I called them to get my xfinity with me, they are not covering this area and they told me to change the house or I have to pay the early termination fees 😱😱. I told them I need to do a complaint, they told me there is no complaint for the company and you have to pay anyway. I was with them more than 5 years and now they want to charge me for something they are not covered. It is their problem and I have to pay for it. Worst customer service. The net is very bad. And I stuck with a plan and I can not get out and when I moved I have to pay an early termination fees. Not recommended to any body.
DO NOT GO TO THIS STOREIf you live in york, do yourself a favor and go to their store in Lancaster, anything releated to Xfinity Mobile these guys will just waste your time. I wasnt unable to make a ph call, I called their helpline and there i was told that i need to go to the store in order to get my issue resolved, In store they told me to call the help line as they cant do anything about it. Fast forward it to 15 days i went to their store to have an upgrade. Waited about 1 hour for my turn and only then i got to know that their system is having some issues so they cant perform an upgrade and i should come next day, next day i went to store again, they had an hour wait (sunday is only walk ins) i requested rep to have an expedited turn since i was here yesterday and it was their fault that their system was not working, to which i was told that it wasnt their fault tht their systems werent working. So i could either wait or try my luck some other time. Basically you got the picture. Now i am waiting for my turn as i dont have enough time left to go to the store in Lancaster. Someone from Xfinity must take a note of this inconvenience and help me out.
Call ahead if you dont want to wait for hours...they are definitely understaffed. Once I was seen, though, the dude helped me exchange my old cable boxes and equipment promptly. Thanks!
The absolute worst service Ive had in my life. Ive tried to resolve a billing problem for over three months now. Every time I speak with someone at the 800 number they take notes, read it back to me, ensure me that it will be fixed and forwarded to their supervisor. However, the next bill that comes out has the same erroneous charges. If this were a movie it would be a comedic hit. As I type this, I am sitting on hold waiting for a supervisor to speak to me. My expectations are extremely low at this point. If you are looking for an entertainment provider I highly recommend you look elsewhere.
Just awful. Very long wait time. Uncomfortable seating. No seating while service reps try to accommodate your request. Reps had considerable difficulty accomplishing our request. Simply put, very unpleasant. They need competition in this area.
Even during COVID service was fairly quick. Returned boxes which were taken outside and receipt given. Staff was courteous.
Excellent and professional service. The young lady who helped us was very pleasant and knowledgeable!
Needed a new phone, it was taken care of quickly and efficiently! Salesperson had good knowledge of their products.
Once again Comcast has reverted back to shady underhanded tactics to bleed their very few loyal customers. This time removing channels to agreed upon package deals in order to upsell. Just when I thought they were getting better as a company.
Never enough staff for customer volume. One of the most annoying experiences ever. Hire more staff!!! There are work stations empty that would keep the line moving. When they first opened it was great. Now not so much
Prices and customer service levels only possible when youre a monopoly! The worst.
I have had other services but I truly have enjoyed my service at xfinity . Only one time in the past seven years but they got that taken care of. Also the service was great when they sent someone out to take care hooking everything up for me.
Horrible service. Comcast sent me a new modem for me to install. I was told I needed to return the old one. I stopped in to drop it off and was told I would need to wait one hour to return my equipment. They refused to take their own equipment. I was told to come back another day or to find my local UPS store, which surprisingly was not open.
Social distancing is good. Service was quick
Very rude employee. Refused to help me. Gave me a phone and made me call Xfinity mobile. Still refused to help me even after the person on the phone told her she needed to help me. Ill never go back there again. Ill drive the 45 minutes to the lancaster store where the employees are always eager to help.
Comcast Tech was scheduled to come out because our internet just up and lost connection for 2 days, never had any issues before. the tech comes out, just to find out that the tech that hooked up our neighbors in the apartment beside our apt, just unhooked our connection line and hooked the new customer up. What the hell!!!! Why are such dumbass techs being employed to not do there du-diligence and just unhook paying customers from the internet and cause such work when all they had to install was a three way connection line. This is NOT acceptable behavior for paying customers. which I also call customer service, at which they tell me they cannot provide me the techs name nor would they offer me a refund for the issue they caused but I am to pay for the 2 days I had NO internet due to there own faults. I know that the techs are dispatched from 2801 east market street, York pa location, please beware, these techs do not know what they are doing!!!!
Great location. In a mall, large parking lot with many handicapped parking slots available. Store is clean, items well arranged. Staff friendly, knowledgeable and willing to help with any questions. Great shopping experience.
I like to pay my bill on the kiosk, very quick and contactless and payment applies instantly.
I work in the Comcast office downtown. The Xfinity store is a great place to stop in and try products and get information. You dont stand in a long line you can leisurely sit and wait until your name is called and try out the products while you wait. Much easier than it was before.
I have a favorite representative there. Tyler is always knowledgeable & very helpful with any issue i may have.
Sat and waited forever just to return a modem. There were a bunch of employees just standing around doing nothing. Clearly they are aware that they are the only game in town and we all just have to accept their terrible service. 0/5 stars
TERRIBLE CUSTOMER SERVICE! When it doesnt work, which seems to be once a month, you have a 15 minute menu of pre-recorded selections before you can get to a live person. Then, you get some idiot who keeps suggesting, unplug the box and plug it back in. (Thanks genius, how many hours of training did it take for you to master that strategy?)I need to find a new way to get programming that doesnt involve Comcast.Find something else and dont overpay for this terrible service.
Avoid the place like the plague. You wait forever to get the easiest of things done employees who seem to be in no hurry to do there job most employees are busy doing things other then helping customers this store is severally understaffed they have 9 computer systems In the store and one 3 were being used with a crowd in the store They had 5 employees in the floor just standing at computers
Tried getting our internet switched to our new home only to be told that it would cost me 22,000 dollars to have cable ran to my home. Which my neighbor a mile down the road has cable. And to top it off the state has let these service provides to have closed territories meaning we can get service from anyone else. I wonder how many people where payed for that privilege...
Great concept but wait times are often excessive. Service providers are usually very competent and professional but very laid back with no sense of urgency.
The staff is nice other than that the wait was absolutely ridiculous. I waited 3 hours just to add a phone line for xfinity mobile. There was a gentleman who arrived AFTER me who is on the news 8 channel and they took him as soon as they saw him! Im sure being an anchor makes you some what important but no more than anyone else in my opinion. I had no idea who he even was until someone else told me..not ok comcast..not ok at all.
Comcast is the worst provider. They want to charge you extra money to get channels in hd...the same channels you pick up from antenna look better free... also they charged me over 600 dollars to RENT the router box over the 5 years I had them...and then threatened to charge me 300 if we didnt return it after we discontinued subscription. The programming was garbage and so was their customer support. Is it any wonder that cable companies are falling behind and apart ? Id recommend it not...
The concept behind the store is a good one, but what good is being sent to a store to only deal with people that dont want to help you? This has been my worst experience ever. With anything. Comcast/Xfinity has the right formula for technology! Their equipment has been amazing. Its the marketing and customer service that has plagued this company. During the Olympics they played an Xfinity commercial referencing the Olympics in 4K on Xfinity. Awesome! Ill call and see what the deal is and see if its doable (price and equipment). I talked with Scott on the phone and he stated that yes it is available, the only issue is I needed to upgrade to a DVR because the only 4K box that they currently carry is a DVR. Ok, Ill pay the extra $10 to get 4K and DVR. He sent me a confirmation email to go pick the box up on a Sunday afternoon at this store. I get to this store to find a wait that was only rivaled by the DMV. Good thing they had the Olympics on. Finally, it was my turn, after waiting 40 minutes to upgrade my box. The lady at the counter came across as cranky from the beginning, but I tried to keep a level head as she began to tell me that they do not broadcast anything in 4K. Hmmmm, your marketing team told me otherwise. So who is misinformed? The lady behind the counter and her Manager, or a marketing team with an intentional commercial advertising 4K? She also proceeded to tell me that the DVR I had ordered was not there and in short told me I didnt know what I was talking about. The easy thing to do would be to pick up a phone and call someone/anyone to get some clarification. Instead, I got an I am sorry there is nothing I can do, you dont know what youre talking about. This has been a repetitive theme for my experience with Xfinity customer service and its a shame that they couldnt approach this better. Customer service is what makes companies successful, not high tech gadgets that have zero support from their team, much less know what they are capable of.
You can return equipment at UPS for free without the waitt or terrible customer service!You dont have to take it to the Xfinity store. The purpose of it is to sell you things or talk you out of cancelling.One of the main reasons they took it away from the cult center...oops I mean call center location. At least they cant outsource their stores to the Philippines right?
I have been here an hr. With only 4 ppl working the counter. More than 15 ppl waiting to be helped and 3 managers sitting in the office. Not helping customers, just laughing and joking like they have nothing to do. This place sucks. Comcast should get their act together. No wonder there are more ppl turning in boxes and cancelling service.
I understand the need for cutermer service and being nice to the customers. But when you have a 5 to 10 minute side conversation with a customer when there are 10 or so people waiting, thats not ok.
$20,000!!!! They have a contract to provide my area with services and yet when I call them to get services! They tell me it will initially cost me $20,000 for them to run pole lines, in an area they solely have the contract for!!! How is this even legal..... sounds like they need a big wallet to make up for small in the pants....
Called last month for a better price. Oh yea almost $20. Less then what I was paying for 1 month. Then next bill was higher without my authorization. I told them Im not a happy customer.
Just call customer service regarding my bill because is to high just for internet and the representative tell my that indeed my price went up and they cannot give me a better deal because those offers are for bring new customers to their company. So basicly she said that one the customer is with us and spent a full year we don’t care for them.
Got absolutely no help from the Harrisburg store, Harrisburg store has terrible customer service. SOOOO, decided to drive down here and all my problems were taken care of.EXCELLENT CUSTOMER SERVICE IN YORK, PA
Quick and easy.I was greeted, checked in, waited on, had my order in hand and out the door in less then 20 minutes.AWESOME
I have had their service for 9 months. Im paying for 250mbs of internet but testing it i only pull betwern 30-90. I have called 100 timesover this and have had many techs at my place. By far the WORST service ever. I am looking into legal action over this. This is affecting my business and my pocket.
Horrible service. Called yesterday about internet and t.v. being out, representative spoke horrible English. Tried resetting everything and didnt work. Said they would send out a tech today between 1 and 4 today. Received an email that evening that they were already charging my account $30.00 for an service installation (ummm....no one even came out). Installed the Xfinity app so I could tell when the tech would arrive so I could avoid leaving work early. I checked the app at 12:30 and it said the tech would arrive between 1 and 1:30. I went home, waited 15 minutes, checked the app and it stated someone wouldnt be here until 3:30/4:00. So I waited...at 4:00 no one showed. Called and they put in a ticket for the ETA. at 4:30 someone called from dispatch saying their technicians have been running late. They couldve stated that 4 hours before. They stated someone should be here around 5:00. It is now 5:30 and I have yet to hear from the tech. BEYOND IRRITATED. I lost half a day of work and my son missed karate due to their arrogance. Looking into switching providers!!!
Waited for over a half an hour to return a piece of equipment. Poorly staffed, poorly organized. I wasnt by far the only other customer not happy.
Checked in. Waited for 30 minutes. Turns out they somehow didnt enter my name in the wait list. Had to wait another 30 minutes before I was assisted. Nice people, but come on.
Waited over an hour to return my box and pick up a new one. When the lady finally called me she had an attitude and didnt give me a receipt for returning my old box or picking up my new one. Horrible customer service ...
I called on 10/31/17 to cancel my account. They refused to assist me because I could not tell them my account number. I moved from the service address and I do not have access to any bills. In the past, they could authenticate me using alternate methods. Now that I want to cancel my service, they refused to assist me. I filed a complaint with the Attorney General of PA as well as the BBB. If you want ANY response from Comcast addressing your issue, you have to file complaints with both of the aforementioned agencies.Comcasts policies are underhanded and fraudulent. It is illegal for them to refuse to work with me and cancel my service when they know I cannot reiterate my account number to them. If others are experiencing the same problems there should be a class action lawsuit filed.
Make sure you allow for 150% more time when you make a stop here.If its a tad busy... You. Will. Wait.This comes into play even on a weekday at lunch time.One of the many reasons why SusCom is martyred...
Rude, disorganized, clueless on the meaning of customer service. Do yourself a favor, go anywhere else but here. Simply trying to return my deceased brothers boxes and have to wait an hour to some a death certificate. When all other companies except emails. How can a company that strives on internet service, not have a better online service.
I have been with Comcast since they took over from Suscom. We have had our ups and downs but overall the service has been good. I have triple pl;ay because i needed a landline and internet and landline are more money than triple play. I have found a landline solution that is CHEAPER and i have been uning an antenna and streaming video for over 5 years and will be going to internet only soon. I will save about $80 a month and will probaby give some of that back to get the faster internet. Every problem i have had has been resolved, not always as fast as i like. The big plus? No significant outages. I am aware of one that lasted about an hour. Any others were either short or I wasnt using it to know. (I am not connected to or compensated by COMCAST in any way.)
Returning two cable boxes. It took over half an hour to get waited on. The place was very busy. When it was finally my turn the person was very helpful
Its like volunteering to get a root canal on a perfectly healthy tooth. However, in this case,theres no novacaine (sp?) and the pain is very very real. The scary part?...You have no choice. And THAT, kids, is what adults refer to as a living nightmare. But, youll see....Oh, you will definitely see.
In my opinion, the quality of service depends on which employee waits on you. I’ve had some excellent ones and some that flat out lied.
Horrible company. No service for 3 days now. Suppose to be here tue. No show. Call and was told thur. No show. Now its Friday there coming. Sure no show tomorrow to. But if I was $5 short on my bill I would have 10 calls and 3 letters sent already.
LONG wait to return equipment, with a salesman waiting to prey on you to sell you more services. Then after returning our cable box we got repeated phone calls and messages from Comcast claiming we hadnt returned our equipment. Finally got it straightened out but what a nightmare.
TERRIBLE SERVICE!! I!! MY PHONE HAVE BEEN OUT SERVICE FOR 11 DAYS!!!I SENT A PHONE TO YORK PENSYLVANIA AND THEY TOLD TO ME.THAT THE ADDRESS WAS WRONG BUT THEY SENT ME AN E-MAIL WITH THE RETURN LABEL ADDRESS INCORRECTLY.
I pay for the highest speed for internet. And am constantly experiencing service interruptions. I call the help line and always get the same generic responses everytime. Everything the provide is a temporary fix to a larger problem they are to lazy to solve. If you can take your money and time elsewhere.
Comcast is the worst. Horrible internet and severely overpriced. Basically a scalping company since its the ONLY internet service in my area.
They send you straight to an automated voice and it sends you into a loop this is ridiculous i wanted to call the store not a machine👎🏻 terrible service
Went to this place in June 2020 and they let my wife and I in. Just went Oct 2020 and now they are only letting 1 of us in. But 10 minutes later saw 2 couples come out of the store. Then he came out to get my personal information in front of a bunch of people. What a jackass. #AT&T, I’m coming back.
Took the day off from the office TODAY because comcast was to arrive at my home for installation between 8-10AM. Both my daughter and I were home . I have a loud doorbell.2 Large dogs and 2 cars in the driveway. Was called by 8:04 AM and told that they could not reach me so I would have to reschedule my service. POOR CUSTOMER SERVICE.
Very professional and courteous I believe my issue might be solved hopefully..lol
Keith was are rep and he was amazing! He quickly helped us answered all of our questions helped us change our triple play plan with ease!
VERY unreliable internt and VERY VERY overpriced. It goes out at least once a month. If you can go with another provider, DO IT! Youll save yourself a lot of hassle. >T
Great visit. Customer service was excellent. Answered all of my questions.
Only problem is that they have many customers and not enough staff. However their service is great when you do get to the rep who will help you.
The service is slow and the people seem very incompetent about what they are doing I’ve had nothing but bad experience the last week it’s taken four days and I still do not have cable in my house boxes always faulty and wait time wether there’s one person or 30 takes them hours very poor service literally sitting in this store right now watching noOne helping customers I know for cenertine at least 3 people are in the back room very very very poor customer service
Horribly long wait time just to swap out a failed TV box. Not enough people working here. Employees were moving as slow as possible. Considering just canceling our Comcast service due to the horrendous customer service we dealt with here.
Horribly long wait on weekends. Staff standing around. Good bye comcast. UPDATE 2 years later....much better servIce and staff. A welcome change!!
The customer service was excellent. however, if you dont have to, dont go on a Sunday. The line gets very long.
Great customer service when its finally your turn. Only give 3 stars because the wait is always long and brutal
Fast friendly service
The person who helped was very nice, but they cant answer many questions at the store anymore.
Quick service no long wait me and my son was in and out very professional service
Ok services. There did inform how to set . Had to go back.
I switched from Direct TV to Comast on Monday December 5th. I have yet been able to watch tv due to no signal. The installer said the tap on the utility pole needed to be replaced and he notified his supervisor that afternoon. Now its Friday the 9th, and still no service. Looks lke DTV is going to get a customer back.
Had a problem with my modem. Took it to the store and they handled my issue swiftly. Zero complaints.
Quick and efficient! As long as they didnt screw up services again, I am a camper.
Very helpful people
I made an appointment, got there a little early, and was out before my actual appointment. Thank you for a speedy transaction!
Not helpful at all with my internet outage issues! Made me stand outside because I cant wear a mask 🤬
Was there to get a replacement cable box. In and out in less than 5 minutes. Staff was very efficient and pleasant.
Ppl were great 2hrs and still nothing i have never wasted so much time at one place and had no answers like i said staff was 100%
Not happy!! Never told out router was replaced by a newer version. Followed install instructions and now We have no internet?? Have to wait three days for a technician to come over and check it out.
They were very very courteous nd polite Great Staff
Very nice and quick. Using safety measures. Wonderful service!
Xfinity customer service has come so far from years ago, complete 180. I no longer dread going into the store, comfortable waiting area, staff is efficient and knowledgeable.
Forget about talking to any human being at all . It wont happen . Comcast has always and will always SUCK
Better than any phone call I ever made directly to xfinity! Funny you can get better prices and services.
Easy to deal with. No hassle. Resolved my issue immediately.
Its a sorry set up turn in equipment think your finished oh hell no you have to wait in line to talk to a different agent to make sure its credited to your account.
Pleasantly surprised. My least awful cable/cell store experience to date, in and out in less than 10 minutes. I’m happy.
My experience is for all the money that you paid you would think the quality of your television service will be a lot better this is ridiculous when it comes to the equipment and is not getting that it is is not changing but yet the pricing keep going up
Associates very friendly and knowledgeable. Prices good if you bundle but for those that dont bundle, more costly.
Did the online appointment no problem I was in and out before my actual scheduled time
We got a lot of value from the wireless and home internet plans. Glad to be a customer.
Pleasantly surprised by the service! Walked right in and they exchanged our old modem with no wait or inconvenience.
The Xfinity mobile plans are excellent, the customer service reps in the store very good.
Lady was very nice but the wait was way to long and the store really needs a coffee station with water and tea!
Had to wait for a while but thats expected this time of year. Otherwise check-in was seamless and smooth and everyone was pleasant.
Horrible company. Worst internet/cable services ever. They nickel & dime you for everything. Any company has to be better than this one. Very dishonest company. Will never use them again.
Its a store that you can pay, buy and upgrade comcast at... they now also sell mobile... store gets 5 stars, comcast 3, so it evens out at a solid 4...
Was very easy to get the equipment. Technical support was very good.
Worst company ever! We pay outrageous fees and their products are not reliable: channels have error messages when you want that particular channel or email doesnt load when you need to use it! Unbelievable!
Prices too high, feels like good people get bad service from this company 😒
The manager Tony was excellent, he took the time needed to resolve our problem, if I were his boss I would give him a raise.
Keep raising prices taking channels away said I could cancel as anytime at no charge all lies iam stuck paying it cant afford to feed my family but they dont care all about the money
Total reviews rating 3.4
199 Reviews for Xfinity Store by Comcast 2023:
Review №1
2022-06-14Manager of the store is very sweet. We were there to purchase 2 phone cases. The guy at the door told us we had to put our names on the list and just wait to be checked out. However, the manager saw more than 1 employee not doing their job [resulting in people waiting longer.] & instead of making us wait for all those people to have issues fixed or whatever they were there for, he checked us out himself very quickly so we could get out of there! Thankful someone understood, we are here for a quick purchase!
Review №2
2022-06-26Apparently the person was new as they were being shadowed by another employee. I asked three times for them to triple check to make sure they remembered to add the serial number in for the box that I swapped out for to upgrade, so that the new box S/N be on the account and told me several times yes we got that completed. Soon as I got home we went to activate the box that said the Box needs to be added to your account. Not only did they not add the box to the account but they removed an outlet from my account. Other than that they were quite quick and Swift to help me.
Review №3
2022-03-07We came in with three separate issues on a Sunday an hour before closing, and we were helped by an extremely patient and dedicated person whose name began with a T. Were in the middle of a move, and T was fantastic. He fixed each issue. This isnt my first positive experience at this location. Really knowledgeable and dedicated folks.
Review №4
2022-06-22Pleasantly surprised at the overall look and service of this store! I was a walk-in and I had a modem on the fritz. A gentleman greeted me, asked how he could help, and set me up in the queue. Within 5 minutes, my number was called, the modem was exchanged for a functioning unit, and away I went.Seriously, thanks!
Review №5
2022-07-25Nothing against this location in particular, but Comcast overcharged me a great deal with an exploding rate that went up 150% incrementally over the course of approx 2 years for internet. They seem to have an inverted customer loyalty program where the longer you do business with them, the more you are financially exploited. I spoke to a representative when the rates went up to see if he could opt me into a promo at a comparable rate, but they had nothing to offer me despite my solid customer status. Beware if you get a good introductory deal: internet service is good, but be ready to change providers when they start raising the rates. Ironically, discontinuing my service with comcast was the only part of the process that didnt involve financial exploitation or poor customer service.
Review №6
2022-04-14Went in to exchange my X1 box. Was there around noon and was not too busy. Received help within just a few minutes and staff was very friendly and exchanged my box quickly. Explained set up again etc. Clean store.
Review №7
2022-04-15I went in to the store to pick up an ethernet cable and see if they had connectors to join two together. The fat guy, wearing his fanny pack like a purse, told me They dont make that. Obviously, not true. I told him that and he caught an attitude and said Well. We dont carry them. BIG DIFFERENCE. I dont appreciate a store employing people without basic facts about the equipment and services not only that they offer, but what is prevalent in the business. Hate this place. Wish I could get my internet through someone else.
Review №8
2022-05-21Internet goes off every morning and every second of the day, most people think Xfinity is great, I agree only if you pay more but still I got enough internet package for where I’m at but it still seems to disconnect everyday and every second, just a waste idk if it’s the box’s or the area but it’s just ridiculous and usually it’s the box going off so most likely the internets problem honestly so not the area
Review №9
2022-08-15Im tired of so many interruptions in service, its the 5th time in a week and a half without service. Last week I was around for almost two days with no service and no one will refund a dollar to me!! fix this because i will take action!!
Review №10
2022-06-07To ensure minimal waiting time, schedule an appointment.The staff was very friendly and helpful with our needs.